- 86.6LEGITIMACY SCORE
- 88.6SAFETY SCORE
- 4+CONTENT RATING
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My Sprint Mobile App User Positive Comments 2024
My Sprint Mobile app received 19 positive comments and reviews by users. Can you share your positive thoughts about my sprint mobile?
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My Sprint Mobile for Positive User Reviews
✓ Check outThe only problem I sa with the app was at checkout. Somehow I managed to change the color I wanted through the process and I needed to go back and change it. The old app one could just go back by tapping the item, fix it and then come right back to checkout. This app one can’t do that for any mistake. One has to erase all your work and start over. A second thing I saw is on shipping address. I moved several years ago and updated all my addresses. It however did not update on this and I really did not think it would however. I could not type in my new address and have the app save it. When I went back and changed my color I found it had not updated what I had just typed in for my new address. Little things but Annoying..Version: 6.20.0
✓ Delusional oneWe have been with sprint since 2002, at this point our sense of loyalty is sickening! You can take this review however you want because at this point we are literally the definition of insanity! Trying sprint since 2002 and expecting a different result, only to be disappointed over and over again! When there is a problem we will be on hold for an hour and once you do get someone you will have someone in India that doesn’t speak English and can’t understand or help you with your problem. You will be made promises of callbacks that never come true not once in all the years that we have been with sprint! The customer service is virtually nonexistent! This service is amazing if you are connected to Wi-Fi, but sprint service on his own is completely useless hope they still have payphones wherever you live!.Version: 6.9.0
✓ Quick and convenientI love the Sprint app because it gives me quick access to my account when I need to check my bill or look at any information regarding my plan. The only reason I didn’t give it 5 stars is because the chat option within the app is of poor quality. When I chat on the actual website I am connected with representatives that are professional and literate, and whom seem to follow a script. They are also professional and courteous. The last two times I’ve connected to the chat via the Sprint app, the representatives I spoke with had grammatical errors in their chats and did not have any customer service etiquette. When I asked for the chat transcript to me emailed to me for my records, the agent told me to screenshot the chat. Other than that the app is easy to use..Version: 6.6.0
✓ Great for the price...I still can’t believe that Sprint has a hard time making and receiving Conference calls. Sure, you can click over to the other line. But you can’t separate the calls without hanging up on Both parties in order to speak to one person privately. Even when you click to answer your other line while currently on the phone, it would still show you have two parties in the phone after one caller hung up. Tmobile, AT&T and Verizon has that feature to separate two way calls. I don’t know what’s the point of Sprint not having it by now. It may sound petty, but I like to make conference calls with the ability to separate or drop the calls with ease. Sprint has too much History in the phone company to be Missing Features! Great Family Plan Prices Though. Fix it Jesus!.Version: 6.4.4
✓ Works for me!I’ve been with Sprint for nearly 3 years and I have never had an issue with them. The service is great where I live in south Pennsylvania. I’ve traveled some & granted no network is perfect and obviously Sprint is no different. But I can drive to northern NJ with no drop calls. Center of PA definitely has a lot of 3G spots & a few extended areas. I switched to Sprint from T-Mobile because I was tired of T-Mobiles poor calling service and (in my experience) even spottier coverage. Since switching I drop calls a lot less & my bill is the just about the same each month (another reason I left T-Mobile) the app is simple and easy enough to navigate and use. Just be sure to check their coverage before switching. I find their coverage map is fairly accurate..Version: 6.7.1
✓ Sprint is the bestI tried all of Sprints competitors before I became a Sprint customer. This review is for the Hooper Ave., Toms River, NJ store. I have never had any problems with Sprint. I never had to return anything I bought there and the price is right. Their store manager and sales people are friendly and they will go out of their way to help you. They have the same people working there 4 years ago when I first walked into that store. They only sell phones, tablets, speakers, and accessories. They don't sell home security or whatever else their competitors are selling. And Sprint has great sales at different times. I have no problem with wi-fi or cellular and no dropped calls. Thank you Sprint for your great service and being honest with me when I wasn't sure what to buy. Keep up the great work and do not change, please keep it just a phone store..Version: 6.17.0
✓ Impressed So FarI recently switched from AT&T and am pleasantly surprised at how much better cell phone reception i’m getting. Bought an iPhone X and got the phone for half the price with a military discount. Living on a military base where hardly anyone gets good service really put the phone to the test. I had a lot of dropped calls and missed text messages with AT&T, particularly inside buildings. Not with Sprint. The 4G LTE internet seems to be faster too. Everything is just working better and i’m paying less than AT&T for the unlimited data plan. I was skeptical at first knowing that a lot of people have had bad experiences with Sprint in the past but they have really improved their service recently and are on par with or better than Verizon, AT&T, and T-Mobile, the big three companies. You have to try it for yourself to believe it..Version: 6.12.1
✓ Okay only in USAI travel outside the USA a great deal. The mobile app and website both are fine if you are in the US. However, despite paying for Sprint Open World, there was absolutely NO WAY to receive help from Sprint outside the country. When I tried to pay bill recently while traveling, neither the app nor the website were available. The app said I was not an authorized user and the website said it was not authorized for use on that server. If you are going to offer what you call international service, you need to make sure you have a way for customers to contact Sprint when they are abroad. YOUR texts asking for payment came through fine (you charged for them!), but when in desperation I tried to text Sprint—even to call customer service, your customer help was completely unavailable. It was frustrating enough for me to think about seeing if another carrier has better international support, despite my being with Sprint a long time. Very disappointing..Version: 6.16.0
✓ App works great, their network though is garbageApp works well enough, the sprint network is utter garbage, a brand new iPhone 11 and barely any service in a major city (Portland) it used to be halfway decent until October...then boom if I ain’t on WiFi I pretty much have a $1000 paper weight, the chat feature within the app is nice if you like vague, and canned responses, and constantly being “handed off” to another rep or tech, just to be constantly disconnected, or fed “our techs are working hard on the problem” with no resolution date or timetable of any fix to the network issue. It’s pretty bad when druggies on government issued Obama phones have better network connectivity. Than someone who pays almost $200 a month for a shoddy service....save your money go to Verizon.Version: 6.17.2
✓ It’s a good service providerI’ve been with sprint for a few years now, the service is good but being able to actively talk on the phone and not being able to receive or output any data (besides basic text) is a bit odd considering most other providers allow this “feature”. The pricing could be a little more affordable for account owners. For two lines it cost me around $150 a month. For unlimited Text, Data and Call. Which in consideration that’s the going rate. So it’s not just Sprint. The range of service isn’t the best, but tolerable. I’ve stuck with spring mainly due to the fact that the customer service surpasses any other experience I’ve personally had with other service providers. Along with in store service..Version: 6.11.1
✓ This app is possibly for you… maybe… IDK🤷🏾♂️If you’re looking for an app to pay your sprint bill with, then this app is for you! Because that’s literally all it’s good for I constantly have login problems (on their end) and when I have access to early phone upgrades it’s the longest process ever and sometimes it will bug out on you at the last step forcing you to have to repeatedly enter your info over and over again! It’s honestly frustrating to use and frustrating to look at! Sprint is huge company that deals with tech yet they can’t get an app layout correct! Trying to take the old fashioned route and surfing the web isn’t much better due to the comparable lack of ingenuity and care shared between the website and this app! As you can tell I’m obviously not the biggest fan of this app but as a loyal Sprint customer I think this is a big “Wiff” on Sprints behalf and there is definitely room for improvement!.Version: 6.35.0
✓ Pretty user friendly app and acceptable serviceIt’s far from perfect but I switched over after being with AT&T for over a decade. AT&T seemed to have a small (to the point of being negligible) advantage when it comes to signal strength but it’s barely noticeable. For the better price and the exceedingly better customer care, my only regret is that I didn’t ditch AT&T way way sooner. AT&T is a thoroughly crooked company that ashamedly lies to and steals from its customers. So, comparing the experience between my current service from Sprint and my past experiences dealing with AT&T (like the way they format their billing statements statements to be practically impossible to decipher) has given me an appreciation for Sprints superior customer care and less aggressive practice of adding fraudulent fees on top of whatever the agreed upon monthly service plan was supposed to be..Version: 6.17.1
✓ IPhone XRMy iPhone XR works at the store, but when I get home it doesn’t work like it suppose I can only text and talk for a couple of minutes then the call fails. And when I get back to the store the only thing they do is change the sims card and tell me to reset it when I get back home but it still don’t work. And with in iPhone you suppose to have different features such as when you FaceTime more than one person at a time or do more than one thing a time but it doesn’t work that way. When I am on social media I miss all of my calls or when I’m on social media I can’t listen to my music and be on the media at the same time. Paying too much for a phone and not working properly.Version: 6.12.0
✓ ReviewI’m writing this review with the thought it won’t get read. Nothing to be done nobody economy and none of my concerns will be taken care of. I’ve had a lot of issues with Sprint once I get my phones paid off I’ll just go someplace else. I tried to get them resolved at the sprint store online. Going online that’s a joke either on hold too long with your specialist can help you. Just to make me happy and be nice if somebody would respond. I’ve also had lotta issues with answering multiple people on the same email or text never works right. Well there you go I probably feel so much more better by at least sending you this. Have a blessed day. Well there you go again nicknames three taken won’t take my email.Version: 6.12.1
✓ Sprint app has come a LONG WAYI had an Apple iPhone 6S & went to upgrade my phone using the Sprint app about a year and a half ago and there was no option to switch to anything but Apple, which made me very unhappy. I don’t like going to the Sprint store because the associates are snarky and rude. When I went to upgrade today, the Sprint app has increased their functionality one hundred fold. Not only was I was able to look for different phone brands, I was able to sort lowest monthly payment to high, which is great. Now a minor inconvenience was, when u click on a phone for more details and then go back to the list, it automatically puts the sort back to the ‘Featured’ which was not fun having to update back to lowest monthly payment. It was a fast, overall process to upgrade this time around and I am surprised that Sprint was able to enhance the app this much. Good job, Sprint..Version: 6.17.3
✓ ConfusedEvery month I seem to have an issue with my auto pay. I’ve been told multiple times by sprint employees that I am signed up for auto pay but again this month I checked my bill to see that it was apparently “past due.” I’m frustrated, I feel that I’m being charged extra charges that I was told I wouldn’t be after signing up for auto pay. After “confirming” my payment on the sprint app, I refreshed my browser and my account had an add telling me to sign up for auto pay to save 10 dollars....so I guess I don’t have auto pay???? I clicked this link and went through the steps to “authorize” auto pay. This is mostly just annoying and irritating that I have to worry about this bill every month because of a simple payment issue that doesn’t seem to be working how I have been told it would..Version: 6.7.0
✓ Easier than having my tooth pulledWhen I went to my local T Mobile store to upgrade my tablet, they were not helpful in any way, shape, or form. I was told they had nothing to offer or show me, in tablet devices. They told me to look for other T Mobile stores to see what they “might” have to offer. Other than that , they didn’t suggest where those places might be located , or in any other way, try to direct me in a direction that I might be able to solve my dilemma. So my end though on how T Mobile in Gilroy, Ca., handled my problem, was , I will not go into that store again, will not recommend anyone to go to that store, and would like to think , that I would be compensated for such poor service ( which more than likely will go unanswered), but I have been with Sprint/ T Mobile for so long , I’m all but relegated to remain a customer (a paying customer) until whatever unforeseen event happens ,to end this relationship . To think that going online, and not talking to an actual human being, and solving my problem, by myself has opened my eyes, to the change in society, it’s belief in problem solving, and how so much of a disconnect there is amongst ourselves as a whole. I’m so glad I’m nearing the end of my time here, cause this world is nearing the end of its existence here also. All due to the the disconnect in humans.Version: 6.35.0
✓ AmazingI got the free line promotion and I was excited to buy a phone for that line. The only issues was when I wanted to buy the phone it wouldn’t let me so I decided to call sprint and a guy named Michael help me out. He tried various things to help my issue but he said the only way to get the phone is to go to a sprint store because the system wouldn’t let him however, the issue with that is that I tested positive for COVID 19. Therefore, I could go outside he told to wait till July 2 and that he was going to call me to give an update luckily I was able to buy the iPhone for my mom and I was excited. I mean than you so much especially during these times making it easier to buy item from the site. Thank you Sprint.Version: 6.23.0
✓ Rough Service in some areas but A+++ in customer service!!!I homeschool so I am at home 28 hours a day unless we go on an excursion/field trip. Since I am home all of time I turn my data off and use wi-do only in order to not use a lot of data. However, when I do leave the house and depending on the area where my other half and I are at the cell service can be downright “struggle service!!!” I live in a pretty metropolitan area so it is not as though I live on the outskirts of town. All of this still does not stop me from leaving due to the AMAZING customer service I have received from them!!! AMAZING!!! Let me tell you I have cancelled many subscriptions and services, faster than a married man leaving a hen house, due to bad customer service. If I have an issue they are always quick to help find a solution and resolve as though I am a top priority customer. I could not have asked for better customer service so I will take the caveat of having weak or sometimes off cell service..Version: 6.4.6
😕 My Sprint Mobile Negative Reviews
