Instacart-Get Grocery Delivery App Positive ReviewsMaplebear Inc

Instacart-Get Grocery Delivery Positive Reviews

4.81066 star

Total 17 Positive Reviews

Instacart-Get Grocery Delivery App User Positive Comments 2024

Instacart-Get Grocery Delivery app received 17 positive comments and reviews by users. Can you share your positive thoughts about instacart-get grocery delivery?

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Instacart-Get Grocery Delivery for Positive User Reviews

Excellent serviceFirst time ordering and it was really easy to do. The buyer was great and communicated really well..Version: 7.185.0

AwfulNo items, three day wait, couldn’t figure out how to use the intercom in my building. Had to go down and get groceries. Defeats the purpose..Version: 7.19.0

Zero Customer Support??Zero Customer Support?? My first order was canceled then I received a notice that my other two orders were canceled! The shopper said she knew nothing about it then immediately logged off. The following day I received a notice that they were delivered! Like heck they were!!! I hope I don't receive a charge for them because I cannot get a hold of them! In addition they need to refund several items since they included items to make a dish and the two main ingredients were in the other cart that wasn't delivered! I'm not spending $100 (min) on a dish that doesn't have the main ingredients! Their reasons for cancelation were bogus (because the store had different hours and low stock? Excuse me? They were open and had the ingredients!!) I don't know what they're up to but I'm really disappointed in the fact that there's NO ONE to speak with! They say to go to the website but the website just refreshes with the same image and you cannot click on it. It appears they've also whited out the comment section for review as well! So be sure to write your comments on a black email and change the color to black or dark gray or something similar..Version: 7.21.0

Lady shopper - NardyNardy was a delight, friendly & polite. Our order came complete & she was in contact with me all the time she was shopping to delivery. 5 stars, lovely lady. Jan Ashburn.Version: 7.189.0

Awful!My first experience of using your app was so disappointing. I ordered the items and according to your recommended time slots, they were supposed to be delivered by 11:50 am! Now, this is 12:55 and the shopper hasn’t arrived yet! I missed my bank appointment because of your inconvenient service and lack of responsibility. I won’t use your app again. I wrote this review to say you lost one user, if it’s important to you!!!!.Version: 7.7.0

Most used app since becoming parents! We’ve renewed our subscription 2x now!Board usability. Wish Trader Joe’s would get on & then my life might be complete! app & the board & then my life might be complete! & then my life might be complete! fee we pay for free delivery year-round from Instacart is well worth it, and then some! The response-time & functionality of this app make grocery shopping at our regular stores simple, fast & amazingly convenient. We appreciate being able to communicate with our designated shopper in real time via the messaging feature and being able to provide immediate feedback on replacement items or refunds. My husband and I share our account but each have the app on our phones which means we can both add things to our store cart(s) individually throughout the day or whenever we realize we are out of something and then in live time we both are able to see what the other has added or when one of us has placed an order, when it’s likely to arrive, what needs to be replaced if applicable, etc. Since we started using this app over 2 years ago it’s only improved and we HIGHLY recommend to all of our friends & family with busy lives; with or without kids..Version: 7.4.1

Buyers Beware !!!The Instacart Service itself is very convenient. The problem is that there are many hidden costs and fees that increase the overall cost to the ultimate consumer by at least 20-30%. Items may be on sale at the store itself, or more often, the actual costs are lower. Instacart pays for these items using their credit card, not yours, and they get those benefits. They may say that they had already negotiated set prices ahead of time... but then why not pass them on to the end user rather than pocket them surreptitiously. On top of this, if an item is not available and they “replace” that item... then you are charged the higher amount even if the replaced item is on sale. Worse yet, should there be an issue with an item or it is not delivered, you will be charged unless you email or call up to complain. And if granted a refund, the appropriate proportion of the service fee and tip are not credited to your account. Also, should you have an issue, if not corrected the first time, NEVER will the same rep follow up with you. Again, the service during these times is essential for some, but please be cognizant of these deficiencies and poor/questionable sales practices..Version: 7.38.0

Instacart shopping serviceI finally decided to use this app on my phone, because I hate to food shop, have always and always will hate to food shop. Yet this condition was hurting me financially by putting me in the restaurants too often and therefore jamming up my monthly food budget. First off using the app was easy and yes, fun. I actually enjoyed making store choices without having to deal with store problems: driving, finding a spot, walking to and from car, unloading car, crowded aisles, checking out. Et:al. Pricing very fair. The first three times all I had to do was pay the driver tip. Then just the tip and a small nominal delivery charge. &4.00 I believe it will be. I picked out a time, and was advised my shopper Susan would be at my home with groceries during that time. She was indeed on time. Before this I was advise of Susan’s arrival at the store and her progress based on item numbers. I was also advised of just a few items that were not available, and that Susan used her better judgment to substitute the items with a suitable replacement. Once she got here she was pleasant and brought the groceries promptly through the front door and put them on the kitchen counter. I will definitely use instacart again to have my groceries delivered. A truly positive expierience..Version: 6.19.2

Very helpful app, but...I had to post this! I submitted below review a few days ago. Within 3 days I received a response from Kodi, that they will look into this issue immediately. So I m VERY impressed! THIS is what I would call a great customer service and focus on customers’ needs. Although I am confident that my suggestion — having an ability to open the items I’ve marked as my “Favorites” as a separate list to shop from — is a good one and that many shopper would likely find it extremely helpful, still; developer could have ignored it and moved on. Well, THANK YOU, Maplebear, and THANK YOU Kodi, for not ignoring a good suggestion. I look forward to seeing this feature in the app very soon. This app is great on everything that I’ve explored so far. However, I noticed one big flaw (at least in my view): you cannot open a separate list that contains your favorite items, nor can you sort all items by your favorites. This somewhat defeats the purpose of having this feature in the first place, to be able to mark items as”favorite”. Perhaps the next updates can incorporate this also, where I can view my favorites, because I believe majority of people keep buying the same stuff most of the time..Version: 7.15.0

Not so greatI won’t name names, but I’ve dealt with this shopper before & had problems before. I find that the men shoppers are more clueless than the women shoppers. I did not authorize substitutions, but gave very specific instructions for certain items. He bought a huge quantity of cases of a type of soda that I did not ask for. I’m wondering how well this shopper reads, because he just doesn’t seem to read & interpret the directions at all. For instance, I wanted freeze-dried mangos. I specifically stated that I did NOT want dried mangos, but freeze-dried mangos. He bought dried mangos, which contain sugar & other ingredients. This is frustrating because I now have to return all of these items. I’m handicapped, so I have to wait until my helper comes to return these items. Then, when I’ve had to return items before, my refund doesn’t show up in my bank account for about five days! I always hesitate to have Instacart shop for me because I’ve had more unsatisfactory experiences than good ones. If you use this service, be aware that it’s a crap shoot. Sometimes you get a great shopper who texts & communicates, but then you can also get someone who does not communicate or follow instructions & makes unauthorized substitutions that you have to end up returning. Oh well . . ..Version: 7.100.0

Great app and amazing service!Outstanding ! Ordered Stick Gand blender at 1030 am and it was delivered by tge amazing Ashley just before 12 noon ! Stunned in amzrmdnt at hiw goid snd easy it was.Version: 7.200.2

Great service, one time issue onlyI love ordering from my phone. The cost of delivery and tip is worth me not having to leave house and put miles on my vehicle or deal with aggravation of crowded stores. The closest Publix is about 15 min away so I’m already committing to at least a 30 minute drive. I only had an issue one time - I ordered things for dinner (it was about 5ish). I should have ordered earlier but I didn’t know better. It was about 2 hours in and no one started working on my order. I called IC to see what their policy was and what the recourse was if my groceries didn’t come. The lady said “then it will just come tomorrow”. Which of course was unacceptable since it was dinner and I work for a living and wouldn’t be home. I ended up going myself and, as I was in Publix, someone started working on my order. My fault, I had forgotten to cancel it. I told them right away obviously through the messenger system. But, I’ll just always remember that ordering sooner is better. I wish there would have been a way for someone to say “no one is available for 2 hours, fend for yourself!” Keep in mind I live in a small city, mostly rural. I’m surprised we even have this service here. I love ordering groceries on lazy days!!! I also save some money from not going in the store and getting things I don’t need. Thanks IC!.Version: 7.9.0

InstaCart ServiceI must say that overall I really enjoy the convenience of having an app that shops and delivers. I believe that Aldi has so far been the very best vendor. I have used Kroger. Meijer I don’t think I will use again because of their lack of following instructions. Barb A from there did not follow instructions. It seemed that she was afraid.I use this app because of the convenience to me. I use this app to shop for my elderly sister and her hubby. Neither drive a car. I asked for her to put the items inside of the apartment down the 6 or 7 steps down into their place. The couple is old and don’t do stairs well. The apartment that my sister lives in is not dangerous. My sister and her hubby are ages 71 and 75. If you cannot execute your job fully then you should choose another place to work. The whole point of using a service like this is for the convenience of it. If my sister or her hubby had fallen down the stairs from her ...(Barb A. )negligence I would be communicating differently to you. Fear cannot be the focus of performing your job thoroughly. I am upset about this. Jamone ended up shopping AGAIN and delivering the items without incidence. My sister said he brought the items INTO THE KITCHEN!!! Wow. What awesome service!! Erica Cade Member since 2017.Version: 7.9.0

Customer Review of InstacartI appreciate a service that can shop and deliver food when someone either is unable or chooses not to go grocery shopping themselves. For the most part shoppers try hard to do everything they can to make this a positive experience for the customer. They read and follow instructions, text when needed to clarify instructions, and notify a customer when an item is unavailable (and ask if they can get something else if the customer has not picked a possible replacement). I realize that even the most careful and conscientious shoppers can make mistakes, since no one is perfect. However, these mistakes can at times be frustrating for the shopper. Especially if by just putting in a little extra effort by sending a quick text to clarify something would prevent the mistake. Today I received an order where I specifically asked for 2 pieces of fish I was going to cook for dinner. My order came and there was only 1 piece. Now I do not have enough servings of fish to make my dinner. This is frustrating. I don’t know if the shopper did not read the specific instructions or if the store was 1 piece short. If the shopper would have texted to tell me this, I could have asked for a replacement..Version: 7.117.2

Terrible customer service. First experience FAIL!I had a TERRIBLE time dealing with instacart. My very first order said within 5 hours and my person picked it up within two, I was very pleased! But then he started swapping after I said not to or even when I requested specific things he didn’t even listen! Once check out was complete at around 2ish I DIDNT HEAR FROM MY PERSON FOR AN HOUR! I had icecream and milk. Once I messaged him about 50 minutes later, no response. Just finally got the notification for that he was on the way. So my driver had my milk and icecream out for over an hour! Of course it was completely melted. My milk was warm and I had some wrong items! The driver didn’t listen to put at the bottom step so all my eggs cracked! I’ve tried reaching out to customer service for over 3 weeks now. I sent them screenshots of mine and the persons conversation. Explained everything I could. NO RESPONSE! It’s now almost been a month and I have no response. No refund. Nothing. I email them about once every 5-7 days but still nothing besides an automated email saying they’re busy! I tried instacart because I was sick and have no transportation. I am so scared to even try it again. After this I don’t want to waste my money in melted, wrong, and cracked items!.Version: 7.25.1

A problem? INSTACART doesn’t careI am a frequent shopper with Instacart. For the most part in two years I had wonderful people that shopped, communicated and delivered my groceries flawlessly. At times I have missing, damaged or wrong items which I report on the app and it is taken care of without contacting customer service. Here is my major complain. If I need to contact customer service it is a major stress factor. Many times my order was delivered to the wrong address. I make a phone call and finally speak to a live person. They offer to duplicate my order and I agree. Again my order is delivered to the wrong address. Note: As a safeguard I have very specific instruction on how to get to my residence from the grocery store. I also indicate the color of my door and the color of my wreath. My latest issue was I found torn grocery bags, broken eggs, damaged milk carton and many items that were ruined by the eggs and spilled milk. Their resolution was to give me credit for eggs and milk. The shopper is representing Instant and I believe they are responsible for the mess that was left at my front door that dripped egg and milk on my floors to my kitchen sink. I truly am a never again INSTACART customer..Version: 7.133.0

Love Using InstaCartWe really enjoy using Instacart to have groceries delivered. I only gave it 4 stars because I wish there was a way to choose preferred shoppers and there have been a couple of times they doubled up orders and our order wasn’t delivered until several hours after we’d requested and we had to cancel plans (the response was and “I’m Sorry and here’s $15 odd your next order. 😐). That’s only happened a couple of times, though, out of the multitude of times we’ve used InstaCart. Otherwise, it is so nice to choose what groceries we want/need (provided it’s available through the app and things are more expensive) and have it delivered. The app usually provides really good communication about the status of the order and it’s pretty cool to see which items have been shopped and which ones are left to be shopped, and we get to approve any changes that need to be made. It’s also pretty cool to watch the delivery status as the driver is heading our way so we can be prepared. Overall, we really love InstaCart! We have used it weekly for probably a year and a half now. It is a bit more expensive but if you hate grocery shopping or have a reason that grocery shopping is difficult for you, then this is a great option. It will also help you cut back on impulse buys!.Version: 6.33.0

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