- 23.0LEGITIMACY SCORE
- 25.5SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Desk.com App User Positive Comments 2024
Desk.com app received 21 positive comments and reviews by users. Can you share your positive thoughts about desk.com?
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Desk.com for Positive User Reviews
✓ Works for me!Not sure why everyone is complaining about how it keeps logging them out. I've been using this for a few weeks and it's been great for me! Great thing to check on the bus on my way to work and whatnot..Version: 1.3.13
✓ AwesomeProviding customer support just got so much better.Version: 1.0
✓ OverlordCustomer support on the go has never been easier..Version: 1.0
✓ Makes life easy!Great way to work mobile with Salesforce desk ! Only feature missing is ability to create cases !.Version: 2.2.8
✓ Great improvementThe recent update has been a very good improvement in many ways. Look and feel has been much improved and it seems stable from what I can tell so far. Two things I would really like to see is advanced search options as well as to be able to change customers and merge cases. Once these features become available on the app then it would be 5 stars as it then would be fully mobile without having to go back to the desktop version for certain tasks. Keep up the good work and I hope further updates are in the makings. Update May1st of 2016: I was a little fast with my previous endorsement for the recent update. While I still like of it, I have experienced too many times when I have to close and reopen the app to actually load the content. It gets hung up often and requires closing and reopen. Still ok but not as good as it could be. Please fix! Update - April 2017 I am missing further updates to the app. Improvements are coming too slow. Things such as being able to changing a customer/company, advanced search, etc are still missing and I'm hoping that there will be more focus on improving the app experience/functionality soon. Most people are on the go and rely on apps. Please make it a priority. Thank you.Version: 3.3.2
✓ Couldn't live without it.Keeps getting better. I use it to handle customer tickets while I'm traveling (which is often)..Version: 3.0.2
✓ New app is fantasticThe new app is a huge upgrade over the old one. A better UI and more functionality. I'm glad they realized native was the way to go versus HTML5..Version: 2.0.0
✓ So awesome!Such an easy to use app. Very well designed. Desk keeps me connected to my customers better than anything else I've found..Version: 3.0.1
✓ Simple service on the go!Easy to use, efficient, and robust for continuous/consistent customer service. Well done!.Version: 1.0
✓ Does the jobOur company's support is primarily email-based. I use this app mainly to run macros to keep cases organized and as an eye on chatter while I am mobile. Since I don't need to reply to cases, I am not using to the app's full potential. Does the job for me. 5 stars if it can keep you logged in..Version: 1.1
✓ Awesome functionality!I can't believe how much I'm able to do from my iPhone. My productivity away from the office is amazing!!! I can review and respond to cases with ease. Having the ability to set labels and custom field values and to apply macros means I don't lose any of the productivity or tracking tools I love so much with Desk..Version: 3.0.0
✓ Finally a native app. Awesome 👏So far app looks great and is a great tool to have for doing support on the go for small businesses. I have to say this is one of the best support systems I have found to date..Version: 1.1
✓ Finally Push Notifications!So happy that I can finally receive push notifications when new support cases come in. This is great!.Version: 1.0
✓ Useful appReally useful, love the push notifications for new cases.Version: 1.1
✓ Custom field editing FTW!Love the latest update. Really appreciate the ability to edit custom fields!.Version: 2.2.7
✓ Great updates! Filters are better!Love the continued updates on this app... Great work!.Version: 3.1.0
✓ So much better!What an improvement to the previous version! This is a multiple times a day app for me and I love it!.Version: 2.0.0
✓ Awesome!Makes my life so much easier when on the go. I can just pop in and check on my cases or help our customers. A+!.Version: 3.0.1
✓ So convenient!Easy to respond to customers from wherever. Hate being tied to my computer, so this is great!.Version: 3.0.1
✓ Much improved!App has steadily gotten much better and now is really starting to shine!!!.Version: 3.1.0
✓ Elegant and EfficientElegant, just like the desktop version..Version: 1.0
😕 Desk.com Negative Reviews
