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- 32.3SAFETY SCORE
- 4+CONTENT RATING
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Pelco Mobile™ App Complaints & User Negative Comments 2024
Pelco Mobile™ app received 38 complaints, negative comments and reviews by users. Have you ever had a bad experience using Pelco Mobile™? Can you share your negative thoughts about pelco mobile™?
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Pelco Mobile™ for Negative User Reviews
✓ Poor PTZ control on 360 GrandeyeOn iOS the virtual PTZ control for a 360 Grandeye camera is almost unusable..Version: 2.2.0
✓ PelcoMobile crashedPelcoMobile shut down when try to add system..Version: 3.3.8
✓ Pelco appApp has not worked for a week. Customer service said it was ready to launch with bug fixes .... but that obviously hasn’t happened. Hopefully things get up and running soon — when you start to use an interface for your business and it is taken away — it makes you question if you picked the right company system..Version: 3.2.3
✓ Freezes on 6 plusNeeds to work on iPhone 6 plus!!!.Version: 2.2.0
✓ Needs an updateApp continues to crash. Tech support says that it needs to be updated. Pelco continues to give poor service when it comes to their app..Version: 3.3.0
✓ IPhone 6 Plus DisasterProblems with iPhone 6 Plus but on other devices, a great app that has everything you need for the digital sentry system..Version: 2.2.0
✓ No feature works properly.Crashes every time you switch cameras or add a system. Been like this for months now..Version: 3.3.0
✓ IF USING A KEYBOARD!DO NOT UPDATE TO THIS VERSION IF USING A BLUETOOTH KEYBOARD!! A number of our users updated to 2.3.0 and now the can't access the cameras at the bottom of a list. We have updated firmware on the NVRs to 7.8x, moved Serenity for web access and it didn't help. It's an app bug! Pelco support has now said it's an expected feature. I beg to differ. Please fix this annoying bug!!.Version: 2.3.0
✓ No support for iPhone 7 plusTypically the app works great but does not work at all with the 7 plus. Please update app and I will update my review..Version: 3.1.7
✓ If it worked, it'd be great!I downloaded this to remotely monitor a Digital Sentry surveillance system. Nothing I have done has resulted in it working and the system can be monitored by the desktop version of the Digital Sentry software (ControlPoint). It seems that this software has an unhappy history. I definitely find it to be crash happy. Not only does it crash when selecting cameras on Pelco's demonstration systems, it also crashes immediately when I save the settings for my system. Curiously, whichever of the demo cameras I selected prior to the crash will display normally when the app is relaunched. Selecting another demo camera will crash the program again. Crashes occur almost immediately, dropping one back to the iOS springboard without an obvious conplaint. Maybe this is incompatible with iOS 13? I am willing to troubleshoot if that's an option..Version: 3.3.0
✓ Not Optera CompatibleWon’t allow pan/tilt control with the Optera cameras..Version: 3.3.9
✓ Needs updateNeeds an update fast, I've had to delete the app already as it's taking up lots of my phones storage! The app is now taking 4.96gb!!!.Version: 3.1.2
✓ Absolute trashEverytime I go to add or configure a camera or network it freezes for a solid 10 minutes, or it freezes when I open it, I don’t recommend this app at all.Version: 3.2.7
✓ It’s time to fix this appOnce again, this app is not working. It worked perfectly until the latest IOS update. This is the perfect tool for monitoring digital sentry and other Pelco systems but it lacks updates to keep it working when iOS updates are received or they are not keeping up with their own updates. Please fix it!.Version: 3.3.0
✓ App is now crashing and won’t even startWhy???.Version: 3.2.3
✓ Worked great before this updateCan't connect to any system after updating. There was a fix but it stopped working again. I’m beginning to rethink staying with this system or replacing next budget..Version: 3.2.3
✓ Please roll it back or revise.Newest version broke ability to connect to digital sentry systems..Version: 3.2.1
✓ Not HappyI have used PelcoMobile in the past and never had an issue. I just reinstalled it after not using it for a few months and it won’t even save my camera information. As soon as I close the app everything is lost and I have to re install all the camera settings. I have tried to update to the latest version of PelcoMobile but I am only able to download 3.3 (1692) off the App Store. I am running the most current ISO.Version: 3.3.2
✓ Server editingDoesn’t allow the pane on the right side of screen to open fully. No way to edit server up or login and no.Version: 3.2.6
✓ Does not workApp does not open anymore. It opens and closes right away ..Version: 3.2.3
✓ Broken Update [updated][version 3.2.3] this update is broken. The app will freeze trying to connect to the demo systems. I found that if I go into airplane mode, I am able to launch the application and add my systems. After taking out of airplane mode, the cameras do work until the next time that I close the application. Even if I remove the demo systems, the application will always re-add them on launch and will crash the application. The only way to effectively get into the app is to be in airplane mode first..Version: 3.2.3
✓ Is not compatible with iPhone 6 Plus.I have emailed company several times regarding this matter. No reply..Version: 2.2.0
✓ Last update broke app AGAIN!!!Can you all please restore your last version??.Version: 3.2.3
✓ Does not work with iPhone 6+Does not work with iPhone 6+.Version: 2.2.0
✓ App Does Not WorkAfter the update of iOS 13 and now iOS 14 the application does not work. With iOS 13 every time a camera is chosen the application closes out, Pelco took weeks to fix the issue. Now with the iPad OS 14, you cannot proceed to the systems options and select a camera. Couple of weeks since 14 is out and no fix yet. Seems no one at Pelco uses the app to notice the consistent problems..Version: 3.3.3
✓ Demo FailedTried the demo systems and all of them show “failed to connect” not a good sign for a “commercial grade” system. I’ve been trying for several days to see the demos before I recommend a 12 site upgrade for our company..Version: 3.2.4
✓ Don't download if you have an iPhone 6+Locks up constantly.Version: 2.2.0
✓ Get it working with iPhone 6+!!!!!!IPad works fine but it just freezes up every time with the iPhone 6+!!!.Version: 2.2.0
✓ Latest release stopped working on iPadI am running the latest version on the iPad, and when I click the option to add the Systems nothing works. I know previous versions worked, but with this update I cannot do anything. Until they get this fixed the application is worthless..Version: 3.2.8
✓ Good except...It only connects to 5 systems?? We are running about 15 systems and growing all of the time and can only see 5 at a time on the iPad? please update ASAP.Version: 1.2
✓ What happened?I’ve been using this app for months and have had minimal issues. Now the app won’t even launch. Just gives the start up screen and then nothing. What gives? I’ve deleted it and downloaded it and still same issues nothing happens..Version: 3.2.3
✓ Nice job Schneider Electric, completely useless after update.Embarrassing for a company this size, time to replace my system with something more stable..Version: 3.2.1
✓ Nothing is working after updateAll the Ds Sentry system are not capable to connect after the update, please roll back or fix it!.Version: 3.2.1
✓ Doesn’t connectList shows cameras available but when you touch the area you want to check, it says connection failed..Version: 3.3.0
✓ CrashEvery time a camera is selected the app crashes. Open the app up and the camera is displaying but app has to reload systems to change cameras. Select a new camera and the app crashes again.Version: 3.3.0
✓ Crashes ConstantlyAs the title suggests, something isn’t right!!!.Version: 3.3.0
✓ PelcoThe new program crashes as it is making connection...Can we revert back to the old app..Version: 3.1.1
✓ Crashes when I try to add a systemEvery other link works in the app except the most important one. When I try to add a new system, the app freezes and no matter how long I wait, it never responds. If I keep pressing the other buttons, I get no response but it will eventually crashes. The other guy I work with, we have the exact same model of iPhone, as they are work phones, both brand new, less than a week old. His app works as it supposed to. I have uninstalled and reinstalled several times. Same results..Version: 3.3.3
🙂 Pelco Mobile™ Positive Reviews
Pelco Mobile™ works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Pelco Mobile™.
⛔ Pelco Mobile™ Problems
