- 88.4LEGITIMACY SCORE
- 91.4SAFETY SCORE
- 17+CONTENT RATING
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Trend Micro Mobile Security App Complaints & User Negative Comments 2024
Trend Micro Mobile Security app received 46 complaints, negative comments and reviews by users. Have you ever had a bad experience using Trend Micro Mobile Security? Can you share your negative thoughts about trend micro mobile security?
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Trend Micro Mobile Security for Negative User Reviews
✓ Trend mobile securityDisappointed that with trend security turned on I cannot access my emails as it takes too long to load and times out..Version: 9.6.1154
✓ Difficult to downloadI have had an incredible hard time trying to download after renewing subscription- I have paid so need to sort it out but next year will be looking elsewhere for virus protection.Version: 9.3.1119
✓ Many problemsI have 2 devices on Trend Micro Mobile Security. They were both purchased through the APP Store. They were both on monthly automatic subscription renewal. In late February one of them did not renew. I have contacted the Trend Micro people and, though they have been very nice and tried to help, they have been unable to fix the problem. The device still tells me that my subscription has expired and that I have to renew it. I have tried to renew it on the APP website multiple times without success. The second subscription for the identical software on my second device still works fine and I love it. I always give it a 5-star rating. I am worried about it though because it is scheduled to renew in about one week. As far as I can tell, and I confess that my knowledge and skill levels are low, I can’t remove the defective software from my system or account. It just sits there and interferes with my attempts to correct the situation..Version: 10.3.1026
✓ VPN causing problem on iPhone SE 2021 versionI have had problems with links not being opened by my touch instead having to push harder to open link in a new tab. I’m discussions with apple, they have traced it to the VPN on this app. With it switched off the links work fine. With it on, I have intermittent fault when opening links. At this stage I permanently leave VPN off which the app constantly notified me as such. Please work a fix on this.Version: 9.6.1154
✓ Please fix the “things to fix”It is so annoying that the notifications being off makes the app flag as “things to fix”. Even when you indicate to ignore this in the app - it only fixes the issue temporarily. When you open the app the next time - it will again indicate you have “things to fix”. Some of us don’t want to change the settings of this app to allow notifications and that ok. But the false positive of always showing there are “things to fix” even after setting this to ignore makes the app very unfriendly because you don’t know if there is a serious item flagged or just the notifications that it’s flagging - please fix this!.Version: 9.1.1068
✓ Have decided not to renew.They are not answering emails about my issues even though I’ve twice written to their quote email address about them (as they requested in Developer feedback). I’ve tried calling them and get a full voice messaging service which says it’s full and can’t take more. Online chat never has someone arrive and I’ve sat endlessly on phone till I’ve given up. May be the worst customer service I’ve had. The vpn in this app still stops apps loading, blocks iMessages sending and pages loading in Safari - even when I have specifically recorded them as approved sites. I have been a loyal user of their PC version and that seems to have served me. My own tech support says stay with that but never expect to talk to a real person.. unless sitting on phone to tech support for a very long time. Don’t know how they can be thorough in addressing web threats on PC yet so lacking in other aspects of their service. Very disappointing..Version: 10.0.1067
✓ Trend microThe only thing is it takes forever to load our emails. We never had any problem loading our emails before. Once this runs out I don’t think we will renew it..Version: 9.7.1032
✓ Data wifi connection issuesKept disconnecting my wifi or data when iphone was locked for not long, it was very frustrating having to always restart my iPhone a few times just to connect to internet wifi or data both, turning data wifi of and on etc. resetting network settings and factory reset didn’t fix the problem it even stopped messages going through to my apple watch. So I had to delete it..Version: 9.2.1028
✓ Licence renewal - works badlyBig deception for me. Had this app working for one year and at renewal date, after it was paid, the app always notified me to renew. Tried to restore my purchase many times without any success. Decided to remove it from my iPhone and lost 26$ for my renewal..Version: 7.2.1073
✓ GarbageThere is nothing more annoying than a company who offers the free trial but then makes it nearly impossible to decline or switch off auto-renew. Do not “trial” this software if you are not sure you want it. To turn-off auto renew and prevent future billing is next to impossible — it can be done but it is a lot of work. I’ve found that it is impossible within the App itself on your phone, so you will have to get to a PC and log into your TrendMicro account. Within the app on your phone, NONE of the Manage Subscription links work (they all lead to “Page Not Found” splash pages). Extremely frustrating, so I would not recommend! As far as the App itself, I found that performance of my phone suffered after install. Battery life is shorter and overall speed is slower. Not worth it for me..Version: 6.6.1075
✓ The adult content filter failed in 60 secondsTest: I downloaded and set this up, set content shield on child setting, went to browser (edge in this case, but that does not matter), went to image search site and set site’s filter to off, typed in a type of adult content....let’s just say the fail was massive. I am using this for the ad block and malware protection, but I have to find a better solution to block adult content from devices because any 13 year old can get past this. Worse yet, there is no record I can find of the offending activity. Just as a note, the restrictions option native to the iPhone is terrible and gets in the way more than it helps, what is needed here is a 100% image blocker (video to) that allows a parent or monitor to whitelist image sources (I.e. iPhone photos, text if wanted, and images from particular web sites like Wikipedia or whatever)..Version: 6.5.1143
✓ Don’t do the jobJust paid 15 pounds and it don’t even clean the crap off my phone! Why bother? Will be along for refund....Version: 8.5.1041
✓ MisleadingNot compatible with my iPad..Version: 5.1.1253
✓ Updating softwareMy current Trend Micro software has now expired and as the renewal cost is ridiculously high and being a pensioner I bought my new Trend Micro antivirus software from a retailer and when I tried installing it it Trend Micro’s website wouldn’t allow me to install it and wants me to unsubscribe my purchased subscription and use the website’s software. I also had problems installing my existing subscription and when I rang Trend Micro for assistance the tech people installed software giving my PC a virus which had to be removed by a third party at a cost of over $300..Version: 10.1.1046
✓ Don’t waste your moneyI cannot get this to work properly on my iPhone, which has the latest operating system. I have been trying for over a week to get help but just receive the same inane emails treating me like an idiot and telling me to turn the VPN button on. When I finally managed to get someone on the phone, I was polite but cool and insisted he read my emails so I didn’t have to repeat the same information for the tenth time. He hung up on me after saying he would read them. My problem is that TM keeps turning itself off when the phone is locked and I am left unprotected most of the time . Nobody has addressed that at all. Don’t bother with this app. No real support if things don’t go as planned..Version: 9.0.1106
✓ Subscription problemI tried the free 14 day trial and then tried to cancel before the auto renew kicked in. I tried to go to the link to cancel the auto renew that the app provided but kept getting “Page not found”. Since the app wouldn’t let me cancel, I contacted Trend’s Support. The support person said he cancelled it for me but today I received an email that I was auto billed for it anyways. Beware of the “Free trial”! NOTE: It looks like the problem is with Apple. Trend Micro has done their part but Apple still billed me. Waiting for a response from Apple..Version: 6.6.1075
✓ For one thing I can’t renew my membership, for some strange reasonNot very happy with Trend Micro. They took my money for the year and I still can’t access the App, it’s basically useless. Beware..Version: 9.7.1041
✓ DisappointedDisappointed in this and won’t renew. I still get spam coming in regularly and although I have had great help from the Team it’s a real pain to be receiving this rubbish. I paid a sub because I though spam would be eliminated..Version: 8.5.1051
✓ Web protection keeps turning offSince I installed the app I noticed that the web protection keeps turning off without noticing. I discover the problem by opening the app and getting the message that I have something to fix. Apart from that it offers an easy to use interface and interesting services essentially needed in the current times..Version: 8.2.1065
✓ Help!My mom downloaded this security for my phone to keep me off the internet and it purpose was served but now, I can’t delete it. It doesn’t show up on the home screen so I can’t just remove it from the home screen like any other app and it won’t expire like it did on my younger brothers phone (we have the same phone). It’s keeping me from looking up literally anything and I can’t download certain apps; I can’t even reset the phone to get rid of it because its out need the password to do so and my mom forgot it and I never saw it. Please help!.Version: 8.5.1051
✓ Safe surf Browser in this appThis app content protection and safe surfing protection from malicious websites is good. Some glitches in browser in ios: you cannot print with an air printer using the page with up arrow. It give a ½ page instead of the full page to print. You have to change to a different browser to print. Also, you cannot delete only one item from the history. You have to delete total history. Very irritating. They need to fix these simple functionality problems to make this a decent browser..Version: 7.1.1072
✓ Doesn’t remember settings and can’t approve a WiFi network?In notifications you CANNOT turn off “remind me to check security report”. Sure, you turn it off and then as soon as you go out and back in it’s on again!? 🤷🏽♂️🤦🏽♂️ I don’t want constant reminders, if it’s doing it’s job then I shouldn’t have to check for anything! Also, what’s up with the WiFi checker and approved list? My network is safe, it’s my home one, you click “approved list” and it’s empty, but there’s NO WHERE to add to this list? There’s an edit section greyed out as the list is empty - how do you even add one to the list!!??.Version: 9.7.1041
✓ Used since first of yearDeleted today. iPhone has private address turned on, but VPN hesitates, and/or some times prevents phone from connecting to WiFi. I don’t see any benefits from this app, except the VPN? Question that because I keep getting pop ups from TM about other VPN apps to use. Make one app for all mobile device needs! Had Norton VPN before, it was slow as well , but it did detect when iPhone needed the iOS updated, TM does not..Version: 9.3.1075
✓ Payment take no servicesTaken payment from me two months on the bounce, but all I keep getting are messages telling me to Upgrade to use features. Ridiculous, and Vanessa is about as handy as a chocolate fireguard!.Version: 10.2.1008
✓ Terrible to install, terrible to get fixesWon’t be renewing my expensive subscription to this app, it is terrible to use, doesn’t hold data . I pay for a number of devices and it drops one off and says it needs renewal when it doesn’t, can’t log on to the site to renew as it will not recognise the password, can’t change the password therefore, can’t contact help because they want you to log in to contact them. Renewal always means a painful hours long process of deleting and reinstalling the app on every device as it will not recognise the existence of the renewal, then when won’t recognise password it is the useless. Awful, painful app,DO NOT RECOMMEND..Version: 9.7.1037
✓ Concerns about where report messages isWhere the report message is concerning because where the report messages is was right under the link to the message that I gotten and if it’s a scam message I don’t want to accidentally click on that link by mistake and I am also worried that other people will accidentally make this mistake as well..Version: 9.8.1062
✓ DeceptiveThat I had to agree to terms before finding out that I cannot use it; yet, I am bound to eternal terms, without the option to revoke what was not purchased (and I have chosen not to use) is questionable, no matter the ratings? There is a fee after clicking the checkmark. It is inexpensive. But I should have that option, after* finding it out. It feels bait-and-switchy, at very least. Just, why? Why can I not have revoked terms of service if I only downloaded, but I chose not to use?! Why is there an insistence on my information, anyway?! This is not a rhetorical question. I expect an answer..Version: 11.1.1030
✓ A poorly integrated suiteIt seems that these are multiple stand-alone products rather than an integrated suite. Some parts of the suite fight against each other eg installing multiple VPN onto the device. Any support is also on a tool be tool basis. In other words, not recommended..Version: 9.8.1073
✓ Issue with subriptionI was in contact with their support staff for around 4 hours online on messenger but the issue never got resolved ,upset 😔i ,like the free trial period though😊,when it worked up till later on last year,it was fine though😊something not right at the moment 😔.Version: 8.2.1046
✓ Draining batteryI use to love this app until the last update. It now drains my battery all day because icc bc ant get it to stop constantly running in the background. I turned off background refresh but it still runs 24/7 even when the phone is not in use. It averages 5% per hour. It is awful. After uninstalling it, I just learned that the VPN setting is why it was so slow on WiFi and 5G. I removed it and all is well. Sad that the only solution is to uninstall the app.Version: 9.7.1041
✓ Constant EmailsThis is a great product, I have always used Trend since I got my 1st internet device. Most years when the product is due for renewal I occasionally update hardware and also get better details with suppliers offering Trend at a discounted price. I generally take up this offer because saves be cash. The downside is that I have to register the new trend license and let the original expire which isn’t a big deal for me as I am still using trend with a new license. Trend then constantly send other discounted emails and reminders that my trend has expired. You send them emails advising them that you are still using their products and the emails keep coming. The product itself is fantastic and I will continue using it. I just would like the emails to stop,.Version: 9.3.1052
✓ Sort of OKUsed Trend for many years but this years update was a nightmare. I have now been billed for two updates until 2025 even after asking for one subscription refund. The support is so spread over goodness know how many and you are never able to get continuity. The software itself seems to work fine BUT one issue is that this new update seems to interfere with WiFi making the WiFi system hang. The only way to get things moving again is to switch off the WiFi and switch it on again. I have no idea why but it’s a real nuisance. Unless this improves this will be my last update…..Version: 9.6.1144
✓ Annoying wi-fi alertsCan we please add a setting to ignore the alerts about unsecured wi-fi connections if the connection is listed as TRUSTED or when VPN is on? At that point the alerts are just annoying and you can’t turn them off driving people toward uninstalling the app. It has active VPN built in but still suggest i download a separate VPN app to secure the connection…major oversight by the developer.Version: 10.3.1026
✓ Fearures.Ad blocker has been returned. I’m giving it another try. *Update* Okay I tried it again because they contacted me about my review and said they had brought back the ad blocker features. The problem there is that it doesn’t block ads, even though it says it blocks ads in Safari browser. Remember folks, iOS is a closed environment, and apps can’t affect apps. This is not s pc, so no app is going to scan your phone or iPad for malware. Apple has that covered. All this thing does is pop up once every few days to say it wants you to turn on content blocking on your phone..Version: 7.1.1072
✓ NotificationsI downloaded this app because it was on the top 10 best free iphone malware stoppers and there are so many in app purchases which is fine because I get it, you have to make money. But, my problem is the amount of notifications they send. I get about 15 a day and I’m like settle down mate. But I mean it does what it says kinda. You can scan your phone for sus stuff.Version: 11.2.1024
✓ ConfusingFirst when you go to renew there is no link to input your license code only links to purchase (I already have a code why should I bloody purchase again) Second when I enter the code (finally found it outside of the main site) and done all that they ask it still show the old expiry date. I have wasted the good part of 30 minutes for the processes. Worst site to renew license. Easy to do initial purchase or upgrade but not for bloody renewal.Version: 9.6.1025
✓ Doesn't work for SafariIPhone 6s iOS 9.2 Works for Google but not for Safari so I delete app.Version: 3.1.1034
✓ Useless, have to buy subscriptionJunk. Can't use unless u pay for subscription. Thought you could at least get few days free trial, nope . Disappointed, I usually like this antivirus.Version: 3.1.1034
✓ Absolutely PatheticPathetic, pathetic programming. Stop getting nerds to create your pages, or if that’s all you’ve got to do it, have someone with no experience try to navigate installing it. When they get stuck, and stuck and stuck, fix the problem. Your help line was quite helpful when I finally stumbled upon how message you. I had to laugh (no, I didn’t, I boiled with rage) at your help line that had one of its Mandatory fields, of How Are You Connected to a Server, or some such garbage tech talk (something about VNA or something). Nerds know that sort of garbage, purchasers of your app don’t. It rendered your Help Site inaccessible to anybody but nerds, and they don’t need help. I would never, ever of paid for your app if knew how much grief, rage and frustration it would cause..Version: 8.5.1051
✓ Could be more user friendlyHave had this product for years across multiple devices and it offers great protection. Not the easiest to renew or change plans if you’re not on an auto-renewal subscription. Had to change my payment type once and that was way more effort than it should have been. Product is great but the user experience is far too admin heavy..Version: 11.1.1044
✓ A ScamI have used Trend on my PC for years. I downloaded to protect another device on my new IPad and found the app only prompted to use its upgraded paid version and rated my security as poor, including because I didn’t have secure Facebook and Twitter logons, which I don’t use. The app appears next to useless to me with this sort of advice. This has totally lowed my opinion of trend as a reputable company and serious consider alternatives once my subscription lapses. The app deserves only one star for this blatant con job..Version: 8.2.1062
✓ ProblematicHave been trying to get it to renew for weeks with no luck. Sent many notifications of problem but never heard back..Version: 8.0.1142
✓ Scam ArtistsI unfortunately purchased trend and paid for a subscription, I was charged but the service was never applied to my account and it just told me my license was expired and tried to get me to pay another subscription even though and I have proof on my bank statement that I paid for the license. Serious waste of money , now I’m out money which I doubt these guys will return to me. You want actual mobile security get something like norton.Version: 8.5.1051
✓ I had to manually factory reset my phoneI paid for premium as I have Trend Micro on my laptops. I wish I could give this a -10, this app crashed every single application on my phone, everytime I made a call it will flicker off, cut off the conversation and restart my phone. It would not let me text, view emails, or apps without crashing. Horrible horrible horrible. I had this app for 4 hours!!!!! It crashed my phone so bad that my phone kept on restarting, I was pretty scared as I couldn’t access anything or use it. To get my phone back to normal I had to connect my phone to iTunes and do a factory reset to get my phone working. I have never been so stressed! DO NOT DOWNLOAD!.Version: 9.2.1045
✓ Delete!Have used this for two years now. About 6 months ago, I deleted it from my iPad because VPN was not needed (not “air”, and never connected to anyone else’s WiFi). Now, over the last month, maybe longer, the Safari browser just stopped working on my iPhone. Would not connect to any website nor would it allow me to follow any links (known to me) from my email. It’s like something locked up my phone as if parental control suddenly got switched on. Checked every setting-no reason it should be behaving this way and of course, VPN cannot be turned off. Deleted Trend Micro, and instantly, my phone connects again (same thing happened with a different browser as well). Sooo frustrating being out and about, unable to search for stores, restaurants, attractions, etc. Used to be a good service, what happened?.Version: 8.1.1100
✓ Your app is like a virus 🦠 slows my systemI don’t know what happened but I’ve used you guys for a while now and although I could see slowdowns in my WiFi access speeds they wer aggravating but tolerable. I’ve now gone from WiFi connection speeds of 400+ Mbs to 10 and 20 Mbs. I’m running an iPhone 11 Pro and it was fine before. I know it’s your app because I still get blazing speeds from my iPad Pro 112.9 and my wife’s iPhone 8’s and my wife’s iPad 7th generation in the same room in the same seat run simultaneously or minutes apart. The only difference thankfully 😅 I didn’t load them on my other devices. You need to fix this or I’m gone as a customer. I wish I had never purchased your services for a year because if I stop I’m still locked in for a year. I’m not impressed. I also use your other app for protecting my system and now I’m suspicious of it too but I’ll tell you in the ratings for that one..Version: 8.5.1057
🙂 Trend Micro Mobile Security Positive Reviews
Trend Micro Mobile Security works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Trend Micro Mobile Security.
⛔ Trend Micro Mobile Security Problems
