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Shoeboxed Receipt Scanner App App Complaints & User Negative Comments 2024
Shoeboxed Receipt Scanner App app received 56 complaints, negative comments and reviews by users. Have you ever had a bad experience using Shoeboxed Receipt Scanner App? Can you share your negative thoughts about shoeboxed receipt scanner app?
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Shoeboxed Receipt Scanner App for Negative User Reviews
✓ Worst app everI used this app for a year straight. I put several thousand dollars worth of receipts in here and when I tried to send myself a expense sheet it was not an option. Even there tech support was no help. If I could give this a negative star rating I would. oh and the kicker.... even tho I don’t use it anymore there is no way to stop them from charging me the monthly fee for a service I don’t use..Version: 6.5.29
✓ Cost of free app, NOT free😡In my opinion, this is false advertisement! A ripoff! This is ridiculous! Nowhere does it tell you cost until you have wasted your time putting in the first 5 receipts! Only 5 free receipts a month allowed, yes or no? I'm confused! A business person has more than 5 receipts a month. After that, you have to pay. You have an app advertised as free, but when it's downloaded you are only allowed 5 downloads then are led to options to pay for app. Why don't you show full disclosure upfront? How can an app like yours have any credibility if you try to trick the consumer? Very very disappointed. 1 star only because it won't accept my comment without selecting a star. Actually it's -1 star from me..Version: 6.4.18
✓ Latest version is all but useless.The app used to work. I’ve been a customer for over 10 years and I’m sorry to see an app with this poor implementation. While I may be on an old and slow phone iPhone 7, I am uptodate on iOS and other apps work fine. This is so slow it takes over 4 minutes to post one receipt. I’ve already lost interest by them, lost the receipt and wish I could lose the phone..Version: 7.0.4
✓ Latest update has broken itWon’t open just crashes and seems to have lost receipts in the process..Version: 5.1.3
✓ Mileage trackingI really like this app but the mileage tracking crashes every time I go to end a trip. Other than that it’s good. Take my review with a grain of salt because I’m currently working with support to work out the problem. So far their response to the problem is very quick..Version: 6.5.23
✓ Can't use enough to ratedFree version only make me "scan" 5 receipts per month. Not enough to make it a try. Find a good free app that will do the same thing with unlimited scans....Version: 6.4.18
✓ It’s ok, need to pay for service for it to really be good.I installed the app for my small business and was asked to pay if I upload over 5 receipts to be processed by them. So I tried to input about 10 manually to continue my free service and was surprised to login again and see they were gone! Felt cheated. You have to pay for their monthly service..Version: 6.5.20
✓ Pas sure que c'est utile pour les comptablesPour une application Mac, on ne peut exporter les données en excel, seulement en csv, demande beaucoup d'effort. Ne reconnait pas les taxes canadiennes. Ne me sauveras pas de temps..Version: 5.3.3
✓ PLEASE update mileage rates!I have used this app for a few years but last year or was several months before I had to stop manually changing the mileage rate to the IRS rate. Why isn’t the default automatically changed? Would also like to have mileage info more consolidated for end of year tax purposes-a ton of pages with printed maps of each route is not realistic to give to my accountant. Having actual mileage and not just the cost is what I need (especially since it was well into the year last year before I realized you didn’t update the rate!). I’ve been very loyal and like this for keeping receipts but mileage needs to be simpler for me to continue to use..Version: 6.6.4
✓ Inconsistent and not all features workI use the free version where I enter the information myself. When I select the date of the receipt in the app, it doesn't make it to my actual account. I have to select the date for the receipt all over again. Also sometimes I can see all of my receipts in the app, sometimes I can see some of them, and sometimes I get a completely blank page...none of them show. It is, however, reliable for sending the receipt image to my account so far. But that seems to be all it's good for..Version: 6.4.18
✓ Couldn’t get an expense reportExpense report is linked to the default mail app which is buggy on its own. You should just be able to see a spreadsheet instantly of any numbers without any linking to mail required. Date and category was rarely processed correctly. It takes too long to manually add any information that has been missed. Everything should be one tap away. Ended up just using a calculator and a spreadsheet because the expense report wasn’t working..Version: 6.5.29
✓ Verification processEvery picture of a reciept is "verified" by shoeboxed . It takes a long time and the ocr does not recognize all the details. Not very impressive..Version: 6.0.2
✓ Great idea, okay executionI was really excited because this app is so useful! It helps me cut down on organizing and maintaining paper receipts for my taxes. However, I thought that it would use OCR to immediately process receipts, instead it seems to use people, which takes a lot longer. There do seem to be other apps that process quicker, though I think the paid version of this app gives you priority..Version: 6.4.18
✓ Misleading free trialNo option to easily cancel the annual subscription, very misleading since it is supposed to be 30days free trial. Impossible to have an answer through the phone, no reply by email and no chat option available, so how are you supposed to cancel this auto renewal subscription?! Very frustrating..Version: 6.6.7
✓ A darn good ideaThe premise is excellent. Such a good idea.. But its not fast enough for processing receipts and only 5 credits For downloading.. My business does about 40 receipts a day..Version: 2.1
✓ Crashes and doesn't load receipts correctlyIt keeps crashing and out of 30 receipts it only loaded about 10 the others got lost !!!.Version: 2.4.3
✓ Very limited free versionThis app is quick to upload and process receipts, but I didn't find out until I'd got it all set up that the free version only allows you to process 5 receipts per month. Who has that few receipts in a month?! And £4.99 a month to upgrade to the next level (25 receipts max, I believe) is way too much. So I think this app would be great if the costs were more reasonable..Version: 6.5.29
✓ Too SlowTakes days to process a receipt..Version: 6.5.29
✓ Not what says on the tinThey lie on the capabilities. Once the credit runs out you cannot do anything. There is no option for manual entries. Also on my first test, the receipt was sent the server 12 times (according to the emails I got). All my free credit (5) was gone. It's good that I didn't buy any credits!.Version: 2.3.3
✓ Pretty awesome!I can see how this app will be very useful in the near future. Only things I don't like is if you forget to start the GPS tracker for mileage you can not manually enter in data and you can’t auto set it to CDN.Version: 6.5.20
✓ ShoeboxesGreat app, helps me chart how much i spend, but wish it a currency adaptor so money would appear as pounds not dollars, also it keeps entering dates in the American format (month/day/year) when in England we use the (day/month/year) format on receipts. Also, if they could provide a function where it produces a chart or graph afterwards, that would take it to the next level..Version: 2.3.7
✓ Deceptive advertising!!!!!Seems like a good idea until you get in and are told you have 5 credits (5 free receipts entry) then you have to pay $9.95/month in order to enter anymore receipts. That' $119.40/yr. You can pay less to have a bookkeeper or accountant not only categorize and account for your receipts but also file your taxes. Especially is this no cost savings when you are a small business person..Version: 2.1
✓ Crazy price increaseI was a super early user of this app. It went from 99$ a year for 4 years to 130$ last year to $144 this year. No one bothered to tell me they were increasing their prices drastically. They just charged my card without saying. I’m an individual not a business and never okay to charge more without asking. After much research I decided foreceipt works best for me and it’s 9.99 a year. I have to enter some details like amount but I actually prefer to that because my receipts are sometimes split deductions and non deductions. As for shoeboxed it’s fine enough for taxes etc but can’t imagine anyone paying 99$ 69$ or even $29 A MONTH. That’s their new pricing plan. Deleted ,.Version: 6.5.29
✓ So far so goodIt seems fairly intuitive, but it's just a matter of being diligent with using it..Version: 5.3.3
✓ Promise but no deliveryGreat concept but no quality in sw delivered: 1) iphone app consistently crashes after trying to sign in. 2) website associated seems poorly organised and basic things like initial registration is painful. Iphone model: 3G.Version: 0
✓ So can somebody explain?!The cost to record each receipt is about 50 cents. How is this any use to anybody? If you are worried about your expenses, the best saving would be to avoid this app..Version: 2.5.0
✓ Intl issueThought this was the answer to my problem. However, even though my iPad is set to uk and shoebox is, the screen NC reports still show USD which is unacceptable to my accounts department.Version: 2.3.6
✓ Was brilliant, getting more unreliable with each new releaseI was a great fan, and use the app regularly, but now can only submit 3 receipts before I have to delete the app and re-install. Such a pity, it was a superb app, but I can't depend on it for business anymore. Come on Shoeboxed, get your act together!.Version: 2.3.1
✓ First useNeeds to be able to sync more than one gmail account..Version: 6.5.29
✓ You’ll need to re-check every receipt.I’ve been using Shoeboxed for years and I’m done. I started double checking every receipt manually after I began catching errors in amounts and categories. It’s gotten worse over time. They just missed a few receipts for me totaling over $7k!!! I can’t tell if they’re outsourcing work to countries where English isn’t the first language but some of the receipt entries make no logical sense. Some of the prices are numbers that don’t exist anywhere on the receipt. I’m done. Use Quickbooks..Version: 6.6.7
✓ MSIt is nice and easy to operate but quite expensive for monthly fees..its says free but not really...Version: 6.2.10
✓ Great Idea but needs fixingThis app. Is very easy to use and would be perfect but the settings area doesn't allow you to do much. I tried to subscribe to the service and even got a receipt from itunes saying I've paid but it won't acknowledge that Ive paid. When I went to the settings area to cancel my subscription (because I cant use it) it doesn't have any area to cancel. So I logged onto the website and the page doesn't load properly onto my Iphone and I cant read it. So unless I log on from a computer, I screwed..Version: 6.0.3
✓ Complete Rip Off - A good idea WAY overpriced!This may very well be a great idea for an app, however it is extremely overpriced for what it offers. Please do not waste your time downloading. All it will do is get your time invested into an application that does not provide the service worthy of the time or cost. Simply hire an accountant, you will need one anyways. Use a real shoebox instead. Unless this application offer full functionality for no more than $4.99 total, with ongoing updates and improvements, don't even bother..Version: 6.1.5
✓ Not freeNot free.Version: 2.1
✓ Good but not greatEasy to scan and upload, but it has bugs and sometimes duplicates receipts. Some categories appear inexplicable with the HTML code, some bug. It has been helping me but it can use a redesign soon..Version: 6.4.18
✓ Decent app.Not used it that much yet, but the times I have it’s been quick and easy. Useful efficient way of storing receipts..Version: 6.0.2
✓ $10/month not freeJust say that it is $10/month not free.Waste of time, a personal accountant is better value then this silly app. $10/month ha!.Version: 2.1
✓ Nothing happensScanned some receipts yesterday, they were pending for an age, then this morning they have moved but nothing shows up. Seems a pretty pointless way to have yet another thing that's going to send me emails (you have to create an account for some reason).Version: 5.1.4
✓ Decent appQuite a useful app, but can be improved to recognise different currencies and when purchasing new credits you should not have to scan all pending receipts again..Version: 2.3.4
✓ Does Not Work ConsistentlyI used this app all of last year and although it would have bugs on some days, I could deal with it. Contacting developers and told to delete app and reload it. It worked for a day or so and then started its issues. This year is is awful. Constantly not loading my image. Sometimes just shutting down. Constant errors loading. I would entertain buying an upgrade but if it doesn't work with a free account, I have no faith paying the upgrade will solve its problems. I out to look for something else to track my receipts and sales tax..Version: 6.4.18
✓ MsWasn't quite what I thought it was but seems handy.Version: 6.2.10
✓ Very organizedA very organized app perfect for receipt tracking.Version: 6.0.0
✓ Waste of timeI scanned one receipt in as a test. It was for CAD$99 but after being processed it appeared as USD$123. I deleted it and tried again. A full 24 hours later it had yet to be processed. Ridiculous. I’d give it zero stars if that was an option..Version: 6.4.18
✓ Read the Terms and AgreementI'm not convinced if you read the terms, you will understand that by using shoebox you agree to allow shoebox to access and distribute your business contacts and and spending information to third party media and organizations. If I'm supplying shoebox that much valuable information I don't want to have to pay shoebox $10 to do it. Not enough give and take for my liking.Version: 2.1
✓ Receipts not showing in appThe app works in that receipts go to the cloud, however I have to log into the web interface to view them or manually process them. They used to available for manual editing/ viewing in the app. But this option is not working in the latest update. The only thing the receipts screen shows is “start by taking a picture”. This needs to be fixed..Version: 6.5.29
✓ Great service, mobile app needs multi page receiptsLet me say that shoeboxed’s service is EXCELLENT, they pick up the phone unlike many other expense apps and they aren’t outsourced to someone you can’t understand which is huge. The mail in feature is great and the web app works well. The reason for 3 stars is that the mobile app only allows for 1 page receipts and for someone who deals almost exclusively with full multi page receipts this is very limiting. In order for me to use this service I have to go to the office or jump through hoops adding a receipt as multiple expenses and then merging them together in the web app all while going against my monthly total for something that is 1 receipt. Please please please add multi page support for the app!.Version: 6.5.23
✓ Buggy and not always possible to access your dataI've somehow lost all of my receipts and access after spending hours inputting them. I've tried upgrading to see if that will help but not much look so far. I came on here to see if I needed to update the app to get it work but no such luck. Needs way more user testing.Version: 6.6.7
✓ Free but not reallySeems ok, with good features, but was turned down by the fact it only auto-processes 5 receipts per month on the free plan. Going back to Wave Receipts..Version: 6.2.10
✓ Great app, annoying problemThis app is great... except for the fact that if one doesn’t pay monthly for their service that automatically enters the field information and opts to add receipt information in manually, when finished, the date, method of payment, and tax amounts magically disappear. One must then go back in and re-enter in the information again. My guess is that this is a bug to make people frustrated enough that they will upgrade to the automatic service for a monthly fee. If they would fix this bug, I would give the app 4-5 stars..Version: 6.6.4
✓ ReceiptsI wanted an app that converted the lines of a receipt into text. I didn't think this does. Also couldn't cope with a long receipt.Version: 6.4.18
✓ Does not work in Asia with QBOShoeboxed very disappointing as it doesnt work in Asia for users who are on QB Online. Despite this being known to the company they still do not make this clear. I cancelled my subscription as the app was unusable..Version: 4.5.3
✓ Lots of bugsGreat app in theory. Manual entries in which I change currency from the default will not save the information. Requires re-altering after saving. Dates also do not always save. List of receipts doesn't load properly resulting in blank gaps and often appears to have duplicate entries, although the these disappear after quitting and relaunching. Frustrating!!!!!!!!!!.Version: 6.0.0
✓ Room for ImprovementOverall, this is fine. I would appreciate an archive function or automatically marking that something has been exported. It would great if you could tag items more than one at a time. Like how you can export one at a time, it would be wonderful to be able to do the same but be able to mark 5 receipts as reimbursed at once instead of one at a time. I’m still looking for something with a better UI, but for now this is fine..Version: 6.5.30
✓ Payer 9,99$ par mois, non merciJ’ai cru comprendre au premier coup d’oeil, que je pouvais seulement entrer 5 reçus par mois. Sinon, c’est 10$ pour 50 par mois. J’ai déjà payé 4,59$. Je me suis fais avoir et je suis déçue..Version: 5.3.4
✓ Not impressedI found the log on process slow and over engineered. The server was not available. Those who enjoy entering your email address and password 10 times will like this. I will try another..Version: 2.4.2
✓ Only 5 receipts per month...Unless you upgrade to a paid account. Only looking for something for personal use, deleted this immediately after I saw that..Version: 6.5.29
🙂 Shoeboxed Receipt Scanner App Positive Reviews
Shoeboxed Receipt Scanner App works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Shoeboxed Receipt Scanner App.
⛔ Shoeboxed Receipt Scanner App Problems
