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DocuSign - Upload & Sign Docs App Complaints & User Negative Comments 2024
DocuSign - Upload & Sign Docs app received 57 complaints, negative comments and reviews by users. Have you ever had a bad experience using DocuSign - Upload & Sign Docs? Can you share your negative thoughts about docusign - upload & sign docs?
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DocuSign - Upload & Sign Docs for Negative User Reviews
✓ App doesn’t accept my passwordVery frustrating that the app doesn’t accept my password. I’ve reset the password and even removed and reinstalled the app on my iPhone..Version: 3.25.0
✓ Updates needed to save time when creating a contractWhen i create a docusign agreement, the old version of the app was much better. What i mean is that when I tap the signature button, it places the signature icon in the middle of the screen and I am forced to then grab that icon and move it to the necessary location. In the old version, all I had to do was tap the screen in the location I wanted place the icon. With the new version, takes me twice as long to create a docusign agreement because I am touching the icon twice for every signature. iIf you could change it back to where we can just tap the screen on the place we want to place the signature, that would be great!! Otherwise, I love the app!!.Version: 3.1.1
✓ Not impressedThis has got to be the most brain dead app out. I log in on MacBook and it is different to iPad or phone. No ability to read print review doc prior to signing. Dates are us centric - confusing for rest of world. No versioning. Realtor sends us multi documents for n one envelope- we sign one, stop because there are flaws in #2, both get reissued and with nothing to say it’s amended or the like..Version: 3.0.6
✓ Are these bought reviews?I tried it out for a whole day and it got some bugs here and there. Tried to get a lease and other legal documents signed today. Downloaded it offline mode and somehow that went screwy and everything disappear. Pages to be signed get disorganized and just a bunch of small things that eventually just led me to resigning the same documents like several times. Things wont sync and just so much frustration. Im getting enterprise through my company so i will use it just with them but im going to try the other options. Dropbox sign and adobe sign has lower ratings but im going to try them out anyways..Version: 3.21.0
✓ Poor verification processI was in an unacceptable loop trying to sign in and I had to use another device to be able to sign in. It says choose how you want to verify with only 1 option. My email address - it comes to my email but I have to leave the page to get it and it never works. I connect to DocuSign via an email but to verify my account - I have to leave the site to get the email with the verification information and can not use it because I left the original page asking for the verification number. I would offer customer to choose text via cell and they can add the cell number if you don’t have the number..Version: 3.7.3
✓ Service après vente médiocreLa plate-forme fonctionne bien et est conviviale, c’est bien la seule chose de positive que je puisse donner à cette entreprise. Le service après vente est horrible! Impossible de communiquer avec personne de façon efficace. Il faut leur envoyer un courriel et ils ne répondent qu’après 2-3 semaines. Ils nous doivent 2 remboursent à depuis des mois 486$ et 758$. Dans les deux cas, ce sont des erreurs de leur part et pourtant on attend toujours d’être remboursé, malgré les nombreux rappels. Restez loin!!.Version: 3.28.0
✓ DO NOT PURCHASE THRU ITUNESI purchased the real estate option thru iTunes, $399 CAD for 1 year. Went on the actual docusign website after and found out if I purchase directly thru docusign it’s only $300 CAD. ITUNES WILL SCAM YOU!.Version: 2.23.1
✓ Update the app, DevelopersPlease allow me to change my signature in the app. As well, when checking boxes, I noticed the checkmark can sometimes be hidden behind the box. Please make it so the checkmark sits on top the box, if you can. Otherwise I have to check the box after emailing it to myself, in the email. I think I have to make sure I allow others to sign it. Lastly, make it so I have the option to change who can/can’t sign a document in the app. Please make it so we have the option to save the document in app.Version: 3.3.2
✓ Customer ServiceUnfortunately this is a company that has also suffered from the loss of employees in 2021. Currently the worst customer service experience ever. I only wished to upgrade but 3 individuals on chat had the wrong answers about steps on their website and tabs that don’t exist. until finally the chat transferred to a 4th person. The fourth person didn’t exist and the chat ended. So I called . Twice. Each time I held for almost 20 minutes before hanging up. So in my opinion DocuSign is useless after paying a year in advance, you get zero service. One Chat person suggested I call in. I tried that and it didn’t work that’s why I waited patiently for 15 minutes to get a chat answer..Version: 3.4.0
✓ It’s very hard to useThis app makes me feel clumsy PDF document is so small on my iPhone 7 Plus and I can hardly click with my finger on the right spot. When it’s on wrong spot I will have to drag it back to the right spot and guess what, it moves the entire document and I am exit from the file. Tried three times before the document get signed and sent. If it’s so difficult for me who is 33 years old and use computer and phone more than 6 hours a day, how is it going to be for elder people? Hmmm you need to improve..Version: 2.18
✓ Issue with Apple Pencil and iPadHave used this service once before and worked fine. This time two people needed to sign the documents. My signature easily dropped into place, the second person however did not have a previously created signature and was going to have to sign manually. All the document did was slide up and down the screen not letting the other person sign their name using the Apple Pencil or even their finger. Searched for any settings that may have been amiss but to no avail. Was annoying, inconvenient and subsequently has delayed a document of some importance. If DocuSIgn advertisers that you can use Apple Pencil & iPad on their mobile App, then they should ensure a seamless experience and not one like we have just had to endure! Wholly unimpressed!.Version: 3.13.0
✓ Horrible for sending on mobileThe quality of the mobile app compared to the desktop version is night and day. on mobile, when sending a document, the options are as barebones as can be. theres no way to add an access code, automatically fill in fields from a pdf file, or to correct a file. if you want to try your luck on the webpage version, oops too bad “you need a bigger screen for that. go on your desktop.” Docusign, do BETTER.Version: 3.25.0
✓ Deleted without UsingWell, I thought this might be useful on occasion to transmit documents and get signatures, so I downloaded it and was told to sign in after agreeing to terms and conditions. I started reading the terms and conditions which carefully lay out the rights of Docusign and should list the rights of subscribers, but I couldn’t find subscribers had a right to anything. They don’t have a right to sue, and apparently don’t even have a right to clearly know what they will be charged before agreeing to a binding contract. I decided my life would be simplified and potentially less aggravating without Docusign so I deleted it. Better to just email documents and have FEDEX bring them to me signed the old ironed way..Version: 2.21.2
✓ Disappointed frequentlyThere is no customer support phone number to be found. The online chat is just an automated system and they want you to go to a community chat room. I pay a lot to have this app every month I would expect more support. The main problem I am having the last couple months is that where you placed the signature is frozen. It puts it in the middle of the page and when you try to drag it it won’t let you say you have to keep clicking it near where you want it and then keep deleting all of the ones that aren’t lined up right. It is a major hassle that is the main issue I have at this time. ~Tamara L.Version: 3.6.1
✓ Not possible to cancel subscription from ITunesNo option to cancel subscription from ITunes. This makes it very difficult to cancel the subscription when this is desired. Please fix this and make this easier to do from the app.Version: 3.1.2
✓ Works… slowlyDoing almost anything opens the website in-app, but it takes FOREVER to load for some reason. Other than that, pretty effective. Doesn’t seem to use local date format either, and changing the format in settings didn’t do anything. Not fun for signing in DD/MM/YYYY, but you can use a textbox instead I guess. I’d prefer to print if I have access to a printer..Version: 3.27.0
✓ Annoying FlickeringNeed to remove the annoying flicking that shows up on some of my programs. This should be illegal. Just fix this ridiculous way to advertise..Version: 2.22
✓ Not user friendly, poor user interfaceI liked this app the first time i used it to sign a document and signed up for an account. After setting up my own signature and initials I thought that every time i opened a mail attachment to sign a document my first offered option would be my preferred drawn signature but instead i just get the list of pre-formatted signatures or an offer to draw again. After choosing a pre-formatted one and before saving and sending the document there was no option to change back to alternate styles. Importing the document into the app was different. At least there i could use my signature from my account and my initials but when i tried to add a date next to the signature nothing would happen. I could add a check box or company details in fact every thing else except the date. Help options did not address the issues. Robot helper is completely useless just re-routing you back to help menu options. I hope if you pay $500 pa to use this you get a better experience for yourself and signees. Disappointing after an exciting start..Version: 2.25.5
✓ Awkward versatilityI wanted to add the date or be able to edit the date that you signed onto the document but it is set automatically. It gave the wrong date and could not be changed. It also did no give the option to enter each section of the date day month or year if one section on the document was auto filled for you..Version: 2.21.2
✓ Looks like a scamSign in for a new account. It says free to use. But soon as sign in I can use only three times. The. You have to pay. Tried to close the account but then needed more of your personal details. Not happy with the system. To close the account don’t have to give other info more than you need to open the account. Looks like they using our details to something else. Beware..Version: 3.13.0
✓ GoodDoes what it says it will. Free versions is Good enough for small business and occasional doc signage..Version: 2.14
✓ HELPI’m giving this 2 stars so I can get someone’s attention in the support center. I have an account with an email address at my old brokerage. That email address has been closed out so I need to update my email. I sent in a support ticket explaining this and YOU GUYS EMAILED THE OLD EMAIL ADDRESS. I already paid $200+ in December 2020 for this and now I can’t access this or change/update my email address. The customer service on the phone said he didn’t have access to update accounts. There has got to be someone who can change an email address or remove the 2-Step verification on my account so I don’t loose all my documents or the $200 I already paid for. He suggested a refund and to start a brand new account. Can someone else please help me?.Version: 3.3.2
✓ Terrible support for the app and iPadsOne example of my continued frustration with this company: When I try to edit a normal document to resize the fields of a text box (because for some reason the website is so bad that I have to use the app on my iPad Pro to do that) the app is claiming that the page contains some fields are not supported by this device.. so I can’t edit it at all. This never used to be an issue. They have reduced the support staff who was never great to begin with as well. This company is getting worse and worse and I hope you will think twice about getting a subscription if you are considering it. Go with Adobe instead. Or anyone else who will actually care about your issues and try to solve them. My iPad Pro is a computer replacement and I shouldn’t need to use my laptop just for this app... that should be mobile friendly due to the nature of the need for this business. I would give them zero stars if I could..Version: 3.3.1
✓ Soul destroyingMakes me want to shoot myself in the face! Does random things then doesn’t tell you why or how to correct them (default assigned fields, templates not correcting when written over to send etc). Please make the pain stop.Version: 3.6.0
✓ Worst app everThese big corporate companies got so greedy they don’t make anything to help people , they just want to u to stuck with them ….Version: 3.8.0
✓ Annoying and dangerous advertisingThe ads on other sites...are extremely dangerous to both people prone to seizures and migraines. It has a flickering flashing ad at the bottom of an app or page. This really should be addressed before someone gets hurt..Version: 2.18
✓ It doesn’t save checkbox marksDon’t waste you money. You fill out lengthy forms, using checkboxes, it looks fine on the screen, but you when finish, the checkboxes disappear. I’m paying for an app that doesn’t work. Support is woeful. Totally useless online help. And unless you’re using Apple’s inbuilt email app, you can’t even email Docusign for support. An absolute scam!.Version: 3.26.0
✓ Latest update not goodI use Docusign a lot on my iPad but this latest version is a big step backwards in usability. I’ve still not found how to decline a signature on the latest iPad app - had to go to the laptop to do it in the end. And getting to see the document you are being asked to sign so you know what you are signing is now buried behind other screens. Not good; preferred it as it was..Version: 3.0.1
✓ Good toolDefinitely a good tool to produce signatures pretty quickly. There is a glitch for some reason. Sometimes when you use mobile friendly mode, I’ve seen it show old files from other documents. Also, it would be great to be able to send a text to somebody for signature, especially for those who are not as email savvy. Unfortunately, you have to have some type of enterprise account in order to do that which is pretty ridiculous. Otherwise, on a simple scale it works out fine and does what it supposed to do for the most part..Version: 3.22.0
✓ You had ONE job …I don‘t normally write reviews, but this app is so bad that I feel compelled to share my frustration. The only use case of this app for me is to sign documents other people send me. I can never manage to get a decent looking signature into any of the documents. There’s two options for me: the “scan” feature, which keeps cutting off parts of my signature, or embeds my signature in a huge amount of white space for no reason. I can scan my signature just fine in any other app, like “Scanner Pro” for example. Why can’t this work reliably in this app? The other option is to “hand-draw” a signature, which never looks like my real signature if I draw it by hand. I do have an iPad Pro with Pencil, but the only choice for a virtual pen there is way too thick. So even though I can draw my signature reasonably well, it looks like I drew it with a Sharpie. Why does this app not support the Apple Pencil? I can draw my signature perfectly in dozens of other apps, only in this one it ends up looking like sh*t. This app has one job, to collect signatures, and any other *general purpose* scanning or drawing app works better for this. Except of course, there is NO WAY for me to import a scanned or drawn signature from another app. Has anyone at DocuSign actually ever tried using their own app?.Version: 2.22.2
✓ Clunky and inefficient.Signing with your finger is childish and unprofessional. Having multiple accounts for various business entities is inefficient. My documents never seem to get saved properly. Your application is a hopeless mess..Version: 3.29.0
✓ Can’t get account set up.I’m on the “Create your signature” page. I tried the Draw option and the scratch across the screen did not look like my signature. I tried the Upload option but I could not resize the signature on the signature line. The uploaded signature also looked like a signature on a post it note stuck on the signature line and not like a signature with a transparent back ground placed on the page. Then I created an acceptable signature in the Choose option. However, the page isn’t allowing me to scroll to the bottom of the page to press the create button. I’m probably doing a lot of things wrong but I’m having a real hard time working with this app. Any help you can give would be appreciated..Version: 3.2.1
✓ Great app but could use some tweakingI have been using the DocuSign app for years now for my business. It’s nice but would love to be able to make strike thru and changes to emails and documents if mistakes are made. As of now, if I make a mistake Lets say in the signer’s email. I have to reload the documents and do it all over again. After someone has signed and they need to make a change. I have to send the document to another app to make changes, then send back to DocuSign to have them initial those changes. It would be nice not to have to send to another app to make changes and just do it directly from DocuSign. Call me if you want help to improve the app. As I use it several times a week..Version: 2.21.2
✓ Date Cannot Be Changed :(Allow us to change the date and date format because some of us ain’t from the States when signing dates on applications..Version: 3.8.0
✓ Very NaggingAs much as the app is really great...the fact that email box and notification centre are flooded with he same reminder until you finish filling a form and you cantmute them. It can be really annoying I think it would be better to have an expiry date and reminders once every two days not two/three/four a day with alert ringing in the middle of the night.....Version: 3.4.1
✓ Absolutely garbage appTrying to use this app is an exercise in futility!.Version: 3.28.1
✓ Only allows my signature no way to add the customersSee title.Version: 3.27.0
✓ Not working properlyNot able to verify my new account: Does not sent verification emails The advertisements flashing across the screen are very annoying and distracting also unable to read them as they flash to quickly Unable to submit review as it will not accept my user names.......Version: 2.24.3
✓ IPad app is crashingHi Team, I am having issues with the iPad DocuSign app. It is crashing..Version: 3.27.0
✓ FeedbackDoes not have the ability to sign a word document????? Will not be purchasing because of this..Version: 2.24.3
✓ SlowIts a bit slow and i had to go to youtube videos for help trying to resize my signature, although i think I was already too far into the process to resize 😩i sent my document with my tiny little signature 😂 i use on my iPhone. Great concept though.Version: 3.7.1
✓ DocusignTrash.Version: 3.27.0
✓ Can’t finish and sendI received a document to sign using Docusign. I followed the instructions, although very few were provided. After signing, I hit Next at the top of the page — and hit Next at the top of the next page over and over (it was only a 3 page docuent!) until I gave up. Then I found the menu but there was no option to finish. The first option on the list was to Finish and Sign Later. After selecting that option, I thought maybe it didn’t work was because I had not downloaded the app, although I had not been told to do so and, upon finding the app and reading information, I learned that it should not be necessary to download and install the app if trying to sign something sent to me. Nevertheless I downloaded the app and tried again — with the same results. Needless to say, I do not plan to purchase this app. I also told the sender of my problems and was told they would send a printed document in the mail — and I was told they had also had problems. Piece of junk!.Version: 2.16.2
✓ Font sizingApp works well and is reasonably easy to use, but not being able to change the size of your font and drag it to expand or decrease its size to suit the text box your fitting it into its a let down.Version: 3.3.2
✓ Dreadfully bad design, full of bugsWas this app written by a 12-year old as a school project? I give him an E-. Once you’ve left the Dashboard, you can never get back to it. Pretty fundamental, that. Then any signature you create seems to get ignored: you get asked to create a new one every time you open a document that’s been sent to you for signature. Then, just when you think you’ve cracked it, you get an error message telling you the envelope is open in another browser session (impossible, it had been sent from an API and untouched since then), your signature has been removed, and you have to start again!!! Add to that the fact that the App seems to respond differently every time you open a (identical) document, and really guys you should hang your heads in shame..Version: 2.16.2
✓ Can’t log in... need SSO option (Okta etc)Can’t log in. Need to add integration for SSO solutions like okta on mobile. This will not take my normal SSO password and so have no idea what my actual DocuSign password is since on desktop it is always passed through via SSO. SSO is mandates by our organization. I also tried the log-in with salesforce option, did that, successfully logged in (with SSO) and when it passed the info over it said “name and email combination already exists for this account” - no kidding, I’m trying to log in (existing user) and instead it is trying to create an account. I’m actually a big fan of docusign and the desktop app is amazing, new UI is nice - but when I can’t even log in on mobile to check on documents over the weekend it’s pretty darn frustrating. Please add better way to log in (SSO support) and I will change to 5 stars..Version: 2.16.1
✓ Docusign get with 2022….Docusign is fantastic. Great company great process when using a full blown computer or laptop station. However when it comes to making changes on a phone or using this piece of trash app that they designed… It is terrible. I need to edit a document I’ve already uploaded it’s over 300 pages there’s 10 signatures and all I need to do is update the Dern cell phone number for the SMS authentication. Both the online version through the web and the app will not allow me to update a darn cell phone number. Why is that so hard? If anything that soundsLike the easiest thing to update while on a phone using the website or app. With the exception of just signing a document other than that the online versions for your phone and app or worthless. Hey app people, make your system better man..Version: 3.7.3
✓ Okay but could be better.As A Realtor with Keller Williams. This software is our default software. So when providing contracts for clients we have the tedious challenge of filling in templates. Some templates. Very well, others like sellers disclosure templates are ridiculously difficult to do. Because there’s probably 60 or more boxes that the client has the choice of checking. As the realtor we have to put the check boxes there for them to check. One simple update which could improve the usability. Is you did not have to go back to the menu to retrieve another checkbox or any other duplicate action. This would save so much time, having the option to just click click click click. That would be a mild positive update. Now if they came up with a way to auto populate vital information from whether the MLS or other sources would be extremely helpful..Version: 3.0.6
✓ Good, could be betterWould like to see more options like number boxes, y/n choices, circle option etc. anything that might be in a document that gets signed..Version: 3.16.0
✓ Great, except one big thing.The button on the contract detail page that says “Sign” gives me anxiety because I haven’t looked at the agreement yet, and it appears that tapping “Sign” would sign it without me having had a chance to review it. The button would better if it were “review and sign” , or, “Begin signing”. I wanted to know that tapping sign didn’t automatically sign the doc before I had the chance to read it. Disregard any spelling errors in this post—if any—because the text in the review box is white on a white background. (That might be another bug to look at..Version: 3.2.1
✓ Doesn’t workI markup a document on my iPhone and the changes don’t show up when opening the document in DocuSign.Version: 2.16.1
✓ Hate this tool with a passionThe idea of the tool is great - all I need to do is sign a few legal documents - but every single time I have tried to use this app I run into problems. I needed to re-do my saved signature. Can’t do it. I remove the old ones, create new ones, but it’s the old one that shows up with I sign. I’ve tried making changes in the app and on the website, and nothing has worked. The latest problem is that it won’t let me sign a document without first authenticating with an SMS message (even though I had to authenticate by email to login) - the the SMS message is not coming though..Version: 3.7.1
✓ Not secure signatures, lacks core functionalityUnfortunately, the app lacks the most essential function you expect from DocuSign; secure digital signatures. Unlike the robust web based version, your signatures will not include the DocuSign box around them or a unique identifier below the signature or on the header/footer of the page. This functionality is the foundation of DocuSign as it provides 1.) transparency that its a digital signature and 2.) the ability to confirm/trace the authenticity of the signature through the unique identifier. Instead, the app falls far short of its mission in only offering a basic signature; something that can be done for free through many other apps/software/websites. Customer service confirmed the app doesn’t have this functionality and directed me to use the website. When you pay hundreds to thousands of dollars per year in fees for your organization to use a secure digital signature solution, you expect the core functions to also be present in the mobile app..Version: 3.4.1
✓ No longer easy to use. Not happyThis used to be my preferred electronic signing app. Now, not so much. App insists that I’m on “a new device” every time I try to use my phone to try to DocuSign anything, and insists on sending a verification code—to the same phone I’ve had for several years now. I haven’t changed phones. No new devices. Then there’s the issue of my name. Fought with the app for several minutes, trying to get it to let me use text to add my full name. It insisted on using my middle name as my last, first and middle names. Finally managed to get it to allow me to add , last, first, middle. Doesn’t allow me to tap where I want to write or sign. I have to tap, say, “text” and then that appears somewhere and I have to drag it where I want it. Very tiny and hard to enlarge the box without it closing and I have to start over. Difficult to add checkboxes. App kept telling me I had to “move the page up.” From now on, unless this is fixed, I’m only going to use this app if forced to do so. Sorry. It used to be a five star app..Version: 3.7.1
✓ Issue Finish and CloseI have been using this app for years. And now there’s a major bug! I wasted 2 hours trying to sign one document. Apparently after signing a document, if you choose Finish and Close, the document does not show up in the list of documents. Frustrating. I also deleted my entire list of previous documents and they keep coming back. I have uninstalled and installed and no luck. I have imported from Dropbox and email, sign and close. No luck. HOWEVER, it did work... after I signed, selected Finish and Email. After emailing, I got the document finally in my list along with all the duplicates of trying to sign Finish and close before. So frustrating. 1 star review until I see this fixed..Version: 2.18
✓ TerribleBusiness partner sent me document to sign. No matter what I did I could not change the signature “you” created. Probably because I’ve used this method before. This however was for my business so I need to write/sign my entire title. This application will not allow me to add “Dr.” before my name or “DVM” after my name. So I created my own account, with my app and my correct signature. Even after reviewing help and support. I am still not able to import their document and sign it. The app instructions say: open email to import; open the file and select share (THIS IS NOT AN OPTION!!!!!). I’ve tried everything. I feel strongly that the words you have chosen are incorrect, and someone my age can’t make the jump to their exact meaning. For example if I were ordering food and I wanted extra toppings, but the app only offered cherry as the topping and I don’t want cherry, it doesn’t tell me how to add pineapple instead. You might say, just select add topping, select cherry then once you’re in you can change to pineapple. But that’s not what you instructed! I’m excellent at following instructions, and have written manuals full of precise instructions on how to complete tasks. My advice to you is give your instructions to several people not in the business sector of all different ages and see where your instructions fall short..Version: 3.22.0
✓ Garbage on mobile, still…You would think after years and years DocuSign would get its act together and bring forward a fully functional document management platform that works anywhere and everywhere. Yet, DocuSign still fails miserably in doing so. Do you need to update, strike, add to a document? Well, unless you are on an PC (how 90’s) you cannot do any of that. I am on a brand new M1 iPad Pro trying to make updates to a contract, and this app just cannot get it done. Let’s switch to any of the major mobile browsers (Chrome, Safari, or Firefox) on my M1 IPad Pro, nope still just can’t make those changes. I have to wait until I am back at the office and at my desk at my PC (how 90’s, yes I know that’s the second time I have written that) to make any of the needed changes to the document. Here’s the hilarious part, DotLoop has been able to do all of this, out of the box, for years. DocuSign when will you get it together? Stop messing around with your logo, and make the needed changes in the DNA of your system so it is response on all platforms or just sell the company and go find something else to make a mess of..Version: 3.8.0
🙂 DocuSign - Upload & Sign Docs Positive Reviews
DocuSign - Upload & Sign Docs works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact DocuSign - Upload & Sign Docs.
⛔ DocuSign - Upload & Sign Docs Problems
