Cerebral - Mental Health Negative Reviews

Cerebral - Mental Health App Complaints & User Negative Comments 2024

Cerebral - Mental Health app received 47 complaints, negative comments and reviews by users. Have you ever had a bad experience using Cerebral - Mental Health? Can you share your negative thoughts about cerebral - mental health?

Cerebral - Mental Health for Negative User Reviews

✓ No appointments available, waist of money.Once you purchased the subscription you take a test and then go to the appointment screen however there were no appointments available. I had to contact support and we went back and forth. I explained the problem and they would send me a generic article on how to reschedule. I had to explain that the problem was a lack of available appointments 3 times before they actually helped me. Then once I had my first appointment it was the day before my subscription was set to renew. The first month was basically waisted because they had no available appointments. The next month was even worse, I tried making an appointment right after my first appointment was over but the whole month had already been blocked out. I had to contact support again and again they sent me the same generic article about rescheduling appointments. I was so frustrated I just stopped replying. In all honesty this app feels like a scam. In their terms of services they state that there are no refunds even if the services is not used do to lack of appointments. Which means they KNOW that they don’t have the workers needed to run the app correctly. They shouldn’t take on more clients if they can’t offer us the service they’re advertising!.I_RonnicVersion: 3.7.10

✓ Just for in between doctorsSo i started cerebral for actual help with medications. My primary doctor was managing them all, and bless her heart she tried. She would just add more medications each time I addressed a new issue. At one point I was on 7. 6 mental health related. So I joined cerebral for management of medications. They did help me decrease medications. The support staff responds promptly. But for the price of the service plus the price of all the medications it is expensive for the service I'm getting. I see a doctor MAYBE once a month if I'm lucky and they’ve changed doctors on me too. With changing doctors came changing medications. I haven’t felt regulated at all since being on this service and am searching for a physical psychiatrist. I want someone who listens to what I have to say and can properly diagnose and prescribe based on history. Unfortunately my doctors on cerebral doesn’t really listen to me or ask any questions. And when I say the medications feel like they aren’t working, they just brush it off. Cerebral could do better and do regular check ins with clients on how they’re liking the service. I was also double billed once for medications and they fixed that issue by delaying my next delivery. They did this quickly so that was nice..Linds1444Version: 3.6.1

✓ I should have listened to the negative reviews this timeMy appointment with the prescriber occurred about an hour after my scheduled appointment time which was an inconvenience because I had already adjusted my schedule. I do have to say the prescriber was so nice and knowledgeable, but the negative experience with them was probably just a product of the inconsistent service with this company. The medication wasn’t entered, so I tried to reach out to support through the app to inquire. After no response in the app, I called the contact number for support only to be prompted by recordings to seek assistance through the app. I’m given the vibe that representatives shouldn’t be bothered by phone. I felt completely lost in the process, and the portal is void of clearly set expectations for new patients. Only at the time of sending my cancellation email did I receive a response through the app and a voicemail. This made me think back to all of the negative reviews I read about people having lapses in therapy or medication due to a buggy system and poor communication. And by the way, cancellation is a process in and of itself. You can’t even remove your own card information from the portal. It truly felt like a I was number/sale rather than someone seeking genuine services and treatment. I didn’t even bother asking for my $30 refund (discounted first month). Just keep the money at this point. This was not a good experience for someone in need of solid mental health services..2cent-sVersion: 3.7.25

✓ Horrible Customer Service and Zero AccountabilityThe app listed an incorrect time zone for my appointments and when I showed up at the time listed, my provider did not. When I reached out the customer service representative relayed that my appointment was not at the time shown in the app but actually in a different time zone (which was also not the one I am in) and made it seem that I should have known this mistake when scheduling. I was then marked as having missed my appointment instead of it showing that my provider did not show up. I ultimately chose to cancel because the response I received was so frustrating and was told on the phone that I would be eligible for a refund due to the misunderstanding and the fact that I was unable to use the services because the app was giving me incorrect information. The agent on the phone was the only kind person I’ve spoken to at this company and she directed me to the online cancellation form. Then the customer service agent processing my request denied a refund saying that I was ineligible because my billing date had passed and I had missed my appointment. I explained in detail the issue I had and was again told it was my fault for missing the appointment. I have received nothing but additional stress from this app and they have taken zero accountability for the failings of their scheduling system. I would rate it 0 stars if I could. I would never recommend this app..AB396Version: 3.5.1

✓ Charged After CancellationI feel I got what I needed from the service and decided to move on to something different. I was on the $85 monthly plan. It was difficult to schedule counseling sessions - sometimes the next available appointment was months out. When canceling, you must email cerebral. I received confirmation, but continued to get notifications about scheduling appointments. I followed up with an email to again confirm that my subscription was canceled. I was informed I would no longer receive notifications and my policy was indeed canceled. The following month I see a charge for $85. My account says deactivated and I even deleted my payment information, so I’m very confused why I’m still being charged. I’ve replied to the emails and I’m currently in a back and forth phone call situation with a lovely customer service rep who doesn’t seem to have the support she needs. She’s told me a refund is on the way, but that there may have been a glitch where several former members were continuing to be charged. She seems to be trying to get to the bottom of it, but the emails she’s sending me are not coming through. I hope they figure this out and I hope I actually get my refund. Will update if necessary..CapuchinmonkeyVersion: 3.7.16

✓ Zero stars if I could. Ripped me off.I paid for the service. I checked everything throughout the process to ensure I’d be able to receive care/prescriptions in my state (PA). I received multiple errors telling me my intake was incomplete because when I went to schedule with a provider, it would opt me back to the login. After a long hold because no one responded via email in a timely manner, I finally got someone who told me it’s not working because I can’t receive care in my area. I told them I checked and the lists of states that don’t allow care/prescriptions online did not include my state. I was told it wasn’t for ADHD, it was for bipolar. They cancelled my subscription but won’t refund me for a service I couldn’t use. When I was finally responded to about it, they told me they’d refund me $4 but I agreed to terms of the subscription whether the services were utilized or not. I wanted to utilize the service. I was told I couldn’t. And nowhere did they list they can’t help bipolar in PA. Rip-off. Cruel to take advantage of someone who read great reviews and wanted to finally get help when everywhere in my area will take months. Guess it’s better to wait than trust a sketchy app..Asln5014Version: 3.7.21

✓ Terrible App & Support Team Does The MinimumCan’t Schedule Appointments: I originally started using this app because I was seeking help as someone who has ADHD. When subscribing to the app, you have to pay about $70 a month for a therapist and a subscriber. I was able to book my first meetings with them. However, after that- I had the most difficult time being able to schedule any appointments with them again! It’s been 3 months and I have not seen a therapist since my first week on the app!! The App is so bad and the function to schedule meetings with my therapist and subscriber have not been present for the past 2 and a half months!!! I’ve contacted the support team MANY times and the issue is still not resolved. I’ve updated the app many times as they suggested but it was still not working. So, I basically threw away $70 every month… not to mention, they sent my prescription to a CVS that can’t even sell it to me. They don’t even check which pharmacies carry my medication! So I had to wait and request my subscription to be sent to one the next town over. THEN… when I went to go pick up my refill the next month, they did not have anything sent from cerebral regarding my refill! Even though on the app, it said it was sent and approved. I’ve had a super rough time and I cannot recommend this app to anyone..Angel 64Version: 3.8.1

✓ DO NOT GET THIS APPNo matter how desperate or broke you think you are to get help, I promise you this will make it worse. It $89 a month, meds were $50 a month out of pocket, ZERO customer service, the worst “care team”, and never reliable. They would go a week or 2 without getting back to me about filling medication (that is beyond evil). One time my medication was out so I messaged them to refill. No response. Then after 5 days of me asking what is going on, they said “oh you need a video call with the therapist- here’s her calendar”. Her calendar wasn’t even open! I messaged again and told them, they finally got back a few days later with someone else’s calendar. So I made an appointment and this chick had no idea even why I was having an appointment with her. She said okay I’ll fill your prescription. She NEVER DID. Beyond frustrating. I asked them March 27, it is now April 7 and I still have not heard a word from them. Oh except Caleb R. Has definitely messaged me and said “we’re working hard to get this done for you”. I am convinced this Caleb character is not a real human at all. Save up and find a psychiatrist in your area or through Zocdoc PLEASE. I don’t want another human to go through the torture of this trash app again..Nicometo93Version: 3.7.24

✓ Scammy because you cannot see therapist availability before payingWhen I signed up for cerebral I chose the medication + therapy option because I was really excited to meet with a therapist (I specifically wanted someone with a PsyD or PhD, which they made seem like would be available with this option). I chose the more expensive option for this purpose. I then fill out my information to find that there are ONLY 2 therapists in my state on the app and that neither of them have availability that works for me and neither of them are PhDs or PsyDs. I was a little bummed, but I thought "no big deal, I will just switch to care counselor + medication". So I immediately emailed telling them about what happened and they said they would not refund me the difference between care counselor + medication and therapy + medication. Even though I did not use any of the therapy services and I emailed them immediately. They are in it for the money, 100%. They would rather lose me as a customer and keep my extra cash than make things right by letting me switch my membership and continue to be a customer. I am appalled with this company that claims to care about mental health. I asked my customer service representative if I could speak to a supervisor about this issue and have been ghosted for 3 days. Do not trust this service..Regina.mcleodVersion: 3.7.12

✓ Hard to cancel subscriptionIt’s expensive. If you want everything they offer you’re looking at 325 a month. It was way too expensive and I personally wasn’t getting a lot out of it. I tried to cancel and they don’t make it easy. You have to send a request to a cancel e-mail. Then you have to wait two weeks? In that time, I’ve been constantly harassed about paying a 325 dollar bill when the whole reason I cancelled was that I couldn’t afford it. No one can talk to me directly or send me an actual invoice. They will just send you to an FAQ or rehash how to properly cancel. Feels borderline like a scam. Here is an service that’s supposed to help people with anxiety, stress and other mental help issues causing undo stress and anxiety. Never going to any service like this again. If you need an app like this because you can’t go to a doctor in person, make sure you read the fine print and work with someone on the billing. It feels predatory. The therapists are nice and knowledgeable. It’s the app and the customer service side that’s predatory. If you can go to a mental health professional in person, you will be much better off dealing with an actual, professional receptionist who can provide payment options and spell out terms of service..Hhh43434Version: 3.7.21

✓ I would love to give it five stars but …My first appointment my prescriber canceled on me, she then rebooked me that same day in the afternoon ensuring she would be able to take care of me then but guess what?! She canceled that too. I waited a month for the first initial appointment and then had to wait two weeks for the next available appointment. I understand that things come up but I had already waited long enough and then was filled with false hope. Second issue is I have to CONSTANTLY be on top of my prescriber in terms of my medication, she has sent my prescription to the wrong pharmacy, she has had me wait over two days to get my prescription because she was going to ship it when I had said I wanted it sent to a pharmacy and ensured me I would get my prescription that same day. She’s also recently canceled an appointment I had and now I have to wait an additional week for a new appointment and shes taken me off my medication because I need to be reevaluated which is understandable but the medication clearly says to not quit cold Turkey and I’ve been off of it for almost two weeks now….my emotions have been all over the place!.Monster:Version: 3.7.29

✓ Charged Unfairly by This AppInitially I had gotten Cerebral because I thought it would be a convenient way to find treatment. However, there were multiple glitches that hindered me from completing the initiation process in order to receive treatment. I had even set an appointment and because the app didn’t allow me to complete the “intake” it didn’t allow me to go to the appointment and so I had to miss it. Since the “intake” wasn’t completed it also didn’t let me schedule any other appointments. Also, when I attempted to complete the intake there were many glitches that did not allow me to, even if I wanted to. I was charged multiple times by the company and never had the opportunity to use any services. When I reached out to their support to get a refund, they refused to give me a refund. They unfairly charged me in this way, and it was not even reasonable for me to have been charged monthly for the subscription that I didn’t even get to use! They need new policies that protect people when it’s their system’s fault for them not being able to use their services. For this reason I am rating them poorly and I hope other people learn from my lesson before they pay for their services..I just enjoy the savingsVersion: 3.8.2

✓ Disorganized and disappointingI was excited to finally start working on my mental health. I initially spoke to a psychiatrist and was prescribed antidepressants. Then I spoke to a counselor exactly one time. The app never worked, I was never assigned a care counselor, customer service was slow and mostly unhelpful, and isn't even addressing the issues I bring up in our emails. After starting me on antidepressants, no one ever followed up even one time to see how they were working for me. I spent a few hundred dollars and was given a script for 6 months, but now that I'm trying to move my remaining 3 refills to a local pharmacy, the script that truepill pharmacy provided only has a one month supply due to NY law. So I emailed and asked for the provider to forward the original script to my local pharmacy and they just said "oh we are sorry can we offer you a discount?" to which I told them I was disappointed they didn't even acknowledge the refill inquiry in the email. So now they sent their phone number. Its frustrating and i cannot imagine staying with a company with such subpar customer service in the mental health industry where attention and compassion are expected especially when there are a number of alternatives. I've switched to talkspace and it's been flawless. But I still need the remainder of the 3 months of meds I paid good money for and they're obviously in no rush to provide that..KayseaLikeKCVersion: 2.1.2

✓ Great till it’s notThe care counselors and some providers are super helpful and sweet. They helped a lot with learning new management skills for anxiety and depression. Well, mostly just the care counselor. However, my meds were constantly off schedule and arriving late or early. If you miss an appointment they won’t refill them for you (which is a huge part of why i get them sent to my door, i constantly miss appointments and can’t get to an in person place for them) and i was going on and off meds left and right. now i’ve been unmediated for two weeks before i finally saw that they aren’t sending out any refills before another appointment. That’s fine- just would’ve been nice to be told that two weeks prior. If and when you decide to cancel, they make it almost impossible. Since i’ve already done the digging- don’t try in the app, don’t try through the providers or counselors or anything, they won’t do it over the phone, and your only option is an email and hope they see it in a reasonable time and don’t try to give you the go around about canceling. for me, this service is great until it just really isn’t. wouldn’t do it again over the frustration of the last year..Faggotron!(x<Version: 3.7.17

✓ Poor serviceI am only giving this app an extra star right now because it did help me to find a medication that worked for me. The service on the other hand is awful. I am using this for ADHD and was prescribed a non stimulant antidepressant with a side effect that helps some people to focus. It’s been a game changer. However, 3 months ago my prescriber left the app and I had to wait 3 months to get in with anyone else. Luckily my old prescriber had given me 3 months of meds so I was ok with that. In the meantime I still had to see a care counselor once a month. The last 3 appointments she had either not showed or there was technical difficulty (the woman lives in an RV in the dessert, not even joking) and the other 2 she didn’t show up at all. When she does show up she reads the same questions off a screen every single time. Same exact questions. Anyway my apt with the new prescriber comes. She doesn’t show up. I reschedule for the next day, no big deal, and she cancels on me. So now I’m going to have a huge gap with no medication and am going to have to go through withdrawal because of their incompetent staff. In my opinion, don’t waste your money on this one. There are other apps out there that offer the same service for a better price..Ylime064Version: 3.8.0

✓ Waste of money!They take payment before they determine if you’re eligible for their service and then won’t give you a refund. I wasn’t able to verify my Canadian ID so I didn’t use any services and they refuse to give me a refund. If you still want to give it a try, READ the terms of service agreement before you pay anything!.Minks1025Version: 3.7.17

✓ Service and App: BEWARE!!This was a convenient option for getting meds while trying to locate a doctor with availability. The “therapist” you are supposed to see was not qualified or knowledgeable enough to help you work out any emotional issues or dig through trauma causing you to need help in the first place. I think the best she could do is send a “resource” which I never received. I stopped using this in March thinking that appointments needed to be kept to pay for the service, like when you see a doctor. Lo and behold, 4 months later I realized I was paying $85 per month every month (far more than the sign up rate) and hadn’t even logged in in 4 months. There was a family accident and I was not as attentive to these things as I should have been, being overwhelmed with other stressors and of course this is on me. The last one overdrafted my account while paying off copays the day before payday and I asked for at least the last $85 payment back, regardless of the fact that I had paid $85 for the last 3 months in addition and never used it. This was denied, so I am not sure that using cerebral made life any easier in the end. A regular psych and therapist is a far more affordable and effective option and many of them offer virtual AND take most insurance. Just putting that out there for anyone else who might be desperate and looking for help quickly..CawfeeGrrlVersion: 3.7.37

✓ Scam companyI’m pretty sure this is a scam company. I paid upfront for the first month which was supposed to include a prescriber appointment, counselor, and medication. The prescriber appointment took two weeks to be scheduled and then the prescribers didn’t show up to the appointment. What am I paying the first month for? Scam..WordnerdgirlVersion: 3.7.17

✓ Avoid unless you truly have no other optionsThey have a lot of turnover at this company so I’ve gone through 3 different practitioners in the 6 months I’ve had a membership. When you initially sign up you get to take the time to select your practitioner by reading a bio and background info. After the first time they just automatically assign you whomever is available and there’s no way to go thru the more formal selection process again. They also prescribe medicine in short term increments (even after it’s confirmed that it works well), which I’m sure is done to force you to keep your membership. Wouldn’t be that big of an issue if I had the same practitioner when it was time for a refill. Because I’m always assigned someone else I have to go thru the 60 minute evaluation to get a refill for a drug I’ve had no issues with. It’s become a huge hassle and is no longer a convenient option. I will say that 2 of the 3 (🙄) practitioners I worked with were very thorough and even told me side effects about my previous drug that I was never told about when my old GP prescribed it to me. It’s the reason I got a membership with Cerebral—I wanted the opinion of mental health experts on which prescription was ideal. Unfortunately the issues I’ve experienced are too much of an inconvenience..Jhall2285Version: 3.9.3

✓ It was great at first…Initially it was great I loved my therapist she listen to me, she was able to find a diagnosis I got my medication everything was fine. Then into the third time receiving the medication there was a delay there are issues, the response time was also delayed, finally I got my medication. And then the last time,… The part that really confuses me the most is that the first two times he came to my house with no problems. And then they wired it for me to pick up at my local pharmacy but when they mailed it to me the price of my medication was only $7 dollars. But when they sent it to my local pharmacy for me to pick it up the price of the medication was $14. I kinda had a problem with that, because I was accustomed to paying the $7 for the Med’s ; however the last dispense of my medication it’s lost ?! how could they lose my medication when the first couple of times it went to my address with no problem??? But they charged my account , I’m trying to message them several times and I get the same message back to my email saying that it shows delivered but I live in Arizona. And the last shipment says delivered from Tracy California to Hayward California I don’t live in California!!! I even referred my son to Cerebral because I was having great success and now I’m disappointed , because of me not getting my medicine on time. I hope he doesn’t have the same problem that I’ve experienced..La collector70Version: 3.7.31

✓ Disorganized and money seekingI signed up with my insurance and took the next step to help myself. It took about a month to even see a prescriber and just a prescriber. No therapist or anything. I mentioned this to their costumer help center and they offered me a refund for the first month, but no mention as to when I’d see a therapist. After I met with my prescriber, she immediately prescribed me mood stabilizers without getting to know anything about me. Just a few simple questions and that was enough to prescribe medicine which is another red flag. I asked her when I would see my therapist next and she got flustered and started making things up. She said someone would follow up with me after this session ended and even then she sounded unsure. Which no one did and I had to reach out and ask. When I did ask, they told me that they didn’t have any therapist for my insurance and instead I could pay almost 300 a month to talk to someone. I waited 2 and 1/2 months to be told this and I wasn’t my time and money for pills I didn’t even want. This system is super frustrating and I wouldn’t recommend. They made it seemed that with my insurance it should be easy and available but I was stupid enough to believe it. Thanks..Andyluna2Version: 3.5.0

✓ Makes you pay BEFORE verifying insuranceI signed up to try to get myself services for mental health primarily because they advertise that they take insurance. The problem is, they make you submit payment BEFORE you can check your insurance. The main company my insurance was through was on the list, so my husband and I agreed to just pay it and submit the insurance once it allowed me to. Jokes on me, they take United Healthcare, but not the Shared Services version. Okay, whatever, cancelled my subscription, asked for a refund because I can’t afford to use it without insurance, and they did. The problem is, even though I cancelled my subscription AND emailed them to confirm the cancellation and ask if it was possible to be refunded (they did refund me), they STILL tried to charge me $350 for this month?? Thankfully, my bank caught the charge and flagged it, so it didn’t come out, but now I have to go through the process to get my card unlocked or get a new card when I have time later. I have the email confirming it was cancelled. Yet I have an email today from them about a failed payment. I’m glad I found Alma instead, they at least let you check your insurance FIRST, so you don’t pay if you can’t afford to..JessmystVersion: 3.9.27

✓ No follow ups, No Follow throughUpdate: They were able to refund my payments. I will think about using their services again if they can fix the “not prompting to reschedule” issue. I first discovered Cerebral through social media. I thought I would give it a try since my family has just moved somewhere where it’s not easy for us to get to appointments all the time. Unfortunately, my experience was not a good one. The therapist and prescriber were great, but after my first appointment there was no way to schedule more appointments, and no prompt to schedule more appointments. In order to make a new appointment, I had to email their support team, who then scheduled me for whenever they saw fit without first consulting me. Next, I put in my insurance information at the beginning, before I even started therapy because my insurance covers their services. Instead of billing my insurance, or letting me know that insurance was an issue so that I could address it, after my trial period, they just billed me again. Then, when I tried to get it fixed, they delayed until after they were no longer able to issue a refund before responding. Now I have pod for an entire month of their services, but I have been locked out of the system AND they refuse to issue a refund. I am extremely disappointed, and I would strongly warn against using their services..TracyAnn1008Version: 3.7.26

✓ So disappointingI get it, you’re still young but this has been a miserable start to our relationship. It started so well too, first meeting with my prescriber was awesome; she was super friend. She sent out the script to the local Walgreens and I was left feeling pleasantly surprised by the experience. Then day two came. Stopped by Walgreens and they haven’t received my prescription. Reach out on the cerebral app and was left with no one to answer me for hours. Finally called your number and talked with someone, all they could do is confirm the script was sent. Fine. Called Walgreens back and they couldn’t do anything. Called you back again, simultaneously first chat response arrives, and I recommended you resend it on advice from Walgreens. 5 minutes later it hits Walgreens. Awesome, just a rough start, I’m thinking. Wrong!! The prescription was for the completely wrong dose and was extended release which was completely opposite with what the prescriber and I discussed, and what she ultimately prescribed. I’m holding out hope for next month. So much potential but I’ve no idea where all that subscription money is going..AllNicknamesAreTaken24681Version: 3.7.21

✓ I really wanted to like this appThis is a great idea especially for someone like me who has a fear of going to in person appointments. However, the Cerebral service is still full of bugs and is unfortunately NOT something that someone with actual anxiety or depression should pursue. Despite meeting with a medication specialist over two weeks ago and having my prescription approved, I have yet to receive my prescription in the mail nor have I received any tracking information for my medication. Instead, my medications have all been showing as “tracking information pending” for the past two and a half weeks . I gave the system some time and then reached out for some help. I was told my issue would be looked into, but I have never received a follow up. This was last week. I was forced today to message again. Not to mention my first therapy session, there were technical difficulties on the therapist side and we were forced to abandon the video call and resort to a phone call instead. This is NOT the service I have signed up for. I have already spent 125 dollars for two months of service and I have no medication and nothing to show for it. Pursue in person therapy instead. They are unresponsive when you have difficulties and they have done nothing but take my money and provide me with absolutely no care. Strong Recommendation to avoid this app..JtoztvVersion: 3.7.10

✓ Misleading explanation of packagesI have been shopping around for mental health help and counseling that will not break the bank because I don’t have insurance. I kind of got that. The 85$ package was the only one I could afford which is medication and meetings with a care counselor. I emailed back and forth with customer service to ask what a care counselor does and I could not get a straight answer so I assumed it would be some type of clinician/ LCSW that I would have therapy with instead of a psychologist or something. No. You get a 30 minute appointment with a prescriber every 3 months that prescribes your medicine. I was told if you want more appointments than every 3 months it’s extra. They are not your therapist. The care counselor IS ALSO NOT A THERAPIST. I was told this by my care counselor during my first appointment, he wanted to make it explicitly clear that he was not providing therapy. At most you tell them a problem you are having and they send you an article to read to help yourself. You will not be receiving any actual therapy from this package. I’m essentially paying 85$ a month for a prescription service because that’s the only thing I’m getting out of the app. The one positive thing I have found is that I told my prescriber about my chronic migraines and was prescribed an anti depressant to that is also used to treat them. While it doesn’t really help with the anxiety it HAS helped my chronic migraines. So at least I am not in constant daily pain..IhearpurpleVersion: 3.7.6

✓ CrapSo I used BetterHelp and found my therapist on there, they gave me a full refund no problem. I made an appointment with a psychiatrist on this app only for them not to show up or say anything about not showing up, they didn’t even cancel. I cancel my second appointment and the next one isn’t for another 2-3 weeks and I can’t change prescribers easily. There’s no option on the app to look into someone else. I contact support to either refund my first month since I got absolutely nothing out of it or refund this month since I JUST got charged and couldn’t afford it. In which the first representative told me to cancel my subscription and they’d look into it and contact me. I get a response telling me they offer absolutely no refunds, which the previous rep didn’t mention at all. That you have to cancel before you get charged. This app is out to make profit off of people with mental health issues more than it is to help us. This just caused me more unnecessary stress because I couldn’t just get a small amount of money in their pool back. I recommend BetterHelp for therapy because they’ll work with you and refund your money if needed. They don’t offer psychiatry but I found a great therapist. This app is trash..Apr227Version: 3.7.21

✓ Frustrating serviceI initially turned to cerebral when I needed therapy desperately, and struggled to find a therapist/psychiatrist in person who would take on new clients due to covid. I decided to go through with the subscription on here only to find out they had no available counselors and could only help me with getting medication. I proceeded with the mindset that I now only needed to look for a new therapist and could scratch a psychiatrist off the list. Terrible choice. Within the few months I've had cerebral, I've been forced to reschedule appointments with my prescriber THREE times already, and the only explanation I was provided with was "Unforseen circumstances". Normally I would be understanding of this, but three times is just unbelievable! Especially considering that due to this, I could not get a refill for my prescription before it ran out and went practically a week without my meds after only being on it for a month. Not to mention that your only source of communication through the app is a chat feature that could take anywhere up to 2 days to respond, and you can't even schedule an appointment until the notification pops up promoting you to do so. So if you feel you need an appointment quickly, good luck making one. I would say to anybody, take your money elsewhere and save yourself the headache. For an app that is meant to help people and provide somewhat of a safe space, they've really offered nothing but more frustration for me..Brianna xcvVersion: 3.7.3

✓ Left me suicidal and cancelled my membership..I recently got an account with them to help manage my anxiety because I moved to a new state and don't know anyone, crashed my car, and need meds to function. They not only ditched my first video session and kept me waiting 35 mins before I hung up, but the next time I was on time but the microphone wasnt working so it took 3 mins out of our session so he said "let's just reschedule" even though there was 10 mins left of the session! He could've at least started to ask me basic questions but hung up. The 3rd time I tried connecting but the link wasn't working. I was in contact with all of them on the thread/messenger telling them what was going on and keeping them updated. I was suicidal going through ALOT of things and was telling them these things and I get a message that they cancelled my membership because I didn't answer their calls.... i didn't even know it was them until after I checked my RoboKiller app which shouldn't matter because I was constantly in contact with them while I was messaging them. They literally, I mean LITERALLY called me almost 10x daily. So if someone doesn't answer that much they get canceled? Most people who have anxiety and/or depression have problems talking about their issues in person. What they did was completely wrong. If i was suicidal that night and went to talk to them, I could've been dead. Cerebral, you disgust me. SCREW THIS APP!!!!.TayloranzVersion: 3.7.10

✓ More stressful than helpfulI signed up and was given the test for the wrong condition. Later I had to ask to switch the care person out thrice due to the fact that the first one was male (I specified I wanted to work with a female counselor) the second person’s schedule didn’t work with mine, so I specified the hours a week I am available after which they assigned a new counselor who had no availability for the next 3 and a half weeks. When I mentioned this, I was assigned an appointment without being asked if it works for me. I then asked to cancel my membership and be refunded, due to the fact that I still hadn’t received the right test and also wasn’t able to schedule an appointment because of their unwillingness or inability to take my needs into consideration when setting me up with a care giver. I was then refunded 9 bucks out of the 30 I paid because due to policy they “don’t refund you wether you used a service or not”. For someone like me, who has never been in therapy it is a big deal to just sit down with a stranger and talk to them. So being treated like a number the same way you would be with any other subscription service is kind of alarming to me, considering they’re dealing with people’s mental health. In the end of the day all I can say is this, you get what you pay for, and if you have issues you should find someone who truly cares to help, and to whom you’re not just another subscriber on a platform..LolofcVersion: 3.7.27

✓ Run Around With Prescriptions.Edit: as of 9/14 I canceled my subscription. These people will not work with you to get your medication they prescribed. I WAS CONTACTING CUSTOMER SUPPORT FOR 3 WEEK WITH NO POSITIVE RESULTS. For whatever reason they never gave me the option to mail it out despite it being their services gimmick. 4 request for updates later, giving 3+ business days each time, I got fed up. Potential users, please be aware, they won’t have your best mental health interest in mind and will make them worse. Emailing the person who responds on here is a joke and they are rudely blunt. I was subscribed Prozac by my Cerebral prescriber on the 8/28. It is now 9/10 and I have yet to receive a prescription that said would take 3 days maximum. I wrote them 3 times so far with no resolve other then “did you want it to a local pharmacy or shipped?” Um. This service is supposed to allow you to buy your medications online, not once was I told or discussed a local pharmacy. I literally JUST want to buy the prescription they put me on. No one seems to be taking this seriously or looking into it. I’m definitely considering a credit card chargeback and canceling a service I really wanted and needed. Such a shame since they had glowing reviews. I’m convinced this company has no compassion for the people trying to seek help. Also, the care coordinator who responds to these bad reviews is the same responding in my app. They don’t care and it’s been weeks already. She isn’t helping..DerpKitiVersion: 3.5.3

✓ Started out good, but ended up shiiiiitThe first few months with this service were awesome but from Dec ‘21 to March ‘22 I wasn’t able to pick up my prescription for ADHD meds - pharmacist told me it was on the providers end, cerebral provider told me everything was fine on their end. I ended up changing pharmacy and still had multiple week delays. I’ve just canceled my subscription because it was getting beyond ridiculous. Waste of money in the long run and cerebral won’t refund for the months where whatever issue it was prevented me from getting my meds, because the “service was provided” because I attended the online appointments. They don’t seem to understand that that an appointment is only one small part, and as I was using it exclusively for adhd medication, which I wasn’t able to pick up due to their/their providers failure, they in fact did not provide services and I feel I should be refunded for those months. Imagine if you went to a restaurant, ordered a nice meal, which you never got and then they just gave you the check, because you spoke to the server and that’s apparently the same thing as actually getting the meal… 3 days after canceling my subscription, I was also charged double my normal monthly fee and I’m still waiting for half of it to be returned…..XemeleaxVersion: 3.7.33

✓ Highly disappointedThis service started out wonderfully, but shortly after the problems arose. I rarely write reviews but considering this app is specifically designed to help those in need, I am highly disappointed. My prescriber was great, however I had so many prescriptions sent I needed to put them on hold because I had at least two months worth backed up. Next - my provider was booked for at least a month every time I attempted to make an appointment. The last appointment, she did not show. I work night shift and it is difficult enough to get things done as my schedule is upside down. I hadn’t used the services from her for at least four months, and from my prescriber for at least two. I was paying $85 per month for nothing. I did not find the app useful anymore and requested a cancellation AND a refund, just for the two months I hadn’t used it. The lady I spoke with on the phone was rude, and said “well, it’s a subscription and that’s how it works”. I recently cancelled an app subscription I hadn’t used and they OFFERED to refund the money since I hadn’t used it. I would recommend that app to anyone, simply for the amazing customer service. Now, I will never recommend this app to anyone. Such a shame to make someone’s issue worse, instead of better..TtarangoVersion: 3.8.1

✓ Subscribe to receive apologies.After shopping around for a couple of days I saw how highly rated Cerebral was a decided to give them a try. I signed up for the service because I had to speak to someone ASAP. I signed up and completed the forms and right away received errors messages when scheduling an appointment with a provider. The site lists so many possible options and I selected different times about one month out. The same message appeared saying that the time is no longer available. I spoke to CS. the next day and they scheduled the appointment. Unfortunately the provider never showed up to the zoom. I received a call from CS 30 minutes after the scheduled call notifying me that the provider cannot make the call and will reschedule. That information would have been useful ahead of time. The time the prolonged frame that everything happened is very inconvenient along with the lack of notice. If you are looking to speak to someone within the week. This is NOT WORTH IT. Get help somewhere else. When a 100% refund is requested they do not take accountability for the lack of rendering services and hide behind apologies and only continue to state they are a subscription model..MiaKaiser2018Version: 3.7.15

✓ My Honest Experience (Good and Bad)I love the idea of Cerebral and I think in theory it could really work. I hope more people have had better experiences and there were things that I myself really enjoyed and appreciated. My problem was in app/account malfunctions and trying to get help. My experience with this company was basically the equivalent of that hard-to-open cold medicine package that we’ve all struggled with when we’re super sick. You know that if you can actually get through the impossible packaging to the meds inside, you’d be on your way to better health. But no matter how much you tug and claw and try to tear open that stupid plastic packaging, it won’t budge. My app rarely worked, I had 3 different care teams in 3 different weeks, due to high turn around I rarely talked to the same person more than once, my app wouldn’t let me schedule appointments, when I finally did get help my new prescriber wasn’t assigned to my care team properly so they dropped my account, and a couple more things. When I could get things and people to work, it honestly helped me out. The exercises are a little trite imo and can be found through a basic Google search, but if you can get your care team together and communicating, I could really see the benefit of this service. Just know going into it that the frustration that you might face could do more damage than good. Good luck and I genuinely hope your experience is better than mine..LeahjoyfergusonVersion: 3.9.7

✓ Great therapist, horrible app.With “ mental health”Being the only reason any of us are coming to sites like this you would think ease of use and bug fixes would be the number one priority as to not trigger somebody with mental health issues. I was matched with a therapist that I believe is exactly what I needed. I have zero complaints about my therapist and the process to get matched. However, after every session(I have had three now) The app prompts you to review and leave a rating for your therapy session. The screen freezes and I am unable to navigate anywhere. After closing the app then going back into it the area where my scheduled appointments would be says that I have no scheduled sessions at this time and there is nowhere for me to schedule my next session. I have to write an email to support which intern they sent me a link to my therapist calendar and I’m able to make an appointment. Not that big a deal just frustrating. I’ve seen other people complain in the reviews about this very same matter and they don’t seem to know how or care to fix the bugs..John Rrrrrrrrr.Version: 3.8.0

✓ Done after 18 months of throwing my money in the trashThis service was great in the beginning. Then a few months in, it wasn’t. This was fraud and a farce. Monthly payments to speak to someone at inconvenient times months apart. Care councilor only ever asked me if my medication was working. She spent the entire 30 minutes on that one question and typing. She would ask me the same questions about my medication in that same session over and over. After a while, I stopped attending. My opinion is she was multitasking. She was definitely working on other things as 30 minutes to type a one sentence response for that same question is ridiculous. Actually, the one time I was sobbing and needed to talk she was unfazed and cold and told me I had 15 minutes left so I never opened up to her again. I only kept cerebral this long because of my medication but then I stopped receiving those too. I haven’t seen a bottle of medication in about 8 weeks. Last refill was December 9th and it’s February 2nd. Once your class action suits begin, I will gladly be joining them. This is fraud and someone is eventually going to do something about it. Daily Mail did an entire article about the Cerebral being A scam a mere month. More and more people are catching up on the garbage this is..PinkCureVersion: 3.7.18

✓ Terrible Service, Stealing MoneyWas charged for three months before even finishing registration, when calling back asking for a refund on my money for services I never used or even had access to, was given a run around by customer service. The woman emailing me tried to lie to me about what was in their terms of service even after I pointed out multiple times that according to their billing policy I am still eligible for a refund. She tried insisting that even though registration was never completed, because I started registration I could still be billed even without verification of my ID along with payment information. All they had was my name typed out and a card number. She tried to tell me the professionals need payment for being “available” to provide me services even tho I did not use or have access to them, what does that even mean? I was not registered. I did eventually get my refund, however the fact that she would try to lie like I cannot access the terms for myself and then continue to dodge my questions and direct quotes from the terms was ridiculous. If somebody else were to not push as hard and were in my situation they would have definitely just been robbed of over $200..CuppnoodleeVersion: 3.7.0

✓ DisappointedI was really excited to try this method of therapy out. I don’t really have a lot of time to do in person therapy and the thought of just being able to message my therapist sounded awesome. It also sounded convenient to be able to have meds available if needed. However, as I was setting up my account, my therapist that was “customized and personally selected based off of my needs” was not. And I get it, can’t always get what you want, but my biggest request was that I did not feel comfortable having a male therapist. Unfortunately that was the only choice they gave me. Customer support was actually quite helpful when I reached out to them asking if I could change therapists, but apparently there was only one therapist for my entire state and it was a male, so I didn’t have any other choices for therapists. This unfortunately was a major deal breaker for me. I completely understand the shortage in mental health workers, however, it was frustrating to put my money into a subscription before finding this out, and ultimately a waste of my money. I feel like this kind of information should be disclosed before people invest their time and money in this program..MasterPeachesVersion: 3.6.0

✓ Tech issues leading to inaccurate health recordsI signed up for a coaching plan and did one session. The coach was good and I was looking forward to talking with her again. Then I started receiving messages about prescriptions, which is not the plan I signed up for (because I don’t need a prescription). In one week, I received six messages (three emails and three texts) about scheduling an appt with my prescriber. I wrote to Cerebral each time, and I was told to “ignore” the messages and given various instructions about how to stop the messages. But the messages continued. Essentially, I was forced to interact with message about a prescription plan that I did not sign up to receive or agree to participate in. Although Cerebral reps assured me that I was on a coaching plan, the messages continued. It made me feel concerned for how my health records and data are being handled. That the company tried to put the responsibility on me to stop the messages is also concerning. I canceled my plan as a result and Cerebral has refused to issue a refund, citing policies rather than responding to my actual issues and concerns. After cancelation, I received five of the same email messages from what seems to be an auto responder. Two stars are because the coach was good. Zero stars for the app and response to my concern for accurate health records and handling of my data..AguGraceVersion: 3.7.34

✓ Terrible CompanyThis company has switched all of their salaried Therapists to private contractors. This means that all of their greatest therapists have fled to other jobs as their pay has been greatly diminished, and their benefits taken away. The app is finicky at best, and sometimes downright unusable. Their customer service number no longer has agents to speak to, and all correspondence with support must be done through e-mail. Stay away from this company at all costs. *Update* This company finally responded to my cancellation e-mail after nearly a week of waiting to hear from them. They also responded to this review below, rather generically, and didn’t offer any specific help. Their phone lines don’t actually have anyone to speak to, and they just request that you correspond through e-mail. The response that I received through e-mail was that I’m not eligible for a refund, even though I didn’t use the service during the month in which I’m requesting. The reason this is so frustrating is because I was told explicitly from a representative of their company that I’d get a refund, as long as I hadn’t used the service during the month of the request. Once this company has your money, they do not care about you. If you’re reading this, and considering starting service with them, please stay away from them at all costs. You will not be satisfied with them in the long run..Jvanness90Version: 3.5.3

✓ ABSOLUTELY TERRIBLEI never write reviews but I had to say something. I’ve been with them for about 6 months and in that time I’ve had 3 prescribers and 3 therapists. The prescribers have been wonderful people but after the first appointment it’s impossible to get ahold of them and get refills for meds! You should not be prescribing medication if you can’t handle the volume or keep employees cerebral. It’s a very dangerous situation to not be giving medication refills and it’s a lawsuit waiting to happen if it hasn’t already! The fist few therapy appointments went well but then my therapist didn’t show up to 3 appointments on a row and It was beyond frustrating but I decided to try another therapist. She was great and we had probably 20 sessions but then I go on the app at the beginning of this month and a message from one of the “care team” says she has moved on from cerebral and that this other lady is my new therapist. When your in therapy for support having them basically ghost you is the opposite of support and is so hurtful. After doing some research it’s clear cerebral is not taking care of their employees (that’s why they are all leaving) as well as the customers. DO NOT SIGN UP FOR THIS SERVICE..BigsurbettyVersion: 3.9.3

✓ Not greatWhen I started the service it gave me a lot of hope. I felt well taken care of. The medication prescribed to me was helpful. My doctor was skeptical but I went ahead anyway. My insurance is not great and this was the most affordable option for me as our family has a limited budget. The app was somewhat confusing and appointments were consistent with one provider (medication) but not the counselor. People were switched on me and I felt uncomfortable. Appointments were only available via the scheduling tool months out. The app continually logged me out so I would miss notifications and communications. I decided to cancel the service since all I was getting was medication and my doctor is willing to prescribe it to me. I followed their protocol and canceled well before the next billing cycle. I was charged anyway. I emailed several times asking for information and to be refunded with one response completely ignoring my request and radio silence thereafter. I called and the service said it had to be done via email but I waited for a representative who was able to finally get the refund. I began looking at other reviews and realized that this is common..Sleety0901Version: 3.7.30

✓ Cerebral=ThievesUpdate: Don’t try this app. They truly are thieves the only thing I could get back was 30% of all the money I lost on them. Really not worth it, I already struggle with anxiety and their service doesn’t make it any easier. Please if you’re seeking for help DO NOT USE THIS APP! It’s not worth it, they take advantage of our situations. Just the fact that they won’t give you a refund regardless of the situation is enough reason. Please don’t fall for it like me. :( I usually don’t write reviews, but I’m really upset. Everything was going great with cerebral until I wanted to cancel my subscription because I couldn’t afford it any longer. While I was trying to figure out how to cancel I accidentally clicked on one of the other subscriptions, and it automatically charged me 240$. It didn’t even asked for permission, and it surely didn’t say how much it was. I didn’t agree to make that payment in any way. And when I emailed them about the situation they told me I couldn’t get a refund. It is really upsetting because I didn’t even want to have that subscription, I didn’t know how much it was, it was merely a mistake. And I also emailed them immediately after what happened. It’s so frustrating!.EspeVCCVersion: 3.7.6

✓ Nice idea, doesn’t seem to workSigned up to cerebral on Monday, had Rx consult on Wednesday but medicine was not sent to pharmacy and 2 days later still have not been able to speak with prescriber or resolve issue to receive meds. Customer service very hard to contact and even if you are able to speak to a real person they just email someone. Called teledoc this morning and had my medicine at local pharmacy within an hour. Skip this app and go with teledoc (or wait until they employ more people)!.Lisette888Version: 3.7.6

✓ Cerebral is a SCAMCerebral tells you that it’s affordable therapy, but what you’re actually paying for is a care provider (and medicine if you chose to). If you want to see a license therapist through cerebral, you have to pay a few hundred dollars, just like every other therapy app. Due to hard times I was unable to pay for my monthly subscription. I knew this ahead of time and emailed cerebral to cancel my subscription (there is no other way to cancel). Cerebral cancelled my subscription, but not until two days after I was suppose to pay for this month’s subscription. When I had gotten my last check from my last job, Cerebral took out my monthly subscription payment. When I contacted someone about it, they told me that my account would be cancelled after this month. I needed that money to pay other more important bills and rent. Cerebral also cancelled my appointments I had this month, so now I am paying a monthly subscription for absolutely nothing in return. This is literally a robbery. Cerebral falsely advertises and has super fine print in their contracts. Please do yourself a favor and go use BetterHelp. I used to use them and they are so much better. They are more expensive but if you can afford it, it’s so worth it..College_Student4229Version: 3.5.3

✓ Worst costumer service I have EVER experienced.I canceled my subscription back in February of 2021 after months of being unsatisfied. I had never once felt cared about, my “care team” felt completely robotic, I was NEVER taken seriously. So, I followed all the steps to cancel my account, couldn’t log back into it and thought everything was settled.. turns out, I was continually being charged still, without my knowledge, or any notification of any kind until December 2021!! Then they gave me the run around and played the blame game, I was promised my problem would be resolved but it never has been. You know, for a company that is supposed to CARE about people, THEY DON’T. Once I got that startling email about charges to my card I logged into my account and saw I had several messages from my “care counselor ”, I never responded, for MONTHS, but somehow they couldn’t figure out that something was, you know, off? “Hey maybe we should try a little harder to contact her and see if everything is ok?”. I had to file a dispute with my bank and cancel my card to get my money back and keep them from stealing more. They are still trying to charge my card. I have once again gone through the cancelation process, nothing. All I have gotten from this site is more stress, anxiety and a further distrust or medical personnel..Kamik00Version: 3.7.15

Cerebral - Mental Health works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Cerebral - Mental Health.