PetDesk Negative Reviews

PetDesk App Complaints & User Negative Comments 2024

PetDesk app received 22 complaints, negative comments and reviews by users. Have you ever had a bad experience using PetDesk? Can you share your negative thoughts about petdesk?

PetDesk for Negative User Reviews

✓ Stick with calling! Another wasted trip because of PetDeskWe scheduled for a dental appointment in advance on PetDesk for a dental for our cat. We drove all the way to veterinarian one on the scheduled appointment day but were refused because of PetDesk appointment glitch—this is NOT the first time PetDesk app has screwed up appointment scheduling. We already know that for a dental appointment you have to only click on the Dental option (do not click on other options) or it will not book with the correct appointment priority type of availability. We drove over 50 miles with our senior cats again for a wasted vet visit and had to schedule in person instead of the PetDesk app. We are so upset and disappointed and FRUSTRATED with the PetDesk Ap. Our cat really needed his dental and we miss work (Which enables us to PAY for the vet visits) to take our cats to the vet..DCLove101Version: 5.1.2

✓ Good for pet infoUnfortunately, it gets a failing grade when dealing with appointments & reminders! and numerous reminders from providers, that do not update their system or the PetDesk app and get lot of useless emails.NoaylsVersion: 8.9

✓ Always updatingTried to enter information, went to save and get the red sign telling me that they are currently updating my experiencce with even more features. On a Monday morning? Really?!? For hours?!? Is the app gonna make me some breakfast too? It should if it takes that long to upload new features. Or maybe the app was not ready to roll out and the vets bought a pig in a poke. OMG! Got an email today from PetDesk apologizing for my bad experience. The asked that I email their customer support so they can get more information. Well, how do you like them apples? It only took a month and a half to respond. That has to be some kind of record, I’m sure of it, especially whem snail mail is faster than your email. I know, your site was updating with important new features! That’s the ticket! I won’t be sending an email to support as I approach retirement age, and I suspect I’ll reach that age long before support can possibly respond. I’ll just talk to my vet and explain it all to him. He is the one that is ultimately is adversely affected by a bad app..Thorjr65Version: 5.7.6

✓ HistoryWould be nice to see a history of all appointments and treatments. Currently can only see future appointments and current ones drop off..ZzzszzsszzdjshdVersion: 9.9.1

✓ Seriously. It’s 2022 for crying out loud. And yet…You would think that in 2022 that people would be able to create an app that would except alternate characters besides just letters, because not everybody only has just letters in their name. If we’re supposed to be an all inclusive global society, why can’t people write apps that will accept an apostrophe? And that’s not just it. There are a multitude of languages that use characters that are not just letters. Even languages in the United States that are not just letters. It’s infuriating that at this point in time everybody is still forced to conform to basic English instead of being able to spell their name their proper, legal way..ShadowpixyVersion: 8.0.1

✓ Not a fanI used this app to schedule my dogs appointment at the vet and gave a window of like 10:30-2. The appointment app then told me I had a time at 1 o’clock. Then 2 hours later it sent me another email telling me my dog had an appointment at 3. I called my vet to confirm the time and they stated I was in at 3. Later I got a reminder and a request to confirm my appointment at 1. I called again and they stated that she in fact did have an appointment at 3. So it scheduled my appointment during I time I did not request and it scheduled an appointment that I did not have. Don’t waste your time with this app, just call your vet and get it scheduled it’s way less painful..Reviewer 57890132Version: 8.10.2

✓ Good but not great - SuggestionI like most of the things about this app. It’s pretty easy to use, my vet seems to like it, I can easily see some of the information I need. However, there’s a huge missed opportunity. When I make an appointment, I want to be able to put in notes to list whatever issues my dog is having and keep that for future reference. It needs to have a place for my vet to add diagnostic notes, instructions, etc and a weight tracker. There was an old app that had this and is no longer available but I loved it. Made it easy to see trends and remember all the problems we had dealt with. With 5 current dogs and 5 no longer with us, it’s hard to keep track of and remember ever little thing that I need. Also, while I love the lab results being available, I have no idea what any of that means. I would love for my vet (or me) to be able to enter notes and translate all of that into something understandable to someone with no medical background. Finally, I’d like to be able to “archive” a pet’s profile when they pass on rather than delete it. It just seems harsh to remove them, but maybe losing 4 in two years made me over-sensitive to that..DogMommaCharliVersion: 8.10.2

✓ A review for the PetDesk appI think the PetDesk app has changed. Or a few things that was on it before that I no longer see. It is not changed for the better. I was very happy with it before, but not now. Things that have changed: 1. I can no longer find my Pet’s lab work, testing, etc. that has been done. 2. I was able to see older Appointments, lab results, x-rays & even older medicines. But I cannot locate them now. It was nice to be able to have that info to compare to prior studies. That way you knew if your pet was getting better or worse. 3. If you could give a little instructional video of how this app works that would be great. Please please turn the app back to the former version..Reenie514Version: 6.1.1

✓ Used to be good...This app used to work well, but then it stopped sending me notifications (despite everything being turned on), or it would send me notifications hours after the set time. I emailed their tech support and they said they would look into it and get back to me. (They never did and it's been weeks) The app then kept sending me reminders for my dog who passed away, even though I had deleted her from the app, which obviously was painful and caused me some distress. I ended up deleting it and now just use the reminders app..KaylottaVersion: 7.5

✓ RidiculousWe suddenly lost our cat and we were getting email reminders to refill medicines that we no longer need/ were kind of upsetting. My husband has been attempting to unsubscribe/ close this account to stop the emails from coming. When he initially requested this to be done he was asked for a reason which he gave. We then got ANOTHER email asking why we want to cancel this account. I understand that information will be lost when the account is closed and you want to insure there’s no issues. But just MAYBE when someone tells you their pet has passed away you don’t need to send insensitive emails asking for a SECOND time why we are closing the account???? If we ever do get a pet again in the future I will for sure never ever sign up for the junk again. Thank you for your insensitivity..Mrsfigg56Version: 9.1

✓ Okay app, but has limitationsIt seems to do most of the things it claims, but the inability to change the units to metric is very annoying. Likely won’t be using this as my primary pet app..BeepboophumanVersion: 7.9.2

✓ Looks amazing but...The app is very intricate and well managed. I love how you can add reminders and to-do lists. I bet these features are amazing and I would rate it a higher rating but unfortunately the app will not allow me to add reminders of any sort. I was only able to add my pet profiles and providers. It won’t let me add any sort of record/reminder of given medications, vaccines, etc. Every time I fill out every field for the reminder and click create, a pop-up that states “Sorry. Request failed: bad request (400)” appears. At first I thought it was because I didn’t fill in every field but that wasn’t the case. Plus I deleted the app and downloaded it again, nothing. Please sort this problem out, I would hate to leave this bad review over an issue that can be resolved. I really want to be experiencing the app that most of the pet owner community is buzzing about!.Anonymous33445Version: 5.0

✓ Crash!I updated Petdesk and it crashes no matter what I do. Frustrating..Sharon@MedHatVersion: 8.3.1

✓ So Frustrating!This app is a fabulous idea, but it’s rarely correct. I get hung up on pretty much everything I try to do on it. The appointments are never right, I get reminders for appointments that have already passed (as in months ago), and just now I tried to update the picture on my puppy’s profile and got stuck in the picture selection process. I can’t get back to the profile page, or any other page in the app for that matter. Now I just have to wait an hour or more to get back in and try again. The only thing it seems to get right all the time is trying to sell you pet health insurance. It’s frustrating to the point that I rarely use the app anymore. Unless I’m in the mood for an unnecessary challenge, I avoid opening it. Honestly, I wish my vet would just hook up with another app..SMBaerVersion: 8.9

✓ Main features do not functionThe most important feature, connecting with your vet (and other providers) does not work. I work in tech, and am very familiar with general and advanced app functionality. Although clunky, the app does allow you to search for providers. But once you find the provider, you cannot select them. What I assume is a processing wheel appears for a split second then disappears, with nothing actually being selected. There is no way around it. Without this feature the app is essentially just a storage space for you to manually input information about your pets, and nobody really needs that. The other features, like manually adding your pets’ details, function very poorly - having to click in very specific parts of the fields for it to become editable, lag time after clicking on something, pages closing upon completing certain fields. It just seems like no thought went into the design of it..Jes858585Version: 9.9

✓ Error message keeps coming upI keep getting an error about an unacceptable response time whenever I open the app.Akita19822010Version: 8.9

✓ Not inclusive of farm animals, doesn’t track pets historyI was very excited when my large animals vet began using this app. Until I realized that there isn’t a species option for “goat” “cow” “chicken” “pig” or “duck”. I have had to register all of my goats as “dog” because when the “other” category is selected there is a glitch which will not let you advance through the rest of the pet profile. All of my cows are registered as “Horse” again, because of the same glitch that doesn’t allow processing with “other” selected. Also, I really expected this to function as a “MyChart” for pets and when my vet came to the farm I told them I was so excited I would be able to track vaccinations and health exams through this app. They looked at me like I had two heads. They told me they don’t have a way to input information into the app, and they didn’t even know the practice had begun using the app. So, maybe I can kind of make appointments, but it’s really disappointing otherwise, and not farm friendly or inclusive..ER_Nurse/momVersion: 8.4

✓ Unreliable, can do more harm than goodThis app is used by my vet to manage appointments and communication. It failed at the latter miserably and, as a result, put my pets’ health at risk. I took our newly adopted cats to the vet on 9/12. The vet prepared parasite medicine on the next day given their test results. Even though I enabled all forms of push notifications in the app - banner, email, text - nothing came. Unfortunately, the vet put too much trust in the app and didn’t call me until three weeks later noticing the medication had not been picked up. For god’s sake, the worms are not hurting the cats too badly. If this were some more serious illnesses, a delay in weeks could have really jeopardized their lives! I will certainly find another vet after this experience and hope the next one does not use the same app..JJia22Version: 8.10

✓ Loved it, 400 error recentlyWe used this app a couple of years ago and loved it. Recently downloaded again and I’m getting a ‘Sorry, response code unacceptable: 400. This is happening with any action I try; adding a pet, editing, etc. I’ve deleted the app and am now getting the same error when I am trying to login. I’d love to be able to use it again!.Hardtop01Version: 8.9

✓ Design Flaw? Developers not responding.I use a password manager and my passwords can be pretty long. It requires a copy/paste function for the password input box, since the passwords are just too long to type in. This app does not let me paste a password in the input screen. I’ve never run into any other app that has apparently disabled the paste function to input a password. Perhaps it would work on a desktop, but not on my iOS devices. Don’t know if this is by design or accident. Without being able to log in, the app is pretty useless for me. Update. Still no changes and no reply. I don’t understand the purpose behind any app that doesn’t allow a password manager to input login credentials. It’s almost as if they are encouraging weak passwords. Still won’t use that kind of app..TrackerguyVersion: 6.2.4

✓ Français svp!En anglais seulement!.Sosvideotron!Version: 8.12

✓ Not enough explanationsMy primary interest in this app is to see the lab results for my cats, but you have to be a vet to understand the information. If a result is above or below the standards there’s nothing to explain why and/or what the significance is of the result. Most are just initials, for example WBC, which I assume is white blood count, but there’s nothing here to help you as a pet owner. In my personal blood results things that are concerning appear in red and an explanation is given along with a recommendation to discuss with your doctor. With vet costs equal to and exceeding personal health care costs more information needs to be provided to help pet owners make educated decisions regarding care for their pets. Regarding the other sections I can more easily call my vet directly to get the information..AvidvreaderVersion: 8.13

PetDesk works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact PetDesk.