- 81.4LEGITIMACY SCORE
- 83.9SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
PureVPN - Fast and Secure VPN App Complaints & User Negative Comments 2024
PureVPN - Fast and Secure VPN app received 112 complaints, negative comments and reviews by users. Have you ever had a bad experience using PureVPN - Fast and Secure VPN? Can you share your negative thoughts about purevpn - fast and secure vpn?
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PureVPN - Fast and Secure VPN for Negative User Reviews
✓ Don’t touch it with a barge poleI wanted to try this VPN using the seven day trial, and I cancelled it after six days. Cancelled it seemed hugely more complex than necessary and I sent numerous messages and chats in their internal message system. Even then the first month was charged to my credit card. When I queried that, I was told the account was still live. I am still in the process of trying to extricate myself now. I would strongly recommend not giving them your data (especially your credit card!)..Version: 7.1.0
✓ Processor hogI’ve run this on Windows & an iPad for some six months now, and have been unimpressed by the sluggishness and frequent drop-outs. I don’t go “under the hood” much, but recently had occasion to open Task Manager and noticed that pureVPN was not using the CPU but constantly running the GPU (via ntoskrnl) at 25-30%. Switched to another vpn provider and see 3% CPU, 6% GPU usage, sluggishness gone..Version: 8.14.3
✓ Didn't workTried several times but would not recognise my password. However it was easily fixed by downloading VPN express and using their service. I'm sure many others out there work as well VPN express was just the first to pop up via an App Store search..Version: 1.3
✓ Not worth itDoes not work most of the time for my needs. Even if connected the sites detects it. On IOS, VPN is always on even if you close the app and even if you turn off the vpn it keeps reconnecting. Bottom line, I had to remove this app,.Version: 9.1.1
✓ Failure on all frontsHi Sam (at) purevpn (point) com I say this without malice or sarcasm; these days, when a product or service fails repeatedly, customers eventually give up - especially if they feel that they can afford to take the loss. In my case, for what I paid, there is still some utility in my Purevpn service. Can it be trusted behave as advertised? No. Should it be trusted to protect me? Absolutely not. Will I use it more than 5% of the time? Not if I want some battery left for the afternoon. But I still have some limited use for it. At this point, only one computer can sustain a longer-term connection without disconnecting every 15 minutes. On an iPhone 7 running 10.3.1, power consumption triples when connected to a purevpn server manually. (The app needed to be uninstalled, it was making matters worse.) On iPhone X, running iOS 11.1, the connection was useless over WiFi and disconnected regularly over 4G LTE - even after app removal and multiple differing servers tried. Both the app and your software completely up to date. When on WiFi, the protocols that needs a vpn most, the connection always breaks when the iOS device is put to sleep and sometimes, at random while awake. On the 7, the connection is somewhat reliable over 3G/ 4G but fails to reconnect to a known WiFi network upon return. iPhone hotspots do not use the vpn for some reason so that's useless. Also, simply enabling the vpn profile, (manually or through the app) even if not connecting, causes the iPhone's sync indicator it appear and spin endlessly (that, however does not appear to cause battery drain) So, between an unacceptably heavy battery drain, lack of a hotspot vpn, unsafe service reliability, failed WiFi connectivity and unexpected behaviour I cannot recommend your service to my portfolio of clients or to any of the people reading this review. But for a $69 lifetime subscription, I rescind my request for a refund..Version: 5.6.0
✓ Rate for speedSpeed.Version: 9.1.0
✓ Moving on - app issuesWas working fine for a long time but now has issues logging in. Deleted and reinstalled app. No joy. Talked to support who advised to create a new icloud account. Not really a solution. Suggest the developer work with Apple to sort this out..Version: 9.1.1
✓ RubbishDid not work at all unable to connect to any server. Do not spend money here.Version: 6.2.1
✓ No connect on demand iOS vpn file setting.The servers and locations work fine with any protocols when the device is awake. Because there is no on demand vpn profile setting it goes to sleep and doesn’t wake back up. Once the phone is unlocked vpn stops working and no internet connection too. Hope the fix is on the way..Version: 9.12.0
✓ Where are the websites.I downloaded it to check the popular websites but they don’t appear, is there another version of this app?.Version: 8.0.1
✓ Needs a proper iPad appI have been using PureVPN for a while and like the service. This review and rating is based on the APP and not the service. They recently updated the app and stripped out a lot of features it used to have, including VPN Mode support and dropped support for some protocols. They emailed users to advise of this but only after the update launched. The also need a proper iPad version of the app that supports landscape viewing. I do recommend PurePVN as a service, but their app is not great..Version: 7.0.3
✓ Real shameI have been using this app since December 2020 with no issues at all but after the last update I am no longer able to access many websites including iTunes from the iPad when selecting GB as my location. If I select the US or France it works ok. Support are saying that certain websites like major online retailers and certain UK banks are not supported anymore..Version: 8.14.0
✓ App not greatDoesn’t seem to be a way to set a default location. You have to set it every time. It’s nigh impossible to tap the star to favourite a location without connecting to it. App locks up if you have connected from iOS settings..Version: 7.2.2
✓ Complete scammers. Shut down my Lifetime subscription after 5 years.I purchased a lifetime subscription through The Next Web. After five years my “lifetime” subscription was terminated. I have contacted them several times through the chat and email. I have spoken with Adam and Lorenzo in their customer support and they keep making excuses. I have contacted them for over a month and still no solution. Dear reader: take your money elsewhere. This company will just scam you..Version: 8.17.1
✓ Poor and unreliable.Poor service. Very unreliable for streaming, barely ever working on iOS devices. The computer version works better, but consistently damages my network connection (which means I only get internet while connected to PureVPN. If I disconnect, the internet stops working). After taking my Mac to support, I found out it is a common problem with PureVPN, and that there are some command lines to use in Terminal in order to fix this (and I need to run them most times after I use VPN for any reason). Wouldn’t recommend to anyone. I’m definitely not renewing..Version: 7.2.3
✓ Who wants their VPN service tied to your AppleID?!Got better AND worse - now FORCES another Apple iD connection. 2022 UPDATE - App developer response says contact support as more detail is needed. I have been going back and forth with PureVPN support for weeks now - and the issue continues to be either ignored, intentionally rephrased as so something else - and no me tionas to why PurrVPN now REQUIREs an AppleID? Maddening. 2022 UPDATE While PureVPN has gotten better, the iOS software now REQUIRES an extra link attached to an Apple ID to access the app. Yep, a VPN that now forces an Apple ID sign in. When concerns were shared about this nee requirement, support responds by suggesting customers create another Apple ID for this purpose. ——- 1) Requires manually connecting after device sleeps. ALWAYS have to manually connect. Huge PIA quickly. 2) Most tech support chats result in "delete and reinstall the app" or instructions to manually configure OpenVPN. Support is off-shore btw. 3) Too many taps to turn on or change locations. No Today shortcuts for example. 4) May not work with your cell provider ... and support does not know what to do to address..Version: 9.2.0
✓ Refund never happened!Be careful! Once you tried their service if you are not happy they will not let you leave and charge you again and again. They tell you they will process your refund but it will never happen. And all you can do is to call you credit card company to cancel the payment. Such a SCAM!.Version: 8.13.0
✓ Seriously flawedVPN should be straightforward, auto connect and you are good to go. Kill switch gives all the security you need. PureVPN is the opposite, you have to manually set on demand. If you don’t, you get disconnected soon. And on demand is not reliable. You will still get disconnected. In a simple language, PureVPN is not fit for purpose..Version: 7.2.1
✓ Customer service is abysmal - don’t buyI bought this service to try it as it was advertised as having a ‘No Risk’ 30 day refund policy if not satisfied. In the event I was not satisfied that it met my needs and expectations and requested cancellation and refund within 1 week of purchase. I am now into my 6th email to the company and am no nearer either cancellation or refund. Every email being answered with various delaying questions, options ( including that I should deal with Apple rather than them). I am fully expecting that I will still be asking for cancellation at the end of the year and that it will then renew automatically. My advice is stay clear..Version: 8.17.2
✓ Advise only buy 1 month subscriptionAs soon as you buy a longer subscription the service deteriorates. Unable to get VPN in UK. When selecting other countries you get a random location. I have logged many fault calls, a few days later they say it’s fixed but the problem keeps occurring. Unacceptable!!!.Version: 7.2.3
✓ Sold Lifetime Plan - Now Won’t Honor ItA few years ago, they sold a “lifetime” offer on Stacksocial and I bought it. They quietly changed the terms of the thing, over the last year, so that I have less than one year left on my “lifetime” plan. I wrote their customer support and they were completely dismissive. It also seems like their throughputs are slowing somewhat so it may be best to just take this as a lesson learned and find another VPN provider. But watch out. Sometimes if an offer is too good to be true, many times it is..Version: 8.13.1
✓ Need improvementI been using purevpn for over too years now, and I’ve seen slow changes to the product. However, I’m still not please with the product ideas of overwhelming the customer with too many features that’re ineffective to the users experience. What I and other customers need is the consolidation of those many features into a single intuitive experience. In other words, when I turned my phone or devices on I expect purevpn to automatically activate wherever I my location with all of the features automatically activated. This app connection is unstable and when I turn my devices off or reboot the app I need to manually activated each feature. In addition, Purevpn need to be transparent about the logging of the user’s history. Don’t be like Facebook....Version: 6.0.0
✓ Bad experienceStart really well with them but in the end, the service support just said the location I normally use is discontinued and I still have at least 8 months to go with them. Won’t use them again for sure.Version: 9.12.0
✓ RubbishThis app worked about 6 months ago even after Apple insisted on changes that limited it’s functionality. But now it is a useless app. Location choice fails, so geo specific content is unavailable. Only quick connect works and the speed drop off is as much as 50%. Rubbish..Version: 8.17.6
✓ Im-Pure VPN1. The connection to VPN isn’t automatic after the internet turns on on any device, phone or laptop. One has to manually turn it on every time. 2. The VPN connectivity is poor i.e., quite often it fails to connect to the server selected. This happens midway too i.e., you’re in the middle of something important & connection is lost. One then has to manually flip to a server or location that works. 3. Have sent numerous complaints to the customer service team for issues 1 & 2 and the problems still persist. So it’s unclear if anyone is making any effort to resolve issues..Version: 9.16.0
✓ Doesn’t work!Not able to see the content even though it claims to be connected to the right country server..Version: 8.15.0
✓ Cannot log inI just cannot log in for the love of god. This has been a wasted money expedition. Who do I even contact to have the matter resolved? I’m not about to keep changing passwords and forget them and rechange them again and again. Highly frustrating. Don’t have time to do this. I have 3 year old twins who need my attention not dribble about on trying to get things working that should work straight away. Disappointing.Version: 8.12.0
✓ Ok on MacBook but Extremely unstable on iPhoneAlthough pretty stable on my MacBook for streaming etc, on my iPhone it’s awful. Firstly avoid the “always on” setting in the app. It locked me out of my phone for a day with a password prompt box which wouldn’t take my password and I couldn’t dismiss. Secondly the connection to the vpn drops randomly and sometimes with no error displayed, often in the middle of performing exactly the kind of activity (email etc) that I want protected when using public WiFi. The help desk are quite responsive but I’ve now tried all the different protocols/manual setup and it’s unstable as anything. If it’s typical on other iPhones (running the very latest iOS) then i wouldn’t recommend it as fit for purpose on a smartphone.Version: 7.0.2
✓ DreadfulAppears modifications to the app without a formal upgrade is playing havoc with this VPN! IT SCREWS UP most of what I use it for. I’ve spent up to 10 hours trying to make good on something PureVPN introduced by “the back door”. I’ve jumped through hoops trying to make good on their changes but to no avail! I suggest you keep a wide birth of this until problems for iOS users is resolved. To quote PureVPN: “We really apologize for any problem caused. This change was made for security purposes for every of our ios user, kindly confirm if the issue is resolved now so we can close the request. “.Version: 9.7.2
✓ Total rubbishTrying to use to stream from the UK. Quick connect will not allow it. Customer service and support is next to useless. Don’t waste your money Update. Received an email saying the developers were working on it as they were aware of the problem. It partially worked for a very short time but reconnecting later the problem was the same. Half way through live chat the operator disappeared with no notice. 24 hours on it is as useless as it was. If I could give it less than 1 star I would...don’t waste your money.Version: 7.2.3
✓ UNTRUSTWORTHYUseless for IOS and what I found to be extremely misleading info on the website. Slows systems down immensely! Also states 31 day money back guarantee but hold money to ransom trying desperately to keep customers. State 24x7x365 support but almost 24 hours between each email. Will not provide refund (even though no conditions on website for refunds) as they keep trying to retain me as a customer even though I have stated multiple times I am not staying. Told them within 4 hours of purchase I want a refund & they are still refusing to return my money. Told me I have 31 days to get a refund, see what I think later. Really? If I can’t get it within 4 hours of purchase, what Hope do I have later???? Like a trust you when you are closer to the cut off! I wasn’t born yesterday!!!!! I’m not a fan & will be looking at further action..Version: 9.2.0
✓ One of the worstDo not buy it. Crappy service and almost zero customer service..Version: 9.16.0
✓ 30/70 some positives mostly negativesIPHONE Been stuck with this app for 6months as I got a subscription. When viewing something like a video or any high bandwith content it will automatically cuts off. As far as I'm aware this is automatic to save bandwith on there side. I guess tAlways ON is a pain, at least once a week you will have no service, to the point where the only way to get a connection is to delete and reboot because it takes over your service, if it has trouble connecting then stopping it completely is NOT possible. leaving you with two options NO CONNECTION or having to delete and reinstall Thats right, when it can't connect disabling the VPN to get normal service is impossible without deleting and rebooting!!!!! PC Not so many problems, but often some countries think i'm in another and doesn't spoof well enough to be honest..Version: 9.6.0
✓ Totally useless!I used purevpn for years with no issues. Last year (circa Sept 2019) I wasn’t able to login regardless of what I have tried. I thought my subscription must’ve expired so I paid for another 3 years. I was able to login... yet a few days later when I logged into my account I realized that I had two active accounts!! The first one did not expire and now the second one was added. I didn’t bother following up, but now the app is totally useless!! I cannot connect to any country, and when and if I use the quick connect, it -once in a while- connects but then I cannot bring up ANY site! I emailed support and they recommended a few things but nothing worked. I simply gave up and downloaded a free vpn app which I am now using successfully (although I have to endure the ads!) This should be a case study on how to destroy a great product by upgrades...Version: 7.2.2
✓ Pure VPN reviewInternet constantly goes out of service! I have to reset location at least 15 times a day to get signal. I have been using Pure VPN for almost 2 years. The only reason why I continue to use Pure VPN, is because I paid for a 2 year subscription. When my subscription runs out I will no longer use it. I have been hoping that the company would fix this bug, but they have not, and they will be losing this customer!.Version: 9.10.0
✓ Worst Service and Worst AppDid not connect to VPN easily. Need to uninstall/Install the App again in order to make it work. Extremely slow speed when selecting Indian Server. Would not recommend anyone..Version: 7.2.2
✓ YIam stunned by what can only be considered to be malicious behaviour by the support team at PureVpn Why a SENOIR manager can’t be brought in to resolve the problems is just beyond me Deeply saddened by this I’ve been asking for the help for over five or six days and all they do is keep opening a new support ticket not reading any correspondence not replying back and I’ve spent probably 15 to 18 hours and still haven’t resolved anything.Version: 9.16.0
✓ Excellent upgradeThanks PureVpn Developers. I could not change locations and experienced terrible buffering with old purevpn app. The new PureVpn app has no buffering and now I can change locations. Good job developers. Enjoying the new PureVpn App. Changed rating to three stars because its been five months and an upgrade, and you did not fix the dedicated VPN problem. Your dedicated VPN disconnects in five minutes on IOS app. You did not fix this after repeated complaints. What good is support if you don't fix the problems. I still cannot us my dedicated VPN on ipad. It permanently disconnects in five minutes..Version: 8.12.0
✓ Doesn’t workIf you’re living outside of China and want to use the China servers, stay away from this VPN company. IT DOES NOT WORK. They advertise to use their China servers to access certain contents only allowed in China but none of their servers work. I contacted 24/7 support but each time I only get a same exact pre-typed response “they’re having issues and are currently working to resolve the issue” for over 2 weeks and when I asked for my money back, they kept asking to wait until they resolve the issue. This company is still trying to sell their service at a huge discount when they know it’s not working. They even changed one of the China mainland servers to Hong Kong as a gimmick but that doesn’t work, stop tying to fool the users. DO NOT GET THIS VPN if you’re trying to get into China servers. FRAUD.Version: 7.2.1
✓ DOES NOT WORK - Avoid - Complete ConUseless - have failed to connect even once. App always says unable to connect. Website is just as bad. Log ticket and this then disappears into thin air, with no reference. Avoid at all costs. They are very accomplished at taking subscription fees however. Please make sure that you cancel all future renewals/charges. To re-iterate - DOES NOT WORK.Version: 5.6.0
✓ Latest upgrade & cannot login with emailPrevious login worked fine, now I try login with email & get an error. changed p/w multiple times but get sane error. not sure why the previous user/pw login wasn’t sufficient, now I have no vpn on iOS…desktop app still works fine because I can login with user/pw.Version: 8.17.6
✓ Spam notificationsThe VPN is solid, but the app spams sale notifications with no way to turn those specifically off. I’ve disabled all notifications, as a result. Unsolicited ads in notifications are bad enough, but I’ve actually paid for a 5 year plan and I *still* get spammed..Version: 9.9.0
✓ IOS App needs to be improved!Connection freezes and drops outs regularly. Quick connect doesn’t work well when it connects to a server half way around the world rather than using local servers. App GUI very basic..Version: 7.0.3
✓ Fed up!Trying to load onto my Samsung TV, directs Me to the google play App Store bit wont load up because google says You don’t have any devices allocated to this account. Of course I don’t, only set it up to load the wretched app. It was all ok a while back. Won’t be renewing, het sock and tired of apps being dependent upon having a google app account. Google steal Your personal data and alwaysthis problem unlike the App Store. Im done with PureVPN, if I can’t simply download the app onto my smart tv by entering my account details then not for me anymore. Not only that bit it days In App purchases, what osthat all about. I’m done with PureVPN.Version: 9.1.0
✓ UselessIn New Zealand. Cannot connect to anywhere other than Australia. PureVPN say it’s because my wifi/ISP is blocking PUREVPN but even on 4g it’s the same issues. PUREVPN have no other assistance.Version: 7.2.3
✓ DavidjetsTroublesome.Version: 9.4.0
✓ Cumbersome and unhelpfulI’ve been subscribed through apple, but in order to receive service they demand I send them a copy of my apple receipt every month. The receipt doesn’t get mailed to me until several days after the payment is made, so there are three or four days a month I cannot use the service. I’ve also had problems with down servers and generally being unable to connect. Customer service is fast to reply, but unhelpful in resolving these issues. In my case they basically told me there was nothing they could do. I will be finding another provider..Version: 5.6.0
✓ Terrible customer serviceI would not recommend using this VPN or doing business with this company. Not only does the VPN considerably slow your internet connection, they also have some of the worst customer device I have ever experienced. I cancelled my subscription during the course of my free trial but was still charged for renewal. When I reached out to ask for a refund I received no response from their customer service email and the chatbot on their website only tried to convince me to keep me subscription with no option for a refund. Horrible customer service..Version: 9.6.0
✓ DO NOT SIGN UP!!!!!!!!!!There is no way for you to cancel your trial membership by yourself you have to contact their support online. And even that’s ok if they ACTUALLY cancel it, unfortunately they will lie to you that they already canceled it and 7 days later your account will be hit for the whole year subscription fee. When you contact them again they will “apologize” and offer you several discounts options. And if you just want a full refund they will stop replying to you. This is a fraud business and if you want vpn there are way better ones than them!.Version: 7.2.3
✓ Pretty much uselessMost Canadian websites I try to access from outside the country will not allow as they recognize I am out of the country, even though I have connected to a Canadian city on VPN. Any assistance I have requested is met with general indifference, links to figure it out yourself from our FAQ’s, or we’re looking into it and will get back to you, which never occurs. Feeling ripped off and embarrassed that I signed up for 5 years. Buyer beware …..Version: 9.4.0
✓ Multiple attempts to get this rightAt first it was disconnecting almost every 20-30 minutes . After deleting the configuration it had installed the first time I download this app and deleting the one I had Manually installed in my iPhone settings before I got the app . I then re down loaded the app and allowed it permission to everything it asked and do it on a fresh setting . It finally worked for about 11 hours before it stop connecting and then I had to disconnect and reconnect again But it worked for a while no problems . So that better then before where it would disconnect every 20-30 minutes . The thing is that if you loose signal . It will disconnect and be a pain to reconnect so be carful with that and sometimes the server just goes down and you have to re install and you’ll notice it will be on a new server when you do . I give it a 3 . It works but it doesn’t do a good job continuing to work after it looses connection for whatever reason. I have to close , and play with it till I it comes back . Make sure you put always on or sometimes it will Disconnect and leaks your data ..Version: 5.7.0
✓ Does not work with NetflixDoes not work with Netflix. Worked with their technical people for 2 hours. It will connect but Netflix recognizes the VPN and you will get an error message. Not worth the time or money..Version: 7.1.0
✓ Inconsistent and disappointing.I really wanted to love this service. Most of the time, though, my favorite sites and services become unavailable and unreachable. (App Store/iTunes for example) Totally defeats the purpose of having a VPN as you have to disconnect it to even get to the pages and services you want to visit/use. I can tell their customer service is trying and cares about improving the service, however. If the situation changes, I will change my review..Version: 9.3.0
✓ Cheap and you get what you pay forThe absolute worst vpn I have ever used, it’s hard to connect or stay connected. It takes a long time to connect and that’s if you ever get connected. I used it for many different things but it was absolute nightmare and cause me to lose money from not connecting. And the customer service is just as bad as the connection service. I paid for a 5 year plan, after noticing how bad the connectivity was ( within 30 days) I tried connecting with customer service to get a refund and I couldn’t even get 1 reply back from someone that could solve my request, all I received was this automated messages. I’m only telling you because there is better out there than wasting your money to find out, good luck…….Version: 8.15.0
✓ Terrible platform wouldn’t allow loginOnce I had signed up and paid my subscription, the app proceeded to log me out and once I tried to log back on it wouldn’t recognised my credentials. Proceeding to try reset my password it still wouldn’t recognise my email and told me to contact admin. Instantly proceeded to cancel my subscription on my Apple device and won’t return..Version: 8.13.0
✓ Not the best, at all.This PureVPN app don’t have an Internet Kill switch. It drops out often, really bad news for when you’re doing internet banking etc. It lacks many many other features too. It sometimes crashes as well. Update; Now we can’t make any changes to any countries, it just closes every time. You’ll have to uninstall and reinstall just so you can change to another country. It half baked. Bake another and better one and watch the stars rises..Version: 7.0.3
✓ AppallingDon’t touch this VPN with a 40 foot pole perhaps one of the worse site I have ever encountered, the so call friendly staff are difficult to deal with, I have asked for a refund under the money back in 31 days this I now know is not going to happen. Finally, the so call advisors are clueless to the problems that I have had since using this site…APPALLING….Version: 8.17.0
✓ App issuesThis app (Mac App store and Mac website download) continuously freezes when trying to use, every time I try to use the app I remember why I deleted it the last time..Version: 9.9.0
✓ Terrible Service - Never Stable ConnectionI’ve been a customer with PureVPN for over 3 years now, and I have to say that although my experience has been somewhat satisfactory on desktop pc’s, when it comes to using it on a mobile device it just simply does not work. You may be able to connect to a server in the USA in the off chance, but you’ll not be on a stable connection. Would not recommend..Version: 7.0.3
✓ IPhone issuesThe MacBook app is great , the phone app has issues. Even when turned off it interrupts the cellar network. Had many issues with data being unavailable. Had to remove the app and restart the phone over four times before it worked..Version: 8.12.0
✓ Works very poorly. Wouldn’t buy againEvery time I unlock my phone I need to reconnect to a different location. Some locations don’t work at all and sometimes it takes minutes to connect. Overall I deeply regret buying the 2 year plan. Worse off they actually had the audacity to interrupt connecting for a long time to redirect you to a webpage where you could gift it to friends and family. I wouldn’t gift this app to my worst enemy..Version: 8.15.0
✓ Pure VPNNo indicator that i see that it is active on your browser- Have to reconnect a lot Not all countries seem to work. Good support though- very quick response on live chat. Price was right- going to try a little while longer- some of it is i am sure user error..Version: 9.7.0
✓ Poor Connectivity and Unhelpful Customer SupportI have had a frustrating experience with PureVPN. Despite my attempts, I have been unable to connect to their VPN service. I reached out to their customer support team for assistance, but even after their efforts, the issue remained unresolved. When I requested a cancellation and reimbursement due to the persistent connectivity problems, PureVPN refused, citing their company policy as the reason. This lack of flexibility and unwillingness to address customer concerns is disappointing. I would caution others considering PureVPN to be aware of these issues and carefully evaluate their options before subscribing. Reliable connectivity and responsive customer support are crucial factors when choosing a VPN service, and unfortunately, PureVPN fell short in both areas in my experience..Version: 9.21.0
✓ Rubbish and garbagePaid today.... but this pure VPN is utter rubbish.... it slows your net and doesn’t even work properly, I cancelled my subscription after few hours of trying with this bull$h!t Refund is not possible, it’s GARBAGE! Download and use another VPN, I downloaded another one and wallah it is working fine - does not slow your net either..Version: 7.2.3
✓ Doesn’t work in ChinaJust got back from a visit to China. Bought this app hoping I could keep in touch with friends and family, use Facebook, etc. This app worked for about 30 minutes, then I could never connect again. Emailed them and received a reply with some complicated instructions on settings, I asked for refund but never got it. Downloaded Express VPN and never had one problem connecting easily. Don’t waste your time and money, just get Express because it works and this one doesn’t, at least not in China. (Unless you are a techie person who likes fiddling with settings for a couple hours instead of just pushing one button.).Version: 6.1.4
✓ AvoidI purchased a long term plan as this worked originally. Now with the iOS app, it fails with a prompt to sign to Apple ( although all my Apple ID features work and I am logged into Apple). Countless support requests produced many replies but most were just random attempts which all failed unfortunately. I now have a service that doesn’t work but I have paid for a long term plan. Request for a prorated refund was denied. Hence my suggestion to AVOID this product..Version: 9.14.0
✓ Slow and barely worksI’ve used this service for over 12 months and you can not use this with overseas streaming services and some local services. The download speed is very slow and sometimes takes over 1 minute connect. Would not recommend at this time..Version: 9.14.1
✓ Doesnt work on Ios 16Updated phone to Iphone 14 pro and IOS 16 and app doesnt work. On home page circle just shows constantly loading even without connecting. I have two seconds to select any menu, otherwise the app hangs. When I do select a server it still just hangs not ever connecting. Would like support to help on here as online support they didnt understand it was an app issue..Version: 9.4.0
✓ ** BEWARE **BEWARE! They advertise a “31-Day Money Back Guarantee” on the front page of their website, but they do NOT honor it. Also, there is no way to simply cancel service. You have to submit a help desk ticket to cancel service, but they won’t cancel your service. I submitted a ticket requesting cancellation 1 day after starting service due to its slowness. The only thing they do is turn off autopay. Repeated attempts to get a refund have failed. This is a company that you do NOT want to trust your data with since they won’t even honor what they advertise. And when you don’t honor what you advertise for the purpose of deception and financial gain then it’s called fraud! Stay far, far away from these fraudsters..Version: 8.17.0
✓ Relentless, needy advertising makes me want to deleteI think it works adequately (3.5 stars) but the endless flood of shrill emails and even alerts on my phone…it’s almost like they WANT to drive customers away. It’s frustrating that I have to choose between taking the time to research other VPNs vs supporting a company that goes out of its way to be annoying. Seriously, if PureVPN were a person, you’d go out of your way to avoid such an obnoxious personality. Gross..Version: 8.15.0
✓ Stop Asking Me To Rate You 5 StarsThe app constantly askes you to rate it five stars. Here’s one. Also, it doesn’t stay connected for longer than 15 mins without having to disconnect and reconnect. Some of the locations hardly ever work. I’ve had no location work several times and had to reinstall the app. It was a great service when I started used it 5 years ago. Connectivity issues and speed are a problem. Probably not going to stick with PureVPN..Version: 9.2.1
✓ Not happyI cancelled my free subscription and have just found out today i was charged $76.99 . I would like a refund ASAP thanks. I have also emailed you ..Version: 8.12.0
✓ An Issue in Mainland China, Pls Fix ASAP.When connected, PureVPN provides an internet is crisp and sharp, which I like. However, there is a SEVERE problem: when I try to connect after disconnecting, the “fetching current location” function hardly works (i.e. keeps loading or error ) and in the connection attempt afterwards, my current IP remains what I had connected to last time. So say if my last connected server is Hong Kong, when I start to connect on another occasion with the fetching current location process going awry, the interface indicates I’m connecting from Hong Kong to somewhere I chose. Which is absurd and ridiculous. I do not know if it is only the interface or the way the software is actually assuming. But I am sure that the connecting attempts invariably fail when the fetching process is unsuccessful. I would need to wait for the fetching process to recover somehow to be able to get connected..Version: 5.7.0
✓ Poor Quality App and ServiceThis app blocks my internet access completely when I use it. As soon as I disable the PureVPN app my internet access returns. So called service support are absolutely useless and could not fix the issue despite wasting 90 minutes of my time. PureVPN will not refund me for the faulty app. I have since started using PRIVATEvpn which is Swedish and unlike Chinese PureVPN I no longer have to worry if my data is secretly being hacked. PrivateVPN cost me $65 Australian or $45 US for 2 years. Private VPN uses military grade encryption and does not keep logs or records. My advice is DO NOT USE PURE VPN..Version: 7.0.3
✓ Poor service skillsGreat product but poor service, overcharges, support need to learn how to read and a ridiculous amount of unwanted emails received. Switched to Nord and everything is soooo much better.Version: 8.17.1
✓ Unbelievably slow speedsI can’t believe I put up with this junk app for the last 3 years!! Unfortunately I was lured into a 5 year subscription and was foolish enough to sign up for the offer without trying it first. Ever since the first day, I noticed that my speed was ridiculously slow and downloads took for ever. A 100mb file would take 20-25 minutes to download and I have rarely seen speeds above 1 Mbps on Speedtest apps. Fortunately I don’t use VPN much, maybe once or twice per month so I bit the bullet since I had already paid for the next 5 years. Despite my many emails and complaints, their customer service only suggestion was to try a different server. Of course that was no help since I have tried most of the servers with no luck. Last week I decided enough was enough and signed up with another app, and boy did I feel the difference!! The new app was more expensive, but is lightning fast. Literally 100 times faster. In the past on Speedtest my speed was 0.88Mbs, but with the new app it would hit 100Mbps. So yes I am annoyed. What a waste of 3 years. I will delete purevpn now and gladly give up the remaining 2 years for my comfort. Never again will I be lured into a long term subscription without trying first..Version: 9.1.1
✓ App has connection issuesPureVPN (the service) is great, but the app has connection issues. After setting up all the PureVPN servers that I use manually on the iPad, they all connect just fine, negating any need for the app. One of their support articles acknowledges this can happen, but offers no solution other than manual connection..Version: 3.4.3
✓ Most of the websites detect vpnMost of the websites detect vpn and blocks the connection..Version: 9.9.0
✓ DO NOT SUBSCRIBELatest update forces Apple ID sign in. Completely violating privacy. But also, rendering the point of such a program. Pointless..Version: 9.12.0
✓ Rubbish speeds and trying everything they can to get out of refundingI’m not someone who usually writes reviews for minor issues, however Purevpn needs to be called out on its product and customer service. Speeds using a local server dropped to around 1/6 of what I would usually get. I’ve also issues with device management from work which means Purevpn is a no go. Despite offering a 31 day money back guarantee, I’ve been asked to submit proof of the speed issue (I did), told they could try and fix that (which doesn’t solve my work issue) and offered a years free extension to the 5 years I already don’t want. I don’t hold out much hope of being refunded..Version: 8.12.0
✓ Can’t use it app for China ipBefore I subscribed this app show that I can use use IP in China but after I paid for 1 month subscription fee, then I can connect to China IP but then I cancel my subscription because I don’t want to pay anymore, I just want to download an app, and it still showing my premium account will expire next month, it means I still can use it for a month, right? Then I use it again ( after cancel my subscription- no pay for next month) but now don’t show China anymore, only other country, what the heck is that, don’t use this app.Version: 7.0.3
✓ Disconnects without noticeYou cannot trust it. Bottom line: be extremely careful. There is no notification that VPN is disconnected. You have to check it constantly. Be very careful when using. You cannot assume that it is connected. Check it manually every time you unlock your device or switch applications. Get in habit of: unlock device, switch to pure vpn, connect if disconnected (it is usually disconnected), switch to app you want to use. If you let your device lock, repeat the process. There is no notification if it disconnects. Use PureVPN at your own risk..Version: 9.4.0
✓ Longtime CustomerI bought this VPN years ago and recently renewed. Has many quirks and stopped working on one of my computers. Tried customer service on several occasions to repair and service, only way is to “chat online”. Being they are from China (strike one) communications is not ideal. VPN on iPhones won’t stay connected. Finally had enough bought a new vpn service and wow everything works with no hang ups. Cancelled the remaining three years of service only to be told “sorry” don’t qualify for a refund. Only then did I get an email asking to show them my problems so they could “recreate the problem” to offer a fix. Being they are based in China think twice before you buy!.Version: 7.2.3
✓ Waste of my moneyNever works properly. Programmes hang for longer than they run. You get prompt advice but it’s so complicated and for each site the instructions vary.. won’t even be trying to use it again. Very disappointed..Version: 7.2.2
✓ The app just does not work!I’ve been with Pure VPN for a couple of years and have their VPN set up on my router. That works like a dream, its fast and stays connected 24/7 and every computer, portable device, satellite box and TV in my house is connected to it. This app of theirs on the other hand is utterly useless and either refuses to connect or disconnects every few minutes. I cannot understand why they don’t fix it? They do actually offer a great service, its the rubbish app that’s lets them down. If you want VPN on your router at home then I recommend Pure VPN, if you need a VPN while out and about, look elsewhere until they fix this hopeless app..Version: 5.6.0
✓ HorribleThis VPN sucks I literally paid for a subscription and each time I try to connect it freezes. Do not buy this..Version: 7.0.3
✓ Can't login using iPad appHaving issues accessing on iPad following recent change to login protocols, laughingly intended to "make things easier" for the end user. After a (very) long chat session with Tech Support it turns out there's a bug which prevents users logging in if their PureVPN account is set up using the same email as their AppleID. There's a manual workaround using iPad settings but surely this isn't a difficult problem to resolve. So get your fingers out before we start cancelling our subscriptions!.Version: 8.17.6
✓ Do better.It is to slow. Everything freezes..Version: 9.20.0
✓ 6 months on and still unable to loginDownloaded PureVPN 6 months ago and purchased a year’s plan. The service worked for around 8 weeks then suddenly I wasn’t able to login via the app. I was getting an error message saying that my login details or password was wrong and customer support told me the same. Unfortunately it wasn’t as simple as that. My login details were, and have always been, entered correctly because I can easily login to my account via a browser. Customer service stopped replying to my help requests. They won’t issue me a refund and as of today, are still ignoring me. I have a pending support ticket which has been open for weeks now and so I have had to just take a loss on this and purchase a different VPN from a higher rated company..Version: 7.2.2
✓ Wifi keeps on droppingFor the most part, it’s ok, but my wifi keeps on dropping, sometimes quite a bit. End up not using VPN. If I haven’t been on the internet for awhile and then try browsing, it will not connect! Have to turn VPN off then on and it starts to work again. This should be fixed..Version: 9.4.0
✓ QuestionableUnfortunately didn’t work for me, internet browsing was very slow. Could open streaming apps but could never watch more than a few minutes without it stopping. Fortunately didn’t pay for it and only used the trial. It’s not the wifi connection as I downloaded another company’s vpn and has been working perfectly. Might work for some but use the trial first!.Version: 9.9.0
✓ Multiple Attempts to Connect Still WrongNot worth it. I paid for a year but regret soon. First, it almost NEVER connect you to the location you choose. When I tried Singapore, it connected me to Pakistan??? I tried 5 times. Same results. Then I tried Beijing, it connect me to Hong Kong. Tried more than 5 times, still the same. Second, it’s not that stable. You have to check the connection often to make sure you’re not automatically disconnected when it’s operating at backstage. Think about it before you purchase the membership. If you could live with those, go ahead..Version: 7.2.3
✓ VPN Drops the second you switch to another app or website.None of your information is private or secured this company take your money for nothing there services are fake. And don’t fall for the dedicated IP that you think you might be buying I spoke via chat and via email to 12 different customer service and technical support representatives and none of them provided me my dedicated IP information and none of them were able to get it to work because that also is also a fave service. They couldn’t offer it to me because they didn’t really have it to offer to begin with this company will soon go under because they will be found out soon enough I am going to post my screenshots on every forum regarding VPN I can find. you’ve been warned.Version: 8.17.2
✓ Totally uselessReview for iPad app. The app is so poor it deserves a zero star rating. If you do get connected you need to be prepared to accept very poor bandwidth. The main issue though is that it drops the vpn connection every few minutes without warning. This either exposes your IP address or in my case stops your streaming. A really bad app. Look elsewhere..Version: 6.1.3
✓ Never worksWon’t allow me to use the the apps that I bought pure VPN to use. Does not allow me to browse, constantly disconnects.Version: 9.19.0
✓ Netflix still smarterI wanted to watch Netflix in America and it is still smarter than a VPN. It states to turn off unblockers when you go to view episodes. So if you are trying to stream shows outside your countries permission then this will most likely not be the answer for you..Version: 7.0.3
✓ Frequently slow and doesn’t mask locationPer the title… frequently too slow to stream and doesn’t mask location. Regret buying the 5yr plan..Version: 8.17.1
✓ Not happyI subscribed to pure vpn to be able to access British television programmes but I have been extremely disappointed up to now. A programme starts and is ok for 30 seconds then the screen goes black. I hear the sound for a couple of minutes and then it cuts off completely. I try again and it says something is wrong 060. I am not happy at all with the service so far..Version: 8.15.0
✓ Ça ne marche presque jamais pour le streamingTous les sites détectent que c’est un VPN. On peut presque rien regarder d’un autre pays.Version: 9.12.0
✓ I wish to obtain a refundMy ISP will not work on this VPN. Unfortunately, I purchased a 5 year membership. 4 more to go..Version: 9.2.1
✓ Awful and terrible customer serviceUpdate: puh-lease. Sort reviews for this app by Most Recent. I wish I had done that before I purchased it. — original review —- Bought this app because of good review in an article I read. Big mistake. The app often logs off of the VPN without any notification which defeats the purpose of the App. If you use the On Demand VPN feature it goes in an infinite loop of asking for your login and password only to reject them and ask for it again. My only remedy was to power down and delete the app off my iPhone since it turned it into a brick. Customer service was less than helpful and was more interested in having me troubleshoot to help them debug their app. I’m a customer, not your QA department. as far as refunds they generously offered 1/3 refund after less than a month of frustration trying to get this app to function properly. DO. NOT. BUY THIS HORRIBLE APP. Update: puh-lease. Same Cut-n-paste response to every review saying this product is garbage..Version: 7.0.3
✓ If DO NOT USE THIS if you trying to connect to the vpn in mainland ChinaHonesty. Don’t waste your time and money on this app, does not work for IOS system at all , bought one month premium just for the vpn in mainland China, didn’t work at all, reached to the online customer support only been told that their system currently don’t support IOS? Why not notice your customers that your system cant support IOS BEFORE they paid for the premium? Sent me a guideline for manual connection, still not working! Hilarious that they are on AppStore and then they can not support the system AT ALL..Version: 6.1.5
✓ Bait and switchIn June 2017 I purchased thos app. In the 9 months I've had it, it has worked 3 times. Only once without having to contact their tech support to redo something in the settings. I don't use the app regularly as life happens. A couple months ago, I went to use the app and it again wouldn't connect. I also noticed the location I use for the VPN was no longer on the list. I contacted PureVPN tech support I was told I needed to upgrade to their Premium account. I inquired why since I was already paying monthly with the app. I never received an answer. Life again happened and time passed. Today I contacted PureVPN to find out what is going on. I was told that my account expired in September. They stated they haven't received payment from Apple since August 2017. Which isn't true. I was charged nonetheless every month since June 2017 with apparently no service since Sept 2017. I have proof I had been charged and proof of payment made. They told me I had to take it up with Apple. Apple only refunded two months back to me. Beware of this company. If you purchase the app there is no guarantee they will honor the agreement with Apple and you the consumer. I am skeptical of any subscriptions made via the app store at this point. There is little protection or guarantees for service or refund to the consumer. Disappointed..Version: 5.7.0
✓ Useless AppAlways not able to connect get error messages all the time and support tell you the same thing but never works. With slow loading pages. That’s why you pay a low price get poor quality never again. Going back to Nortons at least it’s fast and works every time. Buyers look elsewhere..Version: 9.1.1
✓ It used to be good...I first started using PureVPN years ago. It was really reliable and probably one of the best in the market. Not anymore. The iPhone app was never that good. And the desktop version, that I used constantly, doesn’t connect anymore. Support got really bad, as I can’t get it to work again by following their instructions. Beware! On their website, I tried to click on the button to disable automatic renewal, and it didn’t work. I was only able to cancel the automatic renewal after a chat session..Version: 7.1.0
✓ Connection drops after a few minutesAs others have written in their reviews, the vpn doesn't stay connected for more than five or ten minutes. No response from their support people. NOT FIT FOR PURPOSE. Don't waste your money.Version: 6.1.3
✓ Screwed up my iPhoneDon’t do it. This VON slows down your iPhone and gradually it stops app’s working at all. Doesn’t matter how many times I refresh the connection or update the app and my phone. It’s totally useless. Have deleted and had to erase my iPhone to start from scratch. Very expensive mistake 😡.Version: 9.12.0
✓ Not working in ChinaI purchased PureVPN because it was recommended for China and advertises itself as working in China. However it did not connect at all during my time in China. I have contacted them for a refund but they have palmed me off to ITunes. They advertise a 31 day money back guarantee but so far seem reluctant to honor it. I would not recommend them at all. Edit: iTunes were able to resolve my refund. So I wasn't palmed off as I thought..Version: 6.1.5
✓ Waste of MoneyI have stuck it out with this product for over half a year and still can’t connect to any of my sports subscriptions in Canada. All the IP addresses have been blacklisted so this is a waste of money. Every time I report this they say they are working on it. Garbage!.Version: 9.9.0
✓ On my last 12 monthHad service for over 12 month, and can say its a great vpn, however after the recent update, The purevpn app crashes, its the only vpn on my phone however still remains to crash after re-installing the app, updating, latest ios software, still force closes, doesn't fix anything..Version: 9.0.0
✓ Not worth the moneyNormally I don’t write reviews but I tried this VPN and finds out that it’s working fine for first month ( because of money back) but after that it starts speed issues. And when I chat with support team they said it’s because the location and server I choose ( then what’s the VPn for).Version: 7.0.3
✓ Not working wellDoesn’t work well in China, takes me 10 or more minutes to find a server that connects and when it does not all apps are working.Version: 9.14.1
🙂 PureVPN - Fast and Secure VPN Positive Reviews
PureVPN - Fast and Secure VPN works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact PureVPN - Fast and Secure VPN.
⛔ PureVPN - Fast and Secure VPN Problems
