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- 91.0SAFETY SCORE
- 4+CONTENT RATING
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HMRC App User Positive Comments 2024
HMRC app received 32 positive comments and reviews by users. Can you share your positive thoughts about hmrc?
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HMRC for Positive User Reviews
✓ Simple and usefulKudos to HMRC for releasing a useful and reliable app.Version: 4.13
✓ FeedbackI find it frustrating I can’t just speak to someone, but the app is amazing! Really easy to use. I just hope everything is correct?? As I have a question but haven’t been able to get an answer and when it’s my fault it’s very black and white even through I have spent hours trying to get help. I also think HMRC should employ some behavioral science to there language, you are so ration as you know what your talking about but for the normal person like me who may be amazing in their field of work, you are really hard to understand and it makes people panic. They are only trying to do things correctly but there is still so much fear as we don’t understand your language. But the app is great and goes a long way in helping the fear and frustration.Version: 16.4.0
✓ SurprisedI love the app ! It has all the information I need and more. I’m so impressed, I told my friends to download it too. Well done. A suggestion is to advertise/promote it on tv or social media, unless you have done that already..Version: 14.12.0
✓ What’s happenedBeen using this for years then recently went to enter and it said about an update so clicked on it and it takes me to App Store and just spins continuously- have tried dozens of times - I’ve deleted the app and tried to redo it and all it’s doing is spinning in the App Store - have no idea how I’m going to enter my most resent figures now, totally messed up.Version: 15.1.0
✓ Doesn’t workThis app worked well until just recently. It now just opens a web page to the HMRC log-in web-site which then asks for your HMRC ID and password? What happened to the app face-id or the app password? I’ve tried deleting and reloading but I get the same issue. What’s the point if having an app if it just directs you to the online log-in page? Developers - any thoughts. Update: Thank you for your response developers. I have now reloaded the app and again entered my log-in details on the web-site. I am pleased to say everything is now working fine..Version: 14.4.0
✓ GoodI love the app. It’s fast and available 24/7, but I still need to call from time to time to make sure I have input my information correctly..Version: 10.2.2
✓ HMRC App reviewI highly recommend the HMRC app. It’s very easy to use and helps you keep track of what you owe etc etc. Making payments is very simple and easy compared to the old way of logging in through the website. You can also check your state pension etc. I would recommend this app to any business owner looking to save time and keep on top of there business taxes..Version: 16.1.0
✓ Very usefulI do find this app very useful and informative. Easy to access and all needed information is straight forward to access. The only complaint I have is the updates. Some I sort of understand needed PIN number again to activate the finger print log on after a update This happens after a phone restart too which is a must. But some of the update required a complete re-login with government ID etc which took much longer than it should do when I was an update. I really don’t want to update an app now just in case it requires me to keep doing that. Other banking app remembers the finger print and if need verification is done to a phone number which I think should be the next choice. But all in all a good clear app..Version: 11.3.0
✓ Online payment securityOnline payments should be secured to ensure customers is confident to make the payment only, to be honest I was doubting if make the payment online to do it manually system. The system should be more automatic and instant, so customer has the guarantee that the payment is completed and have that piece of mind, on the email says can take up to 3-5 days to show in your account, which is not the ideal situation..Version: 14.12.0
✓ April 2022 Update Has A GlitchI’ve been using this App for a while and it’s useful to be able to access your tax information. It’s not the easiest App to navigate and takes a bit of getting used to where information is. On the whole the benefits outweigh the navigation issues if you are happy to spend a little time clicking around the App until you find what you are looking for. The latest update does however have a glitch. When you log in and select “PAYE” and then try to see what you have earned with your current employer, the App asks for you gateway credentials. If you select to go back and then select “update your estimated income”. Wait for the page to load and then click “done”, you can see what you have earned with your current employer without needing your gateway credentials. I have tested this a number of times and the glitch is totally repeatable. Something that hopefully now the app developers are aware they will resolve at the next update.Version: 14.3.0
✓ Drives me bonkersEvery time I flick between the App and let’s say my online payslip to get details of National insurance or tax figures, it logs me out. I then have to start the whole process again!! There is security and then there is annoyance to the point I need to call the ‘reasonable police’ in! Come on people, let me toggle between screens without being logged out! Maybe automatically log out after 30/60 seconds?! Not instantly! And.... breathe.... sing Disney songs and, bing bang boo, back to my happy place..Version: 5.3
✓ What an App.!It is very easy to navigate. Updating your records made easy. Very informative and all you need about HMRC is available. Wonderful app..Version: 10.11.0
✓ Thresholds and tax returnsThis application is seriously crap, you can not actually do your tax return on it and sign in and verification failed many times, not worth it and I think the idea of thresholds is very stupid if you earn over a certain amount by any unit you have to pay it to the tax man fax man so what is the point in earning that money if it is just going to the tax man and you see no benefit of it? Day light robbery it is really Absolutely disgraceful really.Version: 14.6.0
✓ Missing infoI have been using this app for years and it’s great much quicker than going on website. However now that all the tax credits are stopping will universal credit be added to this app so can view payments on there instead of having to go direct to website ?? It was so usual having everything in place now that’s not the case unless you can link it all into this one app.Version: 16.3.0
✓ First time using appI found it difficult at first as I written the numbers in and it showed higher and had to go back so I didn’t add the pence in on amount and it was the proper way when reviewing it before sending. They should put contributions altogether at start so people can choose from them on a list to make it easier for people who are getting that it would be easier for all. But I’ll just hope that it’s done properly as it’s my first time doing this on the app..Version: 5.4
✓ Finally something that doesn’t give headaches when it comes to paying your taxesThe years of annoying inability to log in and changing ways of authentication and then struggles to actually pay the tax as payment methods were very particular… i am very glad that the government has finally invested in something that makes the life a bit easier and paying taxes a little less painful..Version: 14.12.0
✓ In app payment links to wrong banking appI’ve just downloaded the app and immediately found an issue when trying to make a payment. I have 2 TSB banking apps ( 1 personal, 1 business) but the app defaults to the personal app each time I try to make a payment. When I switch to the correct TSB app the pending payment is not there and so cannot be paid. Is this something the developer can fix either by including a separate ‘TSB Business’ link in the list or allowing user to choose banking app manually?.Version: 14.10.0
✓ British expats excluded!!!I’m British and live in France. I pay UK tax, have U.K. pensions and have used this app for years. However suddenly I have to verify myself and the verification requires a U.K. address, and a number of other documents which I do not have since I no longer live in the U.K. I can still use the website which is very cumbersome. So why have you excluded a whole group of people? Did you not consider how expats are supposed to verify themselves? The app was very useful and I suggest you rethink your verification. Also why have the verification if one can still use the website? The whole idea is ridiculous!! UPDATE: the developer has rectified the problem and notified me and the app now works as it should. So thank you..Version: 16.0.0
✓ Great appI only knew about this app from my sister. I then discovered the help to save scheme on it which I’d never known about before. App is easy to use and motivating. I find it hard to save in the other savings accounts I have as my money doesn’t seem to go as far as I’d like it to, but this is great and the fact I can’t have quick access to my money makes it easier. I’m now encouraged to continue with my goal having never been able to save much before now and my sister has started saving too!.Version: 10.9.0
✓ Very good serviceThis is a great App , especially if you are overseas 😊.Version: 14.4.2
✓ Great appSo easy to check your tax online. Better than letter writing you can submit on line. Would like to be able to ask question also on this.Version: 6.10.2
✓ So easyThank you for making it just so easy to understand what to do. Before the app I used to want to cry every time I needed to sort my tax out because it made no sense to me. Wanting to do the right thing whilst not understanding what to do was so stressful that I used to leave it until the last minute every time. Today I logged in, understood what I owed and paid through the app. All within 5 minutes. Such a relief not to have to spend hours on it. Thank you team HMRC!.Version: 15.3.3
✓ Brilliant appI use this regularly to ensure my various income streams are recorded accurately. Also as I’m approaching Retirement Pension age to keep track of my NI contributions. For self assessment it is effortless for me to transfer the details from quickbooks. Payment could be streamlined as someone else has commented but I’ve got the payment info in my bank payees so just do it from their app. As I’m deaf I use the secure messaging for any queries rather than having to call and it is superb..Version: 15.7.0
✓ Used to be fab but ID verification every timeI used to love this app for keeping things up to date but now every time I log in I have to go through ID verification. Despite the app saying you are aware, the message has been on for ages now and nothing seems to be happening. *update* this issue seems to have been fixed, I’ve tried it a few times in the last couple of days and hasn’t asked me for ID verification..Version: 13.0.1
✓ Cannot view anything EDIT—-Before update I could see when the next payment dates where and my whole family where on my file. Now it’s just me. And you can’t view anything on the app. So what’s the point in having the app? My family didn’t disappear so why are they off there also. Was a good app but now it’s poor Edit: It’s updated now and now everything is showing perfectly..Version: 14.6.0
✓ Don’t log outDon’t log out of the app after use. I was logging out (standard practice normally) which meant I still had to enter my ID and password every time I logged on despite turning face recognition on. Turns out that you are not supposed to log out of this app between sessions meaning you then just need the PIN and Face ID. Strange but true and makes the app more user friendly than the website alone..Version: 14.12.0
✓ FingerprintApp is what I’m looking for but the fingerprint technology doesn’t work. I have to log in with my credentials all the time..Version: 15.8.0
✓ 👏Impressive 👏For the UK 🇬🇧 Government to make an app that is useful, not unnecessarily complicated, reliable, and straightforward is nothing short of outstanding. My tax return, payment, tax credits, and savings are all easily accessible and controlled here, along with online 2FA too. Recommended! Please could you consider using the same format with DVLA & DVSA in the future, and bring these services into the 21st century?.Version: 14.12.0
✓ Sometimes tricky to navigateI have used this app several times now and still find difficulties in accessing certain information with the number of security checks and entering codes sent to my devices etc...this is understandable for security reasons, but sometimes becomes frustrating when trying to get things done in a small time frame ie: when small people are napping. That said it’s a great app and much simpler to follow than the pages and pages of paper renewals and having to sit in phone queues for up to an hour to speak to an advisor..Version: 6.7.1
✓ Fantastic appAt last an App that gives you all the information you require and is user friendly. The app allows you to navigate around your personal information that has previously been difficult to access in one place such as tax / income information , pensions, benefits, payments etc in one easy to use portal..Version: 12.7.0
✓ My illnessHRMC have given me such amazing support and understand with my Mental Health I am based in the North East of England and have all the key support around me. I would love to have a face to face meeting to work out how I can manage my finances better to insure I can make my later payments and clear my debt as quickly as possible without enduring any negative impact on my recovery. Thank you for all you support go magpies..Version: 15.3.3
✓ Doesn’t work.Have tried three or four times to login but I immediately get logged out and prompted to try again. As I can log in on my PC I know I am using the right login details. I’ve even uninstalled and reinstalled - same issue. Will try again later and then simply delete app if it still doesn’t work. Contacted app support using the link on the app's store pages but support didn't want to know. Waste of time. App worked perfectly before it was updated..Version: 4.14
😕 HMRC Negative Reviews
