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Active by POPSUGAR App Complaints & User Negative Comments 2024
Active by POPSUGAR app received 66 complaints, negative comments and reviews by users. Have you ever had a bad experience using Active by POPSUGAR? Can you share your negative thoughts about active by popsugar?
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Active by POPSUGAR for Negative User Reviews
✓ App won't openLooks like a great app but will not open… keeps going right back to my home page when I click on the app:(.Version: 1.3.2
✓ Can't hear anythingApp looks good but can't hear the videos. Help!.Version: 1.0.1
✓ GlitchyWould be a great app if it didn't crash constantly. Shame..Version: 1.1
✓ What's have you done to the app????!Since the update on 11 November 2016 the app states that it's installing but nothing's happening. I can't even delete it to start again. Just as I was getting to like it ☹️.Version: 1.7
✓ CrashesLoved it at first but now I can't open it anymore..Version: 1.3.2
✓ Love it!This is what got me working out again and has me training daily. my only issue is that the app crashes regularly mid workout which is a pain because you have to remember where you were and try to pick up again..Version: 2.1
✓ App keeps crashingThis app used to work really well and the content is great but recently it keeps crashing every time I go to play a workout video. Have had to go to the pop sugar website to be able to view the videos in full..Version: 1.2
✓ HURRY UP AND FIX THIS SOONGreat at first, however now I can't even open the app, because the instant it opens it crashes, please fix this and soon!.Version: 1.3.2
✓ 50/50 updates are inconsistentSo - this is my 3rd review. Not great. When this app works well, it’s amazing! But when it’s glitchy, it’s very annoying. Old issue has returned that you can’t browse without always returning to top of list. Can’t delete old scheduled workouts, so it’s impossible to keep any accurate record of what workouts were actually completed. Bummed that the updates are so up and down. Old review 2: Now that small fixes have been made, this app is truly great. I use it almost daily. Love having the popsugar workouts so accessible. Old review 1: When browsing, it’s very inconvenient that you lose your spot on the page any time you click a video. It’s always returning to the top of the list. It would be great to include more tags, you currently can’t search for the trainer name. You need to search for something in the exact video title..Version: 2.3
✓ Chromecast Feature Missing in Latest UpdateI loved this app and have benefitted a lot from it. I rely heavily on it for my daily workouts. However, the latest update removed the ability to Chromecast this from my device to the TV, and that’s not good. Previous versions allowed Chromecasting, so why remove it from the latest version?.Version: 2.0
✓ CrashesDidn't run and crashes often. Couldn't get it to work.Version: 1.0
✓ MixedThe app works well on my iPad, and I really like it, but I can't even login on my iPhone; the app just closes..Version: 1.1
✓ ReviewNothing loads, no matter what it just sits there loading. Let it sit for up to 3 minutes and did nothing. I've also tried using it on different wifi and 3G. I was looking forward to this app, unfortunate it doesn't work for me..Version: 1.1
✓ Doesn't workWill not open and just crashes....Version: 1.1
✓ Seems like a good app, but...The app seems cool; but, when I try to access it it just stands there loading and I cannot click anything. A little star pops up being circled and that's it... Please fix this..Version: 1.1
✓ CrashingCrashes on opening every time..Version: 1.3.2
✓ If is is not broken don’t try to fix itI use to love pop sugar and used it daily for my workouts. I was able to search and target different parts of my body and save and organize my routines. Since the latest update I have not even been able to complete an entire routine without the video completing cutting off on me. This newest update is horrible. I think I will no longer be using this app anymore. This is so disappointing to me as I used these old version daily..Version: 2.1
✓ No ChallengeThis app used to have challenges and now they’re all gone. I don’t use it much anymore because of that. I like having workouts selected for me; I don’t have much workout time & hate puttering around trying to figure out which workout I feel like doing..Version: 2.5
✓ Used to be great...Have used this app religiously for 6+ years, but now I can’t actually download videos and for someone who doesn’t have great internet service this is frustrating. It says I’ve downloaded the video, but every time I close and reopen the app they’re gone and have to download again. Please fix this!.Version: 3.4
✓ Mixed feelingsI've been using this app for about 3 weeks now and I like and don't like it. I love that it's free and love the challenges- personally I dread doing lunges and squats however because it's a challenge I just stick to it. I'm nearing 30 and this is the first motivation I've had to do these things. I also like that the workouts are under 30 minutes. I'm busy so this helps me get through my workout quickly but also leaves me sore in the following days. I don't like that there's very little to no videos on the app or vocal instruction. I don't want to look at my phone after every exercise to see what I have to do next, it's annoying and most of all disruptive to my 'zone'. Videos eat data so I understand that but a voice over would be nice. I'm going to continue with the app and attempt to do as many challenges as offered. Hopefully new ones come out often enough to keep it interesting..Version: 1.9.2
✓ Needs fixingCan't review this app as a whole yet as it just freezes on the loading icon upon opening..Version: 1.1
✓ Great idea and content but crashes on useI really want to use this app and have tried a few times but it keeps crashing when I'm watching a video! Please fix it. Thanks.Version: 1.2
✓ Not syncing between devicesI'm signed into this app with the same account on multiple devices... but I just scheduled a week's worth of workouts on my iPad, and it didn't sync to my iPhone. Ugh! Defeats the purpose of getting notifications if it's not going to sync to my phone..Version: 2.14
✓ No updates latelyI find that there are no recent updates or new workouts that’s been uploaded to the app. Used to be every week there are new uploads but not lately..Version: 3.4
✓ Great whilst it lastedWas great when in the UK. Moved to Turkey and for some reasons the videos won't play 😞.Version: 1.1
✓ Was my fav appWas my favourite app until recently and I would be half way through a regime and it would crash!!! very very disappointing, sort it out plz.Version: 1.3.2
✓ Workouts are great......But!Love the workouts, easy to follow and well thought out. The issue I have is with how the app works. It's difficult to get a video on my iPad, it keeps stopping. Also when I open up my routines things I did no add appear, I have to keep removing them. When I click on add this to my routine it should automatically add that name to my routines but it make me add the name. Make the app a bit more user friendly and it would be 5 stars all the way.Version: 1.5
✓ Not too impressed...This app used to be so good! It was well organized and easy to find a workout that targeted a specific area like the abs or arms. Now the workouts are poorly organized, so it’s hard to find what I want to do. I have trouble finding my favorite workouts due to the lack of organization in the app. Also the download and save to favorite functions don’t work well. Overall very unimpressed with this new version of the app. Please bring the old version back! Or something very similar. UPDATE: I have appreciated the recent updates where one can filter workouts based on time, difficulty, etc. This makes the app easier to navigate. The ability to make collections is nice- except that it won’t work. I can add a workout to a collection, but workout does not save. Please resolve this issue, thank you!.Version: 2.3
✓ Used to be great..This was a great app up until recently when it keeps crashing as soon as I click on it.. It doesn't even get past the logo screen.. Disappointing!.Version: 1.3.2
✓ Was great until it crashedJust starting to get into fitness loved this app as its exercises are varied and you never get bored until it just keeps crashing please sort then il give it 5 stars.Version: 1.3.2
✓ Download button is terribleI LOVE the videos on this app. When I use the app I need to be able to download the videos so I can use them away from wifi but every single time I go to watch the “downloaded” videos I have to download them all over again. I’m often left waiting 30 minutes before I can workout. I would hope the app technicians would make it so that once you’ve downloaded a video to use offline that it is saved to the app so that you don’t have to download it each time..Version: 2.10
✓ New Release TerribleThis used to be my go to app for a quick workout. But my gym doesn’t have WiFi, so I have to download. There’s something wrong with the download function. It takes forever and the app keeps shutting down when I’m trying to download a video. So far I’ve managed to download only 3 videos. The others just won’t download. The app just keeps closing mid download. New release also doesn’t let you organize downloads into different categories. TERRIBLE!!! The developer fixed the app. Yay...for a while. Then somehow, videos that were previously downloaded got DELETED!! And it’s on a forever downloading cycle again. I have videos which have been ‘downloading’ for a month!! Please fix these bugs..Version: 2.3
✓ App no longer worksI’ve used this for years. But some new update has made it super wonky. It’s like the layout isn’t compatible with my phone (iPhone X). It wasn’t to be in horizontal Mode even when I’m holding my Phone vertically. I can’t seem to access lists of videos or categories. It’s effectively useless to me in its current form. Please help..Version: 2.7
✓ What Happened?I love this app. I lost 75lbs using workout plans and challenges...... But since the newest update the Challenges are gone. I used the challenges to create a workout plan for myself and now without it, I don’t know what to do. Please bring it back on the app. I only have my phone so working through the website is difficult.Version: 2.7
✓ Needs an update! 😖This needs to be updated now!!! I haven't been able to open the app since I downloaded it and it needs an update to fix this xx.Version: 1.3.2
✓ Looks great shame it constantly crashesThis app looks really good, seems like it's got a good variety of workouts. I have downloaded a few, hopped on the treadmill to give it a go & no sooner had it loaded it crashed, again & again until I gave up. Tried a few different workouts & crashed on all of them. Please fix it!.Version: 1.2
✓ WAS my favourite app!PLEASE FIX THE APP! It was my absolute favourite and the most recent update has left it unable to even open, as it instantly crashes!.Version: 1.3.2
✓ Love the app however...I’ve loved using this app for a while now and didn’t have any issues with it until now. When the app updated, it suddenly stopped working for me. Whenever I tried to log in, it tells me that my email or password is wrong. Knowing for a fact that it’s the right password, I thought maybe I just needed to change it. When I used the forgot my password link, I never received an email to reset my password. I also checked the junk/spam folder. Unfortunately, I cannot access the workouts without being logged in. It’s just too bad because this app was amazing when it worked. And now with the 3.0 version upgrade, it’s useless!.Version: 3.0
✓ FreezesWas really hoping I could use this app but it freezes and is stuck with a loading screen. Not sure if it's just not compatible with the iPhone 5c. Please fix this! Please, please, please!.Version: 1.1
✓ ???Won't load?.Version: 1.1
✓ Let downI have been doing a 31 day challenge which I have really enjoyed however at day 14 the app has decided to keep shutting itself down so I can't carry on. I am really disappointed!.Version: 1.3.2
✓ Always crashesLooks like it would be a great app but it crashes non stop. Pretty disappointing..Version: 1.2
✓ Needs improvementsGood workouts, but apps keep shutting down while watching videos.Version: 1.2
✓ Not working & email support not deliveringThis app was great but suddenly it’s stopped working & won’t let me log back in. I’ve tried to feedback but the email bounced. So disappointed.Version: 3.4
✓ Would love more if there weren’t so many interruptionsI love the amount of workouts available on here and I loved the Glow app but this app, I can’t get through 2 minutes of a workout without it pausing to buffer. I’ve tried it on WiFi and on data. It just continuously happens. I really hope PopSugar fixes this because I quit my workout in the middle of the video because it wouldn’t stop pausing. I’m so frustrated..Version: 3.3
✓ Little glitchHi, i love the variety of exercises etc but I had just made loads of routines and put them on my profile then today I looked again and the default ones (which I had deleted, but used some of their exercises) had come back. This was annoying as it took back some exercises I had put into my own. Also, could you do it so you can have a workout in more than one routine?? Thank you.Version: 1.2
✓ Doesn't workWon't allow me to sign up or see anything except the titles, no videos whatsoever. Shame.Version: 1.0.1
✓ Great but it now keeps crashing!I loved this app at first, but after only a few weeks I can't even open the app, it's extremely frustrating..Version: 1.3.2
✓ Unqualified teachersAs a certified Pilates instructor I am shocked to see the low quality of instructors from this fitness app. Some of the instructors have terrible form, poor queuing and terrible class structure. Very low end...there are much better online do at home workouts available.....Version: 2.17
✓ Don't botherApp doesn't work. Is frozen when you open it..Version: 1.1
✓ Keeps crashingI have loved this app for years, but it’s been a while since I’ve visited. I opened it today and it has been crashing nonstop. It was updated yesterday, obviously there’s bugs. I also lost a lot of my saved workouts :( I’ll keep using it if it will actually let me finish a workout....Version: 2.0
✓ Great when it worked, but now it crashes :( pls fixGreat when it worked, but now it crashes :( pls fix.Version: 1.3.2
✓ They deleted my workout routinesThey have deleted the workout routine groups (i.e. core, morning workout, cardio etc) and removed the ability to create them. Why?.Version: 2.2
✓ Needs to be fixedIt worked for a while but now nothing loads.Version: 1.2
✓ No video, only audioI just downloaded this app and was very excited to try it out. After I downloaded the large file, I tried to play it. I get a black screen with audio. ☹️ Update: Looks like when I steam the video, it’s fine. The problem with the video is when I download it to the disk, that’s when the black screen occurs. It would be nice to have this feature fixed. To stream the large flat workout file each time consume too much bandwidth for me to use this app 🙁.Version: 3.4
✓ Can't send to T VWould be better if you could beam from phone to tv, can only send sound not video. Will stick to website..Version: 3.4
✓ KEEPS CRASHINGSuch a useful app at first but now I can't use it at all, it just crashes ! Please make an update soon and fix the bug!!.Version: 1.0
✓ Doesn't workWhat a shame, after numerous attempts to get into the app it just crashes, it looks a good app, so please fix it!!!! At the moment I will have to delete it off my device, hope it gets fixed soon! Only gave one star as I can't rate the content..Version: 1.1
✓ Crashes!Was such a good app but latest version crashes within the first minute of every video I try.Version: 1.2
✓ Great videos, stop deleting my scheduled workoutsLove love love this app and popsugar but I have scheduled months worth of work outs (two to three per day spending a lot of time to find the best plan) TWICE and have had it completely deleted TWICE now in a matter of a day. PLEASE fix this ASAP, I want to continue to use this app but I may just delete it if it won't let me keep and save my scheduled work outs..Version: 2.9
✓ Glitches galoreThis looks like a wonderful app, but it constantly crashes. I downloaded it yesterday and I can't even open it now. Very disappointing, but it looks like it would have been perfect..Version: 1.2
✓ Chromecast Removed?Great app but used to be able to cast to my tv, but now the button doesn’t show up! :(.Version: 2.11
✓ Out of Date 😔I love PopSugar so I was really excited to be able to access these videos for free on this app. However the app doesn’t seem to be up to date even though there seems to be a lot of videos being made for Popsugar and put on other platforms. Please update this app more often.....Version: 3.4
✓ APP AND WEBSITE NOT WORKING FOR ACTIVE APPWent to make an account on the app And on website and it says oops something went wrong. Please update and look into this. I am in Canada.Version: 3.4
✓ Used to loveUsed to be a super fan of this app. So many different choices AND I was able to use my Chromecast to stream it to my TV to be able to better follow along. But now it looks like that option is no longer there?! Will always love popsugar but this is a bit annoying..Version: 2.11
✓ Tiny videos.?I love the workout selections on here, but the videos are so small! Is anyone else having this issue? They only download to about 80% and there’s just a small square of a video in the middle of my phone screen. I cant follow along well because i can’t see 😭.Version: 3.3
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