- 55.1LEGITIMACY SCORE
- 56.6SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Alipay - Simplify Your Life App Complaints & User Negative Comments 2024
Alipay - Simplify Your Life app received 168 complaints, negative comments and reviews by users. Have you ever had a bad experience using Alipay - Simplify Your Life? Can you share your negative thoughts about alipay - simplify your life?
Please wait! Alipay - Simplify Your Life Facebook comments loading...
Alipay - Simplify Your Life for Negative User Reviews
✓ Impossible to use as a tourist/foreignerRequires a Chinese bank account, no way around it. If you try scanning a passport instead, it reads your middle name as a surname, decides it’s fraud, and that’s the end of it. Forget paying for anything in Chinese shops or using the transport systems. Computer says no..Version: 10.5.0
✓ Unidimensional worldThis app has the same problem that Taobao has. they don’t know the X axis exist, they only use Y axis for their programs ( and coming from computer engineers, that is very worrying. This is specially notable on Ipad or tablets in general.Version: 10.1.98
✓ English version is limitedCannot do much if you can only read English. Most the information screens are still in Chinese and the verification requires you to have a Chinese name.Version: 10.2.33
✓ Let me create an account and make transactions but locked me out after 2 weeksAlipay let me submit all my personal information, verify my US passport, accrue a balance, let people send me money, and make transactions without a chinese bank account for about two weeks. After two weeks they locked my account with a remaining balance and told me a chinese bank account is required. No warning that my account would be locked. I’m not able to login at all, transfer the funds out, or make transactions. I’m pretty sure this is actually theft of both my money and my personal information. I now think Alipay is a complete scam for non-Chinese citizens. As a Foreigner, I’m not allowed to open a chinese bank account and without Alipay I’m also not allowed to do basic things like order a Taxi, or eat at restaurants. Does the government give them the right to steal my funds without warning, without giving me the opportunity to withdraw the funds? Awful experience for non-Chinese citizen.Version: 10.1.65
✓ 参数格式错误，请检查MobNo参数格式错误，请检查MobNo。参数格式错误，请检查MobNo。参数格式错误，请检查MobNo。.Version: 10.2.65
✓ TerribleThe passport photo verification process is horrible with little to no instructions..Version: 10.5.20
✓ Miss BConvenient, but extremely hard to recharge if you don’t have bank account in China. Does not accept overseas Visa and Master card to recharge..Version: 10.1.70
✓ 非常不方便银行卡到zfb只能搞5w zfb到银行卡只能搞一万 是不是把人当傻子？.Version: 10.2.90
✓ App内提醒升级AppStore可以提示我升级我没意见，你支付宝提示我升级？你算是个什么东西？.Version: 10.1.8
✓ Slow and ads appIf you want to experience an application that is full of ads and lagging speed, often with icons that are often misplaced are. Congratulations you have found it. Also from the network connection, full of statistical analysis..Version: 10.2.65
✓ 颜色好丑这个蓝真的很辣眼睛.Version: 10.1.90
✓ JokesWhat a beautiful surprise to see an app asking you for details in Chinese and available for ‘international’ customers. I mean developers made a decent app but what did the big boss think about language barriers ? Expecting us to learn Chinese…. I’m done.Version: 10.2.59
✓ Appalling number of adsAds ads ads. Ads everywhere. Constantly having these annoying pop up windows either to make you buy their insurance products, bogus gold products, or make you play some stupid games, wasting your time. There are at least like two dozen different games the development team have come up with and each generates some sort of its own proprietary coins which further complicate things. There’s Tao coin there’s Tao points and there’s Yuebao points and a dozen other kinds of coins and points. Absolutely confusing and pathetic..Version: 10.2.0
✓ Crash oftenI’ve been using Alipay more than 3 years, and for the last few month it’s been crash more than 3x.. the last one is today when I’m making payment it took decade to process and crash, payment error. It’s a shame probably because updates or something..Version: 10.1.12
✓ Full of adsSpam notifications, full screen ads. Remember this is a financial app!.Version: 10.1.98
✓ 我就需要付款收钱两个功能乱七八糟的东西一大堆.Version: 10.2.10
✓ Stole my moneySame problem others are having. App worked fine for a while and was super convenient. I had some rmb in my account and was able to use services like bike sharing whenever I was in China. Then Alipay made a change that requires linking to a Chinese bank account (bank accounts outside of China aren't supported). This previously wasn't a requirement. Now I can't even log into my account..Version: 10.1.72
✓ Stops working randomlyI only give it more than one star because it’s been working very well the past two weeks. But all of a sudden, when I’m trying to buy coffee or do laundry, it does not recognize my Mastercard as a valid payment method. Customer support is kind but doesn’t know how to fix the issue. For foreigners unable to use WeChat and totally dependent on Alipay, this is a nightmare that needs fixing ASAP..Version: 10.5.20
✓ Can’t use real nameWhen I want to verify real name always say not support this card.Version: 10.1.99
✓ STAY AWAY IF YOU DONT HAVE A CHINA BANKUtterly useless app unless you live in China, or have an account with a bank in China. Which if you are not Chinese is illegal. Why does this crap even show up. Apple needs to block this because the ask for you American bank account info. And then won’t accept it. Also can not be linked to PayPal or any Credit card..Version: 10.1.98
✓ Good app if you live in China, but no good for foreignersI was hoping this app would allow me to travel from Australia to China and pay digitally instead of converting my AUD to Yuan, nobody uses cash anymore, I really hope in the future it will be possible!.Version: 10.1.68
✓ KT from New ZealandJust saw advertisement today about Alipay very interesting but when download can’t used it because you need to be able read Mandarin.. would be good if it use English as I downloaded English version thanks.Version: 10.1.75
✓ It always shows “network busy”？？？then I need to delete it and download again! So rubbishSo rubbish.Version: 10.2.23
✓ 只有主界面有黑暗模式点进去都没有.Version: 10.3.86
✓ Worst app everThe website forbid you to login, and force you to download this worst app..Version: 10.2.53
✓ Nothing works!The scan doesn’t work it just stays in processing mode forever. Still not very friendly for Americans as some stuff is still in Chinese. In order to login you have to click help and make a selection then it will automatically place you in a user account. The app is slower than two turtle friend pals waiting to lick kids faces! Please fix this app!.Version: 10.1.85
✓ HorribleSms confirmation for id verification doesnt even work.Version: 10.3.96
✓ My feelingLet’s talk of my personal opinions for user of long turn cooperation individual. I can not critic the influence of this appliance can spread overseas. And recent years Chinese citizens can even use these functions instead of debit cards. Credit of Alipay really worked in some situations, but sometime it a kind of illegal money eaters. Firstly, you feel you want to loan through the strength of their products, the terminal shows how easy you can afford it by next month. Than actually it ask you for your unplanned pocket money. It feels like hypnosis. I feel Alipay just a kidding of credit, do not believe it. These credits actually your next month’s salary. And added more, I means credit just their trumps. They want not only your salary, but also your houses..Version: 10.1.65
✓ Cant sign upI tried to create an account but never received the code by sms.Version: 10.3.10
✓ 不支持深色模式什么时候能支持深色模式.Version: 10.2.13
✓ Terrible APPThis is terrible app, remained money in account blocked, not allow to make payment, nor transfer. This App should not be in the Apple Store to cheat us.Version: 10.2.15
✓ Why can’t I use Yuebao?Why can’t foreigners use Yuebao and Huabei?? That’s total discrimination..Version: 10.1.92
✓ Completely useless appThis app is terrible, lack of instructions, doesn’t work for people outside of China, totally useless.Version: 10.2.10
✓ 无法在用流量时使用！！在国内一直用得好好的，接上国外移动网络就无法打开了，一直提示系统繁忙。更神奇的是删掉app再重新下载，是可以打开登录的，但只要一关掉再打开又不行了，这算神马鬼？！我要喂鸡的啊........Version: 10.1.85
✓ Cannot sign up in UKTried many times to register but can’t find UK in phone number list, what a joke! Can someone tag ma yun?.Version: 10.1.72
✓ Cannot transfer moneyUseless app. I cannot transfer money because I didn't verify my identification. And I can not verify my identification because I don't have a China bank card and there's no other way to verify using passport or drivers license..Version: 10.2.8
✓ Poor experience for use outside of ChinaThe tour card is non functional and online transactions get declined forcing you to appeal each and every purchase..Version: 10.5.28
✓ No U.K. optionThere is no way to select U.K. or England from the country options when signing up. Presume this is an oversight rather than intentional.Version: 10.1.65
✓ Can’t create account with UK numberWhy is this even available on the UK App Store if there’s no option create account with UK numbers?.Version: 10.1.72
✓ I thought this was the English version!!!!!!You say this is an English version but very little of it is in English you really need to make this a full English version. I live in US I speak English I want to send money to friends in China but I can’t because I can’t understand anything. Please fix the problem and make it a full English version. Make all of our life’s easier.....Version: 10.2.12
✓ Can't receive text message for Australian mobile numberCan't receive text message for Australian mobile when setting up the finger print.Version: 8.4.0.120216
✓ TRASH APPWhy all Chinese software so bloated? I'm really confused. Is there 1G or even 2G in a month? junk function, junk app🤮🤮🤮.Version: 10.2.96
✓ Does not allow sign up with Australian credit cardNot to say that they're discriminating but I can't use it because I don't have a Chinese credit card. Which is almost I can't use it because im not Chinese..Version: 9.9.6
✓ Doesn’t allow you to sign upThis app is terrible. I have Chinese phone number, but no bank card in this country. It doesn’t let me go through the verification without a Chinese bank card. Stupid design..Version: 10.1.50
✓ 首页图标强制必须要差评了你以为强制了就会有人用吗？以后连外卖买票都用美团。让你强制让你强制.Version: 10.1.92
✓ TransferI can’t transfer.Version: 10.1.95
✓ HopelessAn awful app only good if you have a Chinese bank account. You could use TourCard but it presents another set of convoluted issues during registration which are too complicated to write down. Give up!!.Version: 10.5.8
✓ Forced InstallationWhy do you force people to install this app to see their account balance on PC???.Version: 10.3.50
✓ High battery drainIt’s a must have app for everyday life in China but it drains so much battery for an app I barely have open for more than a few minutes at a time. I’m unsure what it’s doing in the background..Version: 10.1.80
✓ English language limitedSupposedly Alipay has a jv in the UK with Barclays. However, this ap not realistically useable if you don’t speak mandarin: many parts of the ap are not in English. Hopefully changes as I would like to use my Amazfi for payments. Good luck..Version: 10.1.90
✓ 支个付还那么大，还清理不掉就不能纯支付吗.Version: 10.2.15
✓ Useless for non-ChineseCan't be used unless you have a mainland China bank account, so don't waste your time. If you need a non-cash payment method in China, get a Bank of China Great Wall International Debit Card, which is UnionPay co-branded, if Bank of China operates in your country..Version: 10.1.65
✓ Chinese Phone Number to verifyNeed to have a Chinese phone number to verify the account.Version: 10.2.30
✓ No support for iPhone 10It has been a week since the release of iPhone 10 and Alipay still does not support face scanning. I have to put in my password every time I want to pay for something. I have started to use Wechat pay, which supported iPhone 10 since the beginning. I never notice how convenient it was to use Wechat pay. I think I will start using Wechat pay from now on. I recommend all iPhone 10 users to use Wechat pay and not wait for Alipay to update. I mean come on! it has been a week almost all other apps have updated to support iPhone 10..Version: 10.1.5
✓ Some English UI missed in this versionSome English UI was missed in this version, such as the icon name and pop-up messages. And the Supported Language filed shows only Simplified Chinese as well. Hope this could be fixed in next update..Version: 10.2.0
✓ This app is unresponsiveFeels like 30fps lol And the system is not well thought out. Asking you to upload passport, then customer service says “oh looks like it’s missing a corner, probably in 3 days it will be rejected, please re upload then...” Good luck with your overseas expansion with this kind of logic and customer service.Version: 10.2.6
✓ Not working for the foreignerAs a foreigner, I am so frustrated with Ali pay. I got a local mobile phone number and a Chinese bank account. When I try to bond Ali pay with my Chinese bank account. It asked me my bank for verification. I give all correct information and it failed always. I tried to register my self from Ali pay web site and it refer my back to this app. This is such A STUPID app. It never considered the foreigner users. All the instructions are useless because it lead you nowhere even you follow them step by step. Sad thing is you need Ali pay or WeChat pay almost everywhere..Version: 10.3.86
✓ Rubbish app😡🤬😡🤬😡🤬Never allowed overseas people to identify. You can’t make it if you don’t have a Chinese mobile no and bank account. They never tried to improve their service. No matter how many times I tried, never been successful. I even went to the customer service several times with different staffs, but no one could ever sort out the problem for me. All they could do was to apologise. The trouble is Mainland China no longer accepts money notes, cash for any business. This rubbish app can beignet through, what the hell is going to do?😡🤬😡🤬😡🤬😡🤬😡🤬😡🤬😡🤬.Version: 10.3.36
✓ Huabei could not repay itself! Pity!Huabei is a mature software, should learn to repay itself!.Version: 10.1.70
✓ Limited and base transaction for non China bank peopleA number of merchants who ‘cash’ AliPay do not work. Tourpass ‘for internationals’ charges 5% premium for service and total trip restricted to 5000RMB. For any long trips unless student trip not viable. Hi premium limited services. Have unionpay card and use BOC, ICBC or other major atms / banks!.Version: 10.1.85
✓ Half English / Half ChineseThe app is neatly incomprehensible to set up. After setting up with help from Chinese Friend and entering two US Debit cards, everything looked fine however you can not use US Credit/ Debit card to purchase anything. Worthless if you do not connect to a Chinese bank. Also what moron approves an “English @ app where anything beyond the first screen in written in Mandarin? Don’t bother trying to find a support resource- you won’t find one that works..Version: 10.1.30
✓ 蚂蚁森林收能量不行蚂蚁森林的能量才那么一点点！差评！.Version: 10.1.98
✓ Useless app. Should not be in the US App StoreUnless you are in china with a chinese bank issued card this app will not verify you. It will accept your card though so they are recording the input and storing it. But you won’t get anywhere with it beyond that The user interface is hard to navigate as it’s in mixed Chinese and English. Getting “help” is not helpful..Version: 10.1.35
✓ App内提示升级，升你妈卖批！支付婊自绝生路，越升级越卡，广告满天飞，还在app图标上加双十一双十二这种恶心广告，垃圾中的垃圾.Version: 10.1.2
✓ I couldn’t seem to convert my dashboard to full english.I just could not seem to change my app dashboard over to full English. I tried to do that in the settings, but there were still plenty of apparently Chinese alphabet characters on screen. I would like to accept AliPay payments from my customes, but, until this English language component is substantially improved, I would not feel confident to use it..Version: 10.3.26
✓ 呵呵呵呵呵呵.Version: 10.3.76
✓ 流氓软件马云被拘了嘛.Version: 10.2.23
✓ Huawei watch gt2This version does not support link with Huawei watch gt2! Tried couple of times and shows error message and ask to turn on phone Bluetooth which has already turned on!? Pls fix this ASAP!.Version: 10.1.75
✓ Can not add foreign bank accountI have the same problem, it’s asking for bank account to verify account, but it doesn’t accept my UK bank account!! Very frustrating!.Version: 10.1.95
✓ Cannot use international credit card.Terrible app. Poor design and always complain failure of payment when I try to use credit card. The only accepted card for payment is chinese domestic cards, though it allows you to add international card. It’s disappointing to see a giant like Ali has such a poor app. Whoever designed this should be fired..Version: 10.1.58
✓ You need to have your face scanned by the Chinese government to use this app.It’s really nefarious to force you to have your face scanned to use this app. Apple should kick this app out of App Store..Version: 10.1.10
✓ IOS8下不能用了Rt，请尽快解决。.Version: 8.2.0.071401
✓ Such a jerkForce user to upload photo, otherwise can't use software, no skip, no decline option. What do you think??!!.Version: 8.5.3.012402
✓ “Tour Pass” is a lieSupposedly Alipay can now be used by foreigners traveling in China on a tourist visa. This is just not true. You can’t even make a Alipay account or get into the app without a chinese bank card. “Tour pass” is an option within the app so if you can’t make an account, you can’t get into the app. Its shocking that Alipay hasn’t figured this out and still advertises that “Foreigners can now use it!” because that isn’t true. I don’t recommend this terrible app..Version: 10.1.79
✓ Phishing RubbishThis app does not support non-mainland China banks but they will phish all of your information including photo ID and credit card details before they tell you that. Apple should remove this app from the App Store for this fraudulent behaviour..Version: 10.1.58
✓ Apple Watch 版本的没有英文版本Apple Watch 版本的没有英文版本.Version: 10.3.0
✓ 滚连绑定也绑定不了，导致account里有钱也花不出.Version: 10.2.28
✓ 垃圾垃圾.Version: 10.1.70
✓ Can’t turn off notificationsYou simply cannot turn their notifications off..Version: 10.2.6
✓ Dead EndI’m a Chinese citizen with US permanent residency. I have one Chinese bank account that I have used for more than 10 years. I cannot verify ID because using Chinese mainland ID will require Chinese bank account verification. The system do not recognize Chinese passport. Dead end for people like me. No use until I can physically go back and straighten my bank account situation..Version: 10.3.86
✓ No EnglishWhat’s the point to give it this app to Americans where there is no English if general, language, English still 50% of the language is English that means I can’t understand nothing..Version: 10.1.62
✓ TrashAwful app.Version: 10.2.64
✓ UselessIt still doesn’t accept US bank card for identification purposes, so its usage is severely limited, almost useless! Hard to believe it’s from a big international company. Instead WeChat pay allows you use US credit card to verify your identification, which is a huge advantage..Version: 10.1.52
✓ For Foreigner in China it does not work overseas as for ChineseI like it locally but when I travel overseas never can can use like Chinese subscribers. Does not make sense and makes it just more difficult for Expats. Reported to Alipay but they never answer..Version: 10.1.55
✓ Does not work for foreigners. Can not verify your account if you do not have a valid chinese IDDoes not work for foreigners. Can not verify your account if you do not have a valid chinese ID.Version: 10.1.65
✓ Bad Design and Maintenance 烂啊！I downloaded it for my trip back to China. My download experience was already bad, I am not sure if it works. First, it blocked me first second after I entered my phone number saying “too many attempts”. What??? I just downloaded it the very first time! Then I want to key in my email address for notifications, error appeared. I tried later, the email option totally disappeared! I want to ask the same question: WHO THE HECK DESIGNED this crap? Will it really work??? I don’t know. An app related to money, this is absolutely not trustworthy. You better have a plan B if you are heading to China. I don’t have other options as I don’t own a Chinese SIM card which required for other payment methods (stupid! Isn’t it? Seems like China doesn’t need money support from the rest of the world).Version: 10.5.56
✓ Lack EnglishLack of help on the application and it should b in English or auto translation..Version: 10.1.30
✓ When will there be an English version?Great app, but I don’t understand most of it. Surely translating it isn’t too bigger job?.Version: 10.1.92
✓ Requires too many personal informationIt's not comfortable and reasonable to provide such amount of personal information to use this app..Version: 10.1.35
✓ Doesn’t work for US customersSetting aside the fact that quite a few prompts, and some complete screens, are not localized to English, this app does not appear to take US credit or debit cards. I have no idea why this is in the US App Store, or why Apple approved it. Most of the functionality doesn’t work in the US and the app isn’t smart enough to hide features that don’t work based on location. Also the UI appears to be a challenge to how many functions can be smashed onto the home screen. Before expanding to the US, the company might want to have a US development team rework the app..Version: 10.1.20
✓ Facial Recognition instead of Face IDIf you are using iPhone X, you cannot use Face ID for Alipay since they have their own facial recognition feature instead of using the API provided by Apple to enable Face ID. Big privacy concerns. Other apps which support Touch ID would support Face ID straight away but not Alipay..Version: 10.1.5
✓ 无法注册海外手机号选取号码地域无法打开.Version: 10.1.90
✓ Too many useless functions.Why adding so many useless functions?.Version: 9.2.1
✓ Ali payI am not able to create an account with my UK mobile number. What should I do?.Version: 10.1.52
✓ 越來越大，越來越臃腫做好你的支付工具不行嗎？賽一大堆東西，從幾十兆的應用現在肥大到接近兩百兆，遵行所需的文件資料都需要五百多將近六百兆，越做越垃圾。港版支付寶都沒有做成這麼爛。.Version: 10.1.95
✓ No overseas bank cards acceptedI’m disappointed because the app asks for a bank card number, but appears to only accept Chinese bank cards. Which I don’t have. So I can’t verify the account. So really, if you are not in China this app is useless..Version: 10.1.87
✓ Just poor wouldn’t use if any other choice in ChinaJust poor to be honest. Managed to get it to work & card registered, but even the international version is basically entirely in Chinese so it’s extremely difficult to use for a non Chinese speaker to pay for things in China as at almost every stage of payment your greeted with a screen with options that’s entirely in Chinese. So screenshots & translate needed to work out what your supposed to be doing..Version: 10.5.0
✓ Not fully in englishInteresting app but it is a shame that you pick english as a language but then in the app majority of the stuff isn’t in English.Version: 10.1.22
✓ 换了手机不能登录新手机装了支付宝，就再登录不了，一直提示请用常用设备登录，旧手机早就不见了，你让我去哪弄以前的常用设备？电脑也登不上，你是想干什么？.Version: 10.2.38
✓ Locked and limited accountMy account has been locked and limited to using because it requires Chinese Bank Account, but as a foreigner, how can I have a Chinese Bank account? And I can’t go back to China to solve this problem at this time, there’s no flight I can take to. I have been used this app for sending and receiving the money with my relatives in china. But now, they locked my account and locked my money…….Version: 10.2.80
✓ No U.K. optionCan’t sign up as there is no option for the United Kingdom or any of its aliases.Version: 10.1.30
✓ Can’t convert the language to EnglishHow do I convert the language? Couldn’t find it in settings. It should prompt the language when setting up the app..Version: 10.1.70
✓ Not enough EnglishWhilst this is promoted as being in English there’s much which is in Mandarin, which for a finance app makes this unusable for non Mandarin speakers like myself..Version: 10.1.5
✓ 不太好用认证卡在add bank card那一步就白屏了。 我上传了证件图，但也不知道从哪里可以看Verification有没有通过。总体来说不是非常user friendly. 希望你们能够update一下。.Version: 10.1.90
✓ 无手势不方便，资料记录不安全无手势不方便，资料记录不安全。一天会减少登录支付宝次数，因为输入密码登录麻烦，而且还得登出。.Version: 9.0.5.062906
✓ PassportPlease remove the requirement to input passport details for international users. I don’t even remember where my passport is because I haven’t used it in a long time. Now I can’t insert any international bank cards because my passport is expired..Version: 10.3.26
✓ Helps paying but that’s allA must have for tourists because it’s the only way you can use cards to pay taxis in China (besides WeChat). But it’s painful and almost a nightmare because although the front page is English, all of the alerts are in Chinese. So if you don’t read Chinese, you don’t know what’s going on..Version: 10.5.0
✓ BadIt worked at first but now my identity has been verifying for months some how it says it will be done with in 3 days this was months ago and still says the same thing…. Someone who works with alipay help me i need help.Version: 10.3.96
✓ Too many adsEverything you do in this app will have ads. Someone scans a payment from your QR and then you’ll see an ad on the payment successful page. Pay your electricity and you’ll get an ad. Pay medical services and you’ll get ads. Open the menu at any restaurant and you’ll get a ads. Order food delivery in this app and you’ll get dozens of ads throughout your transaction. Even if you don’t use the app you’ll still get multiple notification ads every day. This app is completely full of ads and it really ruins the experience of using this otherwise revolution payment service and mini-app ecosystem..Version: 10.2.86
✓ 莫名奇妙冻结账户Garbage.Version: 10.1.2
✓ Force you to verify yourself with face even both account and password are matched.Do not respect privacy at all!.Version: 10.2.60
✓ 垃圾淘宝强制我支付宝付款 我注册了又用不了 浪费我时间 微信支付不行 我只能去用拼多多.Version: 10.5.66
✓ This app is not available for UKI’ve spent ages trying to use this for UK. I want to change card number and google said you have to go via Alipay. Can’t access Alipay so can’t change card so can’t buy anything. Rubbish!.Version: 10.1.50
✓ Disappointed to see Lock Screen widgets lostDisappointed to see AliPay’s Lock Screen widgets disappear in this version. They were very convenient, and more reliable than third party shortcuts!.Version: 10.5.0
✓ Useless appAs a regular traveller to China i try to use this app with Bank of China card issued outside China and it does not work..Version: 10.1.38
✓ Requires a Chinese mainland bank card + passportIf you’re like me and you cannot apply for a bank card in mainland China, you’re out of luck with using this app. My Taobao account is now locked because I cannot verify my Alipay account. Very disappointed. 😭.Version: 10.2.6
✓ 去TMD花呗无提示默认开通花呗并默认使用花呗支付，这业绩冲的，一不留神就找机会放贷？！.Version: 10.1.90
✓ 1% was small，1% is largeI'm not WP user, but I support them..Version: 8.5.3.012402
✓ Can’t even sign up in New ZealandCan’t even open a account here in New Zealand. Been trying to get code for ages.Version: 10.1.38
✓ Horrible App for Non-Chinese SpeakingWas directed to use this app for breaking up payments for a flight. This app is not usable for a non-Chinese speaking person. This was in the Apple App Store for English users and it is definitely not a functional app for English users. Don’t know why Apple would even approve this app to be used to pay for flights over an extended period of time if you can’t read the directions within the app..Version: 10.3.36
✓ Not supporting any USA bank accountI am living in USA, and wanted to send up a Alipay account so that I can do business easier with China, as it is used in many ways in China, but it doesn’t support any of my USA bank accounts, so I can’t link my bank to my Alipay account, what is the point that allowing me send up an account outside China but not be able to use it? I hope they work on foreign bank accounts ASAP..Version: 10.1.5
✓ This app is Only for residents in ChinaThey don’t tell you about it, but when you try to create an account and do ID verification, you will be blocked: you need a bank account opened inside China. Very bad user experience!.Version: 10.1.25
✓ DisappointedI don’t have a mainland card, couldn’t add my international Visa card on to pass the verification check… very disappointed. You have to only use this app if you have a mainland bank card….Version: 10.3.66
✓ BadIt’s probably good in China but it doesn’t work in uk, I tried to put my card in but it just will not work properly and then I cannot log into my account, and in order to get my account back they require my card number, and when I put in it says it doesn’t support this card.Version: 10.2.36
✓ The new function will leak the personal information!The new function 'friends' has potential danger of leaking personal information... This is not good!!!!.Version: 9.0.5.062906
✓ Not able to set up my accountI want to use taobao so I downloaded this app to set up a payment method. However, after I input my phone number and click sign up. It keeps telling me I did it too frequently but I only did it once!.Version: 10.5.36
✓ Can’t use in UKI tried to sign up with my UK phone number but it says service is not available in my region. Could not get past this error so deleted the app..Version: 10.1.25
✓ Terrible！！！Why I need to update before my payment? Why? I hate it! I need to process a payment immediately, but this update took ages! Why! Why you force a client to update the software. I hate it! Not friendly!.Version: 10.1.58
✓ Still no dark mode?!It’s been almost half a year and alibaba tech group still doesn’t catch up with Apple s new feature....Version: 10.1.87
✓ 基金交易日期诈骗基金交易日期诈骗.Version: 10.1.92
✓ LimitedAppears to be a well structured app but it doesn’t support any of my bank accounts from the UK. Seems as if you have to go to china without and then open a Chinese bank before you can use the app. Poor approach in my opinion..Version: 10.2.76
✓ No iPhone X supportI used to love how versatile Alipay was. I used it for everything. I loved that it accepted my fingerprint on my iPhone 7. It made everything so convenient. But now I have an iPhone X and Alipay doesn’t use face recognition for payment the way it did with fingerprint. This is frustrating and inconvenient. WeChat used it and makes everything more convenient because of it. I often have to choose whether to use Alipay or WeChat to pay for things. Before it was no contest and I would choose Alipay. But recently I have been using WeChat more because of convenience..Version: 10.1.15
✓ More English integrationThis app needs more English integration for visitors to China - I would have thought the app developers would take more time to cater for their non Chinese speaking tourists - please update asap.Version: 10.0.20
✓ Only China’s Bank CardQuite disappointed, as I was about to buy stuff from a new China launched international shopping app (PANDA’s Life), and it either Alipay or PayPal that support the payment. Alipay only support China’s bank card.Version: 10.2.8
✓ Can’t use overseas credit cardsIt’s useless without a Chinese bank card or account.Version: 10.3.50
✓ LanguagePlease you guys should try and change the language to English so I can be paying direct to my seller..Version: 10.2.15
✓ Need more EnglishThe app has some English but then in a the middle of a transaction it turns everything into Chinese and you just have no idea what button to push now. If you don’t have a Chinese local with you it becomes impossible to use. Alipay needs to fix it and make the English version more English for those that live in China and rely on the app but don’t read Chinese..Version: 10.2.51
✓ Can’t verify foreign cardsCan’t verify unless you have a Chinese Bank card. Useless app..Version: 10.1.87
✓ Music stoppedThe music stopped when open it.Version: 5.3.0.0328
✓ Bad: wish I can give no starI tried to set up an account to use Tour pass. A function that supposedly allows to use foreign credit card to link to alipay. My internet got disconnected half way through the process. Alipay then locked me out and asked to link a bank card in order to lift the restriction. Because I don’t have a local bank card, I called the customer service. It sent me an email asking me to upload my passport photo to verify my identity. But the link would not accept the photo in a format from the iPhone. I called the customer service back, but it no longer allows me to speak to a live person and loop me through the same voice mail again and again. Also tried to help to set up Tour pass for my friend. Her first credit card doesn’t work and it does not allow to switch to another credit card to try again. Before they make this service works better for foreigners, I do not recommend anyone uses it..Version: 10.1.79
✓ Hardly an english versionTop menu needs to be in English to know how to get setup ... not English version in my book!.Version: 10.1.25
✓ Only works with folks who has Chinese National ID CardThis App should be removed from the global App Store completely if the it requires a photo verification of the Chinese National ID Card to operate. It is sad to see a great application going downhill so rapidly..Version: 10.5.66
✓ Can’t use in uk!If you have a uk number, don’t download! It will not work!!.Version: 10.1.38
✓ Can't log inIt's impossible to log in to my account. I tried using both email address and phone number but it says the account doesn't exist, even though I can login with those same details via the AliPay web site..Version: 10.1.8
✓ Impossible to setup for a foreignerCan’t use this awful app without verifying identity which is impossible to do with the method used to capture passport image. It always comes back as blurry or reflective. Guess I won’t be spending any of my money in China!.Version: 10.5.36
✓ English Please!!!!!!!!You are a massive company with international ambitions and prowess. Why can’t you make an app that works for English speakers? If you don’t know any, I have many Chinese friends with excellent English whom you could hire. Several of them are in Hangzhou, your HQ. As it is, this app is almost useless. Every button and instruction is unreadable. It’s a joke to call this the English version..Version: 10.2.8
✓ UpdatingWhen they do an update it literally takes more than two months during that time you cannot do some of the functions in the app which makes it super annoying..Version: 10.5.10
✓ 用户体验太差海外用户的支付宝中的体育服务数据和乐动力数据无法同步。能同步的时间段也仅仅是加拿大时间凌晨0点到中午12点。。。。无语了。。。。.Version: 10.1.90
✓ 烂app因为换了手机号，在设定新的手机号码的途中不小心把户口结冻了。照着网上的指示下载这app解冻却一点用也没有。连在线客服的功能都没办法用，太烂了。 加拿大的卡也不认，莫名其妙！.Version: 10.1.99
✓ Just uselessUtter rubbish. Does not recognise my account, no way to sign up if you are in the U.K., ugly And unintuitive UI. How is this so popular?.Version: 10.1.55
✓ RubbishTour pass frozen immediately after Identity Verification and Top Up. Now they are holding my money for no reasons. To appeal you'll need to e-mail them manually(no instructions provided here, only an email). Live chat customer support does not help. Use with caution. They might hold your money..Version: 10.2.59
✓ Dark mode plzDark mode!!!!.Version: 10.1.88
✓ LanguageSo I’ve had this app for quite some time now. Unfortunately the entire app is in Chinese. I can’t understand anything. The pictures on here shows English. But on my app, it’s all Chinese and I do not know how to change it. That’s why I have to give this app 1 star. Because since I have downloaded it, I haven’t even been able to use it..Version: 10.3.90
✓ Not workingThis app will not process payment in Australia and asking for China id to confirm. What a waste of time ..Version: 10.5.66
✓ Too complicated and annoyed if you use passportAirpay is forced people to use them through a lot of marketing campain, meanwhile their process too complicated and annoying. If you use passport in order to citizen ID to open bank account, they required you provide your personal information (passport picture, your selfie with passport,…) through third-patry (mail) because their app doesnt accept passport. Email (in my case is gmail) is not enough protection for those information. And who responsible for my information stolen? When I download the financial app, I just want to work in the app and call your telephone switchboard. That’s it. Because you will responsible for all my personal information..Version: 10.2.23
✓ Worse appDoesn’t work, I uploaded all required information just to “open” an account to use it in China, yet in 10min got locked up. If you claim you are allowing international travelers to use this app, at least show some decency. Sorry but you failed again and stop promoting something you did not accomplished. What a waste of time.Version: 10.1.95
✓ Need to highlight the restrictions for foreigners better.Last time I was in China this worked a dream and was a life saver. But now it seems it doesn’t actually work the same way anymore. You can add a foreign card and use it to pay at point of purchase but you can’t top up with it. Point that out clearly at the beginning and you’ll solve a lot of the issues people are having. I don’t know why they changed this to Chinese cards only for top up. Seems to have reduced it’s functionality..Version: 10.5.53
✓ UnusableI loaded this app as a suggested way to be able to pay in stores and restaurants in China that no longer accept US credit cards. It failed to allow any US cards to be added, saying “network error try again later.” Many of the selections and menu choices are in Chinese, even when English is selected as the language. Multiple times a White message box would open on the screen with two choices and the message all written in Chinese, forcing you to choose one of the buttons with no way to close the box without making a selection and no idea what you were choosing or potentially agreeing to or giving the app access to. Don’t install this if you can’t read Chinese. It’s worthless to a US traveler. I guess we’re back to the days of needing paper traveler’s checks in order to be able to get cash in Chinese currency. So ridiculous!.Version: 10.3.86
✓ Horrible experience, no way to use itImpossible to use.Version: 10.1.92
✓ UK customer can't use itI can't change my phone number into an UK one!.Version: 10.1.35
✓ Absolutely uselessI gave them an extra star as initial setup is more straightforward than WeChat, however it will randomly block your card when doing mini-app transactions or scan-to-pay transactions and then take money from your back-up account without telling you. Customer support is worse than useless as I need to upload a bank statement to unlock my account which is being rejected. I would say to avoid like the plague but unfortunately AliPay is a necessity for paying for things in China..Version: 10.5.36
✓ Poor customer service and supportAlipay can block your account for no reason and you won’t have access to your money for indefinite. I have been calling them for the same problem on my account for more than a year now without providing any solution after did everything they ask me to do instead they keep on repeating the same thing every time. I just see it as a strategy to be extorting people..Version: 10.3.86
✓ Cant use overseaNot convience for oversea people.Version: 10.1.62
✓ Super useful appI fell in love with this app. This app makes my life so much easier. I’m loving it!.Version: 10.1.87
✓ Only in ChinaYou need this to survive in China but I’d take a weekly kick in the fork before I saw it rolled out in my home country. I understand it’s probably Chinese rules hamstringing them but the systems work poorly and leave you frustrated and angry..Version: 10.3.60
✓ Less than 10% in English.Regardless if you select English as your language and change your Region from China to International, almost everything is still in non-English format. As soon as the app opens the main page is almost entirely non-English, same is true for all the sub-pages too. To make things even worse, the directions, help FAQ, & help chat are 100% non-English. As such there’s literally nothing you can do other than subscribing to Babel or Rosetta Stone, lol..Version: 10.2.13
✓ No privacy at allThey will continue to monitor you after you uninstalled them.Version: 10.3.86
✓ 真心的垃圾利率还搞不一样的 有歧视啊.Version: 10.1.5
🙂 Alipay - Simplify Your Life Positive Reviews
Alipay - Simplify Your Life works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Alipay - Simplify Your Life.
⛔ Alipay - Simplify Your Life Problems
