Kajabi App Negative ReviewsKajabi, LLC

Kajabi Negative Reviews

4.4
4.43776 star

Total 157 Negative Reviews

Kajabi App Complaints & User Negative Comments 2024

Kajabi app received 157 complaints, negative comments and reviews by users. Have you ever had a bad experience using Kajabi? Can you share your negative thoughts about kajabi?

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Kajabi for Negative User Reviews

Terrible ipad layout and loss of navigationThis is not an iPad layout…its a phone layout (and looks better on my phone). Please fix. This is a bad user experience and will be going back to the browser version. My biggest complaint is one hugely annoying feature with the entire Kajabi platform (browser, ipad and phone apps) is that the left-hand sidebar menu resets to the top every. single. time. I select a link… I am constantly losing my place and wasting time scrolling through wads of menu content to try and find where I was and where I want to go next. The content/menu sidebar should not reset! This is not up-to-date digital conformity for an enjoyable user experience. Please, please, please fix this maddening problem..Version: 2.3.1

Won't openDoesn't even start up after verifying my email address. I just get stuck in the same loop of enter email address, receive verification email, click verification, nothing happens in the app. Waste of time..Version: 2.0.8

Difficile de faire des recherchesQuand je cherche une recette les mots clic ne mènent pas toujours aux résultats. Je dois passer au travers la liste complète des recettes proposées..Version: 2.2.0

Using Kajabi with voiceoverThis program has major accessibility issues for people using voiceover. One example is, I am unable to get the control buttons for the videos that are playing. And there’s other issues as well needs to be looked into because I need it for my course..Version: 2.4.0

Great app except for …Love this app except that the lessons do not move automatically to the next lesson. This is a big problem when listening to it while driving. Maybe there is a solution but as yet I can’t find one..Version: 2.1.6

Basic things not workingI was so excited to get this app as I have so many courses. The two things that I was most excited about (besides having all courses in one place - I wish the online had this feature so I didn’t always have to sign into everything) was being able to listen while driving & using maps and being able to increase the play back speed. Originally I was able to listen to the course while using maps (Waze). This week it stopped writing. The only way I can watch a video is by being on Kajabi. And the speed play back just doesn’t work. Super unfortunate. I hope these get fixed! If so, I’d happily rate it a 5+!.Version: 2.2.0

Good App, Hate the New UpdateWith the new update, they removed the interactive elements of the app for iPhones. This was the best part about the app. I hope they can work with Apple to find a way to continue the interactive elements. If it doesn’t get fixed.. I’ll have to get rid of the app, it’s not worth it to me now..Version: 2.1.5

Good but the Video Playback Features are Very OutdatedThis app is good for its intended purpose of allowing you to view contact you have purchased from various training classes. It’s fairly intuitive overall and stable. The issue is that the video playback features are outdated. For instance, I rotate my phone the class should turn to full screen like 95% of other video playing apps. It does not. Also I should not have to tap to buttons to enter full screen mode. And here’s the biggest issue: There is no support for picture in picture. We need that functionality added in right away. As a result, I am unable to multitask or take in learning content, while performing other tasks throughout my day. That is a huge drawback that really needs to be updated right away..Version: 2.2.0

Crashes every timeI tried to watch my exercise videos in this app and it crashes every time I try. I guess I’ll go back to safari..Version: 2.3.1

UI changes could improve this appThe biggest complaint I have in regards to the experience is with watching video content. I have to click two buttons to enter full screen mode on a video. I can’t just rotate the screen and have it take up my display. This is completely different from any other video app following mobile user interface standards. Then when in full screen video, if I accidentally rotate the phone from landscape to portrait the video automatically pauses. Extremely aggravating. The video should continue to play regardless of the screen orientation changing. The other large irritation is when navigating and viewing search results, there is no connection at to return to all search results after viewing an item. You have to exit the search and redo the search to see a different match. Very frustrating. My other negative experiences are probably a bit more difficult to resolve development wise. Search results could be better. And when opening a course, sometimes the contents just won’t ever load and I have to force quit and reopen the app for content to load. The browser version is OK, but there is no tablet version which I think is a travesty, considering the larger screen size of a tablet makes viewing content a lot easier for many people..Version: 1.2.1

Can’t remove coursesStuck with courses that are out of date or have all content removed. The principle seems good, but the app doesn’t have some pretty mainstream features that you’d expect a content manager to have..Version: 2.3.1

If it ain’t broke don’t change it… But they did and they broke it. Kajabi worked well over two email addresses and two different courses, now I can’t even open them even though I have logged in afresh. Not a fan of the portrait only aspect either but that’s old news, can’t view videos as well in portrait mode. That’s a ‘broke that needs a fix’!.Version: 2.0.4

Trouble with adding other online lessons!!Can’t connect at least two more online lessons that I’ve been signed up to for years!!!.Version: 2.1.6

BugsStill have many bugs, even with the update. The video close and the app shut down..Version: 2.2.0

IPhone only, and very bare bonesI use this to listen to lessons from Miku Real Japanese and at its most basic level it just about functions. It plays audio. But beyond that is incredibly bare bones. There's no cover art, the linked PDFs don't open in the app, instead they're sent to Chrome which has no idea what to do with them, and it's an iPhone only app. Yes, these actually still exist despite the iPad being around for 13 (!!) years now. There are also no desktop apps for Mac or Windows. This is a pretty much zero effort app, and whilst it's not completely broken it's not far off..Version: 2.3.1

Sometimes I have to wait hours before I can use the app againI have had the app since it started and I have several courses from different course creators in one place. It's great that I have access to all the courses, but when I buy new courses with any creator half the time the app updates and half the time it doesn't. Also I can go into the app once, but I have to stay in there if I leave for any reason I can get anything to work and I have to wait several hours before I can access any course again in the app. Super frustrating..Version: 1.1.0

Won’t workWouldn’t open from confirmation email Deleted & downloaded twice nothing.Version: 2.1.2

The app keeps glitchingI’m trying to add another email to my account so I can add my courses purchased with another email address, after going through the add additional email process, I click ‘next’ to add my courses and it closes the app down, when I open the app, the new email and courses haven’t been added to my account and I have to go through the process all over again, tried 8 times and now I’m over it..Version: 2.1.4

Please improveCustomers have almost no way to customise the App, eg, white label and adding banners. Also, mobile notification doesn’t work sometimes. Close the App and can’t continue to listen to a course..Version: 1.2.0

InconsistentBrilliant when working consistently but I find I need to uninstall and reset the entire app every month as notifications and content start to fail.Version: 2.1.0

Unavailable when neededRegularly unable to access content when I need it for mu workout. I run out of time for my workout session before Kajabi connects so I am not getting the course schedule I have paid for. Other online services connect fine while Kajabi just spins waiting for data. Very annoying.Version: 1.2.1

Good in some ways - very frustrating when opening communitiesI have three different programs with three different email addresses, which I can see fine in the primary Kajabi app. But if I click the link to open any of the Communities, from inside the Kajabi app, it takes me to the website with a link that says download Communities. Which is wrong, because I have Communities on my phone, and it won’t let me see all of my different communities. It only lets me see the last one used. Not integrated well. Not happy with that aspect of this program.Version: 2.4.0

None of my purchased products are showing upSee above.Version: 2.3.1

Adding Posts or CommentsAlthough I like this app for convenience, the limited functionality is the reason for only 3 stars. I’m not exactly sure of the logic behind developing an app, if users are sent to a website to post content. Doesn’t that defeat the purpose of an app? As a user, it is exceedingly frustrating being redirected to a website each time I want to post something, and have chosen the app platform specifically for on-the-go. Otherwise, I might as well have not downloaded the app and just used the website..Version: 2.1.5

Deleted appBummed out as I am sure many are that can’t use this app. First of all it opens into your email which is strange, then it states it can’t find a site associated with your email account, so I assume you cannot use this app with a phone which is too bad. You probably have a ton of people you loose as users daily because of this. I know I started out excited, then just deleted the app after trying for days to just be able to register my email in order to get started and see what the apps all about. I also didn’t like that the app asks you to register your email address then when you click a mail button pops up and if you click on it tge app opens your email for you in the app. Strange and concerning. Do they gain access to your emails by getting you to register? And after all that they say they can’t find a site associated with my email address? What is up with your app?.Version: 1.2.1

Made me lose a fortuneIt’s not opening on my iPhone, I deleted it downloaded it again etc.. I click the app and it’s not opening I’ve tried everything Latest iPhone with 10/10 wifi and no other problem from my phone I don’t know why is this happening, I have many expensive courses in there that I can’t access anymore.Version: 2.2.0

Could be a great app.....if an iPad version were available! I never watch my courses on my phone!😏.Version: 1.2.1

First use was horribleUsed it for the first time today. Worked okay for about 5 minutes, then the videos I was watching in sequential order started playing over each other and wouldn’t stop. I had to actually power off my iPad to get it to stop. When I powered back on and went back to the app, the app was frozen and wouldn’t load. I am now deleting this app and would NOT recommend it. Such a waste of my time..Version: 2.2.0

Does not play on iPhone seWon’t play audio files when iPhone goes asleep. Tried to reboot everything and nothing seems to fix the problem..Version: 2.1.5

Can't even login - first time userDownloaded the app for the first time, and have done the email confirmation twice now, but once it brings me back to the app, it's like everything freezes up. It says to add a website, but it's a blank screen below the text with nothing to select (even though I have an entire online course and website created). So instead, I just click the "Next" button and wait... and wait... anddddd nothing happens. Just frozen. I've refreshed the app and tried again, even checked for a possible update since downloading the app..Version: 2.1.5

Good when you can open it!The app is fine once it’s open but it often won’t load or crashes. Oh and went you want to go back to something it takes you va k to the top of the pages so you have to scroll way back down to where you were..Version: 1.2.1

Would be great IF I could receive the code to access!I have tried everything to access the app but I never receive the code by email. I have reinstalled the app, still no code, no access..Version: 2.2.0

Just started using and am having problems alreadyTrying to watch videos on an iPad is painful. The videos in the first of my lessons are full of large charts; so when looking at them in full screen mode, many of the visuals are still too hard to see, like trying to see what the teacher wrote on the whiteboard from the back of a large auditorium. But when I try to use the iPad touch-screen’s enlargement feature, the app glitches and the screen goes black. Then there’s no fix but to restart the app. So, buyer, beware: if you don’t have young eyes and perfect vision, this app is going to frustrate you..Version: 2.1.3

Poor to compared with othersDisappointed due to lack of functionalities..Version: 2.2.0

Can only comment in browser/not in the appI like Kajabi as a neat app to have courses in. It is very inconvenient that it will not allow the user to comment in the app- it requires you to leave the app and log in to the web version to comment. Most users will just not bother to do so which means content creators will not benefit from their clients comments or participation..Version: 2.1.6

Not responding or frozenHave worked in the past but it won’t respond and seems frozen. Can’t access for online access to paid memberships. Have made sure that phone and app has updated. Also,have contacted Kajabi and no answer..Version: 1.2.1

Add another email addressHorrible been trying to add another email address and constant errors and issues!!!! It’s now going on 5+ attempts !!! Stupid app!.Version: 2.3.1

App is unusableI don’t check the email address I used for sign up on the device I want to use this app on so I am unable to login and the app is completely useless. I confirmed my email from my computer but there is still no way to use the app on my phone. This is a major failure on the developers part. Forcing a user to use there device in a way they don’t want to unnecessarily is a big faux pas for app development and is highly frowned upon by Apple. This was actually the second problem I came across. The text field for entering the email has autocorrect turned on which any developer that has worked on an app before knows not to do. Apples tools actually turn it off for you when a text field is setup for email entry so it’s hard to understand how this even happened. Please update your app to work in an acceptable manner..Version: 1.2.1

PayingI can’t figure out how to stop paying for a subscription! Ver aggravating and costly!.Version: 1.2.1

Very Basic “App”-No option to download and view offline videos - If you try to full screen a video while locked into portrait then the video still stays in portrait. - if you exit full screen after the video ends then the video starts again and you need to manually mark as complete - UI is terribly designed.Version: 2.3.1

Video not landscapeCan watch in landscape view. Very frustrating.Version: 2.1.4

Bug bug et bugDepuis que j’ai une iPad pro, Kajabi est toujours « bugger » impossible de sortir de pleine écran et de revenir à la page d’accueil 🤬🤯😤🤬🤬🤬Et le plein écran n’est pas pleine grandeur. Ou ne s’affiche que à demi page comme sur un cellulaire.Version: 2.4.1

Doesn’t work on my ipad.I have Kajabi on my iPhone, but I want to be able to see the screen larger, when I am away from home. I can’t get past the enter your email screen, because all I can see is a quarter of the screen, so not the enter icon! I us my ipad on landscape mode as I have a keyboard attached to it. Please make it work on a landscape format!.Version: 2.1.2

Crappy appIt crashes all the time. Line up a video, crash. Start again, crash. Finally get the video to launch, crash after. Try select next video, crash… Really unstable piece of garbage..Version: 2.1.5

Keeps crashingKeeps crashing when trying to add another course. I tried to do a report but it won’t let me so doing this instead. Have used it before and once the course is uploaded it’s great but is just crashing and not working.Version: 2.1.4

Cool when it’s working but a pain when it’s notAwesome to view content. However If you have more than one email address linked to different accounts it’s a bit if a nightmare.Version: 1.2.1

Great but can take a few lessons from teachable…The app works great but needs to be optimised for use on the ipad. The ability to download videos for offline viewing would also be very helpful. Teachable has done this very well and Kajabi would be wise to offer these options to their users..Version: 2.3.0

Nice but needs improvementIt’s nice to have access to the recordings I’ve got subscriptions to all in one place. The latest update had some positive changes but one really annoying change as well. I like that I can continue to listen to the recordings without being active in that screen. In other words I can listen in the Kajabi app and play a game in another and not have to minimize the video to do so. The change I don’t care for is your space in the recording is no longer kept once you quit the app, or leave it running in the background too long. So if I want to pick up where I left off I have to make note somewhere on my phone or in a notebook or something like that. If you could bring back the feature of leaving the recordings of wherever they are left, that would boost my rating to a 4. What would make it a five star is if it also had a feature where we could make notations somewhere in the app, so I don’t have to make notes somewhere else in my phone or in a notebook..Version: 2.0.6

Kajabi App - Doesn’t resumeThe Kajabi app never resumes where you were up to and you have to keep starting at the start again. Very annoying.Version: 2.2.0

Phone-only appI want to access this content on my iPad in landscape mode (I use a magic keyboard). Absolutely useless in that mode. Hard to believe a company isn’t supporting all iOS platforms in this day and age. Deleted. Will use the web instead..Version: 2.2.0

Great as a platform, not so much as an appKajabi is brilliant for creators and students alike - and the app has some really good features, like all your courses put together in one place - Brilliant! BUT And it’s a big but: if your screen goes to sleep, whatever content you were watching or listening to automatically stops - the app won’t let you play the audio with a locked screen. For me this is a big draw back. I really hope Kajabi are able to fix this, because I know I’m not the only one this annoys....Version: 1.1.0

I’d like to give it zero starsThis app uses all of battery power. My incredible phone can last days but wouldn’t last an evening without charging if I want to watch my course materials. My course includes meditation and when I try to close the screen to darken it, the app stops, so I have to have the glaring app on while I meditate. God forbid I fall asleep with it on. I Berger had to worry about battery before so never have my screen shut automatically as I do it every time I put down my phone. It does not work on my iPad which seems crazy. So at my work desk I can either watch videos the wrong way round or have to use my phone. I can’t make playlists so I can’t play one thing after another automatically while I’m doing something or drifting off to sleep like most other apps. I honestly can’t think of anything I like about this app. My course is 100% amazing. But I guarantee if I had the option to make a playlist of videos or meditations and play them in the background, I would be much further along with my course than I am now. It is stopping me from learning and that makes me unhappy. Course colleagues have even taped the videos on other apps to make playlists... why should they have to go to these lengths?.Version: 1.2.0

App ne fonctionne plusDepuis quelques jours l’app ne fonctionne plus et je ne trouve aucune aide pour régler le problème..Version: 2.3.1

It doesn’t workI confirmed my email hundred of times and nothing happened.Version: 2.0.8

The new update sucksIt’s very laggy. A lot times the video loads a lot later and it disappears when u switch between app. Starts bugging out please fix it. Used to be much great before.Version: 2.4.0

Please add back the video zoom featureWith the new version, the recorded video appear very small on my phone. On the previous version (before 2.4.0), it was possible to do it and was fitting my needs. Now, the video is fixed on the screen and very small…..Version: 2.4.0

Playback speed adjustment doesn’t work.I enjoy the products format. But the fact that the playback speed tool does not work is completely annoying. Our brains are engage more completely when we can consume information at a bit higher speed than the typical speaking pace. It helps to engage our mind and help us to focus more and cut back on distraction. So having to listen to, the videos at normal playback speed is actually incredibly distracting. Please fix the feature for the playback speed tool so that you can listen to it in 1.5 even 2.0 playback speed to be able to engage the learning better..Version: 2.2.0

Crashes constantlyI’m tired of uninstalling and reinstalling this app. It crashes and/or freezes almost daily and oftentimes it still won’t work after I close out and restart the app (or my phone) and I have to reinstall it. The sound quits working for no reason. It freezes all the time, and whether or not it will play audio when the phone screen is locked is inconsistent. Things that would be nice to have: auto play, so when one section is done, it automatically plays the next one. I listen to or watch my classes a lot while I’m working out and it’s annoying to have to stop what I’m doing to move forward. It would also be nice if I could download the classes so I can watch them while I travel. It doesn’t need to be a permanent download, just do like Netflix does and allow temporary downloads. If these issues can be fixed, especially the crashing, this would be a great app. I like that I can access all of my class memberships without needing to log in each time I switch between them..Version: 2.3.1

Oh the glitches!The right arrow to the next video crashes the app 95% of the time on my NEW phone. I get stuck is a sound loop hell when I leave the video that’s playing and sometimes going back to the same page allows the app play a video with a different sound layer overlapping. It’s awful. Fussy to get to full screen, I just want to tip my phone. Fussy to get out of full screen to get to the next video. Good content, poor platform..Version: 2.2.0

First impressions make a differenceI’ve only just downloaded this app in order to start using it with a new course I’ve paid for. My first impression that it is not optimised for iPad is a big disappointment and hope that it isn’t a precursor to further limitations. I’ll update later after use but as I assume I’ll need to be typing in this app, the fact that it’s not optimised for the device I do most of my learning on the number of stars won’t go up far till the app is optimised for iPad..Version: 2.0.9

Very difficult to navigate I’ve had to delete open delete open it’s not well put togetherLots of problems.Version: 2.1.6

Can only start video from the beginningEver since the update I cannot start a video from where I left off. There is a Resume button which does not work so to get to the video I have to use the replay option which takes me to the very beginning. Have tried on my iPad and iPhone and have the same problem. Please fix! Still having the same problem. This app used to keep your place in the videos and for some reason this s not working anymore. I listen to multiple videos and every time I have to start from the beginning when I resume. Will have to start taking notes so I know where I left off which is not the way this s unposed to work..Version: 2.0.7

No iPad version?For an app that primarily serves up video content, why they would only have an app for phones and their tiny screens is beyond me. Sure you can still use it on an iPad but it’s a wonky experience. Also, I may be alone here, but I think it really needs the ability to download videos for offline access. If I have to be online to use it (without eating up all my data) then I might as well just view it on my computer. The point of having a mobile app is that it’s mobile. So having the ability to download files for offline access is key in my mind. But until there’s an iPad version, I won’t be using it anyway..Version: 1.2.1

This App Crashes Frequently - Please fix defectI have an iPhone 13 that is kept up-to-date, yet this app crashes frequently on me. I use this application for fitness training program. I’ll go to a day’s training tutorial which consists of multiple videos. I’ll complete one video instruction, click the arrow to progress to the next one, and the app crashes. This is completely annoying because then I have to reopen the app and remember which tutorial I was on. Would have rather not left this info on an app review but this company doesn’t have another place where I can leave this feedback..Version: 2.3.0

Playback speed changes don’t workI’m unable to changed the playback speed. I can select it but it doesn’t alter the video speed at all. Very strange and frustrating because it means I need to view through a browser if I want to go faster..Version: 2.1.6

KajabiOften reverts to cell phone view when using iPad. It’s frustrating when I want to watch exercise classes.Version: 2.3.1

Can’t get my sound to workWas happily watching a video in the app earlier today. Now it’s stopped working. I’ve tried volume, turning off all other apps, restarting kajabi and restarting my phone. The sound won’t come back.Version: 2.3.1

Don’t bother if you want to use on iPadNot a good experience on the iPad at all. The screen resolution of this app on the ipad is terrible. Videos barley take up a quarter of the screen space with no way to enlarge them. Seriously developers, this is 2024, the age of AI, and you can’t seem to optimize your app for the iPad? How long would that take? A couple of hours? Obviously, they are either lazy or just don’t care (or more likely, both). Either way, I’m deleting the app and accessing my courses through Safari. Much better experience that way..Version: 2.4.1

Background listening is spottyOne moment I am able to listen to a course in the background the next it doesn’t work. It changes from hour to hour and day today whether or not this capability actually works and that’s frustrating. I’d like for this bug be fixed such that I’m not running my battery down with unnecessary video playing when I just would like to listen to the audio.Version: 2.2.0

Awful for community and memberships.If you only have ecourse and video content than its just an ok app. I don't understand the unnecessary extra steps to watch in full screen or why its always in portrait more. I am a part of a few community/ memberships and to get notifications i have to get emailed, the app doesn't do push notifications and i cant adjust my email preferences from the app. This is the most basic app i have had to use. The UI is bad, I cant organize any products in the app, and i dont want an inbox full of notifications every-time there is a post in a community..Version: 1.2.1

How does it even work?!I am a user, not a business owner. It seems every online course now wants to use Kajabi. Fine, but how do you add a new course/website to your account?? The first one was fine, as when I downloaded the app through the course website it appeared automatically, but I have enrolled in several courses since, whose websites link me to the Kajabi app - but then the new courses do not appear in the app and I cannot find how to add them. An online search only brings up help for business owners. Very frustrating! iPhone/iPad user..Version: 1.2.1

IPad experience is terrible.A you need to recode this app to work properly with iPads. This is unacceptable..Version: 2.2.0

Convenient way to access contentWorks, for the most part, but does a weird thing where it boots me from the app and asks me to log in via mobile web. I have a few memberships built on this platform, but I spend most of my time listening on the road as part of my commute. So, pulling over to log in again is not ideal. It’s mostly convenient, to be sure, and it’s an effective time-management tool for me, but this quirk gets annoying after a while as it takes me out of learning and being actively engaged to a mental space of annoyance..Version: 1.2.1

Disappearing AudioI like the app for the most part. But it’s very frustrating to have to turn my phone off in order to get the audio to reset and start playing again after a period of inactivity. App will be working fine. Then I will stop using and do something else for a while. But when I attempt to play another video, the audio does not work. I’ve tried closing and re-opening using varying lengths of time before re-opening but audio remains off while video plays. Only solution I have found is to reboot phone completely. Huge pain. Otherwise platform works well..Version: 2.3.1

Not great. Better to use websiteGenerally a frustrating & buggy experience. Currently all my memberships are under the same email address but it never automatically adds in a new subscription. It is always tricky to add a nee one & today I can’t even do that as the app crashes after going through the hassle of adding a new email (the same one the app knows), waiting for an email, clicking the email link, going from the website confirmation to the app where I can see it in the list. Click ‘Next’.. crashes. Tried a few times. Im up to date… On the courses I do have, often bits are missing or its glitchy and inconsistent with the main site. Bit disappointing that the course owners pay for a service and this app lets them down. I haven’t got a course myself, but my experience as an end user of memberships hosted on Kajabi has made me question if its as reliable as it should be for the ££.Version: 2.0.8

Difficult to log inIt’s a pity. Great concept, but every time I try to log in it asks me to confirm my email address. Having done that it tells me the link has expired. You end up in a constant loop of trying to reset the app and login. When you can get into it it seems ok. But the constant need to set up the log in from scratch makes it almost worthless..Version: 1.2.1

IPhone sized window on iPad Pro?I signed up and was happy to find that some of the other courses (I have neglected for too long) were also on the app. However, I’m using this on an iPad and I’m getting an iPhone sized window. I use the iPad because I have trouble seeing on the iPhone! I guess I’ll go back to using a computer..Version: 2.3.1

No good!So many bugs! Doesn’t give you a notification tab, doesn’t let you upload properly, sometimes not even at all! Many more....Version: 1.2.1

Sound never works !!!The video will play but not with sound. Tried everything turning off Bluetooth, reset app, looked at settings, reset phone. There is no contact for support in the app..Version: 2.3.1

Playback no longer working in backgroundThe app is no longer working when my screen locks or I am using another app. It worked yesterday, it’s not working today. There is no option I can find to reach out to the developers to raise the issue.Version: 2.3.1

Review for this appI’m not having a good Experience with this app at all. It is constantly cutting out, constantly I have paid for a subscription so I have to use it but so far for me it is a negative experience:( The work with Esther is brilliant I would just prefer to be able to listen without it cutting out. It is NOT due to internet..Version: 1.2.1

Ok but...very annoying to usePlays my course, but navigation is not good. If I’m playing a video and move my phone (not pressing any controls) I’ll often get a search page and there’s no way straight back to my video. In this scenario the audio continues but I can’t see the page I was originally viewing. Have to navigate back to the landing page then to my video and start it again. Really poor UX. Drives me mad. The movement that most reliably triggers the search page is tilting to the left. iPhone 7..Version: 1.2.1

Can’t use multiple email accountsOnce you’re signed in, everything is great. But you can’t be signed in and synced through multiple accounts like it leads you to believe. You have to switch between accounts and re-verify every time, rather than having all of your Kajabi content consolidated. It’s frustrating to say the least, and feels like a waste of time so I usually end up using my computer half the time anyway..Version: 2.1.4

Good, but need an iPad versionI don’t like watching on my phone cause it’s too small and sometimes the audio doesn’t work which is super frustrating..Version: 2.3.1

Lovely interface, frustrating playbackIt’s definitely much easier to use this app than navigate the website. Logging in is much easier, with no errors. And navigating to what I want is easy. However this app does not remember where I left off on a video. I have to figure out where I left off every time I go back to it. Also if I pause the video, then do something else on my phone, when I come back to the app, it opens back to the front page again. Then I have to navigate back to the video I was watching. Also in my class sound files are provided as attachments. But they will not play in the app. I have to use another audio player to listen to these. Or just go to the website. But it would be nice to use the app for everything. Including comments, which I understand are only able to be done on the website. So I don’t really know the purpose of this app if it doesn’t have all those features.I’m probably going back to using the website instead..Version: 2.1.5

Nice to have an app, but features fall shortI really enjoy having an app to access my Kajabi content, but the features available on the app just don’t make the experience easy… I am unsure why the ability to comment directly in the app was removed but having to switch to a browser to do so is extremely inconvenient. There also seems to be some issues with audio content not being playable on the app, even though it works when accessed on a web browser. It would also be nice to be able to save videos to be accessible offline! Really hoping the app experience improves..Version: 2.3.1

Promised updates have not happenedSuch a basic app. Promised updates have not happened . Really needs improved functionality if it is to be useful for users..Version: 1.2.1

Fine on iPhone, but not good at all on iPadThis works fine on an iPhone, but is not good on an iPad. On an iPad Pro it mimics the small screen size of an iPhone and does not look good at all, the videos are tiny and mostly unusable for a workout. On the phone it works well. It desperately needs an update for iPadOS so it works properly..Version: 2.2.0

Not a happy experienceI tried to type in my experience then all of a sudden the review box just went away and I had to start all over again. One star only. Basically Your app wouldn’t accept my vendor selection after verifying my email. It was like it was in zoom mode in even though I restarted my iPad it just wouldn’t accept my vendor selection that was offered. So today I tried it and I was able to make my vendor selection and seems to work well enough but it still won’t go into landscape mode. I have a magic keyboard to use with my 2020 iPad Pro 12.9 running iOS 14.4.4 and your app won’t go in to landscape. I restarted the iPad but to no avail. I suspect it’s just not a feature that you guys have put into your app yet. I hope you do otherwise I will never use your app and will continue to give low ratings. Hate being a jerk about it but this was a very frustrating experience for me. I mean think about it I have a $1400 invested in this and I can’t access my favorite vender in an app in landscape mode? You’re iPhone SE version works pretty good though. I apologize for my grumpiness, have a great day!.Version: 2.0.6

Really glitchy on my iPhone 11 plusIt’s a good app but it freezes and boots me out all the time. So it’s sad to say but I can’t really use it and have to go to my laptop to access the materials..Version: 2.3.1

IPad experience horribleNot sure why you guys have decided to not have a native iPad experience these types of products are way better on a bigger screen. I have been developing iOS for a long time a little auto layout goes a long way..... currently you have the iPhone app running in the centre of an iPad try the simulator. You should also make a AppleTV version..Version: 1.2.1

Phone app is pretty pointless, an iPad version would be betterThe website is fine, and the phone app shows great promise. It’s just watching videos on a tiny screen for learning purposes is fairly redundant. This needs to be adapted or rewritten to playback videos full screen on an iPad. Otherwise it’s totally useless. Someone should have taught the developer that much..Version: 2.1.3

Not so greatIt’s not very intuitive. I notice that I can’t find the kajabi courses I have signed up to, unless I get an invitation from admin. I wish it had a library where you could search for the courses you’ve signed up for and add them..Version: 2.3.1

Worse user experience ever!I have 3 different programs that the coach I bought the program from uses this site. I have forgot my password and there is literally no way for me to reset it. Every time I hit the forgot password, I never received the email. I’ve been trying for a few months now and still can’t get in! The only customer service is for the owner of the site, not a user! It’s horrible, and extremely frustrating for the user! If you are looking to move your course to this site, save your client a bunch of stress and just don’t do. Just don’t!!!.Version: 2.1.2

Ipad experience terribleCan’t use it full screen in either orientation. Will switch back to browser. Disappointing..Version: 2.2.0

Cancel problemI’m unable to cancel my subscription easily, I know it’s a small amount but it means a lot to me because I can’t afford it at the moment but I can’t cancel it because there isn’t a button to cancel..Version: 2.4.1

Disappointed, but the course requires itHard to get into and hard to use. Not intuitive at all. Had to switch emails to get it to work after trying to sign up for over a month using the email I’ve used for 2 events/courses in last year with no trouble. These courses now use Kajabi. I’m finally in and push buttons and there’s nothing: no link to site, no schedule, just one page and logout. Maybe it’s because this class hasn't started yet, but the course has been available for sign up for months. I don’t even know what time it starts unless I go back to the site I signed up with. Waiting to see I can eventually get my other class to load once I switch the email..Version: 1.2.1

Ok but limited optionsI’d love for there to be an easy way to move onto the next segment of a course without having to go back - am I missing something? I looked for preferences for auto play or something but there’s nothing..Version: 2.1.5

Can’t screen mirrorWould love to screen mirror on my Apple TV as I can’t really see the phone screen when I’m following along on the floor. When I try to screen mirror it says “you cannot record this content”. I’m not trying to record anything, I just want it on a bigger screen!.Version: 2.1.5

IPAD PRO COMPATIBILITYHey you guys I LOVE your app so much!! The only thing it’s missing is being compatible with the IPad Pro where we can turn the app Kajabi sideways instead of just having it in regular straight mode and also can you guys pleaseeeeeeee also make Kajabi where we can multitask with other apps like Goodnotes,procreate,notebook, and noteability so we can take notes while on the app, on the Kajabi app I have educational courses that I would like to watch the content an being able to take notes on my IPad also!! Please have this one in mind you will attract more users !! Free game take it you guys!!! 💖.Version: 2.0.6

Needs a speed up functionAwesome that I can see all my content together. However, the app desperately needs a play speed up function to allow video and audio content to be consumed faster..Version: 2.0.1

Air Play Stopped WorkingJust recently when trying to Airplay to my TV I get the message “An Error Occurred Loading This Content.” I have checked all the settings and seems fine. The Air Play feature is working from You Tube so I can only think it’s this app? I am using this app for Dynamic Golfers. Any suggestions? I have logged out and in again..Version: 2.1.2

Teacher’s beware. This app will cost you students.As a student using this application, I find it virtually unusable. This is the second weekend I’ve wanted to access material from a course and have been unable to login. Further this is the 4th such course from 3 additional teachers Ive tried to do through this app. The lack of customer service problem is consistent across All 4 teachers. Two of the other courses I paid for, were not completed because of app issues. From now on, despite how much I want to study with a certain teacher, I will not do so if they are using Kajabi. Customer service is so poor, it’s like throwing your money away..Version: 2.0.8

Please Fix Log In IssuesI took a Masterclass and this company was featured. So far I love all that the company has to offer except that when I tried to log into my account with the app for the first time, it wouldn’t let me move past the blank welcome screen. It asked me to pick some websites and then tap next but there was nothing there to click. Once I tap Next nothing happens..Version: 2.2.0

It’s alrightCan’t speed up the video. Which would be nice if it actually worked.Version: 2.2.0

Not easy to add web sitesNot only does it lose web sites if you shut them you cannot add them again..Version: 2.1.5

Really great but when is the iPad version going to arrive?I’ve been using this app for a while now for different courses, though it’s been of late that I need to use it on a bigger screen. Tried it on the iPad for it to show the same size as my phone. I don’t want to have to keep getting the laptop out to get a better experience. Is this something that is going to be done?.Version: 2.1.6

Mobile unfriendlyI’ve been using Kajabi for over a year with multiple course providers. Using the app made by Kajabi on an iPad is pointless- it does not work in landscape mode (which is the primary design for a tablet) and limits function. Cmon guys... even websites need to be mobile responsive..Version: 1.2.1

Very Un-user friendlyLog in under one email and shows two different sites I have access to courses but one is blank when I click on that providers course. Log in using a different email to have access to courses registered to this address and can’t see original course. Nothing obvious to see how to toggle between email addresses, if that’s what I’m meant to do. Only using two different email accounts as Kajabi couldn’t figure out why a course wasn’t available to see using the original email it was registered to..Version: 2.3.1

No iPad App - usage on iPad is not goodI’m sure this is good on iPhone, it looks nice in terms of ui etc. But considering this is for different types of training courses where using an iPad alongside your work computer is pretty commonplace, the experience is far from good. Naturally it’s not a native iPad app so the ui is the mock phone screen size, but even playing videos - you cannot watch them full screen on the iPad, it’s just a very small portion of the screen. Compare this app to something like Udemy’s functionality and it’s not even close, Kajabi gets absolutely flattened, which is a real shame. I really hope you decide to create an actual iPad version of the app because I don’t know anyone that wants to follow an online course on a small phone screen. Especially in 2022 it seems a pretty big oversight..Version: 2.1.6

Audio/video sync issuesThis app was working great for me on both iPhone and iPad for about a month, but now I’m getting issues with the audio being several seconds out of sync with every video I try to watch. I’m not sure why that started happening all of a sudden, but I don’t have any issues watching the same videos on a wired PC on the same network, so it must be something with the iOS app. Maybe these videos are 4K and the app has to have the device downscale it but it isn’t powerful enough so it is lagging a bit. But the same thing happens on safari...so I dunno..Version: 1.0.2

Where’s the iPad version.It’s an iPhone only app. Install it on an iPad and all you get is an iPhone screen in the middle of the display. Come on, where is the iPad version?.Version: 2.2.0

Not user friendlyI have been using this along with several other systems for my clients. This is so frustrating. It’s extremely hard to do simple tasks like manually add a student to a class, upload a recorded video, set up monthly payments. Everything in the system seems to have a roadblock that hasn’t been worked through for either uploading, accessing the content or payment. I would recommend teachable for those wanting to host classes, that was so easy to use compared to this. For websites and marketing i would sear clear, this is a constant headache. Support is good to chat with online, but they often don’t have answers to problems since the system has a lot of holes in their loops..Version: 2.3.1

Great app but could be betterThe UI is pretty good and intuitive, but the fact that there is no native iPad app makes it impractical. Otherwise, it is an amazing app. I hope the iPad version is in the works. Cheers.Version: 2.2.0

Buggy!!This app looks pretty and has lots of promise, but unfortunately is nearly too bug-ridden to use. Pros: successfully integrates all Kajabi courses my email has purchased and conveniently has them all in one place Cons: 1. Does not sync lesson progress between computer browser and app. Watched a bunch of videos this week on my computer yet the app still marks them all as incomplete / unwatched while on the computer they are accurate. 2. Cannot adjust playback speed of videos. I watch everything at 1.5x minimum, and on here despite changing the speed with the selector, the video always plays at 1.0x regardless of the setting. 3. Bugs with video player. Upon trying to change video playback speed, the on screen video control interface becomes permanently invisible. What’s more when I back out of the lesson page to try to refresh, there is no way to refresh (usually swipe down and release refreshes 99% of apps - don’t expect that here!). Finally, the video continued to play when I backed out of the lesson, and when I re-entered the lesson I was able to click play again and the video / audio was now simultaneously playing twice. Force quit was required several times. Likely won’t launch this app again unless there are major improvements to UX..Version: 2.1.6

Worst everCant get into brand fitness keeps saying no products to view..Version: 2.3.1

Ok could be improved.This app brings my subs together in one place which is fantastic. It seems stable enough but I’ve only just begun using it. My suggested improvements are 1) tuning the app for compatibility with iPads 2) the ability to save for streaming when offline. 3) ability to bring together other subs through 3rd party partnerships. For example, material from other online sources such as BJJ Fanatics..Version: 1.2.1

Still in developmentHandy, but glitchy.. navigation not always easy, depending on the device.. eg. where is the search button? It seems that you are not reading your reviews???.Version: 1.2.1

Some of my memberships are missingThis app wouk be be brilliant but for the fact that not all the websites with which I have courses and that offer it as an option do appear in my library when I open the app. I have looked high and low the train and find a place where I can die the app into these are the websites but there is no way. boo.Version: 2.3.1

FrustratingDoes not go landscape on my iPad and so a waste of time using app as i can hardly see the videos..Version: 1.2.1

So badIt’s pretty useless. I will be half way through a video and the whole thing freezes. I have to delete the app and then reinstall to get it to work. Support is shocking - it doesn’t exist as a User. Do better please Kajabi - fix the bugs.Version: 1.1.0

Terrible AppNo sense using this app until it’s programmed to an Ipad especially when one is trying to see it properly..Version: 2.2.0

Great potential! Still room to grow.So I love the fact that Kajabi has an app for the phone and I really want to like it. But here are a few suggestions. The newest iOS update has broken the app for me. I can no longer reply to any comments from within the app and I’m forced to go to my browser instead which makes the app pointless. Both on the app and in the browser the ability to comment from a phone is extremely limited. The Comment text area is so tiny that it is very challenging to leave a thoughtful engaging comment without going to the computer to compose it. It would be amazing if video reply or audio message reply was included in the Comment area for those of us that are terrible typers (like me. Lol) meanwhile I am experimenting with shooting Loom videos and posting the link in the comments. Beyond that I find the app to be great in terms of being able to find the course contact quickly and easily. If the messaging and commenting improves then it could be a great place for community members to have a conversation. Cheers! Lij Shaw.Version: 2.1.4

Goes in circlesIf you only have one program and login email address maybe it’s okay. I have multiple programs using Kajabi and two email addresses, and I can’t add the second one, the verification process fails, I can’t enter the whole code on my iPhone 12s, and it completely ignores verification on a pc. And there’s no way to reach out for help, thus the poor rating here..Version: 2.1.4

FeedbackThis app is not user friendly. I can’t even find where I can ask questions. There is no home page. Where are Account Settings? The Judy satori site has parallel lines which usually brings up options but it just shoots straight to the Kajabi settings, which is where I am now. I look forward to some direction. Thank you..Version: 2.3.1

Good, but …A useful app, but often you have to keep the app alive to listen to a lesson/episode/ whatever. Playback stops if the app goes to sleep or if you need to do something else that shouldn’t require the audio to stop. Very frustrating!.Version: 1.2.0

Need an iPad version.While it’s nice to have my course in one spot, I would never use my phone to access teaching videos as the screen space is too small. This does not work great on my iPad as I cat watch the videos full screen in landscape view. I likely won’t use this app and will open my courses in a web browser. Disappointed in what could have been a great app to access my content..Version: 1.2.1

App consistently crashesThis is my first time writing a review for an app and I wish I had a better experience. I’m being required to use Kajabi for a four week course that starts on 2/10. I’m using it on an iPhone 11 w/iOS 15.3. It seemed to be working seamlessly and flawlessly through the first 3 out of 5 lessons I’ve been working on today. Those were compiled of reading material and watching videos. However as soon as I scroll to a page that requires any typing or text , the app immediately freezes and crashes. I’ve uninstalled and reinstalled the app a few times. Restarted my phone after reinstalling the app. Deleted the app, restarted my phone, then reinstalled the app. Nothing has worked and I am unable to move on and use the app on my phone. I have yet to try this on my laptop. I sure hope it works or I’m out quite a bit of money for this course that is only using Kajabi..Version: 2.1.4

Smooth with one annoying (and ongoing) defaultApp is overall quite well designed and smooth. However, whenever I finish a video in full screen mode and go back to the regular video page to move onto the next video, the video I just finished RESTARTS and plays again. This is incredibly annoying and I have tried every setting available to prevent this. If they could fix this (or respond letting me know how to stop this from happening in some way I haven’t figured out) I will update my rating/review..Version: 2.3.1

Cant use appI can read all the material on the app, bu I can’t comment or reply to comments on the app, it has to be via the browser so I really don’t like it..Version: 2.3.1

Can’t play videos on ChromecastPlease update so it’s possible to watch videos on chromecast..Version: 2.3.1

I don’t know how to work itIt isn’t clear on how to work the app. Where do I search to find another account? So weird and annoying to be honest.Version: 2.2.0

Improvement neededThis app really needs functionality that saves where a recording was paused. I have to either make note of the point I finish listening (not always possible) or try to find where I last heard. This is a big time waster..Version: 2.4.1

!!!!Attention Devs!!!! Could’ve been betterThere were many times I wanted to write a comment to respond to my mentor but it doesn’t work. There are other times where I tried to navigate the topics pages just so I can make posts but they’re completely irresponsive. The only time I can view these pages for feedback is thru the push notifications (which I shouldn’t have to do by the way). I would post images as proof if app store would let me. At best it occasionally works, at worst it’s completely irresponsive. Any developers who read this seriously I implore you all to get your act together and fix this app. Little problems like these really ruin the experience for your users..Version: 2.0.7

Tiny screenOn my ipad it’s a tiny little screen that is landscape view but doesn’t expand. I can’t see what’s going on unless I’m inches from the screen. The AppleTV doesn’t work… not that I want to be tied to a TV anyway. Too bad..Version: 2.3.1

Airplay cuts off when screen goes blankJust need some work with user experience: 1. Airplay only works if screen is on for some reason -Which is annoying. 2. Can play videos in audio mode when out of app. 3. Can use pip mode to use device while viewing/ listening. All easy fixes so I hope you implement to make this app really great..Version: 1.2.1

ClunkyWorks OK but does not rotate with phone (either 90 or 180 degrees) and this means embedded videos are very small and can only be watched on half th screen in portrait mode when. It also means you cannot charge phone while watching..Version: 1.2.1

Video IssuesI like the layout, but the video function has a serious bug. Every time i pause a video to write a note in another app and come back, it does not save my last timestamp location; it starts from some other random timestamp of the video, leaving me to manually remember & take myself to the place i just left off every time i leave the app for 5 seconds to write a note in another app. It would be great if the timestamp i was last on stayed there so i can easily pick up where i left off. Simple video playing function that is not working properly..Version: 2.1.4

FaultyKajabi worked perfectly until around 3 updates ago & now it’s terrible, it freezes, sound doesn’t work at times, the screen jumps, it’s full of bugs. I don’t understand, every update recently makes the app worse. Please fix this as it’s becoming unusable..Version: 2.1.3

Buggy buggy buggy1. Sound stops working when switching from airplay back to phone. Have to go to a different course if you have one, start a video, stop it, go back to the course you were on and maybe the sound will work. 2. Doesn’t always pickup new subscriptions tied to your same email. Had to uninstall, reinstall, reset passwords to get it to grab new subscription. 3. PIP no longer works, especially when casting. Forget playing a lesson or video while doing a workout or anything else that uses another app simultaneously. 4. Playback speed change doesn’t actually change the playback speed! Really a terrible app for great content providers to use. End user suffers. In the App Store, filter reviews by most recent and you’ll see how poorly the developers have kept up. 90% of web traffic is mobile. If you’re a content provider, please don’t use this service anymore..Version: 2.2.0

App no longer works for videos!As a longtime Kajabi user, with my own Kajabi website, it pains me to rate the App with one star. But I can’t find any other way to report the problem that makes this App unusable now. It was working brilliantly. For a long, long time. Now, all of a sudden, it’s not. I’ve tried resetting, deleting and starting again. Nothing helps. Videos won’t play. And so I have to go back to trying to find all the different passwords for all the courses I have on Kajabi. Including reviewing my own. Please fix this Kajabi!! Thank you..Version: 2.0.9

Practical but could be improvedI love having all my courses in one place and being able to watch them on my phone. But when I pick up on the tablet, the screen does not rotate and the window is not much bigger than on the phone… So great for phones not so much for tablets..Version: 2.1.2

Often cannot see contentsThe idea is great and when it works it’s easy to use. However, I often cannot see or access the content our mentor has uploaded. For instance a single pdf training schedule - when you click on the folder it loads the very top of the document so you can recognise the logo but it dies not completely load and you cannot tap to expand or load. This is often the same with audio files where not enough of the page is loaded to show the link. This appears to be an intermittent but regular problem but is frustrating when you want to check the schedule! I know I am not alone with this as others in our group have the same experience. This unfortunately make a simple, useful app - useless..Version: 2.0.6

The sound doesn’t work on any videoAnd I can’t contact anyone for help because there is no option to.Version: 2.1.6

Cannot play videos on iPhone 12I’ve tried contacting support but it takes you to the main Kajabi site I was so excited to get all my courses in an app, as this will make it so easy to access them BUT videos will not play. I’ve uninstalled and reinstalled but nothing helps. Please can anyone advise and I’ll happily change my star rating 🙏.Version: 2.1.4

CANT COMBINE ACCOUNTSI LOVE the App, BUT although it says you can add another email address to pull in other applications/books/etc that were bought under different emails, it WONT actually recognize them unless you sign out of the one you are in! It acts as though nothing new is there, yet if you sign out and back in under that email the info from that account shows up. There’s no real way of combining that access, which is REALLY annoying!.Version: 2.3.1

What’s happened to the chat box feature??I’ve just downloaded the new app update and it signed me out of everything, deleted my profile and picture and now won’t allow me to click on any links in our chat feed or like/interact with replies...Please fix this! It was working fine before the update Thanks!!.Version: 2.0.7

Was great but now glitchyWhen I first downloaded this app it worked perfectly. Now it doesn’t load my course content all the time and does weird things while I’m using it Eg the video disappears and the screen goes to the search page while the audio for the video continues..Version: 1.2.1

Some functions need improvementWhy is the app always in portrait mode? I am an iPad user, and if I want to use the app, especially while my device is charging, it is awkward if not impossible. Screen should rotate seamlessly. Also, initially when I’ve added courses, I am required to sign out and sign in again, hoping that the new courses would populate my library. I have a new course for months that has not shown up in there even though it is under the same email address as all the others that are showing. There must be a better way! The convenience of mobile access is great and tracking my progress is helpful. For the most part though, I still use the desktop for most of the content in my library..Version: 1.2.1

Useless on iPadThis app, being a popular business course app, is not at all suited for iPad. It doesn’t rotate with the device and is just a zoomed in version of the mobiles dimensions. Quite disappointing. Would encourage the developers to adapt it properly for iPad.Version: 1.2.1

Great but .....I love the layout of this app but there is a glitch where the text is often hidden when you move to a new lessons. This means having to restart the app several times to make the text visible. This is a recent glitch which spoils what is otherwise a great product. Hopefully there will be a fix shortly!.Version: 2.0.6

Basically useless on an IpadThere’s no way to get a full screen image of a recording. Very disappointing..Version: 2.1.6

Really good, but cannot accommodate 2 email addressesI really enjoy the app to get to my trainings (where I can). However, when trying to add a new email address to access other trainings using the same app, the app crashes! This is such a shame, otherwise would have had top marks!.Version: 2.1.2

App stops when put on standbySwitches off when I put on standby in my pocket while running. Also randomly goes into announcements while listening to session..Version: 1.2.1

Apple tvÀ quand une version sur la apple TV ???.Version: 2.2.0

Where is the iPad version?This is unusable on an iPad! Come on! We are in 2022, doing an app that works on both is so easy. Go back to work!.Version: 2.1.5

Great idea, needs customer serviceI’ve been using Kajabi for a few years now and overall it’s terrific. Very handy, especially when listening in the car. Problems occur with multiple emails. I have 3 addresses which I use to sign up for workshops. This app doesn’t allow me to use all of them, but it says it should. Sometimes it kicks out a course and I can’t get it back onto the app. So I have to call the admins of the workshops and they have to figure things out. Takes up a lot of their time, I feel badly about that, and then, not resolved. We are both frustrated. When I add more courses, some come thru and some don’t. Not happy for the last 5 months because I tried to fix it myself and I lost an important class which I use all the time, and only half of another is coming thru now. There is no customer support that I can find, it directs me back to my workshop admins. Please help!.Version: 2.1.5


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