- 91.0LEGITIMACY SCORE
- 93.0SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Best Secret Folder App Complaints & User Negative Comments 2024
Best Secret Folder app received 82 complaints, negative comments and reviews by users. Have you ever had a bad experience using Best Secret Folder? Can you share your negative thoughts about best secret folder?
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Best Secret Folder for Negative User Reviews
✓ Bait and switchI got this app years ago when a lot of features were free (there were still paid features at the time, but things like the fake login screen and landscape rotation were in the free version). After a while they blocked most of those behind the paid version, but I kept using it as it was. Now it doesn’t even remember the pattern I used to unlock it with, so it’s useless and I can’t even get in anymore. Stay far away from this app..Version: 6.3.2
✓ GoodExilent app👌👌👌.Version: 6.3
✓ Not happyMaximum photo storage on the free app is only about 25. Lots of pop up adds. $23 a year to advance to the pro version which I think is expensive for an app. Better free apps out there. Deleted app within minutes and found something free and better..Version: 6.15
✓ Doesn’t work anymoreThis use to be my favourite app for several years but now I would not recommend. I had a subscription for years and just like that it stopped working. My password to get access to the app didn’t work so I wrote to the company and at the beginning they were working with me to solve the problem but stopped all connections and now nothing. And now I lost all my passwords!! So don’t get this app you just might regret it..Version: 6.42
✓ GreatGreat.Version: 6.4
✓ Need to fix photo importWhen you import a photo from your gallery it makes it very long and doesn't look as good :/ otherwise good app.Version: 1.1
✓ Updated Oct 2022**GLITCH** Since the new update I can’t write further down the page when I’ve wrote a list the keyboard stays in the way. Before this it was a great app..Version: 6.37
✓ Bugged sometimesIt’s an ok app but downscales images and sometimes can’t add pics to folders.Version: 6.5
✓ Not easy to cancelNo where in the app settings does it say cancel unless it’s hidden I can’t see it at all.Version: 6.16
✓ Opening App IssuesAfter I use the app a couple of times, when I try and open it at a later time, it opens and says, “this folder is empty,” and you can’t access anything anymore. I’ve had to delete the app and reinstall 3 times and I lose everything that I had saved on the app. I do really like all of the features of the app, but this part is frustrating and kind of defeats the purpose of the app, if I have to start over every time. If it does it again, I will delete the app and get a different one..Version: 6.19
✓ DeletedApparently no way to turn off lame sound effects. Nothing like attracting attention to your iPad when you are accessing private files. Since I don’t keep private files in my album (obviously) not being able to import from other than the camera or albums is, well, totally missing the point..Version: 6.8
✓ No landscape viewNeeds landscape viewing in the app, cut down on the animations may speed up the app..Version: 6.21
✓ Just a starter 👍So far so good 👍.Version: 6.7
✓ Garbage!Perhaps if you pay for it, it "may" be worthwhile. Every time you open the free version, even the FIRST time, it asks for a rating. Then any time you change screens, it pops up full screen ads that must be closed before you can move on. Now I copied photos to the app that I cannot seem to restore! It's holding my data hostage. I'm NOT happy, I am NOT enjoying your app, and I would NEVER recommend it!.Version: 6.4
✓ DEVELOPERS/ DESIGNERS/ CUSTOMER SERVICE RESPOND PLEASEI really enjoyed this app. I kept things I needed for work that was confidential. And when they updated the app I can no longer get into the gallery. You used to have to draw your password after the update they took it away and gave you a punch pad to enter numbers and it doesn’t work. I’ve lost files now that I can’t get back. I’ve contacted customer support numerous times with no response. Except we are working on it thank you for your patients. This has been going on for 3-4 months. If developers are reading the comments I NEED HELP. If I could get into my app this would be 5 stars.Version: 6.8
✓ Shocking Problems!It doesn’t save anything if you just happen to want to transfer THE APP to another device. IVE LOST EVERYTHING. IM EXTREME ANGRY! ALL MY PASSWORDS, ALL MY PRIVATE PHOTOS. ALL MY PRIVATE FILES....ALL GONE! EVERYTHING VANISHED! Never buy this app if you need to change machine or think everything is archived....it’s NOT. It only saves stuff locally. Pretty useless app as far as that’s concerned, but it’s good all the time you are on just one machine..Version: 6.8
✓ Does the jobIt has a clunky interface, it's a bit slow to respond and isn't very intuitive. But you can upload pics from camera roll into this app, then delete those pics from camera roll and from then on they are only visible in the app. Someone said that wasn't the case but they were wrong! =).Version: 1.1
✓ Was good, new version has no passwordUsed to be good, set a password and protect your stuff, then I upgraded the app and suddenly no passcode at all, anyone who can open my phone can open this app and see everything in it. Kinda defeats the entire purpose here! Is this a bug? I can’t toggle anything on to make the passcode show up, everything is “pay walled” away now. Hopefully it can be fixed..Version: 6.11
✓ Keeps CrashingWon’t upload more than 70 photos. Nightmare..Version: 6.19
✓ Gives the game away!Now, when you click to open the otherwise disguised App it immediately reveals its true purpose by saying “Best Secret Folder”!!! Yes we know, that’s why the owner uses it but we don’t want to alert that fact to anyone else. Please remove it and revert to the “this folder is empty” as the initial screen..Version: 6.6
✓ Unable to re-installI purchased this app a few years back and due to inactivity. It wont allow me to re-install it..Version: 6.33
✓ Used to be greatI really loved this app. I love that I have unlimited storage without a subscription. I like that I can write a note and keep it locked up. It was a little bit of a pain with all the adds, but even that wasn’t a huge deal. The dummy screen was a little weird since it said the folder was empty, but it worked for what it was and I liked using that. With this new update though, you can’t use the dummy screen unless you subscribe to their yearly subscription. You should still be allowed to sit through the adds if you want to at least use the dummy screen, and pay to get rid of the adds. I’m looking for a new app because this just isn’t as useful as it was..Version: 6.10
✓ Needs landscape optionGreat app. Just annoyed that any landscape photo or video I store can only be viewed in portrait (smaller view hence). I really want to be able to rotate my device and have the image or video rotate with that. App acts like lock screen rotation is permanently on! With such great features I'm surprised this has slipped through :(.Version: 6.19
✓ CrashesSince last update app keeps crashing when you try to open it.Version: 6.19
✓ Caveat emptorA stiff subscriptions is required. Bye bye.Version: 6.26
✓ It's okWill only import photos from "camera roll" and not from any other albums..Version: 1.0
✓ Money grabbingEverything was great, had been using it for ages, upgrade brought limits to this and limits to that but all can be unlocked for a fee, a yearly subscription, well no thanks, it really isn’t worth the money they want yearly, a fiver for life perhaps but that’s all..Version: 6.12
✓ I’m a little concerned now.....I’ve had this app for awhile now and have loved the purpose it serves. I also know this app is ad supported, which is fine, because it’s mostly ads to download games. PLEASE READ DEVELOPER.....what concerns me now is the fact that an ad for a porn site seem to be pretty frequent in the ad roll. When I say ad, I mean full on, in motion, stream of porn type of ad. If this is going to be the new normal for this app, I will promptly delete it..Version: 6.8
✓ I give upI've been trying to get a response from customer support but to no avail. I upgraded to their $15 annual premium plan but it doesn't allow for unlimited downloads, only up to 50. Since I'm unable to receive any help (though taking my $$ was quick and effortless), I just cancelled my subscription. I really wanted to give them the benefit of the doubt. Unless you want to risk losing your $15 and being incredibly frustrated, do NOT download this app..Version: 6.10
✓ Free version misleading.I wish apps were up front in their description. But no, they have to hide the details and waste your time. Only after downloading and adding a password does it tell you that the free version is only for 7 days. Then they charge $20. So beware. I deleted..Version: 6.23
✓ WowUpdated now I have to clue how to watch the videos full screen sideways on my phone?.Version: 6.17
✓ Can’t openThis is rubbish if you forget your password you can’t open and no way you can reset is there any chance developer you can help and tell me how to reset password even I tried on your website and it’s not working and not let me to submit the message please help me as I have important content in the app Hope you will get back to me.Version: 6.16
✓ Lost my videosThey updated the version and lost all my data..Version: 6.8
✓ Lost all dataThis app is rubbish, I’ve lost all data after swapped my photo over due to an upgrade..Version: 6.18.1
✓ Best Secret FolderHow to download photos back to iPad.Version: 6.7
✓ Disaster!!After using it for a long time as Free I had the bad idea of upgrading to Premium: all my data was lost and only a message of Folder Empty and Tap Exit to close the app, appeared!! It’s so deceiving having trust them!:(.Version: 6.17
✓ No recovery if your app is deletedCouldn’t recover my video after I deleted my app.Version: 6.18.1
✓ Used to be okay.Everything WAS sooo good. this app used to have unlimited free storage and it was the best! i relied on this app 24/7 and told many people about it. although you guys should add a restore photo/video button. every time i had to get a video that i had stored in the app, i needed to screen record and i didn’t like that. but things got worse as i updated the app, realizing they updated everything, taking away free unlimited storage and making you watch an ad for 3 free storage spaces every time if you needed to store something and that led me into deleting the app..Version: 6.13
✓ Data transferGood app but if you move from one phone to another, data transfer is hard work.Version: 6.47
✓ Used to be goodUsed to be an amazing app, but adding their premium subscription ($20/year) was a huge mistake. I will instead be switching to a different app that offers the same security but for FREE. Once good, now scummy. Even the option for a one time payment would be okay. With all of the ads in this app, there shouldn’t even be the option of paying for my storage at all.Version: 6.19
✓ SMHForgot my password and now I can’t get back in and doesn’t give me an option reset it..Version: 6.18.1
✓ Description is a lieThis app DOES NOT capture any kind of photo or gps after several incorrect passwords, even in the upgraded version. I tried 15 times and when I finally put in my correct password all it said was snoop stopper with the exclamation point. There was no photo or GPS. Also no Touch ID, password only. Also don’t like that it doesn’t have a decoy password for a decoy album. Not worth the money at all..Version: 6.7
✓ FolderKool! And easy to use :). But there could be some improvements. : more responsive and could you PLEASE! make it so it can regognize albums in your normal photos!! Please! I have 300 pics and arranged them in to 7 albums and was going to put each Album in ' my utilities ' but then it just went straight to all photos and i cant remember which photo was in which album!! Please can you regognize albums!!!!.Version: 1.1
✓ Video playbackVideos saved on this app used to run on a loop. It was replayed over and over if you left it on the same video. I’m not sure exactly why this feature was removed, but can you guys please put it back on? I have found other ways to do it, but it takes way too much time and effort, and if it doesn’t change, I will probably just end up canceling my subscription and going with something else. I hate to do that since I’ve been a long time user. Please consider changing it back to this format? Thank you guys!!.Version: 6.41
✓ Notes not workingAs another reviewer has pointed out, you are unable to add to notes at the bottom of a page..Version: 6.37
✓ Sounded GoodGreat idea but app is unstable. Sometimes just shutting down, unable to delete blank pics it created, temperamental in how many pics it will import. Pity.Version: 6.7
✓ Very coolWould like it to look more Apple though... Like, have the same sort of look when you're in the folder.Version: 1.1
✓ DeletedApp randomly updated and delete everything I had.. thanks.Version: 6.19
✓ Useless customer serviceI thought this was a great way to keep important photos without accidentally deleting them. Now, at some point my passcode was changed to a pattern and I can’t get into it. Family tragedy has hit my home and I can’t get pictures I need. I emailed for help to be told they can’t help at all and I’m out of luck. I know this developer makes other apps so I’ll be sure to stay away..Version: 6.14
✓ Best Secret FolderUsed to work until upgrade (downgrade). They also do not respond to questions.Version: 6.18.1
✓ RubbishThe app will auto change your password after a while not worth it. Im pretty sure my daughters date if birthday has not changed 🤔.Version: 6.4
✓ 6/10 it's okOverall it's a decent-ish app. Well worth a try. The only problems I have found are: Viewing images are low quality, but zooming in makes it high quality. The slideshow doesn't have a shuffle option. It insists on marking images as "new" until you manually click on each and every one of them. It's advertised as showing you the intruders location and photo, but it doesn't do either of those things. You can't get photos back from the app once they're imported..Version: 6.1
✓ App not workingSince the iOS 16 update this app has stopped working could you please sort it out, my subscription are up to date.Version: 6.34
✓ TrashI just reset my phone and my things got lost I can’t get them back.Version: 6.37
✓ New version crashesThe previous version of this app worked well, the new one crashes everytime you try to load a document. Pity tho before this it definitely deserved 5stars!.Version: 3.0
✓ To RobertaIt has to be done off a laptop for full control. Alternatively you have to back up to cloud services with limited access to files..Version: 6.42
✓ Why does anyone need this when??When anyone can just view the photos or videos added to the app from the photo gallery? As in the iphone photos, where the iphone stores all the photos and videos? I really dont get this app someone help me out. It's not as if the photos were deleted off "Photos" and placed into the security app. Then isnt it pointless??.Version: 1.0
✓ I hate this appAnyone can hide secrets from you in the home.Version: 6.7
✓ Couldn’t accessCouldn't access all my photos ,kept saying password wrong after an update , tried contacting them but useless , i wouldn't use this again or recommend as now iv lost all my photos.Version: 6.47
✓ HELP!!!My safer logs me in but as i get into my Videos&Photos, it automatically logs me out to my phones home screen. I referenced the app and switched off and and switched on my whole phone but however it is keep on lagging. Please I need help as at least I need to get out the photos form the app..Version: 6.24
✓ GarbageCan’t even add photos into a folder, app just crashes every time..Version: 6.13
✓ Needs very simple improvement1) On your phone under the app it’s rutile is BestSF. Really? Most people will see secret and it gives the entire point of the app away. Should be called calculator or utilities or Misc, something other then secret! 2) Only 4 number log in, needs option for at least 6 or more. 3) The app does work very easily..Version: 6.7
✓ Needs improvementsI love the idea of this app. However, what good is it if I DREAD using it? The thumbnails are tiny with a huge border so you can’t see the pic or video. But god forbid you click to open it, because you lose your place and have to start back at the beginning if you do. So frustrating! Unless this app is improved, I will not be renewing my membership..Version: 6.19
✓ No access from cloud servicesI paid for the pro version because it said you could use it with Dropbox or Google Drive. What they don't say is that you can only move a file to those services, not bring a file back from them. So basically, it's a backup that you cannot restore. There was no way to test that with the free version, so I just had to take their word for it. There was a waste of $1.99. I did give it a second star because it does seem to basically work otherwise..Version: 6.5
✓ Not so good nowUsed to be very good but since so many ad pop-ups have been added its become very annoying to use. That said, the paid for version, without ads, must be very good..Version: 6.4
✓ Download to phone?Works very well but it seems to be unable to download a copy image back to iPhone photo folder. A feature I find very important.Version: 6.8
✓ Lost useful featuresIf you can avoid it don’t download the newest version! It loses the fake start up screen and now just shows an enter password screen. I wish I had known and I wouldn’t have updated it. Don’t get tricked..Version: 6.11
✓ StupidOnce downloaded very hard to delete and still take money out.Version: 6.19
✓ AverageHas the pattern lock without needing an upgrade however, after three failed attempts you will bypass the lock and be able to access the "secret files"..Version: 1.1
✓ Lost in-app featuresHad it on my old phone and was happy with it so I downloaded it on my new phone. I gave it three stars only because you now have to pay for features in the app that were free before. Also there seems to be a lot more Ads in the free version..Version: 6.18.1
✓ Rip off - used to *actually* be freeNow there’s a cap on what you can store. Had this for years. Will now be changing. Probably doesn’t encrypt content anyway.Version: 6.18.1
✓ Data loss and can’t get any supportI have been using Best SF app for a few years. The app disappeared from my iPhone last week and I lost all data saved with the app. I can’t restore the lost data from iCloud backup. I can’t find any support contact from the app itself. There is an option to send message in Apple store under this app. But no one seems to be on receiving end at all. So users beware you can lose all of your data on any given day. When that happens to you, you are on your own..Version: 6.19
✓ Don’t use it!This app was great for me for three years until it got shut down because of financial support for it or some bs like that. They never notified me they were going to lock down the app. I lost EVERYTHING! I had pics and videos of my best friend that had died, old videos of my children when they were young and some important photos. It would have been nice to have notified me that you were shutting the app down so I could transfer everything but you couldn’t even do that. Go to hell Best Secret Folder!!.Version: 6.7
✓ Can’t add anythingPaid for full version, but unable to load anything into any files. What good is an app without usage instructions?.Version: 6.7
✓ Hidden fileIt's very good for hiding photo and videos, just sometimes a video will not turn with the phone, this needs a update I can’t import photos anymore.Version: 6.5
✓ DisappointedOnce you move the photos from the camera roll to this app they lose quality as they get compressed down to a small file, that is very disappointing if you then delete the original file. Plus why would you have a feature to share the photos on Facebook if these photos that you want to hide, seriously where's the common sense here, Finally all the silly sound effects, come on this is not a video game..Version: 1.1
✓ This app doesn’t work properly.Not happy. Can’t import photos etc. Sucks!.Version: 6.5
✓ Not convenientI tired to transfer photos from app to pc because want to upgrade my phone but it doesn’t give that option even when I installed app on another phone I couldn’t find photos and files that I have in the old phone . Also I connected app to Dropbox and google drive but still couldn’t find files been transferred there too. When you want to transfer to your phone it doesn’t gives you option to choose all files but one by one . It is very inconvenient and difficult to manage . Hope the développer could fix this issue to make it more easy and convinrent to use ..Version: 6.27
✓ Picture sequencingThe app is very good. It would be much better if two enhancements were made. 1. Open each file with the latest pictures first. Sort latest to oldest. 2. When viewing a picture and you go back the app takes you back to the start of the picture file instead of leaving you where you were in the sequence. Don’t reset the sequence index, leave it on the picture selected. Prevents frustrating scrolling to return to where you were in the list. Jim PS: Don’t require a nickname to submit a review and include a contact us link for users to submit non review questions and suggestions..Version: 6.3.2
✓ Add This FeatureYou guys need to add an "export to iPhone" like feature so i can still put my pictures and videos back in my camera roll when i like..Version: 1.1
✓ How can I send photos and videosHi, can anyone tell me how to send photos and videos once I have saved them in here on WhatsApp??.Version: 6.19
✓ AccessWould give a very good review but I can’t back up my photos or send stuff in the app to my pc.Version: 6.18.1
🙂 Best Secret Folder Positive Reviews
Best Secret Folder works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Best Secret Folder.
⛔ Best Secret Folder Problems
