Boundless Negative Reviews

Boundless App Complaints & User Negative Comments 2024

Boundless app received 44 complaints, negative comments and reviews by users. Have you ever had a bad experience using Boundless? Can you share your negative thoughts about boundless?

Boundless for Negative User Reviews

✓ Totally clunkyForced by my library to switch to this; the previous app wasn’t that amazing but at least it opened to where I left it. I can’t believe that if I go away for even 15 minutes I have to start at the beginning and go through all kinds of layers first picking my account from the one (1) accounts, then going to where my books are located then finding the one I want and finally, then clicking to open it …. just to continue where I was. I hate it. Hopefully I can find the books I want on the other library apps after I finish this book. EDIT: I have enabled the shortcut in the settings; it does not work, and still opens to the landing page.JfsjsjtskydkydiydiydkydkgdkydVersion: 1.1.1

✓ DisappointingMy library switched from Axis 360 to Boundless. The latter has all of the deficiencies of Axis plus other problems like not defaulting to My Shelf but rather to a screen of users. Of the many weak points, most annoying are not having a view for how far you are in the book, not being able to go forward or back a fixed amount , and the fact that the option for automatic updates is not available. All in all, worse than Axis..PacificRimreaderVersion: 1.1.6

✓ WorthlessUpdate: still worthless. After waiting over a month for a book it was automatically checked out when available. Great I think but no, book will not download on either of my devices. Have logged out and back in, ap updated, signed in and out of my devices. Support had no solution. Delete and reinstall so to see if that helps which will cause the loss of the book I’ve been waiting for. Will have to explore other options for reading. Initial Review: Forced to switch from axis360 so I downloaded the ap excited for an improvement. After download I get the “welcome - let’s find your library screen” . No matter what I search ap says “hmm, can’t find anything, try another search”. I’ve tried first word of library name, city, first word of my county (which is also used as library name) and name of major city nearest our suburb (Denver). Nothing comes up. Meanwhile axis360 no longer works. No matter what tab I try I only get the message “invalid login” with no way to log in (or out). I’d give Baker &Taylor no stars if I could. Pretty disappointing and frustrating..NgugfdyVersion: 1.1.12

✓ App issues not a joy to use but I can at least read a library book.Not sure why people develop apps for the iPad that ignore the orientation of the iPad. Now that I have a book to read I am reading the book in landscape so that is a good thing. The inability to support landscape when the app opens is annoying, at best. In addition the app gets into a mode where the top and bottom of the app randomly start appearing and disappearing. Especially annoying when I use black background and these elements of the app do not follow the theme I selected. In this book the Table of Contents does not appear even though it is listed when tapping the icon on the top left. This has hurt me several times because the bottom scrubber suddenly appears and my hand hits it and of course the app provides no method of getting back to where I was reading. One last annoyance, when the app was updated my settings were ignored and I had to go back in to reset them. I had hoped this would be better since I was forced to use it by my local library. The best I can say is at least it is being updated..G_ChipTVersion: 1.1.20

✓ Missing standard featuresNo page turning graphics. Just jumps to next page with a hint of scrolling up. At least 10 -15 years behind the times. Hard to reliably go to next page. Arrow icons needlessly appear with larger white header and footer. White header and footers always visible regardless of page color setting. Got this Axis 360 successor only to read obsolete item from library. Had deleted Axis years ago as worst reader app. Boundless isn’t boundless unless they mean an amorphous blob of an app with no fixed idea of how to operate. Text is randomly cut off at bottom of words which I’ve never seen before. Like some infinite monkeys were set to work cutting and pasting lines of text from paper books. Will dump this app as soon as this book is finished..BingersolVersion: 1.1.20

✓ Huge downgrade from Axis 360Our library recently switched to Boundless. It has more limited viewing options. In particular, no font size control at all. In order for me to have a comfortable font size I use a single page layout in portrait mode, then rotate my tablet to landscape. This forces me to scroll down manually as I read each page. When I change pages I need to manually scroll back to the top. Very clunky. Plus, the font is fuzzy rather than sharp in this orientation. Now, as I begin my third reading session with a book, Boundless does not recognize that I have any books checked out. I have no idea why our library switched but Boundless is a big disappointment and way inferior to Axis 360..Dnwos..@#$90Version: 1.1.5

✓ BoundlessAfter multiple conversations with and patient instruction from the wonderful library staff, still having VERY frustrating issues w this app and no alternatives. Of many, the worst is no matter how many times I update both my iPad and delete and reinstall the app, it randomly will not allow access to downloaded books without a Wi-Fi connection. It tells me I can access them in my downloads, I can SEE the books available, but no dice unless I can find and reconnect to Wi-Fi. I used Axis 360 for a very long time with no issues. This has been continuous with no other options offered. I HATE this app..RingochachaVersion: 1.1.15

✓ Not a happy beginningI’m not certain why the San Francisco, Public library decided to move to this app. But it hasn’t been able to keep up with the influx of new people. It gives you issues about not being able to play or connect to the Internet when you’ve already downloaded the books to your your device. Also, when it starts to work, it’ll play a few minutes and then turn itself off for no apparent reason. After stumbling through multiple chapters, like this, connected to Wi-Fi and walking through the city. I just have to wonder how much longer before we go back to Axis360 or they fix all the operational this app. What a waste of time on checked out material..TroyDeanVersion: 1.1.9

✓ I Wish the Hyperlinks WorkedI’m reading a nonfiction book with many footnotes (20+ per chapter), and the hyperlinks in the inline text do not pull them up. With the print version of the book I’m reading, I’d at least be able to skip to the end of each chapter and keep a finger there to flip back and forth as needed, but it would be too laborious to page back and forth in the electronic version on the Boundless app, so I’m forced to wait until I get to the end of each chapter and then read them one after the other and try to recall what each was referring to. I remember Axis 360 was also very buggy for a long time—years, as I remember. I hope Boundless gets this fixed much more quickly. It’s really disappointing that Baker & Taylor didn’t learn their lesson with that app and all the bad reviews the first app got..ThemakerandthebreakerVersion: 1.1.14

✓ Missing common features of other ebook platformsI would love to see this app have the ability to change fonts to more than just open dyslexic or not. Also when reading at night and using the black background there is a bright white banner on the top of the screen that is incredibly annoying. Also when ever I go to my stuff and pick the book I want to read, it does not remember any of my previous book settings of font size and background color. So I have to reset all of that each time I read..TlfontaineVersion: 1.1.3

✓ The Narration Voices; ConfusingI do not understand why, if I choose an audiobook, I get the written version and then I have to hunt all around for a way to play the audio. And, if you love the sound of a robot reading your novel, you will be thrilled with this app. 😤 Stilted, monotone voices no matter which one you choose to do the narration. Why not separate reading books completely from audiobooks? Let me download an audiobook and press play and off I go. My normal library app does just that…separates the categories…..and my audiobook plays beautifully. I do like that you have included a rating system but there are too many short stories. I want to listen to a full novel or autobiography. Thank you for listening..VintageLPsVersion: 1.1.5

✓ Boundless/Axis 360 same problemsI had hoped Boundless May solve some off the difficulties I have using Axis 360 reading ebooks. Unfortunately none of the issues with page turning have been addressed and I still seem to spend more time finding my place in a book than reading it. I am ever hopeful that this service will resolve these issues in due course; if they are an annoyance to other users too..VvburmVersion: 1.1.8

✓ Book doesn’t load to read-Update: the developer reached out and ask me to uninstall and reinstall the app. Made no difference in the behavior. The book still doesn’t load for me to read. They app is supposed to let you do one thing and that is “read digital books” and it is failing at that!! -My library , Palo Alto, moved to this ebook library from Axis360. I downloaded the app, selected my library and logged in. The shelf showed my checked out book. When I click on “Read”, it tried to load the ebook but something was’t loading, it just kept spinning. I gave up after awhile, shut down the app and reloaded it. Same issue. The book does not load. What is a point of an ebook reader if the app cannot load a book to read? Super disappointing….Queen1820Version: 1.1.15

✓ Pages load slooooowww….I am on my second book I’ve checked out of my library. Reading on a 2021 Kindle Fire. First book I did not download because I couldn’t figure it out, and pages loaded slowly. Figured it was just my wifi. 2nd book I was able to download and it’s absolutely terrible—even worse than before. I have to swipe when I’m only halfway through a page to have the page turn when I reach the end. You are waiting at least 5 seconds for every page to turn on a downloaded book! I will finish this book, but doubt I’ll use the app again…..IL Farmer's WifeVersion: 1.1.8

✓ Freezes and won’t launchI didn’t love the switch from Axis 360, but was getting used to Boundless despite the clunkiness. For example, why do I have to select my profile every time? Why can’t it just open on my shelf? And don’t get me started on renaming audiobooks as eAudios. Audiobook is a very common term that everybody else uses. My big problem right now is that starting yesterday, the audiobook I was in the middle of will not launch. I go to my shelf I can scroll through my checked out books, but as soon as I try to play the audiobook, the whole screen freezes and I can’t do anything, I uninstalled the app and reinstalled and it is still happening..AnnwexVersion: 1.1.16

✓ Absolutely HorribleEBooks load on iPhone but not iPad, audiobooks require constant internet connection, and have 30 seconds forward/rewind buttons (and who needs to rewind whole 30 seconds????? when you get back to a spot you wanted to relisten, which was only 2 seconds ago, you already forgot about what exactly you needed to pay attention to, hence rewinding again…..) but even those ridiculously annoying fw/rw buttons aren’t available on iPhone’s Lock Screen/Apple Watch - only absolutely useless “go back to the beginning of the chapter” arrows, but even those take you to the beginning of a previous chapter!!!!!!!! Are you vying for a stupidest app prize? Is somebody on the inside trying to destroy your business??? Get your act together by swapping controls available on the Lock Screen - from “nextest chapter” arrows to 30 second forward/rewind buttons, and improve from there..Sam7123xxVersion: 1.1.11

✓ Worst app everWas forced to move to this app when Axis 360 was no longer available. It is cumbersome, poorly designed and full of bugs. App will freeze, spinning aimlessly or comes up with black pages. You can swipe or adjust pages size with gestures, so you are forced to use arrow buttons which often took several attempts to advance and then it will catch up and skip multiple pages. If I could give it zero stars I would. Unfortunately our library system exchanged a perfectly good system Axis360 for this. Have no choice but to suffer through this until someone wakes up and replace this system..MyMaiManVersion: 1.1.8

✓ UghIt’s fine (I guess) but why do I have to press such a specific spot to move forward a page? And why does it take 3 clicks to get to the book I was last reading every single time? I don’t use profiles and it seems like defaulting to my shelf would make more sense than the browsing page (where most books have a wait list anyway). Also, I would love to have options for progress, such as a percentage of the book I have completed. My current book says page 23 out of vi which is not actually helpful and it seems annoying to have to go to the end of the book to see the number of pages. This is my last resort app for when my library has a wait for the physical book and the kindle version. It’s barely worth using.JLPITVBVersion: 1.1.19

✓ Back to the 2000s: An App UI NightmareAh, the joy of navigating an app that harkens back to the heyday of 2000s design - if only nostalgia applied to user interfaces. First off, why am I forced to choose a profile every single time I open the app? Am I running a public library's computer here? Even then, would it kill the app to remember my last choice? Moving on, the audio controls on the iOS Lock Screen are as basic as they come—lacking 30-second skip buttons, neither backward nor forward. Because clearly, we all have the patience of a saint when we accidentally miss a crucial plot twist. And don't get me started on the “chapters” in the audiobooks—if you can call them that. They lack titles and seem to have a mysterious aversion to aligning with the actual chapters of the book. Why? We may never know. In an era where Apple Books, Audible, and Libby are spoiling us with seamless, user-friendly experiences, this supposedly brand new app feels like a relic best left in the digital archives..BensfoVersion: 1.1.16

✓ It’s TerribleI’m so disappointed in this app. Was a big fan of Axis 360 and recommended it to my book club and many others. When it suddenly disappeared, and Boundless came up, I thought ok, same company, so maybe same quality. It’s the worst reading app ever. I cannot download a book without the endless looping screen for days. Worse yet, I can’t return to my home screen while that thing is looping. I've asked my local library and they agree that it’s buggy. They were only able to get in after several tries on their main system computer. I use a relatively new iPad and iPhone, both updated regularly, and Boundless is the buggiest app I’ve ever used. Please fix it!.CoastalGrannyVersion: 1.1.17

✓ Overall, very good but……I like the new Boundless app. My only issue is that while my Wish List states that I have 76 titles, when I tap the Wish List I only have 10 titles available. This occurs on both my cellphones and my iPad Pro. The app recognizes that I have 76 titles. Yet, it only gives me access to about ten titles. Hopefully, I did not lose my list. Update: I updated the Boundless app as recommended by the developer. I updated on both my new iPad Pro and iPhone 14 Pro. Once again, I only have a small percentage of my Wishlist. The update did not correct the issue..JuyhiyfhVersion: 1.1.15

✓ Incredibly unimpressedStill trying to make sense of the switch from axis 360 to Boundless. I had far less issues on axis 360 then I do now. I utilize boneless for audibles. I always download my books but even after downloading on Boundless, it will alert that i am not connected to Wi-Fi and thus unable to play/access the book. I have figured out a roundabout way where I start playing the book when connected to Wi-Fi, which will continue as I drive. But should I not connect prior to leaving a location to drive? I will not be able to have access to my book So frustrating not being able to use the audible we needed. Especially when they are “downloaded.”.HB KoppVersion: 1.1.5

✓ Needs improvementI like that this app tends to have more immediately available titles than my local library’s other streaming audiobooks. I don’t like that the app is slow, titles/authors are hard to read from the view on ‘my shelf’, and length of audiobooks isn't listed for many titles. I’ll probably keep using the app because of the shorter wait times for popular titles but Libby and Hoopla are easier to use. Eta: happy to learn that my bookmarks and where i left off were saved after I re-downloaded the app (it wasn’t working) and re-downloaded my current audiobook..Chris.991Version: 1.1.19

✓ Worst eBook reading appWhenever I open the app, it takes three buttons to get back into my book. I have to tap the profile I want to use (even though I’m the only one who uses this phone and the only one who uses Boundless, so there’s only one profile). I have to tap on My Shelf because it defaults to the “Library” tab. Then I have to tap on the only book I have checked out. Then an interminably long loading screen appears before my book actually loads. The app should just reopen to the last book you were on. Every other ebook reading app I’ve used does that. Instead, by the time I get into the book I want to read, I’ve practically lost my interest. The reading experience itself is also very bad. If you change the color of the page, it still leaves bright white bars on the top and bottom of the screen. You can slide to change pages but there’s no animation that indicates you’re doing that (in fact, when you swipe right to left, the text actually moves up and down slightly, which is very disorienting). Just by far the worst iOS ebook reading experience I’ve had, and I’m disappointed my local library recently started using this platform instead of a more reliable and easier to use one. I’m sorry, I’m sure the team working on this is made of good people who are trying their best, but using this app is just a really bad experience right now..LiterroyVersion: 1.1.19

✓ So much worse than axis 360!This app is so unwieldy - I can’t even read a book across devices, there’s no way to tell boundless to download a book to your device - it either does it on its own, or you are out of luck. I started listening to a book on another device, but now I want to continue listening on a different device. It shows that the book is checked out to me, but it also shows me as being at the beginning of the book. When I go to the chapter listing and choose chapter 12, I’m told that it’s not downloaded to this device, yet there is no way for me to tell boundless to download he book. Arrrrggg. There are several other problems with this app. I want axis 360 back!.Alien DogsVersion: 1.1.9

✓ Needs work to improve the reading experienceI like that my library has some titles available through Boundless faster than are available through Libby, but the reading experience leaves a lot to be desired. It’s bad enough that I’m forced to read on my iPad rather than my e-ink reader (note that you can’t send books to kindle through the Boundless app, unlike Libby), but at the very least it would be nice to have more than two font options to pick from. And I absolutely hate the page turn interface. It is not a smooth page swipe; it is clunky and distracting from the flow of reading. Hopefully they will make improvements, because it’s almost not worth reading on. I’d rather wait for Libby to have a copy or buy the e-book..AZhuntressVersion: 1.1.17

✓ Nothing loads editedForced to change from axis without warning. Lost what I was reading and can’t get a single book to checkout. Spinning circle of death then screen randomly changes the book showing. EDIT Got a book to load and downloaded it so I can read it offline and not burn battery, but app always tells me when I open it I can only read books downloaded when offline, then sits there and doesn’t show what I already downloaded. Must connect to wifi and reboot device every time so it sees the book before disconnecting again. Downloaded Hoopla as an alternate and somehow it is even worse..Ksc103Version: 1.1.1

✓ Many of the same glitches as Axis 360I’ve now been using this app for about 2 weeks since my county library switched from Axis 360. I’ve found many of the same issues in Axis 360 still exist in Boundless. In particular: page turning is not smooth and the app often switches my preference for single column and dark background back to the default of double column and light background, forcing me to reselect my display preferences. I’ve also twice had the app switch to an unreadable format with only the top 10% of the screen used with a very large font and clipped text lines - fortunately restarting the app restored the display in those two cases. Another small frustration is the functionality of word definitions. A verb in the past tense or a plural noun will almost always lead to a definition of “past tense of <word>” or “plural form of <word>” which isn’t particularly useful. It would be very nice if you could then continue by selecting the cross-referenced word on the definition screen and have that go to the definition you wanted..CreirwyLotusVersion: 1.1.3

✓ Still crapI cannot believe they created an entirely new app and have not corrected their exceedingly annoying interface. Chapters that don’t map to the #chapters in the book bc prologues and author dedications count as the first few. No way to of see the total time elapsed or the time remaining, and you’d better not miss the end of a chapter, bc if it moves on to the next chapter and you want to back up 30 seconds to relisten to what you missed, it will not go further back than the current chapter, so you’ll need to go back a chapter and then forward through it to get to the end. The good news is, this app is so crummy that I can often get audiobooks on here from the library far before I can get them from the much better designed Libby app..BSGTNG21Version: 1.1.0

✓ Library Employee ReviewIncredibly unusable app. The website is no better. Titles won’t load. The home page won’t load. Search results don’t load. Audiobooks and ebooks that are already checked out to someone don’t fully load— or re-load with different settings or at the wrong page/chapter/time marker. “Always available” titles that are supposed to have unlimited copies are frequently marked “unavailable”. What a joke. Even if you catch the app on a good day, the book *covers* don’t load— and since the developers apparently hate blind people and accessibility, you don’t know what the books are because the titles and authors aren’t listed with the covers— you have to rely on the picture of the book cover. Any and all attempts to give feedback or report bugs are met with silence— no replies, no assistance. The replies to these reviews from the developer say to uninstall and reinstall the app. I’ve tried this. My library’s patrons have tried this. That doesn’t work. And yes, I’m connected to wifi and cellular. I tried the website on my Ethernet-connected desktop computer. Still NOTHING. This app is a nightmare to try to use and I’m frankly embarrassed to have to tell my library’s patrons about it..ClairexluneVersion: 1.1.16

✓ UghThis is the worst audiobook app I’ve used. I dread seeing that my library only has an audiobook on Boundless. It’s more modern-looking than the Axis360 app was but not any better functionally. Two stars because, with much difficulty, I can sometimes make this app do what I want. It’s hard to find the books I’ve already checked out. The app throws a fit when I try to use it without being connected to WiFi even when a book is downloaded. I don’t like that the profile picker appears every time I launch the app when I only have one profile. It was difficult to remove the auto-added additional profiles. Why are there multiple profiles by default? How often do people not have their own (free) public library cards and thus their own account?.AckalilVersion: 1.1.17

✓ Problems with page turningTurning pages is bizarrely slow on this app and it makes reading quite disruptive. No other reading app does this..LisaamdVersion: 1.1.16

✓ Worse than Axis 360At first I could not log on after my library migrated to Boundless. One of my librarians had to call Boundless where she was told I could not log on because I had two Axis 360 accounts. That was news to me. Once that was resolved I began to use Boundless but have been completely disappointed. Frequently, when I try to open a book I have checked out, I just get a circling lines showing it is trying to open. After about two minutes of waiting, I simply give up and close the app. I’ve deleted and reinstalled the app to no avail. I have also gotten a message that I appear to be offline. When I check my settings I am definitely online. If I open Libby at that time my book quickly opens. Actually, I never had these problems with Axis 360. Libby was far superior to Axis 360 and, somehow, the “new improved” product of Boundless is far worse..Prairie HistorianVersion: 1.1.15

✓ More like “worthless” amiriteI’ve downloaded this app 3 times. I’ve not ever been able to use it, because of the audiobook download issue everyone is writing about here (except, apparently, the lucky folks who are having a perfect experience/happen to be related to the app developers). I’ve done the dumb “tap listen to jumpstart the download” thing, and it failed again. I’m sorry, but if your app has like two functions and can’t do one of them, it’s not getting more than one star. The whole “close your eyes and throw salt over your shoulder and maybe it will start the download when you’re not looking at it” thing is really atrocious. (I’ve written multiple reviews because every time I open this cursed app, it prompts me to review. Another poor decision, developers).MSAndazVersion: 1.1.9

✓ Boundless? Nope!My library’s terrific option Axis 360 can no longer be opened. Instead I’m directed to Boundless. All my holds, checkouts, etc. supposedly we’re transferred. Guess what? Boundless can’t find my library. I type in the nearest city & I’m sent to a school library system, which doesn’t recognize my library number. What gives? Have the libraries signing on to this app have any idea how useless it is? Trying to use Boundless has been a boundless waste of time! Oops! The problem arose from thinking what was needed was the library’s name. No indication it was something else, but I tried a different tactic: Instead of the library’s name or location I wrote in Reading Arizona, which is the description of what one does with Axis 360. That worked. Good luck & keep trying & Boundless might work for you..Disgruntled in AZVersion: 1.1.1

✓ App does not workI have used Libby, Hoopla, and Axis360. All were useful in some ways more than others, but all were essentially useful apps. This app just doesn’t work for some people, and there seems to be very little consistency to the issues. Having read through multiple posts trying to resolve my issues, it’s apparent that the app is inconsistent at best and broken at worst. I’ve trying downloading multiple audiobooks as well as listening to them without a download, and I can do neither. I’ve tried with and without wifi; with and without the wifi-only option selected. I’ve deleted and redownloaded the app, restarted the phone, contacted their support (no response), waited a week, downloaded the update. Nothing works. Given that I not only can’t use the content I’ve checked out but I’ve also not been able to get ahold of anyone to help, this app has fully merited a 1* review..Traveling operatorVersion: 1.1.9

✓ Falling way behind other audiobook appsThis is still terrible for audiobook readers. The sleep screen does not allow you to skip back in small increments, only restarts the chapter. I am always losing my place while driving which is a deal breaker. On the main screen it only gives the time remaining in the chapter and no option to switch to see time remaining in the entire book. These are 2 basic features that make it virtually unusable. The developers need to start listening to avid audiobook readers when making enhancements otherwise you will continue to lose users to Libby and Audible. Even NetGalley’s app does these things. Quit worrying about badges or other silly enhancements and fix the basic functionality of the listening experience..BookishGirl2024Version: 1.1.20

✓ Decent facelift, but more complex and still lacking some basic controlsI appreciate the modernized fonts and colors, and particularly the readable chapter numbers and timing. The app also has a great new feature of profiles for multiple users. Unfortunately some other basic usability functions are lacking. For example a forward 30 seconds/backwards 15 seconds control for the phone and watch lockscreens. The play/pause controls don’t work on all Bluetooth headphones either. Apple, Audible, even basic apps like BookPlayer support this. Profiles would benefit from an optional “sticky” feature where the app opens to the last used profile for the many users who don’t share. The bookshelf as homepage feature/setting is needed but it doesn’t yet work..MrMobileFliesToParisVersion: 1.1.5

✓ UnusableIt says to find my library. I find it, I click on it, it changes color to show that it has been selected, AND NOTHING HAPPENS. I was forced to move from Axis 360 to this, and while Axis definitely wasn’t perfect, at least I could troubleshoot. I’ve been trying to get this stupid app to do something, ANYTHING, for a few months now, and I can’t even get to the main page. I’ve kept it out of blind hope that I’ll be able to use it someday, but I’m out of patience. I’m not a tech expert, but I’m not incompetent either, and there’s literally nothing I can do or even attempt to get this working, so screw it - it’s just completely useless..Athena613Version: 1.1.17

✓ Quick to get books but some issuesI like how there is no wait to get the ebooks, however, there are a few problems I have noticed. When I try to return a book it closes the app. When I renter the app, the book is returned but it’s kind of a hassle to reopen every time I return a book, especially if I just want to get to the next book in the series. Second, the turning of pages is glitchy not only on iPhone but also computer. On iPhone the page won’t always turn and you have to click it twice. Sometimes I am reading on a computer and when I press the arrow button it brings me two pages forward!.LilanabrobaVersion: 1.1.15

✓ DisappointingJust moved to a new city and updated my library, part of that was moving to Boundless. I’d never used Axis before, so didn’t experience the transition like other reviewers, but this app is terrible. Size of text resets after every chapter if you adjust it, if you want the page color to any other color other than white there’s still a white menu bar at the top of the screen, and it’s wildly glitchy. Earlier today, I was reading the book I had rented (and read 80% of) when the app suddenly crashed. I went to go open my book again and now I get the spinning wheel of death - it just won’t load! I quit the app and reopened it, I deleted the app and reinstalled it, then I even restarted my ipad and nothing worked. This is the only app that my library uses for ebooks, so really disappointing that it doesn’t seem to work..Meaghanb96Version: 1.1.15

✓ App stopped workingI’ve been trying to access my book for almost one week and it hasn’t loaded.Jlp2/13Version: 1.1.9

✓ Terrible ap, no supportBefore this ap the library here used Axis 360 which had some problems like freezing, losing your place but generally worked after turning off and back on and they responded to feedback (ie. they cared). The library went to Boundless and it is terrible for freezing and won’t reset with turning off and on.. After 4-5 Feedbacks/complaints, I finally got a reply stating they only received one and asking what problem I had (apparently they only got a complaint from the library as I detailed my problem in each Feedback). I detailed it again. I cannot access anything and it lost my checkouts, downloads, history, everything. Terrible and Zero help. DO NOT USE THIS AP. Overdrive is lightyears ahead..Proud Grandfather x 2Version: 1.1.12

✓ Does not work on Kindle FireBoundless is the perfect example of a software who doesn’t think they need a QA team. I love my kindle and have been reading on them since 1st generation. I have nothing good to say about this app. My best advice: hire a quality assurance team or say it is beta and get help from the community on all the bugs in this system. Next, hire a someone, literally anyone, to write up useful information on what the issues are and what updates are coming. Like most users, I had no say in what app I use for library books and this is completely unusable. In the 1 in 10 times my book actually displays on my shelf, the whole app crashes as soon as I try to open. I find it hard to believe loads of libraries have switched to your system. You must have an excellent sales team. Now, please use some of the money you have made to fix the system so people can actually use it!.Library user #47Version: 1.1.5

Boundless works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Boundless.