Desk.com App Support

Desk.com App User Reviews

What do you think about Desk.com app? Ask the appsupports.co community a question about Desk.com!

Desk.com Pros

✓ Makes life easy!Great way to work mobile with Salesforce desk ! Only feature missing is ability to create cases !.Enti342Version: 2.2.8

✓ Great improvementThe recent update has been a very good improvement in many ways. Look and feel has been much improved and it seems stable from what I can tell so far. Two things I would really like to see is advanced search options as well as to be able to change customers and merge cases. Once these features become available on the app then it would be 5 stars as it then would be fully mobile without having to go back to the desktop version for certain tasks. Keep up the good work and I hope further updates are in the makings. Update May1st of 2016: I was a little fast with my previous endorsement for the recent update. While I still like of it, I have experienced too many times when I have to close and reopen the app to actually load the content. It gets hung up often and requires closing and reopen. Still ok but not as good as it could be. Please fix! Update - April 2017 I am missing further updates to the app. Improvements are coming too slow. Things such as being able to changing a customer/company, advanced search, etc are still missing and I'm hoping that there will be more focus on improving the app experience/functionality soon. Most people are on the go and rely on apps. Please make it a priority. Thank you.Nicki8000Version: 3.3.2

Desk.com Cons

✗ Good for basic ticket management, but lacking key featuresWorks ok for basic tasks such as replying and moving tickets around, but that's about it. Our company has over 1000 labels and swiping down through most of them to find that one label is a major pain. Is there any chance we could get a search option for labels to speed that up? Also, I have yet to find a way to merge tickets. Will that be added in a future release or am I missing the option somewhere?.NarwhaliusVersion: 3.3.3

✗ Horrible app. Needs ton of work.The app logs out all the time. If you log us out for security then add an app pin and let us stay connected. Google apps login is so flawed. I sign in takes me to another login page then I sign in again doesn't work then I press back on top and poof I'm logged in. How dumb..Jonathan01234Version: 2.2.4

Is Desk.com legit?

⚠ No. Desk.com does not seem legit based on our analysis. This conclusion was arrived at by running over 58 Desk.com user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for Desk.com is 23.0/100.

Is Desk.com safe?

⚠ No. Desk.com not seem very safe to us. This is based on our NLP analysis of over 58 user reviews sourced from the IOS appstore and the appstore cumulative rating of 1.4/5. AppSupports Safety Score for Desk.com is 25.5/100.

Should I download Desk.com?

⚠ We are not sure!