Atlas - Rewards Credit Card Negative Reviews

Atlas - Rewards Credit Card App Complaints & User Negative Comments 2024

Atlas - Rewards Credit Card app received 10 complaints, negative comments and reviews by users. Have you ever had a bad experience using Atlas - Rewards Credit Card? Can you share your negative thoughts about atlas - rewards credit card?

Atlas - Rewards Credit Card for Negative User Reviews

✓ Be careful when funding accountBe careful when funding this account I funded it $200 thinking OK cool I will just use it for my gas well right after I funded it and asked for me to upload a picture of my ID I had recently lost my ID so I would have to order a new one which will take 7 to 10 business days and I understand the reasons why I need to verify ID but you should be allowed to refund the money that you just put on there back to your account. They do not do that and I did not have the gas to get to work and I lost a very good job, it seems like everyone I talk to just you copy and paste messages and that’s it. It could be a great app could be a great card. It could jump your credit score a lot I don’t know all I know is that they caused me to lose my job or I guess you could say I caused myself to lose it because I should always have my ID, but it was the fact that they wouldn’t refund my money until my ID came in but it’s OK. Life happens I guess..True to my word 8919Version: 2.1.1

✓ Only 1 star at the moment because I can’t get ahold of customer serviceI can’t rate the app because I can’t get in to it! It stays stuck on “verifying info” no matter how many times I uninstall and reinstall it, the moment I open the app again it jumps to that page without me even signing in. And I thought uninstalling is supposed to delete all connected info. I have sent multiple emails, texts, voicemails as since the only thing that happens when you call their number is the option to leave them a message. They say they are available 24/7 but they aren’t ever available. I have been trying to get ahold of them for close to two weeks. Why? Because I received my credit card in the mail and ZERO way to activate it or use it. SOMEONE PLEASE CONTACT ME!!! I have an opened credit card in my name with no idea the limit or terms or anything! Beyond infuriating to say the least. And before anyone asks. Yes I have updated my phone to the latest and checked for app updates. No option to log in online either so I guess I have to report it or something? Cause this will have some impact on my credit if it’s just sitting there. Please, can someone help me? Thank you..To_Infuriated_And_Beyond!Version: 0.6.2

✓ JokeI was using this for a few months with no issues and randomly they ask for identification verification. I sent the info they asked for and it said it would take 2-3 days to verify. A week and a half goes by and finally I have to contact them about what the issue is because it was stuck on “verifying info” and couldn’t do anything else in the app. The response I got was that they were unable to verify my identity and they are canceling my account. There was no Info about why they wouldn’t accept my ID nor did they contact me personally to at least let me know or try and resolve whatever the issue was. They just closed my account. This is pretty shady and a little ridiculous..KoremrogVersion: 1.1.11

✓ Great idea, needs a lot of workI think this card/app has a lot of potential & will help raise credit scores but the company is clearly still in the beginning stages. App is not the most user friendly and often crashes. Also, debit card payment feature still does not work ( unheard of third party process won’t verify banking account). Also no live customer service or phone number to reach an agent And it’s takes about 2 days to get a response via email/message. Company doesn’t allow fraud/transaction disputes. Youre not allow to withdraw any money you add to your saving account so BEWARE. Very disappointing at this stage..Steven-JaysonVersion: 1.1.7

✓ DO NOT JOIN!I am giving one star only because I’m required to give at least one to leave a rating. I recently had my account hacked and watched as someone repeatedly tried to create virtual cards to use for unauthorized transactions. Thankfully I stopped this due to the alerts I had set up - with no help from customer service. They tried transferring $100 from my bank account and requested a physical card before someone finally responded to my pleas for help. Then my account got paused and when I inquired what was being done to fix the issue - was told they would not be reactivating my account because they could not verify my identity. No customer service. Willing to lose my business rather than admit the fraud that was committed on my account that I, myself, had to stop since they have no easy access to customer service. Took days to get a response. Still don’t know if they ever stopped the physical card but I did alert my bank and was able to stop the $100 transfer. Extremely disappointed as I was using this on a regular basis to rebuild credit and feel I’m being punished for someone accessing my information. DO NOT RECOMMEND!.Ellasophia09Version: 1.2.6

✓ No customer supportWas excited to open this account, me and my partner were using it for basic expenses for a couple months. It was added to my credit report and everything was going fine, we were getting an increase in our limit every month and making our payments accordingly. Then out of the blue I get an email that they are closing my account due to not being able to verify my identity and I have reached out to their support multiple times over the past couple weeks. I get computer generated responses that say the same thing. Can’t reach anyone to fix this issue as we would like to keep the credit line and if my account is closed will be detrimental to my credit for opening and closing so quickly. Beware of this virtual credit card!.ApollobeatzVersion: 1.3.6

✓ Ultimate ScamThey take your money, which in my case was funded straight from payroll. They freeze your account for no reason and take all the money you have used to fund it and keep it. In order to release it you have to pay them back for money they never loaned you . Yes, read that. They want you to give them back what they never gave. If you deposited 200 dollars. They want you to give them 200 to release it. So your out of the 200 dollars and they are out of nothing because they have frozen and stole your funds . Pay for your own money to get retuned Even with proof. Believe all of the reviews that say tell you this same exact story . The good ones are paid reviews and that is obvious. They froze mine immediately when I decided to disconnect my payroll. They already had money of mine and I wasn’t allowing them to steal anymore . So they just stole and kept what they already had. This is worth an investigation . It’s got to start somewhere. Out in California living the life off of stealing from innocent people. Shame. You’ve been warned. This is a complete scam!.Truthteller52Version: 2.1.0

✓ It’s a definite scamDon’t listen to the 5 star reviews they offered $5 for a good review in the App Store so those are liars or their staff. It’s a definite scam. And my lawyer says if they don’t close the account after I told them to and try to charge me or report it negatively to my account that I have grounds to sue. So I’m just waiting for them to try that angle so I can sue them for refusing to close the account. Customer Service is terrible. Takes a week for them to get back to you. Then when you respond it takes another week for them to reply. There’s no contact number and since I decided I wanted to they decided they wanted me to pay a balance off that I deposited. Nowhere in the history of a secured credit card do you have to pay off a balance that belongs to you..DIDITeaVersion: 1.2.6

✓ Don’t do it!!They take out whatever money you spend the next day , so if you need time to pay it or until payday it won’t be much help. They say they report to the credit bureau’s but I’ve had them for almost a year and my in time payments with them never show up. Whatever money you put into the account is what they’ll allow you to spend and only twice have I gotten a $5 increase to my credit limit which isn’t anything at all for being a customer for almost a year. Once they take this last payment I’ll be leaving as a customer. Save yourself some time and go with a nice secure credit card with a well known company. Do your research and build credit with them. When I had Self credit it was much better I mite go back to them..Bbbbbtinkytinky 17Version: 1.4.6

✓ SCAM!This app won’t let you close your account until you pay off the balance even though it’s all your money! They won’t let me close my account till I pay back money that I deposited into the account ! They are trying to take my money that is not theirs just so I can close my account. Also they charge your bank with no permission anytime they want and it doesn’t go through instantly. This app is not it. Please trust me don’t use it you won’t be able to cancel your account unless you pay money that was yours to begin with ! They never gave me a single $$ yet u have to pay them my balance that I deposited just to close my account. Not fair not right at all. I have to open a whole new bank account just bc I can not unhook my bank account to this card! It’s a whole scam the support teams is slow to respond and they don’t care ! Stay away. Trust. Love. These guys don’t care. Slow to respond and asking for $$$ that was never theirs just to close my account..XdMaC3o3Version: 1.0.2

Atlas - Rewards Credit Card works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Atlas - Rewards Credit Card.