- 78.8LEGITIMACY SCORE
- 81.3SAFETY SCORE
- 12+CONTENT RATING
- FreePRICE
Shpock: Buy & Sell Marketplace App Complaints & User Negative Comments 2024
Shpock: Buy & Sell Marketplace app received 83 complaints, negative comments and reviews by users. Have you ever had a bad experience using Shpock: Buy & Sell Marketplace? Can you share your negative thoughts about shpock: buy & sell marketplace?
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Shpock: Buy & Sell Marketplace for Negative User Reviews
✓ Non mi funzionaAppena ho scaricato shpok ho notato che impiegava molto tempo il caricamento per accedere all app dopo un paio di minuti mi compare una scritta in cui c’è scritto “errore” tempo di accedere scaduto “ e anche dopo diversi tentativi comunque shpok non funzionava,vorrei delle risposte è un aiuto. Grazie.Version: 4.4.2
✓ Pissing me offWanted to sell something and kept asking me to put a freaking price for the item eventhough I already put a freaking price. And trust me I reinstalled this freaking app like 5 times already and kept doing the same freaking thing and it’s still asking for a goddamn price. And trust me again, I’m not saying “freaking” in my mind..Version: 5.1.0
✓ Invisibles picturesI can’t see anything because the pictures invisible for me and I removed the application and downloaded again and with nothing!!! I don’t know why!.Version: 7.4.2
✓ Scammer CentralEvery time I listed an item to see on this app nothing but scammers tried me. I ended up selling my items on other selling platforms. I am Disgusted. Never again!.Version: 7.40.0
✓ Sort out the filters & delete old listingsThe principal of Shpock is brilliant, easy way of selling your unwanted items. The app though is useless for those looking to buy specific items. I’ve recently been looking to buy a roof box for my car so turned to Shpock to see what was on offer. When searching i searched “roof box” and sorted by “newest listed” the top listings were a steam press iron, slush puppy machine, a serving tray, kitchen tap and so on. Not one of these mentions Roof Box in the title nor in the listing anywhere so why does it bring them up? The same happens sorting it by any other method, lowest price, closest listing etc. Petty I know but the frustration of seeing all these irrelevant items is ridiculous, what’s the point of having a search function if it’s not actually showing you what you searched. A lot of listings are very old and no longer available however the sellers decide not to remove them. I think Shpock should deactivate all listings after a 2/3 month period. Users can relist them if still available..Version: 8.57.2
✓ It’s a CatastropheI have been using spoke since the app was invented I have only 5 star reviews and never not had anything thing less than a 5 star review and every single review follows with a comment of how amazing I am as a buyer or seller and I am highly recommended I have never left a deal unfinished yet still shpock has blocked my account for no reason and when I ask they don’t even know what they are speaking about themselves anyway once upon a time I would have highly recommended this app but now most of the people selling things are fake accounts and the people running shpock are a joke as they block genuine accounts like mine but yet still people out there trying to rob real genuine people still have a up and running account to continue to rob people I have contacted shpock they get back to me after 2 week and I have sent the numerous number of messages you cannot be that busy your far from eBay levels yet still eBay get back to you with in one day your a full mess and need to sort out our app and staff before all like me see what the app is really about and you see your business come to a swift end il be sure to turn all my friends families and other users away from this app!!!!!.Version: 4.9.2
✓ NotificationsI selected that I am not interested in notifications about news and discounts. And I still get them. How hard is it to just leave people alone and let them use the app for what it’s designed for these days? Uninstalled..Version: 4.6.0
✓ Such a shameI mostly used Shpock to buy baby items and furniture for my new place. I had made 10/11 purchases via Shpock in the past, and suddenly found my account was restricted, and I was never told why - despite providing my email address 8 times in the required box over 6/7 weeks. Eventually I gave up on the terrible service and requested account closure. This was also a very long process, eventually resulting in a support staff member emailing me that in order to close account, Shpock required me to send hard copies of my ID to an address in Vienna?! I firmly disagreed to this as I didn’t have to provide any ID proof when I set up the account so they have nothing to check it against (people use aliases/monikers online all the time?) and immediately I received a response that they would close my account ‘manually’. Really a massive shame because I did like the accessibility and purpose of it app itself and also recommended it to others, but the restriction, vague privacy policy and closure process really put me off using it again in future..Version: 8.37.0
✓ WOST Selling Experience I’ve EVER had!I’ve already deleted the app and I’d advise people to NEVER use this app! I was planning on selling some items belonging to my grandmother. Clothes that no longer fit & some jewellery that she doesn’t want. 1 item was a Pandora bracelet with over 10 charms. Retail the bracelet & charms would’ve been £325. I had it on for £100. A buyer offered £70. I accepted. He received the item and raised an issue about postage because I had postage at £6 and it only cost £4.85 (I couldn’t print the £4.60 Royal Mail label at home & and had to buy another. So I over £9, in the end). The issue stopped me from getting my money. This went on for 2 weeks. He then claimed that he hadn’t gotten the item! Shpocks replies were all on the buyers side! So I had to then show that he was lying (he’s honestly a scammer & I’d say he’s done it before & will do it again!) by using screenshots of the chat that show the John. J had his item. DON’T SELL TO JOHN. J. HES A CHANCER & A SCAMMER!.Version: 8.60.0
✓ Will not let me listed stuffDid not let me listed any items.Version: 8.82.0
✓ Transaction?Last comment says it has a bunch of security but there isn’t even any safe way to make transaction? People can still get scam off this even using PayPal. Offer up is safer but it’s full of scammers. Will make a couple purchases to see is this good. 3 stars for now!.Version: 7.13.0
✓ ReportingIt’s however unfair that anyone could just press the report button and vroom your account is restricted even if the person was wrong. The item in question could be removed pending investigation not the whole account. This happened to me and I just broke down in tears. I was incapacitated based on a lie. 😪😪 I hardly make any sale in this website because I don’t have junks that people want to pay 50pence for, but it gives me the feeling that I am doing something useful with my existence. I am not a very healthy person medically and I use this app as my therapy to reach out to other people by listing my items and even if it doesn’t get sold, I am still keeping busy. When my account was restricted based on an unfounded reason I went ballistic and removed everything from my listing and when my account is resolved my therapy will begin when I start listing again. There is never anyone to speak to because I called about 100 times when this happened, I was distraught that someone could just take away my joy just by pressing a button. It is unfair. Please do your findings on the reported item not the whole account..Version: 4.7.4
✓ It’s OK…but.It’s OK, but There are two major flaws with Shpock. One , when someone has made an offer and you have accepted and sent them a message saying so, until that person confirms the deal you can not get back in touch with them until they do, nor can you edit the item , so you are locked into a deal until the other person confirms, they have up to 3 days to do this. Several times I have had time wasters who don’t confirm and I or Shpock need to cancel the deal, in this time It has stopped any genuine buyers from making a genuine offer, and so a time waster has cost me a sale. It would be better if you were able to chase up an offer and ask them to either confirm or cancel a deal if they fail to confirm, or maybe you just want to stay in contact until they do, but you can’t. Also, Shpock do not seem to check and block obvious scam artists once they have been reported. Shpock seems to be infested with these. Luckily I can spot them a mile off, but others can’t. Another thing is, and this is not necessary a fault of Shpock, for every 1 genuine buyer you get, you have to endure about 10 time wasters, scam artists, and idiots who deliberately make silly offers just to be mischievous or think your stupid or desperate enough to accept. I have actually sold more items more successfully on other sites rather than Shpock. Fortunately I have nearly sold all the items I need to sell now as I am moving house in a week, we’ll just give what’s left to a charity shop..Version: 8.87.0
✓ Useless app - still needs developing !When I first started using it, was fine. But as you sell and buy more, I can see more problems arising from it. I recently sold an item in which the person who agreed to buy the item didn’t reply for 10 days. And the only reason he replied on the 10th day is because i reported him as I had no choice so that I could relist the item back in Shpock. Because I reported him, his account got restricted therefore responded to me asking if I could cancel the deal as his account got restricted therefore he couldn’t sell. After I decided not to respond as I saw he had done this to plenty of people, he decided to reported me for no reason and said to Shpock that I wasn’t agreeing to complete the deal in which they decide to restricted my account. How stupid can this app be to allow him to report and restrict my account for this! I’m sure this has happened to plenty people and because of it I haven’t been able to use the app now over a week as the support team still haven’t got back to me. App needs to have more brains! This type of thing shouldn’t happen. Poor app..Version: 4.4.0
✓ DON’T GIVE THEM YOUR CUSTOMDear all readers, If you know what’s good for you, you will steer well clear of Shpock. A complete disgrace to business which is flooded with con artists and scammers. The company constantly makes excuses and updates terms of contract to facilitate these operations. Don’t be swindled into believing that this is for your benefit. Should anything go wrong, Shpock will always side with the seller. Shpock customer service is so worthless that it might as well not exist. Forget about their so called ‘Buy Protection’. You have to pay an extra fee on each item which hooks you into false sense of security but not to fear because it’s completely useless. Remember I said that Shpock will always side with the seller so either way for you it’s a lose-lose regardless of if you had buy protection or not. If you use the app and get conned, can’t say that I didn’t warn you. I honestly don’t have a clue as to why this company is still in operation surely by now Trading Standards should have intervened or someone should have sued Shpock..Version: 8.65.4
✓ Can’t Sell USAI downloaded it today can’t sell in usa pointless.Version: 8.70.0
✓ I feel harassed by an app!I love apps. I have and use a lot. I’ve even designed a few myself. But this one, while serving a use for people, prangs users with notifications on everything it can; to bring you back as often as possible and makes it hard to slim your choices to what you actually need - it’s an all or nothing conundrum, either miss a sale, or let them notify you of a sale and a tonne of other unwanted notifications and solicitations. And marking them unread is several clicks to remove the red alert icon. And the adverts that pepper the feed make it feel like there are more paid for products being blasted at me than actual users selling their unwanted items (which there probably are). Shpock has a long way to go before it’s an app for the new world. It’s a base product stuck using dated manipulation tricks scraped from the production floor at Facebook. These will lose it credibility over time as it desperately scrambles to make you look at it..Version: 8.13.0
✓ Full of scammersSo,far I have been messaged by scammers only. Different users but same message.Version: 7.36.0
✓ A waste of time unless you’re willing to pay big money to promote your items.I was recommended to Shpock from a relative, explaining the potential of easy sales, zero fees and a drastically reduced chance of scammers compared to eBay. After trying for two months I can confidently declare Shpock as an utter waste of time, unless you are willing to pay what amounts to a substantial amount of money to promote your items, in the hope of a sale from what is clearly a minuscule pool of buyers. The potential of easy collection is there but when your items are cycled away into a barrage of images and listings, and constantly pushed down against people paying for the promotion, it’s very difficult to get spotted on the app and to achieve a sale. The search function is terrible and doesn’t even match to simple words in the listing. To add to this the reviews of sellers detail horror stories of sellers selling items then being blanked by buyers without reprimand. Clearly there is little regulation or IP blocking punishment on Shpock, and with the masses of spam and a jumble of listings akin to a car boot sale, it’s not worth my time and all the listings I made sold on eBay within a week of test listings. There are scammers on eBay but if you provide enough photos, provide enough detail and information, send by tracked and verify delivery, eBay has your back every time..Version: 9.0.0
✓ Don’t do it!I only got messages from scammers. This app is a joke..Version: 7.43.0
✓ Can’t even open :(I really wish i could use this app but it won’t open. Just flashes an error message..Version: 4.4.2
✓ Limited.Basically just the UK..Version: 5.2.2
✓ Let US users on the appI just downloaded this to find out I can’t post because US residents aren’t allowed.Version: 8.65.2
✓ Too basicI find this app to be rather useless. I can't instant message people. I can make offers which is cool but messaging, no. Should have some more features like categories and such..Version: 2.4.2
✓ Crop pictures etcI should be able to see how many people has seen the each item that I list. Some buyers says they'll come and get the item after deal is made but they are not. Shpock needs to do something about this because it's wasting my time and frustrating. So that they know if they don't turn up they still have to make payment or some of the payment I should be able to delete a message that I send through offer section. We should be able to crop pictures of the items we want to sell Also I should be able to look what things are specific seller is selling by going to page that seller is selling and then type name of the item I want Also I should be able to change my profile name because you may marry or want to change the name in the future. After selling an item I should be able to remove and no other people should see that item in my profile Also I should be able to relist an item that I delisted..Version: 8.77.0
✓ WORST APP IN HISTORY1. full of scammers using an old tricks such as asking your paypal or send extra money for shipping or contact by email or phone mumber 2. no payment process whatsoever 3. difficult to access it's just worst, this is a joke..Version: 7.35.0
✓ Trying to sign upI was trying to sign up and so I got to were you put in your phone number and it said we will send a verification message so I was waiting never got it so then I double checked my number it was correct so I pressed try again it never worked so then I triple checked and for the third time it was correct but it never sent it to me.Version: 6.6.2
✓ ScamI’ve been trying to sell a couple of things, so I figured I might as well put them on as many sites as I can. But in this app, the only thing you can find is scammers. Not even worth downloading..Version: 7.36.0
✓ Notifications aren’t accurateWhen I set notifications for search results and select ‘in current filters’, it doesn’t register that and notifies me of any item, anywhere (including out of this country), for any price, instead of within a certain distance from me and up to a certain price. Also, people quite often take ages to reply, so I end up using other sites to buy things, people regularly never reply. Sometimes when I go to ask a seller if something is still available, I see that someone has already done that months ago and still not got a reply. There should be a time limit for items to be listed, say a month, then if something is still for sale, they can relist it. Then it keeps adverts more up to date and people don’t have to look through a lot more adverts for things that got sold ages ago but sellers haven’t bothered to avoid wasting time for others by marking their items as sold..Version: 4.6.0
✓ I’ll never use it againThe format stinks Too many scammers and too difficult to report them It’s NOT user friendly I hate it.Version: 7.21.0
✓ Sends way to many notificationsThis app is alright but good lord, it sends you a notification every 5 minutes. Wanted to keep it but I ended up deleting after the 5th time it did this. So annoying when app developers do this, I'll use it when I want to lol, lame..Version: 3.8.2
✓ Horrible!Horrible to shop ! They allow to sell fake items and people who try to scam you ! They restricted my account because I didn’t sent back in time a fake bag !!! They toke a fee just to send the bag back and i had to pay myself for the dispatch!! Waste of time and money !! I do not recommend this app and i will definitely delete it!.Version: 8.20.0
✓ SCAMSI’ve posted on this app and the only reply’s I get are from scammers. Who asks for your number to send a false check or ask for your address and personal info. DO NOT DOWNLOAD!.Version: 7.35.0
✓ Terrible experienceBeen trying to get hold of their customer service for a long time. They once told me they could help me sort out my situation but every time I call back there lines are closed and they have yet to respond to me. I was sold a blocked iPhone and they said they could help me get my money back with help from the police but they allowed the user to block me after I gave prooof of me being scammed and they won’t respond to me..Version: 6.5.2
✓ No good at getting refundsI originally found SHPOCK great until it comes to sorting out problems with buyers I’ve bought loads of items without a problem,but I’ve found your not good at sorting issues out I bought a echo dot that did not work asked for my money back but the seller blocked me asked you to intervene but all you did was send a message to them just saying we know of a problem that was it I’ve still got the item and had no refund of £20 that might not sound a lot to you but it is to me as I live on disability money and Im having the same problem bought a water fountain for my cat which arrived broken contacted the seller who agreed to refund but they have the item back and still I have no refund I paid £15 +£5 p@p which they are refusing to pay me back and yet again all you have done is sent a message saying there is a problem and we should sort it out,again not much use to me in getting my money back that’s £40 in total I am down so I think I should stop using SHPOCK and go back to EBAY at least with them you get a full refund unlike SHPOCK who doesn’t give a dam.Version: 7.1.0
✓ ReviewI have been using this app a long while now & have mixed feelings. Firstly the staff are not helpful at all!!! If you have abuse from a buyer they just send you a message to resolve it with them. Secondly buyers can give you negative feedback when they are the ones that do not collect items when a time & date is agreed & you wait for them to arrive. Customers can continuously mess you around & keep leaving negative or abusive feed back & comments & when you contact the team who run it they do nothing to assist. Thirdly the set up of the app when items are listed is awful it takes ages to scroll through your items to edit. Could this not be set up instead of a long list maybe multiple in a row? Fourthly this app keeps crashing every now & then like the previous one. Fifth why when searching for items these are then added to an alert list & keep popping up even though you have not clicked on anything for them to keep appearing?! Six why do you have to write to Sphock if you wish to cancel & delete an account?! Surely if someone decides they no longer wish to have an account with you they can on an option. I agree its simple to add items & great that it is free but feel that alot of updates & a better customer service team is needed..Version: 3.20.0
✓ Gone seriously downhillIf I had reviewed this app 4 years ago I would have given it 5 stars. It used to be a boot sale app: you would open it and it would show everything for sale nearby. Scrolling down, eventually it would show items listed a little bit further away from you. Now you open it and it shows items from all over the country, and you have to specify to sort by location every single time you open it. When you do this, it doesn’t show when the items listed are getting a further distance from you, you now have to look at each item to find out. Another problem is that the prices people are asking are extortionate. Far more than you’d expect on gumtree or eBay. Almost as much as new. Sellers were always a bit unrealistic with their pricing, but this is beyond the pale now. These problems are reflected in the fact that not much seems to be for sale. You used to be able to open it up and see hundreds of random things for sale near you. Now there’s only 10-15 things, and a lot of it looks very samey. Finally the app seems to be encouraging you to search for items nationwide, before looking nearby. I used to see this app as a convenient way to sell cheap items that weren’t worth eBaying. But the developers have totally ruined it. I doubt anyone sells on here much at all now..Version: 8.54.0
✓ Please be careful!There are lots of scammers on here who creates accounts using fake names. Your home address or general area is exposed to them, what happened to me was someone asked me to ship it to them, and also asked me to put a $300 prepaid card in it. They then asked for my paypal and sent a fake paypal email to me as if they actually payed, I immediately blocked them. I haven’t sold out a thing on this app after 2 months..Version: 7.43.0
✓ It used to be a very good appThis was my favourite app. But not anymore. It has become useless. First, it stopped being a local/ car boot type of app. The core of what you were. Now every time I search it shows items miles away by default with no option for this to stay local in my search. It’s good to have the option to expand search but...it doesn’t work. When I arrange by distance, it shows random items like cars...when I’m searching for a phone for example. Constant notifications- every day I receive stupid notifications for nothing relevant for me with no option to stop them. I have to click and review the notification so it disappears. All this does is to annoy. I can’t tell apart if someone has messaged for an item I’m selling or it’s just the next Shpock notification. Also, people can leave you bad feedback just because. I am proud of having high rating but I’ve had cases where apology and trying to resolve issue with buyer still leaves me with unfair rating even for items for free/£1. Nobody monitors whether the feedback is accurate or having the ability to object of received feedback. As a shopping app...it doesn’t work simply because I can’t use to find items where I am, or sort them by distance. I used to buy and sell all the time on Shpock but now - I can hardly find anything to buy and I don’t sell as before. I believe I lot of people stopped using it too..Version: 8.25.0
✓ Won’t delete my accountSomeone made an account using my email address and they won’t delete my account. One star is what you get..Version: 7.9.0
✓ Awlful support & customers - potential to be good appI have been using Spock for around a year now and at first it was the best app out there. Better than competitors like Gumtree or eBay or any others. But I now see it as one of the worst and not sure if I can be bothered to waste my time on. If you sell something and it all goes smoothly - fantastic! However when things don't go as they should, for example your buyer accepts a "legally binding" (as Spock promote it) agreement after you and your buyer agree on a price and they agree to buy. Spock do absolutely nothing to support you! I have several chases which have run on and on and on. Spock aren't proactive and are helpless at the mercy of their own app - total lack of control and authority! There is no way of contacting them apart from via a tweet length comment box which they don't always reply to and when they do what they respond with is totally meaningless and makes no difference to the situation. Using Spock is like gambling in the sense of things work out for you it can be great! If things don't - you'll with you had kept well clear and gone somewhere else..Version: 3.16.0
✓ Nice little AppWorks ok.Version: 3.0.6
✓ Good for low value items but site full of ScammersI’ve been using this app for some time and sold / bought quite a few items. You do get people messing, saying they will collect items then not turn up but this isn’t the norm. My gripe with this app and the reason I’ve given 3 stars is because of all the scammers on the site and the inaction of Shpock support to remove items when reported. I’ve been looking for an iPhone 13 Pro Max which is obviously a very high value item approx £800. The amount of listings that are on new accounts with no feedback is alarming. Yes I know that we all have to start somewhere but look deeper at the advert ie advertises as new still sealed 512gb phone, the picture shows a genuine box but the rear clearly shows it’s not sealed. Also zoom in the box shows a 128gb phone, check the imei number and it comes up as an activated phone 3 months old. I’ve even seen one that was showing as blacklisted. So I report said listings to support and a full day later they are still on sale. I can’t see Shpock progressing any further until they put a system in place to reduce the amount of scammers and maybe force sellers to verify themselves. Having said all this, if you are selling low value items it’s one of the best apps out there.Version: 8.60.0
✓ Not easy to block time wastersI was given the runaround over two sales by someone not serious about committing to a time to collect them in exchange for the cash, despite several polite and diplomatic attempts to request that we agreed a mutually good time (which were meant with radio silence, and otherwise I would get messages when I wasn’t available to ask “are you here now”). I tried to block the person from making me any further offers after the last-chance timeframe I gave them was up and still hadn’t heard from them (didn’t want to leave them negative feedback as sellers can sometimes leave retaliation negative feedback back). I couldn’t because these two “sold” items hadn’t been “closed” in Shpock’s system, I relisted both items and immediately after, all the communications I had with the person vanished - and there’s no way you can search for them afterwards to block them. This is a symptom of some diminishing returns I feel I’m experiencing with Shpock - there’s not really a robust enough infrastructure there to discourage timewasters or people playing silly games, so I’m quite disillusioned and will probably go back to using Gumtree..Version: 6.6.2
✓ Gets all ur details, then doesn’t let u sellDon’t waste ur time. It doesn’t even let u put a price for the item.Version: 7.7.0
✓ USER BEWARE!If you get scammed or experience any kind of fraud and report it to the app they won’t do anything nor will they block the person from making a new (fake) account after you’ve blocked them from using your app because you don’t have a system to check ipAddress's to check if this person making a new account with you has been banned previous and are trying to get around the rules! Terrible 'company' who is also extremely slow to even reply to your help request. Ø.Ø Stars..Version: 7.25.0
✓ Useless Customer Service/helpI haven’t used this platform for a while but decided to try it today to list an item to sell. Filled out all the details, selected categories etc but when clicked on the ‘Sell’ button, Nothing! nothing flagged up to say I did something incorrectly or missed anything out.(which I hadn’t ). I have previously used this platform before to sell successfully and now it’s not working. Went on to the Contacts page and haven’t had any response as of yet! Absolutely ridiculous service. With the shoddy service you get with zero help, no wonder most people have actually moved away from here and gone to use Vinted instead. Far better platform and much easier to navigate overall. Visually better and user friendly. Also I noticed today when browsing that there’s alot of sellers who are selling replica items? Why is this not being monitored and checked before it’s being listed like other platforms? I can see why people are reluctant to use this anymore cause i’m pretty sure buyers have zero protection on here. Absolutely disgusting.Version: 8.81.2
✓ NOT user friendlyI have been searching all over Shpock’s help pages and if they give information, it’s usually either outdated or not true. I am selling an item and neither me nor the buyer can see any way to process payment, nor can I find ANY option to contact customer support except through a third party company that takes 7-10 days to respond. So far my issues are: buyer cannot see how to pay, help page does not assist in starting a payment, only says to add card, the site says PayPal can be linked, but neither the buyer nor I can find that option, support page says there is a contact link, but there is none I can find, and the app interrupts and reload EVERY time I get a message, deleting any response I’ve been working on. Just use OfferUp or letgo, neither of them are perfect but at least you can reach someone when you have issues. EDIT: FINALLY after a year I get a response! What a joke! Do NOT use this company!.Version: 8.37.0
✓ FakesThis app only have fake people.Version: 7.28.0
✓ ScamThis app is easy to use, looks really clean and all but there are so many scams. People keep making offers but refuse to keep the chat on the sight. Sometimes I can’t even tell if they are users or not, very inconvenient..Version: 7.38.0
✓ UpsettingWhy isn’t the us not allowed to post?.Version: 8.61.0
✓ Scammer AlertDon’t use this app its filled with scammers trying to send you fake checks that will mess up your bank account..Version: 8.4.0
✓ Shpock is good, but still needs work.I have sell two items with the Secure Delivery feature, which is a great idea! It’s something that is currently missing in the second-hand market and it’s very convenient protection for both the seller and the buyer. However, payments, ugh! Payments might be convenient for the buyer, just quickly fill out the form with your credit card details and payment done. For the seller it’s a nightmare, an extremely long process.. not only you need to wait that the app process the buyer payment, once the funds are release and ready for transfer you have to wait additional 3/5 working days for the funds to be available in your bank account. If Shpock integrates a paypal wallet, this app would be perfect! Like PayPal transfers funds to my bank account within seconds, why can’t Shpock do the same? It’s very frustrating and I probably in the future will try to sell on alternative platforms..Version: 7.42.0
✓ Customer Success Agents needs revamping21st May 2023 Absolutely zero sales for almost a year now despite lots of frequent new listings 🤦🏻♀️ 23rd March 2022 Messaged to their Instagram and Facebook page but no one bothers to reply. Seriously social media accounts are a representation of your organisation and if nobody bothers to manage it, it’s a real shameful reflection on your company and management. Seriously not impressed! @@@@@@@@@@@@@@@@@ Update : Someone in Shpock management helped me to resolve issue on 7th July 2021. Thank you so much for that! However, CRM quality control still needs to be in place and would be great if they implement a rating/feedback after each case is closed so that user experience can be shared and gauged for improvements. Original review with 1 star : Customer success agents are pretty useless. I’ve sent numerous emails with supporting documents. Messaged a few of their managers and nothing’s been done and nobody cares! I’m utterly disheartened now after one month of shenanigan and as a reputable seller that sold over 110 items with 90 positive feedback, I’ll not hesitate to abandon this app if no one from Shpock will be helping a good seller on their app! Which is a total shame as you need all the good sellers you have!.Version: 8.85.0
✓ This app is a jog for ScammersDeleted my account after less than 24hrs about signing up and I now feel very uneasy about the data I stored in this app, such as my bank account number, date of birth etc. In less than 24h, I experienced 4 scam attempts..Version: 8.72.2
✓ Bad and rude support team.I don't recommend this app as the Team and the technical support are rude as. I prefer to sale my stuff on another app..Version: 2.6.2
✓ A lot of annoyances in the appFirst of all, this review is not about Shpock’s service, just the app. I’ve sold quite a few things on Shpock and it’s generally been fine, but the app itself is just extremely annoying. Whenever you get a new chat for an item you’ve sold, it appears under Inbox > Notifications instead of Chats (which you have to go to FIRST before you can get to the Notifications). When you click on a chat or something that you’ve already interacted with, you still get the congratulations pop up that you’ve sold the item and have to go through the whole “next steps” routine even though you’ve already been chatting with the person you’ve sold to. Noticed another today that once an item is sold and the deal gets cancelled, the item isn’t automatically relisted, very annoying. Overall the service is good for the most part but there seems to have been little thought to the UX in the app, it could do with work..Version: 8.47.0
✓ I do t think I would ever pay to be a supporterEvery time I list something it’s a waste of time I get spammed by fake buyers that take my item off market place because they commit to buy but they are actually fake and then a real person comes along and the item is “sold” when you figure out you have sold your item to a fake person and contact the real person back they have already bought what they needed! Iv never been part of a marketplace that has so many fake buyers it’s such a waste of time and can consume valuable time that you won’t be able to get back! shpock you really need to sort this situation out it’s not good and it’s not making your app a good place to be! It’s extremely frustrating! I have bought things off of shpock and Iv listed quite a few things but none have EVER sold due to being spammed by fake buyers and in the end I just loose interest because you can’t really trust that it’s a real buyer.. as soon as it says the distance between you is far that is a red flag indicator that you item is going to get clogged up in space and become unbuyable .. I don’t understand why or what the point of this fake buying system is what the hell do they get out of it ????? They certainly don’t get any money from me or get my product im trying to sell.. Iv never used and all to sell with such negative success it’s terrible .. had it been a better spam Free environment I would have supported but no way would I support this app in its current state 👎🏽👎🏽👎🏽👎🏽👎🏽.Version: 8.71.4
✓ TERRIBLEJust bad. Waste of precious time.Version: 4.9.2
✓ Full of bugs and unreliableBuggy, unreliable , and sketchy. They will also arbitrarily delete your listing if it “violates their terms”, but offer no way to retrieve/edit the listing to meet their terms. They also don’t tell you why it violated their terms . All the messages I got to buy the item were from overseas and asked my personal info. No need to use this app, there are others ..Version: 7.42.0
✓ Can’t open anything!!I keep getting messages and offers and literally can’t open any of them. What a joke.Version: 8.5.0
✓ Worst selling site everSphock are the worst selling site ever they have 0 customer service and ban block and restrict your account when ever they feel like it some moron kept reporting me as selling fake items which I was not they restricted my account then banned me for good banned my daughters account and my husbands account I had 700 5 star feedback and they just didn’t care they want receipts for everything if you get accused of selling fake items well I’m sorry I didn’t keep my receipt from 10 years ago it’s absolutely stupid the way they run this site it’s full of scammers and fake items but sphock don’t care unless someone reports you then they don’t leave you alone make people feel like criminals for selling unwanted stuff I reported thousands of fake items and wow suprise they were still for sale days later I spent a lot of money on there but they can shove it were the sun don’t shine they don’t care about the users at all just pick on people for nothing I can not wait for the day it goes down the drain and it will because it’s pointless and useless.Version: 7.5.2
✓ So terribleI upload an item and the item ain’t even uploaded, it made me wait several weeks thinking my item will be sold when No one can see it. Bruh. It’s a waste of time. Go eBay. Way better than this junk.Version: 7.23.0
✓ Useless and terrible customer serviceDespite repeated attempts to cancel my account Shpock have still not cancelled my account and deleted my details in line with European privacy regulations. Customer service is terrible and the app in general was useless..Version: 4.5.2
✓ IncompleteThere is no function for deleting. There is no function for messages between parties. There is no function for shipping. And tech support is non existent and they don’t respond to queries..Version: 6.1.0
✓ Hate ItSpent 20 minutes trying to set up profile and gave up. App wants far too much personal information. Wasn't able to complete profile so couldn't limit the search area. Very poor design. Will delete the app now..Version: 3.18.2
✓ Not great.It would be handy if this were a boot sale app as advertised - unfortunately it’s just a less good version of eBay with not enough functionality to do what it says. I put collection only in my posts, but people regularly make offers from the other end of the country and overseas. An option to restrict how far away a buyer can be would be great. The communication has a lot of issues, aside from a not very user friendly interface, people often don’t respond - but I can’t blame them because I often don’t receive messages myself. I’ve regularly had to report people for making an offer then never hearing from them again. There’s no guidance for people on how and what to post. I had someone be extremely rude to me because I asked questions such as ‘what size is this?’ against an item listed as ‘ladies top’. Given how poor the comms is (and accommodating for the fact that a lot of people are either stupid or lazy), making certain information on an item mandatory would be a huge help. The categories you can list items under are quite restrictive and it’s sometime not clear where items should be listed. There’s also no category for beauty and cosmetics, adding this would be helpful. With a bit more effort to making some user friendly features that actually facilitate buying and selling properly, this could be great. Right now, it’s not..Version: 3.24.0
✓ Useful but flawedWas my preferred app the sell unwanted things but some frustrating changes were made: the ridiculous use of ad space in conjunction with extra scroll interactions revealing huge profile headers almost completely prevents your ability to see the actual content properly, specifically within the profile tab. I don’t use the app as much as before because I simply don’t want to deal with this. Also the nav bar often disappears so I find myself closing and reopening the app a lot. Another thing I dislike is that Shpock doesn’t allow users to delete posts of sold items from their public profiles. When contacting them regarding this I was told it is for our benefit in building trust. Whilst I understand I do wish we could make that choice ourselves. Or at least have it so that the full posts of sold item are less/not accessible (especially important in the odd case that personal info was accidentally shared which now can no longer be edited out). If I had known that something I listed as “sold elsewhere” would live on my public profile forever, I would not have chosen that option. Now I always make sure to delist for other reasons..Version: 8.23.2
✓ ScamsI have yet to come across with a real buyers. They’re all scams. If someone says they’ll send money with DHL or send a check through mail then it is a scam..Version: 7.30.0
✓ No U.S.Why does the system allow setting up and account. Taking pics building the ad only to say “country US not allowed? That could be done during account set up and verification..Version: 8.79.0
✓ Stop they finna take it yo moneyTHERE IS SO MANY SCAMS ON THIS APP LIKE ONE TIME I CALLED MY BYER AND THEY ANSWERED IT WAS A MAN NOT A WOMEN THIS APP IS FULL OF SCAMS LIKE WHEN I PUT SOMETHING FOR $800 THEY WANTED TO GIVE ME $4,O00 IN A CHECK THEY CAN GET IN YOUR BANK ACCOUNT FROM THAT. Hope this helps.Version: 8.9.0
✓ To many scamsI tried to sell some stuff on here but everyone that messaged me was trying to scam me. So I deleted it. A few days later I get an email saying I sold an item to one of the people that tried to scam me. Which I didn’t so obviously your information isn’t safe here I recommend let go or something else..Version: 8.0.0
✓ SpamSpams you with notification ads every day even if you turn off all notifications except those for when people bid on your postings. Keep away if you want to keep your sanity. Update: lol, developer replied and tried telling me how to set notification settings. I have already turned them off. It didn’t help. That’s why you’re now getting 1 star. My settings are set to ONLY notify me on bids or comments on my items, yet I get spam at least weekly begging me to post more items to sell..Version: 4.9.0
✓ ScammersBuyer AND Seller BE AWARE! I have recently started selling stuff on this site and I came across this buyer who said they would like me to ship the item to their address in Ireland. They told me they would give me an extra $200 to ship it. They said they wanted me to ship the item before they paid just to make sure I wasn’t scamming. And I did, and I got scammed. Right after I told her I shipped the item and gave her the tracking number, she stopped talking to me. I have contacted Shpock and am waiting for a reply. I knew about some sellers being scammers but I would have never expected that from a buyer. Now I have no money and no phone to sell. I am very upset 😡..Version: 7.28.0
✓ You can’t delete your account. Seems suspiciousThey force you to email them in order to delete / deactivate your account. That seems very suspicious to me. There are also some bugs in the app that won’t allow me to list my products. It seems very messy. Do not get this app, trust me. You won’t be able to deactivate your account or sell stuff.Version: 6.0.0
✓ No real customers/scammersWhat a waste of time. I had 22 offers and purchases. Not one person ever paid. I was harassed and lied to constantly by buyers. Nothing was was done about people never paying. Never again! Don’t bother. There is to many much better places to sell like Mercari..Version: 7.42.0
✓ Good but not enough peopleIt’s a good app but, this app is pretty lonely. I only get like 2-5 people with what I want..Version: 5.4.2
✓ AnnoyingShpock has always been so freaking annoying to use. It is incredibly difficult to edit or even delete your ad sometimes because the options are simply not displayed. In the app and website you are very limited to what you can do..Version: 6.1.0
✓ I love Shpock but...Contact is rubbish! There’s no way to say when you are going to send an item out by and if you don’t manage to do it by their time then they cancel the deal. Even if it’s already agreed with the buyer because the seller is ill and can’t leave the house because of, Um I don’t know *cough*covid*cough* and then the day isolation finishes is a Sunday which is the day the stupid boys have decided you need to post the thing by and then one can do anything because you can’t contact anyone because there’s no way to and even if there was, it’s Christmas, so... yeah it’s great if you want your contracts to be ruled by bots who can’t even be programmed to take a break at Christmas and who you can’t tell that you have agreed with the seller that their wares are going to be a little later than planned. And now I can’t send the item the next day because OH THE DEAL HAS BEENCANCELLED and they have been refunded..Version: 8.16.2
✓ Useful, yes. Horrible to navigate. A nighmare to chat in.To sell things is very useful. It’s just such a convoluted mess when I’m messaging with a buyer, for every time I enter the chat the app first has to load the sales page of the item before quickly moving over to the chat. The same when exiting. When being in the chat and writing to the buyer, and s/he sends a message, the most infuriating little popup comes saying the buyer has sent a new message. If I click cancel I can vontinue to write my message, but their new message won’t load at all. If I click View the chat will refresh and I can see their message, but everyhing I wrote will be wiped. Completely horrendous. Why can’t it just work like any normal chat where new messages simply arrive and show without interrupting my writing? Oh yeah, and the notifications. When first I see a new message, it can take several minutes before I get the notification. This is making me confused and thinking that there are new messages that just hasn’t loaded in the chat, because I keep getting notifications about old messages for minutes after they’ve arrived and been read..Version: 8.61.0
✓ DO NOT DOWNLOAD THIS APP!!Worst app I’ve every downloaded. If I could give it zero stars I would put it, but it’s not an option. Super super sketchy app and people. When I put up items for sale, many people say they are interested and to contact them through email and when I do they all respond with exactly the same message about sending them my address so that they can send me the money by mail. I would honestly recommend any selling app, but not this one..Version: 7.37.2
✓ Shpock support is uselessOver the past few days I have dealt with a lot of disgusting users on the app. The main issue I have with the app is that lots of these users do not collect the item or they are the issue and still have the audacity to leave negative - 1 star reviews on our pages even though they are the problem makers and not us. To remove unjustified reviews from our page is not easy and i have emails shpock support many a time to which they do not respond to or help. Moreover, I have had an experience on the app where I had paid for an item and that person did not post or send the item to me in the end. When this was reported, support team had done nothing also. However recently someone had bought an item from me which I had posted and everything. But I had left a 2star review on that buyers page as I had faced many problems whilst dealing with them . This person then reported my page and probably contacted the support team - my page got restricted and a lot of other things. When I messaged that person about why they had done all these things to me their response what that they were unhappy with my negative review. This just goes to show the bias on shpock - when there are actual and factual reviews being put up the support team have ‘time to deal with them and remove them’ but when horrible and false reviews go up and are reported they turn blind eyes..Version: 6.4.0
✓ Shpock is full of thieves...I have purchased several things from Shpock. I cannot recommend this app. In fact I recommend you stay away. I was scammed out of 600 pounds and after reporting it Shpock didn’t respond for days. When they did days later they told me the transaction was fraudulent. Really?!!! I had already told them. I then followed the scammer and they are still posting on Shpock. The company refuses to check IP address and do anything. They have an obligation to protect customers but instead they protect the criminals. Run from Shpock..Version: 6.6.0
🙂 Shpock: Buy & Sell Marketplace Positive Reviews
Shpock: Buy & Sell Marketplace works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Shpock: Buy & Sell Marketplace.
⛔ Shpock: Buy & Sell Marketplace Problems
