- 90.1LEGITIMACY SCORE
- 92.6SAFETY SCORE
- 4+CONTENT RATING
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MyCigna App Complaints & User Negative Comments 2024
MyCigna app received 35 complaints, negative comments and reviews by users. Have you ever had a bad experience using MyCigna? Can you share your negative thoughts about mycigna?
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MyCigna for Negative User Reviews
✓ I’m App Notifications are BrokenI have little notification badges all over the place in this app that do absolutely nothing. I apparently have 1 important claim message that I can’t see. There are no unread messages anywhere else, and no unread messages online. But that little “1” in the message area of claims never goes away. Same thing in prescription claims. There I have an IMPORTANT message (according to the app) but if I click there, it’s empty. ¯\_(ツ)_/¯ Also, perhaps this isn’t the app’s fault but where do I see my current deductible status??? This is the first insurance company I’ve had that refuses to make my spending easy to see. I can’t believe we are still forced to use whatever awful insurance company our job decides to provide us with in this country. What a joke the whole thing is. Especially this app..Version: 5.41.1
✓ Constant issues logging inRandomly seems to decide your password isn’t valid. Then you try to reset it and then struggle to find a password that it will actually accept. Then you find one but instead of confirming it’s been reset, it gives you a pop up telling you it can’t be requested at this time. Great process. Then you try to reset it all over again to only tell you the password that it wouldn’t accept previous, actually did apply and work but it gave you a bad pop up message. Now you’re finding another ridiculous password to create because the app can’t successfully give you correct messaging when you finally do put in a password that it should accept. How about facial recognition? I’m sure Cigna has a few bucks saved up and can splurge on this new feature that’s been around for like 7 years. Unbelievable..Version: 5.24.0
✓ No Longer WorksThe app no longer works on my phone. After I put in my user ID and password I receive a login error alert. They can’t process my request at this time to try again later and to contact customer support. I have tried again at different time and still getting the error. I spoke with customer service and they told me there is a problem with the app and they are currently working on getting it resolved. But they don’t have a estimated time when it will be resolved. I have been having an issue with the last couple of months already. When they app was working it was easy to you and I was able to keep track of all of my information. But now I have to login through the desktop to view my information. I hope they can get the issue resolve..Version: 3.17.0
✓ App frozen, poor phrasingI have issues with this app having incorrect/outdated provider info, making it hard to find providers, but I can’t even get to the provider search because the app freezes when I try to access that page, since the update. additionally, I was prompted to take a “health assessment,” the first question of which was asking my “gender identity,” but only male and female were offered as options. I understand why this information would be needed to provide medical recommendations, but changing the phrasing so that it’s asking my sex instead of gender identity *AND* offering more options would both be necessary in order to make this question answerable for a lot of users. the fake inclusivity in the way the question is phrased is actually making the user experience worse for queer people and intersex people..Version: 5.56.0
✓ Handy, but has issuesI like being able to search for providers so easily, but I’m not able to see what is available with my plan. I called Cigna and they said I should be able to see my co-pay with my plan on each provider, but it’s not there! Also, when I’m moving around the app and I go back to the main page, I’m not able to push any of the big buttons, just the buttons on the bottom row work. I close out and start again and it works the one time, then I go back to main page and the big buttons won’t push. If these issues were fixed, it would have a 5star from me..Version: 4.5.0
✓ Customers doesn’t helpHaving technical issues and contacted customer support. Resolving my issue then causes another issue and as soon as the issue is resolved the customer service rep leaves and you have to wait another 20-30 minutes to reach someone else. Started this process at 9am and after solving each issue one by one it’s now 2:30pm and I’m onto my 6th customer service rep because none of them can seem to check to make sure their advice works before they kick you out of line. This app is a complete waste of time at this point. Any convenience it would’ve provided has been negated by the 3 day process it’s taken to simply access my plan. Just order physical cards and save yourself the headache of dealing with this nonsense. It’s 2022, if you can’t get an app right then why even try..Version: 5.16.0
✓ Poor and misleading “Find Care” featureI have encountered multiple difficulties attempting to find care through this app. When I first tried to find a Primary Care Physician, I was turned down by a few people who were not accepting new patients, even though the app said they were. I have recently been searching for a Physical Therapist, and there is no way to filter for care providers other than the general title (i.e. “Physical Therapist”). I called one that was listed as in-network and accepting patients, but was denied because the app failed to show that the Physical Therapist was actually working for a women’s only hospital, specializing in one practice, and not even in my network (I would have needed an additional subscription). I tried using the “Chat With Us” feature and got nowhere. It ended with the Cigna assistant sending me an email of possible Physical Therapists near me. This did not help at all, because the list included Physical Therapists I had already called and been denied care from due to specifications that were missing from the app (which I had already told the assistant multiple times). Really hoping that this can be addressed. I use the app because I do not know if there is another way to find and get care through Cigna..Version: 5.32.0
✓ App Crashes Constantly When You Need ItI am trying to get care through telehealth and the app keeps crashing while I am filling out my information. I’ve tried several times. This also happens randomly while using the app to search for providers. I used the provider lookup to find Urgent Care on a Sunday. The app stated one location was open 24 hours. It was actually closed permanently. The second in network UC clinic I went to stated they lost their Cigna contract recently and refused to see me even out of pocket. I ended up going to an out of network hospital and paying thousands more for the care I needed. Finally, I’ve tried to contact therapists listed in the app and clinics that are permanently closed are recommended at the top for my area. This app has failed me when I need it most..Version: 5.50.0
✓ Not very reliableThis is the only app I consistently have trouble with regarding login. The biometrics randomly turn off and the app doesn’t work for any login attempts if the password is entered incorrectly one time then correctly after that. Not being allowed to re-use previously strong passwords is a headache. I get the need to show your security being tight. Cigna, you might be over-doing it if your are more complicated than my bank app, retirement app, pay pal, etc. Those apps deal with way more important information compared to yours. Someone stealing my money or my future retirement is more important than seeing when my next preventative check up needs to be scheduled. Just sayin.Version: 5.24.0
✓ Lots of nice useless featuresHas many extremely useful features and an amazingly well thought out, user friendly base design, but if I can’t review things because it is constantly updating, refreshing, or whatever else it is doing and kicking be back to the top of the page from the base of every feature, those features quickly become USELESS. I do not want to scroll down 50,000 times because the app only updates 5 items at a time then carries you back to the top of the screen and makes you scroll all the way back down before taking you back up to the top while it updates 5 more items by the time you get to a total of 30 items to review you have already spent your time scrolling back down most of the same list 6 times and you still haven’t gotten far past the initial 5 when you get to start all over again. Tired of reading all that run on sentence? Try reading a rerun run on sentence that starts all over every 5 words... 😡.Version: 4.13.0
✓ Worst app ever!!!This app is terrible. I can’t even get my insurance cards off of here. I probably am going to get rid of CIGNA all together. I’ve been paying my insurance for the last three months and I can’t even access my insurance cards to go to the doctors. I’ve tried it on the website. I’ve tried it on the app now I feel like I’m just wasting my money. Don’t waste your time with this app. It is the worst app ever!!! I went to a health fair, and the CIGNA rep couldn’t even access my insurance cards on the app or the website I also contact CIGNA through the website as well as the app and never got any feedback from them. I downloaded this app 10 times still no change. The rep said maybe it’s just a glitch. Whatever it is I’m done with CIGNA..Version: 5.57.0
✓ Very frustrating user experience at sign in / psswd resetNeeds a lot of work to make the sign in and password reset process easier. Very frustrating experience on iOS. No way to enter birthdate on the password reset screen because the calendar is almost completely off the screen, and the intuitive next step to submit a pin is to resend a new pin. Took me 20 minutes to figure out my user name and then got locked out trying to reset my password because of two unhelpful error codes rejecting my new passwords. If you absolutely have to log in and you don’t already know your user name and password, use it on web and not mobile..Version: 5.8.0
✓ Worst company to deal withI have called over 30 times in the past 4 months to add my daughter to my existing policy that I have had with CIGNA for many years. I spoke with several agents and supervisors and was always given assurances that she was added and notes were made to the file but nothing happens. They even at one point created a new policy with me, my spouse and daughter with a cost of 3 times what I was quoted. I called several times after that and I was assured that mistakes were done on their part and it will be fixed and all conversations were documented by supervisors and several call transfers. I still do not have my daughter added to the policy as of today. This is the worst worst customer experience I have ever had in my life dealing with a company that has a customer care services..Version: 4.1.1
✓ Worst app everMy medical is covered under my husband and I have dental. This app can’t handle that. I have to have 2 userids one for each because the app is too stupid to handle that. And I can’t use biometric recognition because the app only allows for one and gives me an error for the other. Dependents can’t see their medical IDs…only the subscribers ID. That’s not useful when the ID is different for each person. You still have to mail in claims. You can’t submit them through the app. I can deposit a check through an app. You’d think taking a picture of a claim would be easier. You can’t download the form from the app either. If a claim is denied (which everything gets denied after July) you can’t see why. It tells you to call. This app is totally useless for anything other than checking your deductible..Version: 5.14.2
✓ Terrible upgrade with lots of bugs/issuesThe Previous update was so much better. With this current update, many functions dies not with at all which makes the formerly convenient app USELESS! One of the most convenient feature was the ability to search for a doctor within your network but the link to “find a doctor” doesn’t work. You can click/touch it as much as you want but nothing happens. In fact, the majority of the links within the app does NOT work! Also, when you click to view tour EOB, it didn’t load either. It just says, “pdf __bytes”. SO USELESS!! I tried to delete and reinstall but that didn’t help. Also tried to look for an update, but none is available. I wish I never updated and/or I could get the previous version back as that was actually helpful. As someone who doesn’t have a laptop, I do most things from my phone and this new updated Cigna app is just terrible..Version: 5.0.0
✓ Doesn’t save login infoIt’s a bit archaic these days to have an app that you have to physically input a password every time. There’s no Face ID option. I have to go into my phone’s password storage each time and search for Cigna to pull up what my password is, and it’s frankly just kind of a time waster. Especially as the mobile website will fill in the password automatically (although, I have to submit to two-factor authentication when I go that route, despite having already checked the ‘remember me on this device’ box 🙄). Also, you can’t pay your premium or bills on the app! That’s… ridiculous. After wasting my time hunting fruitlessly on the app for a way to pay, I went to the website. Makes me wonder why there’s an app at all! That said, the app is set up in a user-friendly way. I like the way “find care” part is divvied up to help you determine the best option for your current situation. But last week, while attempting to set up a virtual appointment, I ran into a bug and couldn’t complete my registration. I had to start over completely on the website. Which, again, just wasted my time and irritated me. How does this app have such a high rating?.Version: 5.55.0
✓ The app is not user friendlyThe app has a functionality “messages” but you cannot delete or send a message. My inbox shows two messages that are not related neither to my account nor “subscription”. The navigation is poor and there is no way to contact anybody via email!!! We had to send a claim via fax (not to mention that this is the ONLY option to submit a claim) and we do not know if it’s been received . You basically have to call every time to Cigna. The Cigna rep tells you that they will send you an email and it never happens : neither online nor via app. Overall it’s a very frustrating experience. Also this App has a digital version of a dental card but you have to print it!!! Instead of able to add to your wallet in a phone. I’m not sure what the purpose of the app ?.Version: 5.40.0
✓ CEO & Board of Directors should all be in jail!Every year these insurance companies put your medication on hold requiring prior authorization despite being on the same medication for multiple years. It results in patients not receiving their medications for multiple months. They do this intentionally merely as a means to not have to pay for prescriptions. It’s pure greed. Insurance is the assumption of risk. Your already paying for that risk. Your paying insurance for those months but you don’t have access to your medicine. Ands that is illegal. This government needs to make sure doctors are making the decision to give you medicine. It should not be up to the insurance companies. Doctors should be practicing medicine and not practicing insurance! The insurance companies have bots that automatically deny requests that have been sent by your doctor. A real qualified person doesn’t even review these requests. This is all due to lobbying. We need to make lobbying illegal. America should be run by the people and not by businesses and corporate greed..Version: 5.58.0
✓ Update Information on AppI have used this App several times this week to try and find doctors in my area for what I’m needing. What I have noticed is the information on some of the doctors in the category I was looking under had out dated information. There was one under the wrong kind of doctor he was, which when I called to get an appointment, and they told me he doesn’t practice in that area I needed and never had, I felt stupid for even asking. two other doctors were not even in practice in my area any longer. Several had moved to different locations and even a couple of them moved in with another practice awhile back. Please update the information that you put out often for us to see. I had to call 4 different doctors to finally find a correct one with the correct information with it..Version: 4.18.0
✓ Forced app update for “bug” fixesI use the app in emergencies as when the drs office tells me the high price I need to pay for visit telling me that “it is still going to your deductible.” I told her I’ve met my deductible and tried to use this app to show her. BUT, when I opened it I was forced to update the app and it’s still loading. Why make a “bug fix” update mandatory when I could open the app, find my info for the cashier and correct the problem then update it after I sit down to wait for 30 minutes. Why can’t we just use it and update when it’s convenient? This review said it was sent but when I went to update it (because the newly updated app made me update before using it) now I can’t sign in as the login button does no work..Version: 5.21.0
✓ It’s OKI’ve had have the same experience of constantly being logged out and taken thru the welcome screen, and also of the biometric login just stopping working. I was able to set it this time (with new update I suppose), previously when I toggled it on, it would immediately toggle itself off. Would love to know how to save my ID card to Wallet - I’ve done this in a past version but that no longer seems to be an option. I changed health plans this year, but Wallet still shows my previous plan, so it’s obvious it’s no longer connected to the app for updates, and now I have an outdated version of my card. That seems to be pretty basic functionality for a MOBILE APP..Version: 5.13.0
✓ Don’t Like Security Created IssuesOVERALL THE APP WORKS OK. But the log-in issues DRIVE. ME. NUTS. I’ll explain for anyone who may be interested I use encrypted passwords, coupled to a secure e-vault service. Therefore, I know, I DO NOT forget passwords. Yet some websites and apps, including CIGNA, seem unstable with regard to retaining their password databases. I always wonder if IT Personnel willy nilly clear out their password data, thinking wrongly (IMHO), that forcing users to chose new passwords adds a level of security. Even if dumping the database did add a level of security, not requesting that by done by users AT THEIR CONVENIENCE is just wrong. Not being able to login is usually highly disruptive. For those using encrypted passwords, the only time I feel vulnerable to letting a hacker in, is when I have to send a new encrypted password during reset..Version: 4.9.1
✓ Completely Outdated Provider ListsI have been attempting to contact providers which Cigna displays as in-network, accepting new patients, etc, etc. I have complete understanding that they may be unable to keep this list updated to the minute, but when I call providers or facilities and request to make an appointment, 7/10 times I get told this provider doesn’t work here anymore. The best answer I received was that a specific doctor hadn’t worked there in 5 years. Come on Cigna, get it together. You decide what to charge your insurance customers, if the money you’re charging us isn’t enough to manage your company properly, then charge more. If you’re just inept at running a business, then start handing out refunds or discounts. This is a disgrace to insurance providers and medical professionals through the country. Get it together. P.S. I try to do the right thing and notify you each time I come across incorrect information, so that someone else may not have to experience the same failures; but when I click on the “Let us know” button (which is directly referring to incorrect information in the listing) you re-route me, out of the app, into safari, I have to login again and to then have to find the provider again and go through the whole process again is just ridiculously cumbersome. Another sign that you are not able to manage an app as it should be in the 21st century..Version: 5.15.0
✓ Garbage, just like DenyTillYouDieCignaThis is just another layer in a policy of obstruction to make things as difficult as possible to get DenyTillYouDieCigna to pay for or do anything you pay dearly for them to allegedly do. The app is clunky and makes it near impossible to find anything medical service. You won’t be able to find a doctor much less a medical center or one of their many obstructionist locations. Just like DenyTillYouDieCigna, nothing works. Avoid this app and avoid anybody in bed with DenyTillYouDieCigna. You will end up paying for everything yourself, while still paying Cigna and having to fight for your life every grueling step of the way. This app does nothing to help and provides you no information that is helpful. DenyTillYouDieCigna is the poster child for *everything* that is wrong and broken in the American healthcare system. Avoid this app and any reason to try to use it and be greatly disappointed..Version: 3.17.0
✓ Does not allow login after password resetThis app is terrible. It forces a password reset all the time, and has password strength/complexity characteristics that it doesn’t tell you! It will reject passwords even after giving you a green check mark approval for length and special characters. Then once you finally get an ok password, it won’t log you in. I just get a “cannot process your request at this time” error and an 800 number. I’ve called the number and nobody ever picks up. Even though I can log in on my laptop browser with the same password, it rejects it from my phone. Good luck getting someone on the phone, they don’t answer. Cigna is a blight on our society in every way..Version: 5.13.0
✓ Continuous problems with loginEdit: looks like the app has issues when the wifi is on. Surprisingly everything works if you are using the network connection. If you have login issues, try disconnecting the wifi. Previous message: It is terrible. Almost every time I try to log in fails. Sometimes it works and when that happens, I set up face ID but it is a waste of time because after some time it stops working and I am back to the beginning. I found that if you use password autocomplete fails always. If you write it sometimes works. I end up using the browser because it works at the first attempt..Version: 5.11.2
✓ Thoughtless attention to latest updateTheir app requires you to install the latest update to work and sign on. The update requires iOS 13.0 or higher which is only available on iPhones 8<. They obviously think everyone forks out $$$ for a new iPhone every year a new model comes out. Well news flash Cigna, many of us still have very well functioning iPhones earlier than the 8. I have a 6+ and even though I cannot upgrade my OS higher than 12.4 I am still happy with my phone and have no need to upgrade it any time soon. It angers me they did not calculate their decisions well enough when developing their update which leads me to doubt their capability in having my health benefits in my best interests. Very disappointed with them..Version: 5.1.0
✓ Do not trustYou expect that an online app will be accurate. Not with Cigna. I was called this morning and was told that my eligibility was confirmed and my insurance card was on the My Cigna app. Not true. There was a card online but it was populated with out of date information. I discovered this at Walgreens after waiting in line and being told that the BIN and PCN numbers were in error and my six prescriptions would not be covered by Cigna until they were corrected. I fully expect that Cigna will soon correct their errors but I do not why they allow the application to post out of date information. Had they posted that information was being updated and a revised medical card would be available in 24 hours I would understand and I would have avoided a public discussion concerning the online insurance card and why it was no longer accepted. Cigna’s errors and omissions are sadly not limited to bad data. Their supposedly professional staff (Rn’s not MD’s) are quite willing to debate medical issues with cardiologists and their staff. Ultimately the doctors rule the day but only after wasting time by the doctor, patient and pharmacist. These issues are rarely documented in the patient’s file resulting a repeat performance by fresh Walgreen personnel who are ignorant of the past history and who are quite willing to further expose their ignorance in a refreshed debate..Version: 5.11.1
✓ App doesn’t allow log inAs others have reviewed, when changing phone or updating (in my case), the app will prompt a log in (doesn’t provide face id). I have tried logging in and it says that I’m using a temporary password, I try to change the password on the app, but a message pops saying that the temporary password is wrong. I updated the password on the desktop version, where I can log in without trouble, but when came back to the app, gives me the same error message. I read others reviews where developers fixed the issue, in my case I called Cigna and they couldn’t help, and there’s no option for app support. If you know the app has this bug, why don’t you go ahead and fix it from the root, instead of working it case by case?.Version: 5.13.0
✓ Hearing aidsI have been a Cigna member for many years. The company has been prompt paying many medical bills for me; however, I have a recent issue with Cigna about reimbursement for hearing aids. I purchased hearing aids from Costco on July 9, 2020. It is now October 30, 2020. Before my purchase, I contacted Cigna and was assured that the out-of-network was covered. The hearing aids I bought were less than half of the price that I’ve paid audiologists in the past. I have received many promises from Cigna customer service representatives that the claim is being processed. I have sent them eleven pages of documentation for this claim. Three months have passed with no refund. No one will give me the information to contact a supervisor in the claims department. I have contacted an attorney and will be filing a suit in Small Claims Court to be reimbursed for my Cigna approved hearing aid purchase..Version: 4.20.0
✓ Cigna wants me to pay to replace 3 months worth of medsCigna’s website states to change your address contact your employer about your new address and Cigna will change your address. I changed my address with my employer 3 months ago. My address was not changed on Cigna. There is no way to change your address on this app or on Cigna’s website. I used this app to order meds. When you check out the address they are sending to is not displayed. I called customer service. They told me it was my fault my meds where sent to my old address because I did not verify the address during checkout. How can I verify the address when the address my meds are being sent to are not displayed during the whole transaction. Now I am out three months worth of meds. Thanks Cigna for your lousy app and awful customer service!.Version: 4.15.0
✓ I just want to see my cardMy coworker also has this issue and it’s been happening for over a year now. I login and try to see my ID Card and it says “you don’t have a dental card” there are no other options. If I switch to see my boyfriends card it comes up. My coworker has her, her husband and two kids on her plan and can only see one of their cards. Last time I contacted support they said it was because either my app or account had been updated and to wait 72 hours and try again. It was and is still happening a year later. Both cards are visible if I go through the browser on phone or computer. This is literally the only feature I have this app for and it doesn’t work. You seem to care more about your app reviews so maybe you’ll fix this finally since I’m leaving one star..Version: 5.6.0
✓ Missing several core functionalitiesI rarely think to leave a review for an app, but the Cigna app is uniquely bad enough that I am. This app used to be able to store my password but now it makes me re enter my password every time. Even my banking app is able to enter my password with Face ID so i’m not sure why Cigna isn’t able to use the same functionality even if there is sensitive information on the app. I used to teach coding to elementary aged children and am beginning to wonder if this app was a child’s school project. Worse yet, when I was at the optometrist recently I noticed that when I click on the section that is supposed to show me my vision coverage, I am instead shown my medical and behavioral health coverage. How can I verify that I am getting the rates I am supposed to get from my doctor if I can’t access this information on the go? I’m pretty sure I got ripped off on my purchase of contacts because of this..Version: 5.50.0
✓ It’s “okay”... when it’s actually workingFor the last month or so, none of my claims appear in the app. It’s bizarre - I have many many medical claims from the last 180 days, yet when I try to view them in the app, it says “You have no claims in this period.” I then go on the Cigna website and can see all the claims, some of which were processed only a week prior. It’s like the app can’t connect to their database for some reason; it’s really bizarre and makes the app next to useless. Furthermore, it’s 2021; there should be a SIMPLE, automated, electronic secure system with which us CIGNA customers can submit our claims. There isn’t - they still demand that people physically mail their claim forms in, which is time-consuming, error prone, and wasteful. Get your act together, CIGNA; you’re supposed to be among the higher-end providers in the US. Start acting like it. I do know a ton of recruiters have reached out to me recently trying to fill technical positions at CIGNA (I’m a software developer), so hopefully they recognize and implement the critical features that remain missing from their service..Version: 5.3.0
✓ LUnsure what to say exactly. It seems every time I need to access the app at a crucial time, the app is out of date and I am forced to update it to proceed. The latest update was “minor enhancements and bug fixes”. Well that is quite useful information. After the update I can log in, but I can’t do much after landing in the main page. I receive l, the page is not working right now error, try again later. I thought the update was for minor enhancements and bug fixes. Which bug or bugs were fixed? Was the minor enhancement to prevent use of the app? Version history is vague, same information provided every update. Can you provide a bit more info? The app was working fine beige, now I was forced to update and no longer have access via app..Version: 5.53.0
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