- 97.0LEGITIMACY SCORE
- 97.5SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Freedom Mortgage App User Positive Comments 2024
Freedom Mortgage app received 40 positive comments and reviews by users. Can you share your positive thoughts about freedom mortgage?
Please wait! Freedom Mortgage Facebook comments loading...
Freedom Mortgage for Positive User Reviews
✓ Great Customer ServiceThank you Freedom for being so helpful and understanding. I thought I had sent a payment but I didn’t. Freedom mortgage called me to remind me. They ask if everything was okay and were we having any financial issues. I was confused and was like no. They ask me about that months payment. I was apologizing, I’m so sorry I thought I sent it. I did an electronic payment. I really appreciated not being mistreated and talked to in a demeaning manor. It was refreshing for a company to be kind and understand life happens. Thank you..Version: 1.17
✓ Great app but….Great app i can look over all my bills and docs that i need from this, and make my payment. The only thing that would be great is to be able to pay additional escrow. There is additional principle payment but no additional escrow payment like on the website. Would rate it 5 stars if it had that option..Version: 1.11
✓ Long wait but worth itI’m so thankful for the app creation and for the online payment option. They are both incredibly user friendly and and has made the years of waiting worthwhile..Version: 1.170.7
✓ Pretty good, simple, noting buriedI like this app because it doesn’t make you search for what you need, it’s all right there. Thank you for not it making it complicated or make us search for what we need..Version: 1.181.1
✓ Customer serviceI am always pleased with my service provided with Freedom Mortgage. Everyone is always courteous, professional, and knowledgeable. My questions are always answered. The mobile application is easy to navigate. GM.Version: 1.8
✓ Customer Consideration and FlexibilityThis mortgage company has been incredibly helpful to me. I was going through some hardships but I avoided any major financial issues as well as having to adjust my mortgage rates to something higher. These people will help you as best as they truly can if you just reach out and explain your situation. Thank you, Freedom Mortgage, for keeping me in my home..Version: v1.189.6
✓ Freedom mortgage great serviceI’ve enjoyed using the application for quite a while. It’s easy to access, has all the information, easy to negotiate and overall excellent product. Thank you keep up the good work Michael Scott.Version: 1.7
✓ Inserting stateThere is my first time using this app and I do find it a lot easier. But there was a problem with inserting the state of Maryland (it kept going to Maine) I would appreciate if you could look into this. Thank you.Version: 1.9
✓ No funny business!Freedom has consistently done right by us. Even during the height of the pandemic they worked with us to navigate our way through. I have nothing but respect for the company and their teammates we’ve worked with thus far..Version: 1.3
✓ Getting to know youYour website is not the best. Sorry to whom ever puts it together. Just downloaded the app. Seems to be A LOT better. Y’all bought my mortgage a couple of months ago and I dread paying my bill (not cause of paying the bill), but your website. The app made it really easy..Version: 1.12
✓ App is great, but…This app is one of the few that actually works as it should. However I think I found an issue with it. I made a payment on the first. I even received my email confirmation. Today is the second and the app shows that my payment is still due but does not show any pending payments. I can understand that if the payment hadn’t processed yet, but it should still be in pending status. Not only that, but the pending payments option is hard to find. That option should show when you tap the Payments icon, whether you have any or not..Version: 1.6
✓ It Does What it’s Supposed to DoI’ve used other mortgage apps and this one is average. I do hope they fix an issue where long messages cannot be read because you cannot scroll down past the first page on an iOS device. Maybe most messages fit on one page and that’s all that was tested. I had a longer length document relating to my escrow account and I could not read part of it. I tried forwarding it as an email but that option is not available..Version: 1.9
✓ Ease of use!The Freedom Mortgage app makes paying a breeze and less stressful even though paying a mortgage itself causes its own issues but the app makes it straightforward and fast..Version: 1.16
✓ MediocreI was able to download the app and view my information, but it’s nothing special. My previous mortgage company had more features such as “what if” calculators for paying off your mortgage early. While this app provides you with the basic functionality, I wish it had more..Version: 1.1
✓ Freedom is AMAZINGThere have been several times throughout the life of my mortgage that circumstances have come up to miss payments, never fully, but weeks at a time! Freedom has always managed to work with us and see to it that we are taken care of! Couldn’t imagine using a different company! THANK YOU GUYS!.Version: 1.4
✓ True FreedomFreedom Mortgage is the best experience I have had in my mortgage journey! I have had several companies in the past service my loans but Freedom sets the standard. I hope they will never sell my loan because I have been spoiled by them!!.Version: 1.14
✓ App won’t workUser ID and password and it doesn’t recognize. Do the password reset and it won’t get past the reset button. IT department at FM seems to be a serious problem as even on the website I have to reset my password every time I access it. The app is even worse..Version: 1.0
✓ New CustomerI am a newly transferred customer from New Day Financial. I called Freedom Mortgage to receive assistance with my new account. I would like to say how much I appreciate Customer Service Representative Ms. Sheila # 2513. She answered all my questions, stayed on the phone while I navigated the website and provided additional helpful information that I was unaware was available such as Core Logic and Matic. Above all else, she was very friendly, patient and pleasant to speak with. Thank you again Ms. Sheila, you are a great asset to this company!.Version: 1.8
✓ MUCH better than the websiteFor some time, the website has been plagued with slowness, popups that won’t go away, and navigational issues. Using the app is a vast improvement over all of that.Version: 1.3
✓ Draft Loss ProceduresFM must improve their draft loss services. It currently takes too much time to review and complete the process for home owners to settle with workers during and after restoration is complete. FM Employees hang up the phone on insurers who call to check on the status of the review process, and they also resist and refuse to give their id number when requested. Draft Lost practices are no way to treat FM patrons..Version: 1.17
✓ Downloaded App and logged inI was able to download the app and log in without any of the previous mentioned issues. Haven’t made any payments yet so we will see how that goes. iPhone 12 max plus.Version: 1.1
✓ Finally it’s hereSo much easier to make payments on my mortgage than using the web browser on my phone… so far easy to navigate, all my information from the website was already in the app once I logged in, made my first payment in about as long as it took me to download app… looking forward to see what else I can do.Version: 1.4
✓ YesssFinally we have an app to make our monthly mortgage payments! I can’t tell how many times I’ve said and wished and said allowed for the universe to give us an app LOL. I haven’t had it more than 5 min but I’m giving five stars because it was quick and easy to make a payment! No issues or technical issues..Version: 1.3
✓ EscrowGreat app over all but we should have the option to make additional payments towards the escrow just like the website. Or request escrow analysis. Customers insurance premiums and tax information changes annually. If Freedom pays my insurance, and I fall into the negative, I would like to make that additional payment to adjust the escrow..Version: 1.3
✓ So HappyI’m so happy with FM. I have been with 4 other companies and it was a terrible experience. Not only is your ap user friendly but your agents on the phone are friendly and professional. I hope I never leave FM..Version: 1.14
✓ Finally we have an app!Very happy and excited about this app! I made all my mortgage payment over the phone I remember asking if they had an app and the rep told me they didn’t, many times the Reps and the automated voice encourages to go online and make payments, I’ve made my last 5 payments online and I was happy with that. Now we have an app! Even better!! Good work FM for listening to your clients!.Version: 1.3
✓ Fantastic and patientAlex helped me set up my account by walking me through the steps, She was patient and kind working through the errors I was receiving. She was calm when I was getting annoyed but we finally had success. Thank you Alex #1017.Version: 1.6
✓ So much better than navigating the siteThis app is so much easier and better than navigating the online version. Everything is just there as soon as you log in..Version: 1.3
✓ Very convenient payment systemThank you freedom mortgage for making it so much easier to pay online. The prior lender didn’t offer such service. I had to pay via my online bank account or submit payments via mail. Thank you, once again!.Version: 1.3
✓ Our LoanThese guys are just awesome! Everything was explained where we could understand it. They listened to our needs and concerns and they were all addressed. I will definitely use them again. So glad they are our mortgage holder..Version: 1.17
✓ I love Freedom!They are the only mortgage company I have ever had and they are they only one I’ll ever use. They have always been amazing. Every single time I call in they treat me with respect and make sure all my questions are answered. If they have a high call volume they keep my place in line and call back when they are available instead of making me wait. They are so patient with me and I can work myself into quite a tizzy. They are the best of the best..Version: 1.4
✓ Simple and straight forwardEasy to find and see all the information pertaining to your account(s). Easy to make payments and view history. Simple layout enables you to see what’s important in one spot..Version: 1.3
✓ Mortgage paymentsI like the fact that it’s so convenient making payments using the app it’s a game changer I’d never want to go back to the old way of making my payments the app just it so much easier doing this I’m thankful..Version: 1.4
✓ FunctionalThis app is very good. It is easy to navigate without having to go down multiple paths within a path to accomplish something simple. Thank you for spending the time to create a simple and functional app that displays all information necessary in a loan or mortgage..Version: 1.17
✓ Love the appI tried to login in through the freedom mortgage website today to pay my mortgage and it seemed the website was down. I downloaded the app and made my payment within 2 mins. My payment info auto filled from my account which is super convenient. Love it! Easy to use.Version: 1.6
✓ Thank you!Freedom Mortgage has really helped me out, as a small business during Covid, I lost 3/4 of my business and was absolutely scared that I may lose my house. They worked with me and we were able to come up with what could work best and they stuck by me. I sold real estate for several years and I’ve never had a chance to work with a lender that I felt was as this loyal. Thank you tremendously Freedom Mortgage, you came through in possibly the worst time in my life. Also loving this new app. Sincerely, Jason M.Version: 1.12
✓ Freedom mortgage AppFreedom Mortgage app truly makes life very simple. The app is easy to navigate, it’s very clear and self explanatory. In addition and unlike most banks it gives additional tools to help you manage your monthly payments as well as plan for the long hall. I bought few houses during the years and freedom mortgage is by far the most convenient and friendly app.Version: 1.12
✓ AmazingBy far the best mortgage company I’ve ever worked with very considerate and patient with clients and understanding makes process easy to work with company. I highly recommend them to anyone who’s looking for a great company that cares about there clients. God sent.Version: 1.12
✓ Best finance company !!!This company is great! They care about us as a customer I feel that everytime Iv spoken with them! They understand when we have a rough time , they are there to help you and will work with you in a difficult time. I can’t enough good about them!.Version: 1.180.2
✓ Smooth and convenient!With the app refresh, making my mortgage payment has been a breeze. The layout, ease of use, and convenience of paying from my phone has made it hassle-free. Would definitely recommend using the app over any other methods..Version: v1.196.4
😕 Freedom Mortgage Negative Reviews
