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Jeep Badge of Honor App Complaints & User Negative Comments 2024
Jeep Badge of Honor app received 32 complaints, negative comments and reviews by users. Have you ever had a bad experience using Jeep Badge of Honor? Can you share your negative thoughts about jeep badge of honor?
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Jeep Badge of Honor for Negative User Reviews
✓ New updateAfter the latest update you can no longer see the progress of missing badges. I have been waiting a year for a couple and now it no longer shows if it’s processing or received or anything. Makes me think I may never get the badges. 😔.Version: 5.0.0
✓ Don’t bother. No support. Maybe a badge, maybe not.The app has no support whatsoever and does not respond to its only means of contact which is an email that repeatedly goes unanswered. It’s completely hit or miss as to whether you ever receive a badge or not. Some are shipped quickly or correctly. Some never ship at all with no explanation as to why. Sometimes an empty pack will be shipped to you with no badge. There’s no way to contact anyone to remedy any problem..Version: 5.0.0
✓ Could be cool but….I have been on 4 badge of honor trails. Submitted for all. I received one pretty quickly 2 years ago. The scone took almost a year to receive. The other 2 are still MIA. One says back ordered over a year later and the 4th still says processing for a year. And nothing gets fixed with it. If they are that hard to get made they should contact me, I can make them. It’s what I do..Version: 5.0.1
✓ Removing Trails, Why?I along with many others made a trip to Hidden Falls Adventure Park in Texas. We checked in, received confirmation and ordered the physical badge. Today I login and the badge has demoted my ranking and removed the trail from the badge of honor? What the heck is going on?!!! What’s the point of using the app and getting a rank just to have them removed a week later? Jeep do the right thing! Honor our login and our progress. If you no longer want to reward a trail discontinue the trail but don’t just remove it!!!.Version: 4.8.0
✓ No one responds to issuesA round May 1, 2021 a group of friends and I decided to go to an off road park called “Hidden Falls adventure park” to get a badge that they had JUST received a few weeks prior on the app. Three days before the trip the badge was gone and none of my emails were ever answered on why the badge was gone. To this day the badge is gone and neither I nor even hidden falls knows what happens they said “the program people never even told us we had one or that it was removed, our guests told us and BoH isn’t responding to us either.”.Version: 4.8.0
✓ No Canadian trailsAll the trails are mostly big ones in the US. Which is great is you live in the US. For us up north this does not help. And we cannot submit trail info to create new ones..Version: 1.6
✓ No CanadaHow much harder is it to include Canada on this? Cmon eh!.Version: 3.5.2
✓ Dropped my infoPrior to the latest update I really liked this app (4-5 stars for sure). I’ve had my first Jeep for about 5 months and in that time I’ve completed 3 BoH trails. Now all my data is gone. My profile shows that I have uploaded 7 photos, 3 check-ins, 3 badges earned but there are no photos under the photos section and no badges under the badges section. I get that it’s a free app but if you’re going to do it as an official Jeep product then do it right. Also, my first two hard badges came quickly but my third never arrived..Version: 4.0.4
✓ Understaffed?I love my Jeep. And this is a really cool idea to connect the Jeep community and award actual, physical badges to put on your Jeep after taking it out on trails. I will most definitely continue using this app, but it could be a lot better. It takes a looooong time for badge requests to get processed. So if you’re moving any time in about 12 months from when you complete a trail, wait until you’re at your new address to request it. It’s really confusing to me why it takes so long for delivery in a day and age when next day delivery is common. My guess is they’re understaffed. That guess is also supported by a lack of responsiveness to email. It’s been three weeks since I sent an email trying to tell them that I’m moving, and I still haven’t heard anything back. The trails Jeep selects for this app aren’t distributed through the country very well either. For instance the Moab, Utah area has half a dozen approved trails, but not a single one anywhere in the upper Midwest (MN, WI, SD, ND, IA, NE, or KS). A Jeep driver’s ability to make full use of this app really depends on where they live. Overall, Jeep has a foundation of great features in this app, but those features need some improvement..Version: 4.8.0
✓ Awesome concept - failing executionAs the President of the Georgia Jeep Alliance I have been organizing club trips to acquire these badges with members of the club in group excursions often traveling many hours and investing multiple days with the goal of earning the badges. The concept is awesome, however after organizing 6 or more of these trips with members of our club, many including myself are disappointed having not received the majority of the badges earned. Multiple calls and e-mails have had no results. Personally I’m waiting on badges for almost a full year now, and many from the club are as well. While I enjoy the trips, we have traveled to places we likely would not have gone to if we had known the badges were not going to be sent. Social media is rife with this disappointment from many other people as well..Version: 5.0.0
✓ Still waitingLooked on after 5 trails in Utah with my friend. He got his badges in 3 weeks. 9 months later still waiting for mine. Attempt to “contact us” it goes to a generic email where the reply is an automated help FAQ which doesn’t actually help. Would be nice if app was actually monitored by humans or there was a link for missing badges. That being said, navigating the app and using it to log in even without service does work great..Version: 4.10.1
✓ No badge and no response from JeepThe app isn’t worth it. We checked into Turkey Bay OHV in Land Between the Lakes in July 2022. The badge is still being processed in December 2022. We’ve reached out several times to find out why the badge hasn’t been processed and get no response whatsoever. We even reached out to Jeep care, who assured us they would get this resolved, and still nothing. Don’t give Jeep your vehicle location history if they won’t keep up their end and give you your badges in a reasonable amount of time..Version: 4.10.1
✓ No canadian trails markedAre you kidding me Jeep USA?? Your Canadian brother in arms that spilled blood along side you in WW2 ?? You can’t extend the Jeep experience across the border??.Version: 4.0.13
✓ 🇨🇦Needs Canadian trails wtf..Version: 4.5.1
✓ Disappearing TrailsIt hard to plan for some of these trails, but when a new 1 shows up in your state it is 1 you want to get. Got a group together planning to do backway to crown king this weekend and the trail has disappeared from the app. What happened? Glitch, removed for good, this really is terrible with no explanations. Also noticed several other “new” trails on my bucket list disappeared as well. Can we at least get some insight on this issue?.Version: 4.8.0
✓ Great app for Jeep owners until last update!I downloaded this app shortly after purchasing my Jeep. I absolutely loved this app (and even recommended it to other Jeepers) UNTIL the last update when ALL the new parks/trails were deleted. Please fix this glitch, and give credit to those of us who have visited these parks/trails that have been deleted..Version: 4.8.0
✓ US onlyWhat a waste..Version: 3.5.2
✓ Is Canadian support coming??.Version: 4.9.1
✓ Disappointing...Requires sign-in before you even see the app, then nothing is Canadian. I'm deleting the link to my Facebook and deleting the app after this... It's useless if I need to use my passport and drive 13 hours to the nearest trail....Version: 1.2
✓ App doesn’t let me log in on IOS (iPhone 11 pro up to date on software as of 4/8/21)I was so excited to find out there was an app specific for jeeps. I created an account and it will not let me login no matter what I try. It always says “something went wrong when trying to login” when I went to the app page to contact the developer it took me to a jeep sales page to buy a new Jeep. I already have a jeep lol I want help on this app not a whole jeep purchase. One star for ease of access and the fact that I can’t use the app..Version: 4.8.0
✓ Still waiting for my badge…I’m a New jeep owner. Wasn’t sure about switching up my diesel pickup for a jeep, I have to say it’s not a truck. I love the jeep gladiator but it’s definitely in its own class and not comparable to any full, mid or light pickup. It reads of adventure… you want to drive it everywhere even though the fuel mileage isn’t great. You can’t help but say, “let’s take the jeep”! I have a Gladiator Overlander High Altitude I’ve started working on. Took for some light trail riding in Ocala, Fl. My badge rubber mount came without the badge. They said they are backed up? Idk Anyways the app is really cool. I enjoyed having something to look at before planning a trip. I love reading all the trail reviews and seeing all the photos on trails. I hope get back out there soon..Version: 4.10.1
✓ Need more trailsAs a few others have stated, this app is a super cool idea but doesn’t have an even spread of trails. Yes I know it’s much cooler to go off-roading in Colorado than the Midwest, but I know for a fact there’s some good trails around here that aren’t included. Would like to start using this app more without having to drive 10+ hours! Lol. Also, minor suggestion but I think the map would look better and easier to read if they marked state lines? I’ve never seen a map of the US that doesn’t show state or even country borders.Version: 4.10.1
✓ Wheres my badges?Requested my badge from Hells revenge 10 months ago. And I think golden spike since February of this year. I have sent numerous emails requesting information and never got anything back I’ve seen several people receive their badges on these trails since then. I understand it’s a free service but come on man be consistent. I actually take a lot of my trips specifically to go ride these trails I would like to have the badges……...Version: 4.10.1
✓ Not a very good appTried multiple times at SMORR (as well as others trying) to log into both trails last weekend but the app kept saying I could complete the process when I was connected to a network. Was connected all weekend and up until Thursday, I haven’t been able to complete the process. Thinking I needed to delete and reinstall the app but now I can’t remember my password. Tried the forgot my password link twice and still haven’t received the link to reset my password as of this morning (Saturday). The only good thing about it was my wife was able to complete the process last Saturday and we got our badges yesterday (Friday)..Version: 4.0.6
✓ Screw You, Jeep!Spent over $72,000 on a 2019 Rubicon and another $18,000 on accessories and Jeep provides zero trails and badges to Canadians. You know, the country just to the North on the United States. Don’t want to give us the full Jeep treatment? Sell Jeeps for less. Absolute joke of a company..Version: 4.0.6
✓ Badge issues and lack of updatesI did the Windrock BOH trails November 2021 and I still don’t have my Trail 16 badge and this is now December 2022. I even went back and did all trails September 2022 hoping that would kick it and still nothing. I have been emailing every couple of weeks and no response. I have had 3 case numbers. Still nothing. Also I did the Gulches BOH trails and I did get my badge for that one but on the app it still says it’s pending. Not updating. Not sure what’s going on but would love at least a response to what is going on with my case, emails and badge..Version: 4.10.1
✓ Bad update?Latest update is botched. App won’t even open anymore. So much for bug fixes, lol. It worked much better without the last two update..Version: 4.0.8
✓ Wish it had CDN trailsThis is a great app, awesome idea! But I wish it had Canadian trials on it. It's so hard to find decent trails here that are more than a 15 min river passing. The closet trail on this app to me is 700miles away! I'm in Edmonton Alberta..Version: 1.2
✓ Missing badgesI love the concept of this program. When it works, it is awesome, check into a trail, request a badge, and it arrives a couples weeks later. I have 6 badges on the side of my Jeep. I have 3 more requested, and they don’t arrive. Every couple of weeks I email asking for an update. I’ve only received a form letter response. I am at 144 days waiting for my Dickey Bell badge..Version: 4.10.1
✓ Used to be a good appIt used to be a good app until the recent December 2022 update. Now on and iPhone you can’t track badge submissions, it doesn’t allow you edit vehicle information anymore. I am still waiting on several badges that I haven’t received yet after months of waiting. The support team is a joke, they don’t even respond back to emails so it’s not worth it anymore..Version: 5.0.0
✓ For a free program, I shouldn’t complainI keep seeing numerous folks of FB that are waiting months; even one said a year for a badge WHILE someone else claimed they got it in a matter of weeks. Speaking for everyone, we realize it is a free program and we all are thankful for it, but we also look forward to being recognized for our accomplishments. So you guys started this program, at least maintain it..Version: 4.10.1
✓ No Canadian badges😡.Why does Jeep hate Canadians. No Canadian badges..Version: 4.3.0
🙂 Jeep Badge of Honor Positive Reviews
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⛔ Jeep Badge of Honor Problems
