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Transact eAccounts App Complaints & User Negative Comments 2024
Transact eAccounts app received 36 complaints, negative comments and reviews by users. Have you ever had a bad experience using Transact eAccounts? Can you share your negative thoughts about transact eaccounts?
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Transact eAccounts for Negative User Reviews
✓ UselessMy U requires this app to access our building. Since I've been working remotely, I have only needed to go into the building a few times, and each time I've had to restart the App and try repeatedly to get my ID to load. Since I don't have a physical card, this app is my only means of access. With campus reopening, I start work in the office today, and here I am, trapped outside the building because the app continues to be useless..Version: 3.11.0
✓ SignIn with your institution does not workI was attempting to sign in through my university, however the authentication through duo prompt is not even visible on the app, rendering it impossible to sign in. I can’t even use the app..Version: 2022.1.0
✓ Could not add cardThe app seems to log me in fine with the university, but then trying to add the card to my iPhone 12 gives me an error “could not add card” every time. Support at the university seems to be unable to resolve the issue, and no technical support seems available for users of this app. All in all a very big disappointment.Version: 2023.2.0
✓ UNB cash showing wrong amountLove this app, it’s easy to pay for food with. But I’m having an issue where the amount of money that’s displayed in the app on my UNB card is stuck at $75.14 even though I checked that I have around $40 currently. I tried restarting my phone and deleting and re-adding the card but it still won’t change to the correct amount..Version: 3.12.0
✓ Can’t add to wallet!My school sent instructions via email...I followed all instructions but the option “add to wallet” that’s supposed to be at the upper right corner is not present..Version: 3.2.0
✓ No option to “Add to Apple Wallet”Loved getting turned away from the 24 hour library at 3am with a huge deadline on the horizon. Updated, deleted, downloaded, signed in, out, etc. Not even an option to view the card nonetheless add it to my wallet???.Version: 2022.1.0
✓ Setting up my account doesn’t workI’m not sure what’s up here, but the app takes forever to load when setting up my account and then the request times out so I have to start all over again. I need my mobile id card so I hope this is fixed :/.Version: 3.11.0
✓ Was Working! Then Kicked me outI was told by Rowan University that we were switching from one Accounts app to this one. The app was working for me before the semester started. Now that the semester is about to start, it kicked me out the app, and now I can’t find Rowan University in the app anymore..Version: 3.2.0
✓ Needs improvementAny time I need to go back to the main screen I am automatically logged out and promoted to log in again..Version: 2023.3.0
✓ Doesn’t work on everything that a physical student card doesDoesn’t work for printing at the library at JHU. So will have to stick to my normal jcard.Version: 3.12.0
✓ Does not workI’m not sure why but it doesn’t even let me search for a school. It just says can’t connect. I am connected to wifi that works and I tried to redownload it.Version: 3.11.0
✓ App will not let me add to Apple walletWhenever I try to submit my ID photo to add my card to Apple wallet, it tells me “there was a problem getting the customer number” and won’t work when I try to retry. I wish I could add a digital version of my ID to my Apple wallet.Version: 3.8.0
✓ Can’t add my card to the Apple walletThis is cumbersome with too many steps to log in and can’t add my I’d to my Apple wallet - need to sync better with Microsoft Authenticator and Face ID.Version: 3.11.0
✓ More schools?I think this is a great app, quite useful and unlike nothing that’s been done, however, the lack of schools is its biggest problem. I attend the University of Connecticut, and it is frustrating knowing that I do not/cannot have access to enjoy the benefits of this app (unlike some of my friends from other schools). I hope you guys can add more schools on the future because right now it is very limited, and I would like to see this app grow and achieve its full potential..Version: 3.0.1
✓ Why is there a limit?Why is there a 10 dollar limit. I only use this money to print I don’t want ten dollars for printing!.Version: 3.12.0
✓ Doesn’t workI logged in, but I can only add money to the card. Can’t use it to open doors as it’s not added to wallet, and it doesn’t give the option to add.Version: 2023.3.0
✓ Unable to log inEverytime i click on my school in the app it ends up sending me an error message. Need help please.Version: 3.12.0
✓ Slick when it worksMy university uses this app to add our IDs to our phones. The login works the way it should, but after logging in, the main screen had everything grayed out. I tried it several times with no success. Then I spent a half an hour on the phone with my universities tech-support, and they were bamboozled. Then suddenly hours later out of the blue, everything was working again. Our helpdesk said that sometimes the app is simply that slow. But I went through a lot of grief and trying different things before I realized I just needed to wait three hours for it to work..Version: 2023.1.0
✓ No info on how to resolve device limit exceeded issueI had to contact my uni to resolve this. My old phone had died so telling me to login to that phone and removing it from my google pay wasn’t helpful.Version: 2022.2.1
✓ UselessThe app only shows like 5 Universities to choose from and no matter what I try and do it doesn’t seem to show the University that I attend so I cannot even use the app. Very bad!.Version: 2022.2.1
✓ How do I put the money back into my debit card?I accidentally put more than I wanted in mine but I don’t know how to put the money back into my account I don’t see an option or anything like that?.Version: 2023.3.0
✓ Server error?Having trouble selecting my school, and even after I enter my schools name it loads forever and I get met with a system error. Hoping this gets fixed soon or all the students and especially new students at my school are going to be struggling to receive any student benefits..Version: 2022.3.0
✓ Nothing comes upGot the iPhone 15 and it’s so disappointing that I can’t bring my ID up. The menu won’t even load despite me being able to log in! Guess I’m keeping my IPhone SE just for my ID.Version: 2023.3.0
✓ Does not workWhen I tried to add my credential to my Apple Wallet I received an error saying that there was no ID associated with my student number. This is despite receiving confirmation from my school that they have registered my ID and credentials. I have been in contact with my system administrator for days trying to fix this but nothing is working..Version: 3.3.0
✓ Doesn’t add to wallet anymoreMy university uses this and originally I was able to add it to my wallet but when I got a new phone now I can’t add it to either account. I now do not have access to dining halls, my dorm, etc and have to go to university services to try to get this fixed. I would so much rather have a physical card like a drivers license because this chaos has caused unnecessary stress..Version: 2023.3.0
✓ Virtual card added to the wrong part of Apple WalletAll my credit cards and transit cards—worldwide—get added to the top section of Apple Wallet. Except for this app. It puts my Duke card with all my boarding passes and receipts on the lower half of the Apple Wallet. Which makes it scroll off into a sea of receipts. This also means that it is not automatically re-added when my iPhone is reset. Put it at the top where it belongs!.Version: 3.12.0
✓ Constantly FreezesThe app regularly freezes whenever I try and do anything on it. I have to force close the app and restart it any time I want to do something..Version: 3.4.0
✓ The app doesn’t work!!!I downloaded the app and try finding my school but it wouldn’t a page. I deleted the app and added it again same thing. No page loaded..Version: 3.4.0
✓ Cannot login, no supportCannot login, after entering credentials brings me to a blank two factor authentication page. No support on their website found.Version: 3.0.1
✓ Doesn’t workUnable to add ID card. beyond that, unable to add anything to my wallet..Version: 2023.3.0
✓ Inconsistent performance with NFCWhile the iWatch implementation works well, using the iPhone version yields numerous failed reads, and access. Clumsy UI when stick in rain and try to unlock a door. Absolutely guaranteed to not work then. Have not used any of the financial elements, so no comment on screens related to that..Version: 2023.2.2
✓ Stopped FunctioningThe "add to wallet" button doesn't function, and neither does the "continue" button on the guest deposit page. This app used to be great, but is now useless, which is a real bummer. I miss being able to make last second deposits right from the laundry building..Version: 3.4.0
✓ Apple PayDon’t like that it forces u to use Apple Pay.Version: 2023.3.0
✓ It won’t load informationI recently got a new phone, and everything has been easy to transfer but this app. I’ve repeatedly put my information in and it won’t show it in the app. I’ve also redownloaded and signed in many times. Nothing has worked. I need this action card to get into the buildings for my classes, and its a headache continuing to sign in and have no results..Version: 2022.2.1
✓ Won’t add my card detailsI successfully signed in with my university and it shows my student ID number in the card management section but when I try to add to my wallet it says campus ID not found.Version: 2023.2.0
✓ Adding a student ID to my Apple WalletJust upgraded to the iPhone 13 pro and the app will not load the page where I can view my ID. I had no problem logging in through my schools network, I encounter the problem after I’m signed in. The app has been great in the past, but I really need this resolved.Version: 3.12.0
🙂 Transact eAccounts Positive Reviews
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