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Hoopla Digital App Complaints & User Negative Comments 2024
Hoopla Digital app received 60 complaints, negative comments and reviews by users. Have you ever had a bad experience using Hoopla Digital? Can you share your negative thoughts about hoopla digital?
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Hoopla Digital for Negative User Reviews
✓ Great appGreat app but would be even better if you could access binge pass from TV apps or stream from the phone to TV.Version: 4.52
✓ CrashesThe version downloaded on March 19, 2017 crashes when streaming an audiobook. This needs to be fixed NOW and the previous version put back up until then..Version: 4.11
✓ Doesnt work!It was very glitchy when i first downloaded the app. Cannot open ebooks or comics offline and doesn't give me options to stream the books. Can only listen audiobooks which isn't what i wanted..Version: 4.25
✓ ProblemsI really think I could like this app of hoopla if you would fix a few problems. I use the Libby app and really like it. So I thought I would try hoopla as a second choice to Libby since they’re both related to the library. The first problem is I like to read my books with the two column choice. So when I select that option on hoopla, it duplicates a lot of sentences and paragraphs. And that happens too often for me. Then comes the bookmark, which is laughable. Sometimes the bookmark will take you to where you’re supposed to be and sometimes it won’t. You need to set up your bookmarks like Libby does. So that your bookmark tab is showing the whole time you are reading that page so it reminds you to disable the tab, while you are reading. the way you have it set up is very awkward. Another problem is that when you quit reading for a while during the day, or power down for the day, a lot of times when you go back to read, you have to start from the very beginning, instead of taking you right to your place that you left off. Another situation I ran into , when you go to the area where you read a few paragraphs of what a book is about so you’ll know whether you want to choose that book or not. A lot of the words are running together. Is there no proofreading? like I said, in the beginning, I think I could really like this app of hoopla, but the website itself needs quite a bit of work..Version: 4.56.1
✓ Problems FOR MONTHS!I’ve been using HOOPLA FOR IOS for forever and I have enjoyed it immensely! I appreciate having so much entertainment and knowledge right at my fingertips. I am very grateful that it’s free to use as well. HOWEVER, I am at my ABSOLUTE WITS END WITH THIS APP. FOR MONTHS, at LEAST 6, I HAVEN’T BEEN ABLE TO BROWSE FOR ANYTHING, because NO MATTER WHERE I GO IN THE APP, or what I’m looking at, I AM JERKED AWAY BACK TO ONE OF THE MAIN SCREENS. I AM SO FRUSTRATED AND ANGRY OVER THE MULTIPLE ISSUES THIS APP HAS. I HAVE CONTACTED THE COMPANY MULTIPLE TIMES, detailing the problems that are going on, carefully explaining exactly what is happening. But NOTHING HAS BEEN FIXED!!! Nothing!!!! FOR MONTHS!!! There are OTHER PROBLEMS BESIDES WHAT I’VE MENTIONED- DUPLICATION OF TITLES IN A LIST. I.e. I Look up books by LOGAN RYLES, AND SAY 4 books come up, then the same 4 BOOKS WILL SHOW OVER AND OVER DOWN, down, down the page, FOREVER!!! That doesn’t upset me as much AS NOT BEING ABLE TO SCROLL DOWN ANY LIST OR CATEGORY, or READ THE SUMMARY OF A MOVIE OR BOOK OR EVEN SEE WHAT THE HOOPLA MOVIES OF THE MONTH ARE-BECAUSE THE SCREEN IS JERKED AWAY, AND I’M TAKEN BACK TO THE HOME SCREEN. AAAHHH I’M SOOOOOOOO FRUSTRATED!!!!!!! Please please PLEASE PLEASE PLEASE PLEASE PLEASE FIX THIS APP!!!! PLEASEEEEE!!!!!!!!!!!!!!!!!!! and yes I’ve deleted again and again and downloaded again and again. NOTHING WORKS!!!!.Version: 4.54.2
✓ Does not open on iPad ProTitle says it all..Version: 4.26.1
✓ Doesn’t work offlineI can “download” an audiobook to my iPhone, but the app signs me out if I don’t have a live network connection. That is not much good if you want to listen to a downloaded book on the go..Version: 4.57.1
✓ Great app but 5 borrows per month is a jokeHoopler is a really really good app! However, it would be really nice if I didn’t have to worry about running out of watch credits so fast. I mean who watches five programs a month? I could watch that in a day, or even in the space of a couple of hours..Version: 4.49.2
✓ Doesn't work in the U.K.Tried to set up an account but doesn't find any uk Libraries..Version: 4.10.2
✓ Loses my place when I close the appI have to use this because my old library account with a library that uses Overdrive expired, which is the only reason I bother reviewing this. My place in ebooks and audiobooks keeps resetting every time I close the app out and I have to actually place a bookmark to mark the spot. I don't think this is supposed to happen. And it doesn't ever in overdrive. Also the ebook format is irritating. I want to be able to see the time, cell service, and battery percentage at the top of the screen. Maybe they could switch out the unnecessarily wide band at the bottom reserved for the 'percentage left' or whatever, make that smaller, and let us see the top indicators on phones. And the way the pages flip in the ebooks is jerky and annoying sometimes. But really my biggest beef with Hoopla is losing my place in ebooks/audiobooks and not showing the time/battery percentage/cell service indicators at the top of the screen when reading an ebook. I need to know what time it is when I am reading because I like to read during my lunch break at work and I don't want to have to set an alarm or check my watch every few seconds to make sure I am staying within the allotted time. And I raise these issues knowing full well they could fix them because Overdrive has everything down perfectly basically. I wish my current library used their platform. Sad times..Version: 4.43.1
✓ No Audiobook PreviewRecently started using Hoopla for my audiobooks (previously using Libby). While the selection is plentiful and the app is easy to use, there are several issues that will most likely send me back to using the Libby app. The first issue is the inability to listen to a brief preview before borrowing the audiobook. If the narrator is someone I am unfamiliar with, I need to hear them read a bit first ... there have been audiobooks I have returned to both Libby and Audible because, to me, the narrator was unlistenable. If I borrow an audiobook from Hoopla and find the narrator not to my taste, if I return it then I assume that counts against the number of “borrows” I am allowed for the month. Can we get a preview button? Also, it would be great is the app would allow the user to adjust the jump forward/jump back times. 15 seconds isn’t much (especially if you fall asleep while listening in bed). Audible lets you adjust in increments and Libby lets you swipe for longer jump back times. Both of those things would be great, but for me —/a preview before borrowing is essential! Thanks much. Otherwise a very nice app.Version: 4.28
✓ Problems with e-books…As a blind user, I love the audiobooks and never have any problems with them. The e-books, however, are always a problem and it’s getting worse! I use the app on my iPad and iPhone. When you try to use voice over to listen to an e-book, it will give you all kinds of problems. It used to at least let you listen until the last page in the chapter. Now, I pretty much missed the whole chapter because it keeps stopping. Very annoying! Anybody that uses Kindle knows that you simply turn voiceover on, swipe down with two fingers and it will read to you automatically. Hopefully, they can duplicate this technology so that Blind people can enjoy more than just audiobooks. Thank you I am updating this review… They did make some changes where the voiceover reading experience is smoother. However, after each chapter of the book you must stop voiceover and then restart it for the next chapter which is beyond annoying! It would be wonderful if you guys could make a consistently smooth reading experience such as on the Kindle. Thank you.Version: 4.43
✓ Not very responsive anymoreI used to love this app. And I still think it’s a wonderful idea. It gives people the opportunity to borrow books through their library without having to leave their home and go to the library. And it gives you more choices that might otherwise not be at the local library. That being said this app isn’t as responsive as it use to be. It is horribly glitchy lately. Whatever the developers did when they updated this app it wasn’t for the better. It kicks you out whenever you are looking though book titles. Starts you back at the beginning. And isn’t very touch responsive. Please fix this app. Update it for the better this time not for the worse as it is now. It needs to be better. And also allow you to play a sample before borrowing an audiobook. There is so much you can do to make this app better. I only hope you take the opportunity to do so. Also needs to have a better way of telling how many titles you borrowed. A counter so you know how many you have left to borrow. And allowing to borrow more would be nice like 10 a month. Especially with audiobook and movies. The bonus borrow is a nice touch I hope that continues..Version: 4.44
✓ Needs more booksI enjoy the app. It is clear, functional, and does what it states. But, there are so many missing titles..Version: 4.33.1
✓ Has some bugsCan’t read my comic because it keeps saying there was a error loading your book.Version: 4.43
✓ Love and hate relationshipSo I Love hoopla, specifically the audiobooks. A large selection of free e-books, audiobooks, and movies/tv shows. However you have limited borrows. The way hoopla makes money is your local library pays for the content on hoopla and each borrow we make costs them money (this is the way I understand it). So for me I can only borrow 6 titles a month. So let’s say there is a tv show on hoopla, each episode costs one borrow. So you borrow 4 and watch them. Then you borrow a comic books and read that. After that you borrow and listen to a audiobook. That’s all your borrows gone in one day(depending on your library’s limit). I think hoopla is missing out on a payday here. So I was thinking that after we pass our borrows for the month we pay a fee for additional borrows. Or a recurring payment for unlimited borrows. Sorry this is kinda long but I’ve been think about this for awhile. Thanks for reading! Edit: oops I forgot something lol. Maybe think about adding like you have 10 mins after you borrow a title to return it to get your borrow back because it’s super frustrating then you borrow the wrong thing and wasted your borrow.Version: 4.50.1
✓ Murder at Keyhaven castleGood story but has a lot of superfluous repetitive detail. The reader has a very annoying voice and way reading. She tends to breath out her words and puts the emphasis in the wrong place..Version: 4.57.1
✓ It USED to be great...It used to be great! But they keep limiting the items per month that you can have!!! First unlimited, then 10, 5, and now 2?!?!? I’m happy that they let us have anything, but TWO?! I could get through that in two DAYS..Version: 4.21.1
✓ Very glitchyThe premise is great, but the app is so glitchy. I try to search a book and it always flicks back to the start screen, whether I'm in the middle of typing, searching or reading. This happens over and over, until I give up and want to throw my phone against a wall..Version: 4.55
✓ App Rarely Works and Tech Support is a JokeThis app hasn’t worked correctly for years. Before I got my new iPhone it didn’t work on my old phone for 6 months. I have emails of going back and forth with support for months. Their suggestions are canned responses or they don’t bother replying. I got a new phone, it worked for a while then stopped, and now only works on my old phone. Their support is useless and painful because they just keep asking you the same questions over pretending they’re trying to help. The Advice is nearly the same as well. It’s a miracle this company exists at all as they operate like a scam..Version: 4.46.1
✓ Client DisserviceWhen I’d log into Hoopla, a message appeared stating there was a problem with my Burwood library card and to contact the library staff. I did so, the card was valid and able to be used at the library. When I logged into Hoopla again, the same message appeared! I repeated Hoopla instructions again. Same result. I sent Hoopla very detailed emails asking for SPECIFIC INSTRUCTIONS FOR THE LIBRARY STAFF. I also specifically asked not to be told only to contact library staff again. Of course I was given no specific instructions other than to be again told my library card was invalid and to (you guessed it) contact library staff. I added a card from a second library and got the same message. I tried a third library and successfully accessed Hoopla again. My access was not due to any advice given by Hoopla staff. I hope the Burwood library staff have forgiven my frustrations..Version: 4.54.1
✓ Convenient but borrowing limit & PAGES STICKPros: I don't have to go out to the library (spending time and gas) to get a book. I don't have to worry about damaging the book, losing it, or late fees. It also saves my place in a book with roughly 80-90% accuracy. And, it offers books I otherwise would not be able to get from my library. Cons: It's not easy to check different pages for something because you swipe to turn a single page at a time. (I can't find a menu or "how to" section to see if there's another way.) Sometimes pages stick (pages stick way too often), have a black spot, go halfway off the screen, etc. so text is unreadable. I would hit the X to go out and back in, but that is often missing too. To fix, I have to power my device off and back on. It's a real pain, but it ultimately works. Finally, there is also a monthly borrowing limit unlike the limitless books I can check out from my library per month. (My Hoopla limit is 10/month.) Honestly though, I would rather have a physical book in my hand for the ease of checking different pages and not having to be tied to a charger, but I am glad to have access to titles that my library doesn't physically have (even if the pages do stick infuriatingly so). (Seriously though, please fix the page sticking. Thanks.).Version: 4.25
✓ Limit on borrowing too smallLove the content of the app, but as an avid reader 8 per month is too small. Even if you return a book/episode you can’t borrow more until next month. Especially as the courses are broken up into episodes you borrow individually even if they are 15-20min long you can easily get through all your credits in a day or two. Very disappointing..Version: 4.49.2
✓ Not reliable to trackThis is by far the worst audiobook app I’ve installed on my iPhone. It randomly loses the track of my readings, and when my phone is locked if I play the paused audiobook it starts a second stream of the book from the beginning of the book! I got tired of the app and returned the book to my library to loan them again via different app..Version: 4.52.1
✓ Needs a lot of workWould be nice to preview books a bit so I’m not using up my borrow limit just to find out the book isn’t quite what I wanted… would of been nice to have been told about the borrow limit to begin with. Weird you can only borrow six a month even though you return them?? Genre categories is limited. Wanted to see if it was possible to browse art and crafts for example but there’s only a non fiction category with everything from language learning to philosophy thrown in, but there’s 5 categories for Christian fiction?.Version: 4.50.1
✓ Buggy, but lots of great contentI use Hoopla for audiobooks mainly while driving and cleaning house. I am very grateful for the large selection available. The app itself is quite buggy, though, which has occasionally made me stop using it for periods of time. If a book isn’t playing, anytime you leave the app, you have to relaunch the app, choose your book again and press resume to play the book again. Overall, it’s only 10-15 seconds or so, but I don’t understand why I can’t pause the audiobook, send a quick text and go right back to listening to the audiobook. It often crashes if I’m using Maps and listening to an audiobook and a text comes through. Sometimes it doesn’t hold your place well when you pause an audiobook so you end up either relistening to 5 minutes or so, or else, trying to find where you stopped and getting frustrated with that. Overall, though, I’m grateful for free audiobooks (though I’m not sure how much my library has to pay), so I will continue to use it and just complain about my first world problems!.Version: 4.49
✓ WarningQuite surprised when I reached my limit. Did not know this would happen. I would never have started a series. Maybe a warning of number of loans remaining would be useful..Version: 4.53.1
✓ Getting worseWhile on the whole, hoopla is a nice app to have, to easily borrow books from your library, constant glitches make it frustrating to use. Consistently it zonks out-after a couple of pages and especially after the end of a chapter, the app just stops. One has to click done, go back to menu and reopen the book. Updating the app has not helped. I am also not a fan of the 10 books per month limit. I prefer the “five books at a time” limits posed by other digital reader apps like Overdrive and Axis 360. Update: Borrowing e-books and videos is easy. But videos have an extremely short check out time. On the negative side, the book selection tends to be too heavily leaning on the romance/family genre, and most bestselling authors will not be found here. I had previously given this app three stars, but the glitches have become too annoying to use the app. You have to read the book in portrait mode. Landscape is not available. The page will not reorient itself nor can you set it in one mode over another. They updated the app to give you a page turning experience, but after once or twice, you will not be able to proceed to another page. You will need to shut down the app and restart it. Additionally, it will also shut down on its own while you are reading. There are many readers on the market now. I find overdrive and cloud work best with my library. Hoopla—give it a miss..Version: 4.24
✓ Won’t loadThe screen is still black even after the recent update.Version: 4.51.1
✓ Can’t sign upLaunched the app and went to sign up. Filled out the information but couldn’t click to go forward. Nothing happens..Version: 4.26.1
✓ InconsistentI love the books on here but it’s constantly glitching saying I don’t have any borrows when It says I have 5 and then I can’t read any books at all. other times it works pretty good but it’s seriously getting on my nerves..Version: 4.30.1
✓ Worst audiobook appHoopla is the most frustrating audiobook app I have used (and I use several). It is much worse than overdrive for several reasons. For some reason it takes forever to download titles, and it downloads all as one big file. Plus sometimes the download doesn’t work and you don’t realize until it’s too late and you’re already on your road trip, etc. overdrive is superior in this regard. It downloads individual files that save faster, plus you can delete them one by one to free up space on your device. On hoopla it is also difficult to navigate between chapters/sections (once again, one huge file for whole book). As far as I know hoopla doesn’t let you listen to a sample of the book before borrowing. The 15 seconds back/forward feature seems to have a multiplicative effect if you hit it several times, which can sometimes send up far backward/forward in the book when really you just wanted to listen to the last minute or so again. Finally, I tried hoopla on another device and on this one, despite downloading titles, it doesn’t let me access them unless I’m logged in... which requires WiFi. For me, this defeats the entire purpose of the app. I hate this app and only use it through my library when I can’t find specific titles on overdrive..Version: 4.42
✓ Accessing through my library, limited range and poor search functionIf I cannot find a version of Dune or Magician this cannot be a great option. I am unsure whether this is due to the library or the app itself!.Version: 4.44
✓ Doesnt work anymoreThe hoopla app doesnt work for any of my devices..Version: 4.51.1
✓ It’s getting ridiculous...I’ve had this app for a few years now. It has been slightly irritating at times. Sometimes it won’t play so I’ll have to restart it. Sometimes it randomly pauses so I’ll have to restart it again. But the past few days have been way worse. It keeps telling me I’m using my account on another device. I have never logged into another device. So I change the password to my account just in case. Twice. Then it won’t load. My books won’t show up under borrowed. So I keep killing the app and restarting it and half the time (I’d say I did it over 35 times) it would show my books on the home screen. But if I click on any of them to listen to them or return them it freezes and shows a blank screen. Of the very very few times it actually showed the page with the book it hardly ever started playing. And if it did, it made an awful squeaking, stuttering noise. I have restarted my phone, deleted and reinstalled the app, used different wifi’s, and reported the problem. I’ve noticed other people have said the same thing since the last update and the response is that it was fixed. It is not so. I have been having the problem for the past 3 hours. I am still - right now - trying to play my audiobook and as I write this review I am hearing squeaking. The problem is most certainly not fixed. It seems to me it shouldn’t be this hard to play an audiobook..Version: 4.37
✓ Plenty of glitchesSearching is really difficult because app sets to Home just before I finish typing in search term. Start again and again and again. My Hoopla shows all the books I’ve already read or listened to. Good, but new suggestions, books I might like to read and favourites are also books that I’ve already read. There are very few suggestions that are novel or suitable. Finally when I have read 9 books of a 12 set, three are missing. Not the last three but three random numbers from the series. Oh, and a 2 hour audiobook and a 8 hour audiobook count for the same value so I can use up my monthly allowance in a couple of days if I’m not careful..Version: 4.56.1
✓ Oops I meant five starsI’ve been very happy with Hoopla. I have found a lot of music that wasn’t available through other parts of my library East to use, too.Version: 4.48
✓ Too many limitations.First off I really enjoyed this app and how I can read any books I want. I have read most of the Avatar the last airbender series but I want to read more. That is the problem. I can’t. Only 10 books a month is kind of ridiculous. Especially all the Atla comics are split into three parts! So they each count as a book which is dumb since there only 80 pages each. Also just having a 10 book limitation is dumb since real libraries don’t have that limitation so why should a online library have it? If you can’t change it for free I suggest charging 5-10 dollars for unlimited books a month. So I can at least finish my series and avid book readers can read when ever they want to. Also this app has weird book availability. So your telling me this app has every Atla book series and book but not the series straight in the middle of the plot line. Why is smoke and shadow not in this app? I’m seriously dumbfounded as to why they have every other series but this one. I’m not spending 20 bucks on Apple Books to get this so I guess I’m just gonna have so skip it. By the way its says suggest titles in the settings and it’s says “coming soon” and it’s said that for like a month. So get that fixed. This really great app could be 5 stars if it fixed these three problems..Version: 4.32.2
✓ HooplaUsed to be great until an update a couple of months ago and that meant that I couldn’t finish of a series I was listening to!!! And other books were removed as well!!! I don’t know why this is or if it is just me? But could someone please help me? As this is very annoying to me!!! Thank you..Version: 4.32.2
✓ Love the app but needs some modificationsI waste so much time going into my past borrowed books to see if I already read the books that I’m browsing. It would be nice to have it show that you already borrowed it or make the history searchable. There are a few other quirks that I’d like to see changed but insignificant. Overall, I enjoy that this library app offers a great variety of books - stuff that my other app doesn’t. One additional update that I would love to see is a feature that would allow a short preview before borrowing. I mostly listen to audiobooks- I have a few favorite narrators and would listen to them reading the dictionary but I also waste a bunch of borrows on books that I just can’t listen to because the reader makes the content unbearable. Updated review- Wow…. A prompt response from the app developer. That upped my 3 star to a solid 4 star!!!!! With all of today’s technology , it is nice to see a response to a review or suggestion. I hope they are able to incorporate a way to flag items that have been borrowed previously and get a preview clip of the books. Bravo app developer!.Version: 4.49.2
✓ Two is too littleI understand a limit of two but it would be nice to be able to return them and take out two more. Two books a month is too little.Version: 4.22
✓ TitleLol tried to make this funny. So I’ve been using hoopla for a while now and I like it a lot but there are some problems. First there are a lot of glitches I’m sure they’ll work themselves out but it sometimes is very annoying when you are looking for an author on your favorites and you can’t find them because of glitching. When loading it can sometimes become blank although I haven’t experienced that to often. My biggest complaint is that I’ve tried to access the content of one or another creator and it will not show me the full collection. It didn’t do this before an certain update that brought some other rather good things so I don’t know if this is just a bug or some other kind of issue but if this was built in I don’t know of an easy way to access the catalog. Having said that if you are looking for an app for library media that you can’t find on overdrive or Libby this does have a different collection depending on what your library has. Would I recommend it yes but don’t expect it to be the best out there it’s still working things out from my perspective..Version: 4.33.1
✓ 3.5 StarsOverall, I love the app and glad that my library offers it. I use it mostly for audiobooks and often find that it has titles I’m looking for that Libby or Kindle Unlimited does not. However I have experienced several difficulties with the app: 1) When listening to an audiobook, if I pause it and then try to play again, it will either play with no sound or remain frozen. I will have to close the app, reopen and try to play again although this does not always solve the problem and will have to close and reopen again and again until it works. 2) Sometimes I will open the app and click to resume my audiobook and it starts the book completely over. If I close and reopen the app, at times it will find my place again but this has not always been the case. 3) When trying to submit a help/question for a book (at the bottom where it says “having trouble with this title?”) I can click that and click one of the issues listed and am able to type what I’m experiencing but don’t see an actual button to submit my request/concern. 4) I wish I could preview an audiobook before using up one of my borrows and disliking the narration or the book..Version: 4.49.2
✓ Limit on borrows.It is a good enough app but it annoys me that there is a limit on monthly borrows, especially such a small one! My 8 year old son used the limit up in about three days and we then had to wait the rest of the month for me to be able to get the ONE book that I wanted. We have other apps that allow us to borrow through our library and they have a limit on how many you can have at once, but not how many in a month. Unfortunately some of the books we wanted were only available on hoopla so we had to wait..Version: 4.44
✓ Used to work very well … now junkApp boots you out randomly… requires re-login and you lose downloaded content. Avoid if you can..Version: 4.57.1
✓ Hoopla is a great service, but a terrible app!And unfortunately the app(s) never get better. Things change, but usually for the worse, or for a different kind of horrible. Let's list some of the many issues: - the apps (web, iPad, AppleTV) are all unconscionably slow, forcing random pauses for no reason - the apps (iPad and aTV) STILL do not remember, from one playback to another, that I want Closed Captions visible. Every other app on iPad or aTV gets this right; Hoopla is the only one that insists on forgetting Closed Caption state every time new content is opened. - scrolling the current iPad app through your favorites literally makes you feel like you are having seizure. Items randomly appear and disappear with no obvious pattern. The effect is, seriously, really really unpleasant. - the aTV app has its own version of scrolling issues where, randomly, as you are scrolling through your Wishlist, it will reset the scrolling to the top of the list. Every other aTV app seems capable of proper scrolling just fine, but not Hoopla. - the app doesn't provide multiple lists. In particular it doesn't distinguish between a WISHLIST (things I want to see/read/listen to) and a FAVORITES list (things I've seen/read/listened to, and want to remember, maybe to see again with friends)..Version: 4.55
✓ Love the selection of books, but can’t get it to workI love the selection of books available, especially the audio books. However, I have tried for a week straight to borrow a book, and I keep getting the same message, “The collective daily borrow limit set by your library has been reached and will reset at midnight. Please browse and add titles to your favorites so you can easily access them after midnight”. Ok, so I did that. I have even tried on multiple nights to borrow after midnight. Same message. I’ve tried at 6am, and so on… still the same message. I called my library to ask them if they need to reset something on their end, or if something was up with my library card (there isn’t anything), everything should be working, except it’s not. My library recommended a different app to use, and while I appreciate their suggestion, I’m disappointed because the selection isn’t as great as Hoopla. Unfortunately, Hoopla seems to think the library needs to reset something, and the library says they’ve updated everything, and there’s no way every single borrower is jumping on right at the stroke of midnight to borrow books. It’s ridiculous! And this used to be such a reliable app. I’m disappointed for sure..Version: 4.51.2
✓ HorribleCAn only borrow 7 thing per month.Version: 4.57.1
✓ Used to love itI don’t normally write reviews for things especially apps but I felt this was needed. I used to love hoopla, it started out working so well for me. Recently tho it’s been giving me difficulties. For some reason if I don’t use the app for a few days in a row, when I go in to search for books nothing comes up. Like I can’t search for anything bc it says that nothing exists. At that point I have to log out and log back in in order for it to work properly. Additionally, at times when I log out and try to log back in it’ll ask me to recreate my entire account again which is an annoyance I wish I didn’t have to deal with. The final straw was that I was logged out of my account and everytime I’ve tried to log back in it says that using my email it can’t find an account connected to that email. Then when I go to try to recreate and account it says that I can’t because there’s an account holder using that email! It keeps driving me in circles and I don’t know how to remedy this. Hoopla needs to get this app in order bc it is such a cool and convenient app to have for a book and audiobook lover such as myself..Version: 4.35.3
✓ The worst piece of crapA much improved app. Many of the problems I’d had with it - and, as you can see below, they were numerous - have been fixed. Time will tell whether it’s more stable, but for the moment, it no longer gets in the way of my enjoying my books. What I originally said: It’s a shame, because what it does - give people access to ebooks - is fantastic, but everything about how it does it is stupid. The formatting of the books is wrong. It counts page number incorrectly. Navigation within the book is unreliable. The books don’t rotate with my ipad even though the app does. There’s apparently no way to get to a complete list of genres. WhenI list books from a genre, and I inspect one, returning to the listing always takes me to the top of the listing, no matter how many pages I’ve traversed. It’s as if the person who designed this app has never been in an actual library, or possibly doesn’t know what a book is. My library subscribes to both Overdrive and Hoopla, and I avoid Hoopla like the plague because of its terrible app. The new Libby app from Overdrive beats the pants off it in every conceivable way. I would give this app negative stars if it were possible. Just set it on fire and start over. Bleagh..Version: 4.33
✓ Great concept, terrible ebook readerI love being able to borrow ebooks and audiobooks, but this app is painful to use. I am a voracious reader but I seldom have the time to read for hours at a stretch, so I like to sneak in a few minutes here and there throughout the day when I can. And hoopla is TERRIBLE for this purpose. If I close the app mid chapter and open it again, I am randomly sent to the beginning of the chapter, or the beginning of the LAST chapter, or the beginning of the book. If I forget to lock the screen and accidentally rotate it, the same thing happens. This would be annoying regardless, but if you try to use the scrolling feature at the bottom of the screen to jump back to the page you were on, it simply doesn’t work. Similarly you can bookmark a page, but from your bookmarks there is no way to automatically jump to the bookmarked page so you have to manually flip back through the pages to get there. I’m currently reading Snuff by Terry Pratchett which has no chapter divisions so it’s one 700+ page chapter, and anytime I close the app or rotate the screen or let enough time pass, I have to flip back to the page I’m on FROM PAGE ONE. This app makes ebooks less convenient than checking out physical books in a brick and mortar library and carrying then everywhere I go..Version: 4.40
✓ RidiculousSo I watch a 10 part series. I can get 7 borrows a month then I have to wait till next month to watch the last 3 episodes. I’m 76 years old waiting that month I have forgotten what the heck is happening in the show.😡😡😡 Albert Hunter.Version: 4.57.1
✓ Used to love this appI’m not sure if this is a problem with Hoopla or the library’s it works with but using Hoopla has become almost impossible. I used to listen to audiobooks all the time & was very grateful that I could borrow 8 per month as if I were going to my local library & borrowing from them. Then a few months ago I started getting the message “The daily limit has been reached & will reset at midnight”. It turns out that libraries didn’t like so many books being loaned out & set a limit. This means that A) when I’m ready for a book I usually can’t get one because the limit has been reached (turns out there are a lot of us who like to read or listen-who knew?) B) if I want to be sure to get a book I have to get it at midnight because I’ve tried at all hours of the day & the limit gets reached pretty quickly C) if I do manage to borrow books before that daily limit gets hit I tend to want to borrow my monthly limit of 8 & I hoard books. Which is probably why the limit keeps getting reached so quickly. Others are also hoarding. All this to say I’m extremely frustrated & have stopped using a site I used to love & encourage others to use. I hope someone figures out a way to fix this problem. Otherwise I’ll continue staying away & tell others not to bother. Too much frustration..Version: 4.21.2
✓ Can’t find half the titles available at my libraryI can’t find titles I know are available at my library. I don’t know why they’re not available but it’s really annoying because this is the only app my library uses for audiobooks and ebooks. The only audiobooks available are titles I’ve never heard of. This app also doesn’t function the way other good library apps function, which is as an easily-searchable catalogue with various filters to limit results. This app has limited filters, and the ones available are close to useless and even hide titles that should be included in searches. I honestly don’t understand why my library switched from a perfectly functional app to one that seems incomplete at best..Version: 4.30.1
✓ Malfunctioning when checking out booksI have now had four failed attempts to check out a book on hoopla. In all instances I had not checked out any books for a few days, but the app refused to let me check out saying “you have exceeded the amount allowed by your library for the day”. I don’t know whether this is a library problem or hoopla problem but it is very aggravating. I’ve called the library and they say there is nothing they can do. That sort of indicates it must be a hoopla problem. Either way, we need a fix, soon! OK, so the Hoopla app developer did respond to me! That is a pleasant surprise. However, the messaging that comes to the app user still needs to be corrected. The way it is currently worded it makes it sound as though I had exceeded my daily limit. What it needs to clearly state is that all the patrons of the county library have exceeded the daily limit the library buys from Hoopla. That way at least I would know I am not being accused of exceeded my limit when I know I have not done so. As usual, “what we have here is a failure to communicate.” if hoopla will actually correct this problem I will be happy to increase my rating. Overall I don’t have too much trouble with this app especially given the fact that it is free, and it allows me to listen to many more books that I would if I had to purchase them elsewhere..Version: 4.54.1
✓ Takes long time to startThe opening splash screen takes 2-3 seconds to load. It loads much slower than other audiobook readers I’ve been using so I only use hoopla if the book is not available anywhere else..Version: 4.51
✓ Love it but…I love the selection of books on here but the only thing I hate it that you can only download 4 books a month. I love listening to audiobooks and power through them so quickly that I have nothing to read/listen to for the rest of the month.Version: 4.57.1
✓ Buggy and frustratingHoopla often forgets where you are and the simple act of pausing and playing throws you chapters ahead or behind. It’s a basic task for any audio player and this app struggles with it. Incredibly frustrating..Version: 4.55
✓ Good app, so so accessibility featuresI like most of the features of this app, but as someone who uses apple’s accessibility features this app’s bad support for them makes me dock it two stars. I rely on Apple’s “Spoken Content” accessibility feature and it is very tedious with this app. While I can use the “speak screen” setting and have words read to me, anything else I am out of luck. For example the page on the screen doesn’t follow the words being read, so the app thinks I’m at the beginning of the chapter, Which means if I have to pause the reading for any reason I have to start the chapter over because I cannot have speak screen start from the middle of a chapter (this is after I have guessed if I found the right page in the chapter to continue since the app doesn’t follow the speaking.) Another issue with this same feature is that once the chapter ends speaking doesn’t continue on to the next chapter, it just stops, but I cannot quickly enable speaking again because the app didn’t flip to the end of the chapter, I have to use the table of contents to flip forward to the next chapter. Fix these major issues and the app would be great..Version: 4.31.1
✓ Upgraded now it doesn't workCan't load anything or even connect to Hoopla now.Version: 4.16
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