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Academy Sports + Outdoors App Complaints & User Negative Comments 2024
Academy Sports + Outdoors app received 35 complaints, negative comments and reviews by users. Have you ever had a bad experience using Academy Sports + Outdoors? Can you share your negative thoughts about academy sports + outdoors?
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Academy Sports + Outdoors for Negative User Reviews
✓ App updateI updated my app today, because I had to. When I opened the app, I was forced to create/sign in to an account even though I didn’t really want to. All I wanted to do was search for an item at the store so I wouldn’t walk all over the store. I used my email address, got a temporary passcode….because that was supposed to be easier than using a password. Now I’m stuck on the sign in page. I enter my email, click continue, entered my phone number, and it takes me back to the sign in screen. I repeated with my email, chose to skip entering my phone number to do it later, and I still get thrown back to the sign in page. Can’t use the app, won’t be shopping at Academy..Version: 2.10.0
✓ “Opps Somethings always wrong..”They had a 3 day online only sale and the app wouldn’t select anything for the cart. I closed the app and reopened it a couple days in a row. Figured I had to create an account to get around it, but you guessed it… “Opps something went wrong with your request.” Eventually they moved to an in store sale, so I’ll just go by the store instead. Error message was the same each time. Looks good, but doesn’t really function for shopping..Version: 1.2.1
✓ Watch your shipping choicesI ordered 4 items on one order. It was split into 3 sections. I wanted 1 section (3 items) shipped to home address. This section went to an out of state address on my list - which I did not want. The other remaining mysteriously appeared as ‘pick up’ order - which I did not want. Called customer service - after an order is placed no changes can be made. To change anything you have to cancel the entire order and start all over! I’m not a happy Academy shopper!!.Version: 1.5.2
✓ Forced update?If the bar scanner for price checks don’t work in your store, this can be helpful. Battery drains kinda fast though. Some things can be found online only or can be on clearance. They still having a forced update with a banner. It’s great that Academy is updating the app, but their whole website should be redone. I just hope the store stays red and supports us. The company went woke and told everyone to get a shot just before I left in January 2022... otherwise they were going to force you to get tested weekly. I guess they didn’t like me not wearing a mask. Now the app is requiring to make an account? Can’t I use it with a guest or be anonymous like most websites?.Version: 2.9.0
✓ Website needs workDisappointed with the website. I would search an item, click on it, and when I returned to the items it would take me back to the very first item on the list. If I was on page three, I’d have to go back through all the item again till I got to the third page and start looking again. It’s not the first time it’s happened. You are going to lose sales or customers. It’s very annoying, but it does not do it every time..Version: 2.8.0
✓ Worst service ever. Never ever in my life I would buy anything from this companyTook me over 3 hours just to buy a bike for my granddaughter. First I created an account. Wanted to pay for. It’s unbelievable nobody could help me. So I decided to chat No way. I kept saying I want to buy a bike. Than called the store ohh noo we can’t help because its a on line order. Than I was finally ready to make the order, they needed a pin. Than they change my order to another store and also changed the color. You guys are going to have my worst review in history. Never ever again I will buy anything from you. Gloria A castillo.Version: 2.10.0
✓ Change to pick up personI had to cancel my order and reorder just to change the pickup person on it. I think that this is something that needs to be easier to do. After the order is placed you cannot change it and the store will not give it to anyone else. Big inconvenience. Enough to only shop here when I absolutely have too..Version: 1.5.2
✓ Status of deliveryEst delivery date: is way off by 5-7 days, customer would be better served if the shipping tracking numbers were included. I have one order purchased in late Apr, est del 4-7 May , date of this review is 7 May , the purchase doesn’t show shipped yet. I also signed up for notifications of ready for pickup at store via text and email, but last three orders I have not received these notifications..Version: 2.4.1
✓ Why is “Hide OUT OF STOCK” an option if still shown?!Searching couple specific brands so decided to toggle “hide out of stock” items in order to make the list more manageable (& they’re OUT OF STOCK anyway!). Even after sorting various ways, out of stock items are STILL being shown. INCLUDES OUT OF STOCK — ONLINE, SET +NEARBY STORES, ALL OF THE SIZES + ALL OF THE COLORS. ❌ Also tried on the website, same thing. Even more inconvenient than the list of thousands of items that came up—that also include items by OTHER brands than your selection BUT apparently Academy thinks you won’t notice (?)—is that you decide you want to purchase so click that item only to discover it’s out of stock when the item comes up. INCLUDES OUT OF STOCK — ONLINE, IN STORE, ALL OF THE SIZES (even the seldom ordered XXXS or XXXXL are out of stock & some items only have 1 size listed AT ALL-that’s out of stock) and yep, ALL OF THE COLORS. No all of the items didn’t JUST miraculously sell out when I began the search, as that would be HUNDREDS of items over 10 + searches within the Academy app AND main website, over a course of several weeks. So no. **The conclusion—too little time for this nonsense when alternate stores do not have this same issue.**.Version: 2.9.0
✓ Let’s see nowFirst time I ordered from here & it was so so, ordered a knife, 2 men’s sandals, 3 packs of under armor socks & a knife sharpener. Delivery was fast BUT one of my items which was the knife sharpener was returned & used before I bought it, the box was stapled & I would’ve been fine with that BUT it was used where you can see it was used, they should’ve said that & maybe gave a discount on an open used item so the customer at least knows & decides if he/she wants a used item, not cool for any customer especially for a first time customer for them to go through a so so experience & 2nd was they gave me the wrong size on 2 of the 3 packs of socks. I like this website & the deals they have especially with the free shipping are good so it’s fine but hopefully they will let customers know when something is used especially when it shows that it’s been used. So I gave it a 3 stars because for that but I will be shopping here again because they have nice products & reasonable prices..Version: 2.4.1
✓ Credit cardI applied for the credit card as I love your store was suppose to get $15 credit but did not. Also being new to Acadamy in Christiansburg signed up for both email and text but didn’t get the 10% off. I have made three purchases in 3 days. I’m very confused so I’m not sure if I messed up or maybe it’s too confusing. I love the new store but I’m confused by trying to sign up for things..Version: 2.10.0
✓ Great store. Bad CC service.Love academy. Made the mistake of getting a credit card. I’m normally on top of all of my payments with reminders on my credit cards. However I could not access my Academy account until the CC has arrived in the mail(3 weeks). Payed it on time. However the text and email notifications I enrolled in never sent me my due dates to be able to put them in my phone. They were more than happy to send promotional shopping offers though! Ended up racking non refundable fees and customer service would not help at all! Either way my mistake for not being more on top of it but I figured out of the four emails a day I get about academy deals they could have the decency to email me about my credit card payment that’s due😃.Version: 2.7.1
✓ The worstThis app is so bad, it’s turned me off of Academy permanently. Glitches abound. It forgets your cart repeatedly. Tells you it’s empty. Refill it. Again and again. Everything is out of stock. Then in stock again. Picks your delivery/pickup method for you and charges for delivery on items not available for pickup! Then, all of the sudden, remembers your cart and multiplies it! Changes prices from the item screen to the cart. BE CAREFUL!! Quadruple check EVERYTHING if you dare to use this app! Chat won’t help you. IF you get a human, they “unfortunately” can’t do a darn thing. BEWARE..Version: 1.0.2
✓ Academy AppTerrible app compared to other companies. As a card holder I’d like to have the option to pay my bill on the App. As a card holder I’d love free shipping. I’d also like for it to be easier to navigate the App. I just placed an order for an item that did not appear on the App when I searched for it by it’s specific name. I looked it up on Google and found what I was looking for and had to search the actual sku number on the App. Please make it better..Version: 1.2.1
✓ Not allowed to use the app without an Academy acct??Used to be able to open the Academy app and browse merchandise, see what store has what I’m looking for in-stock, but now it won’t let me into the app without having an Academy account and there’s no Skip option to get past the first page to provide an email address or create an account. Nobody does that - Target, Walmart, Home Depot, Lowes, etc. I always have the option on these other apps to login later but Academy wants a login upfront to get in. Highly irritating..Version: 2.10.0
✓ Needs some polishThe app seems to behave erratically. Sometimes searches return irrelevant results and Apple Pay doesn't seem to work at all. No matter how many times I try to fix my contact info, it doesn't want to work. I haven't seen this problem occur before, every other app/point of sale I use Apple Pay on works flawlessly..Version: 1.1.1
✓ App is ok to buy products but nothing else!Wanted to review the store but you have to go to the website which asks for store number and transaction ID as well asks for register number. Look at your receipt and tell me how much of that info is on the receipt! Benton, Arkansas store has empty shelves, poor selection and terrible customer service! Long wait lines during busy hours only to have a register open and tell those at the very back of the line to come to the newly opened register! What about those who are 3-4 customers deep who have stood there for 10 minutes??.Version: 2.7.1
✓ Drove 20 minutes to another store and item wasn’t there.Last night my local store was out of the ammo I needed, so I checked online to see if another store had it in stock. I drove 20 minutes burning expensive gas and incurring $5.40 in tolls alone only to be horribly disappointed. They showed 2 boxes, but when I arrived their inventory was just wrong and they had NONE in stock! This is not the first time this has happened and Academy refused to do anything to make it right or correct this error. They could have easily offered free home delivery of the items from another store, but refused to help..Version: 2.10.0
✓ If only the filters workedIf I select “hide out of stock” I shouldn’t be continually shown products that are out of stock. If I select “40S&W” I should not be shown anything that is not compatible with “40S&W”. If I wanted to see 9mm options I would select 9mm, if I wanted to see all the products you DON’T have, I wouldn’t select “hide out of stock”, I’d waste my time looking at all the items I have to go else where to get. Website is just as bad as this app. Better off just going in store or even better shopping else where that can keep up with inventory and demands. I would suggest Adventure Outdoors over Academy any day..Version: 2.7.1
✓ Improvement neededI should be asked up front if it’s for store pickup or delivery, that should follow throughout the order. Somehow, I constantly have issues with it reverting to store pickup. Need to be able to choose a type of clothing and size, then dirt by clearance if those only. And remove shoes or other product types in the beginning..Version: 1.3.1
✓ Mis-Advertising Deals is WrongSite says $20 off $100 and takes you to over 2,000 items. You have to hunt hard for the fine print that sale and clearance items are not included. This is so wrong to lead you to think the 2,000 items it shows you are eligible for the $20 off $100. Academy needs to be more honest. Wasted time when the items weren’t eligible.Version: 1.2.2
✓ Login problemsI like the app but every now and then it has a problem with me logging in. For example: I was using the app and was about to purchase some clothes and it told me I had to sign in. I did, with the same email and password and it said my info was incorrect. I did it the second time thinking I might have pressed a wrong letter or something but it still said the same thing. Now I contacted customer service through the app and they said now I have to wait 24 hours before being able to retry but when I do I have to choose the option that says forgot password..Version: 1.2.1
✓ Payment info/non-stockI am a PIM / Digital Coordinator for my company so I am quite versed about what is ancient a great site. The sight is horrible at saving payment information. Cannot have 2 Academy cards listed apparently. Tired of adding mine and then reading once I use my dads. I always pick save for future. When you want to search only stock, and click “hide out of stock”, it still shows so many items it in stock. Coming from the digital word, I am quite disappointed in this website..Version: 1.2.0
✓ In-store pick up optionsI understand stores run out of products, however the option to pick up in certain stores close by should still be available when an item is out of stock it should be able to be ordered and sent to the store of choice for pickup. It can be transferred between stores or sent from the warehouse as a store order. The customer shouldn’t have to drive further to get items to save on shipping costs..Version: 1.1.0
✓ More sorting options neededI’m happy Academy finally has their own app! But the sorting options are too limited. I can’t even select a gender when I clicked on sale items. Nor could I select tops by sleeve length-a standard selection anywhere else. Rarely do I need to filter by color, but type of clothing, size, length, all the time..Version: 1.1.1
✓ The app is not up-to-date at all.Unfortunately, I have not had good experiences with Academy. I will purchase something and when I go to the store and pick it up, it’ll be the wrong item because the item I ordered is out of stock. Or I will order it online and expect a home delivery and then I’ll get a text the next day saying my order is out of stock. This is happening on multiple occasions. Academy needs to do better..Version: 2.10.0
✓ Ok as a reference, don't take as gospelInventory counts aren't always accurate for any number of things. Ammo stated as not in stock at a particular store was actually there, or shown as in stock and actually wasn't. Same applies to fishing lures, rods and reels, footwear, etc. Products in locked cases are usually spot on as shown whether in/out of stock though. Product descriptions are basic and don't provide near enough detail for certain things, particularly firearm related products: ammo, optics, firearms. Very little usable info for ammo. No ballistic info for velocity, BC, energy, etc. Almost no usable info given for rifles: barrel twist, barrel composition or material used, BCG details, gas system, etc. List goes on. It's good for basic reference but not near as good as it should be. Leaves a lot to be desired.Version: 2.8.0
✓ Man academy some scammers for realThey sold my pre-paid soccer cleats to someone in store. I had recently bought new soccer cleats in the Academy website I had the order confirmation and everything and two hours later they cancel my order saying it’s out of stock when I already paid for it, they didn’t even give me another option. Besides, the soccer cleats that I ordered now I have to wait 7 to 6 days to get my money back!!!!!.Version: 2.8.0
✓ Apple PayWhen trying to place an order for pick up it and it comes to payment. You can select apple pay and then it starts getting picky on your address. Like they’re going to deliver when delivery is stupid high so I decided to pick up at the store. They still want a complete address when it’s already stored on your profile..Version: 1.5.2
✓ Terrible, can’t get past confirming I’m not a botI keep having to press and hold to confirm I’m not a bot, and it keeps saying my password is incorrect even though it’s correct. I even updated my password through the website because it still has me logged in for the purchase I just made, and I wanted to be absolutely sure my password was correct. The app keeps telling my it’s not. I only downloaded the app to change the pick up person on my order, and to do so you’re directed to do it through the app… the app I can’t gain access to. It’s a never ending loop of “incorrect password” or “press and hold”. App was deleted immediately since it’s 100% useless and I couldn’t get passed the login screen. One of the most garbage apps I’ve ever tried to use..Version: 2.10.0
✓ Website is very inefficientI spent more than an hour trying to order and ship 3 items to my daughter at college. When I entered her shipping address, MY BILLING address was changed to her shipping address! Then, I couldn’t use my saved credit card to complete the purchase because my credit card billing address didn’t match the Billing Address in my Academy order. It was a conundrum that took way too long to correct. I will avoid online ordering with Academy in the future..Version: 1.2.2
✓ Forced to create an accountGo back to allowing the user to browse without an account please. I have always searched the app to see if a product is available at my local Academy, if it is then I’d drive there and buy it. Since the update I am no longer able to do this and have expanded my search to other retailers. I’ll now await the auto generated developer reply “Thank you for sharing your feedback, your concerns have been shared with the approrpriate team for review.”.Version: 2.10.0
✓ App isn’t the greatest.I don’t know how, but the app doesn’t filter products the way you would think. I try to hide out of stock items and it still shows out of stock items. No matter the size, no matter that I put in my location, I don’t know if my store carries the item I am looking for. The only reason why I keep the app is to check my CC balance. Luckily I paid it all off. I can’t even use the app to pay off the CC like other apps I have. Edit: I was asked for a review of the app, so here goes. Two things: how is it that I can pay all of my other credit cards using their apps yet I have to be redirected to a web browser when I’m trying to pay my CC bill? Also, “Hide Out of Stock” still shows items that are not in stock in my location. In fact, there is a few items which are online only yet if you scroll down, it def states that the items are not in stock at the location I am at. Hopefully I have made my point a bit more clearly. I was mad at first, Academy. Now, I’m just disappointed. We can still be friends, right?.Version: 2.3.1
✓ New update requires signing to search.I am a fairly significant purchaser in store. Well over $5,000+ during the past year. I search online then purchase in store when available. The latest update requires to sign in or you can’t perform a search. I do Not use my phone app to make purchases. If I buy online I use my laptop. Prior to the last update I would have rated the app a 5 star. Unfortunately now it’s useless. Please fix..Version: 2.9.0
✓ DisappointedI placed a significant order on this past Black Friday, I opted to pick up my order in-store for safety reasons. What I was not aware is that half of my Christmas order would be cancelled and for the remaining items I’d have to do several trips to the store after receiving emails after emails “that my order had been fulfilled!” Only to arrive at said store to be handed 1 item and no clear answer as to why I have to do various trips. The first person I spoke with was very unprofessional and cocky and not interested in the inconvenience this has been to me. I believe he was a supervisor or manager he wore a blue shirt. When I went back again 3rd time to pick up another package of my (order) I ask to speak to a Manager who this time was very empathetic and understanding with the situation I was experiencing. He was kind and patient and listened carefully as I explained my experience at this store. He promised he would look into it and to make up for the inconvenience he actually gifted me a gift card out of his own expense and a few discounts coupons. He didn’t have to but he understood the inconvenience of me having to drive multiple times to the store to pick up my items. And the disappointment of shopping online at the store I picked and then not even notified that half my order was cancelled. Until I personally checked the Academy app. I can’t say that I will continue shopping here..Version: 2.10.0
🙂 Academy Sports + Outdoors Positive Reviews
Academy Sports + Outdoors works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Academy Sports + Outdoors.
⛔ Academy Sports + Outdoors Problems
