INTRUST Bank Negative Reviews

INTRUST Bank App Complaints & User Negative Comments 2024

INTRUST Bank app received 26 complaints, negative comments and reviews by users. Have you ever had a bad experience using INTRUST Bank? Can you share your negative thoughts about intrust bank?

INTRUST Bank for Negative User Reviews

✓ Mobile check depositSigned and checked the box for mobile check deposit as instructed. Never could get one check to take. Kept saying I needed to check the mobile deposit box which it was checked. Second check it took. Received notice it was received and approved. Then received email it was declined..Hello_kitty71Version: 2.31.1

✓ Poor functionFunctions horribly. I repeatedly attempted to sign back in after the my changed apps and cannot. At first they were confusing and led me down a maze to enter the info I need, then for about a week when I tried to verify and enter, the app encountered an issue and told me to try later. Once that was resolved and I continued to the next line, it claimed to let me reset my password, but it still doesn’t work. This is the worst app I’ve ever had to deal with on my phone, and it would be quicker to drive to the bank and deposit checks in person at this point.IdkfixthebugVersion: 2.31.1

✓ Checking accThis doesn’t work. I’m unable to pay any of my bills due to the fact that it only shows the vendors name and not the account # for example I have 4 Amex credit cards if I want to pay just one or two there no way telling wich one it is.JmrsiVersion: 2.31.1

✓ 2FACTOR doesn’t work2 factor authentication doesn’t work on iPhone whether you choose text message or Authy app. Always throws an error..Bballmom4lifeVersion: 2.31.1

✓ Do not like the change in formatThe new change in format is difficult to read. It’s easy to mistake which account you are viewing when there are multiple accounts. It is not user friendly at all. It is very tempting to move my main transactions to the other bank I use just to avoid having to maneuver through this app..Nik BCVersion: 2.32.1

✓ More convoluted than the last appNew app is way more confusing than the last one. Also I can’t figure out how to get mine out of dark mode?.Queer1999Version: 2.31.1

✓ Server ErrorsThe new design is really nice, but I have trouble getting accurate account balances and refreshing the app because of an error on the server. I tried signing out on the app, and was unable to sign back in (login info is correct). And I was still unable to sign back in after uninstalling and reinstalling the app. I’m unable to sign in online either, so I’m not sure if this is just an issue with the app or the whole platform, but it is frustrating from the customer standpoint..GroceratorVersion: 2.35.0

✓ Can’t even get logged inWish I could comment on how awesome the new app looks but I can’t even get logged in! Put my info in and it told me they didn’t have my info. Went to enroll and it said I already have an account! When trying to get new password from app, says that something went wrong. Not loving this at all so far.HashetlVersion: 2.31.1

✓ Not as good as old appThe new app is terrible. It had error messages often and won’t show account info, and it’s so hard to deposit checks. Wish they still had the old app. Don’t seem to have any issues with it..Grafx311Version: 2.35.0

✓ Doesn’t work at all for me right nowIt won’t accept my sign in info and when I go to retrieve and set up it requires 2 factor authorization and when doing that it just says oops something went wrong on our end. I got 10 or more emails to prepare for the June 11th change and I was, but as of today June 20th I still can’t get signed in. It is unfortunate..MicahandericaVersion: 2.31.1

✓ Old app was a lot betterMy money fluctuates every time I look at it. Never had that problem with the old version. Can’t keep track of nothing with this app.Toneloc470Version: 2.31.1

✓ Mobile DepositEverything works well except mobile deposit, which I use the most. “Tap to take image” never works, I’m slapping my screen half the time to get it to finally take the image. “Image is unclear, take again with steady hand” ten times in a row (which is inconvenient when taking the image is already hard enough) when the image has zero motion blur. Annoying to deal with. Would be 1 star (or zero if I could) but the rest of the app works great. I just can’t recommend mobile deposit unless you’re a masochist..DMO DavisVersion: 3.5.0

✓ TransferringWon’t let me transfer money from savings to checking because it says I don’t have two accounts. I do have two accounts however and it just tells me to refresh on the app which I do and it doesn’t do anything. It didn’t use to do this because I’ve transferred money before..전정국 네 아내이요Version: 2.48.0

✓ Not so good.AI used to scan checks often rejects due to “check already deposited” when it has not been. If you are paid salary, the same check type and amount each time, they will look identical. If the AI cannot detect different check numbers what good is that?.XDAndyVersion: 2.31.1

✓ Just hate itCould not get logged in for 5 days. Finally accomplished that. Now I have to use a desktop or laptop to enroll in payments?!?!?! What if I don’t have a desktop or laptop??? How do I make payments that are due???.CtpluckerVersion: 2.31.1

✓ Ok but...I wish the transaction notifications had a toggle where you could turn on that will let it indicate where the transaction is from. Instead of just some generic message and the amount..Mattron5000Version: 2.33.0

✓ New system impressionsFor all the touting about how great this new system was going to be and seamless interfaces I give this a minus star. This is not nearly as robust as the old system and lacks user friendly tabs and interfaces. Kind of reminds me of a small little processor system with very limited functionality compared to the old system. I have no confidence in the bill pay feature as it only shows the name of who to pay and says it will be electronic transaction. No where does it give me the details of a payee or an option to edit or verify. The previous system actually mailed out payments to payee. I’m sure I’ll get used to the new balance screen in time but I currently think this is a huge step backward and your customer base will not be happy as some of the feedback on Facebook indicates. Big black eye for INTRUST as I see it..JS03/28/1944Version: 2.31.1

✓ SupportWe need to be more user friendly like bank of American when you can talk 24/7 through your app for any questions like account numbers or something like that..Lilpaul33Version: 2.32.0

✓ Not a fan of the new appWhy do I have to enroll my account(s) for mobile deposits and wait for approval? Once I was approved for mobile deposits, I completed a mobile deposit only to have it rejected because I did not write “for INTRUST Bank” with the endorsement on the back of the check. I wrote “For mobile deposit” and included my account number, and am using the INTRUST Bank app, so why the need for the notation that it’s a deposit for INTRUST Bank? Is this app being run by a third party? Mobile deposits were approved and deposited much more quickly on the old app. And don’t get me started on the multiple text alerts for the same transaction. I finally had to turn that off. The old app sent one text alert per transaction at the time of sale. The new app blows up my phone with individual alerts sent back to back for transactions “processing.” So annoying..Jewels226Version: 2.31.1

✓ Too many problemsHorrible experience so far! Every thing I try, it says something went wrong on their end. Wasted half my day trying to get through to a real person on the phone to make this thing work!.Anon101307Version: 2.31.1

✓ UI is terribleThe new system is not user friendly. Gave myself some time to get used to it and I still hate it. It’s hard to tell which account I’m looking at, or what transactions have cleared, and there’s no running balance. Why do you have to go through steps to enable mobile deposits? This upgrade was not done with customers in mind..WrxriderVersion: 2.34.1

✓ Mobile Deposit Constantly BrokenI’ve been with Intrust for nearly 24 years, and will be closing my accounts and bringing business somewhere else. Since they changed the app, I’ve had nothing but problems with the mobile deposit feature-the one feature I really need to work. They’ve had multiple “security” glitches server-side which customer service didn’t know how to resolve, and security team didn’t know how or why happen. Now I try to make a deposit and the app says I’ve already deposited this check. Again, customer service and payment department have no idea why and just tell me to drive to a bank to make a deposit. I’m done wasting hours on the phone with representatives that don’t know what’s going on or what department can resolve problems..BruxxxusVersion: 2.44.0

✓ Never worksI’ve been trying to use this app for the last two days since they changed everything ! Never works and their phone lines are always busy, waited on hold for over two hours and then they drop the call !.JggkVersion: 2.31.1

✓ Cluttered screenI preferred the old version of the app where I could see all accounts and their balances on a single screen. I don’t like how all transactions from all accounts appear on a single screen now because it makes it easy to misread..RoJo_67Version: 2.37.0

✓ App reviewNot sure how this update is an improvement? I hate that when you open it it shows activity for all accounts all garbled together. What a mess. You have to specifically go into each account and then hit transactions to see account alone and not all intermingled with other accounts. This is definitely not an improvement.Trod1960Version: 2.32.1

✓ Needs lots of workApp runs slow, the text alerts take over 12 hours to come through and show no description of where the money was spent at, and mobile deposits take way too long..SkslsisbansVersion: 2.31.1

INTRUST Bank works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact INTRUST Bank.