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CIBC Mobile Banking App Complaints & User Negative Comments 2024
CIBC Mobile Banking app received 82 complaints, negative comments and reviews by users. Have you ever had a bad experience using CIBC Mobile Banking? Can you share your negative thoughts about cibc mobile banking?
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CIBC Mobile Banking for Negative User Reviews
✓ Bad User ExperienceIt is really hard to pay something in this app, since the total value always changes after typing the amount. When I am trying putting decimal values, the application transforms the total value in a huge amount. That’s really annoying and unsafe for the user experience..Version: 10.47.3
✓ Can’t pay my bill as system glitchWhen type in amount what I want to pay it’s automatically add on 00. For example I want to pay $70.50 for my bill but it’s automatically transform in to $7050.00 - it’s crazy annoying!!! Can’t use it for any payment. Sad….Version: 10.47.5
✓ TerribleThe app is horrible now. If you hated the periodic sign in offers, wait until you see the spam that is now littered through the basic account pages..Version: 10.42.2
✓ SighSo much less useful. Guess someone just wanted a change to justify their pay check. Let’s face it, no amount of negative feedback will force someone to swallow their pride and roll it back. Check out the alternative banks. This may be a turning point for traditional banks. This is either designed by committee, or designed by someone with no sense of an everyday users needs. You know, folks who check balances often because they manage their income, not an overpaid exec who doesn’t need to worry about making ends meet weekly and doesn’t monitor total balances, or need shortcuts to common transactions..Version: 10.48.5
✓ Awful updatePlease revert to old UI or I will be switching banks. This new UI is unusable to me..Version: 10.48.4
✓ There’s an important bug and no way to contactWhile entering amount to transfer, another amount is getting shown in verification message. If you proceed, the wrong amount transfers..Version: 10.47.5
✓ Basic. Very basic.The app is slow and lacks features offered by other banks’ mobile apps. To start with, it has no in-app feedback utility. So, the App store it is. This app opens the external browser in order to complete some tasks. Is this app just a simplified web layer? Transaction descriptions are NOT AVAILABLE. It only says “internet transaction”. This is so so amateur—how did you release this app?! Bill payments, cannot be seen/edited after scheduling them. Bill payment log, is not easily available, lacks details. Horrible. No instant credit card balance is provided after each credit card transaction in the log of credit card transactions. It only lists a basic description of a credit card transaction, but doesn’t list your CC balance at that point in time (as of said transaction). American banks’ apps provide this information. Very, very amateur. This app was written by a high-schooler as a 9th grade project. And so on and so on. I suggest you take a look at foreign bank apps (USA for instance, BofA to start with), and try to catch up. You’re 50 years behind. Laughable. I suggest you hire someone who has years of experience in the online banking and banking app business..Version: 10.23.1
✓ Horribly Un-smooth Scrolling!It’s been over a year that the scrolling jumps, blips, and bounces causing potential confusion. Ever try scrolling down a list of transaction? Eeks! Even after submitting a video, as requested, there still is absolutely no change! Makes one wonder how much CIBC really cares about their customers. Very upsetting for way too long!!.Version: 10.42.2
✓ Not easy to navigateThe Credit card portion is so confusing.Version: 10.41.3
✓ Error at sign inThe password field limits me to 12 characters my password is longer than that, I can’t use the app..Version: 10.9.1
✓ Please redesign it for iPad !Fine app for iPodtouch and iPhone. I just can't wait for the redesign for iPad. I mean, a real iPad version, not just the present one which is only a pixelised 2x image from the iPhone app. Disappointing !.Version: 0
✓ Can’t use Face IDPlease come up with a solution to be able to use Face ID to log in on the iPhone XS.Version: 10.13.4
✓ Banks instance on using 3td party interfaces....Often & most likely lead to some of the biggest scams; some already have been well published in various media and news outlets. I would never use it, Major issue , pretty sad that the bank won’t even consider taking it off, when I called and asked them to...... Gone are the days when you get what you want (products and or services) from a bank ( and pay the fees for them, now you simply get things thrown at you and ,make it worse, I am than somehow have to manage and be responsible for it’s security and any mis- use. Sad sad days for any simple consumer!!.Version: 10.19.7
✓ New design, still no basic features...Why is there no auto bill pay? Oh yeah, you WANT customers to miss their due dates so you can charge fees and destroy their credit score so you can charge higher interest rates... silly me, why did I even ask. Carry on..Version: 10.0.4
✓ Limited functionalityApp has very limited functionality compared to website (which is also limited compared to other banks). For example I cannot do external transfer within this app. Doesn’t show my external transfers under Activity. Cannot see my statements. Only good to check balance..Version: 10.18.6
✓ CrashesAll the time the app have crashes and updated that all the time and never fixed what the point of the updates if the issue still remains!!!!.Version: 10.9.1
✓ Please fixPending transactions show up on the balance even though they are still pending! This is so annoying when trying to pay bills and the balance is never covered because you don’t know which transactions have gone through or actually still pending. Capital one for my old Costco card was so much better!.Version: 10.39.2
✓ Making me rethink move to CIBCIn the process of moving to CIBC. I cannot believe the amount of in app advertising that just takes up space. Not to mention it’s for offers I’m not eligible for. Even free websites have an ability to pay to remove advertising. Here I’m paying, and still can’t turn off the ads. And I really don’t need to have half the screen taken up by a Costco welcome after I’ve read it, please add a delete notification function to that thing..Version: 10.42.2
✓ Remove the annoying and unwanted promotionThe app used to be user friendly until recently I found an annoying promotion on the bottom of the screen and it blocked me to select the account which is on the bottom of the screen and does not allow me to close it. it’s totally unacceptable please remove it immediately.Version: 10.39.2
✓ Basic functionality is not working, no one caresBasic functionality, money transfer and payments stopped working few months ago. The app doesn’t allow you to enter a sum you want to pay. No one cares about it.Version: 10.47.5
✓ Verification bugA huge bug cannot be fixed for the latest version. The input amount always is always multipled 100 times. After adjusting it manually, the next bug is verification. Again, it remembers the wrong amount to verify (the input amount that has been multipled times) instead of the adjustment. Huge bug for a big bank. I don't know what happened with the develop team. Never again..Version: 10.47.5
✓ CIBC US LinkDon’t know how to file bug. But it’s been here forever when you click the cibc us account it brings you to the App Store every time. Can we make it open the CIBC US app instead..Version: 10.18.6
✓ Too many adsFor the last month I’ve had a huge message for Costco Mastercard support. I don’t even have that card!This is on top of the ads that block access after logging in. This is lot a free to play game it’s a bank app..Version: 10.42.2
✓ Credit checkWhat happened to the old credit check ? Now it says i have 000 credit score which is very weird.Version: 10.48.8
✓ Great app but ads in newest version are horrible!This is a great intuitive user friendly app … BUT the latest version clogs your accounts page with ads. It is SUPER annoying. Will we have to pay extra to get an ad free accounts page?.Version: 10.42.2
✓ Can’t transfer correct amountsEvery time I type in an amount it changes when the subsequent fields are being put in. The zeros go crazy. It’s impossible to transfer the correct amount between accounts..Version: 10.47.5
✓ UnsatisfiedI've downloaded this app more than twice and minutes later the app is deleted from my device because it never works. I don't know if the app is fake or my phone just isn't allowing me to use it. Anyone else having this problem?.Version: 6.5
✓ BugsI never used banking app with so many bugs….Version: 10.47.5
✓ New updateI don’t like the new design , everything is huge, ugly, slow loading , not comfortable to use, too messy. Not going to use cibc again goodbye.Version: 10.48.4
✓ Can’t Sign OnI’ve had an account for years. Savings only. I downloaded this app and tried to sign on. Need to have a debit card to sign on. I have no debit card. So app is useless to me..Version: 10.41.3
✓ Missing remaining available balance overviewIt would also be better to sort statements by years instead of having to choose the month and the year from the list. That slows down everything..Version: 7.3
✓ Cibc always crashesYou guys really need to step up on your technology. The app always crashes, and their ATM machines constantly are out of order or it says not available. It is 2017 and either you catch up with the times in modern society or you get left behind and all the future professionals and moneymakers will choose your competitor who is more technologically advanced and innovative. Don’t fall back too much!.Version: 9.1.1
✓ Revert back to previous pleaseLast update is garbage, literally..Version: 10.48.4
✓ Would be Five (5) Stars EXCEPT. . .The program should set up to handle people who have more than one bank account. I have a personal account plus a business account and it would be nice to log on and see both without having to keep entering the Convenience Card number for both only because the program only remembers no more than one card number. Other than this, EXCELLENT CIBC. Finally..Version: 0
✓ Nonsensical redesignI’m not sure why CIBC felt the need to “update” something that was working fine. The new UI looks like something out of Clip Art. Each option takes up half the screen. It makes the app feel clunky. Oddly, it’s not even a complete redesign. When you click into an account page, it looks the same as before, so the app no longer has a consistent feel or look. I hope CIBC takes the most recent reviews seriously and considers a change..Version: 10.48.4
✓ Bad bad bad!!!!Trying to update the new phone number. The app keep asking for SMS PHONE UPDATE 4-Digit pin. But it never sends it. Neither Customer service does anything and forward the info to IT team nor probably IT is aware of this issue. So frustrating.Version: 10.24.2
✓ Enough with the popups!I just want to do my banking. I don’t want to be constantly harassed with popup, promos, and other nonsense..Version: 10.39.2
✓ Waste of spaceKeeps failing to sign in due to “unexpected errors”.Version: 9.2.8
✓ Nope.E deposit does not work on my iPad mini. Nice app doesn't work.....customer service is a non event too. No stars..Version: 5.1
✓ Changes the amounts you are paying! Awful usability.Every time I try to make a payment to my credit card or an e-transfer, it will shift the comma on the number making the amount way higher that it should be. Example: If I’m trying to pay $100 to my credit card balance, it will shift the comma to $1,000. Nothing I do on my end fixes this issue, making this app unusable. I work with digital product design and it’s just ridiculous to see such a huge bank with plenty of resources having this terrible app up for millions of people to use. Fix this, CIBC!!!.Version: 10.47.3
✓ Pretty terribleInconsistent, never works properly.Version: 10.20.5
✓ Doesn’t workWorked fine on my iPhone 7 Plus when logging in; now it wants a card number and password which I enter correctly and still gives me an error logging in..Version: 9.3.5
✓ TerribleThe only reason I have to use this is because Costco switched financial institutions. I never had any issues with the last company’s app. Nothing but problems with this one..Version: 10.39.2
✓ Transfers between accounts requires to many zerosI’ve now deleted and reloaded this app 4 times. To do a transfer of for example $200. I have to say it’s $2000 000 because the zeros are not coded properly so it’s capturing $200 as $2. Worst app ever!.Version: 10.47.5
✓ Looks like a kids bank appWorst update ever. No more credit check score check, fonts way too big makes the refresh look garbage. Stop this madness.Version: 10.48.4
✓ CrashesThis app continually crashes. I like being able to get the info quickly from my phone but I can’t even do that because of it crashing constantly. Other than that it worked for a bit and was good..Version: 10.23.1
✓ Needs workViewing statements does not load properly, pages are blank. Some parts of sentences of descriptors are cut off in various parts of the app..Version: 10.39.2
✓ Was good now looks terribleNew version of the app looks like a children’s cartoon of a banking app. Way to take a decent professional design and make it look worse..Version: 10.48.4
✓ Dislike the new design1 star for the latest design change. The gigantic account boxes eliminate the ‘quick glance’ ability of multiple accounts within the app. I now have to scroll multiple times to view necessary account balances..Version: 10.48.4
✓ New virgin doesn’t workDoesn’t work with any iPhone if the language Of the iPhone is Arabic.Version: 10.24.2
✓ Most garbage bank everI’m a product designer working in silicon valley and i have never seen a more poorly designed app ever every time i use this app i want to throw my phone at a brick wall.Version: 10.31.7
✓ Please fix password PasteThere’s no need not to allow pasting a password on the mobile app. I use a password generator and a different password for all my apps. Having to type in a highly complicated pw every time is silly. Im tempted to make my pw easier to enter which defeats the purpose. Theres just not a good technical or security reason to block pasting..Version: 10.20.5
✓ Missing an important featurePrint Pre authorized payment form and void Cheque missing. Would be nice to have credit simulation functionality on your credit score feature..Version: 10.24.2
✓ Freeze and unfreezeI think the freeze and unfreeze settings has been removed.. I can’t unfreeze my account now...Version: 10.29.4
✓ E-transfersThe app works well in most cases, but not when I try to change the phone number in my profile. Makes it impossible to send an e-transfer because the app insists on sending a verification code to my old land line number..Version: 10.6.2
✓ Too Many AdvertisementsOpening the CIBC app is becoming an increasingly annoying experience. Nearly every time I open the app, I’m bombarded by popups or banners espousing new “offers” that I have absolutely no interest in. As far as I can tell, there is no way to permanently disable these solicitations. On top of in-app advertisements, CIBC has recently made the infuriating decision of using push notifications to advertise to me. This is particularly maddening since I appreciate receiving transaction notifications. I’m now caught between not receiving transaction info or receiving ads. Nowhere in this app is there any indication that the push notification permission will be used to send arbitrary “information” to customers. Is a banking app that doesn’t pester me with “offers” too much to ask? If a developer or product manager reads this review, please consider at least adding an overall opt-out for these “offers”..Version: 10.40.2
✓ Too hard to log in. Too many ads. Unreliable.I use my fingerprint to log in, but that’s not enough! They also require a verification code EVERY time you log in. I travel a lot and have many SIM cards, so mobile phone verification isn’t an option (locked out many times when I needed it most). If you want to use email verification it needs to be a business account. You can only attach one email address to your account so then ALL of your personal banking emails are sent to your work. Not secure! The app has frozen on the login page at least three times and I’ve had to do it all again. When you finally log in you need to wade through multiple ads with urgent language, formatted as notifications. Extremely misleading. I read them for fear of missing critical account information (like increasing fees). Now I’ve been standing at the gym counter for 3 minutes messing with my phone - line forming behind me - when all I needed was my account number..Version: 10.31.6
✓ Normally a great app, what happened?For about a month now, the app claims I have no internet connection either immediately after attempting to log in or when trying to load information from my accounts/transfers. No other app I'm using has this issue. Please fix!.Version: 10.33.2
✓ A bank app that includes advertisementsI’ve been receiving advertisements more frequently within the app. I was trying to pay some bills and had to contend with a pop-up offer for a streaming service. I find this highly inappropriate. The app does not include a way to turn the ads off. I am dissatisfied with this app/service and believe this review to be highly relevant. If it is deleted again, as it was yesterday, I will post it afresh. You should not advertise within the app, and if you do I should be able to opt out easily..Version: 10.36.12
✓ UselessBasic features don’t work. Can’t see my own chequing account. Almost all features beyond what I could see at an ATM return an error. No feedback mechanism to contact the dev team. App support link takes you to a contact page with no details about app feedback? Clearly CIBC does not value this customer channel or their customers time / experience with the brand. Don't waste your time with this app, just get a laptop and goto the website..Version: 10.32.4
✓ SlowApp is slow and inconvenient to use. It’s basically a glorified web wrapper and it performs as such..Version: 10.34.2
✓ Updates too oftenAs I said. Too often..Version: 10.36.12
✓ Can’t transfer money?!?!It’s only good for viewing account balance but not transferring money in and out of the account in the app... Why can’t the app do basic features such as transfer money in and out? The app is kind of useless that I need to use the web browser..Version: 10.15.6
✓ Forcing me to accept an offerApp won’t let me skip on an offer. I cam either accept it or refuse it. What happened to free will and to the option “remind me later” ?.Version: 10.36.3
✓ HorribleI’d give it a negative 1 start if it were possible..Version: 10.21.5
✓ Too many Ads!Each time you login - you see 2-3 ads. Very annoying..Version: 10.42.2
✓ Worst appCurrently the worst app on my phone..Version: 10.35.3
✓ Needs iPhone X supportThrows an error when trying to set up Face ID on iPhone X. So basically worse experience than on an older phone. ☹️.Version: 9.3.5
✓ Check credit score not workingMe and many people around me can't check their credit score most people have the same problem. after the banking program was updated it became very bad.Version: 10.48.8
✓ Super buggyThe app crashes all the time and transferring funds between accounts is a pain to be honest. You enter 1000, it defaults to either 10k or to 1.00 … to minimize people standing in the line to a teller, please make the app work 😟.Version: 10.47.5
✓ Most of the time the App does not workAbout to transfer my money from this bank not only because they drop the rates every month, which I get but because this App is always having issues. Despite being up to date it won’t load. Very frustrating experience..Version: 10.22.2
✓ App closesAs I scroll accounts app shuts down. Impossible to get support from CIBC.Version: 10.39.2
✓ Doesn't work with iOS4 on Touch or iPadNotification on May 1st of inability to type a a decimal point when paying bills on an iPad was acknowledge. Now 2 months later, the APP won't work on iOS4. They must have fired the programmers! Anyway, a great app crippled and useless for paying bills from iPad or iOS4. They are working on it! Just not too quickly. "We're aware that some CIBC Mobile Banking application users are currently unable to select the decimal point within the application, and we're actively working to address the issue as quickly as possible. ".Version: 0
✓ What’s going on with the credit card payment?Hi team! It’s been a few weeks that I can’t pay my credit card in the mobile app, since when it uploads the amount I am supposed to pay incorrectly. For ex: if I press pay current balance, and it’s 750, it uploads 7,500. And If I approve it, it becomes 75.00 !! Could you please have a look? I had installed and uninstalled the app already and it keeps the same error :(.Version: 10.47.3
✓ Suggestion: picking a Login nameRemembering the card # isn't ideal and letting the system remember it defeats the security. It would be great if you could pick your own Login and password..Version: 0
✓ Continual crashingWhen the app works it’s very good, however every two weeks or so I get an error message meaning I have to remove then re-download it to be able to use it. Please fix the bug..Version: 10.23.1
✓ Please Bring Back Old FormatThis update is chunky, large fonts and completely unnecessary. The last format was well designed and one could see all the accounts comfortably. Please bring back the old format. The latest one is just not designed right..Version: 10.48.4
✓ Balances are blankHave not been able to view credit card statements for several days. Please fix!!.Version: 9.1
✓ Issue with transfer fundsWhen I use this app to transfer funds between accounts, it changes amount by itself, sometimes lower than the amount you set or sometimes more than the amount you wanted. Example you want to transfer 111 from 1 account to another, say a bill payment towards a credit card, it might be doing transaction for 1.11 or 11100. Considering that fund transferred to Visa account cannot be retrieved as I have experienced earlier, this would affect your whole budgeting..Version: 10.47.5
✓ Call and wait.Most features require calling the bank, Very poor customer service. 60+ minute wait time on hold. Avoid CIBC bank..Version: 10.40.2
✓ Keeps adjusting periodApp keeps adjusting period of credit card payment from $1 to $10,000 instead..Version: 10.47.5
✓ Violates app store guidelines with notifications and ads :(CIBC has started to send marketing via push notifications without asking permission. There is no way to opt out of them. Since 2FA prompts use notifications, you are required to allow these marketing notifications to use 2FA. This violates app store guidelines 4.5.4: > Push Notifications should not be used for promotions or direct marketing purposes unless customers have explicitly opted in to receive them via consent language displayed in your app’s UI, and you provide a method in your app for a user to opt out from receiving such messages When logging on, the app shows an ad that you must 1) scroll down to close 2) uses non-obvious styling to close 3) forces you to double confirm closing the ad with buttons that are styled in the reverse colours. This violates app store guidelines 3.1.7: > must not manipulate or trick users into tapping into them, and must provide easily accessible and visible close/skip buttons large enough for people to easily dismiss the ad..Version: 10.36.7
🙂 CIBC Mobile Banking Positive Reviews
CIBC Mobile Banking works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact CIBC Mobile Banking.
⛔ CIBC Mobile Banking Problems
