4.7
4.76108 star

Total 140 Negative Reviews

MyQ Garage & Access Control App Complaints & User Negative Comments 2024

MyQ Garage & Access Control app received 140 complaints, negative comments and reviews by users. Have you ever had a bad experience using MyQ Garage & Access Control? Can you share your negative thoughts about myq garage & access control?

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MyQ Garage & Access Control for Negative User Reviews

Becoming an issue!!First off…we’ve had this opener for 3 years now with no issues. Use the MyQ app and have always loved it. Worked well even with minimum WiFi in the garage. Haven’t had an issue. Now we changed out to a mesh system to provide better coverage of the entire house. The garage is pretty much screaming with wifi now. Have gone thru the reset process I don’t know how many times now and can’t get it to connect or even see the wifi. As soon as it connects to the opener WiFi to search for networks, the circle just spins and eventually says no networks detected….even though I have an Alexa in the garage that works fine and my phone shows good service. Tried removing the app and re-downloading…the app then was glitchy until I restarted my phone and seems to be fine. Still going to attempt a few more times but have pretty much ran out of options. Opener works and the vehicles can still open it, but the MyQ app is pretty much dead in the water now..Version: 5.247.0

Can’t delete my accountA required field is not visible on the form to delete my account so I am unable to press submit. Also how is it even possible it takes 30 days for you to action this request..Version: 5.238.1

Terrible companyAs MyQ has made the decision to block 3rd party integrations I’m no longer using the app or service going forward..Version: 5.243.1

Very unhappy. Local access blockedMyQ / Chamberlain decided to actively block access to 3rd party systems interfacing with garage door openers. That means I can’t integrate the product with my smart home. I assume this was motivated by desire for additional revenue at the expense of existing customers. You are now on my ‘do not buy’ list. Goodbye..Version: 5.244.0

Terrible!Doesn’t work with Siri. You need to login ever time you want to use it. Bought the system to have a “smart garage” and have it open as we approach. What you have to do is: 1. Stop. 2. Login. 3. Click on open. Quicker to get the remote out of your pocket and use that. Pointless - waste of money..Version: 5.173.0

Very DisappointingWe replaced a perfectly good garage door opener to upgrade to the myQ option so holiday rental guests can collect their keys at the property. It seemed to function as advertised for a couple of days but then became impossible for new temporary users to load a functioning version of the app. From what I can gather after several customer support calls (some unanswered, probably due to too many calls), there was a software upgrade that has made the simple quite difficult. I now have to send a separate email (including 11 screen shots) to help guests navigate the app. This problem has existed for week and is still not fixed. Don’t buy myQ unless you get them to send you an invite to be a temporary user so you can see that they have made it simple again..Version: 5.232.0

The slowest app everSo slow you will never use. It’s faster to get out if your car and open the door..Version: 3.117.1

Room for improvementCould be improved if compatible with iOS Shortcuts so MyQ could be controlled via Siri.Version: 5.195.0

Ok, but...Does the job, but it’s often slow to connect to the service (and sometimes fails). Also can’t control it with Siri or Google in Australia which is very disappointing and quite unacceptable these days..Version: 5.168.0

Stop breaking it!Was working fine on Apple Watch, since update it has stopped. Not impressed...Version: 4.126

Screwed up the updateWoth recent update in the past few days; You have left out the folk who use the app to open their door and not a ‘wifi’ wall door opener. We are now kicked off app and can’t reconnect. We use the iPhone app and a battery old school wall mounted remote. What have u done????.Version: 5.228.0

Stopped workingNot sure what happened, but as of the last update of this app, and also iOS 17, it has completely stopped working. I can’t even login just takes me to an error page. I tried deleting and reinstalling, nothing seems to be working..Version: 5.241.0

Bad programmingI have a solid wifi network with mesh pods that were literally installed just to improve the signal in my garage. I have two myQ devices, one door opener that has wifi built in and one for door opener wifi adapter. Both sold by chamberlain for their garage doors. My first complaint is that neither device has an Ethernet option, this is ridiculous. Any device that isn’t mobile in nature should have an Ethernet port if it’s going to connect at all. The wifi is nice for people who don’t know how to run a wire or set up a proper network but for those of us that can handle basic networking the Ethernet option is a MUST HAVE V as it eliminates all the wifi problems. My second complaint is that the app has no way to check for a possible firmware update for either device or any way to contact customer service. My third complaint is that the door opener adapter never tries to reconnect to the wifi of it drops connection so if any wifi outage the door opener will NOT reconnect automatically when services are restored, this is just bad programming and should be fixed with a simple firmware upgrade that has a disconnected device try to reconnect every 30 minutes but again, no way to tell if they’ve created a firmware upgrade or not..Version: 5.211.0

Clumsy and slowThe app is so slow to respond to changes from the GDO, switches and lamp modules. A command from the app takes forever to action. I had it up to here with the stupid ads and the clumsy layout..Version: 5.243.1

New feature enhancement takes me to an advertisement when I try to open garage door…My heart skipped a beat when I heard the notification sound associated with the garage door opening and knew none of us had triggered the door to open. Had someone broke in?! A shot of adrenaline as I reached for my phone to confirm the notification. Was the door opening?! No… It was an advertisement. I ALREADY BOUGHT YOUR GARAGE DOOR OPENER. In what world do you need to advertise in this way to a customer you already succeeded in selling to? Whoever thought that was a great idea should be fired. Update1: App is still sending notifications for advertising. Update2: App still sending notifications for advertising. Update3: After recent app update with ‘feature enhancements’ now my Home shows up as usual with the garage door selections and as soon as I go to press the top door they all drop down and the topmost is replaced with an advertisement. My finger already in motion, instead of opening the door I’m taken to an advertisement. I can assure you I will never purchase anything I see as a result of this ‘feature’ and frankly we’re way past the point we’re I would ever consider recommending any product from your company..Version: 5.217.0

Basic with poor UIChamberlain makes their app terrible in hopes you’ll upgrade to their MYQ monthly service for it not to be stupid. You can schedule door closings, but you can’t schedule door closings. You can’t reorder the garage doors in your list. You can’t integrate with Alexa, even through 3rd party apps as Chamberlain breaks any api’s being used by third parties as a work around. All to get me to subscribe to their monthly service. They give you a half baked “connected” garage door opener and then don’t provide what is considered very basic functions. It’s not like they can’t do it. They just want you to pay for what should’ve been included in the most basic element of the device. At the other end, the app is generally stable with few outages. The recently updated single click to open is causing havoc with accidentally opened garage doors. If you click on the garage door as part of an upward swipe motion, it will activate the garage door, despite not being a touch, but a swipe. My garage door in the city was open all day because of this. Had my neighbors send me an email letting me know. But, I was able to close ot through the app..Version: 5.242.0

Unreliable connectivity; not suitable for primary door openerI got this to replace an outside keypad figuring a 21st century upgrade was in order. I have been disappointed because despite having very powerful signal in my garage from a wireless range extender that allows me to stream movies and do zoom conference calls by video in the garage, this device, and/or the app tells me it is off-line about 20 or 30% of the time. If you tried to rely on this as your primary garage door opener/controller, you would be screwed and locked out of your garage, because you cannot reset the device to get connectivity without unplugging it and plugging it back in. This device does not appear to constantly scan for the available network. It logs in once and then if it does not detect the Netwerk for a brief period of time it becomes disconnected permanently until you physically intervene. This is completely unacceptable; however, I suppose I should not be surprised at this result, when a historically hardware-producing company ventures into the software and electronics/wireless realm - we see that time and again. There will be a learning curve and Chamberlain needs to get on the steep end of it and make this device-app work reliably. And stop blaming it on wireless signal and router problems..Version: 5.224.0

Can’t view on my iPhone 7Dear Chamberlain Since the latest update I am unable to view the app on my phone. I can’t click on the box to accept t&c and therefore can’t access the app to open and close my garage door.Version: 5.163.1

Deleted The App CompletelyChamberlain has decided to without notice shut down access for the home automation community. They ironically are introducing a paywall what a coincidence. Garbage company that has a monopoly on garage door openers. Now everyone in these automation communities is purchasing a device that essentially hacks the door opener.. Also keeps the opener local and off the cloud...Version: 5.243.1

Don’t waste your moneyThis company advertised that it works with homekit and IFTTT but doesn’t in most countries and to top it off they charge you to use IFTTT which is supposed to be a free service.Version: 4.126

Unstable, iOS 16.3Constantly having to re-log in on the app. Two notifications each time door opens and/or closes. Couldn’t login to website, kept saying password incorrect when it wasn’t. Regret ever purchasing it..Version: 5.224.0

Poor home automation integrationPoor home automation integration requiring you to use a phone app and offsite integration. This means if the internet goes down you can only open the door with a remote or wall switch. I discovered this when i came home and couldn’t open the door to enter my house. On top of that they used to allow api access for home automation software, but have since decided to block access to anyone who isn’t using their app or paying them a fee (like Tesla owners). So now i have three smart garage door openers that i purchased that are functionally equivalent to a dumb device unless i use their app or purchase a subscription through them or one of their approved partners. Unfortunately i have owned them for too long to get a refund..Version: 5.244.0

Great when it worksThe idea of being able to see when my garage door is opened or closed is great. Not having to carry my remote or keys to get in the house is also great. Except that most of the time the stupid app won’t log in! When it does it’s great but getting it to log in is tedious and difficult and requires a lot of patience, which is frustrating when I am on the bus and can’t remember if I closed the garage door. Then you get in and it’s great for a while until it logs you out and you have to go through the pain of trying to log back on..Version: 5.229.0

Open sesameThe use of MyQ makes opening and closing my roller door extremely easy. My only problem is that the app often fails to connect or has an incorrect door status. Perhaps this is due to my shed/door being around 50 metres from the house..Version: 5.205.0

Greedy anti-consumer behaviorChamberlain has removed the ability for plugins like Homebridge to control the garage door in HomeKit. I will not be recommending any chamberlain products to anyone I know. This changes has actively made my everyday interaction with my garage opener form good to terrible. There is no reason to close the APIs SHAME ON CHAMBERLAIN WILL NOT BE PURCHASING ANY CHAMBERLAIN PRODUCT INCLUDING ALL RELATED BRANDS.Version: 5.244.0

Stopped WorkingThe unit stop communication all of a sudden and can’t get it back.Version: 5.243.1

No Aus support for Google AssistantEasy to setup and reliable, login a tad slow. Main complaint is seemingly no Australian support for Google Assistant which means I can’t ask my home mini to open/close the door..Version: 5.163.2

Update requires screen double tapJust a heads up to all that says it no longer works after the update. You have to double tap the screen on your phone for it to function. I went through endless trouble shooting techniques including all the normal delete, uninstall, reinstall both the app and the unit. I decided to just buy the updated smart hub kit since mine was the older series and thought it failed since the white led would light and the hub seemed unresponsive. As soon I got it all set up it had the same issue as my old one… My phone didn’t open or close the door but everything showed correct on the app. Well it turns out after forum searching they updated it to a double tap before it will function. Duh! No clue why that is not mentioned in the update notes. It just says bug fixes. Guess they got their money out of me for a new unit I didn’t need and I’m not taking it all back down and reinstalling the old at this point. Let’s see if the new unit and update works better on my Mitsubishi connect app? Will update if that changes..Version: 5.231.0

Good but not great on Apple watchThe phone app works pretty well and reliable but the watch app works sometimes and only after dismissing lots of error messages which always seem to appear.Version: 3.123

Works, but hostile to third party integrationsMyQ works ok on its own but using it with HomeAssistant is very frustrating. Stop actively trying to lock your users out of using your own product!.Version: 5.243.1

Not logging inRe installed app still not logging in, was working fine. Now is pos.Version: 5.161

Not reliableWe have this installed for our garage - which we use quite frequently in the day. It’s been frustrating bc it doesn’t always work despite the fact we have extremely strong internet and signals on our phones.Version: 5.158

Solid but very basicThe functionality is solid but missing features that wold elevated the app to be “smart” vs a basic opener. For example, addition of CarPlay would be *amazing* to enable easy opening without a remote or; ability to pause the door for longer than the usual auto close timer when you’re remotely taking a delivery..Version: 5.180.0

2 garage doorsFor most people this is a great app—lots of 5 star reviews. However, for someone with multiple garage doors there is a huge flaw—you have to enter the password and user name whenever you drive up to the second (or more) garage door. That can be a problem for two types of people: Someone with 2 doors at the same house who wants to open one (or the other) depending on which car he (or she) is driving. OR Someone who has a garage door at home and one at work. The one at work may have multiple users. It would be so simple for the software authors to add the ability to store different accounts (multiple, for example, for someone who has doors on many rental properties that he needs to get in to). But this app is crippled so that it can’t do that. In the old system, there were three different apps that you could use for different doors. No more—two of them have died, never to be resurrected. Under that system I could put door “A” on Merlin, door “B” on Chamberlain, and door “C” on Liftmaster. No more. Darn. Please guys, you haven’t listened as I’ve talked about this with you on the phone, but please supply a workaround..Version: 4.132.1

SlowSlow. No homekit integration.Version: 5.249.0

Won’t stay connectedDidn’t buy the unit because of the wireless ability, but after the unit was installed I figured the connection would be handy. Installed a router extension device to insure good signal strength. Confirmed wireless signal was good, with both my iPhone as well as an Alexa unit; both indicate strong signal. So I follow the menu instructions, get the garage door opener connected to the wireless and everything looks fine. Open the garage door from the smart phone app and thought, yeah this is pretty cool. Then suddenly the signal on the app shows no connection to the wireless and the garage door no longer responds. I repeat the install procedure several more times, each time with the same result;the wireless will stay connected for maybe up to one minute and then disconnects. So I call the garage door company that installed the LiftMaster unit and they have a technician come out. After he tries and gets the same result several times he tells me that, “the wireless devices in these openers really aren’t very good, the technology is way behind the times, and you’re just not gonna be able to use the wireless feature”. End of story. WTH?? I needed a garage door opener capability for my H-D bike, so spent another 40 bucks and bought a small profile remote opener. While I don’t really absolutely need this MyQ feature, it still pisses me off that it doesn’t work..Version: 4.138

App not working on mobile networkApp works fine on lan with wifi, but not when using gsm network.Version: 5.236.0

Quite buggy. Watch app very buggyVery slow to load. Often gets stuck trying to connect. Worst smart app I have I. Terms of reliability. Watch app takes a long time to become active then only works 50% of the time. I cannot rely on this app..Version: 5.157

Garage Randomly opensI am not satisfied with this product because my garage door randomly opens. Sometimes I don’t see that it has happened for 30 min or more where the contents of my garage are vulnerable to being stolen..Version: 5.233.0

Difficult to change networksWhen I first install myQ it was reasonably straightforward and it worked. No problem for two years. Then I change routers and ISP and it was a disaster. I am no tech newbie. I worried in 3rd level data center support for a global computer mfr. I searched for weeks trying to figure out how to change my network settings. I tried the app and read article after article after article. No joy. None of their troubleshooting steps covers simply changing network settings. Finally deleted the devices and tried to re-add couldn’t find the net work. More articles .. no help. Finally found that going into the account -device management-hub-network settings I was able to change it. This is not visible during setup and heard to find. The technology was simple enough, but they just failed in their documentation to tell you how to change your WiFi network. 3stars because their poor doc cost me days of frustration. But in fairness, once you figure it out it works fine..Version: 5.224.0

Third-Party IntegrationRecent attempts to block third-party integration are troublesome to say the least, and one more nail in the coffin. There are better options out there, and if Chamberlain doesn’t smarten up, I urge you to look elsewhere. They are clearly looking for a cash grab over actually supporting their customers and their needs..Version: 5.243.1

AnnoyingWon’t stay logged in, every time I open the app expecting to just use Face ID, it’s reverted back to using email and password, I bought this brand so I could use my phone but logging in each time is so annoying, I just use the remote, upgrade was a waste of money..Version: 5.190.0

Purposely incompatible with HomeKitCompany goes out of its way to make it impossible to integrate into Apple’s ecosystem (ex: HomeKit, Siri). Instead you’re stuck using the app to control and monitor your garage door. Would never recommend anything from myQ. If it wasn’t so expensive to replace two garage door openers these would be thrown out of my house already. Beyond frustrated with this company and this app..Version: 5.251.0

Slow to loginVery slow to login. Frustrating when just needing to open garage door, even on our fast Wi-Fi network. This has been an issue with every version of this app..Version: 5.192.0

Doesn’t WorkWatch app just says “loading devices” and nothing ever loads..Version: 5.232.0

Smart home made stupid.The app works. But the app is terrible. Why? Because what should be a simple button is in an app plastered with ads for services I don’t want. Meanwhile, after buying a smart garage door opener, I find I’m shut out of almost every external integration because … they want to force me into the app to see the ads. Or purchase an expensive add on subscription to use the device I own, connected through the WiFi and internet I boutght and paid for… They don’t even enable Apple HomeKit or Siri integrations - the later being like one of the things one would want. Want to use CarPlay to open/close the door or check status? Nope, their app doesn’t work there but… you can pay almost $200 for a five year subscription to a hacked-together HondaLink* integration that doesn’t fit well with CarPlay. Stay away from this app and Chamberlin garage door openers at all cost. I wish I’d none this before our old “dumb” opener died and I went with one of theirs as a replacement. *I’m sure they have a pay to play solution for other auto makes as well..Version: 5.244.0

Alert when garage door left openThis would be an EASY 5 star review *IF* there were an alert function when the garage door is left open. If someone forgets to close the garage door when leaving, the only way to know is to have notifications set for every time the garage door is both opened *and* closed, and to check every time the door is opened to confirm it’s closed, and if the door doesn’t alert closed after it was opened then you know it wasn’t closed. This is a design flaw in my opinion. There should be an option to set an alert to receive a notification after the door has been open for a specific amount of time. I’m dinging the app review down to 3 stars because I think this is a pretty big flaw. I will change my review to 5 stars if the alert issue is corrected. Other than the lack of notification when the garage door is left open, the app is easy to use, installation was a breeze (after realizing the “learn” setting on my Liftmaster required a double tap of the learn button), and I even added a second door sensor so both my bays are covered. Functionality and performance are excellent. Overall I highly recommend this product/app..Version: 5.193.0

Chamberlain / Liftmaster Broke HomeAssistant Integration on purposeThey want “partners” to pay them for the privilege of letting users control their own hardware. Look up “PaulWieland/ratgdo” if your access to your own hardware was also disabled due to moves by these scoundrels. HomeAssistant is a lot faster and better in every way than MyQ for opening and closing the garage door, but Chamberlain group wants them to pay for them to stop breaking the integration even though they’re an open-source not-for-profit project. Vote with your wallet and don’t do business with these types. Now I have a garage door opener that previously worked well with my the rest of my smart home setup which is now inoperable due to incompetent management at the manufacturer, necessitating an out-of-band control board that simulates pressing the physical opener button instead of, you know, utilizing the existing onboard wifi microcontroller that used to work perfectly well with this. Lastly, I don’t understand what they’re thinking with this policy, as they’re not going to get a dime out of open-source projects, so really they’re just hurting their own reputation and users with zero potential upside / additional revenue. I hope their management reads this and changes course on this user-hostile policy..Version: 5.244.0

Buggy software works mostlyI am a software developer and I am comfortable with setting up this app and my home network. Firstly, I want to say that this app works once you have set it up correctly. It opens and closes the garage door as expected. However, it is less convenient to use than a standard garage door remote because with my phone I need to unlock it with face id, start the app, wait for it to connect, do another face id, wait for it to be ready, then tap open/close. In my experience, this app is prone to hangs (spinning circle forever) that can be fixed only by restarting the app. I have found that this happens 100% of the time if i use the app, put away my phone for a while (10 minutes or so), then try to use the app again. The app also hangs and fails most of the time if I try to use it through my apple watch. I think that it is a real shame that this simple app, that has just ONE JOB, can't do it reliably. But as I mentioned- if you fight it enough it will eventually work..Version: 5.168.0

A manufacturer who does not play well with othersChamberlin keep changing their API in an effort to make it difficult for third parties to integrate their products into home automation. Be open and earn respect..Version: 5.243.1

Slow responseThe app is very slow to log in and the is significant lag between the command to open the door and response from the door hardware. This happens on solid high speed broadband and 4g connections. Also the app and hardware does not support Google Home or Apple HomeKit in Australia even with additional bridges yet this support is offered in the USA and Canada..Version: 5.163.2

Rubbish with no included smart integrationDoes the bare minimum and no integration with either HomeKit nor Siri. App is slow and clunky to use, feels like a step back in time. Nothing smart about it, it’s basically just a door remote on you phone..Version: 5.247.0

MyQ garage door openerMyQ has been offline for over a year and nothing I do fixes it. Disappointed.Version: 5.241.0

Absolute CrapWhen I first bought the MyQ opener for my garage I loved it. But since then it has gone downhill. I had a routine all set, open garage door turn on lights unlock back door, but now they took away the ability to integrate it within in any smart home software. Looking into other options. DO NOT BUY!!.Version: 5.244.0

Third party accessChamberlin have decided to remove third part support for applications like Home Assistant. I do not want to be forced to use their slow buggy app. I have always bought their products, but with my latest house purchase I will be buying from a competitor. Bad move Chamberlin! Bad move..Version: 5.244.0

Poor API supportMyQ is actively working against the home automation community. I bought their hardware, it works for awhile, then it breaks again. Look for other solutions..Version: 5.243.1

Removal of web interface in breach of sales commitmentWhilst the app often works we extensively used the web app which is documented in the manual and sales material which was removed without (not legal to advertise a product performs a feature then remove it after sale, this is called bait and switch) Aalso in our region (Australia ) we don’t have access to Alexa or google functionality here and the API seems to break often enough to not be able to stability use it via automation platforms. Changes to the app recently have messed up notifications. Also disappointed that there are no products to add myQ to devices like slide gates (still) and there new release uses the most expensive beam system we’ve ever seen. Need the company to address these concerns..Version: 5.209.0

Too slow response time when usingTakes forever to start up , needs to work faster more like a traditional remote.Version: 5.193.0

Blocked Home AssistantPurchased a garage door kit specifically because there was an integration available to work with Home Assistant. However MyQ have decided to explicitly block Home Assistant users rather than supporting the community. Which is shame because I now have to rip out your useless gear..Version: 5.243.1

Set different open heightsWould be nice if I could have the app be able to make the door open up just 150mm from the ground and not just all the way up.Version: 5.249.0

Perth, AustraliaCons: App is too slow to connect to be useful when approaching home, despite being on 4G & high speed broadband. I just use my remote control. Timezone is set up as Australia/Perth, however notification time states ‘garage door closed hh:mm’ where hh:mm is 1 hour behind local time. Support articles only advise to select correct Timezone, no resolution (yet) when Timezone is already correctly set. Pros: Garage door status is reliable. I am able to open my garage door when I’m not home. Notifications set up to tell me when garage door opens/closes. Nightly door close set up at 8pm, just in case..Version: 5.181.0

Useful but room for improvement.Purchased our Merlin opener with MyQ believing it was HomeKit compatible - It’s not in Australia! You can’t use Siri to open the garage. Frustrating when walking back with hands full. The watch app has improved vastly - it now usually works. The iPhone app is slow requiring it to log in every time you open the app..Version: 4.142

Invite process is brokenThe invite process doesn’t work, this maybe limited to “sign in with apple”. My wife got the invite email, so I know the address is correct, but it doesn’t show in her myQ app (yes the email address is the same) At my end she doesn’t show as an invite or a user, so I can’t do anything to check/change it. If I try to invite her again it says I can’t because there is an invite pending. Keeps logging out of the Apple Watch app to the point that it is unusable. So far it seems myQ is all that is bad with home automation..Version: 5.230.0

Username Change OrphanI upgraded my network a year ago and had to change my network username - and haven’t been able to connect with Q ever since. Very disappointing to say the least.Version: 5.243.1

Unsure how the average rating is so highThis app has very few features and is terrible to try to set up with Apple Watch. It’s laggy to connect to the door motor as well..Version: 5.241.0

Doesn’t connect to other appsYou cannot add a MyQ gate to the MyQ garage app. They have the same name but seem to be separate so you need two apps for two devices. You cannot add users, you have to share your username and password with other users. You cannot control it via 3rd party apps such as Wink, which does control MyQ garage doors..Version: 3.117.1

Garbage AppThis app has gotten progressively worse. It is now garbage. As time passes, the app is having more and more issues. There are several times when I am having connectivity issues on the app when my Wi-Fi and phone are perfectly fine. The app becomes non-responsive. There have been times where I’ve had to sign out and sign back in just to get the app to work. There are times where the app opens and I press the button to open or close the garage and nothing happens. The latest that’s happening today is that the app opens but it will not let me sign in. I keep getting error messages. I’ve tried rebooting my phone, deleting the app and reinstalling it, and it is not working. It is absurd that a smart home device that is regularly used by people has so many issues with the app that is the main source of control of the device. When the app does work, I hate opening the app and seeing ads first thing the ads in no way, make me interested in purchasing any more products from this company. Get rid of them. I’m sure I’m not the only one who just wants a simple clean homepage for the app. Between the app, not working and the ads this will very likely be my last purchase from this company..Version: 5.216.0

Thank youThank you to the designers and updaters of the app. Had this most recent update not come through when it did I wouldn’t have looked closer at chamberlain owners of the garage door opener and I wouldn’t have closely read their privacy policy where I learned the extent at which this app, their website and my garage door opener itself has been violating my privacy and personal data for profit. It’s to bad they don't feel confident enough in making their product to ask for the amount of money needed to stay afloat and instead opt to charge a large sum for the product and then collect and sell user data indefinitely. It’s too bad that pretty much by a level below a monopoly in the industry isn’t enough. Shame on them. But thank you to app developers since I now see the extent at which this app has violated my privacy and I only which I could see how much money I made chamberlain so I could send them a bill that makes the transaction accurately reflect my experience with this app. HINT: I’m owed money.Version: 5.225.0

Asks me to resign inDon’t need to be fiddling with an app when trying to get on the road. Randomly just forced me to re-sign in on my way out, and it took a while because I make all of my passwords randomized due to security reasons. It should not be asking me to sign in again for any reason when I’m trying to get back in or leave. It takes two taps to open or close the garage door after opening the app. Wish there was an option to press it once, or toggle that option. Would also be nice to have a widget or option for quick access bar on iOS. Lastly, I see no option to turn off the obnoxiously loud beeping noise it makes when it’s closing. There was one instance where the app just completely got stuck in an unresponsive loop where it wouldn’t respond to anything, door opening, etc. There also isn’t an option to set the garage door to close after a certain amount of time has passed when using the app to open. So if I come home, use the app in my car to open the door, I can’t tell it to automatically close after 2 mins. I never tested to see if it will eventually close, but I see no option to adjust or turn on that feature at all. Beyond that, the app is a useful way of remotely opening and closing the door. It’s just missing a surprising number of basic features that would make this a true smart app..Version: 5.222.0

App easy to use BUT disconnected frm wifi too oftenThe app is well designed and quite easy to use. However, setting up the app to the Wifi network is a gruesome, often soul destroying, and convoluted effort. Furthermore, if you happen to unplug or disconnect the wifi router for any reason, whilst not changing any of the router settings, the connection to the app is lost and you have to start the entire laborious process once more. The online step by step help guide differs significantly from the help guide in the app resulting in me calling customer support several times. However, the customer support agents are very helpful and patient..Version: 5.242.0

Need to purchase app at $80Having paid so much for my doors I would expect a free app to use them. All it does is tells me if a door is currently open or closed. That’s it... disappointed.Version: 5.164

MyQ porte garageSouvent problématique, régulièrement incapable de fermer la porte.Version: 5.241.0

Only works half the time when opening and closing after latest updateThis app used to work consistently. Now it does not. If I want to open the garage with the app, I have to open it, hit open, Close the app, open the app again, then hit open. Only then will the garage open. If I want to close it after opening the door, I can’t do it after opening it. I have to close the app after I JUST USED IT to open the door, then i have to open the app again, and hit the button to close it. Holy smokes this is so annoying it’s even annoying to have to type it. The only reason I gave it two stars is because my garage was “phantom opening,” which I’m still not 100% sure isn’t caused by this app, and I could create scheduled closed in phantom Opened in the middle of the night, which is really freaky, but also nice that I can automatically schedule garage closes in case it opens. In short, app open close only works 1/2 the time. Schedules are nice. Not sure if this app causes phantom opens or not. Could be a faulty wire from the switch on my wall. Still checking that out..Version: 5.199.0

Slow AppThis app is very slow to sign into using Face ID. A requirement every time I want to open my garage. I’ll look for an Apple compatible work around..Version: 5.157

Flakey,, annoying ads, and a Tesla charge?I wish I could say this app was great, but it is not. Had I known this is how my new opener was controlled I probably would have bought a Genie opener which works with my car and existing remotes right out of the box. MyQ openers do not support Homelink, a standard in the industry. This app is flakey at best, sometimes not working at all. Other times not receiving notices, often not putting up notifications. And the large ad at the top is annoying at best and insulting given the cost of the door opener. And set up failed over and over. Took 10 to 15 tries to get an account set up and working. And if you have a Tesla, you will have to pay monthly/yearly to allow your Tesla to operate the door? Really? Just a money grab from Tesla owners? No other cars have to pay $45 a year? (Yea, not a large amount but why only Tesla?) For half that amount I bought a Homelink bridge and my car works just fine again with no yearly fee. Or I should have bought a Genie and done away with this nonsense..Version: 5.229.1

Terrible connectivity to wifiI had this device and it worked for a year and then it stopped working.Version: 5.242.0

Slow overallSlow to login and respond. Often doesn’t recognise the face and then takes time enough to annoy to use code.Version: 5.187.0

Killed API access to Home Assistant usersCan’t be trusted, killed API access to Home Assistant users. They’ll hold your device hostage even though you own it..Version: 5.244.0

Needs IFTTT Integration to be truely usefulGood concept but needs IFTTT integration.Version: 5.154

Just OKHave been using this for a week now. I keep getting a message that says “It looks like there have been too many failed attempts. Please operate the door locally to reset”. The message appears after I first open the app and before even one attempt to operate the door. Usually happens when the door is closed and I want to open it. If you ignore the error message and tap on “OK” it then works.Version: 5.198.0

App Needs ImprovementsDownloaded the App and immediately it wasn’t exactly simple to connect to my garage doors, especially since I had two doors and how to organize them in the app. Once connected there were errors with door sensor alignment which prevents using the app to close the doors. Strange as the doors work perfectly fine with the wall buttons and the lights are green on them. Tried contacting dealer for help and weeks later still no reply. Tried to find out how to clear the error messages myself and no luck. Needless to say my openers are now old school as I just use the wall and car visor openers..Version: 5.242.0

No Google Home Support in AustraliaThe only gripe I have is that there is no support for automation via Google Home despite the product website advertising it for those of us in Australia. If you could implement I would give 5/5 Stars..Version: 5.187.0

Lost functionality and slowI can understand removing 3rd party integration if it was only duplicating functions but your app doesn’t even perform as well as the 3rd party functions did let alone provide more options. Perhaps you could stop your app hanging in the “monitor only” status or even add HomeKit support so I don’t have to use multiple apps for my home? I wouldn’t recommend this app or company until they work out who they are trying to benefit, at the moment it’s not the customer. I bought this brand with the understanding I could integrate into other systems, but they let me down. Now I am out of pocket..Version: 5.244.0

Broken systemLimited third party integrations.Version: 5.243.1

It don’t work with out WIFIIt don’t work with out WIFI The system is useless with out WiFi Or do you know something that I don’t the place that the unit is install I store my vehicle that doesn’t get used often So it doesn’t justify to have internet line for a Garrage connection.Version: 5.178.0

App needs work and google assistant / SiriGreat for knowing if I’ve closed door or not. Would be great if it worked with google or Siri. As usual all that stuff works in USA but not here. Don’t know why they bother having it on the App...... it just disappoints in this department.Version: 5.161

Just buy a key fobThis has been a major disappointment. I’ve been eyeing this since I first saw it a year or so ago. I finally figured it was time since my kids are coming home on their own while I’m at work. To start off it when setting up it would not accept password for my local wifi. Which I knew I input correctly. Then on a fluke i unhid the password and it connected. What?! Afterwards set up went well. Added hub and then the door sensors. Then the fun began it takes a good minute to even three to open the door from tapping the app. Then I would realize after opening the app the hub has lost connection to my wifi. Constantly. I moved hub to many locations and it still loses connectivity. Finally when I tried to reset and re add the hub as per faq when it loses connection I realize it learned both of my doors when it was only supposed to learn or add one. Now regardless of which door I choose it opens both my garage door. I now have to clear the memory of one garage door opener. What a pain. I ended up just getting a small key fob opener to give my kids. What a ordeal..Version: 5.194.0

Apple Watch App not able to loginThe latest update breaks the Apple Watch app and no longer working, please look into and fix..Version: 5.254.0

Works 60% of the timeThis app is great when it works, but that’s only about 60% of the time. The rest of the time it’s either incredibly slow to open the garage door or won’t work at all. And the Apple Watch integration is worse. I’ve lost count of the number of times I’ve reinstalled it on the Watch to make the app remember that it’s there. I just can’t rely on this to get into my garage..Version: 5.224.0

NO DARK MODE - why not?Very slow to find and operate the door but useful from time to time Please upgrade to provide a dark mode option to make it easier on my old and tired eyes thanks.Version: 5.231.0

App for WatchI often have random trouble with the Apple Watch application. Like no responding at all.Version: 5.231.0

They killed 3rd party integrationsWorked fine until they decided to not allow 3rd party integrations. Now it won’t with HomeKit..Version: 5.243.1

Not Very User FriendlyIt is not very user friendly. Have yet to be able to use it as I keep getting errors and unable to find answers to these errors. Have emailed and have had no reply. Should really be an actual user manual included either package and not a basic install and function book. We have no idea what it can do and how it operates as there are no complete instructions on you website or with the opener..Version: 3.89.4

Unsolicited ads get in the way.I do like this app in general, and find it very useful. However, as of late, they have decided to start putting ads at the very top of the app in her face. What happens is when you open the app, you see your garage doors and start pressing the buttons to open them or close them. Before you can finish, pressing the button to open or close your door, their ads pop up in exactly the same spot as your top device. This causes you to mistakenly opened one of their ads rather than controlling your device. You have to then close out of their ad to get back to what you were trying to do in the first place. Very inconvenient when you were trying to get somewhere or when you are dealing with hot Arizona Summers and trying to close your garage door as soon as possible. They are obviously placing it there on purpose so that you cannot avoid them and will mistakenly opened them. Again, I will continue to use the app and put up with the frustration, but it is making me more likely to switch to another brand..Version: 5.216.0

Does not drive Hormann garage doorsI bought it with the expectation it would control me garage door. There was no suggestion it would not. Hugely disappointed but it does indicate the door position so all is not lost.Version: 4.139

Very flakyVery flaky! Sometimes the server is down and you can’t login to open your door! Sometimes the app crashes and you can’t open the door. Usually it takes 2-5 minutes to login. Painful system! If your in a hurry just close your door manually..Version: 5.216.0

Very poor effort from a big playerSo slow. Wants to connect/login every time you go to use it. You constantly find yourself waiting around outside the garage door for it to do it’s thing before you get to the opening screen. Also does not work with Siri or Google in the Australian version of the app..Version: 5.214.0

Apple Watch Won’t Link To MyQThe recent update has caused the Apple Watch to no link to the MyQ..Version: 5.254.0

Does what it's supposed to. App could use some feature enhancementsApp does what it's designed to do. Opens and closes doors and provides a visual status when the app is open. Nothing more useful than that. Currently you can send an alert based on time only. ... (I.e. if door is opened or closed for x time send an alert). There is no way to send an alert based on a condition... (when the door is open send an alert every hour...IMO it would be significantly more useful). If you want to be notified every hour the door is open, you need to create one rule for every hour, for each door. (No way to copy rules from one door to another). If you want to be notified every hour the door is opened for the next 8 hours you'll need 8 rules for each door, and have to manually create all 24 rules, One at a time. There is also guest access that allows you to provide a limited number of guest users access to the app. Currently, there is no way to receive an alert if one of the guests opens or closes a door. I don't need an alert every time I open a door, but it would be nice if I were notified that someone with guest access opened the door. Even the history does not indicate how (or who) opened the door. It just indicates "opened.".Version: 4.149

Not HomeKit compatibleThe accessory to make this HomeKit compatible costs way too much and isn’t available in Canada. Apple makes software HomeKit authentication available so there’s no excuse for a separate purchase required. It’s just a money grab from a greedy company. I do not recommend. Also doesn’t have shortcuts capability, or Siri compatibility..Version: 5.153

Off lineWe have been OFF LINE for 247 DAYS!! Tried fixing it, deleting the app and adding it back, called support-got no support, yup!! Whats the point!!!.Version: 5.242.0

Does not workTried on numerous devices- does not work, very frustrating. I have automated numerous gate systems and this has to be the worst possible app. Never again..Version: 5.220.0

App OK, hardware untidy & clunkyApp itself seems to work well. There’s a bit of lag time, perhaps due to internet bandwidth but it’s convenient to be able to open / close the door from another location and to get notifications. The hardware itself is clunky and untidy. On the Merlin motor, there are a mess of wires and a circuit board is exposed now - poor tech installer skills or is it just what it is? The part that connects to the mode is also clunky and if on a Google Nest or similar routers stingy with network ports, one will need a port replicator or network switch. Not all installers know that.Version: 5.242.0

Everything is behind a PaywallI didn’t use to mind MyQ garages since there was workaround available to integrate it into other smart home platforms. Recently with MyQ tightening their API it has made the whole ecosystem pay to play. Want integration in your Tesla? pay. Want IFTT? Pay. HomeKit completely axed and probably because they couldn’t tie a subscription to it. I now really regret purchasing MyQ openers and now am working on gaining local FREE control through other products. Smart Home devices like these should not be hidden behind paywalls, it defeats the purpose of a Smart Home when there’s so many separate ecosystems. MyQ’s greed will be their demise when users start (and currently) leaving their platforms and apps..Version: 5.243.1

Latest update has made it uselessThe latest update last week, to version 3.100, has removed all history and removed most functions. Previous version was 3.93, so surely 3.100 is older. It is now a poor app, last month it was great..Version: 3.100

Why not Apple Car play appI have been using this app for years, and it works fine. But why isn’t it a CarPlay app, I can’t think of a place I use it more than in my car?? …………2023 still not a car play app, I have to disconnect from carplay to make the app work.Version: 5.247.0

Convenient but could do with voice controlAfter installing the app I realised there was no voice control functionality. When I googled, it seemed that the American version had an option to add Siri but not the Australian one. To enable voice command, one would have to get the HomeKit..Version: 5.222.0

Apple CarPlayThis app works on Apple but what lets it down is the lack of support for Apple CarPlay which baring in mind you can’t touch your phone i the car in the uk it makes sense to use Apple CarPlay. It’s what people want.Version: 5.217.0

Too easy to activate by mistake.Removed the app because it opened my door by accident and my neighbor had to do a welfare check and close the door. I will stay with the old school remotes..Version: 5.242.0

Needs CarPlay integrationApp works well but requires you to fidget with your phone when driving. Having CarPlay integration would allow simple control from the cars integrated head unit making it easier and safer..Version: 5.225.0

Just OkThe actual app is ok, for some reason it keeps sending multiple notifications when the door is opened once. I have been trying to resolve the issue but so far to no avail. The company Chamberlain which is part of MyQ is not easy to get hold of the get support. I wouldn’t say it’s great but it’s not the worst..Version: 5.222.0

Limited third party integration and poor identity managementApp is ok, however no HomeKit, Google Home or Alexa integration … also identity management is a mess. Reset password 5 times and eventually gave up and signed in with Google..Version: 5.229.0

It doesnt work in old phonesIs it posible to in iPhone 5? I dont want to buy a new phone. But the version i have is an old one and it doesnt work. In fact is the only aplication i have that doesnt work.Version: 3.120

Bad EcosystemI will be leaving MyQ behind - I am disappointed they changed the ecosystem to block third parties without providing any alternatives. I bought the system because it worked and now I will be going out of my way to leave it and also warning others to avoid it..Version: 5.243.1

Auto open doorI would like to use a trigger to automatically open door but it can’t do this. Shame. Had to install a different controller..Version: 5.227.0

Not available on CarPlayIt is a must to make this app available on CarPlay. Or you have to meddle with your phone which is not safe. Must be able to keep garage door 1/4, 1/2, 3/4 open from the app. These two are must have features… hope they bring them soon….Version: 5.243.0

Requires to much personal informationThis is only a garage door opener however it literally needs all your personal details before they allow you to use it..Version: 4.128.1

Won't integrateChamberlain has shut down integrations with other systems for their own profit. Worked fine for several years and they pulled the rug. Other solutions available, and this app sucks..Version: 5.243.1

Won’t link to googleOnline states the product will link to google even the App saying it links to google but it doesn’t..... I bought this product mainly for that function and now left having to buy an additional controller. Support For Home Assistant has not been taken away. So not only was the advertising on the packaging false but now the only work around has been blocked by them. Will never again buy any products from a company that misrepresents its products.Version: 5.247.0

Garage Camera Feature Doesn’t WorkFor opening garage doors remotely and adding the module for my house that has an older door opener - MAGNIFICENT! I would give 5 stars. However, i added the camera to my shop with the 2 new liftmaster openers, the notifications come every 2 seconds night and day regardless of the sensitivity setting, next i will try repositioning the camera but I need the angle that covers the shop well for security. The major camera issue is trying to see the live feed when you receive the notification for movement. Forget it, the thieves will have taken everything by the time the live feed decides to show you an active image you could interact with, constant error pop-ups and the rotating circles of death while it’s thinking. I have disabled the notifications and stop trying to use it. Added note, if you can’t get the camera in live feed mode, you can’t turn off notifications! My neighbor is having a good laugh at me too... The bugs in the camera software so big you could make a science fiction movie about them. Please correct soon, I would love to update my rating and have it working, thank you..Version: 5.200.0

Wifi doesn’t Work!!!!!Been trying to get the 3 garage doors to work on wifi for over a year…. No luck yet. When they were first installed they were ok and then my ISP changed their modem and router…they haven’t worked since. Support from MyQ is very difficult to get..Version: 5.243.1

Removing functionalityThis company sold one thing then removed the functionality so they can serve you ads. Broke good integration with the rest of my house and made things harder, functionality I asked for them sold the solution and chose this solution over another. Would not buy again..Version: 5.246.1

Consumer hostileChamberlain should stick to making their devices and apps consumer oriented rather than deliberately breaking down features like homekit compatibility for the sake of pursuing an all elusive subscription model. Whoever devised that strategy will be long gone by the time the economic fallout of these decisions impact the company but they’re basically digging their own graves and opening a massive door to the competition (pun intended).Version: 5.244.0

Apple Watch App SuggestionThanks to the myQ developers for creating an Apple Watch app. There are a couple of suggestions I have that would make it better and safer. If you have two garage doors, you select the second door by sliding to the left. However, after a few seconds, it slides back to the first door. That makes it a little less safe when you’re driving. If you want to use the second door you can’t pre-reset it. You have to do it when you’re driving your car when you get close to home. It would be better if you either selected door one or door two, and it stayed in that position until the user changes it. The way it is now, if you slide to door #2, it slides back to door #1 before you have time to select it. Also it would also be more useful if the user could decide which door they wanted to be door #1 and which door they want as the door # 2. In our situation my wife and I would like to have the door that each car parks in be # 1. In other works she’d like door # 1 be the garage she parks in, and I’d like the other door to be first because it is the one I park in. We should be able to drag either door to the 1st position and have it remain there. Thanks for your consideration, and thanks for creating the Watch App!!.Version: 5.246.0

Will not connect to networkI am a tech savvy millennial and cannot for the life of me get this app to connect the opener to my router. It’s a smaller house (1600sf) and I have full bars in the garage, but I tried bringing the router closer to the opener anyway. I tried bypassing the app and using the unsecured web page version to connect, both on my phone and laptop. I tried resetting and replugging the opener. I see my network on the list, I enter the wifi password, and then it times out because it never connects. Only help the webpage offers is “make sure you’re entering the right password!” It is a brand new router and modem that are rated for speeds much higher than what I have so that can’t be the issue. Only the 2.4Ghz networks show up on the list so I’m not inadvertently trying to connect to 5Ghz. I refuse to add an access point router to the garage just for the stupid opener. Called Chamberlain and was connected to a real person who suggested I try changing some router settings, and if that didn’t work it might need a new part. Replied to his email after it didn’t help and never got a response. Replied again and never got a response. Don’t have the energy to call again. App and customer support are useless!!.Version: 5.176.0

Poor responseThe app takes long to log in and process requests. This should be swifter and more agile..Version: 5.170.0

Not workingApp asks to connect to Bluetooth. Then makes me register an account, when I try to register an account I keep getting a server error. So now I can’t connect to the garage in my house because they need me to have an account which doesn’t work..Version: 5.185.0

Poor networkingApp is not very good at networking. If I open the door, I have to kill the app and restart to close it, otherwise the app just “spins” forever. Also, why do I have to unlock the app to log in with my face every time? The only use case for the app is to pull out your phone, use the app, and put your phone away. So you have to unlock the phone with FaceId, then unlock the app with faceID. That’s just dumb. Wouldn’t be so bad if you didn’t have to kill the app between uses. Pretty sad experience overall..Version: 5.158

Works well but has one annoying featureA pop up “help”at the top of the app shows up a few seconds after opening the app with shortcuts to add a lock, cameras or other things. But if you are in the middle of the double tap required to operate a garage door, the pop up shifts the rest of the screen down and you lose your click status. So you have to always check to make sure the open or close you want actually goes through. Really, I will almost never add a new item vs just using the daily operations in the main app and the (annoying) pop up makes it more difficult to perform the most basic operations. Could you let me disable that or just not place it at the top of the screen where it causes the basic features to jump down after a few seconds? There is already a nice + button at the bottom of the screen that works just fine for the same features in the pop up..Version: 5.196.0

No Siri or HomeKit supportWould also be nice to be able to open the door just 5% or some small amount..Version: 5.243.1

Too slowThe app it far too slow to respond when accessing it! Most time I have to close it several times for it to work properly. Was using an iPhone 6s and an iPhone 12 Pro! No difference between either phone..Version: 5.170.0

You must start over if you change your password - app needs better instructionsMy initial installation worked just fine so I know I have everything set up correctly. However, after I changed my wifi password and tried to update my app to the new password, it would never connect. I expected the app to find my wifi signals because I have 4 strong signals. In fact, there are dozens of wifi signals in my neighborhood, and none of them were visible in this application, except the My Q wifi signal, during the connect phase of the installation process. 19 Feb 20 update: I have discovered that whenever you change your wifi password, you must use the Black Adjustment Button on the motor housing to erase your wifi network and start over as if it is a brand new installation. In other words, once you connect to a wifi network for the first time, you will never see any other wifi networks in the app. The application should include a note with this key piece of information for people who routinely change their wifi passwords for security reasons. It probably also applies if they upgrade their routers. The instruction manual should also be updated to inform customers that you must erase your wifi network from the garage door opener and start over if you change your password or router. I thought you could just enter ‘learn’ mode, re-select your wifi network and update the password. You can’t..Version: 4.148

App is not user friendly at allDo not recommend this app at all. You can’t change the email address and when you contact support they can’t help you either. It’s not user friendly in any way..Version: 5.244.0

The new version 5.163.1 does not workThe new version 5.163.1 still does not work for international iPhone users - was it even tested ?.Version: 5.163.1

Keep having to log in on watch, why can’t u get this to work reliably on the watchIt just doesn’t remember that watch has been registered.Version: 5.245.0

Update Has Made the System UselessUsed to be able to open the garage door without sensors This worked perfectly for us as we only wanted to be able to open our door when we came home. Now we cannot even do that without installing the sensors which isn’t really possible with our setup. Has rendered the whole system useless. Terrible update..Version: 5.226.1

Terms of serviceAnybody read the terms for an app before downloading it? You better, as this app states you agree to the TOS just by downloading the app. You’re giving up so many of your rights including the right to sue them for any reason, or to join a class action, and to pay out of your own pocket to indemnify them. They also state they can start charging for the app whenever they want. I bought a Liftmaster unit and wanted the features, but they don’t tell you the TOS for this app when you buy. I’m disappointed in Liftmaster and incensed at this developer. I hope giving away your rights is worth using your phone to open the garage..Version: 5.244.0

Company does not care for customersSince the company has decided to block the home assistant integration that I was using I will no longer use the application and rely on a physical device to control my garage door. I will no longer recommend their products. So long MyQ.Version: 5.244.0

Not very goodNot very good. Doesn’t seem to have an API to connect to smart home type software like home assistant..Version: 5.243.1

MyQ is anti Apple usersMyQ doesn’t play with Apple HomeKit and worse still MyQ have taken steps to stop other developers apps like HomeBridge (who developed a workaround) from working. Time will tell if MyQ wise up and integrate with HomeKit for free. But if they force a subscription, my business will ditch Chaimberlain/Merlin solutions and cease recommending to customers..Version: 5.243.1


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