MyHealthONE Negative Reviews

MyHealthONE App Complaints & User Negative Comments 2024

MyHealthONE app received 26 complaints, negative comments and reviews by users. Have you ever had a bad experience using MyHealthONE? Can you share your negative thoughts about myhealthone?

MyHealthONE for Negative User Reviews

✓ ReportsI have had a whole bunch of test done since I’ve been in this hospital. I had triple bypass surgery done last Thursday I believe and I’m trying to find my latest check x-ray and the latest one that is available is from April 1 and they actually took an ultrasound in another chest x-ray at 10 o’clock this morning so I actually think your website stinks to be quite frank Kirk Markee.89fxrsVersion: 1.2.7

✓ What a piece of crap!Let’s do this by the numbers: 1. Updates to appointments infrequently 2. No ability to send or receive correspondence with care providers 3. App gets stuck trying to update profile and won’t proceed beyond that. 4. When I think of an app that is meant to be helpful-it should eliminate the need to call in for basic information. It should show up coming appointments and the have ability to send a message to providers all concerns before coming in for an appointment. By all mean download this app, if all you need to see are some of your records( yes, some). Don’t expect it to be useful though..DawoodsmanVersion: 1.0.3

✓ Can’t view all bills or records for a patientI like the patient portal overall, but the records are not always complete, and there is no easily accessible way to view billing activity. They issue a separate account number for each date of service so you have to hunt for each date. Additionally you can not search by account number..Music70x7Version: 1.0.33

✓ “Share” function on app doesn’t workWhen you press “share” on the app and it tells you you can share with Dr. or download your data and you think “that’s helpful” don’t be fooled, it never works! Tells you “unable to process your request, please try again” no matter how many times you “try again”. And don’t bother replicating the issue through the app, they just tell you “due to nature of info please call a representative”. Hello! I know it’s sensitive medical info! That’s why I’m not calling someone and giving that info on phone! This is a medical app! Ever considered maybe a patient can’t speak! Fix the app.SGTMCLAINVersion: 1.2.1

✓ Somewhat confusing and un-optimizedYou’ll get an email saying to register for an appointment ( that you’ve already made previously ) but it doesn’t automatically connect to your account when clicking on prompts. You have to instead open the app, and it still doesn’t show correct info much of the time..Falion1Version: 1.2.3

✓ Should be Better by NowSlow, kludgy, unintuitive. Did I mention s l o w. It logged me out in the middle of making keystroke data entry. Twice. Fortunately it saved the data but I still had to log back in and navigate back to the page. Because everything is so slow to render, it took a while. It doesn’t link data entered in one place (as for example registering for a visit) with another place (for example, your profile). It’s annoying and unnecessary to have to upload photos of my insurance cards and photo ID, the name of my primary physician, and similar things when it’s already available in a different part of the app. I don’t know about anybody else, but my directive to physicians, DNR, and the like are not available on some URL online. They are available as PDFs in my computer. This app won’t allow me to upload those PDFs. It accepts only URLs. And best I can tell, it doesn’t link up with other similar apps. It’s just another data to silo. Looks like the profession has advanced from clipboard silos to electron silos. WooHoo..NicknamelessthanthirtycharVersion: 1.1.5

✓ No resultsI find the app very easy to use, but extremely slow in uploading results from testing & labs!! It should not take 2 weeks to upload the final results of a xray/CT scan etc…Especially when your doctor office has already received the final results within 48 hours of the test. Myself, as the patient, have the right to access my own health information. That is the purpose of the patient portal! Faster access!.Deltadawn@Version: 1.2.4

✓ Currently incomplete appI always appreciate info provided by medical record apps and have especially been grateful for this one while dealing with various aspects of our visits to JMS and Doctors Hospital. MYHEALTHONE can be confusing to navigate but functioned well enough until recently when doctors reports disappeared from the site. That may be a problem on the hospital side but it impacts our usage for updates to various insurance/disability agencies/ other doctors that we deal with. If the problem is on the app side, I do hope it is fixed soon..VidoscVersion: 1.0.24

✓ Horrible interfaceProbably the worst of the worst health care interfaces. I get a message to register for an appointment. Follow the prompts. It took repeated times for the interface to text me verification. Even longer waits for email verification and it timed out. Once I got in, there are no prompts to register. None. No record if appointment in future. Yet hospital called about it. This is a.worthless waste of time. And completely useless..StevefhandtoolVersion: 1.2.6

✓ Too many updates and still the same issues.This makes the third time in a row I’ve been directed by St David’s to go to MyHealthone app to preregister for a scheduled procedure only to be to told by popup my app is out of date. Last update lost my fingerprint log in to an account that I had never established a password for; ended up getting locked out and jumping through a lot of hoops just to get in and preregister with info that hasn’t changed. Why bother having an app if it’s going to require a download each time which by use it potentially cost me access?.Nobody from Del ValleVersion: 1.0.21

✓ Poorly DesignedSetup Account which was not to complicated. Went to the pay option and it took over and hour after numerous attempts to get the bill to load. When it finally did I tried to setup payment options and after several attempts again I got an error message saying something went wrong and I need to contact the administrator. What a complete waste of time. This is by far one of the worst apps..DKTDKVersion: 1.1.3

✓ Total Joke of an appI went three times to urgent care the records of which were supposed to populate to this app. They never did. I called twice for assistance. The first time I was told they weren’t populating due to the urgent care entering my address incorrectly. I had them correct the address, but the visits still weren’t appearing. I called again and after the worker tried and failed to figure out the problem, I was told that it would be sent to tier two to see if they could figure out the problem. Next, I tried the mess engine function in the app. The first response revealed that they hadn’t bothered to read and comprehend my message. I sent another message. That time, they said I would have to call yet again before they would forward it to tier two. I had already talked to these people nearly two hours, so I’ve had enough..Anncp7Version: 1.2.1

✓ Not always “on”When the app works it is great. When it doesn’t, It really doesn’t. Lately it’s been Doesn’t. It takes forever to load, then after it is loaded it will tell me that I have no health records or can’t find my appointments. I have deleted and re-installed 3 times. I hate this app but this is where I can sometimes, if the goods are with me, get results from bone marrow biopsies and Dr reports. I’m using 5G wireless with “all the bars”..Vatican newsVersion: 1.1.3

✓ Urgent careI’m visiting Texas. Needed to visit urgent care but Ihave to complete this app to get my lab results I don’t understand why they make it so hard to get my records. I’ll never use this app again. It’s not in my state. Then they put 10 pages, on my iPhone, of disclosures which I can’t read that I have to agree to to see my records. Then they tell me that my results aren’t ready after they said it was. Grrrr..MjzoomVersion: 1.1.7

✓ Update loop failThe app is requiring me to update to the latest version to use. I updated it via App Store and went back into the app just for it to say I need to update to the latest version again. It once again rerouted to the App Store but it just says “open” as it’s already downloaded. I’m stuck on an endless loop without access to my recent medical information..SweetSerenity87Version: 1.2.0

✓ UI better than MyChart, info very lackingHave to give credit to designers for just sticking normal UI conventions and components and not making up weird new stuff like MyChart does. That said, the actual experience of using this app is way worse than MyChart. This is not particularly integrated with HCA’s actual charting system. Many sections in the records never seem to get updated at all. The ones that do, take 5-10 minutes to populate with data AFTER a you go to a screen to view it. I have no idea what kind of wacky integration they had to do with the real charting system but having a hard time imagining what takes 5 minutes to update some text between 2 systems. This happens any time you have any new record in your chart of any type. You have to open the app, click on the section of the record that you want, put down your phone and go do something else for 5 minutes, and then come back abd check it again..R_x_bVersion: 1.2.2

✓ Patient Test ResultsI need to get Covid results for my son but it’s only showing me results for myself. The location in Dickinson told me to download the app and I should find my sons test results there. However she did not explain how to obtain those results. I tried creating an account in his name but I was unable to so I have no idea how to get his results. The app does not explain if you can add dependents or not. Now I have to drive to the Care Now location to pick up my sons Covid results in order for him to return to school. I was originally told to download the LabCorp app and the results would be downloaded there. I did and his results are still not there. I was Covid positive over a month ago and my results are still not in LapCorp. So I have now downloaded two apps and neither can give me the documentation I need..CareNow- HorribleVersion: 1.0.20

✓ Pre-registrationI went through and completed the entire and lengthy pre-registration form . at the end it would not ket me submit and asked that i try again. My wife went back through It and the same thing happened. If Parkridge wants me to take my time to pre-register to save their staff time then they had better get a better program. No way will I go back through this crappy app again. I rate it a big fat 00..UrcrazierthanbedbugsVersion: 1.0.21

✓ Really???I just need to print or send a CT report to a provider at a different hospital system, but … no. You can’t do that! How hard is it to let me do one or the other without sending pages of information that they already have, what a waste! Plus once you do find the single report can I do either? Nope! MyHealthONE has been a royal pain since my first use, as an employee talked me through the system, saying things like “That shouldn’t happen!” or “I don’t know why you can’t get that done?” until today. I have wasted my breath offering suggestions here and was even told if I wanted any of my suggestions to come to fruition I needed to get a job asCEO..Stephen, KED-725Version: 1.1.9

✓ No information postedI’ve had 7 surgery numerous test performed at the Overland Park Regional Hospital. I’ve received an email each and every time I have a test or procedure done to check my health one app. Nothing. I mean nothing is posted in this app or either the app doesn’t show me. So either the hospital isn’t posting the information correctly or the app isn’t showing me this information. What a waste of space o my phone I’m deleting it and hope that you find your hospital of choice delivers the information you expect to find in this app..Dvickers2000Version: 1.1.2

✓ Not user friendly or helpfulI go regularly for lab work. Every time I go generates a new account number so I have to enter each one to discover whether I owe anything. Why can’t it simply show me everything with dates of service, even if my balance is $0. At least then I could rest assured I did not owe. As it now stands, I’ll only discover I owe $5 when some collection company sends me a bill for $5 plus $100 in penalties and fees. This is one of the less user friendly systems I’ve had to use..I'm Sorry I Have to Say ThisVersion: 1.0.5

✓ Not Elderly FriendlyMy husband and I use the same email address. Have done so for 30 years as do many of our elderly friends. We can’t set up a my health one account for both of us because we share an email address. This email address has been connected to both of our medical records for all these years. Now, only one of us can set up an account. This is ludicrous!! We don’t want two email addresses and should not be forced to do so just so we both can get our medical records. This is taking HEPA privacy to the extreme and is counter productive. For those who choose to share their email account with a spouse it should be their choice. Because I set up my health one first, my husband is unable to view his records and can not register for his upcoming appointments. Shame on My Health One!!.ACD50Version: 1.1.1

✓ Provider Reports Missing for MonthsSomething broke in early September 2021 making daily provider reports unavailable. While the app says this is temporary, after more than three months without a fix, it sure feels permanent! What is the hold up!? How about better managing customer expectations by telling us why this happened and when it will be fixed. It is nearly impossible these days to get doctors on the phone when you need them, so having these in-app updates for loved ones staying long in the hospital had been a godsend..Whirlpool DreyerVersion: 1.0.23

✓ Account creation issues, payment issuesI’m not impressed. Account creation was difficult. Fields don’t auto populate. It would be nice to have a log in with Apple or similar option. My real complaint is with the payment. It was difficult to use the credit card form, again didn’t auto populate correctly. And when I clicked submit, it crashed and reported a system error. So did I pay or not? I’ll have to wait and see. You should add in Apple Pay to make it dead simple..BjgreenbucknellVersion: 1.0.3

✓ No longer worksThe app was working just great and provided a lot of information up until today. I downloaded the newest version and it still isn’t working correctly. It kicks me out or says it doesn’t recognize me. Sometimes it finally logs in and the results don’t load. Just give an error message. Please fix it as it used to work just fine. Never had any issues until today. Not able to look at anything whatsoever..Dee.5Version: 1.0.15

✓ Worst EverThe communication leading to this app was all about pre registering for my surgery. Once you get it set up and logged in, there is nothing that allows you to register for anything and all the links take you from one to the other until you are back where you started, which is nowhere. Now it is making me choose a nickname o submit this and so far all are taken..HjkloouhwVersion: 1.1.5

MyHealthONE works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact MyHealthONE.