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CamScanner - PDF Scanner App App Complaints & User Negative Comments 2024
CamScanner - PDF Scanner App app received 106 complaints, negative comments and reviews by users. Have you ever had a bad experience using CamScanner - PDF Scanner App? Can you share your negative thoughts about camscanner - pdf scanner app?
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CamScanner - PDF Scanner App for Negative User Reviews
✓ Was greatHave used for years trouble free but now I’m getting harassed to subscribe. I only scan a couple of pages a month but now I can’t do that because a subscription ad has blocked access. Oh well, moved to Adobe scan. Bye bye Thanks for the response below v but I can’t send feedback because the giant ad to purchase app blocks the entire screen. I can’t respond to your email you sent because the “ contract developer” button takes me to a page to show me features of the app. Tried to help, good luck and good bye..Version: 5.53.0
✓ DisappointingI purchased the app because i want to unlock more features and I really enjoyed using the free version. However, I soon found that some of the paid features have bugs, eg. the text box keeps on moving after saving the document, the conversion from PDF to doc format is forever loading and stuck on either 30% or 90% of the progress. I am seriously considering to unsubscribe the app and save my money!.Version: 5.34.0
✓ DO NOT DOWNLOAD. IT WILL BILL YOU FOR A YEARDownloaded to use for one scan. Next thing I know I’ve been billed for an entire years subscription at almost $70. It says there’s a 3 free day trial but I was billed just hours after using the app. Now I’ve contacted Apple and they are saying I don’t meet the requirements for a refund. This app is a total scam. Do NOT download it. Update: looks like the developer has responded. Still doesn’t help the fact that I was BILLED $70 when I DID NOT sign up for the one year plan. It should NOT have billed me. Apple still will not refund me. This is a scam, just read the other reviews..Version: 5.18.2
✓ Charged subscription when 3 days free were offeredWhen you open the app it says you can use it 3 days for free. But once you click purchase it charges you $90+ straight away! I wanted to see the functions before making the purchase to see if it fits my requirements. But I didn’t even get a chance to use it for 3 days free as advertised. When clicking App Support, it only sends you to a page to download the app! I usually don’t write bad reviews but this is just a scam and no help is provided! $90+ is a big number to spend on something I am not sure I’ll be using. Especially when it is advertised that first 3 days are free. I would be happy to redo my review if someone from the app centre can resolve my problem! But until then, this is a scam!.Version: 5.52.1
✓ I can’t redownload my pro version of CamscannerI had to erase my phone and it seems to have gone - I can’t redownload the pro version of Camscanner that I’ve paid for a couple of years ago. It’s been really helpful on the go and quality of scans was good but just can’t get back in with my log in details nor is re-downloadable. 5 stars for the app but don’t know what’s happening. 3 stars overall..Version: 6.27.1
✓ USE OTHER APPSI used to like this app but now its shady and just plain greedy now that you need a subscription. I have so many subscriptions I cant possibly pay for another one.Version: 5.21.0
✓ Stole my money after I cancelled my subscriptionI downloaded this apps free trail to try it in comparison to other scanner apps and I did not like the app at all. There are other apps out there that are easier to use at a much lower price- so I cancelled my subscription 1 day into my 3 day free trail. On the supposed third day of the free trial- after I already cancelled the subscription and deleted the app- I was charged $60 for 3 months. I did not want the subscription in the first place and had ensured that I cancelled before I would be charged. This app stole my money. I have attempted to reach out to the customer service email several times (I have also failed to find a phone number or a live chat). I have yet to hear from them after a week of trying to get in contact with someone to get my money returned to me. I have now had to get in contact with my bank to dispute the charge since it was unauthorized. I did not want it to get to that point but due to the negligence of those running the app/customer service I have had to..Version: 5.50.5
✓ Charged 79 CAD for something I never agreed toWas charged 79 CAD for premium subscription for a service I never even agreed to. Do not download this app if you don’t want your money taken away right under your nose..Version: 5.19.1
✓ ****Same As like majority of other customers they charged me $75 which is not affordable for me to make aware others i’m sharing this and i didn’t even agree any terms and conditions and their service is too bad because they are not responding me not even apple..Version: 5.19.5
✓ FacturationAucunement satisfait, ils facture un mois pour avoir fait l’essais gratuit, même si tu ne t’abonne pas, allé télécharger : scanner pour moi + OCR, l’application est gratuite et a les même caractéristiques , mais ne vous facture pas sans votre autorisation..Version: 5.14.4
✓ BE CAREFUL OF ‘FREE TRIAL’In June 2022, I downloaded the app to see if this is what I needed. In order to check the app I chose ‘1 week free trial’. I’m pretty tech savvy and looked for that check box that mentioned ‘auto renewal’ and didn’t not see it and tested the app. After realizing it’s not what I need I removed the app from my phone. Now a year later I got an email from Apple saying my subscription is about the expire. Upon further examination I’ve learned that last year I was charged for a full year subscription. When calling Apple they confirmed my subscription will not renew, however, they refused to refund me the fee because it’s too old. I’ve told them I never used it once (just to test in that free trial) but this fact didn’t matter to their refund policy rules. My feedback is not for the quality of app, just be careful of the ‘free’ trial option. Please make sure the auto renewal option is super visible..Version: 6.41.5
✓ Send help“How likely are you to recommend CamScanner to a colleague?” Not. My “colleagues” and I don’t talk about freaking CamScanner. What do you think I am, a printer? Now, that being said, I use CamScanner quite often, but I use it only out of necessity. It is a requirement for turning in school assignments. However, using this app is always an extreme inconvenience. When I first downloaded it, I was automatically on a free premium trial. I was not notified when the period would end, and ultimately the unreasonably astronomical price of this mediocre app was charged to me. I received a refund, but not without great inconvenience. Speaking of great inconvenience, I have clicked on several ads trying to type this out on the app after it asked me for a review. They are everywhere. Turning in a last second paper? Too late, you have to watch four ads before you’re allowed to take a picture. I would continue with my lament, but I was in the middle of trying to turn in an assignment when it asked me for this, and I figured since it’s not a time-sensitive assignment, I would give the penny-pinching developers of this hellish app a piece of my mind first. If you can help it, please do not download this. If you cannot, click it only when you need to, and click it once, because the second click will be an ad or a premium feature..Version: 6.15.6
✓ MisleadingHi, There doesn’t seem to be anyway to cancel before the free trial ends, when you will then be charged $89au for the year. In the add before you agree to the free trial it tells you it’s easy to cancel if you go to settings and then AppleID. But when you try that the subscription doesn’t seem to show up until after you pay for the year- you can’t seem to cancel before you are charged. Is there actually anyway to cancel before the three day trial is up? If not this is very dishonest!.Version: 5.20.1
✓ No easy way to unsubscribeThis app does a good job for a camera-based scanner. If you do a lot of document scans and can justify the purchase and subscription, then this might just be one of your core apps. However, the deal-breaker is no easy way to cancel the subscription. I was really surprised that Apple allows this app to exist in their store without a simple option to cancel. A quick search through websites that instruct how to cancel are dead ends. The developer’s site shows all the bells and whistles, but doesn’t inform about unsubscribing. If I had the option to cancel and resubscribe, then I might feel differently; however, no option to unsubscribe just turned this app into a no-go. I don’t care how good it is, if I can’t get rid of it when I don’t want it any more, then I don’t want it at all. Buyer beware..Version: 6.33.0
✓ Email does not workI had to email some time sensitive information to my accountant only to find out several days later they never received it even though the app told me that the email have been sent. I tried to resend it several times to myself to test the app and I never got a confirmation- nothing worked. I tried contacting customer support to see if they could look into it a little further as to whether or not, my app was not working properly. Something need to be updated or if it’s a feature no longer available to me but they don’t make it easy for you to contact them and when I looked them up online, the contact page doesn’t go anywhere it says contact us but any link you click on does not work. Very disappointed..Version: 6.48.0
✓ Do not downloadI downloaded this app to try it for the free three days. I cancelled it on its third day and was charged $70 that I can’t get refunded from anywhere. There is no email or phone number to call for refund..Version: 5.18.2
✓ Become crapQuality has become crap and very buggy.Version: 5.20.6
✓ Bugs that almost caused me to miss my final exam submission deadlineBeen using this app for years for scanning and uploading, was very satisfied with its performance until today. As everything now goes to remote, I need to do all my uni finals online. I had my first exam this morning and when I tried to scan my work and upload it as usual, the app suddenly shut itself down. I tried to restart my phone and re-download it but nothing worked, it kept shutting down as soon as I opened it. I only had 15min to scan & upload my work after exam and because of this I still wasn’t able to make my submission when there was 6 min left. :) I was left horrified but then decided to quickly downloaded another scanning app and then finally submitted my work when there’s less than 2 min away from the submission deadline. This is a feeling that no student would ever wants to experience, and I don’t know why this happened as the app was running smooth for the past few years. Probably won’t come back since it’s a risk I can’t afford..Version: 5.42.0
✓ Rip offDoesn’t work and you can’t get a refund. Do not purchase!! Web site also is not in English so you won’t get any help there..Version: 5.13.4
✓ Full Subscription CHARGE disputeI downloaded this and used it right after... haven’t used it since. It’s a good app but NOT FOR $70!!! I need my money back, I’ve never used it since the first day which is advertised as a free trial!!!!! Someone please contact me.Version: 5.14.4
✓ Good but no iPad supportThe app does a pretty decent job at scanning documents. It’s UI (specifically the document management part of it) it’s a bit clunky but all in all the tool is pretty powerful. With this being said, how does the app not have iPad support? Given that just about the only thing I ever use my iPads camera for is scanning documents, the fact that this app does not have iPad support (it opens in an iPhone sized window which can be scaled up to a blurry mess) is ridiculous. I’m pretty sure the last time I found an app like this on iPad was back in 2010 when the iPad was first released. Considering the premium subscription price of this app is priced at “business” rates (90 aud a year is expensive enough that you’re only going to be paying it if you REALLY use the app), I would expect iPad support for the devices prevalence in business settings. Unless iPad support is provided, I’ll just be using the Adobe scanning app which is simply a better experience..Version: 5.30.1
✓ Subscription issuesI have been using this app for nearly a year. Last month, there was a pop up for me to purchase to remove the watermark. I thought possibly subscription had expired... No biggie.I go to repurchase. Well... My subscription doesn’t expire until 2/14. I only use the app once a month... Yesterday I went to use the app again... Still the same pop up to purchase and still the same results... I have already purchased it. My subscription does not expire until 2/14. I double checked to make sure the app is up to date with the latest version... It is according to App Store... However, it’s still the Christmas design from the last update with minor “bug fixes” in the description of the latest version. I am trying to find a resolution to this issue. Contacting customer service seems to be difficult and a run around also. This is annoying and it also seem fraudulent. I would not recommend getting this app..Version: 5.14.4
✓ Used to be my favorite - but glitched out in key momentI preferred this app for scanning my tests (as my classes have been online), and I liked the editing/tuning interface and capabilities of this app. But the last time I used it (maybe because it was the first time I’d used In in a month or two), while in the middle of scanning my test it asked me for rating my experience, and I tried to get out of that and then it asked for feedback, and then it froze and crashed. Maybe don’t ask me repeatedly for feedback while I’m in the middle of a scan. And then crash. Crashed twice in a row, once the night before when I tried to do a test run of the scanning and emailing process, but then my phone died so I just went to bed and assumed it would work next time I opened it. So here’s the feedback y’all wanted..Version: 5.35.1
✓ Went downhillHad this app for years and it was good. All of a sudden I lost everything. In pay for the full subscription and cannot restore my purchases. I I I attempted to work with the customer service but you get a generic email giving basic Instructions that don’t work. I’ve lost such important documents. When I finally got a hold of someone, they told me it’s my phone. I spent 2 hours and 16 minutes on the phone troubleshooting the app. IT’S the APP! Don’t trust this app..Version: 5.19.0
✓ App kept crashing after recent updateThe app cannot run on the phone. Once I clicked on it, it crashed. Cannot use any of the functions..Version: 5.25.1
✓ Charged £90 in 3 daysThe app itself might be great, I don’t know as I didn’t need to use. I downloaded it looking for a way to help my boyfriend copy contract text faster. He downloaded it via iCloud (which normally means we pay for anything just once as “family”) and 3 days later we both got charged £45. My boyfriend ended up not using the app and we blissfully forgot about cancelling it. And somehow we got charged maximum annual subscription, but also BOTH of us. Tried to get a refund but Apple said no and also that they won’t explain why:) I mean come on guys! If you sign someone up by mistake - let them go! And don’t charge £90!!! It’s really really crap customer service..Version: 5.14.2
✓ Don’t downloadThe customer service is horrible and no one will respond to my messages..Version: 5.14.4
✓ Disappointed with their automatic renewalDownloaded this add and never ended up using it. In the end it charged me 70 dollars after 3 days which I noticed less than 24 hours later.... seems unnecessary to put a 1 year automatic renewal on this app..Version: 5.14.4
✓ DO NOT USE FOR EXAMSUsually love this app, really good quality and you get some perks if you sign up with an education account. HOWEVER do NOT use this if you are under time pressure for your online exams (due to Covid, for example). I am on a very good internet connection (home WiFi, no problems with video calls or streaming) and it took almost an hour to upload 2 documents of about 5-7 pages each!! Absolute travesty, so stressful and could have risked my mark (will have to wait and see if it does). Idk how they could improve on this but just be warned....Version: 5.19.5
✓ Charge without clarificationI thought I was signing up for a free trial (and I did have a chance for a free trial) but instead I was charged $50 for only half a year and it’s not refundable even if I applied for it twice! Really a crappy app!.Version: 6.49.0
✓ My experienceUsed to love this app until recently. Bought the app a little while back because I found it better than other document scanning apps. However, recently the app was upgraded. The upgrade looks like it was an attempt at trying to push users into paying for subscriptions. The upgrade bricked the app on my phone making it unusable as it wouldn’t let you past the initial pop up screens. Tried reloading the app and lost all my data. I am now ditching the app as I only wanted a simple document scanner without the frills but it would seem the developer wants you to do more so they can make more. Shame really but when developers disregard previous users who made their app possible then for me I vote with going somewhere else..Version: 5.22.6
✓ Charged even after cancelingI needed a scanning app and found this one and thought I’d try out the 3 day free trial thing and I didn’t like it at all so I canceled the subscription and deleted the app. Today I got charged $70 for the yearly subscription EVEN THOUGH I CANCELED IT!!!! I am very unhappy and would like to talk to someone about this issue..Version: 5.13.4
✓ Corrupt AppSaid it was free but then noticed it charged me 67 dollars and won’t refund..Version: 5.18.2
✓ Perhaps should be renamed scamscannerNot happy with this app. I bought the pro version several years ago, which had no adds, no watermarks and unlimited scans. Now I find these benefits have all been removed and every time I try to use the app, a window pops up urging me to buy a gold subscription to once again remove these limitations. What’s more, the only way to get rid of this window and get back to scanning is to close the app and start again! Several months ago I submitted a query to the developers over their web site about all this, but never received a reply. In the past I have recommended this app to other users. I’m now sorry I did so. I have downloaded an alternative which I intend to use going forward..Version: 5.42.0
✓ Good - but poor ethicsI loved the app - was willing to pay $4.99. However now those creating the app indicate they would like us to pay over $7 in order to remove the ‘scanned by Camscanner’ watermark which was not there previously. The very definition of fee for no service. In making a move like this Camscanner leadership show their focus is on seeking to take money as their primary motivation, as opposed to building a better product and attracting greater profits through innovation and better service. I’m always interested in the ethics and motives behind the things that I put money into, and don’t appreciate the bad taste left behind by this experience of Camscanner..Version: 5.14.3
✓ Will charge you $75 whether you subscribe or notApple had to refund a surprise charge of 75 dollars from this sketchy app. I had not selected auto renew. I had deleted the app. It spammed everyone i had emailed through the app. THEN IT CHARGED ME $75! DO NOT DOWNLOAD..Version: 5.14.4
✓ Continues to declineI signed up and paid for a lifetime license to CamScanner years ago and introduced a lot of my family and friends to the app. Over the years they have continued to strip away some of the features that was present in the paid version requiring you to subscribe to a licensing fee or pay another lifetime licensing fee which is significantly more exorbitant than any fee they have had before. Plus the app is not as stable as before. I do not recommend spending any money on this product. The app should be called CamScammer..Version: 5.38.0
✓ Don’t downloadI purchased fax credits 3 times but received 0 credit! Totally disappointed!.Version: 5.19.1
✓ Been Using for a Long TimeI have used this App for a couple of years now. And must say but disappointed in the new updated version with added advertisements. No need of this and if you want the ads removed you will have to pay for the privilege. Now the scanning process of taking the picture, you have to adjust the images as scanner doesn’t seem to recognise the document. It’s a pain and the old ad free previous version worked better. I will upgrade to 5 star if the ads are removed!!!!.Version: 5.5.1
✓ Superb appAn app everyone should have....!!! Very useful...easy to use... Unfortunately the free version scans comes with a water mark "scanned with camscanner" which makes it unfit for official use... In my opinion the best scanner app is "Microsoft office lens" -very versatile, no Water marks and can be easily shared..Version: 5.20.1
✓ STEALINGGood Afternoon, I have realised I was charged for a plan I did not wanted. Today I was planning to use the app and an advertisement went through, my phone got blocked and I could not close or open the app. I tried to block my phone and then it took a picture (recognising my face) and after 30 seconds it says congrats! For your purchase. WHAT IT IS THIS. I don’t want to upgrade or having to pay for something that was a mistake. I have arthritis, my hands were not quick enough to cancel the payment. If you see, I did not use the app after that because I did not need. I NEED MY MONEY TO GET BACK IMMEDIATELY. How is possible Technology instead of make us life easier, take advantage of us..Version: 6.3.1
✓ PAID TWICE I’m still waiting for this to be fixed! I want a contact and myMoney back. ScammersI need someone to contact me you’ve charger my apply pay account twice for $79.99 and it’s telling me to purchase again?! This is a scam!!!! I’m not happy.Version: 5.43.1
✓ They stole $45. DO NOT USE!!!I used it for 10 mins and only clicked on the free trial to do so, next time I checked my balance it said I used a $45 subscription don’t click on the free trial it’s a trap..Version: 5.20.1
✓ Ad infested monstrosity, use Genius Scan insteadI wanted a quick scan and instead had to wait 5 seconds to tap a small ‘X’ which was carefully designed for one to accidentally press the ad instead. Or sometimes opening the app and you’re greeted with an ad instantly, wasting another 5 seconds. A simple Google search and Reddit thread led me to Genius Scan. Use this and never look back! Goodbye Camscanner. You lot should rebrand yourself as Adscanner since you love ads so much. And no I’m not paying for your monthly premium either - I’d happily pay for a one time upgrade but somehow you priced it more than an actual physical scanner costs. What did y’all smoke when deciding the prices?.Version: 6.23.5
✓ Unauthorized PaymentI have deleted app after few hours of installation still they deducted payment from my ITunes Account I want my money back.Version: 5.13.3
✓ Re-croppingAll my scans are being cropped to fit in your watermark cutting off important information. I can’t figure out how to keep the full document and the watermark. I’ve loved this app for years but now it’s useless..Version: 5.18.2
✓ It is goodCamScanner is a really good app. It is so good for scanning important documents like homework or important letters, and it is way better than most apps. But, of all the great amazing and magical filters in it, I am highly surprised and disappointed that it doesn’t have and option to make blur go out, or to “deblur” the photo. That is something that you need to add. Plus, the ads. They aren’t something that comes very frequently, and aren’t annoying that much as to it becoming a factor of me rating this download 3 stars, but I think it is something that you could happily take away. This happened to me one time: I was editing my picture, and an ad popped up, and I was taken to the site. I had to leave the whole app, and that page that I had just scanned wasn’t a thing anymore. But that is not so significant. What I’m mostly worried about is the offers. One also popped on my screen just now when I was uploading, and that is the particular reason I wrote this. I accidentally pressed “try now” instead of the X button, and it scanned my first 2 pages and it got me stuck there. Now, I’ve got to uninstall the app and download it again. I bet my 20 page long file isn’t going to be there anymore..Version: 6.29.0
✓ WARNING DO NOT INSTALLI chose NO to auto renew. Surprise, they charged me $75 annual fee, despite the fact I had selected NO to auto renew AND had deleted the app. Apple issued a refund..Version: 5.14.4
✓ HORRIBLE MISTAKEThey charged me 75 Canadian and I used it once and it didn’t even come out clearly so I had to defer to a real scanner! Apple won’t respond, the company won’t respond and now my finances are messed up going forward. This is horrible customer service and I am appalled with both the company and Apple. Remedy this situation!.Version: 5.13.3
✓ Please avoid this appDon’t buy this app. It’s ok at the beginning. After a month use the app crashes all the time and especially when it comes to the saving part it crashes and all your work will be wasted and you have you to restart to take the pictures again. Tried to contact the customer service and they responded very slowly and didn’t resolve the issue even with the most recent update. Now I have paid a full year subscription and they didn’t refund as well. I’ll seek help from apple store and report this is a fraud app. Hopefully this review will draw attention to anyone who’s intended to purchase this app..Version: 5.28.0
✓ No longer supportedI have been using the app for about 4 years and although it is not perfect it has always worked. However over the last month it has stopped syncing. Their interface has changed and become a nightmare to navigate and they no longer answer support requests. I am downloading what data I have left with them before they turn the server's off. I won't be updating the app any further for fear of feature loss. Looking for alternatives now. Note: I have been a paid premium user that whole time.Version: 5.20.6
✓ Suddenly I need to pay again?I’ve used this for years - fab app, really reliable, and I use it to scan students work. I bought a premium copy of the app years ago as I felt it was worth the full price. All of a sudden the app has updated I’m being asked to pay a monthly subscription? Guess I’ll be going over to Google Lens which is not as good but which I’m not being asked to pay for, let alone twice..Version: 5.17.5
✓ Confused!IOS mobile app. Premium had 4 lines same price with no description explaining what was included. It was not sufficient so I upgraded to Gold. It to had same 4$ no descriptions what was included. I tried to cancel Premium wouldn’t allow, after upgrade to Gold. I unhappy tried to cancel not allowed. Only add to the end of the years end. Has many problems no return reply after my contacting, Just now: it would not extract the text and what it did: was not spelled as on original. An add popped up to buy newest CamScanner APP, I clicked to see what it included and was charged not just shown the options. Oddly on top of charges it shows same end date as other two apps not a full year.Version: 6.7.5
✓ Automatically renewed subscriptionSame issue as the people posting: I got charged for the subscription of $70 even though I made sure not to select that option. Also, reporting the problem through Apple resulted in them determining that "my purchase does not meet the conditions for a refund." I don't know how I will get that money back..Version: 5.19.1
✓ Scam ScannerBeware! Immediately charge $70 for a year subscription. If you use the app you will be charged. This should be called scam scanner not cam scanner....Version: 5.18.2
✓ ScamI also purchased the CamScanner+ a few years ago and it seems to have disappeared completely from the App Store, or have been merged into this free ad-ridden version. Maybe you were thinking, “I’ll just pay the one time fee for basic scanning abilities…” it’s $500 AUD!!!! That is more than my actual physical Canon printer/scanner cost. Sure, this is a little more convenient, but that is an absolute joke!! Keep dreaming SCAMSCANNER. I’d like a refund for the + app if it’s no longer supported. A scanner is NOT a subscription!! I’m sick of these apps gouging for everything they can..Version: 6.11.0
✓ What happened? Disappointing.I have had this app since it first came onto the app store with google and ios. Although I dont use it as much as I use to I am disappointed in the overload of features and becoming non user-friendly. Everything is not like it use to be. It just gets more confusing as time goes on. I also lost fax money because the faxes took all day to confirm they were received I had to reload thinking it never went through. I have referred lots of co-workers and people to this app over the years and it is very disappointing to hear this app gets more and more confusing not only to me but the people I referred. I realize you now have 100s of thousands of downloads, but adding features to appeal to everyone is unappealing to those who need it for user friendly personal and business interactions. What is happening and how do I get my fax money back?.Version: 5.53.0
✓ Cannot Retrieve Docs scannedThis seems like a really good app, very slick, highly functional and I scanned some important docs during the trial period. I decided to subscribe for the full year but my scanned documents disappeared and I don’t seem to be able to retrieve them. Extremely disappointing and I would love to hear any suggestion on how I can access those scanned documents..Version: 6.45.1
✓ Was ok.... Then update on macAnd now as switch to camera it takes a photo immediately before you can frame it. Does not show progress in uploading screen, and adds huge date/time string to filenames. Surely this could be made optional? Still inexplicably bad at recognising which way round written pages are so rotates them inappropriately. Means you have to go in and edit every page sometimes on batch mode. Tedious. On plus side does let you choose destination upload folder..Version: 5.1.0
✓ Latest update seems to have caused a bugI usually enjoy using CamScanner, but yesterday it was not behaving well. Generally I scan a document, make a PDF, and then print. Sometimes I transform the document too, often to make the image fill the page. However, yesterday it kept going from the print option to the different paper size pane, but after I’d clicked it, and then the print option, I kept getting taken to a screen I hadn’t seen before, which included a print option again. This then took me to where I was before. I haven’t tested extensively, but it seemed that this happened about 80% of the time with newly scanned documents, but not with documents scanned before the update. Help please🙃 ( I did the usual steps, turned printer on snd off, fully closed app and reopened it, rescanned doc…).Version: 5.46.1
✓ They force you into an expensive membershipI’ve been enjoying this app until I needed to remove the watermark from a page. To do so, obviously, you need to subscribe to a membership. But that’s not the issue. CamScanner actually advertises exclusively the yearly membership that cost nearly £50, even though there is a weekly and monthly memberships that are way more affordable. This is a ripoff and it’s very disappointing and frustrating to have spent that much money, only to realise afterwards that there are cheaper options which haven’t been suggested by the app. This is the best way to lose your clients..Version: 5.33.1
✓ CamScannerCrooked will steal money from your accounts by faking a subscription that you can’t cancel or delete, and worse you cannot remove their program from your iPhone. No endorsement from here..Version: 5.13.3
✓ Do not get this app. It’s a scamI purchased this app. They took 53 dollars for the year subscription and I didn’t receive it. I tried contacting the company several times no response. The app has a water mark on it and the only way to get rid of the water Mark was allegedly purchase the subscription. First of all they get you with its 2.99 a month, so you click on it only to discover they remove 53 dollars all at once. Ok fine, not what I thought I was signing up for but at least I’ll have the subscription paid for the year and use it. Nope. The subscription never activated and each time I use it it says I haven’t paid for the subscription. I click on the activate subscription and it takes you back to the menu to purchase it. I’ve contacted apple iTunes who has said oh it’s an issue the developer has to correct but if they don’t contact us. The developer refuses to return my emails or fix the problem. Now apple iTunes is pushing the issue off not wanting to remedy the situation. Apple iTunes I thought this company was represented through your app. Will never trust apple iTunes again and I would definitely make sure you don’t purchase this app..Version: 5.14.4
✓ I want my money backWhen I download it, I read there were 3 days trial and then I accepted to try it, but when I checked my credit card balance, the money was payed before I decided to buy and subscribe on this app. I’d like to have my money back..Version: 5.20.1
✓ Don’t waste your money to buy premiumI have been using the app for several years and paid for premium for two years. But recently I just found at premium level, they started to add water marks to pdf, and now it requires you to pay more to get gold level to remove pdf watermark. I paid 50 dollar a year simply to get a no watermark feature, but the app sneakily changed the feature offered to premium account! If you can live with the watermark on pdf or fine with saving it as a jpg, it is still a pretty useful and user friendly app. But I’m really disappointed at this kind of behaviour of treating customers. I read there are other people who also encountered issue with premium accounts and wrote a review, and I don’t see a satisfactory response from the company there, so please consider that before you pay for subscription..Version: 5.42.5
✓ This program sucksI think %85 of the 5 star givers are fake account it always wants money u can only scan normally (quality sucks) if i wanted to give money to this program i would just go buy a scanner and do ur job it will be better.Version: 5.14.4
✓ Documents problemYour documents are not safe in this app.Version: 5.19.5
✓ AnnoyingThis app sucks it skipped the most important part of my paragraphs no matter how good my handwriting was.Version: 6.49.6
✓ Subscription issues have me on edgeThe switch to apple store based subscriptions wasn’t smooth. I was told that the part of the subscription that was paid already would be refunded or some sort of credit would be given based on how much time was left on the subscription, but here we are several months later and still no credit or update on what happened to that. The MacOS application is no better and functionality is very limited. There was even a point where I had two different versions of the iOS app on my phone that had two different subscription types for the same account, and didn’t understand why that was or which one was I should use..Version: 6.6.5
✓ I need to scan; it need a monthly subscriptionCharging me for an app is fair but there is no reason for a monthly subscription..Version: 5.14.2
✓ What happened??!!This was my favorite scanner app. As far as why was concerned there was no other scanner apps. With all the features this one had, the quality of the pic enhancement, and the control it offered was great. On top of that you could save the pics to your album, send the enhanced pic multiple ways. I guess good things don’t last especially in the app world. There is no directing texting feature but, once upon a time, you could save the enhanced pic to your album, then text it. No big deal. Simple, easy, fast. Well, in CamScanner’s infinite wisdom they have removed the capability. So, I figured it was a premium feature and purchased it. Still nothing. I wasn’t really angry about this whole thing until I emailed them several times and still have received no feedback. I wouldn’t have even bothered writing this review but I don’t want other people wasting their hard earned money like I did. Thanks for nothing, CamScanner!!!.Version: 5.6.9
✓ DisappointingI’ve been using cam scanner since it first released, bought cam scanner plus to avoid the adverts. Recently new thing re upload limit made me not able to use it unless I upgrade further to the $6.5 a month subscription. Guess what? After the ‘upgrade’ the ads are back and now every scan has a cam scanner watermark and I have to pay 450 to get rid of them permanently. Very disappointing. Should be called scam scanner now. Goodbye.Version: 6.30.0
✓ Wrong purchaseIt says only for 1 week then they charged me for 1 year..Version: 5.19.5
✓ Camscammer more like!Took a years payment when I downloaded the app even though it stated that it was free for 3 days!!! Now going to be a fight to re-claim my money. Fuming! The company took payment immediately after I downloaded it! There is no free period - do not believe what it says. Total false advertising and a scam. I have never used this app before so never enjoyed any free trial prior to downloading from the App Store. The company keep responding with excuses and I keep updating my review to respond to each of their claims. Essentially be prepared to pay from the very beginning. No free trial included..Version: 6.18.0
✓ Data theftIf you want your data to be stealed ,than go with.just telling that by personal experience ..Version: 5.20.6
✓ Not for iPhone 14ProI’ve been using this App for years and it’s been fantastic. Why only three stars? Good question - there is a problem with this and almost all third party Apps using the iPhone 14Pro cameras. The standard lens will not allow close-up use, natively the iPhone will switch to the ultra-wide lens but seemingly not when it’s a third party App. This renders CamScanner pretty useless if you have a 14Pro. I’m guessing this is an Apple restriction as I suspect this App’s developer would have fixed this it it was fixable (maybe you can comment?). If you’re not a 14Pro User then buy it, it’s a great App!.Version: 6.41.5
✓ The most useless and inefficient appThis App hangs, is slow and is not safe to keep your documents in there.Version: 5.20.5
✓ ScamDo not download. I had just downloaded it to scan two documents as the app said it was free. $92 was then taken straight out of my account with no warning saying I had subscribed for one year when I did not at all. I then went ahead to email them as well as the App Store saying I did not want this and want my money back. I have had no reply and cannot find any number to call to get this sorted. I am just left to move on with $90 of my hard earned money spent on something I have absolutely no interest in and will never use again. I am absolutely furious about this DO NOT USE THIS APP IT IS A SCAM!!!.Version: 6.16.0
✓ App is awesome but the way its operated is worse.OCR uses processing from my phone, it can store images on my phone, it uses my camera for HD resolution, the folders are created on my device. Literally every single thing is done by my phone and yet why do I have to subscribe for premium as if I am not using your cloud/server for all these tasks? I hate the plan of subscribing every month, I’d rather pay if it was one time payment. I use this app rarely, once or twice a month and I wouldn’t want to pay every time for that. I don’t want all your stupid features such cloud storing, e-signature, pro pdf editor, greeting cards and all. I’m happy with just a scan, OCR, removed ads/watermarks and sometimes image to excel. I did check cam scanner+ app but its even worse, asking me to get premium every time I open the app, nor the app gets updated as frequently as this app for bug fixes. I desperately want this app but without subscribing. I’d rather pay 0.99$ per feature but no subscription please..Version: 5.22.6
✓ Cam Scam more like itFull of adds with hidden close or timed displays not made clear. Final insult when trying to send a pdf document. Came up with bogus message that iPhone memory full and this locked out any response other than downloading a so called phone memory manager. The other option to ignore this message simply refreshed screen back to memory full. Forced out cam scammer and checked memory on my iPhone. Less than half used. As stated I consider this app and advertisers through this app as scammers and have reported this to Apple as such.Version: 6.45.1
✓ ExpensiveI recently got this app and i thought it was going to be fine for school. My teacher really liked this app but it was too expensive. What type of app wants us to pay $7 to remove a watermark? I looked through the comments and realised this wasn’t even a feature before. Premium might have a lot of old stuff, but it just isn’t worth the money. I am not willing to pay just to get a different icon or to remove the watermark. I’m perfectly fine and this is an otherwise ok app..Version: 5.18.2
✓ Crooks or what? (With update)Update.... This crowd then replied to my gripe stating past purchasers should download a different version to maintain use... Nope! As I already said, it asks for a fee. Now using MS Lens. Its perfectly fine for most users, its also free, doesn’t snoop and doesn’t blatantly screw customers like these pirates. Having bought the premium version a few years ago and used occasionally including this week, I open it today to find a locked banner with no option but to proceed to purchase the latest subscription version. Now I can’t access my files. Other reviewers in a similar situation have had replies stating the + version is a free alternative for previously paid for versions... It is not. There’s a fee. They’ve tried this scam before. I don’t need this hassle. Time to dump it and use something a lot safer..Version: 5.40.1
✓ Very Disappointed, PDF Saving and Sharing Too DifficultThis seemed like a great app and easy to use. However after scanning my document, I couldn’t save or upload it anywhere. Unclear instructions on how to set email up in order to email it to myself. Also I keep seeing their response to others that they “use the email app on your phone” as though that is an excuse. I don’t use the email app on my phone and have no desire to. I use the Gmail app. All other apps I use that have an email feature let me send emails using the Gmail app. It’s absolutely ridiculous this app doesn’t. I tried saving to an album and it saved all 11 pages as separate photos on my phone. I could have just taken pictures if that’s what I wanted. Finally, it seemed easy to upload the file to google drive, but the permissions were fishy. I don’t want to give this app permission to see all my Google drive files (edit and delete them) just to get the PDF into a saved place where I can actually use it. Completely frustrated..Version: 6.51.0
✓ HelpThe app has been working fine till now, I would give it a 5-star. But for some reason it’s not letting me share a PDF and I have an assignment due in hours..Version: 5.25.1
✓ Worst scanner app out thereIt takes you 5-6 tries just to finally save the image and attempt to send it. Then out of nowhere TWO ADS COME AND INTERRUPT YOU. Then again it takes you 2-3 more tries to finally send the image. The amount of ads on this app is infuriating. You open the app? Ad? You’re doing A TEST and want to scan something quick? TWO ADS IN A ROW. you finally send the image and want to scan another one? TWO MORE ADS. It’s ridiculous literally use any other scanner app, sure they all have ads but NOT AS MUCH AS THIS ONE and at least those apps work from the first try. Zero stars if I could.Version: 6.49.6
✓ Very sneaky, will charge you a full year subscription of $66I downloaded this app to try based on suggestion of my son’s teacher. It says there is a trial period, so, I downloaded and try it. I find out I don’t need it, but I didn’t immediately remove it. Today, I clean up the apps and remove it, then there is a pop up saying I have a subscription. I am surprised as I never subscribe to it. I contact support, it turns out that I need to cancel it, otherwise I will get charged for a full year subscription!!! This is ridiculous!!!.Version: 5.19.1
✓ Terrible Customer Service. ScammersScammers. Scanned one document got charged $70. Tried to contact them a lot of times but they don’t even answer..Version: 5.19.5
✓ High user effort, low design qualityUnclear UI and silly automation. Not to mention, it crashes on the hour. I had to take many breaks and if I had not, the creators of this app would have been name-dropped in my suicide note. Just wasted 4 days and $15, thanks for my subpar photos..Version: 6.24.1
✓ Unable to cancel subscriptionThis is not an app that I need or use and I am unable to cancel the subscription. Please help!.Version: 5.20.0
✓ Long Term User Disappointed at Reduced FunctionalityI first started using this app about 10 years ago when it was one of the first scanning apps. I stayed loyal to the app and paid the one off fee to upgrade from the free version. I have now found that you have added ads and watermarks back onto the product and I now have to enter into a subscription service to return to the functionality I had previously paid for. You haven't kept track of your customers history when downgrading the app by way of “upgrades” NOT HAPPY.Version: 5.39.3
✓ Expensive membershipApp working fine! But they automatically register for one year subscription of like 75$ dollars and if you forget to unsubscribe well it’s too late....Version: 5.18.2
✓ Cannot work anymoreToday update app then screen stuck there. Cannot do anything!.Version: 5.19.5
✓ Stop touching thingsI really don’t know what is with developers and tweaking/touching an app that was already perfect. Now the scan is ruined.. For years I have used cam scanner and always redownloaded on new devices but is with the new scanning of images.. cannot even recognize edges any longer 😔😩.Version: 6.48.0
✓ Subscription warningIf you select an affordable subscription such as weekly etc, when it expires you are automatically set to a yearly subscription at a much higher cost. The subscription selection is a minefield around 20 possibilities all having their gremlins..Version: 5.14.4
✓ Zero integrityPurchased the app long time ago and has now changed to subscription model.Version: 6.35.0
✓ MalwareThere is an article about this app explaining it has malware in its advertising. Also if you read the other 1 star reviews, you will see that they advertise a monthly subscription but immediately charge a full year of pay..Version: 5.13.3
✓ Major BugIt’s a fairly good app, but it has had a major bug for well over a year now, that each app update does not address. When trying to upload to any cloud as a PDF, there is always an “upload failed message”. But this only happens for clouds that have already been linked to CS. There needs to be a way to unlink and then re-link a cloud, I’m sure that would fix the issue. But there is still no way to logout of a cloud once it has been linked..Version: 5.49.1
✓ Used to be goodI use this app literally everyday because it would email to myself as a PDF but since the last update, it won’t email as PDF and it is incredibly frustrating!! CHANGE IT BACK!.Version: 5.13.0
✓ It’s totally a scamDon’t use it. The refund doesn’t work. They intentionally stealing money from people..Version: 6.35.5
✓ ILLEGAL WATERMARK UPDATEHi It is extremely poor and disappointing, not to mention a breech of contract law that Camscanner have moved the goal posts mid contract. We have been a customer for years and are half way through the year of a premium package. You have now introduced watermarks and said the only way to remove them now is to buy gold. Premium previously removed watermarks. We have gone ahead and paid £300 for lifetime gold membership and it still doesn’t work. Can you please remove our watermarks and make a refund to us. We will be contacting the ombudsman and Apple trading if this is not resolved today..Version: 5.44.1
✓ Decu du updateJai bcp aimer cette application, mais maintenent ils mettent leur insigne sur chaque scan et doit etre premium pour l’enlever. Alors je supprime cette app....Version: 5.14.1
✓ Lied About Trial PeriodDeveloper offered 3-day free trial, but we were charged $75 dollars the same night we downloaded the app. Lies. DO NOT USE. DO NOT TRUST. STAY AWAY!! Update: the developer contacted me and said that if I have “enjoyed” the free trial before, I would not be able to “enjoy” the free trial again. I have never used this application before. I guess all the many dozens of reviews here who say they STOLE our money were given the same useless response by this SCAM developer. Again: DO. NOT. BUY. DO! NOT! BUY!.Version: 5.19.5
✓ Fix it pleaseI tried many times cannot share documents to messager, even with the sent button besides the recipient name, they are not showing, i tried in and out from the menu still not working, so i shared pdf instead but even the pdf couldn’t share now, please fix it so I can use it thanks!.Version: 5.22.0
✓ ScamUp until recently this app was great for simply scanning pages I needed to hand in for my university degree. The layout was simple and it did the job for free which was very ideal. However recently I got billed over $90 because apparently I signed up for a premium subscription. This was never to my knowledge and on top of this I wasn’t even notified through any source that my subscription had changed. As a university student $90 means a lot and honestly I feel disgusted that apps like this are able to steal your money from under your nose. Please think again before downloading or at least double check your subscription status often if you do decide to get this app!.Version: 5.42.0
✓ I used to love this scannerThis is a great scanner app in every sense of the word. Unfortunately over time it has become more and more difficult to do anything with the scans. First send to email stopped working. No matter what you do the send button remains permanently greyed out. Now various options like upload to google drive also fail. Watermarks are added unless you pay a monthly subscription. You cannot auto backup without a monthly subscription. Full ocr features are no longer available without a monthly subscription. The only way I could copy my scans was the connect to computer and that requires clicking on one document at a time, then pressing the PDF viewer download button, and then the back button. You must remember and scroll to the next document. The connection times out every few minutes. “wget” and other transfer tools may not be used. New scans are added at random place in the list. In short, now that I manually backed up my scans, time to switch to a new app, because I do not scan enough with my phone to justify a $4/month subscription, and I don’t even know if that would fix features like send scan by email..Version: 5.13.3
✓ Worst app ever stealing confidential infoTrying to steal information data breach don’t install.Version: 5.21.0
🙂 CamScanner - PDF Scanner App Positive Reviews
CamScanner - PDF Scanner App works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact CamScanner - PDF Scanner App.
⛔ CamScanner - PDF Scanner App Problems
