Eharmony: Dating & Real Love Negative Reviews

Eharmony: dating & real love App Complaints & User Negative Comments 2024

Eharmony: dating & real love app received 183 complaints, negative comments and reviews by users. Have you ever had a bad experience using Eharmony: dating & real love? Can you share your negative thoughts about eharmony: dating & real love?

Eharmony: dating & real love for Negative User Reviews

✓ Awful app and profilesI thought this was a grown-up app for grown-up daters but it’s awful. Long winded questionnaire, really expensive to sign up (stupidly went for 6 months because the rate per seemed better value) but after a couple of weeks I literally have not one prospect within 50km, or at least not with profile pics. And this isn’t Blind Date!! Contacted support and there was zero interest. They told me how to sort (as if I I hadn’t thought to sort based on distance) and offered pause my subscription. I have no idea what that would solve unless they’re expecting lots of interesting women with pictures to sign up in the next couple of months. Basically avoid - it’s pot luck and you’re better off with other cheaper or even free apps.MarkbickVersion: 10.1

✓ Waste of your time & moneyThis app is seriously questionable at this point and running off of its past reputation. I was sucked in by the well produced marketing and OLD good reviews it had, signed up, paid for 12 months as it was on special offer….but now realise after just one month it is not what it used to be. Almost all your matches will be 100+ miles away and 95% of those will not be currently active users (it tells you when last online). The small percentage that are probably won’t message you back or check out your profile even if they do read your message in the first place.. You’re wasting your time guys. Avoid avoid avoid. My biggest regret is not seeking out more up to date reviews from general every day male users. Trust me, it’s a waste of time and money..TrooperkiddyVersion: 9.12

✓ Don’t waste your money!After seeing their TV ad claiming that in every 14 minutes, someone finds love on eHarmony, I decided to give it a try. I had tried it years ago but was useless and still is. Their compatibility matching queries means you miss out on many would be ideal potential matches. They’ve made it unnecessarily complicated for no reasons. It doesn’t deliver the claim they’re making in their TV ad. You can get better results from the free ones. They do not have enough users in their Database to fulfil the claim they’re making. They can not fulfil the service they claim they can offer. I regret buying into this, sad really that I’m trapped for the next 6 months..Shananne81Version: 8.6.0

✓ Gay manThis app is expensive - which is fine if it works. As it is I open it and it’s the same profiles all the time - most without pictures. There is no incentive to come back. All the data you enter and it comes back with so called matches because you both ‘like going out’ so we’re not paying for AI here. Anyway I write not because I expect an app to do all the work and make up for my shortcomings, but so others might try a few others before signing up as it is expensive and provides very limited results even in Sydney. Most of the others will give you a good sense of the user experience prior to signing up, which is not the case here..FgsobviouslyVersion: 9.23.1

✓ Unfair Terms & Conditions trickery used by this company.I strongly recommend NOT using this service. The company WILL retain £65 even if you cancel within 14 days of subscribing. eHarmony conflate their Subscription Service and what they call “Chargeable Services” (their so called “tailor made” matching profile) They consider these a non returnable product that you have purchased. They wrap the two parts together to form part of a contract that unfairly advantages eHarmony. When cancellation is requested a full refund of the funds should be payable due to the lack of financial losses - ie of intellectual property. Calling something a “Chargeable Services” does NOT absolve them of any responsibility to provide a full refund despite their “customer services” telling you so. All contracts in UK law must be reasonable. Hiding behind T’s & C’s is not reasonable. Personally I will be now testing this at a Small Claims Court. I recommend all people facing this opposition from eHarmony also take them to court..All True FanVersion: 9.2

✓ Very rude! Con people. Sharks praying on love!After reading the terms and conditions that are worded deliberately to deceive. I purchased the cheapest plan I could afford as the prices are very expensive. After making the payment, I Opted to leave withIn 3 days In order to revive a full refund. Surprise surprise, when I opted out I was stone walked and rudely told I couldn’t and that “this will be the final decision”! Ps Diana seams like a lovely woman! I was shocked, I was left shocked at how quickly e harmony didn’t want to know me after the payment was made. After looking through the profiles I saw that this app is more for over 30s. There is nothing wrong with that, but let your younger buyers know this before you lure them in. Overall, this is the worst dating app I have used. I believe theses people are con men and women looking to make money with the lure of “true love”. Peoples feelings are on the line and a lot of money for most but theses people don’t care! I have the screen shot of the email replies to prove it and I will be sending them out shortly if my money isn’t refunded. Have a heart in the future. Don’t use this app! Peace.Joe.cassarVersion: 8.23.0

✓ Worst App. Uncontactable to stop account and get refundWorst set up design for customer service. Have tried many times to be able to log in on both my phone and computer and even though my log in is correct it never goes through to the next page. I bought the subscription to see how the app was set up and give it a go. It is not a well designed app for what I want and I do not like it’s set up, the filtering system and I am unhappy with the product and would like to stop the subscription so I am not wasting money on an app that is useless to me. I have tried contacting EHarmony many times already and have gotten no where so I didn’t see how they are the #1 Trusted app. Disappointed.SoniafitjourneyVersion: 9.24

✓ No matches and hidden contractsThis app provided me with one singular match and when I requested to cancel they stone walled me and said i signed into a year long binding contract subscription. There’s much better apps out there that will actually allow you to cancel if not satisfied. Would give -10/100.AerionoVersion: 10.3

✓ I wish I read the reviews firstTotally not worth the money they charge, even on the discount price. You’re only able to make a subscription for either 6 months or a year, and there’s not too much difference in price for them with the discount price. While using the app, you can’t see what anyone looks like, and message etc unless you pay. I decided to cancel my subscription after I seen that there’s only about 6 or 7 people ‘near by’ and I’m not willing to go further than a certain distance. I have sent an email to eharmony saying that I’ve cancelled and wish for a refund the very same day I made my subscription, I had an email in return saying they will respond in 24 hours, but so far 3 days after I’ve still heard nothing back from them..CL 90Version: 9.13

✓ Absolute worst!!One of the worst interfaces I’ve ever used (and I’ve used a lot of dating apps). Quality of matches was poor and customer service despicable. I got sucked into a 12 month commitment… total waste. I would give it MINUS 5 stars if I could..MemofthreeVersion: 10.13

✓ Worst Dating App out thereMy matches are awful and after not using the app at all for 2 months I decided to cancel my subscription after being notified of a payment being processed. Do you think I can cancel?? For whatever reason my credentials for the app don’t work on the website and the subscription doesn’t appear in my Apple subscriptions like any other app. Literally unable to cancel?? I have unauthorised payment and sent an email…really not user friendly or convenient…ethical???? Literally the worst experience I’ve had with a dating app!!! Hopefully they get back to me!!.GRose 82Version: 10.14

✓ Unusable without paying, slow app and websiteWhat are the developers doing with all the money they’re raking in from memberships? The app has terrible ui and the website in browser is unbelievably slow. It’s 2023, no website should be that slow, let alone a major company like eHarmony. Also, I’m not going to pay $25+ a month just to be able to see people’s photos… In theory, this should be a good platform. The compatibility questionnaire and matching system seems cool (although some of the questions are biased), and some are just silly and are probably messing with the results (like the shapes/associations one). I thought this would be a great app but I was wildly mistaken..IsabellaKingVersion: 10.7

✓ Awful serviceTerrible customer service, low quality of matches, no refund for a year-long membership after 1.5 days of using the app. Do not pay them! They will charge you for an entire year without ANY cancellation options even if you decide to cancel right away..MmmaaabbbdddVersion: 9.11

✓ Cannot see picturesI downloaded eharmony thinking I would give the dating app world a try. After spending an hour answering questions about myself and to hypothetical situations I get to fill out some written responses that other people will see. I didn’t mind the process for setting up my account, it challenged me to be open and honest with myself and the people I might meet. Once I finally to upload a profile picture and get to see my matches the first thing that stood out was that the pictures were blurred out. Initially, I believe there may be a loading issue or something of that nature… nope. Gotta pay in order to see pictures. For the majority of people, I would assume, being able to see the people you’re talking to is very important. Psychologically speaking, in the real world any grounds for sexual attraction are the initial means for engaging in conversation with the opposite sex. And by the seems of it, that’s the only thing you pay for. Not a great first impression, and unfortunately the only impression you will get from consumers like me. Limited time offer to immediately invest in several months of using the app or you get no deal. I’m not even convinced that online dating is something I’m interested in, and the moment I get to explore this avenue I’m being asked for money to access one of the most basic features of the app. It’s a pass from me..GrubbyBookVersion: 10.11

✓ SCAM £65 to leave; don’t show local searchesAwful website run by people who know they are cheating people. The site prevents you seeing local matches until you register. I had 2 people within 50km (no match preferences entirely open) and 11 people in 100km (no preference in search). I live in Taunton and that would include Exeter and Bristol (pretty big cities) and many large towns. Then when you cancel (I did in 3 days) but within your 14 days - they charge an excessive amount of £65. I subscribed when I ask eharmony to tell me how many active and local matches there were. They only sent a discounted link. Avoid eharmony - they are frauds..SmokeyC85Version: 8.29.0

✓ Waste of Time & MoneyI have used a few dating apps, but Eharmony is still a decade behind. As a Premium Member, here are the issues and I have raised them with Customer Care who do not respond. 1) The App does not connect to the server unless you are at the same location you signed up and have wifi connectivity. Mobile data constantly gives an error message of the server is unable to login. 2) The app uses a prehistoric message engine … I have had to move conversations to watsapp as eharmony technology is that bad. 3) Video Date: A great idea, again their technology has not worked … I moved the video chat to zoom 4) Matches: Both in quality and quantity is poor 5) Fake profiles: There seem to be a lot of fake profiles and I have come across a few scammers - something the authorities have warned against especially on dating apps 6) Poor customer experience at a Premium Price… Given all of the above challenges, I can confidently say, Eharmony has seen better days, but in 2022, we have come to expect an enhanced experience when you have to pay $$$ for a matching and communication service that doesn’t really work.DJKay42Version: 9.3

✓ Absolutely USELESS, like burning moneySaw the “full refund in 14 day cancellation period” for the premium service but you must take note and read on: they essentially charge you a £65 cancellation fee. Or to me, it feels like I paid £65 just to trial premium. OUCH. The fact they charge that much for cancelling in a “cool down” 14 day period is disgusting and eharmony need to seriously rethink their business plan. Whole thing stinks of deceit. Premium scheme doesn’t offer ANYTHING unique to find a match compared to most free dating sites out there. It is a scam as there’s hardly anyone using the site and those who do are just lonely and desperate people, as those are the only ones that would be willing to pay for this crap!.ButcherBakerCandleVersion: 9.23.1

✓ In-app pricing does not match website pricingEHarmony are doing a disservice to their paid members by scaring away potential new members with inconsistent pricing. Signing up for a year online is around AUD $191, whereas through the app this is over TWICE as much. I understand that Apple/iTunes take a 30% cut when people pay using the app but charging over twice as much through the app (rather than the website) just seems illogical. I have seen plenty of people who sign up for an account and based on their punctuation (in their profile responses) are probably accessing the site from a smartphone. They use the service for a few days without signing up for premium and then delete their profile. I strongly suspect that the extreme in-app pricing is the cause of this and that there may be a better chance of getting more paid members if the in-app pricing better reflected the online pricing (i.e. around $200 for a 12 month membership)..DavidMcAfee42Version: 8.6.0

✓ Don’t bother!If you are serious about finding a compatible match, I don’t recommend Eharmony. The premise is actually good, but the execution is so poorly managed and expensive that it’s borderline a scam. Very very few people pay the required fees to make it worthwhile and the “free” usage makes it impossible therefore fooling people into paying for a subscription. I can tell you that MOST profiles are single photos of people who joined to kick the tires so to speak and then never logged in again. It’s like a ghost town in here! 😂 I paid so that I could limit my searches geographically. What I found was that the limit on this was set to 20km! So as a single (widower) father who owns a local business and has a child in local school, there was no way for me to exclude matches that were up to 20km away (and were women in similar situations). I offered these reasons to try and cancel my 3 month subscription after 2 weeks and I was refused. So I have effectively been scammed out of $100+ dollars. Don’t do it!.Jarrod71Version: 8.14.1

✓ Horrible ExperienceThe inadequate quality of matches pales in comparison to the atrocious customer service. This overpriced “high quality match system” is the equivalent of pointing at a car passing by on the highway and hoping the love of your life is in it and driving toward you at that very moment. I am appalled at the lack of respect this company has towards its consumers. I would not recommend this service to my worst enemy..Acard02Version: 8.1.1

✓ Terrible company. Bad ethics. Only care about ripping off their customers.I regret ever having any dealings with eharmony. Once you get through the long and drawn out questionnaire, you cannot see any of your potential matches, and just a few people that have sent you messages. They blur out everyone’s faces until you pay for their extortionate membership. The shortest membership you can get is 6 months which is a big commitment, considering you don’t get a chance to see any potential suitors beforehand. The 6 month membership is at a ‘discounted’ price of £134, and apparently you can cancel it within 14 days to get a refund, but you don’t get a full refund. They will deduct what they call ‘a reasonable amount’ from the payment, without specifying how much that is exactly until you request the refund. Be aware that they deduct half of the fee, because of the ‘detailed match results’. This is ridiculous because my match results were poor and let’s face it, it’s not like one person was tirelessly looking for matches on your behalf, it was an algorithm! The customer service is poor, very rude staff who only care about taking your money. They either don’t respond, or take ages to reply. A complete waste of money. Please save your money and go for a better dating site that actually cares about their customers, and is more fair and practical about how much they charge..Judi lVersion: 8.16.0

✓ BEWARE FRAUDSTERS!EHARMONY IS KEEPING A CONVICTED FELON AS A MEMBER DESPITE THEIR OWN COMPANY POLICY WHICH PROHIBITS THAT. I signed up to join eHarmony on May 2. However, after reading the terms and conditions of the contract which they sent to my email, I saw that it stated that anyone with a felony conviction is ineligible to use their service. So on May 4, I requested that my subscription be canceled without going into the details, thinking that they had a 3-day cancellation policy. My request to cancel was denied, so I replied with a full explanation that I have a felony conviction and my contract should have been null and void from the very beginning because I was not eligible for their service. They have not replied and I have been unable to have my contract canceled and receive a refund since I'm not actually eligible to use their service. They are violating their own terms and conditions by keeping me as a member and they will not correct the situation. Please search “eHarmony BBB complaints” and view the status of this complaint, as they have done absolutely nothing to correct the problem so far. I will be posting everywhere to make sure everyone knows about their fraudulent activity and am currently contacting several media contacts to spread the word. Will update with more details later..PWR71Version: 8.19.1

✓ Waste of money!Very few users compared to the mainstream apps. Very expensive and impossible to get out of the auto renewal. Users just look at each others profiles but rarely have conversations..StarscreamVersion: 10.12

✓ Great in theory, complete rip of in practiceVery in depth asking for all physical & character traits,but then hit with the cost and finally only about 20 matches within 50miles of me, half of which haven’t been online for months and the others mainly half finished profiles with no photos Completely unjustifiable costs. Stick with the free sites. They maybe tacky at times but I’d rather persist with at least some chance of finding miss right rather than throw money away on this lot trying to cash in on people trying to find love. Seriously eharmony how do you rationalise the outrageous costs on this thing when there are barely anyone else using it? Where I live in Cambridge UK anyway.Glassy79UKVersion: 8.15.1

✓ No active members. Scam.I joined Eharmony for the same reason most do. I wanted to find someone who was serious about a relationship and not just looking to hook up. Unfortunately, there’s no way to know how many active members there are, which is by design. Eharmony knows if they showed you the real numbers, no one would join because of how absurdly few active members there are. After I joined, I set my criteria to 18-40 within 200 miles. I had 42 possible matches. 42. And I have know idea how many are paying members. If I had to guess, I’d say 10-15%, and that’s being generous. Once you pay, there are no refunds, and they make it so you need to buy for at least 6 months to get one of their “deals”. So I’m paying for the possibility of about 5 realistic potential matches, and that’s if every single one of those 5 appealed to me and me to them. I widened my search to the world and got many more matches, but no one is realistically trying to start a relationship on different continents. Eharmony is a scam. Plain and simple. They try to use Christianity as a platform to take money out of people’s pockets. They should be ashamed of themselves. Do not waste your money with this app. Once my 6 months are over, I will delete this and never return. For now, I’ll keep my app and hope that my soulmate is as gullible as I am. Stay away from Eharmony. It’s a scam..Few active paying membersVersion: 8.8.0

✓ Don’t waste your timeI signed up for eharmony because in the past it was good. They changed what you can filter for and also they make your profile viewable by people who you would not date i.e. I don’t want smokers messaging me. Don’t bother with this. No better than the free dating apps..PurrykittyVersion: 10.1

✓ Not worth it unless you want to pay!!!You can’t even see pictures of potential people and decide if il you want to pay! It’s expensive and you can only reply once to messages to people you can’t see! Lots of questions but ultimately if you don’t pay you get nothing and not even an indication of it’s worth it! No thanks.Toby05$Version: 10.13

✓ ScamWasting time !!!!.Strong and practicalVersion: 10.12

✓ Premium membership is far more than I want to payI think the comparability scoring system is great. And from what I saw, the personality quiz was quite accurate. I understand these things need to and should be paid for but I don’t want to be tied into a 6 month subscription without knowing much about how the app works. I’ve sent 2 messages and can no longer read messages from a potential match because I haven’t paid. I don’t even know what they look like yet. It’s too much commitment in my opinion. I would’ve considered a month at a time but 6 months as the shortest package is way to steep for me. I’m going to find out how to delete my profile. Thanks anyway eharmony.Princess TuleeVersion: 8.3.1

✓ Refund policy should be emphasizedThere is a three day refund policy, but it only applies to a small number of states in the U.S. If you are from another country or other states, it doesn’t apply to you. If you do forget to turn off auto renewal or you change your mind then you’re out of a lot of money. In terms of the app itself, there are other apps with a better interface that works better. It was rather confusing or more difficult to use. For something that you have to pay for... I rather look at free apps instead..Benjie.leeVersion: 8.3.1

✓ Don't Subscribe! 2 different versions of terms & conditions!I had subscribed for the premium membership, then decided to unsubscribe within 2 days and to ask for a refund, which according the terms and conditions (T&C), that refund can be issued within the 14 days of cancellation policy. It turned out they charged me a total of £65 saying the it was the charge for the report, and the T&C had 1 more condition stating "we will be able to retain the refund a reasonable amount", but such condition was not found in the T&C that was automatically sent to my email right after my subscription - which mean there are 2 different versions of T&C (with the same version date but unmatched content!) 😱😱😱 I further enquired why the T&C were in different versions, but the customer service didn't respond since then. This is the worst customer services ever, and i hope no one will fall into the same scam as i do 😡.!!!!!angry!!!!customer!!!!Version: 8.13.0

✓ Don’t download unless you want to pay $250 off the bat.Seriously. So all the quizzes are pretty cool and make you know they really try to match you with someone, but you can’t see ANY pictures of anyone unless you want to pay $250 for a 6 month membership right off the bat. You can’t do month by month. And you can’t see anyone’s pictures unless you pay. Seriously, not even a profile picture, they make it all blurry. Pretty useless, I’m not going to pay $250 for an app i’m not even sure I like yet just to see someone’s pictures. I’ll go somewhere else. Update for developer response: Again, let me get this straight, you want me to pay $250 for an app I can’t even see my potential matches on? You want me to pay$250 and get a 6 month commitment with you when I can’t see my matches, send messages, respond to messages, basically do anything right? I can’t even see pictures of people lol!!! This has to be a joke because paying $250 for an app you haven’t even been able to experience is hilarious. I deleted my profile 2 days after I made it. Not paying a ridiculous amount of money for this..Uber eats is better.Version: 8.11.0

✓ DO NOT purchase unless you’re willing to get one match 81+ miles awayLet my $600 complete loss be the example before you do the same. Just a heads up to all (and of course eHarmony doesn’t warn you about this because they want your $400-$600 a year with no refund, even though there’s literally no benefit to buying their product)- I live in Florida and not one profile of another person is within a 80 mile radius. Not a single one, the list of surrounding profiles is flat blank, and you’re not allowed to see any profiles until you pay. I had to do a 100 mile radius just to get one profile to pop up and God knows people want options for $600. Serious ripoff and obvious they intentionally keep this a secret until you pay. Unless you’re willing to travel very far to meet someone, or in an absolutely packed city with lots of people; avoid eHarmony and try a different and honest dating app. I found out the hard way and after researching; only a few cities in the US benefit from eHarmony (remember that, only a few). I hope this warning helps! Good luck to you all and I hope you find a product that will reciprocate the benefits!.LaserConstructionVersion: 8.12.1

✓ Roped into membership/ Bad qualityLike everyone else, in order to see another person’s profile, you would need to purchase their membership at a steep price. Took less than a week to realize that purchasing the membership was a huge mistake. Not only are you roped into purchasing their membership in order to use the app, but the profile quality is terrible and you get matches from around the world messaging you even though you’ve set distance parameters..S3L153MVersion: 10.11

✓ If I Could Give it 0 Stars I WouldEharmony was a horrible service from the app itself to the customer service. The app claims it allows you a basic service before buying to get a feel for how to use it but all the photos are blurred out. You can’t see any of your matches until you actually buy their service. The shortest option is 6 months for over $300 (and that was their “sale” price), so if you really want to give it a real try, you’re locked in to pay that amount for that time frame. On top of that, their 3-day cancellation policy they mention only applies to certain states, so if you aren’t living in one of those states consider that money lost. When it came to the matches, they were absolutely horrible and when I reached out on Day 2 to request a refund I was informed that there were no options other than paying in full, pausing for a later time, or giving my subscription to a friend which I wouldn’t give to even an enemy. Their customer service was incredibly unhelpful and basically put their hands up and wished me luck. I would not recommend eharmony to anyone and if you are in fact curious about it, pay using your PayPal account where you can suspend the automatic payments when you realize this app is a scam. You’ll have better luck with Hinge or Bumble in my opinion for authentic matches and great connection..Jrozay928Version: 8.11.0

✓ A Lot of Money for a Bad ExperienceThey have some top shelf marketing with some hefty claims to help you find a relationship, but the actual service seems like snake oil once you fork over the expensive payments, only to find yourself in a Mad Max level dating dystopia. The free account is there as a sneaky tease. You have to pay a lot of cash monies for any content (the shortest subscription is 6 months). The average matched profile in my area had no photos, very little info, and since the explanations of the compatibility algorithms are so vague, it offers no real usable metrics to go on. The quality and quantity of matches were rough. Some of the users seem to genuinely be trying their best and are lovely people, but many of the users are there as a last desperate effort, when what they probably need is therapy. One guy I was matched with claimed that women are gold diggers and he wants a prenup up front. Other guys gave off a very distinct Silence of the Lambs vibe. EHarmony, help these people. Give them actual support for the money they’re paying you. Oh wait, but if they actually do level up their emotional intelligence and find someone, then they stop paying you. Womp womp. They don’t guarantee their service. You will not get a refund if you are dissatisfied. Walk away from this dumpster fire and don’t look back..TicketsPleaseVersion: 8.17.1

✓ DisappointedAfter hearing so many great things about eharmony and the amount of advertisements dedicated to this platform, I decided to give it a go. I actually really enjoyed the way you set up your profile but was disappointed to discover that I can’t even view a person’s profile picture without having to pay! A basic feature that is free on just about every other dating website - what a shame. I would’ve considered paying if it didn’t cost an arm and a leg! It’s ridiculous that you have to pay a minimum of 6 months rather than paying weekly or as you to. Seems unfair and unreasonable. Clearly out for your money and don’t care about anything else..BreearnoldVersion: 8.9.0

✓ Over rated, don’t pay.I’m sure there are some people who are successful on here but unfortunately Eharmony doesn’t let you whittle out the premium members from the non-premium members so you might be messaging people who open your messages and can’t reply. It’s not exactly great motivation. Also, they drip feed you matches each day. Perhaps this site works better in other countries where there are more active people but in the UK there are plenty of other free sites which are much better! The only thing eharmony has going for it is the compatibility element, however if people can’t interact because they’re not a premium member it’s redundant anyway. Also be warned you don’t technically get a 14 day cooling off period as they charge you an “admin” fee of £65 for setting up your account, regardless of which plan you choose and if you like it or not. In my opinion that screams “a failing dating site, let’s grab some money”..M@rk_Version: 9.26

✓ Terrible to not downloadAfter going through an exhaustingly long process to answer all the questions and set up a profile I was shocked to find that I couldn’t do anything within the app. Every photo was blurred, messages that you received are blurred and you can’t send messages back. The only thing you can do is like parts of people profiles. I read the terms and conditions and decided to give it a go and made sure if I didn’t like it I cancelled within the 14 days. So I paid £19. However after less than a day I realised that all the money I would be spending wasn’t worth what the app was offering so I sent off my cancellation less than 24 hours after downloading. I was shocked that they then took a further £47! I emailed and said it must be a mistake only for them to say it’s payment for what I had already used, like the questionnaire when it was just a free app! I argues this and they just said it’s within there rights on the terms and conditions. I again argued that less than 1 day on the app wasn’t worth £65 and confronted them that the terms and conditions are not clear and no I’m getting no response. Steer clear, it’s a basic app and all they want is your money..Ada194Version: 10.6

✓ Another Dating app disasterHave only been using this app for about 2 weeks. Can honestly say the reputation that eharmony has for genuine relationships is a hoax. Firstly users are forced to pay money in order to view matches photos, which is frustrating. Upon upgrading to Premium Plus I was eager to view my matches photos. I was then thoroughly disappointed as the overwhelming majority of matches (60%) do not have any pictures uploaded and barely any information about themselves. I am led to believe these matches are bots or inactive accounts just like on Tinder and Bumble. I did however find one match interesting and messaged this person. It says that she hasn’t been active for 2 weeks so have yet to receive a response from her. Other than that all my matches were DEFINITELY not my type. Overall experience has been frustrating and disappointing..HazabrayVersion: 9.26

✓ Do not pay!!!After you register and go through all the hurdles of setting up you profile, you start getting matches, profile visits and messages which is really lovely but when you try to respond, it goes to subscription payment page. They have one of the highest subscriptions and the worst cancellation policy. Well, after a while of continuous messages and being unable to reply because I use a free version, I decided to subscribe. After subscribing, my account became a ghost town, no one messages me or visits my profile anymore, I mean it was same profile that had the buzz when I was on free version. I tried to reach out to matches but I hardly got any response. I mean let’s say I am the ugliest person on earth with the worst dating profile, I sent out dozens on messages daily, I should expect at least 10 response within a month, that wasn’t the case. It was like I became invisible after paying. Do not pay for this, it is a big scam!!!.Samie JonesVersion: 9.12

✓ Awful, awful, awfulIf I could give zero stars I would. Foolishly I paid for membership- nothing less than six months available- and so far (three months in) I’ve had virtually no matches and almost no visits to my page, and I’m not shown any new profiles. I’m pretty sure it’s not me - I’m on a couple of other (free) dating apps and get five or six matches a day! There is no option to cancel- eHarmony just keep taking your money and delivering nothing, even if you are unhappy with the service. In what other business is this ever acceptable?! I have just found myself in a financially difficult situation and I cannot cancel the money going out. I am very worried about it. As for contacting them to try and ask for help, good luck with that. AVOID!.IvyPantsVersion: 8.27.0

✓ App doesn’t appear to actually work.So I downloaded the app about two days ago. There is no ‘standard’ membership in my opinion because you can’t really use more or less any of the features without paying for ‘premium’ membership. You can’t see the pictures because they’re all blurred out, you can’t view profiles because they’re capped at the first portion of the profile. Message functions are limited as well. Misleading advertising aside, I’ve been trying to purchase the premium membership since it’s offering 50% off and without it the app is essentially useless however, it keeps coming up with a message saying “Sorry! Purchase is not available… Please try again later.” However it’s been saying that for ages now. I’ve tried closing and reopening the app to no avail. There is a timer on the deal so I’m left feeling like this is a scam and that the offer is not actually available to be purchase but instead it’s just a way to lure people in. I’ve had the app less than 48 hours and have over 50 messages but can’t do anything about it if the app doesn’t actually work which is a real shame. Very poor first impression of the app overall. Please can this be resolved asap and I would like to actually purchase the membership with the 50% offer as advertised..KaystaahVersion: 9.12

✓ Location don’t workWon’t allow me to switch locations. Error every time. No customer support at all. Gonna have my credit card do a chargeback. Terrible customer service..Jacks18343Version: 9.18

✓ Since the revampSince they changed the format it is harder to navigate through and sort your matches, old matches you had passed on are mixed back in and it is a lengthy process to unmatch again. There has been less connections made and icebreakers received since the update. By less connections I mean next to none. Fewer people respond..LifeRoot84Version: 8.1.1

✓ Worst dating app I have triedThis app takes forever to fill out the profile. I spent a couple of hours and took it very seriously. Then you start to look at the people to see if this is going to be worth your time. EVERY single picture is blurred out so who knows if this app has real people in it. But I am not stuck on looks so I decided to start reading profiles. I found several people I was interested in chatting with...but all it will let you do is send 1 smile or click on these lame pictures to see if the other people will click on the pictures...seemed like a kindergarten activity but I did it because it was the only way to communicate. Then I got a message from a couple of people...this was also blurred out. You have to spend $250 just to look at the pictures of people or to chat with someone...so the Basic account is a complete scam. I am not going to plunk down $250 when I can’t even tell if you have real people in this app. So then I just went in and deleted everything from my profile because you can’t delete an account. This is a terrible app, I think it must be a scam. I can’t believe they don’t have a week trial or something...or even a 1 day trial or a 2 hour trial would have let me know if this was worth it. I am just sad I wasted 4 hours of my time..JaelthehelperVersion: 8.14.0

✓ No photos unless you payI didn’t know you needed to pay in order to actually see photos of people. So after an hour of the intense questionnaire and making the profile it’s completely worthless. I’m on a strict budget so cannot afford to pay for a subscription. Would recommend not using this if you can’t pay..Kat12344Version: 10.2

✓ Trash Service & Trash PricesI have been using this app for over a year now and have not had a single conversation with anyone. Every single time I say hello I get blocked or ignored out right. I firmly believe that 90% of the people using this website don’t actually pay for the service, as it is overpriced for what you can do. Eharmony force you into having to pay them your hard earned money to have the honour of even knowing what the person you want to talk to looks like, or even talk to them in general. Without paying you can make a profile, and have it go into an endless list of potential suitors that may or may not ever talk to you. This may come across as the ramblings of a sad lonely person but I don’t give a rats anymore. Eharmony is a trash site that extort money out of people that just want to be happy like everyone else..Honest Anon 149Version: 9.18

✓ Don’t get scammed!Like any other app or offer you come across with, read carefully. I downloaded the app and since I wasn’t able to view, interact and literally do anything without paying, I had to pay for a membership, they gave me a discount for the first month. I didn’t see further information regarding the details. When I wanted to cancel the subscription and delete my account because I didn’t like the app, I emailed customer care, and when they replied few days later, they stated that had to pay for 12 months since it was a yearly subscription, something I didn’t know..Cc_scksVersion: 10.5

✓ Do not pay for this service!This is the first time I’ve ever rated anything 1star or made public complaint but I see no other way of sharing this warning. I signed up for a free account to suss out the Ap. It’s truly useless if you’re not a paid subscriber. Then I received a promo prompt from eHarmony to subscribe for 12months - 1st month half price. DO NOT DO THIS!!! I did. And after only a week of using the paid account I hated the experience and tried closing my account. But this is not like other dating Aps. Oh NO… not only is it a huge amount of time just to get it switched off, needing eHarmony ‘support’ to do so, but I am being forced to pay for 12months regardless of whether or not I want the service. PLEASE BE EXTREMELY CAUTIOUS before signing up to anything with eHarmony. I deleted the ap 6weeks ago, haven’t used the service but am still getting charged despite many pleas to release me. eHarmony’s marketing strategy is misleading trickery. I shouldn’t have signed up to something I couldn’t afford and DID NOT understand that I could be forced to fork-out for something I might not want. Do not make the same mistake..GypsyTalesVersion: 10.1

✓ Bug-riddenYes they charge a fair amount but for a reliable service I don’t mind. What I DO mind is this bug-ridden app update. Half the time the app won’t start on my iPhone 12 and I have to close it and try again. Then I try changing my search criteria and all I get is an error window. This really is not on for what I pay for this service. Not a happy user 🤨 Update Jan 2024: I’ve had several app updates and this startup bug is still not fixed. I suspect it’s a careless bug in sorting data during initialisation that doesn’t reliably terminate. Please fix it, it really impacts my ability to use the service. My renewal is approaching and if this bug is not fixed, I shall be cancelling and trying another service. This is just not good enough!.Blue5375Version: 10.21

✓ An absolute scamDon’t be fooled like I was, save your money! I spent £90(!!!) on a 3 month subscription after getting a few matches when I signed up, all because everything was blurred out until you pay. Preying on customer’s hopes of romance is all this app is about, as once I signed up the initial flurry of activity was replaced with… nothing. After paying you see about 9 people at a time from your selected area and that’s it. The whole data to match people thing is nonsense, and meaningless to any relationship I’ve ever known. Don’t believe anything they tell you, this whole thing is absolute rubbish. I’ve had more promising results with free apps, and am annoyed that I’ve wasted £90!.The dread pirate DaveVersion: 9.18

✓ Read the terms and conditions carefully!!Be careful to read the terms and conditions carefully!! After signing up to their premium account I decided it wasn’t worth it, my matches weren’t very good so I decided to cancel my subscription after 5 days. Upon signing up I read the terms and conditions as I was signing a 12 month contract, they clearly stated “ Should you cancel your subscription with us, we shall reimburse to you all payments received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery from the standard delivery offered by us). We will make the reimbursement without undue delay, and in any event not later than 14 days from the day on which we are informed about your decision to cancel this subscription. We will carry out such reimbursement using the same means of payment that you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.” I have just been charged £65 for 5 days on this site!! Please be careful before you sign up.T&Cs..Version: 8.17.1

✓ This is a ScamI have tried e-harmony a few times in the past 15 years. The first time I have to say it seemed as though people actually filled out their profiles with intention. Years later I decided to try it again because they advertise so much on compatibility. I deleted the app right away after seeing the options given, empty profiles with no pictures. I then realized I didn’t give it enough time so I downloaded the app again. This time it was a similar situation, practically no profiles or real matches. I decided to stay on it longer to see if anything would change. Well I ended up meeting someone however this person was a complete scam! When I messaged eharmony about it they had nothing encouraging or helpful to say about it. I asked them to unmatch me with the person and the response was not immediate, they seem to question my concern and in other words “not their problem” they didn’t seem to want to address the issue. They also don’t make it easy to unmatch or delete profile. This dating site has become another cheesy unworthy dating app. It’s definitely not worth the money..JsndjdmdndVersion: 10.16

✓ Worst App EverIf only I could give zero stars. The catch on this app is you can’t view people’s photos without subscribing and their subscription contracts are difficult if not impossible to get out of. They make you purchase a whole year! What a scam. Showing me profiles of people that live over 200 miles away… are you kidding me?? They’re out to make money, not matches. Shame on you E Harmony..Sincerely.saltyVersion: 9.16

✓ Membership is Scam!Do not use this website/app. They will not let you out of your membership. I used the website for at most 4 hours and decided that membership isn’t worth it. The site and profiles were terrible. When I asked to cancel I was informed I had at pay the full amount still. I don’t want the subscription and service I should be able to cancel it. Please do not give this company your money. I would give this app/website 0 stars if possible. WHAT A SCAM!.Addison the thirdVersion: 10.16

✓ ScamAll the adverts make this app look like a heaven sent idea. But after you’ve done the registration, you are very limited as to what you can do unsubscribed. Can’t see images, can’t communicate. Then you think about subscribing, and you think it’s such a high price for an unreasonable contract length. You sign up, and you see it all, find that you only get about 20 locals to go through, when you get through them and get nothing in return, you’re still tied into the agreement for another 11 months. You try stoping payments, and they start sending you threatening emails saying that if you don’t pay them, they will take you to the cleaners (debt collectors). Avoid at all costs..Snake_1421Version: 10.16

✓ The worst company ever!I believed I successfully delete my profile and app 2 month in. 6 months later after no communication or activity you renew a 12 month maximum subscription. It’s highly unethical to charge. Individuals future membership that they have explicitly expressed no interest in. Immediately after it happened I reached out through emails and phone calls, exhaustively, attempting to rectify the situation. Despite my efforts you refused to provide a refund which is not only morally incorrect but potentially illegally incorrect. It is deeply disappointed that such practices are allowed to persist. Subsequently, I have reported you to at least several authorities. I strongly advise anyone to read reviews thoroughly before engaging his business and I implore their unscrupulous practices immediately..EvangamkrelidzeVersion: 10.5

✓ Seems like a scamI signed up and thought it would be a good quality way to meet people. Now I’m trying to get my money back. As soon as I paid a subscription everyone disappeared and I had one profile visit in 3 weeks. Before I signed up I was being told how many, 50 or so people, were interested in me. Don’t waste your money..MievtastixVersion: 8.2.0

✓ Absolutely Awful...This is, by far, the worst dating app/site I've ever used. The extortionate minimum membership length you have to sign up for is bad enough (you can't even see photos without this, let alone send messages), but things don't get any better once you've coughed up the money. The most baffling design feature is that there's no search/browse function - you can't just see a list of all the profiles in your area etc. Instead, eHarmony drip-feeds 5-10 profiles to you per day (half of which are usually photoless). There's hardly anyone using eHarmony (not surprising) so the profiles you get drip-fed to you will get further away from you location-wise very quickly as the system tries to keep scraping these 'daily matches' together for you. This also means you get hardly anyone looking at your profile - I'd get 1-3 views per day, compared with 40-60 per day on Match. Do not waste your time and money on this app!.NuclearGibbonVersion: 8.12.2

✓ Terrible app - Agree with the rest of the reviewersWhilst I can understand that eHarmony uses specific logic and matching to pair up couples, they do themselves no favours getting potential customers to sign up and find their partner using their business model. After registration and filling in all the compatibility data, your access is so restricted that if you can send just one message to someone that is a major breakthrough!!. I had completed everything I could, and even messaged one possible person that was compatible, they wrote back to me but I was unable to reply because every time I tried to it took me to the pay screen. The prices for the subscription are very high, and from what I understand once you have subscribed it is very difficult to cancel your subscription, it would be far better if they offered you a month by month subscription even if it was slightly more expensive than paying for an annual one, this would then allow the customer to cancel after 30 days. Photographs are completely blurred, so you have no idea what anyone looks like unless you pay, One person who was actually interested in my profile wrote to me and said look forward to receiving your communication however I was unable to even reply to this unless I registered and paid. Sadly I have now had to delete my account, as it is pointless leaving it on there as I am unable to communicate with anybody!.Zorko17Version: 8.17.1

✓ Utter rubbish do not useI signed up to this dating site as it cost a lot more than others so I assumed I would see better matches & be using a better app. Boy was I wrong, you’re limited to what you can add on your preferences. I got about 20 potential matches within a 50k radius of where I lived and they were the complete opposite to what I was looking for. I used the app for 24 hours and sent my cancellation in to be told that because I was cancelling I had to pay an additional £50 for a compatibility test which was rubbish anyway and they went ahead and took it out of my account without telling me. Definitely don’t recommend this site and I won’t be using it again and now I’m £65 out of pocket. 😡.Murdo26Version: 8.22.0

✓ ScamThis app is useless outside the US it does not have enough users and they tell you if you pay for premium you will be able to narrow down your location and get additional matches, but are deceptive. You will only be able to do that if they happen to have lots of people in your location! Once you have fallen for the scam and paid the fee, you discover that no there are no additional matches and they will not be honorable and refund you because the app cannot deliver. They will simply cite their policy. Oh! Well! How about decency!!.Rw3rfwVersion: 10.11

✓ Not worth it (Sydney area, under 40)Don’t like deception. Prior to joining premium I supposedly had lots of premium users interested in me. And I supposedly had to pay to see who these people were. After a few days of doing the extremely (and intentionally) limited non paid version, I got premium. I have never regretted a decision in my life so badly. All the 20+ users not only didn’t response but all disappeared within a short time of me joining premium. It was like magic. I have used lots of dating apps and have never seen anything like this. It was clearly a ploy to manipulate me into getting premium. Since then over a period of months I have been invisible. I wonder whether the ratings above 3 are from other countries and people from a different age group coz I can’t see how anyone under 40 would like this app..B_angelVersion: 9.24

✓ Poor or no matchesA premium subscriber, I have very few matches and 3/4’s or more have no photographs, which may signal how feel actual SUBSCRIBERS eharmony has. Whether premium subscriber or not, most men in my preferred age span write so little on their profiles, preferring simply to check a list of interests. Not helpful. Algorithm results not helpful. I’d rather hear what a person has to say about himself, life, books, contemporary politics, whatever. Something. Reveal his voice. Nearly any other app reveals more or provokes more out of its subscribers. What photographs exist are very poor quality and very few in number (despite eharmony offering some 12 slots for any given profile). There’s almost no activity, no one within easy reach of where I live in the U.S. northeast who has an education (my minimum requirement). Why does eharmony have Canadian and British subscribers and search options but not the rest of Europe? Why can’t a subscriber specify he/she is looking within 500 miles or however many? Why so few options on every level? It’s a total bust even or especially even compared to very many free apps that elicit a lot more fun, detailed, revealing responses from participants—OKCupid chief among those, but also Plenty of Fish, Bumble, and Match. All have more possible and appropriate matches for a woman looking for someone from, for example, age 54 to 74..Allthesenicknamescan'tbe takenVersion: 9.24

✓ Nothing if you don’t pay..You cannot view photos, send messages or pretty much anything unless you subscribe for a YEAR.. people don’t want to pay for an entire year especially if they are just looking or if they find that someone special in a month. If they switched to a month by month subscription instead of a one time recurring yearly payment, people might actually use it more. Having an actual photo verification system and not showing profiles that have no photos for paid users would benefit this app. If your not looking to pay don’t bother. EDIT: After receiving a response from the company, my review remains unchanged. They tried to use employee numbers as an excuse to why EVERYTHING is hidden behind a pay wall. So I can’t view just the photo of people because you have over 200 employees.. right… I rechecked because they said that they offer 6, 12, or 24 month billing, however the app, what this review is about, only has a 12 month option at least mine only has that option. There are plenty of other apps out there, and you can use those for free, see pics of people some allow you to see matches, some will allow messaging for free, yet every feature is behind a pay wall with eharmony. Wait I can read a bio.. oops guess that’s all you get, when 80% don’t bother with one seems kind of pointless..Cy_FoxVersion: 9.9

✓ Not worth it. Beware the fine print.There are a lot of other options and I recommend trying those. The app itself is “technically” fine, but there doesn’t seem to be a lot of people using the app in smaller cities. I imagine if you are in the USA or in a bigger city like Vancouver or Toronto, you may have better luck. While other apps do less “matching” and lack a long questionnaire, there are more people to choose from. If you do subscribe, know that there are no refunds for Canadians. There is 3-day cancellation but it is only for specific states in the USA. At some point they changed this to not include Canada. Customer support is firm and impersonal. Ironic since this app aims to help relationships form. I doubt they have repeat customers, and the ones they have, are like me, stuck with it until the end of my subscription..XtnlVersion: 8.3.1

✓ Do not waste your moneyI recently signed up and the billing is super shady and not clear. When I addressed this the very next day I was told they couldn’t refund. Within only moments of being on the app I was solicited for sexual acts. When I brought this to their attention I was told that they were sorry and I could put my membership on hold or give it to someone else. They also said “ We do encourage you to use your best judgment when communicating with matches “ Oh, okay... so it’s my fault that I communicated with this person, when you get no choice about who pops into your inbox.... right..Hannah 00000Version: 8.5.0

✓ Probably better off on tinderYou can not really do anything with the app unless you pay for their premium access which is WAY TOO MUCH for what little you get out of it. If you had a week trial, and the option to just do a monthly basis it might be better, but no the smallest tome frame is 6 months, and like I said you can’t really explore the app to see what little you get, especially compared to other options. The format of the app is just awkward anyways. Because not a lot of people want to drop a ridiculous amount of money for an app on the hopes that they might meet someone, not a lot of people near you are likely to even have the full access of the app. So people are turned away for the price, and the weird set up of the app. Now say you did meet someone that you want to talk to close to you and one of you don’t have the full access you only get one message each. So you can try talking to someone on the other side of the country, or find love with one message. You are honestly better off with tinder. More people are on it (which means more people on your area), messaging is free and useable with out paying for it, if you do want to pay for their advanced account it is cheeper, and you can go on a monthly basis and not pay for 6 months if you don’t want to..Zachh24Version: 8.8.0

✓ Price Does Not Reflect QualityFirstly, the price via the app is far more expensive than what is stated on the site. Secondly, you have to pay upfront which I did hoping that it would weed out those that are only looking for a hookup. Sadly, no. Thirdly, even though I set my parameters, I kept getting messages and matches from the USA. Why? Fourthly, after 3 days, it was the same faces, or profiles with no photos at all. Over and over again. Last but not least, the font on the app is tiny. What saddened me is that the app encourages you to make the first move to the point that you do but matches don’t bother replying. I decided to delete my account. eHarmony don’t make it easy for you to delete your account. If you are in the middle of a subscription you have to send an email. I cancelled my subscription before sending my request to delete. The reply didn’t take into consideration what I had written: which was “I have cancelled my subscription via the App Store. I do not want a refund and would like my account deleted.” The reply was this: We are unable to give you a refund or make any adjustments as you have subscribed through the Apple App Store etc etc. I had to write again to remind the consultant that I was not asking for a refund and that I had cancelled my subscription. What a disappointment..MichmuttersVersion: 8.10.0

✓ Buyer beware!You are not able to try the app without signing up for one year. I thought I was getting a one month membership and tried to cancel within a few hours of signing up when I found that the app was not different than others I had tried and had not too many people in my immediate area. When I contacted eHarmony to ask for cancellation, I found out that I will be forced to pay for this app for one year. Even after speaking with a specialist there was no way to cancel the contract. Look up lawsuits against eharmony and stay away from this company..Ange7799Version: 9.17

✓ No local matches &a scam!!I tried this thinking I was signing up for one month and was charged for a year. There are barely any local matches all the men are out of my province or country! What a scam don’t waste your time!!! Also within a week I asked for a refund and they wouldn’t. I feel taken advantage of!!!.DesimcdVersion: 10.11

✓ Disappointing and over pricedDo not bother with this site!!! It is massively overpriced and has limited number of profiles available. Hardly anybody new joins and you end up with the same 'matches' that you would never find a match with in reality. The initial contract is misleading and ambiguous stating you can leave the contract at any stage but does not mention that your credit card will still be charged for the full year regardless. Very poor wording! As a premium member that has signed up for a year you realise the limited matches available after only 7 days, you still have to pay your full yearly premium - well over $350..Danimay76Version: 8.13.0

✓ Accessibility failThe app is great, however, if your a blind person there are things that are not accessable with it. The questions have pictures for matching plus the ice breakers are pictures and the buttons at the bottom are not labled so if you don't know what they are it's hard. You eed to label the tabs on the bottom, messages, profile, settings etc. The ice breakers need to have questions you can ask and the registration questions need to get rid of the pictures and have questions to ask instead. another thing is people with free accounts not being able to see messages. If people want free they should be able to see maybe 3 messages a day or something..DeutscherblaineVersion: 8.7.0

✓ READ THE TERMS AND CONDITIONSDon’t be like me and not bother reading the terms and conditions. After taking the compatibility quiz then realising the basic free membership offered nothing I decided to pay to actually see peoples faces and send messages to the men now with faces. I cancelled my subscription after 2 days as the app is awful. Showing me people 100’s of miles away, when I tried to change this in the settings it would just come up with an error. Complete ball ache cancelling my subscription then once I finally figured it out they tried to land me with a £130 bill for taking the compatibility quiz which I won’t be paying. I’ve blocked e harmony through my bank. Please don’t make the same mistake as me! Total scam..E harmony is a scamVersion: 10.13

✓ Bad, bad ,badThis app is the first that I’m going to review unfortunately only because its so bad and if you don’t pay you can’t even read the messages that other people sent to you, Let’s start from the beginning it ask you a million on questions just to adjust the algorithm to find you the best match, I was like okay why not. Then when you are finally done with that you think everything is ready to go, Wrong you have to set up your pictures your bio, what you like what you don’t, why they can’t you ask those questions from the beginning? Ok whatever. Then when you are done with that and you want to find your true love you can’t see any of the profile pictures because you have to pay for it, silly me I thought I could see profile pictures for free, all right i was upset but tried to message a couple of the girls anyway, but when they replied you can’t read any of the messages only if you pay so that was the last drop this eharmony should not exist in this form and if you pay for it I hope you already met your true love but I will not pay money for these crooks, I rather go to bars now to meet girls..DavddddsssVersion: 8.11.0

✓ Worst app everYou cant read messages, see profiles, or respond to anyone without a membership , which is ridiculously expensive and you have to commit to paying untill the membership ends. And thats not even the worst part. The way its set is extremely manipulative, in which they shower you with likes and matches whom they think is compatible with you based on their test , only during the first month,then completely dead till the last month of your membership again to make you pay and extend your membership. Tbh very manipulative, and the main aim is to squeeze money out of you..All nicknames taken? really?!Version: 9.19

✓ So clunky and uselessThe concept is great and marketed so well, once in the app pure frustration abounds. Firstly, you can’t do anything unless you’re premium. Once you pay your $300 you are actually able to reply and view matches - great! Except it’s not.. The app happily matches you with interstate options of any age, there are no available filters here. The quality of the matches is the worst I’ve seen on any app, not a single person has caught my eye in the month so far. Messages get even worse - displayed as an automatic category eg “Compliment for photo” or “Smile” (the first time I saw this I thought the user had just told me to smile, almost deleted him on the spot!). When you click into the messages, you can’t see which part of your profile the person has liked or what their comment was? It’s all very bizarre and crazy. Then to top it off, users are notified when you unmatch, again with a categorised “Goodbye” message that sits in their inbox until they choose to delete it. I want my money back but haven’t been able to get hold of any support. 100% do not use and certainly don’t pay..MISS_CHERIVersion: 8.11.0

✓ CROOKSAVOID, AVOID, AVOID this ‘dating app’ like the plague. eHarmony are BULLIES and threaten you with bailiffs if you cancel before subscription period ends. NO CLEAR WAY TO CANCEL within the app or desktop either. COPY & PASTE customer email replies. DISGUSTING service. How they still operate is beyond belief. TRADING Standards and APPLE need to be notified of their intimidation tactics. My succinct review of their dating service, when I did subscribe (WHAT A MISTAKE!!): OVERPRICED. But go ahead and use them if you want to date you sister. Their ALGORITHM and data collection is out of control and matches you with your mirror image. So, if you want to stay ALONE, go for it. eHarmony service and use-ability is absolutely crap - just about any other dating app (and there are some other awful ones out there too) is better than this TRASH, which is saying something. YOU HAVE BEEN WARNED, so do ourself a favour and AVOID this garbage app and CROOK company..GurtanaVersion: 9.14.1

✓ ScamSigned up for a month in 2022, somehow forced to pay for the whole year and was charged twice, cancelled membership, now they are charging me again, for double the amount of last year. What is this.Unhappy customerr 2023Version: 10.1

✓ Premium or just function/no functionI downloaded and tried it. You spend a fair while going through the basic setup but then come through the over-crowded corridor of questions only to emerge in to a room where it feels like you’ve taken on sudden short-sightedness. No pictures are visible and messages are restricted. You can’t chat or set up a date in basic mode. You then get to grapple with the concept of paying several hundred dollars up front, as there is no month-month option, as photo hostage money or closing the app often as someone is trying to make contact. Get Bumble..CawffeeguyVersion: 8.31.0

✓ Absolutely pointlessI tried this app and someone messaged me before I even finished my profile (😒) When I did finish I was surprised to see these fools don’t even show you the photo of people who they match you up with. They show the race (if selected) and the bio and stuff but not the photo. I feel like that sets up for people to swipe to satisfy their race fetishes rather than to care about the person. That and you have to PAY if you want to message someone or just see their photos. There is literally no point in this app for people who genuinely want to meet people for reasons other than blind dating or for a one night stand. I’ve never in my life been more disappointed in an app like this. I would get the same results posting a photo of myself with the hashtag single on insta with my DMs open to everyone. This app is a joke in comparison to apps that already exist such as Tinder. They made me fill out a questionnaire and it felt so pointless to do because they were cookie cutter multiple choice questions that you'd see on a job application or something. This felt like less of a dating app and more of a data collection app. I wouldn’t spend a single penny on this and I urge anyone interested in dating apps to just opt for Tinder. You’ll find the same stuff there but in a more secure way and with less restrictions. Not the best but it’s better than this..A person. Yay.Version: 9.16

✓ Awful awful awfulThis app is awful, expensive for nothing! I wish i’d spent my money elsewhere. It doesn’t even match you with anyone remotely close to what you’re looking for so what’s the point in the algorithm test??!! I opted for someone with no children, it matches me with someone with THREE children! Not to mention everyone seems to live 200km away. Majority of the matches don’t even have pictures!! Internet dating or blind dating??? I don’t want to see profiles with no pictures or incomplete profiles. As a customer, I’m paying a lot of my hard earned money to use an app that half works. This is pathetic! Don’t promise something you cannot deliver! Even Tinder is doing better at this rate. Don’t waste your time downloading this!.Miss b xxxVersion: 8.1.0

✓ Difficult to terminate the membershipI send email 4 days ago asking to terminate membership, the customer service replied with no-refund and didn’t talk anything about termination, like they don’t understand words. Also ,I have to write email to terminate membership? Such a bad app design..CangmumaiVersion: 10.19

✓ Horrible App/ServiceDating apps should be monthly subscriptions. If you meet somebody, then you are locked in to a term with no way to delete your profile and there is no customer support to contact. Clicking ‘Contact us’ redirects you off the app to their website where you login to see matches again it’s a never ending cycle of redirects away from actually providing support. The app is intentionally misleading, with a privacy tracking option buried way at the end of many screens of scrolling. Have to go here to uncheck. There is no way to delete your acct, all you can do is delete most of your information to be an almost blank profile. There are many of these in their system - and you still get matched with them. To be clear, eHarmony’s matching engine doesn’t work. I’m not sure there is even any sort of logic behind the “engine” other than to put a woman with a man (or whatever your preference). Distance, height etc (pick anything you’ve filtered on) do not work. You get “likes” from people anywhere with any type of trait. There are better dating apps with better dating services driving those apps..Jimmybones!Version: 8.2.1

✓ I wish it turned sideways for my iPadThe app is ok. It does everything it should and is easy to navigate. E Harmony is also great. The matching formula seems to include my people with similar interests and drives to me. I can’t complain about any of it.... except. I prefer to use my iPad. The keyboard is bigger, so it’s easier to type, and I can see the pictures better than on my phone. This app was clearly designed with only the phone in mind. The screen only works in a phone shaped way. It will not roll, or turn, so I can have the iPad going across, instead of up and down. This means my keyboard is smaller, it’s harder to type and the iPad wobbles on my lap. I find this very limiting and short sighted, and extremely frustrating..Fi_68Version: 8.17.1

✓ TerribleThe so called upgrade had made this so much worse! It used to be manageable to keep up with the matches sent each day but now you just have to plough through them all with no easy way to see if you’ve looked at them before. When I first logged on after the change I was told my profile didn’t have enough info so had to answer more questions but most profiles I look at have hardly anything completed. There are loads with either no photos or appears no photos on the search screen but sometimes there are if you go into the profile. There is no way to filter out the ones with no photos. Won’t be paying any further subscription and wish I hadn’t paid for a year..LEW3!Version: 8.2.0

✓ Not the best dating app out there!!I signed up for the 6-month premium hoping to take advantage of the dating life. First day using it wasn’t what I was expecting! Eharmony only matched me with TWO PROFILES, including one without a photo, both within a 30 mile radius. I also saw that both of those profiles weren’t fully completed and haven’t been active for weeks and weeks (I doubt they’re fake profiles). I live in a densely populated area and I’m surprised that there weren’t many active profiles showing up nearby for me based on my compatibility questionnaire which was time consuming. This is a complete waste of time and money (very expensive as well), and I’m not satisfied with their service at all cost! Their cancellation and refund policy is also ridiculous, which is only allowed in certain states and if you reside in those states, you would need to email or write a letter to customer service 3 days after signing up for premium to request a refund (excluding Sundays and holidays). After that, they don’t refund at all! I regret myself signing up for this and I wish I never signed up at all. You’re better off using other dating apps..Bsac13Version: 10.11

✓ WARNINGThis is a very bad service. Whatever you do, do NOT get a subscription. It is a scam and the company makes it extremely difficult to shut off their automatic renewal systems. They are preying on people who hope to find love to take their hard-earned money. If you’re serious about finding a relationship, skip eharmony and protect yourself from being financially exploited. There are so many things wrong with their business model. Don’t let yourself be fooled by their slick ads like I did. I thought I was doing something good for myself by investing in my path to finding the right person for me. Instead, I just locked myself into a rapacious financial relationship with a company that has an absent costumer service. Their tagline is that their service is built with love - yes, love of money, that is..Tested subscriberVersion: 10.8

✓ Massive rip offI purchased eHarmony three days ago, I thought I would like to make more friends. Especially after moving into a new home and a divorce. Even thought I had done nothing wrong as far as behavior goes. Within 24 hours of paying $700 they suspended my account. I was then told that I would have to get A refund if I wanted one, like who would not want refund for $700? From Apple since I bought there. When I requested information why they said it was their policy not to tell you? Wow, this company believes they can take this kind of money from people and not give any explanation. I’m sure this review is not going to change their personality nor ethical practices as a corporation. This is a case of where they think this cannot hurt them, and they’re probably right they spend millions of dollars on advertisement so that they can continue this type of behavior. Just before warned, I don’t know if I’ll get my money back or not, but what a major hassle, just to make new friends. I’m not even sure I would have dated anyone, but they definitely are not a safe environment especial Concerning your wallet and the service they deliver..CWE1963Version: 9.3

✓ Customer service issuesTheir customer support is lacking this year. I’ve been having trouble signing in to my account and it took them about 5 days after sending multiple emails and only some of those emails I got a response and the last one making more sense the the rest. Now they won’t answer any of my emails between yesterday and today after following what it said in that email and now not getting the response that I need or a response in general. The only one that I received between yesterday and today was telling me to use the email that I use to sign in which I did use the email I used for my account as well as putting other details I used in my account that they may need to look my account up but didn’t read though the email properly cause they still sent me an email asking for me to use my actual email that I used for my account..Midnight13579Version: 9.25

✓ Don't waste your moneyI am very disappointed with this app. There isn't anything you can do in the free version, so they offer a minimum of six months membership to access the full version, also for nothing. Nothing interesting around the app, complete weeks without any interaction with anybody. I'm living in a city of almost 1 million people and it's incredible I just have only around 10 matches. I become to think I'm an alien. After five months of fighting to cancel the membership, finally, they accepted to cancel the membership (but just because the first six months end). Almost AUD 300 through the toilet literally. I don't recommend this app for dating purposes. Repeat: I don't recommend this app for anything..JADLhVersion: 8.17.1

✓ Won’t let me cancel.They make you email to cancel subscription. I emailed them and they emailed me back saying I must email with the email I used to create the account. Which was the email I was using… currently working with my bank to block future charges. Also not many users in Ontario Canada.SLuSHDoG1450 XVersion: 10.20

✓ Don’t download unless you’re willing to spend £124 straight up.Just downloaded and went through at least half an hour of setting up a profile with some really weird questions to find out that you can’t see photos or even send messages without signing up to six months membership. Really dodgy way of trapping customers. Not impressed. Makes it look like I’m being rude to people who have matched when I simply am not allowed to use the messages at all without spending a minimum of £124!! No free trial of way of testing it out. Not very ethical business model. Also they check every single thing that you type on the app before it’s allowed and seem to deny lots of it without telling you why. Just a really dodgy company. Avoid!.Becki231Version: 9.25

✓ Scam Artists. Don’t waste your time and moneyGoogle Eharmony before signing up. I wish I did. Too bad I can’t give 0 stars. Purchased a month at a 12month cost because it’s what I could afford, expecting a cooling off period. Only bought because you can’t see anyone who’s on there, can’t message anyone, Had the site for a day, had premium for less than a day, went to cancel my membership because it’s horrible and was told I owned the full 12 months. $490. I’m sorry for what? The horrible matches, the less than a day of using it? Sent email explaining my disappointment and they still insist I pay the total. Contacted NSW Fair Trading in regards to it and they are investigating the matter. Along with hundreds of other people complaining to them. Very unhappy..MoistFart98Version: 9.20

✓ Manipulative algorithmsAlthough it appears as though eharmony wants to match people together, the app actually seems to make it so that you dont find a good number of possible candidates. About 80% of my “matches” were profiles with no pictures or only one picture where I could not completely decipher who the person was. Furthermore, I hardly had any “visitors” looking at my profile, and rarely got messaged by anyone. But here is the catch. As soon as my paid subscription expired, and I could no longer see the profiles or see the messages, I got contacted by several ladies, I had many visitors checking out my profile, and was even sent several “ice breakers” by women with a picture on their profile (Which of course were blurred out since my paid subscription expired). I saw right through their gimmick. While I had my paid subscription, I got very little hits on my profile, and when my subscription expired, and eharmony wanted me to renew, all of a sudden it was raining women on my visitors page and messages section. I find this to be actually a dishonest way to do business. I do not recommend. They make it so you DONT find a significant other in order for you to keep renewing your subscription. Border line fraud..OwidhxbsjeiejsjzbzVersion: 10.0

✓ SCAM - DO NOT USESomehow, unfathomably, this brand has gained momentum in the dating scene, which is why people DL it. But if you go through the looong compatibility quiz at the start and want to see any matches, (the photos are blurred out), then you have to pay. If you pay the 50% off for the first month, they then reveal you have signed up for 12 months at full price and refuse to cancel the remaining 11 months! The response I got was along the lines of “you have a total of $568 remaining before you can cancel your subscription”. In addition, the App is clunky and there’s fewer people on here (Australia), than Bumble and Tinder. DO NOT GO HERE!.ARHChilldVersion: 10.13

✓ Charging 400$ per year. Hard to cancel. Not recommendThey changed me 405$ for 2-d year without telling me even the amount. Cheaters. You can’t delete your profile easily, you can’t cancel membership easily, need to go through long process. Don’t recommend.Landon3384838Version: 10.12

✓ Do not joinSo when you sign up you don’t have the full membership, so you get messages, views, likes etc but I doesn’t let you see any of this. So I went for a full 12 month membership because it was the cheapest and the most reasonable option for pricing. I signed up to the 12 month option and instantly I regret it, there’s hardly no matches in your area, I had messages from people abroad and within on the hour I tried cancelled and asking for a refund because it was so dire. E harmony offer a 3 day cancellation but because I wasn’t in certain states even tho I’m in the uk they wouldn’t cancel but only offer pausing my membership for 6 months but still I will still have to pay the outstanding 3 payment out of the 4 payments for the service. So people please read this, stay well away and I don’t mind paying for a dating site but this site just wants your money and that’s it. Try match it’s much better and better value for the money..Gez1990Version: 9.15

✓ Biggest mistake of my life. It’s a scam.I deeply regret using eharmony. Not only will you get no matches because everyone on there isn’t paying an arm and leg, so they can’t message you… I’m order to cancel auto renew or delete your account, you must email them. I’ve sent dozens of emails over days and no one has answered. I will have to cancel my credit card soon so they don’t take more money, which is what everyone says get do. There are plenty of free apps that do the job better. Don’t waste your hard earned money and get scammed..TataddictVersion: 9.17

✓ Not worth itWhile I believe eHarmony will have more serious matches, it feels too much like all other dating apps. Too wide of a selection - doesn’t feel like they are truly giving you the best matches. The quiz itself is bothersome - not because it’s there (I’m glad they have some sort of system where there’s substance and not just “oh he’s cute, swipe right”) - but because quite a few of the questions I didn’t agree with any of the answers and wouldn’t react in any of the ways they listed. It caused me to select an option that I felt was most like me out of all the answers - even if it was completely different then me to begin with (lesser evil type of reasoning). In doing that it lessened my trust in the matching percentages to begin with and dang - there’s not even a month subscription option? You go straight to 6 months for like $200+??? Yeah no, thank you. eHarmony may have been popular 15 years ago and has the recognizable name but there’s no way I’m finding any guy on there that’s not already on hinge, bumble, etc. Bummer..Lizzybusy1Version: 9.26

✓ Can’t change country back.So, I’ll start by saying that there weren’t too many interesting matches in my area <200km, so waste of money for me. So, I got bored one day and changed the search radius to another country just out of curiosity. Now I can’t change it back to my area. Every time I try it says “an error occurred, please try again later.” It’s been this way for weeks. Don’t bother with eharmony..CrussseeeVersion: 10.10

✓ Let downThis app is a huge disappointment. You cannot experience much functionality without purchasing a plan. Plans are not cheap and are strictly non-refundable. A short trial period would be far preferable to requiring a blind long-term commitment. Search filters and match lists are very limited. I don’t feel like I have much control over where and what I can search. Though I’ve communicated with some men, I don’t feel like we are very compatible, which makes me wonder if their match algorithms are accurate. The most disappointing part is that at least half of the profiles that are visible are incomplete. I’m not opposed to paying for a service and allowing time for matches to come around, but since I’m paying, I expect a level of quality in the match pool. Eharmony could do a lot more to filter out incomplete profiles so that they provide a quality product to their paying customers. In reality, I waste time scrolling past empty, nameless profiles. Too much wasted time for the cost. I would not recommend this site/app. I will not renew my plan and sadly, I rarely log on (despite already having paid a fair amount of money)..Greengrass12345Version: 8.14.1

✓ Nobody using itDating apps only work if lots of people use them. I succumbed to paying for this as I couldn’t see anyone’s faces on the free version. Honestly, who is ever going to start a conversation with someone if you can’t see what they look like!! I started a couple of conversations but quickly realised this app is little used - the matches I was served up didn’t change for weeks - and probably the people I was trying to connect with couldn’t see me so had also given up. I also have the free version of Bumble, which you can actually use to see, match and message people, and because of this, is far more frequented than eharmony. Yes, you only get to see who’s ‘liked’ you if you pay on Bumble, but at least it’s useful for matching. With Eharmony it is impossible to ‘try before you buy’. Seriously; don’t bother with this one. I really wish I hadn’t..BomberchickVersion: 9.14.1

✓ BEWARE!!!!I opened an account, had to sign up to see profiles so chose the cheapest options. After a few days I decided it wasn’t for me so I tried to close & delete my account……that’s when it gets fun! Trying to delete your account is so difficult, you have to email eHarmony, then, they tell you that you have to pay for the FULL YEAR because that’s what you signed up for! I am now receiving threatening emails to pay up or legal action will be taken against me to recover debt! I am still emailing them advising that I don’t want the account & have deleted app & advised them as per their instructions however, they still believe they are entitled to a full years money even if I don’t use their product, who does that?!! Apple, you need to get these clowns off of your AppStore..PagesterVersion: 9.19

✓ Too late when you realise it's unethical appI believe I've cancelled my subscription few months ago as they said it's easy to cancel the subscription online (which I did). Then yesterday I found that an automatic payment had been made for 12-month subscription. The app on phone was not allowed me to take much action. So I have to check on the computer and found out that there's a reminding email saying that the automatic payment would be made. It's unethical that the app has many ways to get people money. People usually use the app on phone and the reminder did not show there. I wrote them an email saying that it's unethical to earn money by taking advantages of other people's omission. The customer service care just emailed me and said they cannot make a refund. I know the company will not change it's practice. So just be careful before you decide to pay for the subscription. I wished I read the feedback before I started the subscription. It's too late now.NutrichocolateVersion: 10.7

✓ Overpriced and underwhelmingI made the mistake of signing up one night after I had taken my sleeping medicine for insomnia and was almost like sleepwalking. The next morning when I realized what I had done, I emailed them to get my money back and I also had my doctor copied who said she would verify that I had done it in a sleeping/waking state due to my insomnia response. They refused to give me my money back and instead added even more months onto it for free when what I really wanted to do was not to be online in that capacity. Yes I know , it was my fault but I feel like with a doctors note they could at least give me my money back within 12 hours. So they refused and I tried to set up a profile and see if I could at least use what I paid so much money for accidentally. The matches are so underwhelming and the entire set up is horrible. They don’t follow your guidelines when you ask them to stay within our particular district of people and they ask the wrong kind of questions. I don’t know how anyone finds anyone else on this dating app. There’s also not the option of looking for male and female partners. You have to be straight in order to use it. What an outcome dated and frustrating process this has been. I don’t recommend it. Please don’t do it!.Emlt123Version: 8.18.1

✓ Forced Compatibility Quiz After UpdateAfter the latest update I was forced to log back in (had forgotten my password so had to reset it) and now I have to fill in a Compatibility Quiz with choices of answers that aren’t applicable to how I would answer the questions and I can’t seem to use the app, or the website for that matter, until I complete the quiz. If I can’t figure out a way past this, I’ll be canceling my subscription. Update (response to Developer): Thanks for responding to my review. As the options for the answers to the Compatibility Quiz questions don’t include one that’s applicable to how I would respond to the question, I would be forced to choose an answer that doesn’t represent myself and this would also likely to be the case for someone whom I’d be compatible with. If these answers are going to be used to select my matches, I no longer have confidence that eHarmony is going to present me with compatible matches so I would like to cancel my subscription. However, I can’t seem to navigate to a page where I can cancel my subscription as I’m repeatedly presented with the Compatibility Quiz. Is there a way to cancel my subscription without answering the Compatibility Quiz questions?.IiNetterVersion: 8.1.0

✓ It’s a waste of moneyI really can’t recommend. I’m able to cancel my subscription however cannot get my money back as I bought it through the app rather than on the website, so that’s quite a substantial amount of money that I have lost. The only reason I was convinced to sign up and try it was because of the 14 day period within which I can cancel if I no longer want to use the service. For me, it has been terrible. The so-called compatibility rating wasn’t very helpful in terms of finding people with whom I click, I constantly get messages from people who live all over the country, which is no use to me as I’m no interested in dating anyone who is hours away. The number of new people who sign up is relatively low week-to-week so once you’ve scoured the people within your specified preferences, which wasn’t very many, you’re basically left waiting for new people to sign up. I live in a city and haven’t found this even remotely beneficial..Caasi86Version: 8.18.1

✓ DeceptiveI found out after paying the annual fee there was no one really in my area using Eharmony so I immediately asked for a refund citing ‘unable to provide me the service I signed up for’ which is to ‘connect with new people’, but they refused to refund any of my money. While the App Store states a rating of 4 stars, on the consumer review websites Eharmony has a rating of 1.3 from thousands of reviews and most people have had the same issue I had. Because Eharmony subscription is expensive and they are only unable to provide the service they state they offer to most people. Due to not refunding my money, I tell as many people as I can of the experience I’ve had and to avoid the company (this is technically how I’ve ‘got my money back’ and how many people will be getting ‘their money back’) and I think that’s a very bad business move to leave so many people dissatisfied and grumpy enough to tell people to never join Eharmony. In this day and age, it really is business suicide..Kasper1100Version: 10.13

✓ Would leave no stars if I could.Basic membership doesn’t really exist, you can’t see any information, messages, people’s pictures. Pretty much forcing you into purchasing premium, which is ridiculously overpriced. Also having to subscribe for 6-24 months??? Do you really have that little faith in your own service?? Purchased premium in order to actually use the app properly, realised after about 10 minutes it was no where near worth it, and put in a request to cancel the subscription, during the 14 day cooling off period. Have now been charged £65 for cancelling, because I used the service for 10 minutes. Absolute joke..AhoylaurenVersion: 8.16.0

✓ Erasing IssueAfter filling out many multiple-choice questions, this app deleted my 'about me' paragraphs three times and I decided not to enter it in a fourth. This was super frustrating and caused me to go to eHarmony immediately to request a refund only within hours of joining. They refused so I had to get my credit card company and Consumer Affairs involved. Although I normally would have reported it to the app developer, I'd had a similar issue with eHarmony many years ago so I wanted to await eHarmony's response to see how they would handle this. I tried with them twice this time, but it was a huge disappointment which is why I left. If you have more patience, time, and determination than I, work directly with the developer. Other developers have been pretty cool people and are willing to help whenever there is an issue and are grateful for the opportunity to improve. My suggestion to the developers here is that if this is a timeout issue that does not notify customers in advance that they are about to time out, create a feature that pops up on their phones to let them know. I don't know what the issue is, but a much later screen suggested app access had expired (in the tiniest print imaginable). This was after I went through the multiple reentering pains, hence my bad review..Texas ToniVersion: 10.9

✓ Money GrabI NEVER give apps any kind of review but I had to give a review on this particular scam. This app is nothing but a cash grab. I joined that app bc I’ve seen the adds on tv and thought why not? Once I actually joined the app I thought the process that you had to go through (taking a personality quiz and whatnot to get best potential matches) was pretty good. I like that the filters worked well and everything. But then I realized, I had to PAY see people’s faces. Once I tried to get past that, I realized I had to pay to see messages. I had responded to this one guy’s reaction to my bio and he had texted me back and I had to PAY to see what he said. That infuriated me because he seemed like a pretty cool person based on his profile. I also liked that he interacted with me first. I deleted the app mad and just added my ig in my profile and deleted the app. Some months later I rejoined the app for some random reason and realized that he has messaged me again and I felt so so bad but I was not going to pay what would end up being maybe hundreds of dollars (i might be exaggerating) for love, a date, relationship, etc. I deleted my account after this. Screw this app..Heyim_leahVersion: 10.18

✓ Disappointed & Trapped for a YearVery few candidates and the company traps you into 12 monthly payments. They absolutely will not let anyone out of a subscription prior to 12 months. If you are disappointed with their product, they do not care whatsoever. They only care about getting your money..BigFiyoVersion: 9.17

✓ AwfulThe subscription is a waste of money. In the past 12 months I’ve matched with more people 2000 miles away than I have within my pre set match distance. I never had any intention of renewing because of this and have stopped using the app. I’ve now had debt collection emails demanding payment stating their terms and conditions forbid me to cancel at this time! So no communication or notice until after the maximum cancel period. £350 a year is crazy money for something that doesn’t work. I’ve never been made aware of any intention to auto renew. They claim the auto renew is a function to ensure continuity and unrestricted access to their users, when in reality it’s to ensure they get the money in the bank before you realise you’re tied in. It’s a bloody con! It wouldn’t be any trouble for any user to have a pop up notification stating the membership is about to expire. As far as I’m concerned I paid for a 12 month subscription and nothing more and I’ll not be paying anything more either. But be careful! They’re a bunch of con artists!.JoEmO1059Version: 9.6

✓ Do not buy this app they will make you pay the entire yearI registered for this app, thinking it was like Netflix, like you can cancel and not have to pay for the rest of the year. OH Boy, I was wrong. After less then a week on the app I wanted to get off it. Your inbox gets flooded with messages, and there are no way to actually talk to the people your are interested in as you can not filter the inflow. So I asked to cancel my membership, and they did but they said I have to pay the remaining 12 months which is over $300. I have asked several times to get out of this and they denied it. Horrible service!!!! Do not waste your time or money!!!!.Melissa_marie.xoxoVersion: 8.19.0

✓ Made for slim attractive young white yoga womenSorry but it’s been a terrible experience. I have better matches on lower quality apps. I came here for more authentic connections and matches that have depth. However Ive found that the “quality” professional men who are of any interest to me (many of whom are average in looks) appear to be elitist types. The ones who are left-leaning when spouting their beliefs but who are in reality superficial and dangerously judgemental and elitist - quietly judging and putting people in boxes. Many don’t even take the time to write anything in their profiles. Basically if you’re a woman who is non Caucasian, if you have rounder proportions, if you are older (and especially if you’re all three) you will not be considered as a potential serious partner by many of the men on this app. Overlooked or seen as suitable only for a one night stand at best. Regardless of how attractive and emotionally intelligent you may come across in your profile. Better off sticking with the lower quality apps and doing the work filtering through a bigger variety of men yourself. Ps. If you’re white, slim and attractive, you’ll be fine..Miiiiiiii8Version: 9.17

✓ Useless app and they are still charging me for a deleted account!Unless you pay close to £20 a month, the app is useless. How are you supposed to meet a “match” if you can’t see or can’t message them? Signed up for an offer back in November last year which ended up being a year’s subscription. Even now I no longer need it (no thanks to eHarmony, I never found anyone worthwhile on this app) I still have to continue paying £20 a month. I directly asked eHarmony several months ago to delete my account and erase my financial details. They’ve deleted my account yet I’m still being charged monthly. They clearly haven’t deleted my financial details despite my request, which I’m sure is illegal. Why do I have to continue paying for a terrible app that I’ve no longer got an account with??? I’ve requested a refund and cancellation for the money which has left my account since they deleted my account, yet I’ve yet to get a penny back. Stick to Tinder folks, it’s 100x better value for money!.Ash WellsVersion: 9.14.1

✓ Thieves. And limited local members waste of money.I used this so for 3 months and was lucky if I found six local ladies so looked further a field and still no luck. Tried another dating app and loads of ladies on it. I now have a lady and we have been seeing each other for two months. Tried to unsubscribe but no have to wait the full twelve months so now these thieve are fleecing me my subscription for another six months even though I’m not using it. Do not recommend this app. Go elsewhere they are also cheaper and only monthly subscription..Teally hungryVersion: 10.0.1

✓ THIS APP IS A SCAM ! DO NOT SUBSCRIBE !!This app deserves minus stars, upon entering the site you are asked a series of questions for your profile, a majority of the answers are nothing I would choose, but to move forward you must make a choice, therefore my profile is very inaccurate & my matches also inaccurate, so a waste of time & money. Thinking I would just cancel my subscription due to its inaccuracy as it states cancel subscription anytime when you select your option, BEWARE & READ THE FINE PRINT!! I now have a payment for the next 12 months for an app I will no longer use & is a waste of time. Unlike all other apps where you can cancel anytime this 1 you can not !! After I emailed my request for my subscription to be cancelled I was informed that it would be cancelled in 12 months as I still owe 11 months of payments which will be hundreds of $$. To bad if you do find someone & no longer wish to use the app. I wish I had come & read the reviews first instead of trusting a site that seems to honest & reliable upon first glance. This has been my first venture back into the dating world & is extremely disappointing. I will be contacting consumer rights Australia to make them aware of this site & its policies, hopefully something can be done as Apple appear to be doing nothing for its loyal users as seen in many other reviews of this site..JskullzzzzzzzzzzVersion: 10.22

✓ Money grabThe shortest subscription option is a 6 month contract. If you meet someone in a month and wish to cancel your membership, you still pay for the remaining 5 months. When you speak with CS, they shove the terms and conditions in your face like a large corporation does. Maybe they should pretend like they care about people and the relationships they are trying to forge rather than being a business. I’m sure people would use the service more than they are now. The user base on there is NOTHING compared with the other major apps. Knowing what I know now, I would not recommend eHarmony to anyone. What a bad experience..BrickRobboVersion: 9.10

✓ It’s basically Christian mingle in disguiseDon’t trust the positive things you’ve read about this dating site/ app. First, the app stinks and one would think for a company that has been “successfully” active and around for so many years they would have better IT and software development. The functionality of how to use the app and its limitations is just so depressingly bad considering its 2021 and the ability is out there. Do better EH!! Also, after being a paid subscriber for 3 months now I’ve come to realize that this is basically Christian mingle or something of the sorts in disguise. Nearly every guy on this site is preaching about how he lives the lords way and wants to find a woman who will worship with him and a faithful “Christian” woman who yada yada, you get the picture. Maybe they feel their options are too limited on the actual Christian dating sites, maybe they are on both, maybe EH is cheaper?? I’m not sure, but for a site that claims to not prioritize faith based dating they sure have A LOT of guys seeking exactly that and makes me regret paying for this if these are the only matches they can seem to find in a 150 mi radius (oh or truckers). 🤨 P.S. I’m not exaggerating. Be warned..Dm0309Version: 8.24.0

✓ My reviewSo… iv used multiple dating apps and always have been disappointed. But this app… this was different, i had high hopes, iv heard this app has been around a long time. I feel sick giving this app 1 star because it doesnt even deserve half of that. First of all, i created an account, it requires measurements such as celsius and height measurements, so i have to use google because i dont know the formulas off the top of my head. Anyway everytime you leave the app for a half a second, it RESETS the whole page, so im trying to do these “questions” that you answer for your profile and i have to google stuff, im on the last question after spending 15 minutes thinking filling out the stupid questions i go to google one thing go back, boom all gone nice app. Ok second of all WHY ARE THE IMAGES BLURRED?!?! I assume its just a greedy money grab by the developers desperate to pinch every last bit of content to make you pay for their”membership” or whatever. I mean it has to be some sort of sick joke, like if i wanted to do blind dating id get a blind dating app it’s absolutely unbelievable… theres more problems but its not worth anymore of my time. One of my “questions” on the app was already rejected. DONT WASTE YOUR TIME ON THIS APP UNLESS YOU WANT TO SPEND MONTHLY MONEY.BAILEYИIGGAVersion: 9.13

✓ Not worth the moneyThe matchmaking metrics they pride themselves on are questionable at best. Having tried many other apps, I can attest to far better results with other (cheaper) options. If the handful of “matches” provided were of higher quality or better fit than other sites, they’d have something to offer. That, however, is not the case. As with all online dating apps, these things take time. However eHarmony doesn’t offer any sort of window for satisfaction when it comes to reimbursement. They take a hard line on their policy for customer (dis)satisfaction which I can only assume is based on a clear appraisal of the fact that they overcharge and will never see any more of your money. Folks, dating is rough enough. Online dating more so. If your assumption is that they charge (significantly) more than other services because they’re better, please PLEASE think again. I have several months of subscription remaining yet I’ve deleted the app. If this review saves even one person the same frustration I’ve endured, I’ll have gotten my money’s worth. And if you’re hell-bent On spending money on a dating service, try Match or Bumble or even Zoosk. It’s the same people for the half the cost..Xah27Version: 8.2.1

✓ Rip off high profile dating site with awful customer supportAvoid! Really disappointed with eharmony! Thought there would be more members and matches. Most matches have no photos! After one week there are less members and viable matches than any other dating site I’ve ever seen. How can they charge the high prices for this poor product?? Should be banned from the App Store. Feel genuinely ripped off by the price I paid. Just wanted to quit after 7 days and get a refund but eharmony or iTunes will not reply or refund! Avoid! I noticed my previous complaint has still not been answered either, meaning customer service is very slow and poor! Eharmony simply is not fit for purpose! Don’t waste your money!.Radium FieldVersion: 9.9

✓ Absolute Train-wreakTerms and conditions are hidden, but the app is not accessible to Canadians AT ALL, no refunds FOR CANADIANS, no searching FOR CANADIANS, no matches FOR CANADIANS. Scum, just total scum. Customer service was nice enough to tell me they’re scum, so there’s that..Gabbymi22Version: 10.14

✓ Beware the fine printThese crooks have a history of charging people after they unsubscribe from the service. Google it. I cancelled my subscription via the app and they charged me over 600 dollars half a year later for a full year of service which I never used or agreed to. Absolute scam ! Many people have a story like mine, avoid this company! Zero stars!.Brendon718163638Version: 10.7

✓ RidiculousI think the compatibility system is a great idea, however on a free plan you can even see any of their pictures! It’s not all about looks, however pictures can say a lot about someone. The premium plan is absolutely ridiculous, they want £110 for a 6 month subscription! I just can’t understand why they don’t offer a free trial or a subscription for a shorter amount of time. If it was good value for money it would be a much different review, however £110 is a ridiculous amount of money to pay just to be able to message people and see their pictures, especially when there are tonnes of other dating sites which offer much more reasonable pricing, much more useful tools and a much better free service..Meg20901Version: 8.17.1

✓ Honest reviewI actually read some reviews saying to stay away and unfortunately I can confirm it to be correct. I thought paying for this I would have had better experience but I was wrong. There are still scammers on this which want to move you to what’s app or that. They want you to invest your money so please be careful. As a guy it’s impossible I actually have sent over 200 profiles messages which you get no replies at all. I feel like half of the profiles are fake and when you do get a reply the girl ends up being completely different from her profile. I can’t believe I am saying this but I actually had a better experience on tinder than this. My best advice if your a guy is to forget online dating trust me I have now tried every online site for the past 10 years and it’s a very slim chance of meeting someone for a relationship. I have recently tried speed dating and had an amazing experience as you know the girls are real and your not being scammed so I recommend that instead or asking your friends or work colleagues if they know anyone single. I hope this helps you Thanks..Stuart7477Version: 10.6

✓ DO NOT USE! FRAUD COMPANY. Scam!Do not use this service. A complete fraud company who will do anything to steal your money. They give your offers for paid service then all the options charge interest now matter how you pay! Then the site itself is poor, not active profiles, barely anyone on there and you try and cancel - within your legal 14 days period - you cannot do it. You can’t do it via the app nor even the website! The website tries to offer you “compensation” - you say “no” everytime. It then just says “contact customer services” - they don’t reply to emails. You have to chase and chase via Twitter. Finally got a number and then wait on hold. Get through o someone and they claim you took the compensation - completely and utterly false! They will do ANYTHING to take your money. You then have to talk to an “account specialist” who they can’t put you through to - only send you an email AFTER your call. This is the WORST service I have ever used. Least the others just don’t care but they don’t actively scam you - this lot do. Please never use this service..The Real WalkindudeVersion: 8.28.0

✓ Just another dating site who want full controlAnother dating site that does not allow you to search, but rather they choose who they show you. Be VERY careful if you sign up and pay. As I found out, their were only a few in my area. Before you pay, you will receive many likes and messages. Upon paying, these people are not in your country, do not have photos, and do not reply. They will Never allow you to cancel your membership or subscription. Once you subscribe, you are locked and PayPal fully support this site. No buyer protection. If you pay, ( like I did ), you can message a free user, however, they will only see your first message. Any further messages to them and they will need to pay fir a subscription to read. Highly manipulative. Anything important about the account, such as closing it, you will need to email this offshore group through their email address ( if you can find it ) As the saying goes, and in this case very much so, “ Let the buyer beware “ Keep your money!.Tough Ninja Kid!Version: 10.21

✓ Super ExpensiveThey won’t tell you this up front, but I will. It will cost you at least $300/ 6 months to see your match pictures & to be able to text them !!! This is insane. I am not sure who designed the business model of the app, but I personally don’t think this would work. Before you collect all my info. And asking me every detail, please make sure to mention the costs before up front, so I don’t waste my time filling up these questions..YasirYasirVersion: 8.2.0

✓ Very MisleadingYou should advertise yourself as a premium app requiring payment to use! I went through all of your questions and information and giving you my personal information only to be met by requirements of payment to become a premium member to be able to use your service. Now don’t get me wrong it’s not the problem of having to pay for your service. what the problem is is that you allow someone to go through the very time consuming and personal experience of making and account only to them tell us we have to pay to use the site/app. If I had of been told beforehand I’d maybe consider it but I don’t like being fooled and mislead and put through that. Oh and not to mention you now proceeded to send me endless spam for your misleading app. I would never recommend this app and site to anyone. Why would I pay for a service that may not even be any good!! Dodgy.BlehdoeVersion: 8.20.0

✓ I wouldn’t waste my timeThey force you to choose a plan between 6 months, 12 months, and 24 months. They do this because apparently that’s how long you need to benefit from all of their services. I thought it had some nice features, but was underwhelmed by the matches on there. That’s okay, eHarmony can’t do anything about who gets on there or how many people get on there. After using it for a few hours, I decided to cancel my subscription. You have three business days to cancel, they did not allow me to do so. This is the first time I’ve ever left a review anywhere, and first time I filed a formal complaint with the Better Business Bereau. I have a deleted account that I will now have to pay $200+ in 6 months for a service I had for less than 12 hours. You have to be fully committed before getting on here and I think that is ridiculous. Choose another app or site that lets you take it a step at a time and determine how long you want to be in contract, not demanding a 6 month commitment at a minimum. Prices are steep too, and they don’t have a customer support number. I tried 5 different numbers online and none of them worked. The email customer support usually took more than a day and a half to respond. I came here because I thought eHarmony was THE dating site, but it is definitely not..Davj32Version: 8.9.0

✓ 1.03 out of 5 on Better Business BureauEHarmony charged me almost $200 without my permission even though I didn’t sign up for their premium service. When I disputed the charges, they were unresponsive until I repeatedly contacted them. Then they got aggressive and refused to to reverse the charges. Then they sent the balance over to a collections agency once I had my bank reverse the charge. They also charged me a second time (for a service I never requested, mind you) and sent that to collections as well. I had to report them to the Better Business Bureau to get them to stop financially harassing me. And when the BBB stepped in, they played dumb, responding with basically “omg how could that have ever happened?! We would never do such a mean thing to anyone”. If you go read their reviews with the Better Business Bureau, this kind of thing happens all the time. They are basically a giant scam corporation and I would advise that you don’t even download the app, because they will find some kind of back door way to charge you like they did with me and many others who simply downloaded the app and made a free profile..Nirvana121Version: 9.14

✓ RipoffYou can’t see any photos without a premium membership but that’s only clear AFTER you’ve wasted time making a profile..C.O.U.T.HVersion: 10.16

✓ Think Twice Before You Fall For Empty PromisesMy experience with eHarmony was like a bad breakup. So before you decide to pull the trigger on the membership make sure you understand everything up front and more importantly your area has enough people participating. I came in being hopeful because of how they’ve advertised on how different their process is from typical dating apps. However, it came with short falls. Like in a normal relationship you hope those short falls don’t become a problem so you give it a try. Don't do it. We all have preferences on who we are looking for and well when I applied my requirements my choices were very limited. I kept thinking it would get better but saw more incomplete profiles, no photos and even less of those profiles responding. I had finally given up and reached out to them for a refund for the remaining time I had on the membership. Of course like asking for divorce they said no way. For the amount of money you spend on here, really consider if you are in for the long haul before your refund period is up. Mind you the period isn’t really long enough to really understand how the application works. My current results are 15, half of that are incomplete profiles or no photos and the other half not responding. All eharmony has to say is relax my requirements. Ask yourself would you relax your requirements if you're spending that much money? This was my experience and I wouldn't recommend it..ThunderouswolfVersion: 8.21.0

✓ Few users and few matches - poor valueIt’s a great idea, but the fact that in reality you have to pay to use the platform properly means there’s very few people that are genuine users. I’m in Eastern Australia and after one round of checking my matches I was down to literally two people, and only one seemed to be actually active on the site and (kind of) compatible. As others have said, this is designed for people who are a little older and the matches in my about 40yo range show that. If I adjust the preferences to younger people there’s basically no one shown. In theory, the ability to write more detailed notes about who you are and what you like/are looking for is a real positive. But with very few users it means this is effectively time wasted. Surprisingly there are lots of people who don’t even post photos and are clearly just checking the site for whatever reason - weird considering free users can only really see names and blurred photos. That fact doesn’t make me comfortable at all. Also you can’t control who sees your profile as preferences only apply to who you see, not who sees you. If you want to block people outside your area that doesn’t happen, so be prepared to get likes from people on the other side of the planet! Not very helpful. All in all, a nice theory, but the paid option is the only meaningful way to use the platform, and there just aren’t enough people doing that to make it work. Save your money..Jackson12345612345Version: 9.12

✓ Too expensive, too few peopleSave your money because most of the profiles on here are not paid, which means even if you pay their crazy prices for a subscription, the person you message can’t write back because they probably don’t have a paid account. Massive scam. This is why they don’t offer monthly memberships like every other service, because they KNOW not one single person would renew for a second month after experiencing the reality of a paid month. AND you have to message customer service if you want to delete your account while your subscription is still active - that’s the other way they make it seem like there are more people, because even if someone doesn’t want the service anymore, they can’t just do a self service deletion. Yes, it was so bad that I am deleting my account while I still have paid time left. Truly I wasted $300 on a 6 month subscription. I might as well have flushed Benjamins down the toilet. Watching them swirl would have been more engaging than this app. Luckily I found a good man on a different paid app. So I have nothing against the idea of a paid service, but this one is truly awful..Manda65017Version: 10.8

✓ Disappointing customer service and app -would give no stars if possibleI am terribly disappointed with the atrocious customer service presented by eharmony and deceptive practices that do not allow you to cancel your membership without continuing to pay for 12months. The app is not well organised and lacks several customisable profile features that other dating platforms provide users with. The customer service team hide behind legal terms when asked to accommodate simple requests to cancel and indeed the fact that the customer is unable self-manage this function also further reinforces the notion of a he platform’s predatory and deceptive nature. I can think of few other services where you are required to continue paying after cancelling a service and not receiving said service (or an outcome/match in this instance). I am wholly unimpressed and will be warning all to stay away and seek other less deceptive apps..Disappointed + deceivedVersion: 10.9

✓ Can’t do a thing, unless...You’re a premium. Which is weird because it advertises that you can see “unlimited” pictures as a premium member as if there’s even a minimum to start with, but there isn’t. I don’t have the funds to pay right now so unfortunately I can’t really do anything, even see one photo of one person I may be interested in Edit: unhelpful response, what I’m getting at is that the basic account doesn’t let you do anything to experience the app even a little other than filling out your own profile, getting matches and a lot of notifications... but you don’t see even one picture and can’t send even one message which makes every notification and match useless until you pay, so you don’t get any feel for the app with a basic account, tinder and bumble do better and they’re pretty sleazy apps... and based on other reviews the app pricing is shocking compared to on website.JinchuurikkiVersion: 8.11.0

✓ Useless and scamThis app is totally useless without membership. You can’t see pictures or send/receive messages. No trial period. Memberships are expensive with at least 6 months commitment. There are not many matches available. I feel like it’s a scam. Stay away people..Mani sapVersion: 10.18

✓ Horrible do not sign up!Do not waste your money on the app. I was thinking oh I’ll try it out for $10 or do a trial period. Nope you have to sign up for 6 months minimum and it’s over $100 per month! When I wasn’t satisfied with the options on here, I wrote customer support as follows “I signed up for a 6 month plan several weeks ago, and I have been very disappointed in the selection of men on this application. I tried it out as I heard it was good for finding someone to be in a long term relationship with/marry and I have found very few potential matches. Given the vast number of options I have with other services, I am formally requesting you refund me on the credit card I used to charge the account when I signed up for eharmony and confirm cancellation. I am not at all feeling as though this service has been satisfactory in any way, or that it provides a pool of good matches. I have seen many unattractive matches with no higher education or education level is high school which is incompatible with what I am looking for”. They will NOT refund any of the subscription charges!!! Terrible app, terrible customer service , not a great pool of matches at all. I’m shocked this app is still in business — oh ya, it’s in business because it overcharges its members and won’t let you cancel. Do not sign up ….Alycia617Version: 10.9

✓ In my experience this app is a ScamTL/DR poor UX, poor candidates, misleading practices. Don’t waste your time. Firstly, UX suggested I had to sign up for a paid subscription to use. Having used other paid dating apps, I signed up, and cancelled after a week or two as the limited options weren’t to my taste. After I cancelled the subscription I deleted the app. Then I was billed! So I went to the desktop version to cancel (figuring they were using a known fraudulent way of not letting people cancel via app, only desktop sites). The desktop site has me go through a series of screens which again led me to believe I had cancelled, but I was more careful and did this twice - a second cancellation shouldn’t be available if the first went through, right? The final screen noted I had to write a letter to cancel my mandatory TWO YEAR, REPEATING subscription. Ie to a single who is signing up, eHarmony expects that not only you won’t find love and get off the app within two years, but also that you will need a second two years to find love! A little contracting to Hinge’s “designed to be deleted” motto….AmbergineVersion: 9.23.1

✓ Too expensive/not enough prospectsI’m paying for the year , which was the “best” deal. They don’t give you a month to month option, and I believe the least you can do it 6 months. After being on it for less than a month, I’ve concluded I have totally wasted my money. And it’s a good chunk of change. I have a very specific type of guy I go for and on pretty much any other dating app (I’ve tried them all) I’ve been on, it hasn’t been a problem as far as how many prospects there are. On here, it’s the same people day after day and occasionally there will be someone new. I think other people were right in not paying the ridiculous amount of money for this app. Now I’m stuck with it and do not expect to find anyone, much less a possible spouse. Save your money and try a month to month on another dating app if you’re willing to pay. I would give this app more than one star if they gave you a month to month option. How is 6 months really the least amount of time they’ll allow with a subscription? They probably know people wouldn’t stay subscribed if they did a month to month..ScbreeVersion: 8.16.0

✓ This app & site traps you into a contract.They don’t offer a free trial because they don’t want you to see that their platform is nothing better, in fact possibly worse, than free apps like Hinge and Bumble. I requested a refund several times due to these complaints: 1) being overwhelmed by messages from “compatible” people before I chose to match with them. Just like any free app. And in here, there’s no slide to delete message option. You have to open every single one and then click again to delete AND send them an auto “goodbye” message. 2) unhappy with the overall interface and see no added value for not only a fee, but an expensive fee. And worst of all 3) I have spoken to no one on this app in the last month. And I’ve run out of matches within 15 miles (a wide span for nyc). They told me to expand my search. My criteria is pretty generous. A 12 year age span (6 above and below) and almost no other criteria other than I want them to live within 15 miles in a crowded city. None of this was enough to be freed from my contract and my next two payments. This is a con. It’s likely the only way they’re able to stay afloat - holding on to whoever was dumb enough to sign up (such as me) for as long as possible..DeeeeeeeertneVersion: 9.1

✓ It’s sucks, scammersIn the free trial the profile pictures are blurry, you can’t message people or see who liked you. So you feel forced to pay for it. I then payed for the site and I find my likes are from guys from other countries. There is a limited selection of guys on here and once again guys from another country are messaging me even tho I have radius set to less 100 km from me. I then wanted to cancel my subscription and they told me no. They charged me over $150 dollars for an app I used for less than 48 hours. I’m going tell all my friends to never use this app/ site..Grayscale21Version: 8.2.1

✓ Stay Away from thisYou spend a lot of time answering questions to complete your account. Once created, you cannot see a single image of any other member, nor message them. You’ll constantly be prompted to pay for a subscription, with the minimum term being 6 months. If you pay for a subscription you’re given a 14 day cancellation period. However, you don’t get any of the premium features by default as part of that subscription. You have to ‘opt in’ to starting the premium features right away. If you opt-in they send you an absolutely useless personality profile by email - something generated automatically based on the answers you provided. For me, there were barely any matches in my area (something you can’t see without subscribing), and most of those were inactive. I cancelled less than 24 hours later, within the cancellation period. They then charge you £65 for that useless auto-generated personality profile..IonztormVersion: 9.0

✓ How do I say this nicely?Let me just cut to the chase… below average experience with the quality of the interactions. Much older and unrefined crowd on both sides, one of my male friends showed me the equally slim pickings. I thought that by doing a psyche text and paying a high price I’d get quality but that could not be farther from the truth. In 4 months I did not meet one single man that had manners, none of them showed up to calls on time, most had to be prompted to make a date to begin with. I would have thought it was me, but I’ve heard similar reports from others now I’ve been using it. Im not on any other sites - and in fact I have cancelled my membership prematurely (yes it’s that bad) so I can stop wasting my time - so have nothing to compare to, I just know this isn’t worth the money or time. I do live regional Australia but it’s eastern seaboard so far from remote. Highly recommend you do not spend your money on this app, it’s nothing like the images portrayed here..Struth0000Version: 9.0

✓ Need to be a paying member to messagePictures blurred unless you are a paying member. Can only send icebreakers, smiles and thumbs up otherwise. Utterly ridiculous. I downloaded the app and went through the questionnaire because I was under the impression this was the UK’s best dating app. I also assumed that because of the lengthy questionaire that personal compatibility also mattered, but clearly looks are the only thing that matter on this app as premium members who score 90 and above in compatibility score look at my profile and then don’t interact. Lousy cash cow of an app. Give free users more to go on or better yet, don’t make messaging a privilege you have to pay for..ZedNinjaVersion: 10.7

✓ DisappointedThey have done something with the app and it’s dreadful despite some ‘bug fixing’ updates since it went wrong. I often get the same photo on a number of profiles, (Dan, 34 from Ealing and Steve, 39 from High Wycombe shown as the same person). I initially reported these as dodgy profiles but then realised it was the app not the user! Other times photo on the ‘outside’ of the profile different to once you look at the whole profile. Sometimes name is shown as ‘information not entered’. Who knows what my profile appears as to other users! There is always a risk when meeting people from such apps which I and I am sure the majority of users accept but this makes a mockery of it as I simply can’t trust what I am seeing. Would expect more from a subscription service which is why I signed up in the first place. Think a refund is due to be honest!.Georgie H-EVersion: 8.1.1

✓ AVOID AVOID AVOIDI beg you, avoid this dating site. It’s £220 for 6 months and it wouldn’t matter how beautiful / handsome or clever or caring etc. that you are, you’ve no hope of meeting anyone on it as there aren’t enough members. Even when you widen your search to over a 100 miles, there are so few people using this site. Most of those that do (I’m female, so I’m talking about the men), don’t put up a picture. You’re therefore more at risk of being catfished. I asked for help from customer services and they are poor, they just give you an answer they’ve cut and pasted for everyone. I asked for a part refund so I could use the money to join another dating site, and of course they refused. I feel really strongly about this folks. It’s a total waste of your hard earned money. I’ve had a better experience and success on a different site. Some reviews you read even say they put up fake profiles to make it look like they’ve got more members..Alfru xxVersion: 9.19

✓ CatfishingThis is the word that best describes this app. You take the free trial and get a bunch of likes. None of which you can see, as the pictures are blurred. This after you’ve specified your selection criteria. You are able to view and send likes to an attractive variety of choices. None of which respond. Once you take the chance based upon all this. It becomes an obvious fraud. So now you’re out a bunch of money you can’t really afford. For a selection of partners that have disappeared once you’ve spent your hard earned money on the hopes of finding love. This site is a scam and should be made to pay back everyone who is dissatisfied with the service..Shermanizer7Version: 8.2.1

✓ Buyer Beware!I renewed a subscription back 10 months ago at a discounted price (where they harass you with emails about specials to entice you back in). I immediately cancelled my subscription as I do with all of these apps to prevent them from automatically renewing at higher prices when the subscription runs out. Well the subscription ran out this past spring, no transactions for 2 months, then eharmony begins charging me $148 each out of nowhere. I cancelled my subscription again but they still charged, so I had to stop pay with my financial institution. I just received an email from eharmony saying I owed them a monthly payment, and if not paid, my total bill would be due. In the mean time, my entire eharmony account is locked out. I have no total bill as I never renewed my subscription nor allowed for automatic renewal. This company is a total scam, beware. I’m now seeing others having similar issues in the reviews, as well as some history of lawsuits. Be very careful with your subscription details if using this, and watch your accounts so you don’t get ripped off without your knowledge..JPhunt007Version: 10.11

✓ Not greatSorting algorithms seem pretty poor, it’s sense of geography is unfathomable, the match survey thing seems utterly arbitrary and provides matches are completely unsuitable. Like most apps it doesn’t seem designed to get job done but to keep you paying. Be very aware of subscription roll over, I did not pay attention and suddenly had my bank account £400 lighter. My error not spotting renewal email but it’s still cynical taking a year’s money for something that is practically free to provide. Netflix have to pay for content and charge way way less, dating sites get the content from you for free and then charge an arm and leg to share it. Also it really feels like they throttle the number of potential matches. Either that or they have very few subscribers..ScienceismVersion: 10.2

✓ DisappointingI was tired of sifting through the plethora of guys wanting something casual or not knowing what they wanted on other apps, so I thought I’d bite the bullet and pay for eharmony. I am not rating it based on the fact that there is a very small pool of people to choose from, because I recognize the company cannot control who signs up for their service (although maybe if they made some improvements and/or wasn’t so expensive they’d have more people signing up). Instead I am giving it a low rating simply based on how it works. I don’t want men to know I’ve “visited” their profile, nor the last time I visited it. I don’t need all my movements reported to the other person. Also, seeing that someone visited your profile and then decided not to reach out isn’t exactly good for the ego. I got tired of emails saying “we have a match for you!”, presenting it as new when it was literally the same dude who had been in my feed for weeks. And I have never had issues with bots on Tinder or Bumble...this site seems to have a lot. Or maybe it’s because there are so few people on it the bots are easier to find. Either way, I found eharmony to be a disappointing experience and waste of money. Now I’ve got to figure out how to cancel my membership, because of course they don’t make that simple..Horimono88Version: 8.13.0

✓ Warning ! Stop right now ! Scam alert !Tried and failed with eharmony over 7 months , worst dating site around , no such thing as customers service or consumer rights , you cannot contact eharmony at all if need to through the app and subscription payment is directly from your bank to eharmony without subscription payment through the App Store like tinder and others do , why ? , so they can continue to take your money regardless and the App Store can do nothing to stop it , or give you a refund, why would the App Store allow this is very unusual . If you perches a let’s say 3 month subscription and find a partner in 2 weeks , good luck canceling or if your unhappy with the site or service they will fight the refund all the way This activity is like a bad bank and is incredibly high maintenance . Refunds are only excepted in certain countries around the world Not here in Australia so check and do your homework before you continue The algorithm is designed to fail, if it worked you would most likely be matched more accurately sooner meaning your chances to find someone increases faster but that won’t get you paying eharmony for 12 months now will it ?!? And for further proof check and see how to stop the subscription renewal and you will straight away know what I’m talking about and compare it to other apps and sites.Dowie PowerVersion: 9.6

✓ Not worth itEharmony really isn’t worth it. They have a cool layout to try and make things more relationshipy which I was excited about. But you literally can’t use the app without paying. You can’t send a single message without getting a subscription. Furthermore they trick you and tell you that you can cancel your subscription at any time, but when they tell you you’ll still have to pay the rest of ur subscription. If u ask me it’s pretty money hungry and overall just not worth it. Use literally any other dating app. Not to mention how low the user base is to justify paying for it. Bad app that had the potential to be so good.Sadsky4Version: 10.4

✓ Don’t pay until you tryEHarmony bills itself as the serious dating app that matches people by science, however, the service falls short in many ways and is simply not worth the $60 per month subscription price. If you do want to try the service, sign up for the free version first. The features are extremely limited, but you can get a sense of how many serious users there are in your area. Chances are, there aren’t that many. Most of the profiles either have no pictures or have such short descriptions that there is no way that person is using eHarmony seriously. You should also use the free communication weekends to try the features of the service before you commit to the app. I can’t help but wonder if eHarmony purposely obfuscates the lack of serious/paid members they have. I’m sure if they offered the option to sign up for 1 month paid memberships, most of their members would not renew after the first month. But by offering only 6-24 months subscriptions, you are locked in, you can’t cancel once you paid and discover that the pool of candidates is just an empty shell. Of course, many have found love using eHarmony, and there is no perfect dating service. But by charging so much they are limiting their paid membership to those those who are rich, gullible, or desperate..ADSU21Version: 8.30.0

✓ Con site Never buy a dating App that you need to pay forAs soon as you join you weirdly get about 30 greyed our messages really quickly even if you hardly fill in your photos that you can’t see until you pay money but as soon as you pay you reply to the messages and no one responses and then you weirdly get absolutely no messages for the rest of the time you have subscribed for UNTIL you weirdly run out of subscription and of course greyed out messages flood back in asking you to pay to see them again the same thing happens with match both paid sites with tv advertising have paid employers or robots working on m accounts to do this I’ve had much better look meeting real people on free sites waste of time and money.CmscmartVersion: 8.3.0

✓ The biggest mistakeOne day on this app cost me £65! I've paid for a subscription to be able to see pictures. This app is a joke. Nothing as described. Completely nothing. They send you a Personality Profile that is not even accurate only to charge you £65 because they know everyone will leave this app before 14 days cool-off period!!! I must admit brilliant idea to make money on people who are looking for love. The personality profile is a joke. That's honestly the worse dating app I've ever signed for. If you're reading this, my advice is take yourself for a date for £65, you'll feel much better..NymtaarVersion: 9.26

✓ Do not buyEharmony site is scam. Please save yourself so much trouble and heartbreak do not sign up. It makes you believe that by paying you will be able to see pictures and matches, but a lot of user are not even require to have a picture! Pictures may also not be of the users when you go meet them. Why premium to look at pictures they don’t even require users to have them? They do not offer customer satisfaction and literally take your money whether they deliver on the contractual promises or not. if you are not happy with their services you basically giving them you money they are stealing for literally seeing pictures which are not always available. As a response they tell you widen search to other provinces where matches themselves will they you to look into your own province. They basically ask you to lower your standard to be match with someone. Basically is your fault you don’t find someone because what you are asking for in the app is not available. you pay to find the person for you and this app ask you to settle for less than what you want and pay for it, I can do that for free on free apps!!!. Basically you paid to have them match you with someone below your requirements, so they can false advertised their success rate. Eharmony doesn't care at all to consumer rights and they do not feel by any mean obligated to even care whether or not you are happy with their service they continue to scam people and play with the emotional aspect of the service. I will proceed to denounce them to protect other consumer as they are playing with their emotional factor to profit and take advantage of consumers with no regards to ethics or satisfaction of the service they offer. I’m sure all consumers should be protect from this type of scams. Be aware eharmony in case of dissatisfaction does not have a phone number or live chat support. They only respond to email Associated to account making it virtually impossible to place your claim and deny request with no action to appeal..Princess VickyVersion: 10.1

✓ No location restrictionHaving to pay just to limit options to people nearby is pretty silly.NENathanielVersion: 9.18

✓ Very unactive and expensive accessYou will have a hard time finding people to match with in a provincial/state radius and the price for access explains why..Zakliphz(h)akizrhealitezsVersion: 10.18

✓ WASTE OF MONEYI thought with this being a professional dating app, it would be worth purchasing the membership. It said if you do, you’ll get a load mor features, see their pictures and hopefully find love. In reality, after I’ve paid, it’s showing me girls over 200k away when I’ve set it to 50. 80% of the matches it’s showing me has no pictures so I don’t know who I’m matching with. And the worst thing, I went through about 30 matches and then it ran out. No more matches, only repeats from before. I’ve only had it a week. Complete waste of money and time. I paid for a year of this too. Avoid it!!.SP.2021Version: 9.11

✓ BE WARNED!This is a paid ONLY app. There is no lite version, no trial membership. Do not waste your time, unless you’re willing to spend a MINIMUM of $100 to see ANY of your matches’ pics or messages. How can I know if I like the app/service if I can’t even try it out? There should at least be a one month subscription option. I was able to message someone and they messaged me back, but I can only see their response and answer back if I pay $100?! Now this person thinks I ghosted them. Way to create matches eharmony..!!!!!!666!!!!!!!Version: 8.2.1

✓ Ugh. Don’t even bother with this appSo I haven’t even got round to looking at potential matches yet, they make you go through a questionnaire that is impossible to skip and takes over an hour. Too many questions that I really have no interest in or just simply couldn’t answer yet forced to make choices for. And from what I’ve read from other reviews if you do finally manage to get through the stupidly extensive and unskippable questionnaire and find a match, you cannot reply to them unless you pay a subscription for an entire year at a time at astronomically high prices. I just want a monthly subscription not a yearly one..GetthegamwVersion: 9.1

✓ Stay away and opt for another dating appWorst dating app ever. This application will not allow you to see users photos or to reply unless you subscribe. There is no cooling off period and if you want your account deleted you’ll need to contact them by email making the whole process difficult. I requested cancellation of my account the same day I subscribed. They want to charge me 6 months even though I offered to pay for the full month despite me deleting the profile. Well that is not good enough for them and request payment of the 6 months anyway. Much better apps are Hinge and Bumble. This one stay away from!.Konikk85Version: 9.24

✓ Not great systemThis app (and website) seriously needs an overhaul. You’re bombarded with “matches” and you cannot just swipe to get rid of ones you don’t want, you have to physically click the cross on the top right corner and when there’s so many it takes forever. The other infuriating thing is that men with no photos are allowed- why?? What is the point of being ”matched” to someone with no photo? Absolutely ridiculous. For the extortionate amount you pay to be able to see the matches properly, this is no where near good enough..Judy979Version: 9.19

✓ The app is ok but the charges aren’t!Limited membership options and can only message if you pay. Also has ‘automatic renewal’ so after you sign up for a cheap deal for a few months it charges you for a years membership up front without any warning that more fees are due. Cannot cancel payments through app need to do in writing, this is not explained well when you sign up. When you email your complaint you just get told it’s to provide continual service and you have agreed to these terms and conditions! Should be sending your members a courtesy notice that you are about to be charged more fees!!!.Renbri123Version: 8.20.0

✓ THE worst dating service you can use2022 Update: Let me be clear: this company is atrocious. If you’re on this app page, RUN. Not only is eHarmony functionally terrible as I described below, but they are predatory and have outright disrespectful customer service. They’re refund policy is sleazy, and they hold your information with an iron grip (I had to ask no less than 4 times to get my account deleted, taking months for it to finally happen). You are not a person to them; you are a bag of money, and they will treat you as such. DO NOT JOIN! Can only speak for my age preferences: 20-28, the pickings are VERY slim for that age group even though I’m in Los Angeles. There’s more bots (or profiles with mysteriously little info & no pic that never get updated even days/weeks later). One of the smallest pools of the major dating services. It’s also just not engaging to use. You go through the effort of filling out all your information and then it just plops you on a single page of the same of old profiles that will hardly ever update or even just change order. A dating service that’s giving you the same options 2,3,4 weeks later is not a good one. There’s nothing to encourage you to look at anyone. It’s like an office directory for dating - cold & boring It’s not modern, it’s not that intelligent, and it’s not even that real from how many “blank” profiles I get fed on a regular basis (Pics should be REQUIRED).De0lanVersion: 9.4

✓ Save your money, try another appEharmony is not useful without a membership. You are not able to see any photos or restrict your search to any meaningful criteria. The lowest commitment level is for 6 months, so I enrolled to test it out. I was shown about 15 matches. Many of my matches weren’t active users and I was unable to narrow down my selections by certain criteria. I am a female in Toronto, Canada and I did not have this problem with other sites I tried. The app will not do refunds, so it’s money wasted..StayawaydontuseVersion: 8.5.0

✓ Worst experience with any dating app everI am so displeased with my experience with eharmony. I’ve used many different dating apps and thought I’d give this one a try because it promises better matches. I used it for one day and decided it is not for me. The quality of my match options were not good - worse than the free apps. I reached out to cancel my subscription within 1 day of signing up and was told the fine print excluded my state from their 3 day cancellation policy. They told me they don’t guarantee better matches than other sites which is funny since it says on their website they have the “highest quality dating pool” and told me my poor quality matches were my own fault because of the settings I chose. I literally just had it filtered to people 30-40 kind of near where I live. I tried talking to someone with whom I had the highest match score but it was as far from a good fit as it possibly could have been. He ended up sending me over 100 vulgar sexual images, harassing and threatening messages when I politely turned him down and eharmony has not responded to any of my attempts to contact them about the situation. I absolutely do not recommend using them in any capacity. They are underhanded and do not care about the experience or safety of their users..MadmoneyyyyyVersion: 10.23

✓ Worse everYou get scammed into long subscriptions and could not cancel in the trial period. I end up with a massive bill for something you have tried months earlier and forgotten about. Somehow your idea of just looking and trying it a few times locks you into a 2 year long subscription and no one there will help you unsubscribe but happy to contact when you have a years subscription to pay. Don’t do it. It’s over rated and an expensive scam preying on singles. I now hove debt collection trying to collect $700 for 2 years of nothing (currently 1 year in and has finally canceled) but debt remains. The advised amount was far less then $700 but somehow they scammed it to a $700 subscription. No-one from e-harmony will return emails or contact me to fix the problem..GgthffdhVersion: 9.15

✓ Hidden ongoing fees after useSigned up and used it for 2 weeks only before deciding it wasn’t for me, 6 months later I’m still being charged almost $13 a month till November. Customer service says they can’t do anything because it was a long term contract and I would have to keep paying even if I don’t use the app anymore. They’re in it for the money so be careful when signing up, look at the finer prints before they tie you up for a long contract. Don’t even want a refund just for them to stop charging me which is fair because I don’t use it anymore. Very bad business practice.Kenny_perryVersion: 8.19.1

✓ Terrible appDONT DO IT TO YOURSELF, THEY ARE NOTHING MORE THAN A GROUP OF CALCULTING SCAMMERS!!! This is by far the worst dating app I’ve used, I got maybe 3 matches on this app in the space of a month after it said there were 1000’s in my area. They charge you a monthly fee that you conveniently can’t get out of for 6 months without eharmony’s approval. You can’t delete your profile unless you email the admin team,I did this 3 weeks ago yet my profile is still being shown? Absolute waste of money, in the end I had to lock my credit card so they’d stop taking money. I think I owed them about $40 to the end of the subscription and they still sent the balance to the debt collectors, absolutely pack of thieving scum bags!!.JesusphuckenchristVersion: 9.26

✓ Beware of subscriptions they are a major scamI signed up for a month and was unknowingly forced into a 12 month scam of a subscription for which there is no mechanism to get out of. Eharmony’s customer service is non existent and do everything in their power to prevent you from getting out of their predatory agreements. AVOID AT ALL COSTS !.Lthomps123Version: 9.22

✓ Twenty Somethings BewareI’ll be honest, I’m quite upset at how this app turned out. I paid for a short subscription and soon found that many other users were missing vital information on their profiles. Scrolling through my potential matches, I see people without names very frequently. Additionally, many of my potential matches had seemingly abandoned their accounts. This led me to only have a few active potential matches that had names. After a few days, I looked into getting a refund as I realized there was a significantly low number of individuals in my area. It was then that I learned certain individuals from a few select states are able to request a refund up to three days after their purchase. Unfortunately, I had just missed the mark. I can see how this app may benefit some individuals (this the reason I’m not giving it one star) but as someone in their 20s, I’ve become annoyed by individuals who won’t put down a name, or create a profile only to abandon it. I try to have a positive outlook on my experiences in life but I’m disappointed in my experience and unfortunately I’m stuck with the membership..Me wvdgfvVersion: 9.11

✓ Not worth the moneyThe app is useless without a membership of $200+ for 6 months. However even after paying there are not enough matches to make it worth it. You will get a few daily matches in the first week but nothing after that. I don't see the value for the money. Especially since the matches are mostly people I have nothing in common with..T071deeVersion: 8.1.1

✓ Complete waste of Time and MoneyI would not recommend this app at all. Complete waste of time and money. Matches that aren’t even in the same country. Customer service is zero help. They just want your money..Rach0402Version: 10.6

✓ ABSOLUTELY DISGRACEFULThis app is an absolute disgrace! Disgusting! They force you to sit down and fill out a 20/30 minute questionnaire about yourself, create a profile and then when you’re done and ready to start matching, you’re unable too! Because you HAVE to spend a minimum of £110 to upgrade! You literally cannot use the app at all, you can’t swipe, you can’t message, you can’t adjust distances you physically cannot do anything on the app unless you pay the extortionate prices of the upgraded version! the developers should be ashamed! its disgusting, shameful, greedy & pathetic. You cant use the app at a base level, you are forced to upgrade for £110 or more. DO NOT DOWNLOAD!!!!!!.WowBazinghaVersion: 9.10

✓ It's a trap moneyCheating.I sm a victim of this appVersion: 10.13

✓ It’s a scam; broken appI paid the membership fee and now there’s literally nobody to match with. Just to be clear I’m not saying I’m being rejected. I’m saying that for the past few days there’s been literally no profiles for me to even search through. I don’t know if the app is broken or not but this is crazy. When I previously tried contacting customer support about a related problem they completely dismissed me and refused to help. How is something like this even allowed to be offered on here?.MenazehaVersion: 10.6

Eharmony: dating & real love works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Eharmony: dating & real love.