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SC Mobile Singapore App Complaints & User Negative Comments 2024
SC Mobile Singapore app received 42 complaints, negative comments and reviews by users. Have you ever had a bad experience using SC Mobile Singapore? Can you share your negative thoughts about sc mobile singapore?
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SC Mobile Singapore for Negative User Reviews
✓ Is it possible to revert to the old versionThe new version looks nice ….but it’s too buggy for any banking to be done on it. All those random logouts, error messages. It’s really unusable..Version: 9.4.2
✓ Upgrade made it worse.Does not work in landscape mode. Need to scroll a lot. Please enable for landscape so I can use with iPad as before. Thanks.Version: 9.5.0
✓ Horrible and lacks basic usability and common senseVery hard to find any features such as card management etc..and i keep finding one or the other issue more in use it..best one was - app was showing more $$ than i had but fail when i make any transaction or transfer…the new one is - when i try to make local transfer it asks to validate the transaction by approving while i am in the app and no pop up comes..so how do you approve when the current screen is blocking or you abort current transaction. does someone really tests these apps ?.Version: 9.12.3
✓ What a jokeNo dev effort went into this app in past 10 years. Sure, it got updated for FaceId, so at least there’s that. But other than that it’s a neglected ugly duckling. Stay away..Version: 6.6.19
✓ App updatesIt is stupid to require a phone to have the latest iOS in order to download your latest updates! As my iPhone is a jail broken phone, I don't have the latest iOS and am not able to download the latest iOS update without locking the phone again. As such, I am not able to download your latest upgrade and hence, cannot even get into my older version of Breeze!! U do this everytime you upgrade your app, which is very inconvenient to customers like me. Stop messing with something that's not broken in the first place! U should give your customers the option to continue using the older version of Breeze. Now I'm without the mobile app and have to do my online banking via the full website. Very inconvenient!!!!!!!.Version: 5.3
✓ Where is the logout button??Where is the logout button? There is a menu button on the top left but all it does was show more advertisement or products. I want to be able to properly logout from the App..Version: 7.5.5
✓ Sorry I am not able get otp , not able solve this problem for last 15daysOTP error.Version: 8.1.0
✓ Sack the app development teamHow to make a simple transfer so…. complex.. I don’t even know how to do a PayNow transfer with the new interface. Stop wasting your money and just make it simple. Lousy lousy mobile banking app..Version: 9.6.0
✓ Mine field of warnings and errorsApp is full of maintenance notices, fraud warnings, spams notification Equities area is very slow and have been giving error to load for a week..Version: 9.12.5
✓ No FaceTimeHow can you release a new version of the app that doesn’t work with FaceTime on iPhone X when the previous version worked fine!.Version: 7.0.8
✓ TerribleNo way to know why your transaction didn't go through even if the limits are okay. Near to impossible to speak to customer support. You are being held on the line when it just eats up your money (maybe because I didn't have a tariff for calls, but nevertheless I wasn't assisted and gave up). App is bugged and won't show you a page to enter the SMS code to make a transfer. The only way I managed to do that is install the app on both the iPad and the phone to make a transaction, absolutely horrific experience. Not intuitive and bad UI/UX both in the app and on a web interface. Check your manuals and FAQs with people who are interacting with your services for the first time, they are confusing and not helpful..Version: 7.5.5
✓ Disappointing revamp of the appI used to love the SC mobile app that was to me the best banking app in SG. But this overhaul is a complete let down. It may provide a « new banking experience » by actually making it worse. Screens are less readable, especially with the cheap black on white fonts and the lack of visual breaks between sections. Screens are not very well optimized for iOS screens, either and require too long scrolling. Information are jammed in an non client friendly way (list of « holdings » instead of accounts, really?). Summary of transactions on the home page is unnecessary and does not even indicate which account it relates to. Bring us back the great UX you used to have!.Version: 9.5.0
✓ HorribleBy far the worst online banking app I have ever used..Version: 7.5.4
✓ Face id not workingFace id is not working in iphone xs max. It seems that it is using touch id..Version: 7.1.5
✓ Horrible support for older IOS and iphoneUsing Iphone6s and IOS 9. Cant open this app. Useless and the old physical token is not working. So stupid.Version: 7.0.5
✓ New app worst everSo the new app is launched and I need to re-register for face recognition. However the Login button is not able to be accessed because it is hidden below the message. And the new UI is very hard to use. Extremely poor experience..Version: 9.4.2
✓ Keeps crashing when I tried to register deviceAwful.Version: 7.0.3
✓ Keeps crashing nowLast version keeps crashing, can’t even open the app anymore now. Using iPhone X and latest iOS version..Version: 7.0.3
✓ On both my iPad and iPhone this won't work.I can't even get this to work once on multiple devices. I start to type my username and it crashes predictably..Version: 0
✓ Screen frozen after asking me for an update in my particularsSC has asked me to update my particulars and every time I hit the UPDATE key, the screen shows the word LOADING and the spinning arrow. It went on for about 15 min and I can’t even go back to the previous page. I had to uninstall the App and re-install, only to find out all it’s been disabled. It’s frustrating when I can’t even log into their website..Version: 8.0.0
✓ SMS OTP not working overseas.I'm not receiving any of SMS OTP. I wasn't able to use my credit overseas. Frustrating..Version: 7.3.8
✓ Does the basic of the basic.The features are lacking. While other banks in the world allows different things to be done on their app, Standard Chartered is way behind. The only things I can do on this app is just move my money, look at my accounts, pay my bills and send cheques. There are no way to deposit cheques within the app, or apply for a new account, or use the iPhone features such as Touch ID or Apple Pay. I understand it does the basic thing but then again, it is made for the iOS and you would think the app will be upgraded to take full advantage of the OS..Version: 6.3.2
✓ Access load too much timeI have already have the account, but they didn't allow me to access.It just keep loading. This software needs a upload.Version: 8.8.1
✓ Updated App doesn't allow login to account or authenticateI updated the app but the app is not allowing me to access my account as the screen is only running the animated background No login page comes out! Need support ASAP as I can't access my account.Version: 7.0.4
✓ Stuck at mobile verification pageI’ve recieved an otp for the verification but the app does not allow me to enter the otp.Version: 7.5.5
✓ UnacceptableThis app operates at an unprofessional standard and is becoming ridiculous. Every upgrade loses my id forcing me to re-register. Information takes 3 hours to update. The last update is just crashed. This app gets one more chance before I change banks.Version: 9.11.2
✓ Still not updated for iPhone 6 screen resolutionIt’s been what, 4 years now since Apple went from the 4” screen to 4.7”, and still we have this app not updated for the new size in normal resolution..Version: 6.6.10
✓ No UI Testing doneDid anyone even bother testing the app on actual phones? Because essential buttons do not respond to touch inputs. This is what happens when you outsource everything to save a buck. Pay peanuts and get monkeys..Version: 9.10.0
✓ The application refuses to function when Notifications are disabledAs per the title, do not force me to enable the notifications. The app cannot be used when notifications are disabled because the developers added constant checks for the permission. This violates the entire iOS app permission model..Version: 7.0.8
✓ Works as expectedWorks as expected, nothing fantastic. what could be better though, is if they can provide SMS 2FA code without having to enable SMS Preview in the settings. i keep the SMS Preview off due to privacy reasons, and those who prefer SMS preview to be off will find it irritating having to switch the setting back and forth before/after using this app. If Citibank SG app can provide SMS 2FA code without having to muddle with sms settings, why not Stanchart?.Version: 0
✓ Horrible App from a Horrible BankThe location of all ATMs in central orchard is wrong: Ngee City ATM doesn't exist neither does the one in Lucky Plaza. The one at paragon doesn't accept ATM5, unlike what's stated in the ATM finder. Amazing how they can just lie about locations of ATMs that don't even exist..Version: 4.3
✓ A Total Trash1. Pop up a full-screen ads every time when log in an account 2. Functions so scattered that can’t find specific functions easily and directly 3. UI looks like I was living in a world 10 years ago.Version: 8.13.0
✓ Get rid of the advertsI just want to see my bank balance and make transfers. I don’t want to see products..Version: 9.13.0
✓ Overcomplicated and busy app.I’m not sure how the new UI ever passed the “user experience test” Overly complicated, trying to cramp too much information into a page. Less is sometimes more. I’m moving my funds to Citi and DBS because the mobile UI just makes more sense!.Version: 9.5.0
✓ Cannot Register SC Mobile KeyZero star!! Cannot receive any SMS for OTP when trying to register for the Standard Chartered Mobile Key. Unable to make secured transactions for online banking when overseas. Frustrating!.Version: 7.2.6
✓ Made banking from overseas impossibleThis app looks beautiful. But, the changes to how OTP’s have somehow completely disabled my ability to receive either SMS or in app OTP’s. Which essentially means I can no longer perform any online transactions at all. I have been trying to speak with the product team regarding this but no luck so far. Please roll back the app until you fix this issue. I cannot be the only overseas customer facing this problem and it’s extremely frustrating to not be able to perform any basic online or mobile banking tasks..Version: 7.0.1
✓ Latest version constantly crashingThis latest upgrade causes the app to crash multiple times.Version: 7.0.4
✓ Buggy since iPhone XSApp doesn't work well since I've used the iPhone XS. FaceID login doesn't work. Doesn't register it again. And the app just crashes at random times. Very bad app quality. Bad experience. Can't rely it as a security token at all for my banking. Really guys. How can I bank at SC if this is the experience I get on the mobile? I'm just thankful this isn't my main SG bank..Version: 7.1.5
✓ New interface is not an improvementHaving to navigate in the app now is so much harder. Consistently being directed here and there. A quick summary or card balance view is no longer as efficient as it used to be..Version: 9.8.0
✓ Prompted to set up mobile key again and againEvery other time I log on, the app would say some device/setting had changed therefore I'd have to set up SC Mobile Key again. I must have done it at least 3 times in the past week since I downloaded the app (because physical tokens stopped working recently)..Version: 7.1.5
✓ Crap appTells u to upgrade version, compatible to ios9.0 and higher but doesn't work. just stuck with their over done splash screen.Version: 7.0.4
✓ C'mon onWhat's with all the bug fixes and stupid updates but no iPhone 5/iOS 6 update ? Ridiculous ....Version: 5.2
🙂 SC Mobile Singapore Positive Reviews
SC Mobile Singapore works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact SC Mobile Singapore.
⛔ SC Mobile Singapore Problems
