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Cigna Health Benefits App Complaints & User Negative Comments 2024
Cigna Health Benefits app received 83 complaints, negative comments and reviews by users. Have you ever had a bad experience using Cigna Health Benefits? Can you share your negative thoughts about cigna health benefits?
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Cigna Health Benefits for Negative User Reviews
✓ Useless AppAsks for personal reference number that is nowhere to be found!.Version: 2.0.2
✓ Worse than the web siteNo support for: - modern device screen sizes - no support for Apple Wallet for membership card (even though the crappy app is supposed to replace the physical membership card going forward, as per the e-Mail I received from Cigna today!) - no support for keychain to log in (must look up password manually in keychain, then type it in) - tries to set all sorts of tracking cookies - and: the membership card section doesn’t even display the card reliably, it’s hit or miss, if it does or doesn’t, and on which device it does or doesn’t Just a horrible experience! Can’t be that hard to develop a decent app with such limited functionality, can it?.Version: 2.3.0
✓ Terrible. Please fixTerrible app - can’t even load the list of nearby clinics (it just bounces back to main page whenever I try to click it). Disappointing.Version: 2.3.0
✓ Can't even log inThe personal reference number they ask for is not on the card..Version: 2.0.2
✓ Keeps crashingIncredibly frustrating experience, cannot complete a single claim without this app crashing..Version: 2.2.2
✓ Crash crash crashJust trash. I keep getting kicked out..Version: 2.2.7
✓ Very slow app and crashesIt’s not an intuitive app and very slow, often crashing and not uploading pictures..Version: 2.2.7
✓ Can't log inWould be nice if they provided some guidance on how to enter numbers from card. Entered numbers, password, and click login - nothing happens..Version: 1.0
✓ HorribleWhat in the heck is a reference number? Please make sure you clarify who is this app geared towards cause it sure is not for regular insured folks..Version: 2.0.1
✓ Most useless health app ever!I downloaded the right app to my phone, but the app won’t accept my personal reference number on my membership card. And there is no support for the app. Support just sends you to the CIGNA web page. Useless..Version: 2.2.2
✓ Cant delete this app fast enoughSame login problem as all other reviews. I weep..Version: 1.0
✓ Useless AppUseless App.Version: 2.0.2
✓ FaultyImage capture or upload always fails..Version: 2.5.1
✓ How to log in?!I internet my personal reference number and created a password but it won’t log in, WHY?! How would I ever log in if the app and the website has no “creat” option?! please guide me !!!!.Version: 2.0.2
✓ Personal Reference number???There is no personal reference number on the card anywhere. Ask us for our ID #, policy #…anything else….Version: 2.3.0
✓ Login box is too short for CI numberLogin box is too short for CI number.Version: 2.3.0
✓ UselessLess than. Can’t even login.Version: 2.0.2
✓ UselessThis is just a browser set to the homepage of cigna health benefits. it’s easier to print and download files from chrome.Version: 2.2.2
✓ Don't waste timeCan't login. Asks for a number not on card..Version: 1.0
✓ Won’t allow me to log inYe, this is legit false advertisement right here. I’m an active member and I can’t use the app to get my digital card and see the map like it says I can? SCAM.Version: 2.3.0
✓ Used to work. Now need reference number.The app used to work. Now it doesn’t work at all and you need some reference number not on the card. smh. Really need to change my insurance next year. For a company this big to have such a useless app is no excuse..Version: 2.3.0
✓ Keeps logging me outIt takes about 20 tries before I can a claim submitting because it keeps logging me out when I enter my password or when I’m putting in the details to a claim. It’s really unstable..Version: 2.3.0
✓ Can’t login. Kicks me out after few secondsWe are quite happy with the insurance provider but the app is terrible. The problem with login was there from the beginning but recently it became horrible. Can’t use the app to register my claims. The alternative is using the web interface, but since the paper receipts need to be pictured, it is not the mist convenient option. Come on, Cigna, invest in better developers!.Version: 2.3.0
✓ Impossible to login!Is impossible to login on my 5, don't recognize the keyboard sometimes and the button login doesn't work! Definitely need an update!.Version: 1.0
✓ This app requires a "personal reference number", if you don't have one read on...If you don't have a Cigna "personal reference number", you should install the myCigna iPhone app instead. Note: "myCigna" is an iPhone only app, so you will not find it on an iPad unless you search the iPhone apps specifically..Version: 2.0.0
✓ You probably want the MyCigna App version!From all the negative reviews, it looks like the description is not clear who is this app intended for. Your card should say “CignaHealthBenefits” Didn’t work for me either since my Cigna is not the correct plan. “MyCigna” app worked and is the one that the negative reviewers probably needs..Version: 2.2.2
✓ Waste of timeThe app is slow and unresponsive a login, every time you open the it you need to re-enter your details (you need to remember the number of your policy), this is just an inefficient way to access the web site. I believe that for the amount I pay as one of my quarterly premiums one could have developed a better app..Version: 2.0.2
✓ AugustoCigna service’s pretty good but your App is pretty bad and this started about two years ago not even your last representative was helpful, I think she needs to find a new career..Version: 2.3.0
✓ Terrible performanceKeeps loosing input and keeps coming up with errors!!!.Version: 2.3.0
✓ Problem logging inSince I started using the app, access has been spotty. It is very fickle and sometimes lets me process my claims. However most times I am booted out of the app, repeatedly.Version: 2.3.0
✓ Won’t let me sign in.Wish there was a zero..Version: 2.0.2
✓ PatientConstantly crashes. For years it doesn’t work properly. Can you finally fix it?.Version: 2.3.0
✓ Complete waste of timeSimilar to the website very difficult to login to make a claim 😉.Version: 2.3.0
✓ Does not workAs everybody else says, There is no way to log in, deleted right after downloading..Version: 1.0
✓ Personal Number on Card......not! No way to log on. Don't waste your time. Complete failure of an app..Version: 1.0
✓ Still glitchyThis app remains frustrating. Crashes constantly, continual problems logging in. Such a shame..Version: 2.2.7
✓ WorthlessCannot paste my password, cannot use fingerprint. The app is merely a website mirror..Version: 2.0.2
✓ Disappointing. Don’t bother.I never write reviews. Except this one. I read the previous poor reviews and decided to test the app despite them (surely this app could not be so bad...) So I downloaded it, and found that I could not even enter in my saved password (I use a password manager called Dashlane). I tried multiple times and multiple ways and still could not enter it. So I gave up and deleted the app. Turns out the other reviews were correct! I was stunned... this is a billion dollar company. They need to get this right!!! Very disappointing..Version: 2.2.2
✓ Password box obscuredI use this on an iPad mini. After I type my user ID, the password box is obscured by the device’s keyboard! There is no way to make it visible. How lame is that?.Version: 2.0.2
✓ Unable to Log In, No SupportLike other reviewers, I'm unable to log in because it seems to ask for a number that is not on my card. I called Cigna, and their Tech Support person had never heard of the app and told me to use the MyCigna iPhone app instead..Version: 1.0
✓ Personal Number on card??Can't log in with a non-existent number. I had to delete the old app off my iPad. Downloaded this one and it doesn't work..Version: 1.0
✓ Disgusting, HorrendousCompeting for worst experience ever..Version: 2.3.0
✓ Can’t log inWhen starting the app, it takes me to login page, and when I enter the details, nothing happens, there is not even a loafing signal. It just stays at the page..Version: 2.2.2
✓ RubbishI gave up at the log in screen. It is insufferable that's just at the log in step can't imagine how bad the rest of the app is..Version: 1.0
✓ Authentication issuesUnfortunately for several months now this app, which used to be useful particularly for submitting online claims, has been suffering from authentication issues. In short this means that after you login, assuming you succeed in doing so, it kicks you out within a matter of seconds. Logging in again in the hopes of finishing is subject to luck. It’s frustrating and makes the app virtually unusable. I certainly hope a fix is in the works. Cigna: please give priority to fixing this app..Version: 2.3.0
✓ DisappointedConfused.... For starters my membership card looks nothing like the one shown as an example. And I don’t have a “personal ID number”!! What the heck!!.Version: 2.2.2
✓ App is pathetic.Wake up Cigna. This terrible excuse for an app is pathetic and just doesn’t meet the grade, constantly glitching out. This app is the face of your company, what every client uses to interface with you… make the experience a delight, not a dread..Version: 2.3.0
✓ Horrible AppI can access my information from my desktop, but not from iPad app. It says my information does not match their record. Then it begins taking me in circles to change password. Get this piece of crap out of the App Store..Version: 2.0.2
✓ I am DONE with this appIt frequently logs me out when I’m using it. Sometimes I can submit a claim on the first try, more often I can’t. I’m in IT, so believe me I’ve tried everything. The developer refuses to acknowledge the problem..Version: 2.3.0
✓ UselessCan't log in since it asks for a pr# that doesn't exist. Log in is different from web site. Make a simple process difficult. Pos..Version: 1.0
✓ Login issues - stupid appJust like others--can't log in as the app asks for a personal reference number that is not on my card. How many complaints is it going to take to fix the app?????.Version: 1.0
✓ If I could give it 0 stars I wouldThis app rarely works on my iPhone 13. I use it mostly to submit claims and I’m lucky if I am able to do so. Just keeps giving me “an unexpected error occurred”..Version: 2.3.0
✓ Doesn’t accept valid credentialsThe app doesn’t accept valid membership ID nor the has a visible error message or something to guide you how to use the app. Instead of downloading and wasting your time with the app just use the website.Version: 2.3.0
✓ Disappointed and ConfusedI started using Cigna at the end of 2019 and didn’t have any issues with viewing my benefits. Now that I have something to look up, my password is no longer working and the app is asking for a “personal reference number”. I was never given this on a card. Cigna also claims that if you didn’t get a card, the personal reference number would be in the welcome email. I checked, and it is NOT included in a single email from Cigna. I’m very disappointed and am now scrambling to figure out my coverage. Cigna please fix this app... I’m not trying to spend hours on the phone on hold or talking to some automated system to figure this out when the app has worked in the past.....Version: 2.2.7
✓ Waste of time!This app does NOT work for UK residents. Don't bother even downloading it..Version: 1.0
✓ App malfunctionThe app constantly logs out and takes the user back to the login page when you’re in the middle of submitting an online claim. I had to log back in about 8 times before I could finally finish submitting the claim. The app would be so useful if this glitch could be sorted out..Version: 2.3.0
✓ Doesn’t work.I would expect more from a multi billion dollar health care company. Downloaded app, try to log in, crashed immediately..Version: 2.0.2
✓ Extremely painfulTo use. Perpetually stalls..Version: 2.3.0
✓ Totally uselessAll the reviews are right. Dont bother with this app. Its utterly pointless..Version: 2.3.0
✓ Do something! TediousNo improvements for the last 3 years, still can’t see full membership number on my phone. All too often errors, not able to upload screenshots after many attempts each time putting all details in again..Version: 2.5.1
✓ App issuesAs expensive as health insurance is… YOU ALL COULD AT LEAST INVEST IN A PROGRAM/APP that actually helps customers!! Can’t log in or anything. I don’t care what day it is I can never access the app for anything. You all need to delete the app and start over. Don’t even offer it to costumers because it shows the CEO is pocketing the money. Because you barely cover health expenses on top of that i can’t even get what I need or valuable information for care providers as the app is never working properly. REMOVE IT UNTIL SOME ONE HAS THE INTELLIGENCE TO FIX IT..Version: 2.3.0
✓ Really bad appMy office recently changed our health plan to Cigna. The app is really bad, it does not generate an electronic card health insurance to use in the apple wallet. Actually, It is not an app, is more like a shortcut for web-browsing. I have tried to download the image of the insurance card to my photo, but it never worked. Most of the time I try to access the insurance card using this app it never loads, it freezes. I hope Cigna develops a real app with the option to export the insurance card to the apple wallet. I have not idea if android users have the same problem..Version: 2.2.7
✓ No Personal Reference Number FoundThis is dead and useless. There is no personal reference number on the membership card. Yeah Cigna, how about asking for some information on the card? Like ID number, Group number. Get your act together. Your better than this crap!.Version: 2.0.2
✓ It’s sooooo slowIt’s next to useless.Version: 2.0.2
✓ Is this App some sort of a Prank?!I’ve never seen such a bad app! Literally the very first login screen doesn’t work! This is not even an native app, they’ve just stuck a web view inside. Might as well just use their website instead of this “app”..Version: 2.2.7
✓ Cannot delete app from phoneDon’t download because it will never leave your phone.Version: 2.0.2
✓ Worst with every updateThe app used to work pretty well in 2019. However cigna kept releasing useless updates that made the app worst: slower, less responsive and full of bugs (it keeps crashing, does not take password etc.). Fire the head of the development team, and hire someone capable!!.Version: 2.3.0
✓ Waste of timeThis app is useless. Better use the desktop.Version: 1.0
✓ UselessAbsolutely useless app, asks for some digits for lower by a forward slash then more digits but my membership id does not look like that so I can’t login..Version: 2.2.7
✓ Can't even log onAsks for a nonexistent personal reference number instead of username. Impossible to actually log in. Quite possibly fraudulent..Version: 1.0
✓ Personal reference number?If this app is for specific group with in the CIGNA family, that would be nice to know. There is no personal reference number on my insurance card, there is a group number and an ID number, and neither of those numbers work for access to this app..Version: 2.0.1
✓ It kept having error on iPhone 14This app has trouble to load on my iPhone 14. I kept getting error for the app..Version: 2.3.0
✓ Bummer.. won't openOr run at all..Version: 2.0.1
✓ App & Website are useless!How are new policy holders suppose to set up a new account when you don’t give them the options?? I looked all over your website and it doesn’t give me an option to do so... So how am I suppose to a provider that accepts my insurance..Version: 2.0.2
✓ Personal Reference NumberThere is no number like they ask for. The mobile app is useless. Thanks for wasting my time..Version: 2.0.2
✓ Cannot loginGets stuck after the initial login phase. Just a white screen with a spinning grey circle. Very frustrating..Version: 2.3.0
✓ TerribleCrashes, currently takes me to a static desktop page. Limited functionality... don’t waste your home screen.Version: 2.0.2
✓ Garbage appThey’ve somehow managed to make this app worse as time goes by. It’s gets stuck in login loops, doesn’t accept forms and claims, and doesn’t remember login info. So worthless and frustrating. Pay someone to fix this….Version: 2.3.0
✓ Terrible AppCant select options like ‘ save password’, no boxes to click on to enter username or password you have to guess where it is. Retune everything - no faceID option etc to login. It is therefore super slow and it’s quicker and easier to go get my laptop, turn it on and submit claim on it, than it is on the phone, completely backwards!.Version: 2.3.0
✓ Poorly designed and supportedTo call this app touchy and temperamental is an understatement. I’ve had a few issues with it randomly restarting itself and long lag times in the past, however it seems as if things have gotten worse. With a good WiFi connection it still had me re-login no less than 8 times to complete one invoice. This app is long overdue for basic upkeep and code maintenance to stabilize it so it can properly support Cigna’s customers..Version: 2.2.2
✓ Not goodThe app doesn’t work most of the time unless you are really lucky. Some staff aren’t helpful and are happy to hang up as soon as..Version: 2.3.0
✓ The worstProbably this app is deliberately designed for the worst user experience for pushing the users to fed up and stop submitting claims. Very successful in this manner..Version: 2.3.0
✓ Not so slow but same as websiteThis is not a great app. My biggest gripe is that is not adapted for the ipad so you can only use it in portrait mode which is no use if you have a keyboard. I prefer to use it on my apple device so I can use the camera directly for taking photos. Also do not understand why there is no box to add a description of the claim so its only evaluated on the information in the receipt. I like the idea to keep it simple but its only going to result in slowing things down because they will need to send me queries on my claim for the extra information they will need..Version: 2.2.2
🙂 Cigna Health Benefits Positive Reviews
Cigna Health Benefits works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Cigna Health Benefits.
⛔ Cigna Health Benefits Problems
