Pandora: Music & Podcasts App Negative ReviewsPandora Media, LLC

Pandora: Music & Podcasts Negative Reviews

4.7
4.78653 star

Total 21 Negative Reviews

Pandora: Music & Podcasts App Complaints & User Negative Comments 2023

Pandora: Music & Podcasts app received 21 complaints, negative comments and reviews by users. Have you ever had a bad experience using Pandora: Music & Podcasts? Can you share your negative thoughts about pandora: music & podcasts?

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Pandora: Music & Podcasts for Negative User Reviews

Rather lacking...I do love Pandora, and I use this app all the time, but certain features never work on my phone; for example, the friend search, and Facebook linking. I tried those on my husband’s Samsung phone, and they work, but not on my iPhone for some reason. Deleting and reinstalling doesn’t help. I also think it’s rather lacking in features. There are some things that I would love to see in this app, and this is just my opinion of course, but I think Pandora should expand the social aspect of their service. The current friend feature is kind of pointless. I always thought it would be cool to be able to have more interactive features with friends’ profiles, like commenting, sharing, liking, etc. Having the option to display what you’re listening to at the moment, either publicly or just with friends, would be nice; I know there used to be a similar feature but it’s gone now, and it only showed the last station listened to, not real-time listening. (Of course this should be optional. Everything should be optional.) Another thing I would like to see would be some kind of listening statistics, more than just the vague ranking of what you’ve been listening to most recently..Version: 2003.2

It Used to WorkPandora used to be my go-to music app. I was introduced to artists I never knew existed because they were similar to what I already enjoyed. When I got a new car with SYNC3, Pandora was rock solid. I could move from house to car and back without missing a beat. But several months ago, Pandora started having problems. When I get in the car, especially when using CarPlay, there’s no better than a 10% chance that I’ll be able to open Pandora, select a playlist and actually hear music. Most of the time it will give me a list of my playlists, but selecting a playlist just snaps back and does nothing no matter how many times I select it. Sometimes the app on the phone tells me “Poor network connection”, or its stuck asking me to start a free trial, or there’s a “Skip to Pandora” button. But you know what’s not there? Music! My home wi-fi is unchanged. There are no new cell towers. I have at least three bars. There is no reason why I can’t do today what I did for months without any problems, and that’s listen to music. So I have deleted the app and reinstalled twice. If I have to delete again, there won’t be another installation. And that’s sad because an app that once brought me so much good music and introduced me to so many artists, now brings only daily frustration..Version: 1710.2

Great app but...This is an excellent app. I absolutely love it and I use it all the time. It allows free music, music curated for you, and make your own playlists. The reason, though, that I gave it three stars is because of ads. I get it. If I skip the songs like ten times, yeah I should get an ad. But sometimes the ads are quite long. And, on top of that, after the ad ends I only get two skips. Also, it randomly plays ads in the middle of songs. I will be listening to something then all of a sudden I will hear “We have great deals at target”. Usually these ads will last about thirty seconds and then when the ad is over, it skips the song you were listening to. One more complaint. If you make a playlist with 10+ songs, you will not be able to listen to all of them in one sitting. After listening to about 5-7 songs on your playlist, it will cut and send you to a random station. It’s annoying because sometimes I just wanna listen to MY songs. The ones that I picked out. This really gets on my nerves because when I’m in my feels, and I’m listening to my “sad song” playlist, it will cut randomly to a pop hits or a hip hop station. Once again. Super frustrating. I basically stopped making/listening to my playlist because I can only listen to a few songs in one sitting. Please fix these minor problems, but other than that...great app..Version: 2012.1

App needs so much workThe service itself is great. All of my complaints are with the app and not Pandora itself. 1. App seems to get shut down in the background after only a few minutes if it’s not playing music. Even if you’re not doing anything else with your phone. So when you open it back up, everything needs to reload and whatever song you were listening to is gone. 2. CarPlay issues. OMG, where to begin? CarPlay with Pandora is a disaster. Keeps going from Now Playing back to the Stations screen. Stations don’t load (blank screen) sometimes, forcing you to use your phone to get started. If you change stations or skip songs, sometimes the Now Playing screen will still show the previous song for a good 10 seconds or more, during which time onscreen controls like Pause will not work. 3. Offline songs are noticeably louder than if they’re streamed. Offline mode also seems hesitant to switch back online despite a strong and solid network connection. 4. Ever since Offline mode was introduced, the streaming cache has been severely reduced. It used to cache 3-4 songs. Now it doesn’t seem to cache the next song until the current one is half way done. If you’re in a spotty area and you skip the current song, you’re out of luck. I would happily trade Offline mode to get back a bigger streaming cache..Version: 1903.2

Love you, but there’s one problemI've been using Pandora for years and I love it. Yeah, they have some bugs, but a lot of apps do. Some of my now favorite bands I found from pandora. I pay $5/month for the premium version and it’s really worth it. My only complaint, which is more of a suggestion or request, I wish I could choose which stations I had offline. I have stations that I’ve listened to so freaking much, that’s how the app decides which stations are available offline, but I don’t want those for offline use. The fact that the more you listen to offline ones, the more hours you accumulate, solidifying their spots on the list. I frequently find myself with little to no data connection, so I really appreciate and rely on the offline mode. I tried deleting those stations and re-loading my offline stations, but alas it did not fix the problem... it honestly just made it worse. I deleted all of my stations that hadn’t been listened to this year and I’m realizing that to get the stations I want offline, I’ll have to delete all of them but the ones I want. So if you could choose the stations to download, that’d be dope and then I’d definitely give you a well-deserved 5 stars 😬.Version: 1807.1

Unfair! I’m outraged!!I am taking my business elsewhere. They don’t have a number you can call if you have a quick question and they drag to respond. I sighed up for the premium family plan and I was actually kinda excited about it. I had it for 3 months and had my sister and parents on it. Just two days ago they didn’t take the money and pandora asked me if I wanted to subscribe to one of their plans. I thought there must have been a problem with the card I have since it’s been acting up. I went to where you sign up to the pandora family plan and it asked for my log in information. I logged in and it said “Unable to subscribe to Pandora Premium Family You must be 21 years or older to start a Pandora Premium Family plan. To join, have someone else in your family who is 21 years or older start a Pandora Premium Family plan, then they can add you to the plan as a family member. Alternatively, see other subscription plans” I am outraged and feel this is unjust if that was their policy in the first place why didn’t they just deny it in the first place. I don’t want anything for free I have been paying and before that I had the regular premium. All I want is to be able to enjoy the family premium plan once again..Version: 1808.2

Nothing compared to Apple MusicThere are a lot of adds on Pandora and after paying the smaller subscription (something like $5 a month), I found that I was still limited in what I could do. I was not able to make or edit playlists nearly as well as Apple Music if at all (I never figured it out), the amount of likes and dislikes was also limited. There came several times when I noticed an apparent glitch in the system as well. There was a type of song that continued to play on a certain violin station (Daniel D) that sounded almost like a metronome. I pushed dislike. But then, as if I actually pushed “like”, it played another similar song. Before I knew it, I was listening to nothing but that type of music and patiently disliking every last one. Then I ran out of dislikes. I have noticed that a lot of stations are seemingly preset mostly by popular trends. My likes and dislikes don’t have as strong an influence as they should. Basses on these disappointments, I decided to find somewhere else to get my music. I got Apple Music unlimited for $4.99 on school discount. I have unlimited access to anything - unlimited skips, easily editing of playlists, unlimited likes and dislikes, recommended albums to add to playlists, I can skip to the middle of any song. Pandora served its purpose, but Apple Music, while compared side by side with pandora, is much better..Version: 2001.2

Done with this appThis app seems to have a new unfixable bug where when I connect to my car (wired or Bluetoot) the skip doesn’t work. I press once on my wheel to skip, and pandora app skips 1-3 songs, effectively using all my free skips. Wrote to help desk telling them I tried resetting, reinstalling, updating the app, and restarting my phone. And what do they say? They completely ignore what I wrote and tell me to do exactly what I just said I did. It’s like they didn’t even read what I wrote. They literally advised me to do everything I said I did. Now, with all the overwhelming amount of ads, it’s impossible to navigate the app without accidentally clicking into the upgrade button. And I accidentally bought the upgrade because the ads are so well timed. It shows one ad and you go to hit close ad or whatever it is, and immediately the pandora upgrade ad appears with the purchase button in exactly the place as the close ad button so you hit the purchase botton. I apparently hit tbat thinking I hit the close ad button and then I went to open my phone with my finger print not realizing it and bought the premium. Immediately cancels my subscription but the damage was done. I will be deleting this app after the month is over. Really disgusting how you trick your customers..Version: 1803.1

Slimy sales tricks. Classless.Barely able to navigate app due to the overwhelming number of adds that they jam down your throat. Back to back Pop ups that require you to close, lazily slopped together commercials, and if that wasn't enough the variety of songs is pitiful. After the first 7 songs it just goes to a loop where I hear the same familiar songs day in and out. For how little this app provides it's not worth sitting through horrible repetitive commercials and closing swarms of pop up ads. Goodbye pandora. (3 month later-update) If I had the money to buy out pandora I would. Upon owning the company I would then run it straight into the ground and erase its existence from the planet. How you have managed to create a music listening experience that is so horrible is beyond me. Your listeners should love you not hate you. Annoying users with ads until they cave and purchase premium is a slimy business tactic. I have more respect for telemarketers. I came back to use the app to see if anything changed and I can't even open the app. I have a top of the line phone that can run everything but your app. It's almost 2018 and you can't get your app to function on a modern phone. There has been 3 updates and nothing has been resolved. DISGUSTED!.Version: 1708.2

Thumbprint Overrides SelectionWhen I choose an Artist to listen to, I expect the majority of the music for that channel to be the Artist I selected, not just a few. It seems the more thumbprints your choose, the less of the actual artist you want to listen to actually get played. Recently is seems to be maybe 10-15% of the actual artist/musicians channel that is chosen actually gets their music. The only way I can see to fix the issue is to “Un-THUMBPRINT” the individual channels other artist/musician thumbprints to be able to listen to that channels music. The thumbprints should only be used as a guide for using the thumbprint channel itself, or to fill in an occasional selection. There should be no more than 25% of the thumbprint selections on an an individual / group artist / musicians channel except for thumbprint or various selection channels. Perhaps if people prefer thumbprints over the actual artist /musician selected, a setup panel for individuals to choose how much thumbprint they want to listen to Vs actual artist / musician channel would be appropriate. Very frustrated as a main source of listening and won’t subscribe because they (PANDORA) feels they know better about what I want to listen to than I do..Version: 1911.2

Pandora Premium may not be so great after allMy headphone controls are not working with Pandora anymore over the last few days and Pandora no longer comes up on my lock screen. This is absolutely irritating. Who do I need to complain to in order to get this fixed?! Pandora is great. I always thought so. And I figured, it would be fantastic to upgrade to Pandora Premium (PP). I don't regret my decision, but it (PP) concentrates on playing thumbs up songs. Now that might sound great, but it 1) disallows the listener from gaining new music experiences from different artists, genres, and albums. 2) soon enough, I will grow tired of these favorite tracks. 3) you cannot undo a thumbs up after it is done. So if you thumbs up a song, you can neither unhighlight thumbs up nor hit "thumbs down" (although that may be extreme). What I want from Pandora Premium- and was available in the free version - is the flexibility of liking, unliking, disliking song tracks, and exploring new artists, genres, albums, and tracks. Still Pandora is great and receives 4 stars, but Pandora Premium, itself, is probably worth 2. It's not bad... just disappointing..Version: 1710.1

Needs some technical improvementI would say this app is okay for a free music streaming app but there are technical issues that need improvement. First, the ads play during songs. A new song—usually a good one I would like to listen to—will begin playing the same time as an ad and when the ad is over the song will kind of skip a beat then continue playing. When this happens, the screen stays on the ad break screen for a while so I can’t skip the song until maybe half way through. Additionally, I turned on the Siri function and use the correct command phrase but Siri will say, “ok playing ____ station on pandora” then stop and say “sorry, you’ll need to continue with pandora” and I have to pick my phone up, unlock it, go to the pandora app and click that stupid “continue” button. With everything so accessible and hands free via Siri and Alexa, this seems unnecessary and should be done away with. As far as music, I usually listen to 2 particular stations: Tammy Rivera radio because Apple Music doesn’t have a station based for her and also R&B music station because I generally like the songs Pandora plays over Apple Music’s version of this station. Overall good music but technical improvement needed..Version: 2202.1

Sp0tify is so much betterI have been a Pandora guy for 10+ years up until this last week. I am just sick of Pandora constantly glitching or doing something that is beyond frustrating. Constantly blacking out songs randomly, songs only available for radio playback, app constantly glitches. For example, press play on a song and then lock phone and it says the song is playing but you don’t hear any music, unlock phone again open Pandora and have to press play again. This is so annoying and frustrating especially when driving. My last straw was when I realized you can’t even sort playlists by artist, song, or alphabetical. Also constantly get a glitch where it doesn’t let me add songs to playlists. I mean seriously? It’s 2022 and I’m paying $15 a month yet you give us the absolute bare minimum. I’m not sure why it took so long to switch but if you are considering it please do. Sp0tify is just so much more user friendly, way less glitching, seems to have a bigger library, they have scrolling lyrics for most songs, can sort playlist, and one of my favorites is their ability to recommend music. I have found 5 new bands that are so awesome because of Sp0tify that I would have never found on Pandora. Good riddance I hope everyone else switches too..Version: 2207.2

Doesn’t play through my car’s app via BluetoothThe phone app doesn’t play through my ‘16 Subaru Impreza’s stereo app. It plays through the stereo’s generic Bluetooth channel but a lot of functionality is lost. Lost functions: Change to another station on the stereo Ability to bookmark a song via the stereo Mark a song with thumbs up our thumbs down via the stereo Bring up a list of available stations via the stereo Add a station via the stereo Delete a station via the stereo The advantages of controlling the app through the cars stereo app: Adds safety: the app can be operated while hands remain on the steering wheel Adds usability: big font on stereo is easier and faster to read than the phone app Fixes I tried but failed to make the app play through the stereo app: Reboot the phone and then reconnect to stereo Restart the stereo Start the app playing and then start the car Select start app automatically when connected to car Deselect start app automatically when connected to car Close app/swipe up and restart the app and reconnect to stereo Sign out of app, close app, restart the app, reconnect to stereo Delete car on phone’s Bluetooth registry and delete phone on car Bluetooth registry Delete app, reinstall app, reconnect to stereo Factory reset phone, delete phone on car’s Bluetooth registry, and then reconnect phone to car’s stereo.Version: 2209.1

Not a good algorhythmThe problems I have with Pandora are that I type in a group or a song name I want to hear and maybe I’ll hear one song by that group and then many, many songs by all types of other bands, many of which I give a “thumbs down” but they still cycle around. Sometimes I’ll dislike a group and then Pandora will send 2 or 3 more songs by that group, when I HATE that group, but no songs of the group I want to hear. Another point is that when you give a “thumbs up” to various songs, Pandora will just repeat those songs first, when turning on that station, and no other songs by the group you WANTED to hear. Like that group made no other songs, ever! But It’ll give you 3 songs in a row by some group you hate. Also, Pandora will, after cycling through the liked songs, play an endless list of songs you never heard of and don’t like and not a single song you want again. Don’t even get me started on a finite number of skips. Yes, I use the free version of Pandora, but truthfully why am I going to pay to hear tons of other crap? Sometimes the music you disliked bleeds over to other unrelated stations. Why would I pay?! I will not give you my money, Pandora..Version: 1809.2

I want an improved music serviceThis is Pandora’s last week to prove that it’s the music service for me. I drive a lot between major cities and service drops all the time. Even when i have good service the app locks up and makes me reboot. Lastly, it’s not clear what or how im paying for plus. I guit once because of the ridiculous monthly tap when all i wanted to do was pay for a year and forget about the hassle of remembering to deduct monthly payments. Now, i cant see (on the app) how I’m paying, again. Ill logon to the website and find out if I’ll just quit then and there. Apple music had been sending little treats and Pandora hasn’t been concerned enough to make the app work through my iphone ( so far) and without a pretty rapid service improvement ( i just updated the app) and a means to see how I’m paying for plus from my very secure phone, i will quit and move on. I have to add one more, i was engaged many years ago by a stellar customer service representative. She was so helpful that i nearly stayed on, in spite of the required monthly payments option at the time. When Pandora finally adopted the annual payment option again, I don’t return. But now service is suffering. Please make this right. Thank you very much for reading my novella! 😁.Version: 1710.2

Pretty good but some issuesHi I like this app(I’m not angry just slightly frustrated so please don’t take this like that)but there are some issues that I am having. I don’t know if anyone else is having them too, but I am and it’s annoying. About every other day-but it’s not consistent and recently it’s been happening more- I will play a song on the Pandora app, and it like glitches…but only if I listen to songs on my playlist. ~Just a note, I do not have Pandora Premium and I do not plan on getting it.~ It will say the song is playing, but it really isn’t because no sound comes out. And believe me, I have tried my volume all the way up, all the way down. My silent mode on, my silent mode off. Headphones, no headphones. Completely closing out of Pandora. Even deleting the app, getting it again and logging back in. And all of them combined and mixed together in all kinds of ways. It doesn’t do anything. And this “glitch” lasts anywhere from an hour to two days. Thank you for taking the time to consider my problems! Again, please don’t think I’m really angry, just a little frustrated. And I’m keeping Pandora, I just hope maybe the issue can be fixed. Thank you!!.Version: 2110.1.1

Pandora Plus...has its flaws.First of all, with Plus you’re supposed to have the ability to listen to a few offline stations. In theory, it’s supposed to switch to offline mode automatically when you lose cell service or internet access...rarely ever does this happen automatically. Also, of the 4 available offline stations, usually only 1 works. At least a third of the time it will say all stations are unavailable and will play nothing. My second complaint is something that annoys me so much, I’ve been looking into other music services. Even though I pay for ad free and already have Pandora Plus, ads for Pandora Plus pop up constantly! Initially premium ads were coming up, and that’s annoying enough, but then to keep pushing Plus on me when I ALREADY HAVE IT is just too much for me. UPDATE... 2 years later still having the same issue with the switching between offline and online modes. Always messing up or making me do it manually (which is a massive pain due to an update a while back.) makes it very difficult to access this option while driving. Also still says stations are “unavailable” when offline even though I’ve downloaded them. Ugh..Version: 2002.1

Premium Subscriber for Years!!Pandora, do you just not care anymore?? I used to be able to open your app and listen to whatever.. everything went sooo smoothly.. now I am lucky to get your app open and playing on the first try.. it constantly crashes, annoyingly pauses for notifications .. and will not play some selections and idk why but it keeps going back to the first episode of any podcasts I listen to.. it used to work just fine.. I could pick right up where I left off.. but not anymore.. now I have to wait and wait and wait for it to begin and then guess which episode I left off with.. and don’t switch programs too often because it just freezes up.. ya know I stayed with Pandora even when everybody else was jumping ship and for what?!? Everybody said get rid of Pandora and here I am paying for a Premium Service and receiving GARBAGE!! What makes me extremely angry is reading the reviews of all your other customers. We are all having the same issues and are fed up Pandora!! On top of everything else .. the audacity of you to make it impossible to talk to customer service in unbelievable!! I should be able to tell you what is actually wrong not have to pick from a list of choices and try to pick what is closest to the problem and hopefully getting it resolved.. I am done!!.Version: 2202.1

Great DisappointmentI was really loving pandora. Playing music I knew and finding new music to love and then after a few weeks it started crashing. I followed the support directions: stop and close app, reopen: same error. Turn off device, turn back on: same error. Delete app, download app: same error. The support team the put a “trace” on my account supposedly. No error for 2 was. Then the error started back up, so I went back through the above steps, as advised by support who had a “trace” on my account. None of the fixes worked, and the “trace” apparently means nothing. Support then advised that I need to delete the app, and connect to my computer to sync my iTunes, then download the app...blah blah blah blah....Guess what? None of that crap worked either!!! Huge waste of time and effort! I fail to understand how iTunes is at fault, but pandora surely isn’t going to solve any problems, let alone take responsibility and fix their app. No no no...instead they are busy creating ridiculous processes that fix nothing, and useless updates. Great job pandora! Some may pay for the service, and perhaps that prevents the crashing, but there are other apps that provide much more, that are stable, and don’t play games through their support team..Version: 1804.1

OrganizationHi. First if all, I would like to thank you for reading this request. Now I will get on with it. I really like Pandora, but I think that you should make it more organized. I think that the favorites should be on the top of all of the stations. I also think that to make it more attractive, the blue bar at the bottom of the screen should be either white, black, or non-existent. It’s just not attractive, and all of my friends and family agree. I’m sorry if you feel as if I am taking over your business, but that is just the way that the people want it. Only the album covers should be full with color. Everything else, I feel, should be black and white and grey. More modern = more attractive. Sorry, but it’s just what it is. My friends and I would also like if everytime we opened the app, music would not automatically start playing. I hope that you can find the time to make the changes in the next two weeks, or I will definitely be compelled to delete the app. I really do think that this app is a very good app and would like to give you props for making it. But the main point of this review is to tell you that the visual appearance of this app is just not attractive. Thank you for reading. Goodbye..Version: 1901.2


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