DrChrono EHR / EMR Negative Reviews

DrChrono EHR / EMR App Complaints & User Negative Comments 2024

DrChrono EHR / EMR app received 24 complaints, negative comments and reviews by users. Have you ever had a bad experience using DrChrono EHR / EMR? Can you share your negative thoughts about drchrono ehr / emr?

DrChrono EHR / EMR for Negative User Reviews

✓ Not worth the money.DrChrono will just run system updates randomly without warning during a normal practice day. The server is extremely slow at times and even if you have the most updated app it will still run slow and randomly kick you off in the middle of chart noting..Jenny & the BetsVersion: 11.0.100

✓ SpamDon't download this app. Their sales team will spam at you every single day. Not sure you would want to leak you client information to a business with this kind of practices..Clinic adminVersion: 10.0.20

✓ Needs more featuresOverall the app is good for checking schedule and reviewing notes, but I wish I could access messages like iPad app does. It seems I need to carry around an iPad when I travel because iPhone app doesn’t have messaging. Also refills are cumbersome to do with the app. Overall it’s a bit useless without ability to check messages.MixolydVersion: 10.0.92

✓ Careful about auto-renew contract clauseMake sure you read your contract carefully. They place an auto-renewal clause in your contract that says they can auto renew you for an entire year. An expensive lessen to learn. A year contract of that kind of money should be something I need to agree to each year. It was my fault that I didn’t read through all of the 15 pages and catch that, I just didn’t think that would be a thing..Ptrainer.aaronVersion: 11.0.59

✓ Poor support terrible back end systemTyping a clinical note is fine, dealing with the constant glitches is absurd. Multiple times thought out the week we will receive an error that says “something is broken”. When you call customer support they tell you “the problem has been escalated” and then nothing. The billing and account is atrocious. AVOID this company..Arh5Version: 11.0.48

✓ Predatory BillingAfter my clinic closed due to COVID, they said I couldn’t leave my contract because they only renew yearly. After paying out of pocket for 6 months, I expected the contract to be terminated. I was billed again. They said I didn’t confirm my cancellation. I again told them to cancel, and they said they would. And yet I am still being billed. Check out Praxis. They have a better system and treat you fantastically..MannmdVersion: 11.0.64

✓ Better than othersDrChrono has room for improvement, doesn’t allow for nurses to use full scope of practice as provider has to enter order themselves and change made to pend order, still requires more clicks than entering themselves. Interfaces do not work all the time and DrChrono does little to try and find solutions been having lab issue for 6 months and still not fixed. Does not work on non apple products which presents a problem getting pts to use portal services. Not speciality friendly and doesn’t allow for personalization. Not elderly friendly..Urology clinicVersion: 11.0.85

✓ Dishonest billing, almost non-existent support. RUN! Please read!I was a VERY early adopter of this EHR system, and in the beginning they were lovely to work with. EHRs can be very difficult to adapt to and adopt- so the personal one-on-one assistance was terrific. I believe they are under different ownership/management at this point, and they’ve become an absolute nightmare. Word to the wise: DO NOT SUBSCRIBE- you will regret it. They employ dishonest billing practices- forcing you to pay unexplained invoices in order to unlock the system. We were provided with a $1600 invoice at the beginning of May- they told us it was a past due balance. They send a warning when you are 30 days past due-so there is literally no way to accumulate a balance that high. We paid the balance because we had to in order to have access to our system. I was told this brought our balance to $0. Lo and behold- I get an additional invoice for over $600 during the SAME MONTH. I then also find out that we are being billed for a second user which we cancelled months ago, who has NEVER logged in NOT ONCE, and they even better- they won’t delete him until OCTOBER. This was once a terrific service- now it’s just an awful joke. STAY AWAY AT ALL COSTS!.IlovekylieminogueVersion: 11.0.95

✓ Useless Customer Service and supportCustomer service is awful. Forget about talking to someone on the phone. Can take days to get a problem fixed. Also beware, even though it doesn’t mention in signed contract, they put a clause in to check website for changes like contract automatically renewals for another whole year. Ridiculous. I have been with them for 8 years and this is the thanks i get..DoctorjhcVersion: 11.0.80

✓ InconsistencyThis is one of the most frustrating programs I used in my 9 years as a provider. 1. There is no consistency between the website/desk top version and the iPad. 2. All the updates are only done to the iPad of iPhone version 3. Tech support is useless, unless your want to know how to clear your cache, and then they are great. 4. System slowness almost daily for the past year, despite “upgrades” 5. ICD 10 library is pathetic, I have better luck goggling them. 6. The only program that I’ve used that’s more frustrating is eClinical Works 7. Has a lot of potential, but lacks internal support. The “new” VP of information or whatever they call themself said there goal was to improve the program. Well 6 months later and well were still waiting for the improvements. 8. Lately we’ve been having lost prescriptions 9. They want to outsource to a bunch of apps like health gorilla, which all come at a cost, and have the potential to be helpful but DrChrono system is so dysfunctional that it’s hard to use them. 10. Lab interfaces are down often. I think I’ll stop at 10, you get the drift..Choose another programVersion: 11.0.49

✓ Company uses false advertising.I’ve used the free version and it’s pretty limited. I received a post card stating that they would give me a free Echo dot if I spent over an hour on a call with a representative about the full version. So I did it, but didn’t join to see if they’d follow through and send the dot. They told me on 3 separate calls that the advertising or some other dept would get that out to me, but I needed to hurry and join to get a special deal. Needless to say they never did follow through and send me the dot. Not the kind of company I want storing my pt information..DrHosVersion: 10.0.79

✓ Going downhillsWe have had this EMR for 12 years. It certainly is user-friendly, but not without flaws. The most troublesome is when we decide to implement new changes especially with billing modules we truly suffer tremendously not to mention financially the developers do this without any regards for the practice. In 2023 new billing module is full of problems and three months into it. We are still losing money..VgdrtutdyVersion: 11.0.92

✓ App won’t sign chartsEvery time the system goes down, some new issue pops up. This time, the app on the IPad won’t sign sign charts. I also don’t like how you can’t create a message to send to a patient. Please fix the bugs ASAP. I pay for the most expensive plan..JenoPsychNPVersion: 11.0.98

✓ Danger! Stay away from this companyThe Worst business decision I have ever was work with Dr Chrono. Reports are poorly generated. Billing was a nightmare. So many mistakes, missed timely filing, lost claims, a total mess. I wrote off $50,000 because of incompetence. My A/R was soooo high. Everything is outsourced to India including support and billing. We we lucky if we go a response…. Usually they didn’t understand the question so then we had to wait another 48 hours for an answer. Messaging was the tedious. Poor communication. We had a new project manager ever 3-6 months. I will give them one thing, even as the ship was sinking, they were polite..LeatherbakVersion: 11.0.80

✓ UnpredictableHave this EMR for last seven years EMR quality and efficiency deteriorated over the last couple of years, Compared to other EMR it’s performance is subpar Dictation does not work all the time, glitches every two three weeks Scheduled drugs through surescript is another area of improvement Lots of improvements are needed.MedfusionVersion: 11.0.69

✓ Do not switch to this EHRThe company expanded too fast and I spend more time watching spinning circles than charting right now. When I tried to leave due to 6 months of dysfunction my data was available to me but in a form so unwieldy it was too costly/time consuming for me to be able to leave. Do not let this company imprison you in their web of mediocre functionality..Persnickety AZVersion: 11.0.48

✓ IPad problemsOverall a pretty decent system, just having a repeated problem with the iPad version. Not sure if it’s just mine or others have problems too. They are very nice and try to fix it quickly, but not having a live person is hard because no immediate help available..Psychoj1Version: 11.0.23

✓ Wrong again for years never fixed, I am not a doctorWhat a mess that you still cannot fixed, stop sending me emails referring that I am a doctor and no free app will be charges, deleted and sent unsubscribed for years. Do not have your app on newer iPad Pro and never wanted or downloaded this scam must stop, not a customer , never ordereded and not ever downloaded, but was told by Apple my I’d was compromised that was fixed, but you need to stop Harasing me by false statements claiming I am a doctor. Or legal actions will follow to stop and desist as still unsubscribes fails and still getting emails after blocking you is unacceptable to any users of your I downloaded app..GnnBroadcastingVersion: 10.0.96

✓ CludgeyBased on their free trial account I would be loath to pay hundreds of dollars a month. It freezes constantly. Lists of options for diagnoses are minimal and most people would have "other" multiple times as their list of problems. Having used an EMR for 12 years I would say this attempt is poorly structured and unworkable in any practical way..Casey FlynnVersion: 9.0.5

✓ Highly customizable but cumbersome to use.This product has multiple tabs on the exam template section. There are multiple sections under each tab. This makes it time consuming to use when trying to fill in information for an exam..NewView OKVersion: 10.0.85

✓ Not greatCustomer support is by chat only Monday through Friday 8 to 3 or so. Zero phone number available to make phone calls to them. You must schedule your phone calls in advance if you’re having an issue which can be days away. Support cannot provide resolution to many of our tickets, we’ve had better luck asking Facebook groups for tips and tricks. The video platform is quite terrible. Dropped videos all the time. Missing audio. Lost prescriptions often as well. Wrong time zone. And they can’t even fix that to have a time zone that matches Arizona properly. All 12 months of the year. They heavily market their iPad app. Well, my video appointments haven’t worked with my iPad for over a year and that’s just one of our open tickets for several months now. For this price, the customer service service should be steller, the video platform, flawless..Sky0234Version: 11.0.89

✓ Used to be good. Now it is not.I have used their app for over a decade now. The system seems to be down every few weeks. They do not think it is a big deal but you cannot access anything. You cannot even cancel appointments because you cannot access the schedule. They sold out and the new company doesn't seem to care Also, you can never get anyone on the phone. The customer support can rarely help you except apologize. But everyone is stuck because you cannot move your data so easily..ThetheraterVersion: 11.0.101

✓ Poor customer supportI have never left a 1 Star review before. There is no number to call when you need support, they lock you into contracts that automatically renew for a full year (month to month is not an option, even if you have the employee just for another month) and putting contracts on hold until you hire another doctor is not an option. Have been having an issue that’s been unresolved and apparently they’re understaffed. Won’t be renewing when this contract is up despite of the difficulty of switching EHR systems..GsnapperVersion: 11.0.10

✓ Cannot register outside USADue to not having a US-style phone number, it is impossible to register using our actual phone number. How stupid…..Pigasus2Version: 9.0.24

DrChrono EHR / EMR works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact DrChrono EHR / EMR.