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Air France Play App Complaints & User Negative Comments 2024
Air France Play app received 37 complaints, negative comments and reviews by users. Have you ever had a bad experience using Air France Play? Can you share your negative thoughts about air france play?
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Air France Play for Negative User Reviews
✓ Nice idea, but it doesn’t workWhen I try downloading movies the app crashes. Tried reinstalling etc. Still crashes..Version: 2.7.1
✓ AwfulWouldn't allow me to log in - with reservation info or KLM user name and password.Version: 2.5.0
✓ Terrible appIt keeps crashing and every time i lose my credits. I used it last year and same thing happened. They need to sort that out..Version: 2.6.0
✓ GreedyAn airline that won't provide entertainment on a 5 hour flight? No leg room, no power and no entertainment. I get told as I board that if I want to watch a movie on the plane I have to download the movie onto my iPhone and watch it there. Of course, not being from France i would be roaming to download multiple GB to watch a movie. Even if I was French, who would do this? Ridiculous. No other reputable airline does this. Even if I could download a movie in time before I take off; my phone would last only an hour or so before dying and of course no in seat power. This is an example of someone not thinking it through. Either provide entertainment or if you want people to bring their own devices you have to provide power. Especially on a 5 hour flight. Greedy airline cost cutting. I would send you photos of my knees crushed against the seat in front of me if I could. Basically I just need to remember and make sure I tell everyone I know. Don't fly Air France..Version: 2.6.0
✓ Even when it works it’s uselessWhy do I want to see snippets of French newspapers etc. I can just get CNN or a real news app. This app like airfrance adds no value to my WiFi less flight.Version: 3.5.1
✓ RobThe app for iPhone and iPad is not useful with a limited level of content and no selection in movies (there no) and music. Just disappointing !.Version: 3.3.0
✓ Il n’y a meme pas une listen globale des Titres…Nul.Version: 4.6.0
✓ Not able to connectGot an API error on login. Also poor choices.Version: 4.2.0
✓ Can’t give it zero starsWhich is too bad, it deserves it..Version: 3.6.0
✓ Worst app everWho wants to watch news reports on a trans-Atlantic flight? That is the only choice on this awful app. Don’t waste your time downloading it..Version: 3.8.0
✓ Absolutely zero contentThere no movies to download. Just 7 documentary. That is it. Worthless..Version: 3.6.0
✓ Don’t botherThis app is a joke.... you can only download 2 magazines and 2 newspaper. Doesn’t give you the full selection to choose from. If you delete one, you can’t download another one. Audio files is 4 songs. No videos available..Version: 4.1.1
✓ Doesn’t workYou have to add your booking reference to be able to download anything but it won’t accept the input and just gives an error message to verify the information you’ve entered..Version: 4.6.1
✓ Not Working RightIt loads but I get constant “not connected to the internet” or “application not available” errors. I can’t do anything with it. Yes, I am connected to the internet. It’s your app that’s broken..Version: 3.8.0
✓ Clunky and confusingIt won’t allow me to load more than one of my three flights. And I don’t even know if it accepted the one it said it did. This feels way more like economy than La Premiere!.Version: 4.6.1
✓ Pauvre6 choix de musique, 4 magazines a télécharger rien de plus. Où sont les films promis? Je ne dois pas être un bon client d’AF. Ne gaspillez pas vos unités inutilement pour cette app..Version: 4.1.1
✓ Doesn’t workApp keeps crashing when I open it. Please fix this problem!.Version: 3.4.0
✓ Buggy, clunky “French Tech”Air France should simply yank this app, retire it for good and move on. And brink back in-flight newspapers and magazine. The app rarely works, it keeps crashing for no obvious reason …. For all the talk about “La French Tech” here’s a disaster France can’t seem to get a handle on…..Version: 4.6.1
✓ Do the right thingIt might take few more days of interviews and maybe 20K euro a year to get the right guy (programmer) to develop this app....I can’t believe a company this size releases an app like this...nothing else to say!.Version: 3.3.0
✓ Can’t even startI just downloaded the app and tried to login my Flyingblue account, and the app just closes itself. No matter how I reopen the app, it just closes itself. What a joke!.Version: 4.5.1
✓ Always and still has problems!Over the years, taking a few Air France flights, there are always some problems. This time, I can't re-download newspapers or magazines that I have already downloaded on my iPad. There is a cloud space, but it's empty. Don't put so many safeguards, just let people use it!.Version: 3.0.0
✓ Too many bugsToo many bugs in latest update. Previous library still stored but not accessible. Magazine in cloud no longer visible so when you update you will basically lose all your previous magazine and application is far from being stable. It keep crashing regularly. Need to be fixed ASAP. Be aware.Version: 3.6.0
✓ Déception, aucun film!!Moi qui m’imaginais regarder des films sur ma tablette (bien plus pratique dans l’avion), je suis extrêmement déçue qu’il n’y ait que quelques reportages inintéressants!!.Version: 3.8.5
✓ Make it work pleasseThe number of newspapers has increased 👍. And was working ok until today 👎as I cannot dowload anything but the 4 songs I don’t care of. Message is you’ll be granted access 30 hrs before your flight...while I am now in the lounge...!👎👎👎.Version: 4.2.0
✓ MinablComment une société comme Air France peut-elle offrir une appli aussi défectueuse depuis tant d'années ! Je voyage fréquemment sur leurs lignes et j'apprécie leurs services à bord ou les lounges, mais franchement, leur application est d'une nullité incroyable. Au moment de son lancement, il y a quelques années, passe encore, mais aujourd'hui c'est carrément honteux. Je ne sais pas qui chez Air France est responsable technique de cette appli, mais il est clairement incompétent !.Version: 3.6.0
✓ Creating an actI am attempting to "create" an account yet it will not allow me to. It only asks for email and password but then replies back they cannot locate me... Well, it's because I have not established an acct. I will try n figure this out!.Version: 2.0.1
✓ Useless!This is the second time that I downloaded this app. While it recognizes me and knows that my flight is departing in less than two hours, it won’t permit me to download anything on my iPhone. Why doesn’t the airline make sure that the app is compatible with Apple phones before releasing it?.Version: 4.2.0
✓ Fix it NOWApp crashes when you want to read ....Version: 3.5.0
✓ Useless6 flights taken last 2 months, I’m just be able to download 2 magazines. Most of the time can’t connect or app crash..Version: 3.0.0
✓ Good idea but not workingJust want to try it, error MIL-4865.Version: 4.5.1
✓ Don’t downloadI received an email from Air France telling me that getting this app would enhance my long-haul travel. So I downloaded it the night before I was to leave for France. Tapped on the app to open it and my iPhone crashed—black screen of death. The next three hours were completely awful as I tried to restart it over and over with no luck. My phone eventually recovered but I lost a lot of information and I had to retrieve it before my flight left the next day. I immediately deleted the app. Go ahead and get this app if you’re desperate for unnecessary stress and want to risk the chance of traveling without your phone in a foreign country..Version: 4.5.1
✓ Want to read during jet lag? Forget it!The app apparently only displays magazines for the time of your flight, when you can do other things, like watch movies. Once you're wide awake in a dark room in the middle of the night, you're cut off. Apparently "read any time" does not include "nuits blanches "! So, read fast!.Version: 2.6.1
✓ DisfunctuonalToo slow to open keep bugging. Need to be redone totally..Version: 4.0.2
✓ Very buggy. Please fix!This app is extremely buggy. Downloads fail most of the time with the error message “Sorry... something went wrong. Please try again. (MIL- - 1001)”. When downloads do succeed, the magazine is sometimes nowhere to be found under the kiosk, like if the download actually never happened. Very disappointing as it is a great idea to provide digital magazines for the flight but it just isn’t working in this current version of the app..Version: 3.6.0
✓ Useless: does not allow signing inI made a Delta reservation on an AF operated flight, checked in online and tried signing in on the AFPress app 24 hours before flight time with the AF reservation number and my name, no success; tried signing in with the Delta reservation number and my name, no success. This is the second trip when I tried the app, and it absolutely does not allow me to sign in. What's the point of having it?.Version: 2.5.0
✓ Crazy this is still on the storeImpossible to connect to this app - no point downloading it. It should be pulled.Version: 3.6.0
✓ Need to stay in app to downloadIf you leave the app while downloading it will start again 😤😤 Hope you guys can fix that !!.Version: 3.0.1
🙂 Air France Play Positive Reviews
Air France Play works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Air France Play.
⛔ Air France Play Problems
