- 93.1LEGITIMACY SCORE
- 94.6SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
ADT Pulse ® App User Positive Comments 2024
ADT Pulse ® app received 38 positive comments and reviews by users. Can you share your positive thoughts about adt pulse ®?
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ADT Pulse ® for Positive User Reviews
✓ ADTExcellent app.Version: 8.9.0
✓ Nice layoutLike the layout and features, would be great to be able to reset the pulse portal remotely. Had a recent wi fi outage and had to have the portal reset manually. Otherwise the system works!.Version: 8.5.0
✓ App seems fine, alarm panel really slow to connectThe app functionality seems great from what I can tell, but it takes so long to connect to the alarm panel. It’s unfortunate that you need to wait for it to connect to be able to tell it to arm or disarm the alarm. This should be asynchronous. You tell app to arm or disarm. App tells ADT’s servers. Servers try to connect to panel. If panel responds successfully, it tells the servers. Servers issue a push notification (optional) to the app. If the panel doesn’t respond, server tries again in a few seconds. If it still doesn’t respond, server clears the request and sends a push notification saying it failed. None of this requires that the owner’s app stay open the whole time, or that it actually connect to the alarm. Interestingly, Siri shortcuts seem to go through almost immediately....Version: 8.7.1
✓ Intermittent ConnectionThe app works great when it doesn’t fail to connect. The irony is that ADT customer service always claims that the issue is with the panel, but it always sorts itself out. It just gets frustrating when you can’t connect. I still give it a four simply because it’s convenient and easy to use..Version: 8.0.9
✓ The life of our family at home being on filmI am great-full in so many ways for ADTs’ camera’s being available for us, as they are for my husband and I, right here in Scarsdale. As a mom, always on the move, busy doing something for my kids and the husssband, it gets pretty tuff to have eyes on our three kids, ALL the time. As always, I’m preoccupied with my day to day duties/chores and I can’t avoid the thought cross my mind that maybe I need to run down and check on them. Once upon a time, in the middle of something I’d been tryna finish for a couple days now and getting in the groove, would have to stop, only to be interrupted by a nervous/worrisome thought bout the kids, since, of course they were in the storage/playroom, adjacent the garage and of course I was on third floor, evidently put off once again what I was tryna finish. But no more putting off. Thanks to ADT, those fearful thoughts are not there and for that I will always be forever great full. So after all that being said I can’t expect perfect. However if I had the ability to actually control the movement on each camera and pin point what I’m looking at/for, wooooo weeee, now that’s when I’d say we’d be talking serious business. But, ummm, who am I to say something’s not perfect? Lord knows I’m not. But who is? Right? ADT - you guys rock!!! Thanks a mill!!!!!! Hanife.Version: 8.7.4
✓ UselessThe older version worked well on my iPad 2. I was forced to upgrade and now this version is incompatible with my iPad. As my iPad cannot run ios10 this app is useless. ADT has not provided a means to retrieve the older version of this app so unless I purchase a new iPad for cad$1000 - this app is useless..Version: 8.2.0
✓ WowSimple d’utilisation... et vraiment pratique!.Version: 8.4.1
✓ ADT is always there and easy to work withHave always had great service with ADT. When we had the cameras installed as an upgrade to what we had, we initially went with the dome cameras but these cameras have a very limited viewing area and I was constantly having issues with the clarity with any type of moisture but when I called customer service, they came out and replaced a couple of the cameras with a different camera type and were even willing to install adding cameras at the same price as the promotional price we paid for the prior ones. Always excellent service with ADT, have been with them since they took over Brinks and am very happy with the service and monitoring..Version: 8.8.0
✓ No crime map for CanadaI live in Canada and use the App for my home security, the new update does not show Canadian cities crime rate, very frustrating....Version: 8.6.1
✓ So Glad!I was with another alarm company for almost 10 years and in all of that time I was never as happy with that alarm as the one I have now. I have worked with the tech Robert and he was so accommodating and helpful. He was here to please me and he made me feel like I was the only and most important customer he has. His insulation was flawless,neat and very professional. It was getting late but he wasn’t leaving until he had us totally comfortable with our new system. I had a small issue arise and had to call service. Wow I worked for the largest tool manufacture in the world for 40 years and we proudest ourself for customer service. Well ADT does the same thing. I had two different people working on my issue and they stayed with me until it was solved. Again I felt like I was ADT’s most important customer. Thanks guys for showing me some company’s practice what they promise. Gus Trapani.Version: 8.7.3
✓ App works greatGreat app very intuitive. Lots of useful features and easy to use automation. You can see the amount of time and effort that goes into a high-quality app like this..Version: 11.0.0
✓ ReliableThe App is still very reliable in Canada even though Telus Mobility bought ADT Canada a few years ago. Although it is outdated it still works great for me!.Version: 12.1.1
✓ This App is not Working!ADT is not addressing this issue. The app no longer connects to keypad. I cannot arm or disarm using app. Now control panel is showing “103 Check LngRng Radio”. Whatever that means! I’ve had ADT at my home this month to update ADT control panel by inserting a “chip” and discovered that my app would not work with control panel. Several more calls and scheduled visits only resulted in temporary fix of problem. Rebooting control panel temporarily resolved problem. Deleting and reinstalling app doesn’t work. I’ve read a number of reviews and this is a chronic problem that has not been dealt with by ADT for years. I’ve read reviews up to 3 years ago regarding this issue prior to pandemic. I’ve been a loyal paying customer for almost 10 years. I’m writing this review because I believe that ADT is better than this. Customer service has been great about trying to help resolve this situation but this is bigger than them. ADT please get your act together. I really want to continue being a loyal paying customer!.Version: 9.0.2
✓ 09/27 UPDATE - Completely uselessUPDATE: the update that ADT recently pushed has been like night and day. I have had close to 100% consistency on using the app (either through wifi or cell service). I'm SO extremely grateful they made the adjustment that I'm sure many people desperately needed. I'm giving 4 stars because I still have issues with the actual system, but the app has been great so far! If I had known of the inadequacy of this app while subscribing to their service, I would have gone with a different provider. This app will freeze my phone constantly, regardless of if it actually connects to my system or not. It almost never works, which have caused me to set off my alarm many times just trying to enter my house. I have spent countless hours sitting in front of my house, either trying to get in, or trying to set my system to leave. Absolutely ridiculous, useless and frustrating, to say the least. Do yourself a favor and find an alternative, or wait for them to fix this stupid remote access..Version: 8.0.6
✓ ...taking back my space...Due to illness my husband went into the hospital, followed by a stay in a rehab facility where he blessedly died. I spent so much of that time running here and there and was so focused on him that I didn’t realize my discomfort with my own home. After it was all over I still was ill at ease but thought it was because my “Knight in shining armor” was gone! After coming home from a visit with my favorite relative the other shoe dropped: I had been robbed. And in a particularly ugly and violent way, the rest of my husband gone... I phoned ADT who came out and fixed me right up, in some cases climbing over piles of overturned furniture, clothes and precious items of mine.... the technician was so patient with me staying until almost 8:00 on a friday nite to make sure I was up to speed! He even called the next afternoon to make sure I hadn’t locked myself in the bathroom or something crazy, or worse, locked myself OUT!! I slept for 3 days....completely unaware that I had been so ill at ease in my own space. ADT brought me peace of mind. I am once again leaning toward contentment in my own little castle. ADT has given me that. I wonder if they know.......Version: 8.4.2
✓ App should do more and buggyGood app and use it but The app crashes every time you try to go to settings. Can’t get rid of welcome message. Should be doing much more. Captures cannot go beyond 24 hrs and sometimes less..Version: 8.0.9
✓ Not workingEver since the new app came I cannot access my settings anymore. When I try, it says, password not good. Did not have problems with the old app. Fix it. Thx.Version: 8.0.8
✓ AaaAlways works !!!.Version: 8.0.9
✓ Finally solid; the app, but not PulseIt's been quite a while since I last submitted a review of this app, and in that time it's changed from an exercise in frustration to a tool which I can just use without having to think about it. There is a significant weakness in the Pulse architecture as a whole, however. There is no way to use Pulse with a partitioned system, except for P1. The implications of that bad choice include my not being able to see sensors or events in the partition which protects my shop and garage, 200 feet away from my house, and not visible from most areas of the house. Nor is the system capable of sending me texts or emails when there's something I should know about. Nor can sensor events in my outbuilding partition trigger video clip captures, even though I've had ADT install two cameras on that building. Therefore, although this app now works well, the Pulse system lacks functionality which I consider to be fundamental..Version: 8.4.2
✓ Pretty good but wish I could filter the activity viewGood app but wish I could filter the activity view by day and by sensor. Love being able to turn on and off the alarm remotely - no need to give my security code to contractors, cleaners etc..Version: 8.4.1
✓ Easy to use!Easy! Easy! Easy! Gives you flexibility and up to date information about your home and system. A wonderful app!.Version: 8.6.1
✓ Love my system upgrade!6 months ago while rehabbing from a knee replacement, I thought it would be a great time to upgrade my alarm system. I have been an ADT customer since they installed my original over 20 years ago. The technician came in, and in a short time brought me into the 21st. century. He put sensors on my windows, indoor camera, and hooked me up to WiFi. As an older person, this is really convenient. No more rushing to get out, no more rushing to the panel to shut off the alarm when coming in. I simply use the remote after I close and lock the door. This has saved me a bunch of rushing around, and that's great. The system is so reliable that I can set it with my iPhone or iPad well away from home. So I love my upgraded system, wish I had done it sooner. Deb.Version: 8.8.0
✓ ADT APPExcellent APP, the only thing for me, is please state the time on the app ,so we know if it’s the exact time in your region or location. With the time change to EDT , customers need to know for sure. It seems like an easy computer fix . Thanks Peter Dippolito.Version: 8.9.1
✓ ADT Security is highly recommended.I switched from another cheaper home Security Company because of inconsistent customer service, inadequate equipment and their out sourcing of call center. I got inadequate equipment, security and service from the previous company. Fortunately, ADT equipment is superior and security so much better. ADT monthly cost is higher but reasonable especially with much improved service and security. ADT initial professional installation and basic equipment is free. This includes the front door RING system with camera, motion sensor and intercom. My wife and I are pleased with the professional installation with improved security and internet fire alert. Their cameras cover more area and is clearer. Switching to ADT is one of our better decisions we made. ADT is a dedicated security company with excellent customer service. Highly recommended..Version: 8.4.1
✓ Convenience and peace of mindI can’t say enough about the apps I have that make my life of work travel so much more convenient. This app in particular is great. I only wish I could hook my own installation of Nest, Schlage Locks, Hue lights and Ring Doorbell could be integrated into this app install. Only thing missing..Version: 8.4.1
✓ AmaIg appEasy to use and so convenient.Version: 8.4.1
✓ PulseVery dependable and extremely easy to operate even for me lol.Version: 8.4.1
✓ Fantastic App!I have been an ADT Pulse customer for about 8 years now, and the app is a must-have. I’m a very very app user in general so I’m not easily impressed, but they have continued to improve this app over the years and it’s hard to find anything to be critical about. Most of the time I use the app to arm/disarm the alarm since it’s almost quicker to do it from my phone. The app has all the bells and whistles, but since I always believe there’s a way to improve, I will throw out a suggestion: I wish there was a way to scan in your home floor plan so you wouldn’t have to draw it all out. Even if ADT offered that as an add-on/scanner service, I would be willing to pay for it because seeing all the zones on a floor plan view is much more helpful/intuitive when you are looking for an open window or a particular zone the has been tripped. Well done!!!.Version: 8.9.2
✓ Love itI love the app! It’s so simple to use and I love how you can pair it to nest and google!!.Version: 8.8.0
✓ Used to love it... update is brokenThis app sold me on ADT. The ability to arm/disarm on the go was worth the upcharge. The last app had some issues on my wife's phone (6splus) but mine worked perfectly (7plus). The new one didn't want to connect yesterday after I downloaded it... not a huge deal.. thought it was maintenance..... connected this morning and looked promising for the new layout... closed it... ever since it won't load. Gets to the splash screen and crashes shortly after. I'm giving them a few hours until we leave for the grocery store and if it's not working I'm demanding a refund for the app fee Update: They've updated the app several times since I put this review in.... app is still broken. Less than 10% of the time I need to use it I can. I've tried all of their steps to fix it. Signing in using my password rather than my thumbprint has helped some, but sometimes the app fails to load completely. I've been back and fourth with their customer service several times and they refuse to offer me any credit and only one has offered to remove the charges for the app but that also would take away the access through the website as well. Someone at apple needs to take this piece of garbage down..Version: 8.0.7
✓ Great appNice easy app to use..Version: 8.0.9
✓ Monthly Charges, Reliable. App...Not So Much. 🙄This is the most unreliable app I've ever used. And that's not a good thing since I depend on it's functionality for the security of my home. To make matters worse, I'm paying $60/mo. for this unreliable app. Upon opening the app, the arm/disarm function usually takes literally minutes to connect...even when I'm on my home wifi that usually runs at 180mph. Sometimes it doesn't even connect. So guests have to wait for a long time before I can remotely unlock the door and let them in. Even after it does connect, sometimes pressing the disarm button doesn't actually disarm the alarm. The cameras only work intermittently, and the garage opener fails too frequently to be relied upon as well. I really wish I could get a refund of all my fees and switch to Vivant since their app seems to connect almost instantly every time my friends show it off..Version: 8.0.9
✓ Awesome but 1 suggestion…..I love ADT but I do wish the cams were recording all the time because my cat fell in the pool and we are trying to find out when but can’t when I clicked on the motion it did nothing. If the app had a better camera system that you could see what happens at a certain time maybe I would be happy with this for my house but I’m living under my parents roof on my moms phone so yea. But hey this camera ADT is still super cool! Again if I could see what happens at a certain time I would Be more happy. But for now the app is great my just wish what I want and maybe a lot of other people want was true but at this moment I am perfectly fine with this cam system and app to go along!.Version: 9.0.4
✓ Peace of mindI’m a victim of a horrific home invasion I was sleeping in my bed & was awakened by a man strangling my neck !!i survived the attack the other person was killed if I did not have the Adt alarm now today I would not get any sleep at night I’m struggling to pay the fee monthly because I’m just in a small income of disability I need the service more then you know wishing and praying for a miracle to get caught up with the past due bill O how I feel so bad not able to pay but I’m trying my best Lori GOLINA the pastor was so nice to put it in his name D Dreier I do t want to hurt his Crefit. I’ve had your device fir years I’m just behind now praying for a miracle angel to help me get caught up. Does your company have any way to lower bill and start new. single mother struggling God bless you Happy holidays 🌲🌲🌲☮️🙏🏼🏢.Version: 8.8.0
✓ No service!For over one year, I have asked ADT to replace an outside camera and for the last three months, in addition, I have been trying to get a switch replaced so that my carriage lights stop blinking all day long. Now, I have another switch gone and two outside lights not working because of this for a total of four outside lights that are not working. I like the App, but the service is absolutely terrible! Guys have shown up without ladders or equipment so they cannot replace the camera. ADT was to either bring the switch or mail it and they’ve done neither for all of this time. I call and call and many ADT people promise but nothing has changed. Throughout all of this horrendous lack of service I’m still being charged monthly..Version: 10.0.1
✓ Deployed SpouseLove the fact that I am deployed and can visually check in on my family and view the camera. I can also set the alarm from thousands of miles away in case she forgets, which she does all the time. It has really given me a peace of mind which is what I wanted while being gone for almost a year now. What I would like to see on the app is a way to trip the alarm should i see something wrong while looking at the camera. For instance, an intruder coming in and the alarm is not set. If the doors are open while this happens I cannot trip the alarm in order to signal the police. I can only do it while the door is closed by setting it to ‘away’ hoping that someone’s body trips the motion sensor in the living room during the intrusion and also that I have decent WiFi to react quickly. Maybe have some sort of panic button on the app? But that might not fix the door needing to be closed in order to trip it??.Version: 8.6.1
✓ Safety for a nominal feeLove ADT, the ADT app and the combined services! God bless..Version: 8.8.0
✓ AlarlmLove it!!.Version: 8.8.0
😕 ADT Pulse ® Negative Reviews
