- 80.1LEGITIMACY SCORE
- 80.6SAFETY SCORE
- 4+CONTENT RATING
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Starlink App Complaints & User Negative Comments 2024
Starlink app received 82 complaints, negative comments and reviews by users. Have you ever had a bad experience using Starlink? Can you share your negative thoughts about starlink?
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Starlink for Negative User Reviews
✓ You better be an IT person to operateI’ve had this for a year and It’s great when it works but spotty coverage and a very cryptic app make it maddeningly frustrating to operate. I’ve spent countless hours dealing with the app and SL. Tech support is non existent- literally. No phone no email no chat. You must go many layers deep into the website to create a support ticket and then wait days for a response. Every time I try to log into manage my account I receive an invalid credentials and have to reset my PS. Every single time. I spent half a day trying to reactivate my account when I finally realized they increased the rate from $130 to $150. Nothing in the app or online indicates this. No email or text either to remind users to do this. Even after finally updating to the $150 rate still unsuccessful at getting it online. Deleted and reinstalled the app, set the router to factory settings many times with still no luck. Cable is also not robust enough to survive many connections. What a shame they have completely neglected proper support for this product as there is unfortunately nothing like it..Version: 2023.10.0
✓ Not what I expectedThe router they now provide has zero Ethernet ports. Like what…? It’s impossible to connect it to any existing infrastructure without purchasing a $50 adapter. The router also has basically no settings… if you need to do anything beyond naming your network and setting a password you’re out of luck and need to bypass the whole thing. Don’t expect thing to do anything every other router in existence has always been able to do. Be prepared to spend more money on adapters, cables, routers, etc..Version: 2.0.32
✓ Poor customer serviceMy starlink has been damaged for about 2 months. Submitted a ticket. Service has been subpar. You’ll take my money time and time again but won’t look at my ticket? Wild..Version: 2023.18.1
✓ Zero customer supportMy system is down now for days. I have raised issue with customer support. No response apart from an automated response. I have restarted the bt which they haven't disconnected yet. Abysmal support. Makes the whole thing worthless. Looks like I messed up paying for this. I thought bt customer service was bad but at least I could get a call back from some guy in India.Version: 2.0.30
✓ Piece of crapOrdered Starlink from a remote location. It asked if I wanted to se that location for service I said yes. Great, ordered it, it arrived, took it to my location, install went well until I got an error message that I was outside the registered location. And it doesn’t work. Checked where it thought I should be and it’s giving a location fifty kn away and refuses to log my actual location. Bought the portability option for another $30 CDN a month, Now the dish says it has no power. Even though ot does. Worst of all when I click the thumbs down icon in the app to get more support the poorly designed app crashes entirely. No way to actually call Starlink and talk to a human or even a chat-bot. So far I am completely unimpressed..Version: 2022.10.2
✓ SupportStarlink support is absolutely atrocious I decided to subscribe to Starlink with a first generation dish I was on a wait list for many months The system failed after 16 months One year warranty on all dishes and hardware Generation one is no longer available Was told I needed to invest another 800 dollars and purchase generation two There have been many issues with generation two from my investigations I will not be forced to purchase a new generation every two years because of poorly made dishes I have cancelled my subscription Very disappointed is an understatement.Version: 2023.03.0
✓ Absolutely uselessThis version of the app wants you to stand on your roof and move your phone all over until you have covered 100% of the sky. If you can’t find that last 1% it refuses to do anything until you do. So you contort yourself into ridiculous positions trying to figure out where that last 1% is, all the while swearing louder and louder as you try to keep yourself from falling off your roof; until your neighbours seriously consider calling the loonie wagon or maybe even the police as they are worried you might be dangerous..Version: 2023.10.0
✓ A most important missing featureI run starlink with 7 mesh nodes. Currently there is no ability to instruct the nodes as to which other node they should be connecting to. In a perfect world they would see which node has the strongest upstream signal and only connect to that one but I’m constantly getting issues with nodes dropping out and reconnecting to nodes with extremely weak signal strenth (9-11% on a different floor) despite having much closer nodes on the same floor with 80+% signal strength. The problem with this is every time it happens it causes the whole network of nodes to reconfigure which often results in an endless loop of connections and disconnections which forces me to reposition the weaker nodes further away, but this then causes an entirely different set of problems in that area/floor of the network. The one feature this app needs is the ability to instruct each individual mesh node to strictly connect to a node designated by the user and additionally, if need be, which nodes it should not connect to. This single feature would fix 100% of the issues that I and so many other users have experienced due to utilising more than 2-3 mesh nodes on our networks that are positioned at different heights or floors, whether that’s in a shed, basement, attic, garage, etc..Version: 2023.14.0
✓ App Keeps CrashingTrying to check for obstructions and the app keeps crashing. Goes to a black screen or quits completely. Login and other stuff seems to work though.Version: 2022.12.0
✓ E-commerce problemsIt would be a great app if it allowed you to pay for the monthly internet. I cannot change my card, change address details or anything and the payment fails to go through, even though there are funds to pay it. Support is not just bad, it is insane. It takes a week to get a response and as soon as you appear to be getting somewhere, a different agent will come in and respond to the same ticket, confusing the issue and even closing the ticket. I’ve never dealt with such a disorganized rabble before, nor have I had to chase a company for weeks, just trying to find a way to pay them..Version: 2023.15.0
✓ Horrible compassHorrible company nothing but lies!! every year all they keep saying is sorry will send your order next year sorry will send your order next year and been like that for years!! Im sick or their lies!! Each year is oh sorry next year and raising prices all the time while they keep sending the dishes to people that already have high speed Internet! They don’t even do proper research. Ive had a star in my area for years and they still can’t deliver product. After reading reviews the Internet is slow and customer service is non existent in the event that they do answer they are really rude and unhelpful! Yet somehow they keep making new dishes for 3x the price instead of fulfilling order of ppl who ordered years ago! Cancelling my order and I want nothing to do with them also filing a report with the governing bodies to share my experiments! Their licenses should be revoked immediately!.Version: 2022.07.3
✓ StarlinkWe have attempted to contact Starlink to correct a problem that should be very easily resolved if a body had responded!! As far as the system, we were very pleased with it but customer service seems almost non-existent!!.Version: 2022.16.1
✓ Fails to evaluate instructionsInstalled today to check availability in my location. App scans the sky but then hangs at the processing stage or restarts the scanning routine. Seems slightly worrying: if they can’t get a simple location based app to work, how are they meant to run a global satellite constellation service?.Version: 2.0.24
✓ Check for obstructions doesn’t workI would definitely get the Starlink service, if only I could determine the level of obstructions first! App doesn’t work and there is no one to contact for support - disappointing from such a pioneering company.Version: 2.0.11
✓ No supportApp has diagnostic info that is useless. “Troubleshooting” always points to the consumer as the problem when it appears from my research that at least half problems are related to the product. The only way to contact the company is via the app or email but typically no response or some excuse as to why they can’t get to your problem any time soon. If I sound bitter it is because I waited more than a year for the equipment, spent $700 for it then got 6 months of service before it quit working and with the $110 a month service charge I spent $200+ a month for service. If they would spend less time trolling the internet attacking anyone who complains and more time on customer service they might have a good product but for now it is a waste of money..Version: 2023.02.0
✓ Most update rendered the app mostly useless.I use my own router & wifi AP. I’m not using the Starlink wifi. The older version of the app worked fine with this arrangement, I could view all the settings, statistics, speed & obstruction pages. The first time I used the new version of the app, the app wouldn’t connect to my Starlink. After poking around for a bit I found a ‘remote’ option. Selecting that worked and all was normal. The next day I attempted to use the app and it takes me to a page where the only options are: Order Starlink & Setup Starlink. Thought maybe the app needed to be setup again, I tried the Setup Starlink option. Can’t get past the wifi setup page. It’s looking for the Starlink routers wifi to continue setup. My Starlink is working fine and I can use the Starlink web page to see my Starlink usage and speed, etc, just can’t use the app anymore..Version: 2023.06.0
✓ This Starlink app was not workingThis Starlink app was not working.Version: 2.0.11
✓ Will not work at all with 3d party routersWhen the Starlink Router is connected, the app will let you control a few things. Considering it is all in Beta testing, I really didn’t expect full control yet. But if you have and or need to use a third party router, the app thinks the Dishy is not connected and up and running. Horse Hockey. Some people can play with the settings and get it to work with their personal third-party routers, but it should not be necessary to do that at all. The app should see that it’s connected to the StarLink satellite dish and show you all the appropriate information since it’s coming from the dish itself and not the router. So that is a bad Starlink. If and when they ever fix that issue, the app will be rated five stars. Until then I had to give them three, but I was actually looking at two Stars..Version: 1.0.37
✓ Zero customer supportOut of nowhere, my account states it is no longer active even though the monthly payment was just processed a week before. Three days of no response from my support ticket and there is no other way to contact them. Poor customer service. $140+tax per month for absolutely no service..Version: 2022.15.2
✓ We love itMight take some time to arrive after ordering by it. Just got ours after 4 months and we couldn’t be happier with it we live in the bush and no problems what’s so ever done.Version: 2.0.26
✓ Not at all worth the hypeFalls very short of the goal it has. It constantly crashes and cuts out even though I have it in the best possible spot for connection. I’m the only one that uses it too. The weather is not bad either. I hope it continues to improve because in its current state very disappointing. After 2+ months of use I can say firmly not worth the money if you have any other providers. It’s high starting price and inconsistent coverage makes it almost unbearable. Really struggles to make up for that $600+ starting fee..Version: 1.0.37
✓ Ios version InadequateI had to delete the app...far too basic error prone....interfered with wifi technology around me. I struggled to be able to leave the app! If this is the level of technology to expect...i may cancel the starlink for now and wait for improvement..Version: 1.0.28
✓ NEED DIRECTIONAL STOWRV/Tractor Trailer/Mobile uses need a directional stow option!!!! Dishy mounted on mobile vehicles in a specific orientation cannot stow properly after each location change. I spent all day coming up with a creative “pole mount” for my truck (tractor trailer). I utilized a ratcheted load bar that truckers use to secure loads. These are already stored in a rack attached to the back of the cab. After meticulous measurements I was able to create a mount whereby I can crank Dishy up above my truck height, then back down below before driving. Dishy was mounted on the load bar pole parallel with the back of the truck cab that left 4 inches space from touching. Everything was perfect until Dishy first whirled around to locate satellites. Everything still great. Until later when I hit stow and lazy Dishy just tilted down in the new orientation. Now I can’t crank down my mount because the side of Dishy hits the truck. And since the load bar pole has a racket handle sticking out it can’t be rotated. Please, please, please add a directional stow option to spin Dishy first to a specific location before stow for RV/Truck mounts that need to stow in original orientation! Especially for the fact that we constantly change locations!!! This is going to be a PITA everyday because truckers move everyday!! Please add this to the app and you’ll get 6 stars!!!!.Version: 2022.10.2
✓ Can’t wait for my dish!So only 3 stars for now as I wait for my dish to arrive. All the pictures of the dish show it pointing to the sky, so that’s how I thought you had to do the obstruction scan. A bit more clarity around what angle to hold your phone. Also, how can you stand still and do a 360 degree scan, a bit more clarity here also. Maybe stand in one spot and do a slow “pirouette”? Once I get my dish setup and I can use the app fully, I’ll revisit my review..Version: 2.0.11
✓ Good app, but…The app itself is very nice and works well, having lots of good features, like speed test and statistics. However, the internet service itself (at least at northern latitudes), has been very inconsistent thus far. Hopefully it gets better when more satellites are launched, but at this point I cannot recommend Starlink..Version: 2023.11.0
✓ Beware of StarlinkYou finally get your Dishy after waiting 6 months, you pull it out of the box and plug it all in. You see the dish start to move, it’s amazing, the app onboarding is buttery smooth and within 10 minutes you have fast internet. That’s how Starlink used to be prior to Dec 2022. I began to have issues with my service, many outages, constant speed drops (slower than dial-up at times). Reached out to Starlink support mid-Dec I didn’t get any response by Jan 10th so I filed a report with the FCC two weeks later they responded to my support ticket, they decide they don’t know what the issue is and send new equipment, another 2 weeks go by, issue still persists and I’ve been unable to reliably contact their support since (end of Feb). If it works, it works great, if it doesn’t you’re in a word of pain trying to get through to support, which they don’t offer any kind of phone support so you play a game of cat and mouse using their support chat within Starlink, which again can take minimum weeks once they respond to you. That is even if the app will let you send a message, feels about 20% of all support messages that I send either go unsent or disappear after saying they’ve been sent. Watch out for Starlink, I believe they’ve over promised their capacity of the network and are overselling regions, hiking service prices, and generally running a consumer unfriendly company..Version: 2023.07.0
✓ Hello? No supportI am a person with a disability and I need to communicate with someone regarding specific issues to my situation. I am trying to get star link but I cannot get to talk to anyone at the company to make this work for me. Nothing and support offers you a way to speak to anyone. I’m downloading the app as we speak hoping that that will have something in there. there’s no way to ask a question unique to anyone’s situation. I can understand they don’t want to have heaps of staff for run-of-the-mill questions but there’s always gonna be questions that won’t be handled by an FAQ. it doesn’t seem like a good sign to me that there’s no avenue for potential customers to ask questions. it sounds like a terrific service and exactly what I need but unless I can get my questions answered I can’t consider it.Version: 2022.16.1
✓ Service keeps dropping out.The service often drops out for a fair while and signal is always dropping out for short periods. The internet is always dropping out and I live in an area well covered by Starlink satellites. It’s so frustrating when you are trying to look at emails, YouTube, Facebook and searching the internet and it’s always dropping out. I’m going to get NBN broadband on to replace Starlink. I think some of those nice revues are suspect..Version: 2022.15.2
✓ Worst purchase I ever madeAt first, I thought it was great but the further we go, the system is still in trouble, no internet, cuts often. In short, the purchase is not worth the service they offer because it’s quite difficult to reach technical support. Very disapointed..Version: 2023.16.0
✓ Cr@p AppWhen we scan for instructions, the screen goes white.. and nothing else. Like others have said, if they can’t get a simple GPS app to work, I’m slightly worried about everything else..Version: 2022.06.0
✓ I don’t know why you would allow thisIf this nonsense doesn’t stop I will be taking my internet service’s back to Telstra because I am entitled to use internet security and vpns for my phone and my internet connection and I’m not going to bê dictated to by anyone that I can’t use subscriptions that I legitimately and paid for and I couldn’t careless if I have much slower internet speeds because this is nothing but fraudulent activity telling people to disconnect their paid for subscriptions go and live in communist china if you where ever else as far as I’m concerned why are apple and google and right across this entire internet and advertising and bankers telling us to purchase internet security and then this service is telling us to disconnect our paid for security and vpn so what it’s perfectly fine for apple and google and who ever else just to take our money and I totally refuse to have anyone telling me what I can’t use security or vpn in a internet with so many con artists and cyber criminals and destroying my devices just so you can all get wealthy So what only governments and corporations and businesses are all entitled to use security so no one can perv on all of these information and normal people are told to disconnect our paid for subscription and security I didn’t pay for any known subscription for you or anyone else to tell me or anyone else to true off or paid for security services and I will not be told or tolerated anyone telling me that I can’t use a vpn or security services someone refused our money that we paid for our security services then So we have our Australian federal government and others saying that they care about internet safety and yet useless you are a very well paid person from the government or others you couldn’t even actually afford to pay for business class services so you can protect your safety and all of these tech companies are just taking advantage and taking peoples money for the purchase of apps and security products I think we are all being scammed What sort of con artist scam you’re website states that users are allowed to use internet security and vpn services and my connection is being disconnected and my speed are very very bad I’m not going to tolerate being told that I can’t use services that I have rightfully paid for and I’m a registered subscriber I would also appreciate if users had an option to make fortnightly payments on their account so that we aren’t being hit up with one larger payment I want to know why you’re website states that you are allowed to use a VPN and yet when I turned on my actual VPN this app told me to disconnect it I’m a paying subscribers for these this vpn subscription and I’m not going to be told that I can’t use a product that I have rightfully purchased and paid for and especially in this age of scammers and con artists cyber criminals that is why I chose to purchase these products The first known rule of thumb with known passwords is that you shouldn’t use the same exact password for multiple different configurations in reference to networks this isn’t a good rule of thumb whatsoever and I can’t believe that this day and age that you’re gateway don’t use end to end encryption methods.Version: 2023.19.0
✓ Lousy, lousy, double lousy starlink app and supportMaybe Elon Musk is brilliant and maybe not. But the starlink app is some of the worst software ever perpetrated. Cryptic non-standard interface. It looks like and undergraduate coding project. Perhaps it was written in Pascal or Basic. I am attempting to add a mesh router. Online instructions say to do this in settings. Unfortunately, my starlink app seems to lack this ability. There is no bypass radio button in Settings. If I log onto Starlink on the web, it shows the grayed interface to choose by pass mode and says I have to do this in the app. Of course, this s cruel joke by some Muskolite pothead programmers who just needed a good laugh. My starlink was downloaded in May 2022 from the Apple Store, so it should be up to date. Maybe an ild version? So I tried to delete the app to reinstall. The icon disappears but the app is still there. I cannot reinstall it. WHAT A JOKE app. I guess they aren’t raking in enough cash to write functional software or provide ANY support. YOU ARE ON YOUR OWN. By the way, this is FACTUAL free speech, Elon..Version: 2.0.30
✓ IPhone 13 Pro MaxI can’t get this to work for the life of me. Crashes every time I try to look for obstructions.Version: 2022.12.0
✓ Owned by the Worng Kind of PersonI will never use this App mostly because I fundamentally disagree with the owner on everything I can think of but especially free speech which the owner no longer honours..Version: 2022.15.2
✓ Horrible experience. Poor internet and no customer serviceWe have had starlink for 6 weeks and it is a complete scam! The mesh router has no range so they recommended getting a second one, at an additional cost of course. Over 6 weeks we have had 3 outages. The second mesh router does not stay connected to the network. The phone and tv say they are connected to starlink but have no internet connectivity. We have just as much buffering as with AT&T. Most shows will not stream in hd and everything buffers. There is no customer support on weekends it appears. All support is done by email. The scam is that you have to buy everything upfront and they do not give refunds after 30 days. So they sell faulty equipment which you have to keep and pause you trying to cancel before 30 days so they can keep your money..Version: 2022.09.5
✓ Terrible Tech SupportMy WIFI has been out for hours. No telephone tech support and no reply to my emails. Paying for service I now do not have!!! I’ve only had the service about 6 months. As an update, I didn’t have service for WEEKS. Didn’t get an answer from Support for WEEKS. I needed a new dish, which they sent without charge, but because I’d had mine installed on top of my roof, it cost $200 to have it changed out and reinstalled. Their response to my complaints was a snarky canned answer. Starlink Support makes Comcast look good! I am very sorry I went with this service. It’s expensive to buy the dish, expensive for the monthly service, which would be OK if Support was good, but as it’s not, that was the icing on the cake. No, I don’t recommend them and I’m now stuck for awhile since I’ve invested so much. I would give them ZERO stars if possible..Version: 2023.06.0
✓ Disconnected RandomlyI have been using starlink for 3 months now, haven’t had any issues until now. Yesterday I was using the Wi-Fi normally and then out of the blue, disconnected. Tried all Troubleshooting options, cable check, plugged in from both ends perfectly and still says it needs to be plugged in. When the product is working it’s fantastic with great speeds, when you are experiencing a problem, their support team are non existent. Considering the costs, support definitely needs to be improved. Also paying £500 for the equipment to then few months later it’s not working is very disappointing. Seems to be thousands of people with this issue. Hopefully it can be resolved soon..Version: 2022.16.1
✓ Absolutely a joke of a providerThis company will take upwards of $1,000 from you, their equipment faults out and they’ll request additional money from you to send you replacement parts to replace defective equipment but not before you wait WEEKS for a message telling you that sucks pay us another 320$ and maybe it’ll work the third time? Probably going to call my lawyer next..Version: 2022.06.0
✓ It was goodApp works fine, dish is easy enough to set up and I love the mobility of Starlink. But over the last 2 years I’ve seen a steady decline in speed and availability. I have enough connection to keep working. But the 30 second to 5 min outages for network issues gets very old when they’re frequent. I went from an issue once every month or 2 to weekly disconnects. Cons: data cap, raising my rate for living in a congested area (rural Montana is congested…?), dropping speeds, and no ability to use my own equipment!!! I made a jumper so I didn’t have to fish the Ethernet from the dish to my router through my house whenever I wanted to pick up and go. As soon as I connected it, my speeds got throttled and the app was saying the cord was damaged. Once I skipped the jumper, I was good to go (the pin test on my jumper passed, so it wasn’t an issue with my jumper). Pros: internet anywhere with a clear sky and an outlet..Version: 2023.09.0
✓ Love Starlink, the app is still glitchy.Speed test in the app is still flaky on my IPad Air. Wifi speed never goes over.5Mbps even though it should read over 180 Mbps. No way to report it to Starlink that I can find..Version: 2022.09.5
✓ ExpensiveYeah Space X might want to do some competitor reviews of pricing - putting the $709 equipment charge aside the monthly fee is over double that of other providers of fast broadband..Version: 1.0.28
✓ Sleep ModeCan’t disable sleep mode once dish is sleeping, the setting vanishes. Tried factory reset, stow/unstow, reboot. Nothing works, the app has a notification saying Starlink is sleeping… tapping on it takes you to a settings screen missing the actual sleep setting. Frustrating for the small number of times I have scheduled meetings at 5am and my Starlink cant be used..Version: 2023.10.0
✓ Only fairCustomer service is still very hard to contact and slow to respond. It would be nice to be able to either disconnect devices from your wifi or limit data of devices. Just as an overall app it can be unfriendly for most users. Starlink could do a better job tbh just seems a bit like you’d see on a shelf at dollar general.Version: 2023.15.0
✓ App not scanning sky and reporting obstructionsIm unable to see all the green dots any more. I install starlink for customers and use the app when looking for the best location. The first time I used the app all the little green dots appeared and help me scanning the sky. Every time I try to use now they don’t appear and doesn’t scan and give me the report. I’ve deleted app and re installed multiple times.same issues. Any ideas please.Version: 2.0.25
✓ Account creation issueTrying to create account Apple Pay accounts rejected No way to contact anyone for assistance.Version: 2022.14.1
✓ Sucks. Shows the wrong dishMy dish is round, not square. Don’t have room to add an asset for both versions. Sad..Version: 2023.06.0
✓ HelpI have been trying for a week to register a support ticket with Starlink. The website forces me to the app. The app isn’t showing the submit or send button/trigger in the support form. I am using IOS. Fix the app because if we can’t communicate with Starlink to manage/fix the service delivery, the service is unusable to us..Version: 2023.14.0
✓ ServiceNeeds much faster support or a phone line. Internet being down for serval days without hearing back is rough..Version: 2022.16.1
✓ Poor supportWhile the app is fine the support is quite poor. When latest update crashed my Starlink, I raised a ticket. On the fourth day now, still no response..Version: 2023.10.0
✓ Brutal, don’t waste your moneyI bought it based on the app saying my location was good. In reality it’s been nothing short of brutal, literally 100 or more outages a day. Tried getting support but it’s not happening, literally ZERO support. Do not waste your money on this. Who knows how long it will take to get my money back, it won’t be easy I’m sure..Version: 2023.11.0
✓ Doesn’t reflect website data properlyDoesn’t reflect website data properly , also spinning wheel saying something’s downloading yet never completes .. Clearly needs work , even tried deleting and reinstalling no luck.Version: 2023.11.0
✓ If you have any other option avoid starlinkStarlink has the worst customer service of any company o have ever dealt with. I have been without internet for over a week and in that time frame i have sent about 10 support tickets and gotten two responses from the company. They have no plan to fix my internet and the only way to reach out is via email. The response you get is a generic form where some lackey has clicked a few boxes they feel relevant to your complaint. You’re totally at the mercy of the company and I wish i hadn’t invested in the hardware. If there is any other provider with remotely good service avoid starlink it’s a scam and a waste of time and money and they will leave you out to dry with no internet. All they care about is money. It’s been 72 hours since I’ve had a response from them and then they send me the aoutonated payment reminder that another 160 CAD WILL be billed to me in a weeks time. An absolute joke of a company..Version: 2022.07.4
✓ 4 days no internet — no customers supportFirstly the user experience is terrible when it comes to finding customer support; it’s like they don’t—want—you—to—find—it, you have to press the tiny thumbs down button at the very bottom after going through 3-4 actions before that. The internet dropped out suddenly and after 4 days of waiting, the only response I’ve had was an automated generic message, there is no way to speak to a real person or call them, pretty rich considering the price point of this internet service and equipment is 4-5 times more expensive than other internet providers. On a positive note, when the internet is working, the download speed is really good. Unfortunately it’s not so good that you forget about the lack of customer service — and; internet speed is only a positive if you actually have an internet connection..Version: 2023.10.0
✓ No help from SupportI have been trying to contact support. There is no phone number to call. You are supposed to be able to file a ticket with support on the App. You only get an error message that something went wrong from my end. I have tried using the App and going online. I get the same error message. I loved the service when I got it in June but have not had any service since September and have had no way to contact Support. I ordered a new cable and that hasn’t showed up. I’m hoping that by writing this review it will get someone’s attention..Version: 2022.14.4
✓ Wifi configuration?Where is it on the app? it’s not in settings. I want a password set 😤.Version: 2023.11.0
✓ App works great but Starlink has issuesI’ve had Starlink for about a year. It worked as advertised until recently, with limited exceptions. Now, my connection is frequently dropped and any use that doesn’t have some buffering gets disconnected. This makes virtual meetings and the use of some real-time apps impossible as I get dropped every few minutes. I have no obstructions above or around my receiver and everything seems fine on my end. Reached out to customer service, after a few days they responded saying the diagnostics checked out and they were closing the ticket... a quick search online reveals that this exact issue appears to be a recent phenomenon that is plaguing Starlink’s coverage areas. I’d avoid Starlink until they have a more reliable product..Version: 2022.02.0
✓ Third party router apps are much betterQuite disappointed given the groundbreaker in technology SpaceX is. The “Network” page of the app is my largest complaint. You cannot name devices connected, and have no ability to block a device. You have no control of your network with this app, nor can you know what devices are connected..Version: 2.0.30
✓ Manual Firmware Pull / PushSigned up for the beta last year, got V2 dish in March. Stored until cottage season. Just setup the dish late in the afternoon today and thought to myself… in IT we can pull / push firmware on almost anytime we want (but don’t for obvious reasons). For $750 CDN and then another $170 a month one would think an ask to have this ability isn’t too much a stretch. Now I have to wait for Starlink to update a firmware from February 2022. Here’s to 3am or potentially days without service..Version: 2022.02.0
✓ Needs addressing system fixed.This probably isn’t fair because I just ordered the system but the addressing system is not right. It uses preselected service addresses and doesn’t allow corrections. The default shipping address allows for the correct address but you have to tell the system that you know it is correct. So my service address ends up being in a totally different county at a post office that doesn’t service my area. Hopefully that isn’t where the bill goes, I’ll never get it. Anyhow there’s no way to correct the service address in the system that I’ve found. This really does need looked into. Thanks. I’m sure I’ll give a better review once the equipment arrives. I’m very impatient. LOL....Version: 1.0.27
✓ Unable to load account informationReally disappointing app. No way to contact support, no way to get email address, no phone number to call, and literally you are on your own setting up the dish, and hoping it works. If you do not have networking experience you will only have wifi from one device and not be able to have multiple access points unless you feel comfortable setting up the router with the Ethernet. Currently i have two dishes, and one is miserably slow service, and now i can’t even use the app to login since the app for a month now says “unable to load account information” No way to contact support, even in the app, or by email. No way to troubleshoot my system. Sorry Mr. Musk. This is deliberate extremely poor customer service..Version: 2023.11.0
✓ Good App but crashesI recently have had issue getting the dish to get power. When clicking the “Starlink Disconnected” button, it provides some things to check. At the bottom, it asks if those things solved the issue. Click the thumbs down, a field to type a message for Support comes up and then immediately crashes. Every time. Other than that, app functionality appears smooth and well built..Version: 2.0.25
✓ Unable to load account informationThe app has an issue. When I click the person icon I get an error saying “Unable to load account information. Please try again in a few minutes.” It’s been a week. No amount of uninstalling and reinstalling, router rebooting, browser cache clearing fixes it. Without being able to login some settings are unavailable..Version: 2023.11.0
✓ I can’t even stay online for 10 minutesI can’t even have 10 minutes to be online without network issues and obstruction.Version: 2023.11.0
✓ App loading sideways on ipadI have no comment or complaint to make about starlink service itself but the app loads sideways on my screen. I tried all the usual tricks to re-orient the app on- screen to no avail. This is annoying because I have a keyboard attached and holding the whole thing on its side is awkward. Especially while on the roof trying to check for obstructions..Version: 2.0.18
✓ Trying to contact Starlink support, having trouble signing into appHaven’t been able to sign into the app and it seems the only way to contact support regarding any issues or problems is by signing in first. Username and password is entered on sign in page, tap sign in and it loops back to the sign in page again. Tried reinstalling the app - same issue. Please fix or provide a link for customer service. Thanks.Version: 2022.01.0
✓ UkrainianDear Starlink’s team, I’m writing to you to ask add the Ukrainian language to the app and website. There are many Starlinks in Ukraine and we want to use Ukrainian language when using this device. Thank.Version: 2022.14.4
✓ Suggestions for better user experienceApp does its job adequately. But could use a few tweaks to improve user experience & ergonomics 1) promote “stow” feature from where it currently resides. Believe should be displayed as a “page 1” feature. Not buried 3 pages deep in three “settings” page. 2) ability for account holder to close/shut-down specific devices in the Network list Overall that app does what’s it’s supposed to do. But further effort to clean-up & streamline the app interface would be appreciated. (My feeling is this app comes across as a “pre-build” release rather than a full-fledged release. Sort of a “good enough” effort by the developers..Version: 2023.11.0
✓ Way over pricedNot worth it way over priced and not that good of internet ..Version: 2023.03.0
✓ Stuck “processing”I have a dish on the way but this app is entirely useless for checking obstructions. It never gets past “processing”, no matter how long I give it..Version: 2.0.25
✓ Excellent except adding mesh nodes.The app works well, but some standard routing features are not built in, but for most people this is ok. My only issue with the app has been adding additional mesh nodes. There is a popup that says a new unit wants to join the network. When I tap it, nothing happens. Still trying to figure it out. I sopped the only other negligible issue is that you can and get zero obstruction, but later in use it shows obstructed when nothing has changed. Slightly annoying..Version: 2022.14.1
✓ Obstruction checkWanted to order Starlink but wasn’t sure if I had a clear sky as we have to have the dish close to the house and we have very large trees behind it that block the sky to the north. Website says download app and check yet it goes 100% processing and no further. So now it’s a case of do I just order it blind at £500 upfront and £90 a month. App needs fixing!.Version: 2.0.5
✓ Updates for speed testsYou guys put out an update for speed test but yet it says unavailable what’s the use..Version: 2022.9.2
✓ Can’t access remotelyApp very glitchy and I can not access remotely to view data usage or anything else. Not real handy when dish is located at seasonal residence.Version: 2022.13.2
✓ App Needs Some WorkI love our starlink internet. It’s faster and even cheaper than our old internet. I believe it was completely worth the switch. However, I’m really frustrated with the way to pay. My boyfriend and I both pay the internet, but you can only save one payment method. It’s frustrating because I have to send him apple pay on the months it’s my turn to pay, or erase his info and put mine in there… every time. In addition, you have to go online to pay, you can’t use the app- from what I see. I think it would be simpler if costumers could pay in app and add more than a single card to their account..Version: 2.0.30
✓ Intermittent AccessService was good for about a month and now the internet is intermittent. Very difficult to stream or have a video conference. Occasionally you go without internet for hours and have to unplug everything to reset and hope it starts working again. Customer service is terrible. Why pay $140 CAD a month for such terrible service. I only hope it gets better..Version: 1.0.37
✓ No Starlink?If you have no Starlink then you have to place an order before you can find out whether service is available at your location. same think with a browser. Why?.Version: 2.0.21
✓ Low quality hardware and service4 months offline. Support takes 2-3 weeks between answering emails. The rectangular dish, the router and the cable are of the lowest quality. On average the dish will last less than a year, if you bend the proprietary cable just a bit is gone. The router is so cheaply made it doesn’t even have a reset button or a GUI to change the IP. But it comes a nice plastic shell to make you feel better. As far as service goes, a POTS DSL is much better and more reliable. Starlink is an experimental product, and you’ll be paying to take part of the beta. Not worth your frustration..Version: 2022.16.1
✓ No StarlinkWe ordered Starlink last March of 2021 and still have yet to receive the hardware. It’s frustrating from the fact some friends, that live close by, received Starlink after a few weeks of ordering from the same time we did. The lack of good service in our area made it crucial to invest our money into a “reliable source” because we thought Elon Musk would get things rolling into providing fast internet to everyone. I understand patience is key, but do not spread false information to when we are supposed to receive the hardware if it’s not accurate..Version: 2022.07.3
✓ Terrible appThe app sucks seems like more times then none it’s always glitching . Can’t access account half the time and now sleep mode is not showing up to allow me to shut it off like it don’t exist . This app really needs some improvements for the price we pay for this service, another thing would be nice when I can actually access the sleep mode would be if it had an option of choosing days of the week atm it’s very mediocre.Version: 2023.11.0
✓ Bug is draining my batterySomething strange happens after scanning the sky because my phone gets very hot and iOS tells me Starlink is using all my battery.Version: 2022.06.0
✓ Slowed speedsService has slowed and also loading app since up date.Version: 2022.01.0
✓ App doesn’t match they amazing internetApp is missing basic controls. You cannot hide SSID. You cannot name devices… which makes it very difficult to track who’s in the network. You cannot block devices from connecting. I’d rate Starlink itself 5 Star. It’s been incredible having fast, uninterrupted internet. Thank you for creating the constellation..Version: 2.0.30
🙂 Starlink Positive Reviews
Starlink works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Starlink.
⛔ Starlink Problems
