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The Globe and Mail App Complaints & User Negative Comments 2024
The Globe and Mail app received 64 complaints, negative comments and reviews by users. Have you ever had a bad experience using The Globe and Mail? Can you share your negative thoughts about the globe and mail?
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The Globe and Mail for Negative User Reviews
✓ Get rid of auto playSorry Globe, but I don't do auto play. When I'm trying to read the news, and you start cranking out the audio for an offscreen video that I neither want nor can see, it means we're through. Epic app fail..Version: 4.6.3
✓ Non-Canadian AppI tried to reset the weather to a city in the province of Quebec...guess what? I couldn't find any cities in Quebec I tried to search for. So I delete the app from my iPad as being a non-canadian app..Version: 3.1
✓ Pop-up adsI am a paying subscriber. However, I still have to deal with pop-up ads that pop open in Safari after an errant touch on the screen while scrolling through an article. Aggravating..Version: 5.1.1
✓ Still needs workThe Globe is still the best source of Canadian news, and pretty good on happenings abroad as well. The freeloaders who object to paying for access to its online edition must think they're entitled to get something valuable for nothing, letting someone else - other subscribers or the owners - pick up the cost for them. Spoiled babies. Only complaint is that the app frequently doesn't load, or is very slow. Various fixes have promised to deal with this problem, so far to no avail..Version: 2.6.1
✓ Thanks for the update (BROKEN)In typical fashion you update the app and don't test it first. Crashes on launch. Useless !!!!!.Version: 5.2
✓ Sub with ads?!?This has to be the first app I’ve subscribed to where even after a paid subscription, I’m getting ads in the app. Absolutely unacceptable. The moment my trial is over I’m cancelling. I was looking for the Canadian version of The Guardian. This isn’t it..Version: 5.5.5
✓ Pretty good appPretty good app. Although sometimes it takes a while for an article to load up..Version: 3.0.0
✓ Bon journal financierSection financière de première qualité. On devrait s’intéresser un peu plus au marché us et international!.Version: 5.3.1
✓ Spontaneous deluge of adsThe latest release brings a new feature - unwanted video ads for big pharma appear spontaneously. This happens over and over. The ads just take over the screen for 15 seconds, then have to be dismissed in order to return to what you were reading. The Globe must be getting a juicy kickback from this pharma company..Version: 5.5.5
✓ Dark modePlease add a dark mode option.Version: 5.9.3
✓ Intrusive AdvertisingThe app has recently started jumping to advertisers web pages and/or apps as the user scrolls, regardless of whether or not an add is “clicked”. So impossible to read an article from beginning to end without interruption..Version: 5.5.2
✓ IOS 13 Dark mode article experience is very poorIn iOS 13.1.1 if you select dark mode articles render with grey text on a black background. It makes it very difficult to read the articles. I like dark mode. I like reading the Globe on my phone. I want both. Seems like it should be a simple fix. Fingers crossed for an app update soon..Version: 5.5.1
✓ IdiotsIn the bin waste someone else’s time.Version: 7.6.2
✓ One major flawThe content is great and the interface is mostly fine but I’m always accidentally opening a pop up that takes me to Safari. It’s very annoying and distracts from an otherwise great app..Version: 5.3.1
✓ BuggyI’ve had this app for several years now, and I am getting tired of clicking on a story, reading it, and then when I “x” out of it, I am taken to a group of stories way down in the app. I then have to go back to the top and fast-scroll down to the story immediately following the one I read. Quite often get tired of repeating this process, consequently I give up and exit the app without reading all the stories.Version: 7.1
✓ Should be freeNo way your model is working. Try something else.Version: 5.2.1
✓ Crashes all the time.Can hardly look at an article without it crashing..Version: 4.6.3
✓ Good but...Good news app but when posting to Facebook on my iphone, you can't see the whole page & post button. Which makes is kind of pointless.Version: 2.7
✓ Bad ExperienceNot being able to cancel a subscription from your online account should be illegal. Completely inconvenient to have to call them and have someone make a couple of computer clicks to do it for me. They somehow combined mine and my fathers account when I had previously cancelled and was billed for several months after cancelling. Bad experience all around. Maybe it’s fine for others. I don’t recommend this to anyone. Horrible horrible horrible.Version: 7.4
✓ Video ads?I pay for a subscription. Now, I see, with that money I’m also paying for full screen auto playing video ads. Probably won’t be paying for a subscription for much longer..Version: 5.5.5
✓ Bye byeToo much of it is locked. The subscription fees are too high for news you can get on the internet elsewhere. Your is deleted..Version: 5.0.1
✓ Still pretty weakLots of problems have existed with this app forever and they never get fixed despite major overalls. For instance, if you click on a notification, usually it won’t actually take you to that article. It just takes you to the main page. Really. What’s the point of having those alerts? It’s almost as bad as the website. Wish I could give zero stars..Version: 5.0.0
✓ Need to fix your ads.Ads are obscuring the text of an article without a way of dismissing or minimizing the ad..Version: 7.6.2
✓ Unreadable non night/dark modeArticle text is too dark to read at night, leaving this already limited app available to use just half the time..Version: 5.5.1
✓ Dark ModeWhy not dark mode? I want to be able to read news at night.Version: 6.3.1
✓ Fake newsFull of unverified news.Version: 7.2
✓ Unbearably slowSeems like a wrapper that loads web pages, but so slowly it's not worth using.Version: 5.0.1
✓ The crash and failFreezes and then fails. Crashes constantly. National Post is ten times better, heck even The Star is better. That's saying something. It's 2016 Globe and Mail. Get an app that works or give up..Version: 4.6.3
✓ UpdateUpdate won't! Now have nothing!.Version: 4.6.3
✓ Yes, bring back the back button!Overall, I prefer the old version of the app. This feels too much like a magazine and not enough like a hard news site, although it looks good. It's also slow to load. Sometimes I just give up. And the seeming elimination of the back button is bad. Why would they do that? Bring it back, please..Version: 4.0.2
✓ Content not displayingI’m a subscriber who normally accesses the G & M on my desktop computer. I saw and downloaded this app to my iPad, logged in with no problem — but clicking links on homepage takes me to screen stating content isn’t available..Version: 5.3.1
✓ Still crashes..Version: 5.5.4
✓ Don't bother...The old app was fine. You could read all the content and it didn't crash. This new app is buggy beyond belief and you have a "curated" version of the Globe. I'm a subscriber. I want to read whatever I want. Just go to the website and login. This app is useless..Version: 4.6.3
✓ Too many ads / Too many mandatory upgradesThat's a whole lot of ads for a service I already pay a monthly fee for--and way too easy to tap on one inadvertently as you scroll through the headlines. Also, the mandatory upgrades are annoying and useless. Today I needed to upgrade so that I could listen to audio in three new languages--none of which I speak..Version: 5.8
✓ Average app, could use improvementsApp is ok. It sometimes crashes and occasionally the content won't load. It would be better if you could swipe from story to story without having to go back to the main page. Considering I have a paid login (in conjunction with my home delivery) I'd expect a higher quality app..Version: 2.6
✓ Pay to playMost articles require a overpriced subscription..Version: 5.3.1
✓ Driving me crazyConstantly crashing when I try to return to a main page after reading an article. Please, please fix this!.Version: 4.6.3
✓ NHi.Version: 5.2.1
✓ CrapYour upgrade to the app=crap. Fix it, then fire yourself for doing such a crappy job on the upgrade. The full page ads seem to work just fine (esp. If you want to buy a bmw); read an article and the app will crash. It's been a year since the major "update". And worse than ever.Version: 4.6.3
✓ Pop-up ads? Really?App is very similar to the Toronto Star mobile app but there are just far too many little banner ads. Quick perusal revealed no glaring annoyances except for the ads, which take up roughly a quarter of the story. At least you can close these ones so I guess that puts it above the Star app. I guess I thought the globe would be above ads but I guess that was simply naive of me. All in all an ok app, at least the price was right!.Version: 2.0.3
✓ One of the worst news apps I've ever usedThe title says it all. Great way to get people to buy the paper instead of using this frustrating app..Version: 4.2.1
✓ Worst redesign everThis is one buggy app. I can't get to the login screen, just a "guest screen" or blank screen when I select Profile. But more importantly the quick access we had to CDN and US market info and the top news headlines is gone. Instead of concise screens with easy access to all the stories, we have to scroll through and/or swipe to many different screens. There is a lot of white space and large fonts which are a complete waste of space and time. The old app let us browse quickly through the tops stories. This is an essential feature for busy people. We come to the app for news and not some designer's vision (nightmare) of great design. They've also merged many sections including arts and entertainment with sports. How did that happen? This new app is a buggy waste of time. How disappointing for the best news source in Canada. If it doesn't get fixed soon I'll be canceling my online suvbscription..Version: 4.0.2
✓ Good, but...Constant pop-up ads are infuriating, especially when you're paying $20 a month for the service. Also, there appear to be server issues a lot of the time. Bookmarked articles seem to get dropped within a day or two, as well. The layout and design of the app are excellent; probably the best newspaper app I've seen. I enjoy reading it a lot, once I get past the above-noted issues..Version: 3.0.0
✓ Mr.Good comprehensive coverage of Canadian matters. Need more incisive and critical coverage á la Coyne. Seems to her a bit too close to Libersl lines and PC. Thx for chance to comment..Version: 5.8
✓ Shockingly badThis upgraded app is beyond horrible. Not sure what the Globe was thinking here. Don't download this app-access the globe on the mobile site instead..Version: 4.3.0
✓ Good journalism, UI to improveThe app has very good content but the user interface can be better. There is no option to see articles in dark mode which is quite convenient when you are reading at night. Also, the screen space is limited by navigation elements shown all the time on screen that can be removed or reorganized. Elements like the red bar with the logo and the black bar with sections on top, and the nav with buttons (Home, search, etc) at the bottom reduces the space of reading. It would be great if these bars can disappear when you scroll down or if other solutions are explored. Keep up the good journalism and please continue improving the experience in the app to have a great quality of content and user experience..Version: 6.4.2
✓ Don't even botherIt's rather embarrassing that this highly regarded newspaper provides such an awful app..Version: 4.6.3
✓ It's ok but not inspiring.As a Canadian living in Australia, I use this app to stay on top of current events..Version: 3.0.2
✓ Sketchy business practice relating to cancellationMy review is based on the company’s business practice of requiring you to phone them to cancel your subscription. It’s 2023, and this is a digital service. Making it hard to cancel a service is not something quality companies do..Version: 7.5.3
✓ Where did the back button go?While I appreciate the new look of your app, the lack of a back button is annoying. Some screens allow me to click an 'x' to get back to the stories, others do not. I'm unlikely to continue using the app if this isn't addressed..Version: 4.0.2
✓ Content not as expectedThere appears to be a lot of the same stories every day. I also don’t see writers journalist who I like, such as Andrew Coyne on a regular basis. I would like to understand what content I’m actually supposed to receive..Version: 7.6.2
✓ Globe & Mail got greedyThis was once a great app! But then globe and mail discovered corporate greed! They deserve to lose readers! Don't download it is a waste of storage space on your phone!.Version: 2.5
✓ Worst news app ever!There's not enough space to describe how horrible this app is. From annoying functionality to a bewildering lack of content, everything is wrong with this app. What could the globe have been thinking? Now in the latest update they force auto play of off screen video with audio. The Globe and Mail is utterly clueless. Time to delete the app..Version: 4.6.3
✓ Could be so much betterPlease look at the New York Times app for inspiration and ambition. Your website is so much better than your app..Version: 6.1
✓ Fake news content!I have witnessed in some articles fake news content. It’s all about selling newspaper, it does not matter who you hurt! Not impressed..Version: 5.3.1
✓ Subscription terminated for no reasonI'm a subscriber and it's paid for and still I've been turned off. Not good..Version: 6.7.2
✓ Paid Subscribers STILL have to deal with ADS!Absolutely mind boggling that even as a paid subscriber i have to deal with all these annoying ads that CONSTANTLY open if i tap on them while scrolling. Seriously, The Globe and Mail can do better than this..Version: 5.5.5
✓ Nope: Terrible. I pay for this.As a paying customer I expect good apps that are full content of what's on the website. This is brutal and eliminates the majority of the articles that I used to be able to find and that are available on the website. Really, really bad update. Go back to the original version. I expect more from a news service I pay $20/month for. The CBC app, which is government funded with tax dollars, is better than this and that is really saying something. Just awful..Version: 4.6.3
✓ Made a money making service. Not worth it.Basic news should be free. It is right for any citizen to know without paying for subscription. If they can’t provide free news about country or province then they should move app into in app purchase category. As it is not free anymore. So people would know before they download this app..Version: 7.1
✓ The Ads are a disaster.Every time you read an article the ads click involuntarily. This is a huge annoyance..Version: 5.2.1
✓ Not bad, not the bestPretty simple layout, easy to follow. Nothin much more to say really. That's how you want your news to be right?.Version: 3.0.0
✓ Same story presented multiple timesAs I scroll through the list Of stories, I see lots of good stuff, and then as I continue I can’t help but noticing that the ‘good stuff’ keeps repeating. But what makes it annoying is that there is still stuff that is new. Re-presenting stories that I don’t want to read prevents me from finding stores that I do. How about you present the story once and if I want to read it, I will. You don’t need to try to trick me into it later. Then there’s notifications. I have mine set to breaking news only. I keep getting “the Sunday morning read” and other editorial content pushed to me. Don’t want that. Stated I didn’t. Then unsubscribing is deliberately difficult. Most apps let you do it, or you do it thru App Store. This one you have to dig around to find the number and then call. Very annoying..Version: 6.1
✓ Little to readUnless you are willing to pay. Most interesting articles are blocked.Version: 5.3.1
✓ Do not subscribe to this companySo not buy a subscription from this company. They will give you a cheap rate and then without notice as soon as your subscription comes due a year later they will charge you 3-4 times the amount of your original subscription. They are using very questionable business practices. Very badly reviewed at the better business bureau..Version: 7.6.4
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