Sprint Drive™ Negative Reviews

Sprint Drive™ App Complaints & User Negative Comments 2024

Sprint Drive™ app received 14 complaints, negative comments and reviews by users. Have you ever had a bad experience using Sprint Drive™? Can you share your negative thoughts about sprint drive™?

Sprint Drive™ for Negative User Reviews

✓ Bluetooth Havoc!!I thought this was the best thing ever... WiFi in the car... it runs diagnostics... gps tracking... I mean what more could you want (other than a brand new car.. lol). Let’s skip to the but... when it’s plugged in my husband’s Samsung Note 9 goes absolutely crazy when hooked up to the Bluetooth, he starts getting notifications of texts that he received a year or 2 ago... which is enough to cause PTSD... long story.. but for real no one wants to revisit texts from the devil incarnate!! We unplug the sprint drive & it stops.. left it unplugged for a few months.. all while still paying for this “free” gift from sprint... fast forward to today, plug it back in & it starts all over again with the old message notifications. And now I don’t even see where it runs diagnostics on the car..Crystalight😜Version: 2.0.62

✓ Not bad, but the concept comes standard in newer makes and modelsOverall, the app is pretty sleek and works without any flaws. I like the vehicle status reports as well as the find my car and parking features. But this app provides essentially the same function as my FordPass app without the ability for remote start and to unlock/lock my doors. The real saving grace is the WiFi hotspot. This is something I can see myself using often in the future. So far the WiFi has been reliable and quick. In summary, if you have a newer make/model the vehicle stats might not do much for you. And if you have a mobile hotspot on your cell phone then the WiFi feature may not be useful for you. But if you are in need of either of these services this app does a terrific job and is definitely worth a consideration..JaybttbVersion: 1.2.40

✓ Good for Ride Share driversThe app/device have some issues. It regularly tells me I am making sharp turns. Often when turning into my neighborhood (off a state highway to an uphill street) and when turning into my parking spot at my house (I usually back in to park.) It also loves to tell me I have 10% or less fuel when my gage still is at 1/4 tank. For ride share drivers this is a good amenity for you to advertise to your passengers that you have WiFi available for their use while in your vehicle. Many don’t care, need or use it, but the few that do make it worthwhile..Crzyman3521Version: 2.0.89

✓ New updateEdit: added the color options, but doesn’t work with the desktop/website version. Some of the older color options are gone so if you have purple on the website, it’s yellow in the app. And if you choose gray or white in the app, it’s black on the website. Plus it’s still buggy. The colors don’t “stick” they switch between yellow and the color you picked. One great add was an easier way to switch between vehicles (one added star for that). New update has some major flaws. Practically unusable right now. The app before had flaws that were slowly fixed but now it’s like starting all over again. Half the time, vehicles won’t “load”. Can’t change vehicles easily, where the vehicle name is at, it only gives the option to add another instead of switching. No more color options on app. It’s like watching the Uber app and not being able to differentiate between vehicles. Definitely needs work. Will update review if it changes..Jpeterson826Version: 2.0.45

✓ Great app and very usefulLet me start by saying I love this app. It allows me to see information about my car that would otherwise be hidden to me. My only gripe is that the sales representative flat out lied to me at the store when I was there. I entered Sprint on memorial ave West Springfield looking for a new case and phone for my girlfriend. The sales rep indicated that they had a new program that was free to sign up for and use. The very next month after this visit my bill has gone up almost 30$ will no credit added. I will be going down to sprint to fix this. Rather inconvenient to have to fix something the rep had promised me. Been a sprint customer for over 14 years and I would not recommend any other wireless carrier. However, I do expect to be fully reimbursed for any charges applied to my bill regarding the sprint drive device..Tank1423Version: 1.2.40

✓ Nothing but problemsI got a Sprint Drive device when I got a new iPhone 11 and revised my service plan. The ad piece for Sprint Drive said “Get Sprint Drive FREE with qualifying service plan”. I mistakenly trusted the Sprint Store employee, but was charged the purchase $120, which was buried in a 22” credit card sales tape. The store employee installed the device in my car which turned out not to be compatible with the device. After getting the Sprint Drive app, I have been unable to sign in. Constant error messages: user name doesn’t match password, or ‘I’m not a robot’ is never accepted. In several phone calls have talked with Sprint employees with no solutions. Avoid this device! Raises questions about doing business with Sprint. Being a 20 year Sprint customer has not been appreciated at all..T'doffVersion: 2.1.12

✓ No insurance discount.I went to my local Sprint store to have a wireless device serviced. The Sprint rep told me about a eligible promotion I have for Sprint Drive. It is a car plug in that monitors you driving and gives you a number grade among other great features like turning you vehicle into a WiFi hotspot. AAA car service is a limited plus with 15mile towing and other discounted services. A must for parents who have young drivers on the road. Comes installed with gps monitoring. The major sales pitch from the Sprint rep was up to 30% off my Progressive auto insurance bill. After activating the device, I notified Progressive about the Sprint service and they will not give me a discount on my bill unless I buy their vehicle plug in for vehicle monitoring. The Sprint ad states Progressive gives up to 30% off of your insurance bill well in fact, they offer me 0%. Awesome device. I probably will return it since I will not be getting a discount on my insurance.Dance Chris DanceVersion: 1.2.47

✓ EhhhThis does not track my vehicle in real time so if someone stole it, this would be of no use. Also, the driving score angers me. I'm not part of a business so I have no one to answer to and my score is 96, but it often says I have more hard accelerations than in reality and I don't like that. What this considers hard accelerations is in reality usually a normal acceleration. And being a perfectionist, when I get a bad score (anything under 100), it bothers me. I'm not trying to drive better because I drive pretty darn good as it is but now I feel stressed and I can't turn that function off. Lastly, I have some serious privacy concerns using this. I am being tracked everywhere I go and I don't like that. As well as my driving habits and who knows if this will get shared with insurance companies at some point. Basically it's a glorified, more expensive AAA. Should have realized that and just gotten AAA. That's the part that sold me tbh..Eff this App in its AVersion: 1.2.34

✓ Problems from the startFollowed all directions to get app installed and when registration steps failed for over a month I gave up. The drive still worked in other words it did produce a hotspot. I tried to register again three months later using same steps this time it worked. Well some what. My first task was to change the default SSID and password following directions, it failed! I can’t use the app slide bar to turn the WiFi off which is what I’ve wanted to do to prevent apps on connected devices running in the background thereby using up data. The slide bar/button is yellow. Can ping it from computer but can’t log into it’s web browser to make necessary changes. App does not work properly!! Support for device or is lacking. No excuses, this should work as advertised, it doesn’t!!!!.Low-proVersion: 2.1.26

✓ Latest update is badThe latest updates over the last two days have too many glitches. The app freezes when I try to look at virtual mechanic or move to any other screen other than the map and will not load or crashes, it loses the location of the vehicle and shows the map but doesn’t show our car, I could see the car moving when being driven in the older version but not in this update. We use this app all the time and loved the older version but this newest version is horrible. Please fix it!.Dhorn72Version: 2.0.22

✓ Fixes needed ASAP“You cannot change WiFi hotspot settings unless your engine is running” is a persistent message I get when trying to change the settings regardless of whether or not my car is running. Can be pretty useful if little functionality bugs are paid close attention to and worked on quickly. Kind of disappointed in the apps functionality and flow. There’s lots of potential to be more intuitive than this but it’s just not being reached..DominkkiVersion: 2.0.62

✓ HorribleWhen this device works, which has been for about an hour out of the week I’ve had it, it’s nice. Gives you a lot of useful information. HOWEVER, It rarely works. I had me parked in the middle of the highway and apparently I always go 41 MPH because that’s all it shows. Start times on my trips are NEVER right and never has the correct updated position on the map. I’ve checked the app when I’ve been home for about an hour and it still has me at the light by my house. It’s ridiculously off that’s it’s not even usable. Will be returning the first chance I get..Oqpqpq'nv•¥£€>~Version: 1.2.26

✓ Horrible - as all Sprint products and serviceGot this for my teenage daughter’s car. For the first few months it worked great, then it started glitching from time to time, until about 6 months into a 2 year contract it’s become completely unreliable. When the car is parked in the garage the app will say that it’s driving at 81 mph, when it’s driving and you can see it moving on the map, it will say that it’s parked. Trip history is completely inaccurate, for example today it says the trip started at 10:55 and has been in progress for over 5 hours and that the car has been idle for over 4 hours, as if it’s just been continuously running - and right now the car is Parked! Sprint, as usual, has been awful about troubleshooting and service in general. They basically told me that if it doesn’t work I need to buy a new one, there is no warranty unless I bought one on the purchase date. I can’t say enough about how unhappy I am with this product and Sprint in general..CGinTXVersion: 2.1.12

✓ Seemed to stop trackingPurchased this device a few days ago and the setup was simple and easy. Finally got the WiFi and 4G LTE to function (do not know how) but that only works when the vehicle is parked. When driving, it does not track that the vehicle is moving. Still says it is parked at our address. The blue lights do not illuminate when driving and the device does not notify me when it is removed from the vehicle. Beginning to regret purchasing this product altogether. Update: The WiFi hot spot settings link is also greyed out so you cannot access that part also..Smith_103Version: 1.2.19

Sprint Drive™ works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Sprint Drive™.