New York Public Library (NYPL) Negative Reviews

New York Public Library (NYPL) App Complaints & User Negative Comments 2024

New York Public Library (NYPL) app received 18 complaints, negative comments and reviews by users. Have you ever had a bad experience using New York Public Library (NYPL)? Can you share your negative thoughts about new york public library (nypl)?

New York Public Library (NYPL) for Negative User Reviews

✓ No Apple Wallet SupportWould be easier to have our NYPL card on our Apple Wallet especially when at places where there is no network or Wi-Fi available. So why not let us add our NYPL card to our Apple Wallet?.CHobbes9Version: 1.0.4

✓ Great start, But needs workThrilled to see a dedicated NYPL app. Been waiting for one for years. Has potential to be very useful tool. Biggest initial gripe: Where are the LISTS and the ability to add to/manage them? Many books in NYPLs collection are unavailable to be checked out/put on hold. This is my primary use of the website/catalog beyond searching the catalog itself..Fireproof164Version: 1.0.1

✓ Won’t Accept CredentialsI can’t really review the app itself because it won’t recognize my bar code/password, even after resetting..Annoyed user 73596Version: 1.0.1

✓ Mostly goodThe app works for most of what I need it to, with two caveats: 1) it doesn’t function at all on the WiFi at my work 2) it’s somewhat slow to load.Peachtree43Version: 1.0.1

✓ It’s just not greatIt’s incredibly frustrating to search for a book that you know if available and come up with no results. And then when you search on the website, there are listings for hardcover, large print, e and audio versions. Seems to me when one of the key purposes of the app just doesn’t work well, they need to do some fixes..SteveElliottVersion: 1.0.1

✓ Piece of crapUnable to place holds using the app. It tells you it successfully placed the hold but then you check and it didn’t. You have to use the browser. That actually works..G-bonezzzVersion: 1.0.1

✓ Unable to Confirm CredentialsUnable to log in or manage account because it won’t accept my credentials, even after changing information on browser or resetting/re-downloading the app.LovelyxarielleVersion: 1.0.1

✓ Nice app but so slowLove having the app on my phone for easy access without having to log on to the website and it looks nice enough, but doing anything takes sooooo long (searching the catalog, requesting a hold, loading your holds/checkouts)—I spend more time looking at the spinner than anything else. I usually end up just using the website on my phone’s browser because, even with the extra step of logging in, it’s faster. If they could fix the slowness issues, the app would be great!.Crabbyian734Version: 1.0.1

✓ Mobile check out? YuckI’m not sure this has been thought through I, I think like most people, leave my wifi on on my phone At the library it does reconnect as it is a remembered network But I still need to open a browser page to accept the terms and conditions. I may need to do this unpredictably again if my browser was refreshed or the NYPL branch network was Otherwise the mobile checkout will get stuck as it can’t connect (it just said “loading” rather than something useful). Alternatively I can shut off wifi on my phone. And of course remember to turn it in again later so I don’t use up my data plan. This seems like a good deal of bother to just take out a book. If I use the kiosk in my branch I have to remember to first scan my library card and then the NYPL barcode on the book(s). Easier but still have to remember the sequence as there are no instructions at the kiosk (at least at my local branch) Again, is this really worth it? Maybe if there are long lines, which I don’t see at my branch. Most of this seems like technology for technology’s sake. A solution looking for a problem, which invariably causes other problems Bottom line - perhaps useful at peak times once folks learn all this but when not peak then librarian check out is much easier and faster and hopefully will remain available..Bleecker44Version: 1.0.1

✓ Unable to search catalogLove this App, however I’ve noticed the catalog search function has failed. No matter what I search for the results return as “no results”. Please fix!.CL HutVersion: 1.0.2

✓ Good app - why not use apple wallet for card?Why not use apple wallet for card? Would make sense? Is it what it’s there for?.M_J_SVersion: 1.0.1

✓ Bad updateEver since last week’s update all of my searches come back empty. Have to use the web version to look up books now..LES cantorVersion: 1.0.2

✓ Terrible AppAfter going years without a dedicated app it’s astounding that one of the greatest libraries in the would couldn’t do better. Instead of consolidating all library information in one app, you have to go to Simply E for digital information. It’s not optimized for iPads so it’s just phone size on the screen. Someone in app development should take a look at the Brooklyn Public Library app for features and user interface..Rcon23Version: 1.0.1

✓ Right up to the twentieth centuryDoesn’t deal with e books so you need another app for that. They suggest SimplyE but you can’t find most ebooks that way so you have to search using Libby and/or Overdrive as well. They need to hire a programmer who understands how things should work in 2020..Blackbeard 333Version: 1.0.1

✓ Crashes ContantlyEvery time I search the catalog and select a book from that results list, the app immediately crashes. I have not ever successfully completed a book search in the app. Please fix these issues! I love the NYPL and BPL, and look forward to hopefully checking out a book successfully with the app someday. 📚💚.Ech313Version: 1.0.1

✓ Searches not workSince the most recent update the search section does not return back any results :(.KaylorinaVersion: 1.0.2

✓ Used to work…Ever since the last update - all my catalog searches come up as “no results” for every book and author I have tried. Please fix this - I loved this app!.KformVersion: 1.0.2

✓ So close bust soooo far.I still thankfully have the old no longer available NYPL app (with the white icon) which still works perfectly. Doing a search with the new app does not link all media types and I don’t know why. I use eBooks now. Borrow and send to my Kindle. This new app? Cannot do. SimplyE is fine. But no kindle integration so no go. Please fix. Please unify. Its a think we all need now. LOL..BCapVersion: 1.0.1

New York Public Library (NYPL) works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact New York Public Library (NYPL).