- 99.0LEGITIMACY SCORE
- 99.5SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
What is Online Support? Description of Online Support 2070 chars
The Online Support application is designed specifically for labs utilizing Roche Instruments and Analyzer. The application aims to support our customers in the lab in managing any type of issue or question related to their active install base. Users will have an end-to-end issue management tool that consists of a digital logbook for documentation, self-help troubleshooting guidelines, and an easy and quick way to escalate issues directly to their respective Roche Service organization.
The application shall allow users the following:
- scan QR code on the instrument/analyzer (if available locally) to identify the instrument by its serial number
- receive troubleshooting guidelines if available based on the captured alarm code
- find similar issues and their resolution based on the alarm code
- add description of the issue and attach images
- check status of the issue
- search for information in known issues within integrated Digital Logbook
- check the dashboard with overall status of the issues
Not to be used by patients. Does not include Diabetes Care.
All user accounts of Online Support are created, stored and managed through DiaLog Portal. After the registration, a key is stored and encrypted on your device, which is valid for one week. Further access to the app is only possible with your FaceId, TouchId or PIN. After one week of inactivity the registration key will be automatically removed.
Please make sure that you do not send your PIN to third parties. It's your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone's security features and it could mean that the Online Support app will not work properly or at all. In case your device is stolen or irretrievably lost, make sure that you remotely lock and change your passwords.
- Online Support App User Reviews
- Online Support Pros
- Online Support Cons
- Is Online Support legit?
- Should I download Online Support?
- Online Support Screenshots
- Product details of Online Support
Online Support App User Reviews
What do you think about Online Support app? Ask the appsupports.co community a question about Online Support!
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Online Support Pros
The pros of the Online Support application were not found.
✓ Online Support Positive ReviewsOnline Support Cons
The cons of the Online Support application were not found.
✗ Online Support Negative ReviewsIs Online Support legit?
✅ Yes. Online Support is 100% legit to us. This conclusion was arrived at by running over 16 Online Support user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for Online Support is 99.0/100.
Is Online Support safe?
✅ Yes. Online Support is quiet safe to use. This is based on our NLP analysis of over 16 user reviews sourced from the IOS appstore and the appstore cumulative rating of 5/5. AppSupports Safety Score for Online Support is 99.5/100.
Should I download Online Support?
✅ There have been no security reports that makes Online Support a dangerous app to use on your smartphone right now.
Online Support Screenshots
Product details of Online Support
- App Name:
- Online Support
- App Version:
- 3.87
- Developer:
- F. Hoffmann-La Roche
- Legitimacy Score:
- 99.0/100
- Safety Score:
- 99.5/100
- Content Rating:
- 4+ Contains no objectionable material!
- Language:
- EN
- App Size:
- 64.90 MB
- Price:
- Free
- Bundle Id:
- com.roche.onlinesupport
- Relase Date:
- 18 February 2021, Thursday
- Last Update:
- 05 September 2023, Tuesday - 08:07
- Compatibility:
- IOS 14.0 or later
This update contains enhancements and performance improvements..