- 37.1LEGITIMACY SCORE
- 37.6SAFETY SCORE
- 17+CONTENT RATING
- FreePRICE
EClinicalTouch 3.9 App Complaints & User Negative Comments 2024
EClinicalTouch 3.9 app received 31 complaints, negative comments and reviews by users. Have you ever had a bad experience using EClinicalTouch 3.9? Can you share your negative thoughts about eclinicaltouch 3.9?
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EClinicalTouch 3.9 for Negative User Reviews
✓ Poor quality appI have never seen such poor quality app. I would love to get out of my contract with this company and move on to some better EMR. The tech support, which is in India, are clueless and worthless. Every time I try to view documents, the app quits and I have to log in all over again. This app gets 0 stars from me..Version: 3.9.5
✓ UnstableThe new version is very unstable compared to previous version. It crashes and makes you sign in again about twice each hour- usually while in active use..Version: 3.9.5
✓ Needs some improvementWe use this app everyday at work, and we constantly have issues with the app logging out of our accounts. We stay very very busy so it can be very frustrating to go to use the app just to find you’ve been logged out, after just logging in to do the task required for our job. Hopefully this issue gets resolved soon!.Version: 3.9.19
✓ MDThis is the worst application and can not function. Previous version works but it does not and wastes time. We contact eClinical and they did not fix it for one week and worst upgrade,.Version: 3.9.5
✓ ECWOne word : Garbage Too many bugs.Version: 3.9.31
✓ Better than previous versionsThis is primarily what I use at work. Still needing some improvement. Biggest issue now: CRASHES when editing merged physical exam. Others: 1) can’t edit telephone encounters 2) medication history is missing. Otherwise workable.Version: 3.9.5
✓ Worse nightmare everI have been in a healthcare system for 16 years. This is the WORST emr program ever. The developers have no idea about what they created. Not even trying to improve..Version: 3.9.34
✓ Worst everCrushes all the time. Too much errors everywhere in both iOS and PC versions. Complicated and stupid. Not efficient at all. The support is awful. This product gives me and all our staff an anxiety and additional stress..Version: 3.9.21
✓ You will need a psychiatrist after using this a few days.This is the most maddening of the three ECW incarnations. I would recommend strong psychiatric drugs before downloading the app for the first time. The frustration with frequent freezes, disappointment in promised features that don’t work and the hopelessness of getting help from their tech-support will make you consider suicide..Version: 3.9.19
✓ Need lots of improvementPlease improve this app.Version: 3.9.2
✓ ‘It’s just a bug!’Every single upgrade or new version of anything eCW releases has ALWAYS just been same crap with more bugs! It would be Amazing if they would fix one version 100% BEFORE releasing the next one! eCW could be a great EMR system if people actually understand medicine a little more and stopped trying to release a new version. Support generally is useless and the common answer is “ Im sorry, it’s a new bug. We are aware of the problem and have programmers working on it. Unfortunately, I have no idea when it will be ready.”.Version: 3.9.8
✓ Poor performanceCurrent won’t allow prescription of controlled substances, crashes often. Medication reconciliation difficult and painful. Please rebuild the app.Version: 3.9.3
✓ USELESSApp is greatly flawed and not functional. Crashes easily ten times a day and they have no solution when you reach out. GET A NEW APP ECW! Or don’t sell it as a helpful tool when all it does is slow down our patient care..Version: 3.9.31
✓ Review.Nothing but problems. Can’t refill meds appropriately. Have to reload “upgrade” every time time I try to log in. Who thought this was a good idea? Raleigh A. Smith MD..Version: 3.9.2
✓ TerribleEvery time ecw does an update it makes everything worse!!!! You just updated this app to a new version and now my iPad doesn’t support the app?? How does this make sense? Stop trying to fix the little things and focus on the big issues!!!!.Version: 3.9.9
✓ Absolute garbageDoubles or triples the number of steps you need to go through to perform the same operations under the old system. Still faster than a sloth..Version: 3.9.3
✓ CRASHES EVERY 5 MINUTESVery dissatisfied with eCW iPad app. It crashes and we lose important patient photos after they’ve left, we lose important documentation. It freezes and crashes for no reason - regardless of having updated to the latest apple software version. Not time efficient in my clinic. We are looking at EMA by modernizing medicine instead..Version: 3.9.21
✓ ECW unreliableThis is a very unreliable and undependable platform for EMR. Our practice uses both PC and iPad’s and twice this week, we lost access to eCW from our iPads. Tech support is slow and some of us were told to update our iPads and download additional software that made no difference whatsoever. Turns out, after more than 6 hours of not being able to access eCW, we were told there was a “global” problem at eCW and that everything is fine for now. This kind of thing has happened also every time there is an update or upgrade. We are told that nothing significant will be noticed by the clinicians but in reality, it took more than several weeks before all of our devices could function with the latest update. Our practice is not asking much of eCW. Just having reliable 24 hour access to our medical records should not be such an ordeal..Version: 3.9.9
✓ Constant inoperability when switching between iPad and EHREVERY time there is an update, I can’t use different devices. It’ S more convenient for me to move room to room with an iPad, but the login credentials aren’t even the same! You get locked out from using your account after every upgrade!.Version: 3.9.8
✓ Black screen when charting. Nice enhancement.With every new version of the software I look forward to new bugs that were not sufficiently vetted. This time when charting notes I get a black screen when I’m looking at the whole note and can only go from sub section to subsection. I’m holding my breath until the next upgrade.Reporting obvious bugs to Chicago just takes up my time and increases my blood pressure..Version: 3.9.14
✓ Terrible EMRThis is by far the worst EMR I’ve ever used using four different ones previously. It is not intuitive, there are way too many clicks involved. The mobile version is terrible would not recommend this to any provider..Version: 3.9.35
✓ Keeps crashingIt’s handy and nice to see EMR but keeps crashing every 2 people.Version: 3.9.21
✓ TerribleI would give his a 0 star if I could. It kicks me out of the system and when I sign back in, it completely locks the chart and won't let you edit it for 15 minutes. I don't have that kind of time. I don't understand why this company can NOT get an apple version to work properly..Version: 3.9.3
✓ CrapI can’t believe that we actually pay for this crap. The app is horrible. The new up date has made it impossible to just document a present history. How can any company be this inept? Don’t they even test the app prior to releasing it to paying customers?.Version: 3.9.13
✓ TerribleYou could’ve just made it so that the last app synchronize with the new app. Nothing seems to work like it should from the old app. And now my biometric settings won’t say I have to use my username and password every single time I open this app. This is painful please update and fix this app.Version: 3.9.3
✓ Upgrades!!1Every time there’s an update, there are more problems. They can’t seem to get their act together with proper updates..Version: 3.9.36
✓ Terrible ApEClinical apparently takes pride in making their Ap even less functional than their pc version which started out great and continues to become more onerous to use with each new version!.Version: 3.9.6
✓ Hiccups at every step!ECW needs to get their act straight soon otherwise they will be left behind in electronic healthcare industry. Every step from logging in to browsing in different windows, site crashing, slow to respond and signing out just creates a longer wait for the patients and delay in finishing our work. Very frustrating!.Version: 3.9.34
✓ Terrible AppI kicks you out every few minutes. Very slow response. Most clicks take 2-3 seconds to respond. It used to a be a good app but since ECW has become a very large company, have not been internet east to fix their issues. I suggest everyone place a ticket to fix their issues. They will only repond if enough people complain..Version: 3.9.4
✓ Physcian gives it oneOne finger up, terrible. Software, once again held victim to corporate manipulation an inability to transfer records without spending millions.Version: 3.9.3
✓ UnreliableAnd it crashed again! Yes, all my software updates are complete. I gave two stars because when it does work, it is a fairly decent app, although, not the easiest to navigate. Come on ECW, you are better than this..Version: 3.9.20
🙂 EClinicalTouch 3.9 Positive Reviews
EClinicalTouch 3.9 works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact EClinicalTouch 3.9.
⛔ EClinicalTouch 3.9 Problems
