Invoice2go: Easy Invoice Maker Negative Reviews

Invoice2go: Easy Invoice Maker App Complaints & User Negative Comments 2024

Invoice2go: Easy Invoice Maker app received 120 complaints, negative comments and reviews by users. Have you ever had a bad experience using Invoice2go: Easy Invoice Maker? Can you share your negative thoughts about invoice2go: easy invoice maker?

Invoice2go: Easy Invoice Maker for Negative User Reviews

✓ Switched to a different appI used this app for the last few years and at first it was perfect but as time went on they wanted more money to use the app and add more and more limitations to try get you to pay. When they decided to give me a 200 client limit I knew I was going to stop using this app. I run a business that provides small services where I can have up to 5 clients a day. How is it fair that I have the same limitation as a business that might have 5 clients a month doing bigger jobs or services that take longer periods of time for more money. You started well invoice 2 go and then you got greedy and blew it..Mikka84Version: 10.20.3

✓ I want my money back. zero stars.If you (invoice2go) are charging for a product that doesn’t do what you are advertising it to do, you owe your customers more than a generic automated response, you owe them their money back. Pay no attention to the obviously scripted in-house positive reviews, this is the WORST invoicing app. Deletes complicated invoices after completing. Crashes half way through emailing. ZERO cust service. It simply just doesn’t work. Updates that make it harder to use every time. Just quit the app game and give everyone their money back because this is a CON..AlxPkeVersion: 10.24.0

✓ Impossible to cancel subscriptionI have been a user for a few years, but over this time the process to manage my account has changed so much that it is now practically impossible to make changes on my account. When trying to cancel auto renew from a phone, it triggers an infinite loop from the app directing you to the website, and the website booting you back into the app. It is literally impossible to cancel from a phone, which is clearly designed to trap customers into keeping their account active for longer than they want. This company is money-grabbing and unethical. I will be cancelling my account as soon as I can (IF I even can)..ListackVersion: 10.106.4

✓ Not worth itThis developer is notorious for not standing by its product after trusting customers have wasted countless hours and energy relying on it for organization of business finances. Case in point: Receipts2Go. Not only can I no longer use the app to upload new record keeping information, but I also can’t even access the information I uploaded over years and years because the developer decided to no longer keep the app current with every iOS upgrade. So before investing and relying on this app, be prepared to have all of your records disappear and get a lame, insensitive excuse from the developer in response. ****Update Post Developer Response***** I contacted the Developer per the response below, to no avail. To anyone who is reading this, don’t let the Developer’s response fool you. The Receipts2Go app was discontinued WITHOUT WARNING, so there’s no way to have my records and receipts transferred to Invoice2go. What a waste. A prime example of unfair business trade practices..Acecakes617Version: 10.31.3

✓ Used to be goodNil response from multiple chats / emails sent over multiple days, customer help appears to be non existent..TobyNZ_Version: 11.51.1

✓ BrokenI signed up and made an account because I need to be able to send invoices to customers. I made my account, and when you log on, it asks for a subscription of $9.99 per month. You aren’t able to view anything on the app or even close the pop up until you subscribe. I subscribed and put in my credit card information, verified my email address, finished up everything with the account creation, yet the subscription message STILL does not go away. I’ve closed out if the app completely and tried to reopen it, but the subscription pop up comes up and still does not allow me to do ANYTHING on the app other than “Subscribe”. When I push subscribe, it tells me I’ve already subscribed. When I hit “ok” then a message comes up saying “An error has occurred” and I get stuck on the subscription pop up. I deleted the app and reinstalled it in hopes it would fix the issue, but I still am unable to use the app at all. Please make this subscription pop up able to be closed by the user..GlobalTech Inc.Version: 10.143.2

✓ How to destroy an appI have been using this app since august 2010 and found it really good and recommended it to several friends. Earlier this year when my subscription come to an end I changed to xero to try and use a more accounting type app. I found xero a pain to use with the way invoices had to be written each time, it doesn't remember items and found it time consuming compared to Invoice2go. Then just after I reactivated it you had a major facelift and it's terrible. All this things I detest about xero, you have added. It's like using xero. Please please change it back or at least sort the new version out. LISTEN TO YOUR EXISTING CLIENTS I am so disappointed with what you have done I have felt the need to write one of my only reviews about an app!!! UPDATE I don’t want to take PayPal or cards so please stop turning these features on randomly. This app really is driving me crazy now. Different devices have different totals. Some invoices just go missing. The amount of days I have set as my terms changes between invoices. The most glitchy app I’ve ever used but I’ve paid for my year so need to stick with it.Farrierjason1977Version: 10.21.1

✓ Must read this!Be warned! The ethical business practice of this company is questionable! I’ve reported them to fair trading yesterday after two incidences that cost me around $100. Invoice2go implement partnerships with banking merchants in a sneaky non transparent fashion. The fees involved with these partnerships are ridiculous to the user- YOU!!! What’s even more disgusting is even when you disable these features on your end they “mysteriously” turn back on!!! I’m furious about the way I was treated yesterday and was offered no explanation on how this has happened. Once again I’m out of pocket to the financial gain of invoice2go and their partners. I used to recommend this app to friends NEVER AGAIN!.Angela ShallisVersion: 10.64.1

✓ Waste of timeThis app is stupid , I wanted something simple not something asking my social insurance number . Thanks for nothing.Clego299Version: 11.108.0

✓ Originally was a godsendI started using this app over 4 years ago. I run my own kitchen installation company and this product made my invoicing and payment tracking so much easier. It WAS perfect. I loved this app as I could finally steer clear of my laptop and run my business solely and simply from my iPad. However, slowly but surely, update by update, the developers have made it over complicated in a bid to justify larger and larger price increases. A number of changes have made things slower and more complicated to do, and the original app that I loved so much has now gone. Luckily, when my last subscription was due, the card I’d originally purchased the app on had been replaced. This has meant that they’ve been unable to sign me up to the new subscription service they’ve brought in without telling people. The app has gone from a one time payment for a simple, well thought out application to something which is over priced and over complicated. On the advice of my accountant I’ve started using Xero, which for their standard plan is around the same price as invoice2gos basic plan and to be honest, it’s just better all round. It was good while it lasted but I won’t be back.Lunar KitchensVersion: 10.64.1

✓ Your money? Lol, not anymoreAs if paying taxes on your hard earned income wasn’t enough, using this app you will be giving even more of your money away. You will pay a monthly fee of either 9.99, which only allows you to send only 5 invoices of which you will also be paying credit card and transfer fees if you don’t open a debit account with Invoice2go, or you pay 35$/mo to avoid the fees and get a lot of unnecessary features. I’ve been trying to link my PayPal account since day 1 but the verification process always freezes when I attempt to verify my account. Being that one of my clients has 3 different gov’t properties that require individual invoices for each location, one day of work takes up the majority of my invoices and I’m losing a percentage of each just to have the payments make it to my pocket and no means of billing anymore customers without shelling out more subscription fees just to pay more transfer fees. For greed alone, I’m placing this company in the same respect level I placed Bud Light.Too-trueVersion: 11.92.0

✓ Getting worse day by day.Wow this app is getting worse and worse with the less features. Used to be able to take a credit card on spot for a COD company, no longer able to do that and must send out a invoice to get paid. No more instant websites either. They took that away from us, all while still paying a premium price for half the stuff and inconvenience to use. Used to be a small business user friendly app. No longer that way. Find another app. This company is all about the money with the premium monthly or yearly charge and not the clients. Their customer service is also horrible and give a run around when issue arises. I haven’t been able to a solid answers for questions I have. Just a return message stating something not even related to my question. And you don’t even have time to respond before they close the ticket. So you have to start the process all over again and wait days for them to reply back without them knowing you wrote to them before..QwvwvwvqVersion: 11.69.1

✓ Talk about badI have never wrote a response before. Never felt the need, but this is different. I love the app however after using it for 2 months and submitting needed on boarding documents; they disabled my account. But wait there is more….I spent the following 2 weeks via chat to get someone to resend the “Notice of Account” email that they say was send at deactivation which I never received. I sent copies of my email list after searching to show I NEVER received the notice. Each “we are escalating your ticket” response garners very little follow up. I’m being nice because i chatted every day for 2 weeks and with the comment I received only one person to actually follow up. I’m sure it’s an easy fix, however trying to get answers is almost impossible. Follow up is very important to my business and I am sure yours, so I suggest going somewhere else. Sorry. Important Update: 9/6/22 Do not and I repeat, Do not fall for the Developers Comment. He wrote contact “support.” THAT IS WHAT I’VE DONE! Almost EVERYDAY FOR 2 WEEKS. And still no answer with almost every ending chat with support is “we will escalate the ticket and someone will get back to you.” If I could post a meme of a cricket I would. Now I am concerned about who I sent my ID, SS#, bank statement and picture to. So if you did not understand me the first time, listen to me again. Don’t use this app…RUN!!!.Elynch2k3Version: 11.63.0

✓ Update has made this app slow & unusableI’ve been using this app for 1 year now, amazing until recent major update. The app is slow in sending the receipt of the email to the customer( which looks unprofessional on my part) I cannot edit the invoice to show part payments as I used to be able to do in the old app version. Something really needs to be done, Im due to renew my plan in 12 days and I’m seriously rethinking paying $220 to use a substandard version of what was once a good app. Disappointing too that I have to pay more, previous charge was $80, now $220 , if the app was working like before I would happily pay it. Someone at Invoice2go must fix the bugs & usability issues otherwise won’t be very long until we jump ship..RoulseVersion: 10.11.4

✓ Not a good companyI had Invoice2go for over 4 years. We had a few problems over the years but nothing major. Until we decided to leave their service and go with profitrhino which is another company. We had thousands of invoices and they refused to give us an option to download or transfer them. Basically they held them hostage. They did allow us to download our customer data, but they mismatched all of the data lines. So we had to print 3500 invoices one by one. And had to reenter every single customer. They said they do not offer any bulk printing. It was a huge hassle. If you start with this company then you better plan on staying with them for your entire life or for the existence of your company. Now I do not have access to any old invoices unless I pay them $150 per year or look in my file cabinet and dig one out. Customer service is nonexistent also. They don’t even publish a phone number..Hvac company 28762Version: 10.71.0

✓ Long time user screwedI use a lot of old invoices to generate new ones or to reference a price. Old platform I could, say, "search" for a 4x8 banner in the search function. It would then pull up all 4x8 banners that I sold and to which customer and at certain price. NOW search is for only a customers name. Which is the dumbest thing, as I could just got to contacts to see the customer. But I have to open every single invoice to see what was sold to them. Why would you do that? Update: I have since moved to QB. Doing so has been nice but there are times when I need to reference an invoice from this app. The data is on lock down. Can not access receipts or invoices unless I pay for a new subscription. BOOOO. If your running a growing company consider a different invoice app. I was an original app purchaser and the problems this app cause after major update affected business. Buyer beware and read reviews..Thadeus2Version: 10.43.1

✓ Nickel and Dime you ....DONT Buy !!!!I’ve never written a review in my life believe it or not but I felt compelled.....I have had it with this application. I have been using for several years and anytime I reach a threshold it wants to charge me more . I’m at a 100 customers and pay $30 a month . The only reason I stay at $30 is because I’m changing customers names or deleting on a regular basis so I’m having to write up on an excel my customers info so as to save and I send myself a copy of estimate or invoice . I just noticed you also have a limit not only on customers but on the amount of invoices and estimates you can create . It’s simply ridiculous. I downloaded Keap ! Far more intuitive and I’ve transferred my info into Keap which allows for 500 customers and far more robust . If you’re going to pay for an invoice app don’t use this one . I gave it 2 starts Because it does the job and simple to use but the fees and up charges are downright robbery, also doesn’t even let you access if you don’t upgrade once you reach any limit so you’re forced to purchase just to get the data you already have entered. Highway Robbery !!!!!.BrindicciVersion: 10.121.1

✓ DisappointmentFor a business invoice making app, I’m very disappointed they will not add a mileage calculator.. that’s bad business. Switching to quick books.Invoice2go=garbageVersion: 11.49.0

✓ For god sake stopAnd for your delectation this week invoice to go has merged labour and parts lists into one when you create a new invoice meaning you have a list twice as long to scroll through to find what you want for that particular job. As an update to last weeks fiasco when Invoices were not given a number automatically, if as I had to you numbered them manually this weeks poke in the eye for you is it is reusing those numbers again this time automatically so I have now sent out invoices with the same number to clients. Oh and you can’t decide if you want parts at the top or bottom of the invoice it just puts them at the top no matter what. Way to go guys you never fail to amaze with your special way of upsetting users every week. You clowns really are intent on alienating every every single customer you have correction had..Figment-1Version: 10.33.1

✓ Misleading marketingI got an email saying 50% off on upgrades. I asked about the offer and was told to pay the 50% of the full price of the new plan. I just renewed 2 months ago and have 10 months left. I am better off sticking with my old plan and upgrading it when it finished. I did some calculations and found out that I was just saving $50 not 50%. You need to be precise with your offers. I asked to someone who knows about the offer and was told that some from sales team will get back to me. 24hrs and no one has contacted me yet. I can’t believe I was told by the customer service that as a courtesy we will give you 2 months free.. I am paying for The upgrade and it should be included In the price. You can’t charge a customer for something which has already gone..Sachin86Version: 10.92.2

✓ UnreliableI am still finding more things that just are not right anymore. Expenses that I have entered just drop off and invoices too. I am now sitting up having to go through a whole 3 months of receipts to see if they are actually showing. I still don’t know why you changed it as it’s obvious by us long time users reviews that we are not happy. Also, all the time I spent loading my pics of receipts was also a waste of time as now there is just a red x in replace and I can’t view them. Before update.... I run our business with this and it just keeps getting better over time. The support is awesome too, anytime I have a question it is answered straight away and followed up. After update EDIT Oh no I have to edit my 5 stars. Updated today 8th Nov and trying to do my BAS for the ATO and I can't even print my reports I need anymore. What's happened? I'm having to rethink my whole record keeping software now. Please bring back where we can print from the reports instead of it emailing a report which isn't even what you exported. When loading receipts in there is an extra 2 clicks to get what you need into the entry and you can't save the expense unless you write a description of some sort which isn't necessary for me. Why try and fix something that wasn't broken. It's too busy and hard to read. Tried on the laptop, same..BlondebitsVersion: 10.24.0

✓ Won’t be renewing my subscriptionIv been using invoice2go for I think about 7years now?! It started off free, then incurred a small fee which I completely understand, however every year it goes up and up but the platform experience and the service goes down and down. The yearly subscriptions are ridiculously expensive now, On top of that my invoice2go lately is constantly losing the numerical order of invoicing and constantly jumps about half dozen invoice numbers every time I write a new invoice, duplicates invoices on occasion and crashes other times. Obviously been in contact with customer service a few times to which they have an answer , updates etc etc however never seems to permanently fox the issues. Final straw now so invoice2go goodbye 👋🏽 I will try another platform that works and that charges a reasonable fee to use. I Don’t Recommend unfortunately, sorry..Mikey*592Version: 11.23.0

✓ New UpgradeStopped update!!! Very bad program .!!! No support and to expensive!!!.BelyurVersion: 10.11.4

✓ Functional but not necessarily practicalThe app is simple enough to setup and use. It does the job that a one person shop needs it to do. However I think it’s ridiculous that you can’t turn off credit/debit and digital payments without buying the annual membership. This seems backwards, as in the membership should provide that option not just allow you to turn it off. The problem with the feature being turned on by default is that customers try and pay digitally only for me to have to refund the payment and ask them for a check. I also have my own way of accepting credit card payments that doesn’t force me to pay annually for something I only need less than a handful of times in a year. From my perspective this creates a situation that not only makes you buy an annual subscription to turn off a feature that isn’t necessary for small shops but allowing credit card payments causes the business to charge credit card fees. The option to pay via card or digitally should be opt in not opt out. The developer should change this and consider a more compelling reason to hold people over a barrel in order to get them to subscribe. At the very least consider a per use fee when someone wants to pay digitally and the business wants to accept the digital payment. Currently searching for another app alternative..TWood20Version: 10.101.4

✓ Gone down hillI have used Invoice2go for quite a few years, over the years it has steadily got more expensive to use and the quality has dropped. They make it confusing for sending invoices to customers as it says pay on line now, so my customers do and they get charged for it, even paying with debit card, it takes 7 working days for the money to be paid to my account don’t know what happens to it in between. If you try speaking to Invoice2go on line you talk to a computer. They take their annual fee with out telling you or sending you an invoice. I am so feed up with them I will be trying other ways to make my business work with out them. If you are thinking of using them read the small print, their is a limited number of customers and invoices you can have / send with out paying Invoice2go more annual fees..Fedup@.Version: 10.61.2

✓ Expensive per invoice cost.I used to use this app for my business back around 2010. It worked perfectly and i had paid upgrades inapp purchases that allowed for unlimited invoices. Unfortunately some time after that, during a device upgrade the version with that upgrade disappeared, and now its essentially useless without paying excessive costs. Great to see another developer who feels happy to use the purchases made by customers to fund changing the app to make their costs higher. There is no obvious change other than potentially a few extra templates, and bugfixes than what was on it back then. It was unfortunate to lose a large chunk of my accounting history - lucky invoices were always bcc’d to an email. Want value? Better off looking somewhere else. There are free unlimited invoicing apps with templates close to those available with this app. Feel free to refund my purchase from back then which was obviously not fit for purpose - as it was not advertised that the purchase would have an effective expiry date (yeah right)..ZamWookieVersion: 10.75.3

✓ Please cancel this is not requiredPlease cancel.DickyahartVersion: 10.150.4

✓ Probably good again?? FINALLYTrying to be fair here. This app WAS amazing! They totally and completely ruined the app with perhaps the poorest update in the history of software. I stuck with them for close to a month hoping they would make it useable again. The whole time my business suffered from my perfect invoicing app being totally reformatted, and EVERY feature I needed to make things so smooth were removed. Then came the server issues that made it 100% useless. I stopped using the app out of necessity, opting for a different invoicing app (while still having a full year subscription). I now only have the app for this years accounting purposes. Since then they have worked hard to fix what they messed up. It now appears to be a very good app again. I’ve given them a few stars back on their ratings, but I’ll never use them again. They’ve already burned that bridge. I would bet that new folks will love what they’ve done, and that it would be a great invoicing app option..Spent 4 ever on the last review so I hope this name isn't in use! LolVersion: 10.14.0

✓ Price significantly increases every time you renew you subscriptionAs lots of others have said the the price significantly increases each year you renew your subscription until it becomes ridiculously expensive. (basically doubles each year mine being $800 odd by the third year) I found the app good but the developer is dishonest regarding the “changes to plans” and their billing. They will offer discounts up to 50% on your next subscription if you kick up a fuss, but long term it’s just not worth it. Ironically I would reuse the app if it was a 1/3 the cost but even if they did this I’m sure they would just try to sting you on the next subscriptions. There are several other apps to choose from that are far more reasonable with their pricing..Kiwiguy12345Version: 10.149.3

✓ Invoices not sentHaving big issues with the app saying the invoices are sent by e-mail but none of the clients receive them !.Les coqsVersion: 11.84.2

✓ Unjustified price increasesI’ve been using Invoice2go for last 2 years and was very happy with the app and still would be but have be forced to look for alternative, the price has increased by approx £85 each year. I contacted customer support and they offer me a discount which at the time I was happy with as I believed I would have same package and befits. When I went to upgrade I realised that in reality to the package wasn’t the same and I was paying for only 400 invoices, were I had previously unlimited invoices and to have unlimited I’d have to go for an even more expensive subscription making it over a £150 increase in a year. I raised concerns with customers support but their not interested anymore and happy to see a customer leave, which is very disappointing..FarrierdaveVersion: 10.61.2

✓ Worse upgrade so farThe latest upgrade lost loads of features that I have been using regularly for 2 years. Mostly the ones relating to expenses and reporting of expenses with receipts. Can’t invoice based on summary of categories and provide separate report with receipts any longer. My client and me are not happy. Can’t export the back up any longer and delete old data to reduce data use any longer, ie the trick to make you pay more and upgrade to get more data. Reported the issues and hopefully will get these features back, but quite a shock as none of these have been reported as the ones being deleted from new version..Grivia7Version: 10.11.4

✓ Checkout the after sales costsBought the package for the 1st year and then went to renew. Beware this app is a scam. Expect your annual bill to skyrocket once Invoice2go have got you caught up in using the package. They make it very difficult to enable to migrate from them and stitch you up by more than doubling the annual cost which they think they can get away with because they have got you captive. For the annual cost you can get a full accounting package, not just invoicing. Go elsewhere if you want an invoicing app as this company can not be trusted as to what they will charge you. My experience was initially being charged something like around $120 per year to now find I am being charged $360 and get less functionality a year later and unable to purchase at Apple App Store prices..Peterw300Version: 10.53.3

✓ Good.......but!I like that I can send an invoice immediately after delivery but after my customer pays and I make the invoice as paid, it shows up later as unpaid and I have to go back to my bank details, find the payment date and mark it again, EVERTIME. My next problem has started recently. Invoice 6. Has been paid. At the home page it is showing as unpaid and when I go to mark it as paid. It says nothing showing here in unpaid..MalleeSabVersion: 10.43.1

✓ Terrible app and sub just keeps going upI have been using this app for many years, I have had to relearn it’s functionality numerous times, as the developers keep seeming to want to rework everything and add all the bells and whistles. The truth is this app was perfect for my needs when I first installed it, but all the added stuff has just made it unreliable. As others have stated I have constant problems with crashing, invoice numbers mismatching, invoices disappearing, customers being sent reminders to pay even when I have the option disabled (I have even had to refund one of my regular customers because he paid twice without realising) and poor customer service, among other things. To my horror, without even realising myself, the annual subscription has more than quadrupled over the years, so I decided enough was enough and cancelled. I won’t be using this service again, and will actively avoid this company. UPDATE: Upon allowing my sub to expire it highlights one of the features I’ll gain access to when I renew “access to past invoices and clients”, in other words they are holding the past 7 years of my existing data to ransom. It’s a good job I printed all my invoices because there’s no chance of that after expiration. This company is utterly disgusting..VinylhoeVersion: 10.94.0

✓ Sad to leaveI’ve been with Invoice2go since 2011. I paid $12 for the app and it was amazing. I’ve built a great business using this software. I only use the invoices and expense but the paying online has helped me get paid quicker. It’s fantastic. The reason I’m giving it 2 stars is the price. $384 for the year. That. Is. Insane. What small business would do that? My other business uses another provider which is $11 per month. Unless you guys can change that, I’ll be leaving in the 21 days I have left on my subscription. Not much software is worth that much money. That’s more than Indesign and over 3x that of Office 365. Thanks for the 8 years!.Andrew158Version: 10.65.1

✓ Great appHelpful and easy to operate, could do with a spot to add purchase order numbers to outgoing invoices. Will look at upgrading,.KhenterprisesVersion: 10.34.0

✓ Nightmare of an AppThis app has been absolutely horrible. Starting up my business I linked all my accounts and began billing via card payments after being verified. Days passed with nothing being processed to my account. I had a client payment sit for a week after waiting days to be able to charge them upon applying to process card payments before still not receiving payment. The app just continued to say the payment was being processed and would show in 4-5 business days. Contacted support which did not have any way by phone, was told to respond to email where they had emailed asking for now a second form of verification for card payments even though I had already been allowed access to process cards. Upon then providing the info asked for, my account was then deleted and I lost all access to it. I contacted support and I was told they discontinued serving me for reasons not disclosed to me and basically said oh well now losing me thousands of dollars in invoice payments..DylanShane24Version: 11.67.0

✓ TimesheetsWould be nice to add times manually for timesheets. iInstead you can only start a timer..89Danno89Version: 11.124.0

✓ Not greatFor almost a two years, at least once a month if not more, I have to remove the app from the iPhone and re-install as it forces a loggin which can’t be completed until you remove and re-download app. I name it ‘loggin lockout’ During this process I have lost invoices where the app looks as though it has saved to the cloud and then ‘login locks’ and then temporarily works where you may be able to add a few more invoices and then ‘login locks’ again. It’s these invoices it looses and I hate to think how much money I have lost as a result. I’m stuck in an ecosystem where my old records are in the app and I’m resistant to move to another and re-do all my sales items and client lists etc..MeabeachboyVersion: 11.82.1

✓ Very Unprofessional, & GreedyI have used this app for my business since the beginning. It has always been great. All of a sudden they got greedy and implemented their own form of payment system and have discontinued using Stripe. Normally I would have no problem with this as they are like any other business, in the business to make money. However their new payment system will not let me connect my bank account for deposits via Plaid even though my bank is supported. Now my clients cant pay their invoices I email to them, and I would have to contact them of physically be there to run their cards via a another company like Square, or GoPayment. This make this app completely useless to me and I am shocked that Invoice2Go could care less about this. I have contacted them multiple times with the generic email run around response. I cannot shut down my business because of their shortcomings or lack of custom support/care. This is a complete failure on their part and IMO is absolutely irresponsible and unprofessional. I switched my business over to Quickbooks and canceled my subscription. Also I still have not gotten a response to my last “open ticket” email with them, which tells me that Invoice2Go does not care at all. Stay away from this app and company..PurekarmaVersion: 11.40.4

✓ Not as good as it used to beHaving used this app for a few years it has now started to annoy me. The receipts to go part of the app used to be great, take a photo of the receipt crop it to size, enter the details & off you go. Now you can no longer crop the photo, this is very annoying when printing out a months worth of receipts as you end up using far more ink. Also it used to save what merchant you had used previously, not now. Every time I fill up with diesel @ Tesco I have to type Tesco, very annoying. I am VAT REGISTERED but every time I create an invoice I have to remember to swipe the icon to add VAT? Also for some reason my latest invoices don't seem to be showing up as the most recent, placing them below invoices from 2 years ago..BakerfaceVersion: 10.18.6

✓ Decent appBut I have never received so many emails associated with one app. And I hate receiving emails on every single thing I do from apps. Yes I have unsubscribed but do you really think anyone wants this quantity of mail from your app? They don’t..HateskytvVersion: 10.19.3

✓ Poor workI started invoice to go for years ago when I started my own business at first it was £60 a year and then it went up to £100 I stayed with it and then I kept having problems of duplication of invoices quotations deleted invoices saying that been paid and not been paid in the end I went back to the old paper copying books sofa the last year I’ve been using them without any problems I thought I might give in which to go another try and found that the price has gone up to £120 it is not worth the money there are other apps available to meet the needs for half the cost and I kept my invoices were very simple.DcspacemanVersion: 10.92.2

✓ Small business owners beware.I have been paying for an unlimited subscription for 7 years. It’s very expensive. I really enjoyed this app for a long time. In the past couple of years the app will turn on the payment button after an update and my clients will pay the invoice through Invoice2Go by mistake. However if you haven’t set up any way to access the money, Invoice2Go gives NO advice on how to deal with this. There is no phone number. I am at the mercy of their email team to figure out how to receive my funds. WE SHOULD NOT BE ABLE TO RECEIVE PAYMENTS FROM CLIENTS IF WE HAVE NO WAY TO ACCESS THE MONEY THEY HAVE SENT. I should not have to sign up for something AFTER the fact to receive my money. I have no way of knowing if stripe, PayPal, or Invoice2Go banking, took my money. I have searched every FAQ page for this problem and I see nothing, yet in the reviews I see plenty of people having the same problem. This feels like a huge money trap. As a one woman business owner who has been loyal to this company, I am very disappointed. I do not deserve to have my hard earned money held for ransom..Teaylor photoVersion: 11.31.0

✓ GarbageIt’s pure garbage.JohnnyggggggggVersion: 11.96.1

✓ XeroWill be heaps better if you can connect this to xero.Hunny girl1Version: 10.26.0

✓ Getting better, but...Slowly getting better, still nowhere near the old version. I once was able to invoice on site now it takes too long, so I write down what I need to input and do it after the kids go to bed. (Starting to wonder if I need this anymore as it saves no time now) The items list has now put things in alphabetical order which has stuffed my number order, very annoying when you have over 70 items to scroll through and a request for the items to be in a certain order. Also can't add number of items needed at point of choice, has to be done in the following screen just making it more time consuming and frustrating .Basically very disappointed now So much slower to invoice..TrevtacVersion: 10.11.4

✓ Third year user here, was Pro plan, where pro plan now?Pro plan was $180 per year is now called Unlimitied? at a cost of $600 per year standard plan costings for 200 inv is now $179 am i correct that the app developer have restructured the plans?.RollondoVersion: 10.49.3

✓ Avoid!I have been a customer for more years than I care to remember. Originally I purchased the app and over time offered advice on how to improve it. At the time the developers were very thankful until it came time to introduce a monthly charge. Hidden in the guise of iCloud costs a very substantial change was introduced. I pointed out that I already had an iCloud facility and that I didn’t need their exorbitant priced storage. Not interested. It was pay up or hit the road. Now we have a situation where they have introduced updates that exclude people with older phones from accessing the app at all. Something (I might remind you) that I pay handsomely for! Are you now in cahoots with the phone manufacturers as well as iCloud!? After many days and numerous unanswered emails I had given up. Then, by pure chance I searched the App Store only to discover that suddenly a new update had appeared. Downloaded and problem solved. Why on earth did you not inform me. Too little too late. Your pathetic service is overtaken by your even more pathetic communication. Incredible..PRG 19Version: 11.26.4

✓ Looking for alternativesBeen a loyal user since 2009. Getting tired of the continuous updates that change the platform and start the learning curve over. Recently I was locked out of ALL my invoices until I completed the update. AND now they change the terms of service...read them carefully..Georgie74Version: 11.11.0

✓ A few kinksSo I got this app as I was in a pinch to do a quick invoice on the go and since the initial buy was only 2.99 I figured perfect and if I like it I can upgrade. However, it is not as simple and it does not update or keep your information if switching from percentage to flat rate in taxes as well as not allowing just a 0x without making strange adjustments. It does have some great features to add to the invoice, but it does not allow you to add more then a line for job information, nor does it allow an itemized section. It is not as easy as I initially wanted but all of the information on the particular job I started with was already input so it was just easier to keep for this job. Unless updates are made to make it save the information you ask it to, and not constantly have to reset and save. As well as you can only use your signature one time unless you upgrade to more then the 2.99 a month, you cannot add your signature with a new date unless you pay more and this has caused problems as the date does not change and if there is a way to change it without paying more as the bubble popes up saying you must upgrade to the higher level if you want to use a different signature, then it doesn’t make it easy to figure it out. I’m paying 2.99 a month for a difficult app, so as soon as this job is over, I will be discontinuing use..JenzugzVersion: 10.101.4

✓ SubscriptionIt doesn’t let me log in back and I can’t cancel the subscription.9s8_tVersion: 11.75.1

✓ They are alienating customersInvoice2go was a great program many years ago. then they did the big update, causing many headaches. Then the keep doing “updates” that change functionality but not for the better. If they just left it alone, it would have been good. And they also keep jacking the price up. It is now costing more than ever, with less and less usable features. Edit 4-30: I read your response and at this point it does no good. You guys are quick to answer negative reviews but not quick to solve problems. Talking to support does no good. I have emailed support 3-4 times about issues that effect the usability and functionality of your product. These problems were non-existent before the update. The response I have gotten from support basically tells me that they dont see it as a problem. In the end, I will be phasing out my business on this program and going to use a different program. Invoice2go was a great app. That all changed with every update where it gradually got worse and worse. Literally every update makes this app more of a headache for me to use. It was so easy to use before the “updates”. Why complicate simplicity?? Edit 9-3: I have been a user of I2go for a few years now and they keep jacking the price up. It’s now gotten to the point where they know I need the service and keep charging us more and more money. It’s time to cut the cord with these guys and use somebody else..Motogeek309Version: 10.147.3

✓ GoodIs good.Shaka brahhVersion: 10.153.3

✓ App is not bad but feel ripped off by pricingIve used this app for a few years with only minor issues that have been resolved eventually. The problem is when you come to renew your subscription. I started of paying a sensible one off payment which seemed fair at the time, the next year the price went up substantially but through the need to access my invoices on the app and probably a bit of laziness i just paid it, this year they want £240 for the year!!!, and thats not the most expensive plan, thats £300!! Sorry but ill be going else where from now on. Shame because I actually quiet like the App but there are others which I can use which are not priced so ridiculously..James828282Version: 10.59.2

✓ ILLEGAL PRACTICEThis company allowed funds to be transferred to a third party without requesting my consent prior, apparently “toggling” is considered consent, it wasn’t until I could not locate my funds that I found out that is was sitting in some third party’s bank account, when I asked when it would be given to myself they told me I need to create an account first, how is it possible that my funds have landed somewhere else without firstly providing written consent or most importantly not being a customer or theirs??? When I requested the funds to be transferred they told me I had to create an account first, this is illegal I have provided my account details to a third party for my funds to be transferred into not to a third party.Annoyed anz customerVersion: 10.104.0

✓ Invoice to goLike the interface of this app and how easy it is to use. I am able to keep track of all my invoices and tax time is a breeze. However, since I already pay a premium for this service I completely resent this app trying to charge me more money just to add more customers. I ALREADY PAY FOR THIS APP..Freddy04Version: 11.61.1

✓ From Great to really bad...very disappointed loyal customerI’ve had Invoice2Go from the start and was happy to be with them for life. But they kept improving the software and charging more and more for it. I just needed the basic function. I was happy to pay $80/year for what I use it for but now it’s over $450/year which is a ridiculous jump on price when I don’t use any of the new features. I got it because it did invoicing and it was great. But like other loyal customers, the changes haven’t been the best and the costs unfair to the initial user base. As a last ditch effort to remain a customer, I asked for a discount to help me and was told there were no discounts allowed. Then I received an email for 50% off if I renewed but once trust is broken, it is difficult to continue the relationship. I really like the software but they have priced themselves out of my range and they haven’t looked after the customers that have supported them in the past. Having said that, I wish them all the best and thank them for creating great software for small business. Invoice2go, you were my first invoicing program and I love you but I know you found someone better. 💔.LocumlifeVersion: 10.62.3

✓ Won’t be renewing....far too expensive nowGone are the days where you pay for something and it’s yours to keep and use. I’ve been using Invoice2go since the app came out. Didn’t mind when they started to charge, we all have to make our money somewhere. But it’s just got beyond a joke with the cost now, they’re completely relying on trapping you into the system because it can be a pain to change to a different invoice system. I was happy before the app started getting all the add ons and extras. Create a simple app, charge once and if you need to update for a new operating system in a new phone or whatever then charge again. Getting absolutely done over with the “monthly” annual charge is a joke. You’d think they were doing your accounts and chasing up payments for you with the price they’re charging now. Nope it’s just an invoicing app. Listen to your customers in the reviews, people are sick of being ripped off. I’ve lost track of how many years I’ve been using your app but if the prices stay as they are I’ll most definitely never be renewing again..PollywollydoodlyollydayVersion: 10.74.1

✓ Too expensiveGot to 100 clients now to continue i need to pay extra 250$ 500$ a year for this no thanks.Lp and AylaVersion: 11.42.0

✓ App reviewDon’t much off it if there is only one review.Zeus. 0Version: 10.148.3

✓ Latest update is terrible.Invoice 2go was brilliant but this latest update has made it virtually useless. I have been using the app for over two years and am really disappointed. It won’t let me update client details and suggests upgrades on every screen. My business is small and invoice 2go worked perfectly. Please put it back to how it was before..W0rldwandererVersion: 10.92.2

✓ SO DISAPPOINTEDI downloaded and started using this app when it first came out. I had nothing but good things to say about it. I got so many small business owners onto this app as well. Last year the price crept up and I have to say that customer service offered me a small discount so I signed on for another year. A week later I got an email to say the plan I’d signed up for was now 50% off. So disappointing. But now.. I’ve run out of invoices and when I go to look at the plans, they’ve gone up again? I don’t know how you can justify going from $89 a year to $379? the fact that even at that you get 400 clients and only 400 invoices is absolutely ridiculous. What a joke. That’s just one invoice per client? Seriously? I have never been so disappointed and disgusted in the greediness of a company I’m done now, you’ve priced this small business owner out of your market ✌🏼.Pezz898Version: 10.103.1

✓ Priced your self out of the marketI’ve been an Invoice2go user since you first started, back then if you wanted the full app with all the features you got the paid version which was a one off fee, I found the app perfect for what I wanted it had all the features I needed however only 2 or 3 years went by and you decided that we should pay a subscription, well I thought the app was good enough so I got your subscription, started off at about $30, however since then you have added some features that I don’t want or use and removed other features that I do use, some of these features moved into a higher subscription, I’ve ended up on the $160+ sub that doesn’t have all the features I used to have, I have a contracting business where I do about 15 to 20 invoices annually, that’s more than $13 per invoice, seriously! Well I’m going elsewhere now, your greed has cost you and no I’m not interested in your 50% off for 1 year. The horse has bolted!.Steve from OzVersion: 10.71.0

✓ Used to be good, very unreliableThis is the first review of any product for me ever but I have to because I have been with invoice to go for over 5 years and this year will be my last. The price has gone through the roof and the service through the floor, I’m constantly having to ask my clients if they have received my invoice only to find out that it has never sent. I have recently been cc in my other email and sure enough every other week the emails don’t send, you have to update, turn your phone on and off etc, very poor and unsatisfied now..Mx banditoVersion: 11.109.1

✓ Should of left a good thing alone !Why do you people continue to update this app for goodness sake. You had a great product originally and you have gone and stuffed it up. First update you lose all my "product list" which took me years to build and then simply give me oops "were sorry" you have hiked the prices of subscription up and now continue to meddle with totally meaningless updates ! And rest assured you will follow this with a comment below with we are sorry. Well this is the straw that broke the camels back you have lost this customer and i would not recommend this app as i have done for years to all my subcontractors to use this, what has now become irrelevant APP !.Surfer boy1971Version: 10.19.3

✓ Bad support force use of phone numberThis product went from free to about $700 a year. Their support is terrible, there software often breaks and they take months to fix it. They force you to add two step verification which is annoying Quick books is better.Robb HardingVersion: 11.124.0

✓ Greed is (NOT) goodI’ve been using Invoice2go for around 4 yrs now. Easy to set up,reliability and relatively inexpensive. Around the time of the “big update” things changed dramatically. I lost all my Clients details,quotes and invoices past. Gone. I contacted Invoice2go to on numerous occasions for help. All I received was an apology. I lost two full days having to recreate everything lost. Next,and this is the most disappointing point... The price to upgrade has absolutely skyrocketed. I’m a small contractor that would send 20-30 invoices annually. The individual cost now for each invoice is simply outrageous. Please be aware, Invoice2go is not worth it. I’m definitely not satisfied with this product,and having read through the first few dozen reviews,I’m clearly not alone. A recurring theme with Invoice2go’s responses. “Sorry”. No,we are the ones that are sorry..Valsy124Version: 10.77.1

✓ Plans keep changingPlans keep changing and you get less invoices per mo. This app is a joke. Don’t waste your time and go with a other app.AvrilaliciaVersion: 11.77.1

✓ $50 per month is greedyThere are apps as good as this and range from free to $3.99/mo or $19.99/year unlimited invoices. … for what it’s worth… a company who expects $50 per month is exactly what the small business owner needs to fight against. They don’t respect you or the time and effort it takes for you to earn a dollar. Deleting the app now. Check out the others. TurboTax is also a great option for an app. It even feeds your income and taxes into income statements and tax forms. Now that’s with $50..DhkpoihgreadgcxcpugVersion: 11.54.2

✓ Losing invoices means losing moneyI’ve used this app for years now and twice in the last 2 months it’s started to lose invoices! The only reason I use this app is because it’s always and it keeps me organised I could never keep on top of my invoices. But when you send an invoice and it dosent get paid and it’s disappeared off your list to be paid then that’s money lost! If I hadn’t have noticed this it would have cost me £350 in 2 invoices. This is what I pay for it’s not working and it’s to expensive! It used to be cheaper and better there getting greedy and complacent a bad combination when it comes to your own money Stay away I have changed tax year to all it still was missing 2 invoices I’ve had to delete and re install twice in as many months! Like I said it’s not good enough for the money paid!.KingEuanVersion: 10.112.1

✓ So expensiveIs there any discount that I can use this app for long term and make payments yearly?.Satar nasriVersion: 11.22.0

✓ Updates have wrecked everythingA few years ago invoice 2 go was fantastic! Easy, functional, and best of all affordable. Then they decided to update their software to the “cloud”, which upon doing so wiped out all of our previous years client history.... we tried everything to get it all back but had no success. We also tried contacting Invoice to go through every avenue and eventually received a half hearted apology from some disgruntled rep over the phone, but otherwise was completely ignored. They also significantly increase the price of subscription after your second year, sort of like a drug dealer in an attempt to get you dependant. The new “cloud” based system is painfully slow and confusing. Every update forces you to re learn everything, which is a painfully waste of time. To summarise: -Poor customer service. -expensive. -slow and unreliable software. -confusing updates.3 Strand StudiosVersion: 10.84.0

✓ Not a happy gardener 👩🏽‍🌾😩Purchased app after 14 days trial... I am a contractor for landscape garden services and need to note all the botanical names of my plants and materials used, on double checking my spelling of these items while doing my invoice....day 15 lost all my info I had put in and had to redo it again not happy!!! @ all even though I had saved info each time I had added typing when existing the app. Would not have purchased it if I knew this would happen!!! The next invoice I had the same problem and found I was taking screen shots to avoid having to loose everything typed in again..Madsmith3710Version: 10.12.0

✓ Good when it works, expensive, can’t view past invoices unless account is renewed!Half of last year I couldn’t email estimates and invoices to clients. Neither from phone or laptop. I actually had to print estimates out and snail mail them. Unacceptable from an app! When I started using Invoice2go in 2012 I believe, it was $15 for the app. Now it’s $10 a month to start up again. They consider an estimate to a new person as a client. Essentially, if you give 20 estimates and get no bids approved, they think you have 20 clients and have to pay extra to keep the service. Being the new year now and tax season rolling into view, I can’t look at my paid invoices from last year until I pay out. I can understand not being able to add new invoices or estimates. But I already paid for last years and you’ve taken that away..AtlblacksmithVersion: 10.101.4

✓ Lots of money for so many issuesWe’ve been using Invoice2Go for many years. And with the more recent updates it’s become more and more annoying. I have had invoices I’ve started or even completed with totals either fully or partially disappear, which is wonderful when the boss is asking why I haven’t done the billing when in fact I did! If my cell signal is slightly weak, and try to create an invoice it can’t seem to number the next bill sequentially. Leaving me to look up the last bill and enter a invoice number manually. And if I create the following invoice even with good internet connection, the app creates the new following invoice with the same number as the one I had to manually enter!! And with more recent updates, no matter how many times I turn off the optional payment methods ( credit cards or PayPal ) they get magically turned back on!!! I have customers then saying they would like to pay with credit, and I tell them we don’t accept it. They show me that their bill says we do! Jesus you can’t even know how much heart ache this software is causing me! Do yourself a huge favor and look elsewhere for invoicing software..The HondamanVersion: 10.26.0

✓ Shocking customer service and fraudulent behaviourI have been using this app for invoicing for approx 2 years and never had an issue until recently an invoice was submitted and invoice 2go took payment via card from one of my customers, despite me not agreeing to this nor invoice 2go having any of my bank details to send the money to. I then received contact from a company called stripe who said they had my customers money and I would have to fill out some online forms and they would transfer the money to me and take a percentage. I refused and demanded they refund the money. After lots of phone calls I was told it had been refunded and would take 5-10 days. It’s 20 plus days I’ve been emailing daily and still not got a written confirmation the customer hasn’t received the funds and I still haven’t been paid. I will be reporting this to the police as fraud..DidsburyphVersion: 10.52.2

✓ Quality of app declining!!!Invoice 2 go was a great app but since the update this stupid POS closes unexpectedly!!! Lost few jobs while working on them and there’s no way to recover them… very frustrating. The “team” has also been supposedly working for the past 7 years on a way to print unpaid invoices ONLY but apparently I’m asking for the moon…! It has it pros but an app the just decides to close on it own is unacceptable..P FloVersion: 11.118.2

✓ Haven't gotten paid in several days after working hardI haven't been paid in almost 2 weeks when the payment is supposed to be instant. I sent an invoice to my client and worked a very hard job for days, and wasn't able to pay my workers or put gas in my tank and haven't been able to drive my car. I worked very hard and the payment processed on my client's end in her bank and my bank account is verified on the app, and in addition, I talked to my bank and they said they not only didn't receive any payment, but they also would instantly add the payment deposit to my card balance and it DOES NOT take days to process. I need to get paid because this was a very big job and I haven't got any help or anyone to process my payment. I would've had my client PayPal me or just Venmo me if I knew this was going to happen. If anyone knows how I can get the money faster, let me know because it affected my life greatly and am suffering because of it..SammiraemVersion: 11.53.3

✓ SCAM Alert!Bait and switch company. Sneaky and greedy. Will upgrade and charge you for the premium service without you knowing! Signed up for the FREE App 2 years ago. One month later they asked for $5 for a one year subscription. Fine. Sounds fair. Sent me countless spam emails asking me to upgrade to a larger plan. Never had the need or desire to. So, they billed my credit card $35 without my consent. Not once but twice! Contacted the company to complain. They told me I was automatically enrolled in auto renewal when I signed up. I never saw those terms listed anywhere at anytime. Nor was it ever brought to my attention that the renewal rate would jump from $5/ year to $35! After much correspondence back and forth with customer service, they would only credit me one of the charges and then deleted my account, so now I’ve paid $35 for an app I barely used and can longer access at all..Design internationalVersion: 10.95.2

✓ Don't get this app , used to be awesome before now is the worseI have been using this app since 2012 , this app used to be very easy to work with , but every since all this new versions came out , nothing but problems, simple tasks that could be done before now takes forever to create an estimate, before i had my disclaimer(terms & condition) attached to all my estimates , every since this updates i can no longer send them because now the amount of characters is limited to 4000 , i have asked several times for this one issue to be fixed but apparently they don't care of what business people r complain to them about Today i am very disappointed dissatisfied long term client of this app I would give 0 if i could , for this very expensive app now with lots of limitations, that didn't exist before when i first started using 😤😤😤😤😤😤😤 Beware anyone , look somewhere else I am looking for another app in this similar style to replace this one 😡😡😡🤢🤢🤢.FlavioatlantaVersion: 11.44.2

✓ Terrible! Avoid!They updated this app and now I can't sign in. Support is absolutely useless. Basically they're holding all my old invoices and information hostage. Garbage..Whatthesux?Version: 10.10.1

✓ DisappointedThe software isn’t very user friendly. If you create and estimate be sure to click save every time you enter a line item because if you back out to do something else or get interrupted this software will not auto save for you, you will have to restart the entire estimate and re-enter all the information tediously. Expect to have issues on different printers you use to print out your estimates or invoices I had problems with the print not being legible I contacted customer service and they basically told me I’m on my own and there was nothing they could do. Expect to pay very high prices for this obsolete software as well. They force you into upgrading your subscription by limiting your client entry meaning you can only enter in a certain amount of clients basically they only give for example 50 clients and 400 estimates which makes absolutely no sense. I do not recommend this invoice maker what so ever. You guys are terrible business people and I genuinely hope you do not succeed I’m highly dissatisfied with your software, your customer service, and your ethics of business..Alex s 92Version: 10.148.3

✓ Invoice2go honest reviewI used previous version of Invoice2go which I purchased. It was one payment only and I could use it for as many invoices and companies as I wanted. Before IOS 9 I backed up my invoices and quotes because that version is not running on IOS 9. Just recently subscribed newest version and my backed up files cannot be opened in my Lite plan. It means that I would have upgrade to more expensive version. To summarise it the old version “one payment purchase” was the best app I used for invoices but new version is too expensive and I would not recommend it to anyone. There are better apps and online invoicing websites and they are way cheaper than Invoice2go..Fab4buildersVersion: 10.51.2

✓ Seriously?A 30 day free trial? Bro your service is worth $2 a month max, not what $10USD. You can’t charge what Disney+ charges that’s a complete rip off. PSA fellas, use the competition, not these guys..YaMumsSweatyMickVersion: 11.96.1

✓ App Scams YouHad this App for a few years. Worked well while I was using it for my business. Closed my business and the company kept charging my credit card even though I cancelled my subscription. Very irritating and time consuming to chase them around re-canceling ever 6-12 months while they still took my money each time with their no refund policy. Would never get it again just to save the headache and financial loss..Princesscotton tailVersion: 11.82.1

✓ Pop ups annoying...Please stop the pop up ad on Kik, or at leadt add a cross so I can delete it. Tried product, but quite expensive for what it does..ParftleVersion: 10.102.3

✓ Every year price goes upRemember first start use this app cost 100 something 2nd yer 300, now 3rd year almost 700, the developer d better rob the bank so greedy.BearandrabbitVersion: 10.75.3

✓ JamesThe app only allows you to have a small amount of clients before demanding an upgrade to the pro version. The app also uses a secret third party called Stripe. This company takes your hard earned money and holds onto it for weeks, then charges you 5% of the invoice total for this process. You will not be told this happens until the money is being held by Stripe. I disabled this stupid option only to find that the app enabled it without my knowledge/consent months later, which immediately caused more cash flow problems again. Dealt with rude staff that were no help at all. Strongly recommend using any other app than this one..James87878787Version: 11.61.1

✓ Disappointed AgainThis app is going from bad to worse with every update. It’s expensive and not fit for its purpose. I run millions of dollars through this app and the glitches are disturbing. Payments drop off after they have been processed and invoices keep getting sent as “overdue” to the client who has already paid their invoice. I can sometimes process payment on the same invoice 6 or 7 times. It’s ridiculous. It happens with such a large number of invoices and it makes us look unprofessional. I have contacted support over numerous emails and chats and they keep saying “they’ve never heard of this issue” turns out they are lying because if you read reviews below many people are experiencing data loss issues over different sections of the app. Sick and tired of excuses and getting no help with regards to it. The new update is slow, it lags a lot and has increased our time to process invoices. I won’t be renewing with these people anymore due to their lack of service and all technical glitches. DO NOT BUY THIS APP!.Sophie-Kay DiamondVersion: 10.168.1

✓ If your business depends on this software don’t buy pleaseSave yourself. Besides numerous glitches blamed on iOS updates which don’t allow you to send via email quotes or invoices, today we had a submissions for large projects that I wasn’t not able to complete because Invoice2go had a log-in issue at their severs. Unfortunately the software logged you out and than you can even log in to edit any of your work. I tried emailing them but I got a response that someone will reach out to me in a day. I found numbers online to call but they are no longer working. I finally got on the chat which had 1200 users in front of me. Today we will likely loose the opportunity to bid on large jobs because Invoice2go doesn’t have a back up for cases like this and leave you completely out of their software. Worst case I can’t even log in to look for contact info for our clients. Save yourself the headache and frustration and try something else. I’m stuck because moving all our data to another software is a hassle. Save yourself!.32984789325u02058Version: 11.32.1

✓ Bogus App charges a ridiculous surplus to get paid.Used once-terrible scam of a company. One, it’s not free. They automatically sign you up for a “free 14 day trial.” I don’t submit invoices more than 30 times a year-so having to o pay $2.99 a month is stupid...I didn’t realize this until I sent out my first pdf invoice with the app. At the bottom left of the invoice there is a hyperlink for the client to pay- I figured this link would go nowhere since I didn’t set up any kind of direct deposit as I had just installed the app. I figured the client would just send a paper check out like usual...not the case. They clicked the link immediately after I submitted the invoice-and guess where the payment went? A sketchy credit bureau called stripe. (The kind of place terrible temp jobs send your paycheck and you get enormous fees for simply wanting YOUR MONEY) The Client clicked the link, made the payment, (through no fault of they’re own) and now I’m stuck with a near 10% surcharge to get money I earned, not stole like these scumbags. Do yourself a favor, just create invoices the old fashioned way and submit a normal pdf. Screw this company, seriously..BbbgufdgbvVersion: 10.94.0

✓ Very difficult to unsubscribeThis app auto renews your subscription. It is way too difficult to unsubscribe. Not happy at all.A19827373(Version: 11.86.0

✓ Mark invoice paidI don’t know what’s happened, but I can no longer mark an invoice paid on my iPhone. I have to go to my iPad to do so. I can select the invoice I want to mark paid, but the button to mark paid doesn’t display. It also cuts off the top of the information on the first invoice displayed in the list. Secondly, on my iPad when I get ready to email the invoice, I don’t get the option to verify that it’s sending from my Gmail account. If it goes from the iCloud account, the email never arrives at the destination. So, I have to switch to my iPhone to send the invoice. Otherwise, I’ve been satisfied with how Invoice2go works for me. It’s fairly quick and easy. My needs are simple, and this works nicely for me. If you would fix those three (make it so it reliably sends from an iCloud account is a third) things above, I could change my review to more stars..FarmflutefanVersion: 10.107.1

✓ Great App but price too high on renewalGreat App however on going to renew after -12 months found the price skyrocket up which simply made it unviable for me to continue using..Josh & NadiaVersion: 10.75.2

✓ Rip OffThere was nothing that mentioned this was a subscription when I purchased. Or that it was a 1 year subscription purchase. It was $99 so I tried it. I just got a notification that my subscription is expiring and this came as a shock. They want $34 a month for this glitchy app. They take a lot of money for processing the transaction and they take money to transfer the funds. What a rip off. I am not paying $400 a year plus the steep fees they charge. My transactions are mostly over $1k and they always charge 3% plus transfer fee. For a $2900 invoice payment, I received $2813. Most invoices are over $5k and to take 3% off these would be robbery. So I turn off the credit card option. Then they bombarded you with emails that you need to link your bank again just to trick you into turning on the credit card payment. With over $200,000 transactions in a year, they took a lot of money and they still want a subscription fee?!!! congratulations that you guys made an app but there’s no way I’m letting you take any more of my hard earned cash for nothing. There are so many features this app is missing. Also estimates and invoices vanish for no reason. It very glitchy so it’s really not worth $400 a year plus 3% off all your transactions. I’m using a different app or just go back to my old invoicing system on excel..TBM419Version: 10.101.2

✓ Started off free then $$$$ get wave insteadI started with Invoice 2 go and it was great then it went to $99 then to $499 I refused to pay that when there is a totally free and in my opinion better product out there it’s called wave and available at waveapps.com also invoice2go lost all my invoices after I chose to discontinue use how inconvenient/unprofessional is that !.PTooTiVersion: 11.62.1

✓ I did love this app right up until the last update.I have been using this app for a couple of years and it does what I need and is well polished. That is till the last update was released. Now it crashes on my iPhone every time I try to open it. I uninstalled and re-downloaded it which seemed to work for the first go. But now it’s back to crashing every time I open it. This is happening on both my iphone8+ and iPad Pro. This app is useless if I can’t access it when I need it. So. Now the update to fix the problem won’t even log in! Great job!.Dave80.comVersion: 10.55.1

✓ Worst invoicing appThis app will not work half the time, the reason? None! It just simply doesn’t work! It will ask you to “log in” but it won’t be able to!!! It’s so great to stand in front of a customer and not be able to pull up a quote!!!.Mr.WalterblackVersion: 11.113.0

✓ Severely lacking in basic featuresThe core functionality of the app is flawed and lacks many basic features such as: * Being able to manually send overdue notices *Being able to add a credit to the account (even though it does have an option for adding a credit, it doesn’t work) * Adding payments doesn’t propagate across invoices (so if they pay once for several invoices, you have to split the payments up manually. That’s not only a pain to do, but it means the payments in the app don’t correlate with received payments in your bank account) * overdue invoices don’t show on future invoices (which is extra painful because you can’t manually send the previous overdue notices out either) * previous payments don’t show on the next invoice so customers don’t know if they’re in credit * you can’t send invoices through the outlook app (if you try it will lose all formatting) * I can’t even remember the rest of the list *they are trying to add features like accepting credit card payments, calendars, and offering loans??? To your clients before fixing these basic features I would highly recommend trying some other invoicing app if you can find it. Even the help chat is buggy and difficult to type to someone because the keyboard blocks everything you’re trying to type..NvcknameVersion: 10.100.0

✓ Paths lined with greedWas a great app when first started, have been using since 2013 and it has helped a lot. But I’m sorry the price increase is not great as I’m a small business, just no longer affordable, could go for the cheaper option but limited invoices and clients make this useless for me now. My self and the other traders who I have recommended this app to are off to less greedy shores. If your a small business there are other companies with more ethical ways of trading. Not sure if withholding information that you’ve paid for ie “invoices” as ransom is legal. Will be be looking into it as GDPR regulations apply if you’re a worldwide company trading in the EU..Bidders.Version: 10.101.2

✓ I don’t trust the figuresI found anomalies in the sales journal i.e values that weren’t inputed, invoices marked as paid twice when I only clicked once!!! Who knows what other mistakes miss the net. It’s like inv2go is some sort of college project !!! This is peoples lively hoods!!! This app used to be great, they have changed so many things that worked to a very un-user friendly platform. And what on Earth is that Stripe payment system all about , your have to be insane to use that. Customer pays via stripe and you won’t see your money for literally days , where does it go ?? I’ve used inv2go for years and I’ve had enough, I also recommended to at least 10 people throughout the early years , I wish I hadn’t. Inv 2 go could be incredible but if your business is more than earning a bit of pocket money I would be wary..KevseabassVersion: 10.61.2

✓ TERRIBLE DO NOT USE THEMThis company is a SCAM. DO NOT USE THEM. Square or PayPal is the way to go. I used PayPal for years and decided to try something new.. at first their site appears to be easy to use and their invoices have several different option’s which I thought were fun and different. However once you take payment from a client it all changes. They HOLD YOUR MONEY. There is nowhere to see where your money is. Then they email you not a call.. an email to request you upload SEVERAL DOCUMENTS in order for your money to be released! They allow you to take payments.. but then say they won’t release your money until you upload utility bills, A SELFIE! drivers lic, bank statements, irs info etc etc..they say it’s the law that you upload these items….sending in a selfie is not the law!!! IT IS A SCAM!! I made the mistake of taking 3 payments .. 12 days has gone by and NO ONE can tell me where the money is. I uploaded a selfie and everything they asked for which is ridiculous and still haven’t seen my money. I REPEAT DO NOT USE THIS COMPANY. IT IS 100% a scam..Nurse GioVersion: 11.86.0

✓ Gouging my wallet, and my clientsThis has to be the biggest scam I’ve seen in years when it comes to a paid service. First off, the updates sneakily default your setting, such as auto-renew (I turned it off before), and included a hyperlink in the invoice for the client to make payment with Invoice2Go’s own credit service that benefits THEM but buries my reputation as a shady service provider to my clients. I’m done with this app and their so-called premium invoicing services. Unbelievable. Side Note: Before Covid, I paid a one-time $10 fee for basic invoicing services, which includes a limited number of invoices per month. I should have been grandfathered into any future transitions to a subscriptions - as was the case here - but nope, I’m prompted to subscribe for a monthly fee and my previous status has been eliminated..Slowdive23Version: 11.50.0

✓ Good, but could be betterI bought the lite version. It has really been great since I started purchasing their service in 2016. Im not a huge company so I don’t have a ton of clients. Tonight, I purchased a new subscription because I saw mine ended in 6 days. My new subscription starts NOW though instead of in 6 days, which is really poor customer care IMO. I also tried to add a new client and I was maxed out. I deleted old clients that I haven’t used in 5 years, but that didn’t help. I believe the “lite” version allows 15 clients. You should absolutely be allowed to remove old clients especially after buying a new subscription. The app is forcing me to upgrade to over $100/year now to add one more client. It’s just ridiculous. Clients should reset in a year. Old clients should be able to be deleted after a year is up. Fix this and I’ll stay. It’s a great service otherwise.Morgan DolanVersion: 11.84.2

✓ Update ruined everythingI used to love this app-it made my life so easy and quick. I could create and email an invoice within 2 minutes and it was such a breeze. The simplicity was why I chose this app. Now, it is so complicated for many reasons. For example, it has automatically changed my design, and now has both my logo and company name both appearing-so that it looks funny with my logo blocking part of my company name-so I go ahead and remove the company name in settings, and it shows me that the company name has been removed. Therefore, I go ahead and send an iNvoice to a client and notice after it’s sent when I hit preview that it didn’t indeed remove the company name, and no matter how many times I try to remove it in settings, it doesn’t disappear from my invoices. This app no longer works like it used to. On top of that, it’s showing me random invoices that have either already been paid or have been deleted-and they are still Showing up in my unpaid section like doubles. Why did you have to ruin such a good thing? I will most likely take my business elsewhere..Karebear321Version: 10.34.0

✓ Don't buy app. User since 2013I upgraded to the new version of the app in September 2017 I was on the enterprise plan. All my database (client base, invoices, etc)has been lost (over 200 clients). They kept stringing me along saying follow this procedure and that procedure and wait for a week for the data to migrate. It never happens!!! Now they don't even respond to my emails..PennypaulVersion: 10.15.1

✓ BrutalI have been trying to reach an actual person for days .. every year the ding my credit card for more and more with out notice or even an invoice .. go figure they are an invoicing company. After the pandemic my invoicing has reduced to a level where if I use this app it will cost me 22.50 per invoice to send ? Is this realistic … yet to discuss this with them is impossible. Not helpful.CYZ11111111Version: 11.60.1

✓ Was aiming for greatness, now focussed on greedinessI’ve been with Invoice2go for years now, it was amazing back then, back when it was a once only payment for an app and that was it. Now they’ve overcrowded it with useless features, made it flashy but not practical. It’s like putting a hair dryer on a fridge. I’ve been accepting and understanding of their changes to their “subscriptions”, but paying 300+ a year for just being able to invoice is ridiculous! $180+ a year was a stretch unto itself (for me that equates to roughly $1 an invoice), but this?! I think I’m going to be jumping off this train and just using their competitors who don’t have a track record of focusing on greed. I will be advising all my peers to do the same..Wft is a nicknameVersion: 10.101.2

✓ Save yourself a LOT of headache and DON’T use this company*Edited to add* per their ‘developer response’ we reached out to their support email and we’re told “Unfortunately, we are unable to provide further information in regards to this decision.” Literally use any other invoice platform. Their customer service is trash and they won’t even provide a reason why after they delete ALL of your invoices and information. We’ve been using Invoice2Go for about 6 months and randomly received an email asking for a LOT of information (all of our business documents, bank statements, pictures of our IDs and passports, even selfies - honestly I thought it was a crazy spam email at first) with a very short timeline to send or ‘your account will be disabled until the documents are submitted’. Well, when I contacted them I was told our account had been canceled and ‘we wish you luck in finding a service that meets your needs’. They have multiple complaints with the Better Business Bureau for this same thing. It seems they send an email asking for crazy amounts of information with a 3-7 day time limit and then they shut down your account with no way to access any of your info. We have multiple invoices that haven’t been paid and we’re now having to go through all of our records to re-send invoices through quickbooks. Just save yourself the trouble and go with quickbooks to begin with!.Lauren_r_Version: 11.118.2

✓ AccountantHow do I send my year end to my accountant. Reg C.HjghhVersion: 10.10.1

✓ New price plansJust been reading all the reviews on the App Store from the last few months and we’re all saying the same things. Been an Invoice2go customer for years, constant annoying “improvement” updates, changing things, very annoying! Just leave it alone!! As the saying goes if it’s not broken don’t fix it! Now I had an email Sept 2018 saying my subscription was due so I thought that’s fine the normal £100 yearly fee, no they took £240 out my account with no warning of a price increase, this package wouldn’t suit me either as it’s only 400 invoices so I’d need move to the next package for £340 It’s absolutely ridiculous, I have signed up With quickbooks this weekend which is only £6 a month, what small business would spend £340 a year on an invoicing app? You really have lost touch with your customers , and I would imagine a lot of customers are leaving (again) not to mention all the hassle everybody had with the main app update about a year ago. All the hassle you’ve caused this weekend having to move all my invoices over to a new system I will never use or recommend you again.WorldwidegadgetstoreVersion: 10.52.2

✓ Tough Luck Approach to Customer Service and Devolving Usability Outweigh Remarkable PotentialI once really loved this app as it makes the process easy for the client. I was even comfortable paying high membership rates on top of the percentage fee and I was happy to stick around and things changes without warning and got progressively more glitchy. I am a seasonal business and a big part of the draw for the app was that it will charge monthly at a higher rate, which I'm happy to pay if I don't have to pay year-round for something I only use for a couple months. After my busy season when I went to the free membership the option to look at my reports from the navigation menu disappeared. After I spent quite a while looking for where the reports may have gone, I went to the customer service for a chat. No effort was made to address my concern besides saying I had to upgrade whenever I wanted to see the reports for $40. It's an insult to withhold reports from months in which they made a good amount of money from me. I've double-checked, and the membership plans descriptions do not mention anything about reports, so it's also deceitful and maybe even illegal. I will pay the $40 to get my reports for taxes and I’ll never use it again. It's quite sad to have lose a platform that I loved and had great potential, and frustrating because it took a lot of effort and time to base my income activities around this company which in turn, seems to not care what I think..BreakRuke5Version: 11.31.0

✓ USED TO BE GOOD, NOT ANYMORE!Since the Major changes I would struggle to recommend it to another business. After losing so many invoices due to installing and reinstalling as advised by your support team, the email system never working properly and having to learn a whole new way to use the software. The home overview isn’t keeping up to date anymore and it’s just become a major struggle compared to what it used be. I’ve been a longtime user as well and I really don’t know if I’ll be continuing to pay for this service in the future. There was absolutely nothing wrong with the old version, yes NOTHING WRONG. I understand you need to update for different versions of operating systems but this is just a joke now. My primary concern is that if I continue to use the software and get used to it, you guys will just go and change it again leaving me in the same struggle..DdairportVersion: 10.23.2

✓ Change of Stripe for cc processing looses functionalityWith the loss of Stripe, you can no longer issue credit card, refunds or partial refund without emailing invoice to go to do that. I tried two months ago and it never was done. This is gonna be a big time loss of time and will take more time to keep track of what is being done especially if you have to refund a partial payment. My customers are already frustrated that I was not able to refund a payment in any kind of timely manner since I was going back-and-forth with email trying to get that done. I have also noticed with the new processing it takes an extra day and if it’s over a weekend a couple extra days for the money to go into your account I did set up ACH and linked it to my checking account for auto transfer and nothing was set up correctly and it completely shut off the credit card function. I already had set up working now for me to get a payment. Now it will take a full week for me to get that payment into my checking account without having to use their debit card which I have not received yet since I just set that up. Just spent two hours texting back-and-forth with the help Desk to be told that I still need to send them an email for the refund to be done in the first place. On top of trying to figure out why my auto transfer into my checking did not take place when I was working last week. To be told that it was shut off. which was never done on my side..KrazywhiteVersion: 11.113.0

✓ HEAVILY DISAPPOINTED 😓Started using invoice to go a couple years back for invoicing through a plumbing business, at first the app was great, but since the recent update things have dramatically gone down hill! Now I can no longer search my customer base without internet connection witch is not an option while we are out working throughout the day, it has jumbled up a lot of things such as who has payed for jobs and who hasn’t witch makes things a lot harder and reflects badly upon our businesses professionalism! And the most recent update outdated our tablets and forced us to by new ones with the required OS version chosen by invoice2go, witch I know you’ve got to expect from time to time but when you pay good money (witch only seems to be getting more expensive year by year) for an application that your business relies on you expect a bit of cooperation from the Dev team! Very disappointed in the lack of response from invoice2go and the trouble it has caused. Definitely considering it we will stay with this application or not..DylanfagerlundVersion: 10.59.2

✓ Why do I have to pay For features I should’ve have been givenWhen I first got this it was amazing, worked well had every thing I needed and was easy to use, but after the free trial you get locked out, so I bought a years worth because I didn’t mine I was going to need the app so I thought it was worth it, now I have paid but I’m still not giving all the features, I am a illustrate so it was useful to attach pictures but now I have to pay $14 to use that feature and plus the $20 something dollars which is actually $50 a year, they call it the Standard addition so what was the year I bought just the introduction, if you are going use this app I highly advise you don’t, I am only just starting my business and cannot afford all to pay for features that should be Already given to me, one thing that makes me mad is that they do even tell you that you are not getting those features..MrbradstarVersion: 10.101.4

✓ Goodbye Invoice2goI’ve used invoice2go for my business for over 3 years , it’s started off free and then a small charge , which for the app was ok , however it then changed to £99 per year for unlimited invoices , at the time I thought it was a little much for what we needed however decided through laziness to continue! However I updated my app today to discover that all my invoices had been messed up and duplicated along with marked as unpaid etc :-( after a long time of going through bank statements etc (I hope I’ve not missed anyone that’s not paid) it would have been nice to be warned that this would happen first so I could have taken screen shots !! . I then decided to invoice a new client only to discover I was being asked to upgrade to a minimum £20 per month even though I’d paid £99 not so long ago for supposedly getting unlimited customers and invoices Talk about changing the rules , this app is ok but not worth the cost they are charging we will now be deleting this app which is a shame as it was ok at the £99 but greed obviously got the better of the developers, very overpriced for what it is ! I definitely wouldn’t recommend this app to any business.Ianp35Version: 10.50.2

✓ Snowballing downhillI was an original user of invoice to go, before they even charged for services, I’m talking at least 6 years ago, I have recommended to many businesses, then over time somehow their services have gotten worse. I am currently trying to send through a $25,000 bill, and I can’t even check the preview to ensure that all details are correct. Really professional. Since the major updates it has been a nightmare to negotiate. Instead of being able to edit any part of my invoice, all the details are broken into sub sections with multiple useless options. What used to be a 1 minute invoicing experience has changed too.. wait till I get home and spend 10 minutes creating the same invoice. I could write it out quicker on paper. I’ve noticed that the price keeps going up every year but the experience gets worse..TytanWarriorVersion: 10.22.0

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