- 22.0LEGITIMACY SCORE
- 24.5SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Astronomy Magazine App Complaints & User Negative Comments 2024
Astronomy Magazine app received 61 complaints, negative comments and reviews by users. Have you ever had a bad experience using Astronomy Magazine? Can you share your negative thoughts about astronomy magazine?
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Astronomy Magazine for Negative User Reviews
✓ Not a good e-magazine at allThe hard copy of Astronomy magazine is the best. But the app is just simply a pdf version of the original. It's not designed For iPhone at all. Even the app is not suitable for iPad as well. You have to zoom in and scroll up and down to read the text. In comparison with other magazine apps (like National Geographic) I don't suggest this one..Version: 9.1.3
✓ Do not downloadBought a magazine, doesn’t show up as purchased, click restore purchases, app doesn’t even load up anymore. Either a scam or ineptitude but either way don’t download this hunk of feces..Version: 7.0.3
✓ UnusableAs others have said, the app is as bad as the print version is good. Honestly, how could you release an app that is so awful?!.Version: 7.0.3
✓ It's sad to see a good app destroyed like this.This new app, version 7, is a complete redesign from the ground up of the previous Astronomy Magazine app. Unfortunately, the result is terrible. This new app crashes all the time. It's slow. No enough zoom. Badly designed. The worst thing is, the previous version of the app worked well. Why did you change it? It was a really nice app. I will wait one more month and then I cancel my subscription. I cannot read the magazine in this app. It's unusable. The Sky&Telescope app for ipad is not great, but even that is better than what has been done here..Version: 7.0.3
✓ DisappointingI renewed my subscription after a 4 year hiatus. I never received info on how to access my digital subscription. When I called Kalmbach publishing they told me that they no longer support the Astronomy magazine app. So why is it still in the App Store. So sad to see how horrible the magazine has become..Version: 7.0.3
✓ Poor app unusableVery low level and effort into the app. Logged out, cant log in, no “forgot pw”. Canceled subscription. Can’t believe how mediocre it is. Still same pathetic app. They did not fix it. Now cannot access my issues that I PAID FOR. Will never buy again. What a shame, great content wasted by a poor app..Version: 7.0.3
✓ They broke it.With the new update when it try to restore Apple purchases, it just sits there spinning forever!! Wonder if I can get my money back?.Version: 7.0.3
✓ Some functions work well, others ...In its regular display mode all works as you would expect them to. However, the reading mode is quite frustrating. When switching between normal and reading mode the app frequently losses its place and you have to either guess if you need to scroll up or down, or, go to the table of contents to realign to the correct page. There is a similar fault in the reading mode. If you need to change font size, which is a must for me, the display will send you somewhere else ever entirely. And for some inexplicable reason they have failed to add a function for a user default font size..Version: 4.0
✓ Recent updateI am not even able to open the newest version of this app on my iPad 4..Version: 3.3
✓ Paid twiceI like Astronomy's content, but I thought paying twice for the magazine to get it to download it was a little excessive. Now I get the joy of having to try to get my money back from a product that doesn't seem to have any customer service..Version: 2.1
✓ Can’t download my issuesKeeps asking for a password but I signed up through Apple 🍎 It’s not rocket science people. I’m so disappointed. Can’t read my favorite mag ☹️.Version: 7.0.3
✓ What about current subscribers??Here I am a current subscriber who paid $43 for the print subscription and an additional $10 for the digital subscription. So, how does a current subscriber access their issues with this app? This app needs improvement to allow access to current digital subscribers!.Version: 7.3
✓ New app is terribleWithout warning, this new version of the app showed up. Clunky and unusable. Endless spinning disc on startup. Magazine is great, app is a disaster. Please fix soon!.Version: 7.0.3
✓ Subscription not working!Do not use this app ! Subscription not working and absolutely no support from the Astronomy Magazine and Apple. Use Zinio (from web browser) for subscription..Version: 4.0
✓ Does not work after the first issueFirst issue worked fine. After that, the wheel spins and no magazine. I’m still being charged for it, though. That’s a clever business model..Version: 7.0.3
✓ Faithful subscriberMaybe I'm out of touch on the whole digital subscription thing but I've been a subscriber of this magazine for YEARS I thought I just needed to register somehow and see all my magazines that I collect already on phone or iPad. If I'm wrong for the two stars my apologies but I can't see paying that much for looking at magazines that I already have in my possession so I'll just continue looking at them the old fashion way by licking my finger and manually turning page by page..Version: 3.1
✓ Terrible - won’t let you download magazine with a valid subscriptionGot a valid yearly subscription paid for 12th July 2020 and it won’t let you me download the June 2021 copy - utter rubbish as there is no support/help option on the app! Don’t buy it this way!!!!.Version: 7.0.3
✓ Just cancelled my subscriptionThe new app is cumbersome and unusable. I lost all of my downloads and can’t use offline. I enjoyed this app and magazine for five years, but no more..Version: 7.0.3
✓ Won't work with online orderingI am both a print and digital subscriber. Both subscriptions were purchased through the AM website. Big mistake if you want to use the AM app! It will only work if you purchase your subscription through the app. Now I'm stuck with a worthless digital subscription that I cannot read on my iPod Touch!.Version: 7.10.3
✓ Can't tell!Looks like a decent new app from astronomy mag but I have a subscription and there seems to be no way to transfer my existing subscription to this app!! So I certainly am not going to subscribe twice.....Version: 7.3
✓ AstronomieTrès heureux de cette application sur mon iPad. Merci.Version: 7.3
✓ Echoing OthersThis is indeed a great magazine that I have enjoyed for nearly 20 years. But as so many others have said, the app is as bad as the magazine is good. Previous versions have been a little wonky now and again but the current one is unusable. My local library will thank you for the print copies to which I will now subscribe and pass on when finished..Version: 7.0.3
✓ Complete waste of timeI have tried and tried to get this to work but fails They never reply to any messages and bombard me with offers Please do not waste your time or money The content excellent the app bloody useless.Version: 7.0.3
✓ Won't let me uninstall.....Version: 3.1.3
✓ Don't botherYou have to pay $43 for a digital subscription on top of the print subscription you already pay. That's an epic fail, don't bother downloading unless you're willing to let them double dip you on the cost. You can get print subscriptions substantially lower, I'd recommend sticking with that if you're a fan of this magazine. I'm pretty turned off, to the point that I may not renew my magazine subscription when it's due..Version: 7.3
✓ The reader application is poor.The reader application for Astronomy is very poor. It's made by Yudu, and is the same reader app used by several other magazines. It's basically a glorified PDF. The text viewing mode is terrible... It does NOT remember the text size you select (contrary to a demo video posted by Yudu's CEO). So it forces you to reset your text size each time you view a new article. To make things even worse, the "text view" is one long file for the entire magazine, not per article. So when you increase your text size with each article you view, it reflows the text moving your backwards several pages in the magazine, so now you must scroll forward manually to find the start of your article, since it does NOT maintain your position when increasing the font size. This is maddening, and has to be done each and every time you view an article. I encourage Astronomy to switch to Adobe Digital Publishing Suite as soon as possible and put out a properly formatted edition, like Scientific American has done..Version: 7.10.3
✓ Horrible appDoes not even load. Sky and Telescope here I come..Version: 7.0.3
✓ Agree it is UNUSABLEI’ve tried to reload the new app several times, and it will not “restore purchases”....just sits there trying to update? If not fixed soon, I will delete my subscription. I’ve had Astronomy magazine for decades and sad to see the new app fail....Version: 7.0.3
✓ Lots of bugs in latest versionIn the archive view, only some of the issues show if they have been downloaded. The download/trash bar at the bottom of the cover thumbnail comes and goes as you scroll and doesn’t show up at all on the right column. The previous version was user friendly. The update is almost to buggy use. I may cancel my subscription until this is fixed..Version: 7.0.3
✓ Great Magazine, Garbage AppIt doesn’t load. It just sits and spins. Unsubscribing..Version: 7.0.3
✓ Free ?This only allows you a free preview of a few articles of the current month. When you make the text readable you lose the pictures in the articl.Version: 7.10
✓ Subscribed but no access to full issuesFor the last 2 months I only see preview issues in the list of magazines not the full copies. Also the support button just goes to a 404 error page.Version: 4.0
✓ Used to be great but now...Crashes every time I try and read a magazine. Absolutely terrible now. Please fix it. Updated and still crashes on opening. It's garbage now and I'm paying for a subscription that's worthless. Fix it, or give me my money back.Version: 3.4
✓ Same issueI too have been unable to open this app since updating. This really ticks me off because this I look forward to reading Astronomy every month. I have a year subscription and can't enjoy it! I sent in an email but have only gotten "crickets" in response..Version: 3.3
✓ Very bad app nowThis app used to be fine but even after reinstalling several times I just ( like others ) get the spinning wheel of doom. Please sort this out devs..Version: 7.0.3
✓ Embarrassing!I have a question for, Kalmbach: are you seriously not ashamed of yourselves maintaining a garbage app like this? This app is designed before the release of the App Store … you ought to tell people before signing them app for a digital subscription that there’s no way they’d be able to access the digital content ! This is garbage..Version: 7.0.3
✓ App crashesMore than six months not being able to use it. Yesterday an upgrade says it fixes a issue of the app crashing which I did. Tried to open and guess what the app does not open still crashes!!!! Why would you pay for this.?.Version: 2.1
✓ Needs Immediate Attention!This app crashes every time I open it on iOS 7.0.2. Only way to fix is to uninstall the app, reinstall the app, restore purchases, then redownload every purchase. Needless to say, this is time-consuming. Then, the app works fine ... for a few days. Inevitably, the crash problem comes back, and I have to redo the ridiculous reinstall procedure just to get a few more days of reading before it goes into constant crashing. As such, this app is unusable. And if I'm going to pay full retail prices for a digital copy (I must be crazy!), then this business model is a failure. I might as well just buy it off the shelf at the store - at least the print copy doesn't crash! Please fix, or lose another customer. (FYI, also happens with Discover Magazine.).Version: 9.1.3
✓ Must use wi-fi to readYou must have a wi-fi connection in order to read your "downloaded" issue of Astronomy magazine. Something about "authorization." So carry a cell phone hot spot when going to a star party. If on a plane read National Geographic it works everywhere..Version: 3.1.2
✓ What is the PointThis app keeps promoting the ability to subscribe through your iphone without any means of doing so..Version: 7.0.3
✓ What has happened to the Astronomy Digital magazine...Just updated to the latest version with all its changes and massive bulky changes too and two years worth of subscriptions are missing - 2017 and 2018. Unbelievable! Restore has done absolutely nothing to restore a single missing issue - two years worth of issues at that. 2019 seems intact, then there is one issue for 2016 and then it picks up all the earlier years. Seriously, this is how customers who subscribe, paying yearly and monthly are treated - robbed. Until now, there has not been a single problem with the digital magazine - it operated beautifully, flawlessly in fact. This cannot be said now. How can one possibly restore all the missing and paid for issues for the missing two years? You cannot even contact anyone. Disappointing. If this problem is resolved, I will provide a better review and I will continue my subscription. If not the review stands as it is and I will be canceling. I am certain there are better magazines available to give my money and this too is sad because until now I did think the Astronomy magazine was really a great magazine - digital and paper. Update: The developer may respond to an inquiry but if you are lucky enough to get a response, it will be generic and referring you to contact Apple. This app is a mess save your money, look elsewhere as there are several other astronomy magazines, digital and otherwise that are just as good, if not even better, and that will not remove your already purchased magazines. I have canceled and deleted after nearly three years as a subscriber and due to this shady developer I will not be purchasing even the paper issue of this magazine. Why support a business when that business apparently supports and or condones the shenanigans of a developer that removes back issues and magazines purchased outside of the normal magazine itself - this magazine is not worth the headaches..Version: 7.0.3
✓ Wont even loadI love this mag... wanted to get the digital version, read the reviews and thought i would still give it a try... would not even load. i would be embarrased if i were part of the developer team or their manager... and where is qa... do the magazine publishers even care... wow... pretty darn lame.Version: 7.0.3
✓ Good for nothing.I'm not sure what this app is for. It doesn't do anything except take up disc space. There should be some kind of disclosure on apps letting people know what it's good for. This is a waist of time and nothing but an advertisement to buy products. Very surprised Astronomy mag would allow this or produce it. 1 star only because zero wasn't an option..Version: 2.1
✓ Not happy at all...After updating to the latest version, I can't open the app. It keeps crashing. I sent two emails to Kalmbach Publishing and I am still waiting to hear from them. Not a very happy customer. I just bought a subscription to Sky and Telescope so I'll be using that more. Can't trust This app!.Version: 3.3
✓ Why...The Astronomy magazine is 100% one of the best astro mag in the world but sadly let down by this most buggy of apps - constantly having to delete this app then reload - someone fix this - previous version was great..Version: 7.0.3
✓ Stopped Working as of June 21 issueIssues had been downloading fine until the June and July 2021 issues which are now locked and will not restore, despite my iTunes subscription not expiring until October. Getting them requires entering a password and the iTunes account info doesn’t work for this. Deleting and reinstalling the app didn’t work - it only allowed restoring issues up to May 21. So the app has taken my money without continuing to provide the issues, and contacting Kalmbach subscriber assistance does not work because as far as they are concerned you’re not a subscriber with a subscription account #. But they are the ones responsible for the app..Version: 7.0.3
✓ Great mag, awful appUsed to work great with the old app for years. Love the magazine, but why is the newer app only working if I delete and reinstall it on IPad? This seems to be required to get around spinning icon which never gets to magazines. Also please quit getting me to click that your US based each time I open it, once is enough..Version: 7.0.3
✓ WorthlessOnce worked however now does not. You call for support and they steer you elsewhere? Ripoff.Version: 7.0.3
✓ What a messI’m not even sure what I’m supposed to do after managing to log in. There’s no way to manage your subscription from this app. Grrr..Version: 7.0.3
✓ No access for print subscribers?The app looks good, but I have a print subscription. Why should I buy it twice? Reviewed when it first came out. Even with update, still no access for print subscribers. Other magazines offer access, why don't you? Update: riddle me this: so, Astronomy has an app and you can subscribe through in-app purchase, but if you purchase Print+Digital directly from the publisher, the digital issue you get is through Zinio and their app. Curious..Version: 3.2
✓ Free?What part of this is free?.Version: 7.3
✓ Terrible!Have never been able to read a single issue since the app does not work. Have tried reinstalling many times but it still won’t work..Version: 7.0.3
✓ Please fix this appYou guys are great, but you absolutely need to fix this app. Your readers are here, your readers are digital..Version: 7.0.3
✓ So disappointedI already have a digital subscription and was so excited to see this app. Finally I could have all my magazines in one place. But it was not meant to be. You can not transfer your digital subscription to this app and the price is outrageous for a digital copy. My subscription is up after this month and I have no plans on renewing it..Version: 7.3
✓ More zoom is needed.This app is workable, but barely. Please have mercy on your older readers and allow the pages to be zoomed MUCH more than they are in the current version. Literally, we'd be much better off with a simple PDF viewer at this point..Version: 7.0.3
✓ Useless AppI just started a 3 year subscription to Astronomy Print & Digital last month, but this app will not except it. Wants me to repurchase the subscription to use it. The restore purchase button does nothing and I’m still waiting for customer service to get back to me. I’m at the point here where I’m just going to cancel the subscription altogether. I would also like to add for the gentleman who wrote the 5 star review “Lazy people these days” the App Support button is a dead link that takes you straight to a page that says, Oops, This Page Could Not Be Found! Very fitting for this app I would say..Version: 4.0
✓ Terrible Service - no magazine but you can’t stop your subscription!For God’s sake keep away from this service - Great magazine but it is just about a scam now - the site supplies you with zero magazines but gives you no way of stopping your subscription - And their User Services is just a black hole.. Am only writing in the hope that somebody from Kalmbach Publishing will read this and help me out - A very distant hope no doubt. Actually one star is one too many....Version: 7.0.3
✓ Just hangsSince the new version downloaded the app just hangs. Tried several reinstalls. No support for iTunes subscription. Unfortunately I just renewed for another year..Version: 7.0.3
✓ DisappointedTwo MANY commercials. Half or better thumbnails commercials. Ridiculous! I’m out, all done with this crap..Version: 7.0.3
✓ No Digital SubscritionI am a current subscriber for the digital mag. But it is not support on the Iphone or Ipad. Very dissapointed. I can get it on the nook or the kindel, or a phone which has google play. Although I have none of these. On the astronomy website it shows a pictrue of reading the magazine from your iphone and or your ipad, which is not true..Version: 7.10.3
✓ Already get the magazine? Move on.If you thought, like I did, that this had ANY relationship to the magazine subscription you currently enjoy, well, like me, you were mistaken. This is just a second way to purchase another digital subscription of the same magazine you already enjoy reading on paper every month. Don't bother looking for any way to link up your paper subscription, or do anything associated with it. This is just a standalone app to let you purchase individual issues or a subscription, but this is a separate disconnected subscription from what you may have now. And to the reviewers saying "just email them and tell them you're a print subscriber and to turn on digital", they aren't going to do that for free. Astronomy is a small circulation magazine to begin with - they charge their own subscribers right NOW if we also want a digital version. Bottom line - if you don't get the magazine at all, the may be a valid way to do it, but that's it..Version: 3.2
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