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M&S - Fashion, Food & Homeware App User Positive Comments 2024
M&S - Fashion, Food & Homeware app received 117 positive comments and reviews by users. Can you share your positive thoughts about m&s - fashion, food & homeware?
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M&S - Fashion, Food & Homeware for Positive User Reviews
✓ Excellent appVery good app, very easy to use, bit like Marks and Sparks themselves! Photos and descriptions are very accurate, quality never fails, overall a pleasure to use if you like M&S but live away from a store - like about 12,000 miles from a store.Version: 5.1.0
✓ ReviewI love buying this way especially as I live in Australia and family in England. It’s quick and easy with a wide range to choose from..Version: 7.28
✓ Unavailable products in appThere are some products in the clothing section that I see in the store that do not appear in the app. Actually, one pair of pyjamas did appear in the app once, then disappeared later when I went to order them. The pyjamas are still available in the store. What's up with that. I'm talking about the tatty teddy ones..Version: 4.0.10
✓ Mr Terver David IorhunaHave loved M&S clothings from day!.Version: 8.4
✓ Sending FlowersAlways so easy with M & S.Version: 7.23
✓ Slip on slippersWent to my local shop, none on display! Poor service. Had to order and collect, store is a 5 minute walk from my flat, and delivery next day which is fine, but not having one pair of slip on slippers amongst, probably twenty plus different slippers is poor. I like M&S and have used them for over 50 years, shame they forget the needs of their regular and undemanding customers. Second moan. Can’t get the dark blue/black lounger pants they used to do. The ones with plain bottoms, elasticated waist and 29”/30” legs. Instead they have a jogging type bottom which are totally different and why oh why is everything slim fit? Start catering for loyal customers or lose us!.Version: 8.16
✓ Great storeAlways obliging no matter the country order is placed..Version: 6.0.6
✓ GiftsMy turn too app when I need to send a gift or two ... I found the app easy to navigate between the various departments... Living overseas I have used this app regularly over the years and I’ve never been disappointed with the service.. My family and friends would also agree.....Version: 7.20
✓ Keeping in touch from abroad.I always use M&S to send cards, flowers, hampers etc. to my family and especially to my Mother in the UK (as I live in Australia). Despite the occasional online difficulty, I find the ability to be able to do this online to be absolutely wonderful. In general, I have been more than happy with M&S’s online service and I highly recommend them to friends and any one reading this. Sincerely, Martin DeSouza-Meally..Version: 6.17
✓ Velvet Thermal DrapesThese are simply beautiful. I am thrilled with them. Lovely fabric and rich colour. I got so many compliments on the first pair I bought that I have just ordered the second pair..Version: 8.15
✓ Simply does itThis app delivers the simple features really well.Version: 5.0.3
✓ Good serviceVery pleased with M&S food and home wares, please carry on. Your women’s clothing hasn’t been so exciting in recent years - it has been really great in the past, I’ve had some lovely things which I still have. Maybe you shouldn’t have departments like Autograph etc. Just make the general range really good and exciting. Clothing from long sleeved thermal vests in bright and exciting colours, through the chic-est little jackets in faux silk, all lovely. And we all love your underwear, wouldn’t go anywhere else. But, you need to keep quality up. Some jumpers etc recently have been poor and thin quality, which I wouldn’t buy. H&M eg produce more stylish jumpers with reasonable fabrics . I’d rather pay a bit more for better quality. We don’t want to see M&S diminish definitely not!!! One thing I loathe about contemporary shopping are the boutiques within stores. I want to be able to go and look for eg raincoats and see the whole range, or jumpers or trousers and see the whole range. There could be a Per Una range within eg trousers ( which I think there is already), M&S aren’t too bad in displaying and keeping all together, but it needs to be noted. You don’t have to copy John Lewis or Selfridges - it is on the whole too confusing shopping for clothes in these places..Version: 7.2
✓ Happy shopperJust used the M&S app to purchase some undies...love my M&S undies...the app is easy to use but can be a bit slow but that might be peons with my internet, however the payment etc was really easy..Version: 4.0.4
✓ Ordering from appVery easy to use and convenient!.Version: 5.1.2
✓ M&S WebsiteI am at present in hospital with Coronavirus and vulnerable now and when I saw the offer of 20% off jeans, as I have lost a lot of weight due to this virus, I wanted to order different sizes in jeans. However no where on website does it say about being able to return via courier, only return to store. I called the customer help line, waited nearly 20 mins for a response that I needed that you go onto Hermes website & can return via them. There is no where on your website that says that. It needs to be updated specially when the government have told people not to make any trips to shops unless essential. With the information that I received from one of your customer care team I was able to make the purchase as without that I would not have been able to..Version: 7.9
✓ I love M&S!The M&S app is very easy to use. All the clothes I buy for my children are good quality, wash well and true to size. I live in Australia and have family in England. They deliver to all locations with no problems. They send emails informing me of special offers but not too many to make it irritating..Version: 4.1.2
✓ Basket problemBasket doesn’t save and empties out at times.Version: 6.7.1
✓ IonaMarks and Spencer’s ARE a TRADITION, l believe they are working very hard “behind the scenes” to develop their Buying and Marketing strategies to appeal to all age groups. This is ESSENTIAL if they are to NOT just to Survive but THRIVE on the High Street and online too. Their customer base has, in many cases, wrongly, been seen as “over 40’s” I believe they are fast responding to a NEED to appeal to younger age groups who will then remain their future customers. Per Una started well, dipped and let’s see it pick up again and let’s have a “Junior Per Una” for BOTH sexes (NO GENDER NEUTRAL PLEASE) from age 5 - 13! Now that would go down well! Busy parents are looking more and more for “ONE STOP SHOPS” Huge gap in the market here M & S! Would also ❤️ to see you develop more on the Organic food side! Even developing idea of weekly delivery of Organic Fruit/Veg/Salad boxes, another huge gap in the market which Waitrose & Tesco, YES!!! Tesco are competing to fill. I try to eat as much Organic food as possible as l have a serious issue with the level of Pesticides sprayed onto fields that enters the food chain and then US! SO! A HUGE SHOUT OUT to our dearly loved ❤️Marks & Spencer’s WE NEED to get behind them and support them in their ambitions to Move with the times and still deliver high end quality that is “inclusive and not exclusive”.Version: 6.0.6
✓ Great Service!I am a Brit living in the US. It is SO useful to M&S online delivery. I can order gifts for family at home and have it delivered or collected from a store. M&S customer service is also first rate..Version: 7.2
✓ Bits missing from website featuresUnlike other reviewers, I’ll stick to reviewing the app and steer clear of ranting on how brill M&S is as a brand and how great their steaks are (🤷🏻♂️). The app is very easy to navigate and has a less “busy” feel to it than the M&S mobile website which I have used exclusively up to now. You can access your account and look at both current and previous orders and track deliveries (strikingly similar to the mobile web pages). I’ve yet to order anything through the app but navigating and searching for items is very easy and surprisingly better than the mobile website which I thought was very good anyway. A couple of shortfalls I have found are highlighting matching items and showing “you might also like” sections. You get these on the mobile website pages but in the app it’s purely focussed on the item you have selected. All in all worth downloading but longer use will determine if a keep using it or whether I revert back to their very good mobile website..Version: 6.5.9
✓ Great shopping appEasy to use.Version: 5.0.0
✓ Passion for M&SMy name is Maha. I am from Sudan. I have been shopping from M & S since 2003, from different countries, including Cairo, Dubai, Abu Dhabi and of course London. I also use online shopping a lot, not only for clothing but also beddings, gifts and baby wear. I love M&S, best quality and best services..Version: 4.0.7
✓ Helpful :-)Thanks!.Version: 2.1
✓ Download now!A fantastic app., fantastic, easy to use icons. All the great stuff from M & S delivered internationally and so quick on delivery too. Can't fault them..Version: 1.5
✓ M&S appEasy to use!.Version: 7.60
✓ DeliveryI am going into the store to pick up an ordered item. I did NOT want to receive the alcohol order at home but it seems that was the only option. This is not helping me use online shopping!.Version: 6.6.1
✓ WebsiteThe M&S website is not user friendly. It's taken me over an hour to order 2 items. It said I could check out but I could not bring up my trolley. The blouse and necklace I bought yesterday are lovely. I bought the same today to send to my twin sister. The fitting size is correct. I would give the items purchased 5 stars..Version: 5.1.0
✓ M&SFairly easy to use.Version: 4.1.1
✓ Using OCADO for the 1st time-: WOW!I had been using Asda home shopping for groceries, over a few months & a few disappointments & over familiarity from mostly male drivers/deliveries? It was a swift move to the great Tesco trial - de de de de de deeeeerrrr! LOL!! Mostly very good & mostly professional- however, as it had been with Asda, I was already feeling vulnerable & so when 1 of the drivers leered at me (I had had to answer the door in my nightwear) - he made me feel all wrong & self conscious. It was during warm weather & I was covered up but . . . Sorry = Too much info? But these things REALLY MATTER. I have had to endure some more of these types of thing but . . . I tried Ocado last week. Even though the Driver clearly had some kind of mental health challenge? He was so sweet & charming, immediately reassured me about ALL of the chosen goods being available, no1 else from aforementioned large popular Supermarkets has ever done that!! He made a little bit of conversation about the weather (charming) & I felt so . . . . wanted to give him a HUG! Thank you. Excellent punctual service. Great choice & VERY COST EFFECTIVE. I was very impressed & WILL DEFINITELY be using OCADO from NOW ON. . . . Thank you. Well done. ⭐️⭐️⭐️⭐️⭐️ !! WoW! 🌈💋‼️.Version: 7.50.1
✓ Unhappy with store choice of dressesWhy are these dresses not in local stores ? I am constantly disappointed with the choice of clothes I store for myself and the hundreds of 60/70 year old women who for the first time in their lives have money to spend on themselves. My daughter who is 39 years old never goes into M&S for clothes yet your clothes are all designed for young people No wonder you have so much clothing left to go in the sales at the end of the season I have felt like this about your clothes fir the last 10 years Your designers need to make modern clothes for anageing but still youthful clientele I look one line and see great clothes at very low prices which are obviously made in sweatshops somewhere and I do not wish to buy these but they have great designs so you need to check this out and have a rethink about your clothes designer choices! Mrs Alison Thomson 70 year old very active lady who would love to buy her clothes at M&S but doesn’t for lack of choice!.Version: 7.40
✓ LovelyNice and easy to manoeuvre through the Christmas decorations Sadly No fairy for a topper.Version: 7.46
✓ Magic JeanEasier and no errors when ordering on line, unlike my experience yesterday when I purchased a pair in Leeds to find that a size 8 was on a size 10 hanger. Does nobody check these things..Version: 8.10.2
✓ Excellent AppThis is the easiest shopping app to use!!! Since there are no stores available in Canada to me I am so grateful to have such a user friendly online shopping option!.Version: 5.2.0
✓ Online ordering from overseasEasy to do. Had all my details saved and because I use them often they even have all my usual addresses saved. The only thing that was hard was narrowing down my gift selection from all the choices 😃.Version: 4.2.0
✓ Always the bestNever have a problem, service as always been the best recommend to everyone thank you M&S 👍🇬🇧.Version: 5.1.2
✓ ThanksDear Marks and Spencer’s, For the last 15 years, I have not known anything in my wardrobe except your clothes. There is a strong reason why. I am a curvy woman(am proud) and was shocked how the high street retailers were stocked well for such woman. I e tried every single clothes maker and was utterly disappointed how they have never considered the likes of 16 size woman. But marks never disappointed. It’s not just making the sizes available, it’s also how marks has made then fashionable, reasonably priced with wonderful variety. I just know exactly what am buying and what I fit into without even trying them !! My daughter also is a huge fan after having visited the shop umpteen number of times with me. Not just clothes, the affordability of food is better esp 2 for 4 salads and fruits. Keep up the good work. No wonder, your name is still the British fav esp among men and woman..Version: 6.2.1
✓ Shame there’s no favourites optionThis is a good working app, checkout is fine, good payment options and great having sparks card on you phone. My only reason for not giving this 5 stars is because you have to add your liked items into you bag, then, if you buy something, unless you buy all of what in you whole bag, you need to first empty it,- which is really annoying as you then have to re-search all of your liked potential purchases all over again. A favourites option would be great here and make this app really good, and would remind the customers of the things you would otherwise bought, but had forgotten because of emptying the bag every time you make a purchase..Version: 8.2.1
✓ Love Mark & Spencer’sI live in the USA ( from Scotland )and love that I can order from M&S and send to family & friends at home & abroad. I love the quality of products & the help I receive if there is ever any issues with the delivery etc..Version: 7.53
✓ From AustraliaGreat App...easy to use...Version: 4.0.10
✓ Excellent shopping applicationIntuitive and easy to use. Quick access to all promotions. Very shoppable..Version: 1.0
✓ Waste of timeI am buying something for a friend and instead of accepting the new address, I had to go through the process at least five times. Then the credit card registered was not accepted. There is nothing wrong with the card. However to register a different card was also a process that had to be repeated several times before it went through. You must lose a lot of business because of people giving up. I gave it one last shot, which worked, otherwise U would have given up And another thing, the fact that I have to give a nickname (mist of which are already taken) to my message is even more irritating.Version: 7.0
✓ Same as alwaysI have reviewed M&S and the online shopping experience several times and it never changes. I love this store and the quality of classic items like the leather ladies gloves I just purchased. I know they’ll be perfect because I have two pairs already in different colours. They last for years and improve with age and I wouldn’t think to buy them anywhere else. I really enjoy ordering online. It saves the potential disappointment of going to the store and finding my size to be out of stock. The orders always arrive within a few days, usually two, and only twice have I ever had to queue behind more than a couple of people to collect my order. Christmas does get very busy which is to be expected. The staff at M&S are always very helpful and knowledgeable and are particularly lovely at my local store in Bury, Lancashire. The other day I was in with my friend who was purchasing ladies pyjamas. The young man who helped her was sweet and sensitive, a credit to the brand. I don’t like all the clothes at M&S but I can always find something special that my friends compliment. This has been my favourite clothing store all my life mums before me and that counts for very many years..Version: 7.56
✓ Not good dealsAs a frequent customer I am often surprised by the lack of personalized offers per customer by M&S. Also the offers on the app are not descriptive, meaning when you end up selecting a deal you find that the things you want to buy are actually not covered by the offer when you go to the next page on the app. At such high prices you would expect M&S to be customer centric but they are not. Like even the 5 pound off over 35 offer is senseless - if you end up doing grocery less than 20 pound every other day cause you don’t want to carry around heavy grocery all the time then you can’t even use that basic offer, and M&S knows that. We are 2019 - use Data Science/Machine Learning to understand your customer and give customized offers. Poor customer centricity that’s all..Version: 6.8.0
✓ MickEasy to use, good range, quick delivery. Love M&S!!.Version: 2.1
✓ Great app!Very easy to use and navigate. Smooth interactions. Glad to see full spectrum of the catalogue in app. Will only be using the app from now on, not the website.Version: 1.1
✓ M & S AppQuick and simple to use. Everything you need it to be..Version: 4.1.0
✓ CheckoutI call at M&S yesterday 24th April, after working a 10hr shift , I was feeling rather tired, but still called at my local M&S at woolshop Halifax for 40 minutes, on putting my shopping on the belt I asked for a bag for my fish, the lady on the till was lovely she was going to get me a brown paper bag, I didn’t want to put her out as they were queuing behind me, then I put my card in wrong, then I didn’t have enough bags and still this lovely lady kept smiling and been ever so friendly, when she mentioned about doing a review on line, I thought it’s the least I can do, so here I am saying thank you to the lovely lady called Michelle y 10 out of 10 for Michelle keep smiling and making shoppers life a little nicer. All the best Julie t..Version: 6.16
✓ Christmas shopI went to a actual M&S store this morning which was a few miles away. I wanted to look around and get a few bits and try a few items on. I could only find one style of bralette in the store and it looked small so took a larger size. This was much too tight for me. I have decided to order another in a bigger size as I did like the design but where were all the others. There was nobody at all about to ask. Then I went to find presents and was glad we had gone to the store instead of just ordering online. It was so pretty to see all the Christmas items. A emergency phone call from family halted my shopping experience and we had to go check out and get off. The assistant wrapped the cups I had got and was very polite. On the way out I spotted some lovely pants for myself so I am also going to order those. I don’t get out much so will be returning before Christmas for another shop. My local food store of M&S doesn’t have as much as the big stores in regards to clothes and gifts which I visit every week. I must say you get the same level of service however big the store..Version: 8.11
✓ Problems with the M&S appHave tried unsuccessfully for two weeks now to get resolution on the fact the app. no-longer works on either my iphone7 or new iPad. The app has been removed and reinstalled 10 times, the password has been changed five times. My phones cache has been wiped and a full reset done. The message I keep getting is “these details are not recognised”. If I try to re-register it says “these details already exist.” Yet I can go online and order with my details with no problem. I have made seven phone calls re this to M&S all promising technical will get back to me, no-one did. When it was suggested my phone and iPad were at fault I spent an hour on the phone to apple technical and they said the problem was the app as there is nothing wrong with the phone of iPad. Up until two weeks ago I used the app to order all the time. I got an email saying if you used the app to order I’d get £25 off, but because I can’t get into the app I can’t take advantage of the offer. I have even called my local store to see if they can contact someone internally that might get back to help me. It is ridiculous. In store told me my email was not on the system, yet I get emails all the time, in the past two weeks I’ve had emails about orders, emails about deliveries. Up until two weeks ago the app worked fine, I used it all the time. It appears to me there is a data input problem at the M&S end but no-one will check this out and get back to me. Very frustrating!.Version: 7.1.1
✓ A little treatAlways very happy with my orders from M&S , you really can’t go wrong Thank you for a great service and choice !.Version: 7.20
✓ AWESOME APPI live in the US, and shop M&S frequently when in the UK (4-5 times a month) and have been impressed with the app and benefits. App and benefits not valid in Ireland or Continental Europe yet apparently..Version: 5.0.0
✓ MrHi can't fault your food the £10 thick cut stake is soooooo unbelievably delicious. Your good for you balanced meals at £3 are also fantastic i have eaten a lot this summer real good feel factor almost feel the ❤️ baked in so to say.. But as to your clothes not for me. But i understand your catering for the more mature customer. But food as been spot on this summer . I have shopped at Bournemouth a few times this summer enjoyed my vist but like the retail park more than town center . only complete is your female staff at self check out are a bit to fast to "help" more i find interfering & distracting.. With attitude that I have never been in a marks& Spencer store before . And need showing straight away what to do i really don't like this patronising experience.. But apart from this i am still happy to part with my hard earned money as a carpenter to treat my self to one of those delicious steaks every payday. thanks!!!🐒🌏👣🇬🇧.Version: 6.0.1
✓ Sale product listing.I have just wasted approx an hour looking through the SALE items you have listed, and almost without exception ,the sale price advertised only applies to 1 odd size or colour, and the rest of the sizes and colours are the normal price…but this is not obvious until you have scrolled through the other sizes and colour ways. ..and to add insult to injury the same items are shown several times to make it look like there are ,many more items than there actually are.!!! Wouldn’t it be more honest to show the sale items that are IN STOCK rather than listing all normal price stock and pretending there are lots of sale lines.? Frustrated Customer Mrs Twink Collinge..Version: 7.21
✓ ZSZDThe reason for the 3 stars it’s cos I can’t find a button to save/like or wish list items that I like. If not for that would’ve gotten a full five star..Version: 7.48
✓ Bit hit and missSo I can order extra deep mattress covers ( but not my first choice as they are out of stock - but at least they tell you at the point of choosing ) and pick them up from our local store tomorrow. However I have been trying to buy a milo loft storage bed for days and the size I want is out of stock but guess what - the website doesn’t let you know that until you get to confirming the payment. I have rung furniture customer service on at least 3occasions and they just say that it’s not discontinued and to keep trying - they are unable to tell me when more will be in stock - not really what I call I call customer service!! Now I can’t send me review because every name I suggest has been taken ( I’m onto the 10th one now!!) Not good enough!.Version: 7.2
✓ AwesomeSo much easier than using the website to place an order. I live in New Zealand, so use M&S for gifts. Having access to such an 'easy to use' app is awesome!!.Version: 4.0.10
✓ EfficientTheir online app is very easy and straightforward. I love using it..Version: 7.31
✓ MrsEasier than using web page. Lovely clear photographs. Clear instructions. No fuss. Can't believe how simple it was to order items from Australia and have them delivered in UK. Even got them gift wrapped. Brilliant app that I will use again!.Version: 1.1
✓ Quick and easySeamless process Excellent value Love M&S clothing.Version: 4.2.0
✓ Ms Jean BakerI’ve always been a huge fan of M & S I’ve lived in Australia for the last 30+ years ow residing in WA. I’ve been to/from the UK due to the fact my twin sister & family live there. My first shop has always been at M & S. I’m addicted! Just need a lotto win to be able to spend big, courtesy of my Twin & her husband who presented me with an envelope- with the message written “for you to spend at M &S”. The Staff in the “GRIMSBY” store are incredibly helpful & go over & above their duty to please. I’ve got an iPhone & am trying to be tech savvy. Today I downloaded your App And will look fwd to buying online. I’m 72 yrs tomorrow- so will have myself a birthday treat very soon. My daughter recently went on a holiday to Singapore- & surprised me with a gift from M & S. On her return. Hoping for one last trip back to UK & another shop in your Store/s Kind Regards Jean.Version: 6.6.5
✓ A first time retailer app user!Cannot recommend the newly discovered M&S shopping app more highly. For a total novice it is a very easy app to use with great visuals particularly in the area of ladies underwear which is what I wish to buy. As a Pom who has lived overseas in Australia for years I have missed many things but in particular my M&S undies, along with the delicious food which sadly cannot be covered by an app! Hence, I am so pleased I can now browse through the entire M&S range and look at all your latest designs as if I was in store. Then at the flick of a button purchase and quickly receive my goods. A very pleasing experience which makes me feel closer to home and my familiar favourites. Keep up the good work, M&S app design team. From a very happy customer!.Version: 5.1.0
✓ Flowers like every thing elseWith M&S I enjoy trustworthy, excellent and reliable products and services..Version: 7.9
✓ BrittleGreat selection of gifts as you'd expect from M&S, the App design is nice and clean and relatively simple to follow, but the checkout is where it gets let down. The checkout menu options are not always clear or intuitive, it doesn't accept foreign phone numbers, the address field refers only to street number, with no indication of where to put street and town names, although the postal code search seems good. The little red error message boxes (for delivery dates and credit card info for e.g.) should be modified to allow one to tap on it so as to take you to the relevant field and make any corrections required, rather than having to sift through the displayed page to find what needs changed. But apart from that I'd recommend it..Version: 5.1.0
✓ M&S App Easy to UseVery easy to use. Would like the screen to rotate though..Version: 5.2.0
✓ Excellent for all us who love to shop from homeExcellent easy to use app, great for us novices :).Version: 5.1.2
✓ Love the quality and ethicsWish you would start in Australia!.Version: 6.19
✓ Short necks. Thin trousers.Not everyone has a short neck. I think you are guilty of evading this consequence when you make clothes with a standard height neck. Not all one size fits all people., Please consider this as a piece of positive feedback. I am so pleased with many of your clothes, but there are one or two hitches with micro fleeces and PJ’s. My experience with your pyjamas is that they are of lesser quality, they usually go into holes or wear out very quickly. Especially the trouser part of them. I seem to have a lot of tops but only about 3 PJ trousers. Unless someone is stealing them off the line (which I’m sure one pair has been) but something is making them threadbare in an exponential way. I have been shocked by this occurrence on several occasions now when buying them. Please stop cutting corners. The public rely on your steadfastness in creating items that are both good quality, functional and beautiful. You’ve spoiled us: and now we still expect the same virtues. It’s your own fault.!!!!.Version: 7.45.1
✓ Great app, just one niggleHi, love the app, search, filters, product photos/videos, size info, product info and customer reviews, all of this information make my online purchases super simple, only one niggle, as I’m buying I occasionally go to the basket to check how many items I’ve selected, basket is super clear too, BUT there is no obvious ‘back to the search I’ve just spent a few moments carefully creating, discovered selecting Home does take me back to my search, which in a little counter intuitive, as usually the Home button takes users back to the Home page, perhaps when customers are in a section and checking their shopping baskets the Home button could be relabelled Back to search. Not a show stopper but worth a bit of dev time?.Version: 8.22
✓ Not efficient enoughFirstly I am a big M&S fan, love the brand and shop there very regularly. But their App and website I feel are inadequate. The app has issues with the filtering options on a page where it doesn’t respond to what you choose? When it eventually does, if you then select to clear the “filters” it doesn’t do this and continues to default back to the last filter option you chose. Very frustrating. I also don’t feel the “search” functionality is as responsive as it could be with the options it returns? Plus, all of the merchandise/items that are available in store, are not always available to view online or via the app- it’s more limited. The app freezes a lot, especially during sales and Sparks Card events such as 20% off (like tonight for instance!) please get this right M&S, it’s so disappointing..Version: 6.5.1
✓ EasyLove shopping for my family overseas. This makes it so easy. Very pleased with this app..Version: 6.0.5
✓ Irritating promo itemsEach time I use this app, it opens on a screen of promotion items. Lovely. Then you click on the item and “this item is out of stock. Here are some other favourites”!!!! Update your promotions screen when items have run out or are only left in one obscure size. May not be real-time updates, but at least update daily or every few hours. And if you are going to say “here are a few other favourites” show some! Instead we are left having followed a link to an item that is out of stock and shown no other suggestions or similar items. As usual with shopping apps, give me the website every time! The size selection and confirmation is clunky, although I will give credit for it defaulting to the in stock sizes..Version: 6.7.4
✓ I love M & SWhat can’t you say about the quality of the food, l love being able to order online from Australia for my family in the uk, l go into southport where l worked until l emigrated. Every trip back home l have to have some of my favourite foods. Thankyou M & S.Version: 8.8
✓ Great App!Easy to use from shopping to purchasing!.Version: 4.1.1
✓ Ordering from the USAThe ease and sheer pleasure of ordering online from my home in the USA for family at home in the Uk is amazing. I’m assured of excellent quality and a plethora of products combined with great customer service . I’m delighted to be able to access my favourite store from the comfort of my home abroad..Version: 8.18.2
✓ M&SSo easy to use this app. If you are a member they securely save all your information. So easy to buy and pay when you sign in to your account..Version: 5.1.2
✓ Marks & Spencer appEasy and quick.Version: 4.1.1
✓ ReviewThank you Marks & Spencer‘s for making my life so easy from across the miles.Version: 8.16
✓ Hard workWhere to start with the problems I encountered? The most annoying omission is a “back” button on most pages. When you view your bag contents the only way I could see to continue shopping was to start again filling in all the filters. I had to do this three times because the app waits for the checkout page before telling you an item is out of stock and remove it from your bag. This happened twice in checking out. To release an app in this condition shows little regard for customers. I might try the web pages next time but at the moment the thought of trying to find anything else I want from M&S is driving me to your competitors..Version: 7.19
✓ To die forThis dress is the most amazingly elegant and flattering dress I have tried in years. I bought one and it arrived by post today and I love it so much I just bought two more, confident this classic will never date.Incredibly soft and comfortable slinky jersey hugs and hides in all the right places. This is old school Hollywood Siren style that can go from the beach straight to the Met Ball!.Version: 4.1.1
✓ Fabulously easyI use this app a lot, for ordering present for my family back home in Scotland, and I LOVE IT! It so user friendly, so clear and well, just makes shopping online a pleasure..Version: 4.0.7
✓ Why are Marks and Spencer are AMAZING? Read on....What do I love about M&S? The products, the helpful staff and their iconic food hall. They are working flat out to meet the ever changing needs of customers and they give us quality clothes, many with a real designer and classy edge at reasonable prices. Like many I like some cheap throw away clothes at the end of the season but my M&S classic pieces remain season after season. Let’s make a conscious effort to keep buying their products. Now, onto the food hall..their pioneering Dine in for 2 gave many of us a restaurant quality meal with wine throughout the recessional years and beyond when many of us couldn’t afford the cost to dine out. Thank you!!! I spent many a candlelit weekend enjoying your food. You inspire us with your ability to constantly push the boundaries with food and flavours, packaged in new and innovative ways. I don’t write reviews but felt it was time to appreciate an iconic store we gave all grown up with. Marks and Spencer...know that you are appreciated!!!! 🌟.Version: 6.3
✓ Biggest M&S FanI absolutely love Marks & Spencer‘s. Don’t know what I’d do without you. I get so many compliments in the US with all the Marks & Spencer‘s clothing that I wear. The quality is excellent and the price is great and the items are so classy and last forever. Keep up the good work. I need you..Version: 7.39
✓ Trying to be all things to all people doesn’t workStormwear Jeans shorter length - just bought another pair of jeans from your stormwear range but don’t appear in your stormwear range - very confusing. The shorter length has been out of stock for many weeks - again very confusing since your standard length, long length, skinny,slim,regular, straight, etc varieties have all remained fully stocked. I believe M&S is getting lost in trying to be all things to all people with the bewildering range from tall and slim to short and fat and this is not necessarily a good thing when a simple soul is just trying to find a pair of jeans. Even more confusing is the fact that when I search for “men’s jeans shorter length” your site shows me womenswear jeans! As always, good quality gradually becoming less affordable and too many options - only if value when every option is actually In stock..Version: 7.35
✓ Wonderful M & SWhere would I be without you? Only the best at M&S..Version: 8.3.1
✓ So easy to use!I've just set up an account, and placed an order. The process was very straightforward and so easy!.Version: 4.1.1
✓ Date to be sentTried to send earlier than 9th Jan but did not appear to accept. If possible to send earlier would appreciate. Many thanks love shopping wit M&S and especially use sending flowers to UK..Version: 7.8
✓ M&S appIt was so easy to done load and using to look at ordering is simply and quick too..Version: 6.4.8
✓ Delivery time b4 checkoutWhy do you have to wait until after you pay to see the delivery date ???😡.Version: 7.2
✓ Good app but needs to match othersMost shopping apps meet the basic needs, but I feel like this misses one crucial aspect that every other one I’ve used has - there is no option to ‘save’ those items that you like for later review or to add to an order. M&S has a large range of clothing, which is great, but it would be nice to be able to pull together a list of items that I like and then look at again at a later date. It’s really frustrating that every time you use the app you have to start at the beginning, and finding certain items that you might have seen before can prove difficult and long-winded. It puts me off shopping on the app, which is a shame as there are lots of nice things I would buy but can’t be bothered to keep searching for over and over again!.Version: 7.20
✓ Post surgery brasI have tried in vain to get M&S to change the look of their post surgery bras. I have written to the company as well and never received an answer. The bras that are now produced are either padded, look like sports bras and the colours are boring - white, grey, black or neutral. Theres neither a bit of lace nor a bit of colour. I am now having to buy a full support bra without a pocket and holding my prosthesis in with a piece of lingerie tape. The breast shapes also have a nipple - why? Please bring back the embroidered post surgery bras with a pocket and think about your breast cancer customers and treat them like your other customers with some really nicely designed bras. It can’t be that difficult surely..Version: 7.31
✓ Fast and easyThanks for the efficient service!.Version: 7.42
✓ Easy to useI really enjoy using this app! It has all the products I love and lots of choice. Well done M&S :).Version: 1.1
✓ Simple and informative to useEasy to use, detailed information at your fingertips, sparks rewards easy to take..Version: 5.1.2
✓ Gift wrapGreat service especially living abroad M&S always helps me out come present time.. What would make this service perfect was if there was a gift wrapping option...Version: 6.8.4
✓ Plus size perfectJacket fantastic fit for plus size.Version: 6.4.9
✓ Great, easy to useThis is so easy. Just wish they would allow more choices for titles. They need to add Mr&Mrs for example so ones spouse doesn't feel neglected..Version: 5.1.2
✓ Easy to useGreat app. Easy to use..Version: 4.1.1
✓ GreatJust ordered a gift and the whole transaction was easy. Not ready to give 5 stars as I have only used the app once..Version: 4.0.10
✓ Very frustrating app and websiteFrequently displays items that are out of stock or have long delivery times. Also, common for it to crash out when paying etc. Finally, why are we forced to use the Australian version with very limited stock instead of the UK site with shipping to Australia which used to work well - why change something that was good?.Version: 5.0.3
✓ Ordering an itemI am a very loyal and happy customer in respect of a wide range of your foods ,clothing and home items. But I get very frustrated when eg: a top that I have tried to order on many, many occasions continues to remain out of stock. I understand that it not always easy to gauge the public’s take up on an item and you may have difficulties with your suppliers. I think it would be an idea if you had a facility to pre book an out of stock item for when it returns in store sending an e-mail to say ready for collection. My request would have already taken payment details which now only needed to be applied. In your eyes the company would know that this item is already destined for my sale. Please please consider such an idea. Thank you.Version: 6.5.6
✓ Started working back after updateThank you for resolving the issue so quickly! The M&S app has started working back again..Version: 7.34
✓ Good app until my recent issuesI’ve used the app for a few years now and haven’t had any issues which Is why I gave it 5 stars but recently placed a large order for Christmas and had an error come up on the page that the order couldn’t be processed. When I went back to my bag it was empty so I had to find everything again and check out. When I had two order confirmations I assumed one had been sent in error since both orders were identical. Turned out the first one went through, I’ve now had to of the same massive orders and the money has of course come out of my account twice. I spoke to M&S and they said they couldn’t do anything I would have to wait to return the order and then my refund wouldn’t be processed for up to another 14 days. I’m obviously not happy about it and asked them to report this bug so it doesn’t happen to anyone else. Doesn’t help me now though to be out of additional money in the lead up to Christmas..Version: 7.26
✓ Useful appGreat way to see what's on special before entering a store.Version: 5.2.0
✓ Flowers always beautifulIt's very easy to order gifts for my mother. She is in the U.K. I am in Canada. Always appreciate how easy it is to use the app. Thank you..Version: 5.1.2
✓ Shopping and love the M&S productLove the apps is easy to use.Version: 4.1.0
✓ Great app butGreat app but since the last update I can't access babies clothes there a error.Version: 4.0.10
✓ CurrencyNice app. However, it will be much better if we could browse the products with our own currency (AUD)..Version: 6.5.6
✓ Fast and easyMy first exposure to this app and I found it quick to load, fast to respond and easy to use..Version: 5.2.0
✓ Makes shopping easyEverything is easy to access with the minimum of fuss!.Version: 4.1.1
✓ M&S Rocks!So happy to be able to order from the US now! Sizes are consistent and the same M&S quality I have know for years..Version: 4.0.10
✓ ConvenientThis app is a quick and easy way to see what's available.Version: 5.1.3
✓ Horizontal or vertical?Great app, easy to use, just wish it worked horizontally as well as vertically..Version: 5.1.2
✓ SeapaesThis is, without a doubt, the best way to send gifts to loved ones in the U.K. I can count on the quality and delivery - which is hard to say about other order houses. And now the app just made it even easier to get those gifts on their way. I haven't experienced any crashes or lost info which is reassuring..Version: 5.1.2
✓ Nifty little appEverything you need is right here in a well laid out, easy to navigate, esthetically pleasing and interesting app..Version: 5.0.3
✓ Very easy app to useEnjoyable and quick shopping experience.Version: 4.1.1
✓ App is so easy and quick to use😃Try it!.Version: 7.1.1
✓ US version?While the app is easy to navigate and has a lovely look, I have not found a settings tab to change the price over to US dollars. If this feature were readily accessible the app would have received 5 stars..Version: 5.2.0
😕 M&S - Fashion, Food & Homeware Negative Reviews
