Venmo App Negative ReviewsVenmo

Venmo Negative Reviews

4.8
4.85914 star

Total 32 Negative Reviews

Venmo App Complaints & User Negative Comments 2024

Venmo app received 32 complaints, negative comments and reviews by users. Have you ever had a bad experience using Venmo? Can you share your negative thoughts about venmo?

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Venmo for Negative User Reviews

Insufficient Funds/Unable to Contact SupportImagine, a close family member is about to go negative in their bank account, you bought something online, or a friend needs to borrow some money, to which you reply “I have plenty, I can spare some” and you open up Venmo the supposed God-send for transferring money into other people’s accounts and are greeted with this message when you try to send them the money, “Payment declined because of insufficient funds.” You freak out because you want to send the money and try to reach out to tech support for Venmo and you’re unable to submit a form because the form thinks you didn’t fill out a spot when you very clearly filled it in, so now you’re at a loss, your family member goes into the negative, you’re no longer able to pay for an item you wanted to purchase, you can’t help a buddy out, all because Venmo, the app you so desperately trust with your bank info decides to stop working on you in your time of need. This is exactly how I feel in this moment, and I’m sorry if this is upsetting to you, people who do so much work on Venmo, but it’s extremely frustrating when I am unable to send money to someone and on top of that, am unable to get tech support available because the form thinks I missed a spot when I so clearly filled it in. Normally in cases like these, I’d brush it off and be like “sometimes it doesn’t work” but this is a desperate time, and I’m out of options..Version: 10.14.0

Customer Support Has No Clue What’s Going OnI’ve been using Venmo for quite a while now, and for the longest time I would have given it a 4 star rating, it’s a bit buggy sometimes and they hold onto your money for much longer than a typical bank transfer takes, but generally I didn’t have much of an issue with the app. However, that changed as soon as I DID have an issue and needed to reach out to customer service. Just be warned if you have to reach out to customer support for anything other than a replacement card, they don’t give their support reps more info than they have already given you. From what I’ve gathered, reaching out to support means they’ll just be giving you guess-work information based off the information you already have. This isn’t the support reps fault, but it does show Venmo has a complete lack of care for not only their users, but for their employees trying to provide customer service, no one has been set up for success here. If I could stop using Venmo I would, it seems to me that they care more about holding onto your money for 3-5 (almost always 5) days, not giving you any real information as to why, and letting their staff receive all the consequences and it shows. When I have a problem with my account I want to speak with someone who can give me real answers and Venmo just doesn’t have that. I’m not looking for someone to rephrase the information I already have, I’m looking for help. Do better Venmo..Version: 9.8.1

Little to basically no support with customer serviceI used to be a long time user because it really made transferring money easy. As a freelance designer it made things easy with my clients when it came to payment or changes. I even eventually convinced all of my friends to get it for like food and drink transactions whenever we go out. After years and years of support I suddenly lost all functions to my account and when I looked through my emails and my contacted support the only answer was I broken some form of user agreement which I read through but was unable to figure out what since I only use it for work related and with my friends. When I contacted support I got some of the rudest people and some who would tell me to write or go to their main headquarters to get an appeal so I can figure out just what terms I broken. It happened all so suddenly it was basically “we no longer what you on your platform but please continue to support us” and that just left such a bitter taste. I used to heavily support venmo but now I can’t even use the app that I got all my friends on. I had to slowly convince them to switch to cash app or zelle because I had no way to pay them back anymore. If anything goes wrong with your account don’t expect them to give a dime to help you. You could be supporting them all you want for years and suddenly they no longer care..Version: 9.20.0

Horrible Customer ServiceI would rate this an absolute 0 if possible. The app is fine until an issue arises. The first issue is that it takes days/weeks to get a response from support. The largest issue however is that on an app that is nothing but transactions from one person to the other they can’t access more than your information. I had a friend make a payment to me. Venmo in error took 2 identical payments of the same amount from my friends bank account. When she flagged the second transaction as fraudulent to stop it from going through Venmo froze both of our accounts. That is completely reasonable. Her bank worked out the issue and was refunded the extra payment that was taken, however the initial payment that was made went through and was moved to my bank account, Venmo saw this as a “we lost $500 and you will need to pay that back before your account will be unfrozen. No, she has $500 less in her account and I moved it to my bank. This is a normal transaction. After over 2 months of limited response and ABSOLUTELY NO HELP FROM CUSTOMER SUPPORT my account will remain unusable. Support eventually told me that what I am saying has no merit and my account will remain frozen. They said they do not have the ability to look and see if she actually made the payment because they can’t look at someone else’s account. How does that work to help any transaction if you can’t look at both people involved. This being said I will take my business to any other platform but this one..Version: 8.11.0

Convenient but buggy (& Venmo won’t fix it)An app that deals with finances needs to be accurate. I have used Venmo for years, and it is a convenient way to share costs/money among friends. However, over a year ago I started getting notifications about updating my address. I did it but the notifications aren’t going away. Contact Venmo to find out this is a “known issue” and that their engineers are “working on a fix.” A year (and two new phones) later, there is no fix and no timeline on when there will be a fix. Now I have a charge that is constantly listed as pending for over a month. Contact Venmo only to be told that this is a “known issue” and that their engineers are “working on a fix.” There is no timeline on when this will be fixed. If you go to Reddit you will read about a lot of other bugs (some of which are really bad). Yet there are never any fixes to these bugs in the app. Instead of fixing the current problems they upgrade the app to offer gift cards. Maybe they should fix the current problems with the app before they potentially add more in the form of “new features.” If I had a problem at work with something and didn’t fix it for over a year I would get fired. Venmo needs to fix their app bug because, as I said above, an app that deals with finances needs to be accurate..Version: 10.29.0

Good app, with flawsI have a few notes: a) could you guys make this more secure? We are handling money after all. b) the social component is cool, and thank God you can make it private now, because to have your financial life aired out like that is quite strange. I can see my ex’s current spending and some days it just pisses me off. Get it? c) what’s up with all the advertising? I get it you guys have credit cards, but I don’t need another card, leave me alone! d) my biggest pet peeve with this, and also with PayPal is that anyone can turn around and dispute something they’ve paid even though it’s a legitimate transaction, then you’re the one left scrambling to figure out how to prove that the transaction was legitimate while your account is frozen and WITHOUT the money owed to you, all because some bitter person went ahead and filed a case for refund with their credit card company: SCAM ALERT! They got what they paid for, but still they went ahead and asked for their money back! e) somehow Venmo doesn’t know that I have their debit card, it baffles me. But I have it, it works, and they continue to sell me their debit card. Weirdos. Everything else is cool, it’s a very helpful tool and everyone and their mother (literally) is in there, so there isn’t really much of a choice: you gotta have it! Some people only use Venmo, and you can’t not pay back your half of dinner, let’s be honest, that would make you look really bad to your group of friends! LoL.Version: 9.27.0

Worst Customer Assistance EverFirst off, you can’t even call a representative, you have to chat through a online text service which is extremely frustrating. Second I was paid two separate payments over month spans of 20$ and 30$ equaling 50$ total. A month or so after the kid requested a refund and venmo authorized it with no proof, evidence, or anything showing he was “scammed”. I had screen shots showing him saying he never requested a refund and I have messages with the Venmo service team guaranteeing the money went back to his account. I have no clue why Venmo authorized that refunded transaction in the first place, but because I had already used that fifty dollars way before he requested the refund, my account was then frozen and I had to pay fifty dollars out of pocket to unlock my account. From this day forward I will only be using Zelle, Cash-app and Coin base, three far superior money transfer sites. I was an active user of Venmo for over 4 years and it was extremely frustrating when I had one problem, and they claim a specialist will help and it’s just an automated text telling you that they can’t do anything and that I have to pay them 50$ for a refund that never should’ve been authorized as it was months later and I have screen shots proving the kid is lying about not requesting a refund even though Venmo “team specialist” is the one who guaranteed he received it. Very unhappy and spent over 6 hours trying to communicate and resolve the problem..Version: 10.31.0

They let hackers and thieves get awayI’ve used Venmo for years and have loved the ease of it. I’ve had no issues with them until recently. Both my credit card (not associated with Venmo) as well as my Venmo debit card number’s were stolen and hacked from someone online all within two days and were taken on a shopping spree. Luckily I have my notifications turned on whenever my Venmo card is used and as soon as two transactions came through that I did not do or recognize I went into my Venmo app and disabled my card and then proceeded to contact customer service. I let them know my debit card had been handed and I knew because my credit card was two days prior and I obviously did not mature the purchase. They canceled my card and sent me a new one. I submitted in a requests for a dispute to get the money back they had used and was told I would hear back from them from 1-10 days. In the same day I scouted the dispute they denied my disputes. I called into customer service the next day asking for a reason why my disputes were denied. They said my card was somehow there when the person made the transaction. They resubmitted a new claim for me to relook at the disputes and 2 days later they continued to deny me my money back I DID NOT SPEND. Even though they can see I disabled my card and contacted customer support immediately after the transactions were made to cancel my card and request a new one they are letting some thief get away with my money and I don’t get it back..Version: 10.26.0

Treated me like a criminalI rarely use Venmo only for small things usually, however one day after a larger transaction my Venmo account was frozen. I received an email from Venmo letting me know it was frozen but not why. I emailed them to ask because apparently that’s the only way you can communicate with them. I received an email that said someone would get back with me in 6-8 days. So 6-8 days later someone messaged me and said that due to suspicious activity and their inquiry into that activity I had been permanently deleted, but due to security reasons they cannot tell me what it was that I did wrong… I’m sorry, you can’t tell me what u did wrong?!?! I was unaware that my little life was such a security threat to Venmo and if I knew what it was I did wrong I guess the whole company would fall. Venmo made me feel like I was some sort of criminal. Luckily I was able to transfer my balance before I was deleted. Don’t know what would have happened to my money if I hadn’t. So beware of your transactions because apparently you can be a criminal too and I hope you can get your money back! Now they won’t even let me send a 1 star review it keeps making me pick a nickname and says they are all taken no mattter what I put in… so I will try to give it two stars if your reading this I guess it worked. But really I would give it negative stars if possible..Version: 8.22.0

Refused to Get Me My Money BackVenmo has no good system in place for fixing scenarios where you accidentally send a payment to the wrong user. When I did this I immediately commented on the payment to the wrong user explaining the situation and asking for my money back. I also sent a money request to the user I incorrectly paid explaining the situation again and asking for my money back. The user took a while to respond and when they finally declined my request for my money back I immediately contacted Venmo support about the situation. Instead of starting with saying there was nothing they could do since too much time had passed since the incorrect payment was sent, support wasted my time over numerous days requesting extra information, requesting information again that I had already provided, and finally acknowledging that I had proven the payment went to the wrong person but there was absolutely nothing they could do about it. Instead of telling me that obvious response immediately they sent me down a rabbit hole and wasted my time first. They acknowledged that the user wrongly kept money that was not theirs and yet they refused to do anything about it. Even if I didn’t get my money back they should have at least suspended or removed the account of the user who abused the situation, but instead Venmo did nothing. Don’t waste your time and money on this app, they will do nothing to protect their customers from bad users..Version: 8.12.1

Wish I could give zero starsI have money that was sent to me for bills on my Venmo and when I tried sending it to my bank it immediately locked me out and said my account is frozen... I’m not sure why but it won’t even let me do anything from this point in my account. I went online to your “help” page and followed the instructions for a frozen account... it ended up being a dead end. I then called customer support and they wouldn’t even tell me the issue with my account, just said it’s going to take 5-7 business days for an “account specialist” to look into my account. I don’t mind that, all I asked was if I could send that money back to the original sender or just cancel that payment. They said once a payment is sent through there’s no way to get it back to the sender, not even through customer support. So basically I have money sitting in my account and I can’t even touch it because my account is frozen? And they won’t allow me to speak with anyone before the seven business days. Absolutely shocked and mortified with this apps customer service skills. Very obvious that they don’t care about their customers experience and they have zero safeguards for protecting the financial aspect of this app. There should be some way to send that money back to the sender so I’m not sitting here waiting for nearly two weeks just to access those funds, or allow me to speak to an account specialist over the phone. Once this situation is handled I’m never using this app ever again..Version: 7.37.0

Worst customer serviceIf I could give 0 stars I would. A client paid me thru my biz account which I’ve been paid thru before from other clients without issue. For some reason, I was sent an email asking me to click a button saying to “accept money” super fishy so I contacted my client who said she indeed sent me money there but it was not showing up in my acct. I then contacted Venmo to tell them what had happened and if I should click the “accept money” button which they confirmed was ok to do. No money appeared in my account. When I relayed this to Venmo support they said it was because my email address was not verified. I told them this hadn’t been an issue before as I’ve been paid thru this account before without issue. Still, I followed their multi step instructions to verify my email and nothing. I was passed to 4 different agents with the same instructions and no resolution. I have an email chain of at least 20 messages going back and forth. I finally took matters into my own hands and contacted my client to cancel her payment and pay me thru my personal acct which she did and I was finally able to receive my funds. I was spoken to condescendingly at one point with the agent telling me to read their instructions “carefully” after I had repeated all the steps back to them and then confirmed it was correct. It wasn’t. Due to inept customer support, I am closing my biz and personal acct..Version: 10.8.0

Venmo is a horrible companyThere are so many issues with Venmo it’s completely ridiculous. Their app is a complete joke. Every transaction I’ve ever done has had issues. Basically you get a generic error that says it’s your bank that’s the problem and that they are rejecting the payment. Which is completely untrue. That happens like 20 times and then randomly on that 21st time it goes through an hour or two later. The customer service is the worst I’ve ever seen. They deactivate accounts without giving a reason or even attempting to contact the account holder first. They just deactivate the account and say we are not going to give you a reason (claiming that this is to protect their other users because knowing why is somehow a security risk). They don’t even let you respond. “If you have any questions on this decision, this matter is closed and we can’t help you”. All the funds in the account they put under hold and you will likely never see them again. They are basically a bunch of thieves taking money from good people who made valid transactions that they deem invalid for their own made up reasons that they don’t want to share. When they see an opportunity, they cash in. I could keep going on with their bad business practices but my advice to anyone is just stay away. I personally wish I had never used their service, if you can use something else. Unless of course you like throwing your money in the trash or burning it..Version: 7.46.0

They lie to youI have never had any problems with this company/app but today really changed all of that. I wanted to add money to my account to cover some charges so I transferred almost $90 from my bank account to my Venmo account. If you have used this app before you know when you make a payment to someone the money comes out of your bank the next day. I checked my bank account and it came out so I check Venmo and it doesn’t show up. I talk to customer service on the chat, over email, and on the phone. Over chat and email they tell me it is run as an ACH transfer and takes 3-5 business days to show in my account. I work in a bank with these types of transfers and they never and I mean NEVER take 3-5 days. They take one at the most two days. Furthermore it was not run as an ACH transfer it was run as an auto debit (as if I swiped my debit card). I asked multiple times why I was being lied to and no answers just a run around. The girl at customer service on the phone was really trying to help me but she just didn’t have any information. I don’t know if she was new or if they just don’t care enough about their customers and employees to give them info and training to be able to help people. Don’t EVER put money in your Venmo account. Wait for them to take it out of your account after you transfer it/make payments. They will take your money then lie to you and hold it for as long as they can get away with it..Version: 7.47.1

Terrible ExperienceIf you think this app is best it’s not! they wouldn’t let me touch my money and when i contacted them they all stated the same thing literally THE SAME THING. if you work for a company and you can’t fully see why a customer account is being declined, then it’s not a company! all of my Christmas money was on my account to finish up Christmas shopping! and i wasn’t able to buy anything for Christmas! and i won’t be receiving any money till 28th! so very disappointed this was my first time using and i went through the whole verification process got myself verified and not to mention my name on my account on venmo and my regions bank card were the same, even contacted my bank to see why it was declining and my bank stated there was nothing wrong with my account at all! SO WHY ARE THEY HOLDING MY MONEY! contacted them on christmas eve, and i was told i could deposit after 2-3 hours of waiting guess what it still didn’t work! now guess who’s left without a paycheck or any money! well you guessed right me! and again they still told me to do a standard cash out and again i’m waiting till the 28th, i only used this account for my job bc it had snowed and nobody could get anywhere! never AGAIN WILL I EVEN TELL ANYONE TO USE THIS APP!!!! very difficult and they have no control over anything not even their system as my grandmother would say that’s a corrupt business. Have a nice day you careless ppl!.Version: 10.5.1

Venmo gave me a card but my money is frozenVenmo is not a very good source for ur online banking! They make it near to impossible to get your funds. 2 transfer anything or even linking ur bank account! They don’t have a problem taking your money! They have now had my money which is only $10 for almost a month! I still have not heard from them and when I spoke with them they said that the problem will be resolved or an explanation as to why this has happened! Thank goodness that all I deposited was just that $10 and actually that was a friend that paid for my gas well actually I paid doubleI for that gas! If u are considering getting Venmo, search other resources because this is not the right decision for u or anyone! Well Venmo, y’all are forcing me to do this because y’all flat out refuse to give me my money or reach out and touch someone! Y’all like hands across America! What ever happened to the customer is always right? You had no right doing what u did and you even got my bank account here at home locked up and I’m in the middle of a Mortgage transfer! So I WANT TO EXPRESS MY GRATITUDE TO YALL! I want my money, I am getting an Attorney and I am contacting the Better business bureau come Monday morning yall have had ample enough time! Now if u don’tKnow how to run a business you might as well go ahead and shut shop and clearly that is exactly what is going on in this case God bless you and have a great day SHAWN HARRIS.Version: 9.24.0

The worseI’ve been using Venmo for close to three years now, and I’ve had two major incidents with them. My account was compromised and someone else was able to access my funds and added their phone number about two years ago, after we got that worked out. Currently today I basically am being told that I cannot access the money that I have in my account because of something on their end not being able to transfer my funds to my other accounts when I use the same account to transfer money from the same Venmo account multiple times over the course of three years. I was on the phone with a representative more than two times this morning had to be put on hold and consul to be put through automated system he can’t really speak to anyone directly until you Google their number. Then when I get on the phone with the representative she left at my issue like it’s funny, I have money that I cannot access in my Venmo account. During this Covid pandemic thing should not be taken for granted and customer service should not be that difficult to get to especially when you’re trying to access your phone so to be left out over the phone was not cool! Whenever I get over this issue I will never use Venmo again and I would never recommend any of my friends or family to use the service seriously do not use Venmo they don’t care about your issues..Version: 8.22.0

Not recommendedI will never use this app again I was refunded money back on a puppy. It took them a whole week to give me my money had to send in a photo ID with me holding my ID and then sent in my ID which I already did the first time, you cannot talk to nobody in the service of department when you do talk to someone you can only talk to a Venmo agent which cannot help you with anything when your account is froze they waited until they had all my banking information and froze my account really scary experience especially when someone has your banking information and your ID even though my account said it verified they still froze my account I just received my money today. I had to call every day. I feel like it’s a scam to make you pick the right away money thing so they can get $25, I even picked one three business days the first time and they froze my account I can no longer trust Venmo with my money. I would highly advise no one use this app for any big transactions. I was treated like a criminal, but I remain calm and I called every day and the customer service rep was keep repeating the same thing and that’s what they are trying to do, it’s not fair to hold onto anyone’s funds especially when you already have their identity. Please do better and let Venmo customer service be able to unfreeze your account instead of having to wait for seven days for an account specialist or more..Version: 10.34.0

Usability is terribleI never write app reviews but I feel so strongly that the venmo app is the worst app ever, and due to one of the recent changes, I had to come write a review. Using the venmo app is one of the most frustrating experiences ever and the fact that completing very very basic actions (ie. requesting money, viewing outstanding requests, cancelling requests, sending money) is extremely difficult is so whack. Coming from someone who works in developing software, I cannot believe whoever runs this app won’t prioritize basic usability and functionality. The app wont send money without crashing. The venmo team keeps adding all these pointless features while failing to even make the #1 task users take a seamless experience. The redesigns are so random and weird and do not make the app any better. They come with zero instructions on how to use the new interface. The button to view and cancel requests is randomly gone, and there are no instructions on how to now find them. If you’re going to change or remove a very important button, please tell me where I can find it. On top of that, I went to the venmo help center to try to find where I can view my requests and there are no articles. I would choose literally any other money transfer app over venmo in a heartbeat if it weren’t for the fact that most of my friends and family use it. If you work for venmo, I hope you read this review and feel dumb..Version: 9.17.0

I feel sorry for people who work for VenmoIf your having issues never chat with them in there text info they will have you on hold forever reviewing your issue an not have any authority over the matter, if you call there super friendly but also have no real authority other then help you look at your account an explain things because your obviously to dumb to understand the app. I opened an account to pay someone payment couldn’t pay them so I added money on my personal account then it said it need 3-5 days to show. The person couldn’t wait that long so I paid using another service then called Venmo because the texting system is useless told them what happened an they told me if I closed my account it will go right back into my bank account so I did an well needless to say it never made it been 2 months no money in my account I called back they helped me make a claim an now it’s another month an no help. If you use this app when you open it you need to verify who you are with a driver’s license an then you can have full access to there app. Found that out from the person on the phone all of this would have been avoided if I would have called an given them that in the first place. I can’t imagine the customer complaints here when the poor workers have no ability other then to talk to you about your transaction. I don’t believe they have this many stars..Version: 9.20.0

Worst customer support everApparently my account was suspended I was neither notified or contacted about the suspension. I use my Venmo account a couple months ago. I went to go use my Venmo account the other day and that’s when the suspension showed up. It said I should receive an email in regards to the suspension and what to do next. I never received that email. I finally called customer support. It took me a long time to get through the help center only gave you articles in regards towards your account being frozen there was no information about your account being suspended. I contacted them on Tuesday. The guy told me that he was going to escalate my case and that I would receive an email in 24 hours. It is now Saturday I had to call them back and then was told by another customer support lady that it was escalated however they have 7 to 10 business days to respond. She also told me that it looks like my suspension is from January 2020. funny because I use my Venmo account just a few months ago and there was no suspension issues. She said that’s probably why you can’t see the email with that being said this is the third time I believe I had an issue with Venmo one time they had even asked me to email them a copy of my ID and my Social Security card to verify who I was even after I had already verified everything, their customer support is horrible and it should not take this much to use an app..Version: 10.29.1

So frustratingI’ve used Venmo on and off for the past two years and there have been multiple issues: constant technical issues with certain banks that block you from adding an account, transfer delays, etc. The worst was when I got a $70 payment in June, and was not able to transfer it to my bank, so I contacted support and they said I was a “security concern” but could not elaborate. I waited for a follow up but never heard back so I emailed them. Maybe a week later they told me the same thing but provided no solution once again. Then I tried to send a ticket but they immediately closed it. It took another two weeks to get an email requesting a bunch of verification, I submitted them, next day they told me they didn’t accept my image format and added a request for not only my ID, but a SELFIE of me and my ID. Which is just weird?? I submitted it anyways because I just wanted my money. Took another month to respond. They then told me to change my password and reply and that I would then be able to transfer the funds out but not do anything else per their “security concern policies” or whatever. I quickly changed my password and let them know. Now mid-September and still haven’t received a response. I still can’t transfer my money out. This is literally the worst service I’ve ever seen. And I’m still trying to figure out how a 19 year old college student getting babysitting money could possibly be a security threat. Pls just give me my money venmo😭.Version: 9.29.0

Doesn’t keep up with today’s technological expectationsIf someone sends you money and you send that same money to others, or use that money at a point of sale…you should have no problem. BUT if you want to transfer money from your bank account to your Venmo account or vice-versa…it will take you a WEEK to get your money. They’ll take it out of your bank account and you won’t see it show up in your Venmo account for 3-5 business days. That means if you initiate a transfer after the cut off on Friday you won’t see your money for 6 days. No one takes 3-5 days anymore…Any other app does this almost instantly so why does it take Venmo so long? The customer service won’t give you any answers. They just read the information off of the website. I can read…and I DID read the information on the website before calling. I called because I want better information. Customer service cannot help you. They will just read from their script over and over again. You telling me it takes 3-5 days (over and over again) does me no good when I want to know WHY your process takes so much longer than every other one out there. The “it’s being verified” story doesn’t make sense with the technology we have today. Maybe it’s time to streamline your verification process??? Then I realized it’s a product made by PayPal. I had issues with PayPal and stopped using that a long time ago. Can’t call a pig a flower and expect it to behave like a flower. It’s still a pig..Version: 8.24.0

Not a fan - not a great app for business ownersReported to Apple. What a scam! I’m leaving a 1 star review… and it auto-populates and posts as a 5 star. And then doesn’t post! Not a great app for business owners, at least not for me. Loaded the app at the request of a client; fees were typical. I had to wait two days until a weekday to authenticate my business account. Authentication (email) kept opening the app and with no further instructions. My account was frozen without explanation. The bot-based chat only refers you to links that in my case solved nothing. Spent several days trying to in-freeze my account. No explanation was given. Customer service is done by email by the developers’ design. No exceptions. Terrible! In my case thousands of dollars were tied up in business account, so if you need immediate attention this not a good system. First email from “Jorge” was a copy paste and the only usable info was that another team needed to work on my account and that it would it be 24-48 hours. Imagine telling your employees on the day they expect to get paid that it would be 24-48, and then another 3 days for the money to transfer before you write them a check. Got another canned letter from “Greg” saying that they had lifted restrictions, but without explanation or how to prevent in the future. If it works for you that’s great! The 4.9 stars, after reading some, left me scratching my head. Hope that helps both users and Venmo..Version: 9.3.0

Awful thieves and SCAMMERSDo not EVER use Venmo, they take WEEKS to process purchases then they charge you 5 days later when you bought something yesterday, so while they can wait to take your money out of your account, wait not even your account they’ll take it out of any bank/ card you have as a backup yet the charge is technically coming from them, they froze my account for 2 weeks over a $2 charge, the dummies tried to charge me again so I closed my bank account so now they are scrambling to collect the money they want to steal, I hate this company so much, do not use them they are slow as processing any purchase, careful anytime you do transactions it will take from not only your Venmo account but your backup account if you have one linked, customer support is useless saying we are just trying to collect our funds, yeah I bet you are you scammers, well my bank account is closed and you don’t have the info to take money from it now cuz I’ve outsmarted them, they freeze your account even though you clearly have money in your account but they freeze it to get you to pay extra to them when they take so long to charge you for a purchase by the time they charge you you probably already spent the money, be aware of seeing ACH on your bank account cuz they will keep charging you over and over claiming you owe money to them, screw you Venmo go to h*ll, cashapp is going to put you out of business, so I’ll happy await your fall to ruin :).Version: 10.32.0

Poor Service and Potential ScamOriginally I downloaded the app to receive the $10 fee , the app was downloaded 6/5. The incentive was valid through 6/23. Of course many people would sign up, after signing up I waited two weeks to see anything. Yet to no avail I received nothing, I went on Twitter to see if my tweets to customer service and to Venmo went through; which they did. Going through I saw many people tagging them and I didn’t see anything of mine . Though people were receiving the $10 dollars. Upon attempt to reach out I got nothing only able to see that I have made an account but received nothing. Customer service is terrible no matter the method there’s no answer only them helping other people. I work in customer service so I understand high volume demands and service when there’s an incentive, but this is ridiculous. They falsely advertise their $10 dollars only to have people download it, it’s one thing if it was a late registration but this was in the beginning of June and it’s currently over and I haven’t received anything..nothing. At first I thought it was high volume but now it’s pure laziness as they deliberately ignore me. Then to my surprise they are selective with who they are helping. I would say one star but in reality it’s a zero. It’s been a month and then can’t deliver their stuff on time. It’s one thing if you are trying but actively waiting a month for something I deleted the app and account in pure disappointment..Version: 8.24.0

Privacy issuesTransaction wise I have really had no problems with so far. I haven’t experienced a frozen account or deletion. My main question is what is the purpose of listing transactions for everyone to see. I may be able to hide mine but I can still see everyone else’s. That’s a privacy issue. Why even do that? What useful purpose is there to list people’s transaction. I think it’s a horrible feature and has no practical purpose. No one needs to know who paid who for what. It doesn’t make it better because amounts aren’t shown. None of the transaction should be shown. I would really like to hear the answer to this question. What is the purpose? I know I’m not alone with this line of thinking because I’ve had conversations with people about it. If it weren’t for a few people asking me to add the app I would never use it even though transactionally I’ve never had problems. I think this feature is a privacy issue and it’s not your place to put out there who I’m paying money to and for what. It doesn’t even sound like it should be legal. I’m sure it is since you do it but it doesn’t sound like it nor should it be. I think that entire part of the app should be removed. But I would like an answer. I’m so curious to know why this is a good idea..Version: 10.15.0

Payment Racism? I think so.I sent a payment to my boyfriend to pay back for a dinner we split and our water bill. Because I referenced the name of the restaurant “Shiraz” in my payment so he would know why I paid extra, the payment has now been flagged. As someone who has been using Venmo for years, I am appalled. How is the payment for a restaurant flagged? Is this because it has a Persian name? This sounds a lot like racism to me. You need to do better. Many people rely on this service to pay for goods, send money to friends or family in need, split bills, etc. and do you think or expect that all will have White or American captions for their payments? I would guess most send payment reasoning in other languages. So if you are unable to dictate that Shiraz may be for something beyond the small amount of knowledge one system has, how are you able to “monitor” in other languages. My guess is that you’re flagging those more often than I will ever know simply based on language barriers alone. Beyond that, why is a payment being flagged to someone on my friend list that I have paid back and forth for over a year? You would think a money servicing company would have better technology to track it. I expect my payment to go through quickly with the Google search of the restaurant name that I provided since your “support” apparently was unable to do that themselves..Version: 9.11.0

Cash app rating of appI hate to do this but the fact is Venmo has been a great cash app for going on 4 years I’ve had my acct for. I’ve never had any problems, no fraudulent activity and still none. But, just recently I played the “middleman” for payment of rendered service done on a vehicle from my father. Everything monetary was fine upon payment day. Transferred money when Service was complete by my father. About 30 days after, my acct is Frozen, with a now negative total of 500$ which I owe to Venmo because they chargeback money that has been paid to me. While the customer can say 30 days after paying me, I don’t recognize this charge and she needs her money back is a big loop hole if I ever heard one. I gave proof in all honesty of the situation. And now I have to wait up to 75 days for an investigation that is self explanatory. She paid me, proof thru the transfer between our Venmo accts, and a whole 30 days later, she gets to say I don’t recognize this charge from her acct to me, and Venmo goes ok, here’s your money back and we’ll charge him/me????? please make it make sense. Well, I’ll just have to wait for their response now about 3weeks in just waiting. I’m so upset on how this could happen. And this is why I have to rate 1 star. This inconvenience is going to make me delete my accts with Venmo, and I just loved the app, but when this thing happens and the process is very lengthy to get any results..Version: 9.31.0

Zero starsIF I COULD RATE A ZERO STAR I WOULD!!!! I had fraud on my account in the amount of $1999, Venmo has done nothing. It disrupted my entire life. I had to close my checking account if 20 and lost all the benefits that goes along with it. I have been trying to get my Venmo account unfrozen and it has been a nightmare. I have called multiple times, emails, chats and 3 weeks later nothing. I finally got a representative on the line that told me that they needed to verify my identity. I sent selfie and drivers license as requested. I had to enter new payment method and I entered my debit card this time. She tells me that she needs a statement for my debit card to show I am the authorized user and owner. If anyone knows there is not stammer for a debit card. So I tell her the card is linked to my new checking account . She tells me that I need to send proof of ownership a statement. I said that is a privacy violation to show my transactions and it would not show card number . We go back and forth for and hour… insisted that I need to send bank statement which I did not have because it was not 30 days for new account. We leave it as when I get statement I would send . Here I am sent statement and account is still frozen. Why do I have to go thru so much verification but when Venmo took $1999 out of my checking account they did not need verification. Almost a month later sent everything they have requested and still my account is frozen..Version: 10.30.0

AwfulIf I could give Venmo zero stars I would. Very wrong for one person to say they didn’t receive something or a service and Venmo doesn’t even question the person! Their policy is just to automatically refund whoever requests their money back! But it gets better…. Because one person requested their money back on a service they already received, Venmo took it upon themselves to automatically refund the last several transactions to people that had paid me. This was to the tune of $275! It emptied my account out except $20! They never even asked me about this, they just refunded people’s money with no request! One of the amounts was a loan I gave that someone had paid me back!!!!!! I would never ever have used Venmo had I known this! Buyer beware, anyone at anytime can SAY they didn’t receive a product or a service and it’s Venmo’s policy to just automatically refund the persons money! They don’t care about the circumstances or what is ethically the correct thing to do, they are robots who can just refund money whether it should have been refunded or not!!!! Then when I try to shut the account down, they tell me that’s not possible for 6 months?!?! Why? Because you want more money to be deposited for anything so you can just automatically refund that money?!?!? I will say it again, I have never dealt with a company that has no ethics and the absolute worst communication of any company I have ever encountered before!! Stay away from Venmo at all costs!.Version: 10.21.0

Frustrated and Disappointed 👎I have had three venmo accounts and all of them had been shut down without any explanation. I use this app as a method of payment for my car cleaning services and without a doubt, each one gets shut down without hesitation in a matter of a couple of weeks, very frustrating. Venmo makes no effort to provide me with a reasonable explanation as to why ALL of my accounts have been shut down other than claiming it was their decision and I can no longer use their services. The third time this happened, I decided to call their customer service number to see if they could give me a reason as to why my account had been first locked. I called the direct extension that claims to handle exactly that. Despite waiting on the phone for 15 minutes, I was given literally no answer besides that I have to wait for an email to come (the one where they don’t tell me anything) which would take 3-5 days. Why have a direct line that handles frozen accounts when they really don’t handle anything? What I ASSUME to be the reason for all of my accounts being shut down is that the name on my profile does not match the one on the card. Which for privacy reasons, I choose to only use the first letter of my last name, and when I made my other accounts and had to use my parent’s cards, of course the names would not be matching. Very frustrated and disappointed in both the customer service and the functionality of Venmo..Version: 7.36.0


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