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Cigna Wellbeing™ App Complaints & User Negative Comments 2024
Cigna Wellbeing™ app received 65 complaints, negative comments and reviews by users. Have you ever had a bad experience using Cigna Wellbeing™? Can you share your negative thoughts about cigna wellbeing™?
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Cigna Wellbeing™ for Negative User Reviews
✓ Cannot log in and no info given on how to fix itI have tried logging in and it won’t let me. I have no idea what do next as all the app provides is an error message..Version: 2.0.3
✓ Here's my 1 star as wellAs the other said, it doesn't actually work..Version: 2.6.7
✓ Crashes and closes the second I log inHave tried deleting and reinstalling. Same issue. Hence am unable to use it at all..Version: 1.6.11
✓ Application crashedApplication crashed after booking a telehealth consultation..Version: 1.6.5
✓ DisappointedAs a plan member from a large corporation this app is really really bad..Version: 2.9.19
✓ Poor designCigna needs to put a bit more money onto the design of this app. It looks so cheap and barely functions. Also why does it block the status bar? Someone needs to have a look at the iOS Design Guidelines..Version: 2.0.3
✓ Creepy.Why is this app pushing a personality test on me? So creepy. Also, the UI is laggy and poorly designed. As though coded up by a third party upon instruction from a committee of old white dudes who can’t tell whether they are using a web browser or an app..Version: 2.6.7
✓ Can’t loginCorrect credentials. Can’t login. Terrible.Version: 2.1.2
✓ Doesn’t workLike others, can’t even log in. Support says they already know it’s broken and has been for months with no end in sight. If you want a 21st century expat plan that can offer even the most basic app, don’t buy Cigna..Version: 2.0.3
✓ Not able to send invite to dependent memberI wanted to send invite to my dependent and I simply don’t have that option which guides says and there is no updated instructions..Version: 2.8.1
✓ App crashedAfter many issues trying to log in, I was finally able to book a video consultation. However the app crashed when trying to join the video call. Absolute disaster of app!! And it doesn’t make sense that you can’t book tele appointment through the web!.Version: 2.8.1
✓ Can’t loginThis is appalling and effectively removes part of the Cigna offering to see a GP online. If you can’t login to the app you can see a GP. I can login to the Envoy app fine but Well-being doesn’t work. It will let me reset my password but then I try that and it says login failed I’m mentioned this to Cigna support and they can’t do anything about it. The people who make the app need to fix this and the people who run Cigna need to expedite this or I’ll be asking for a refund of my membership fee as you’re not delivering the services you claim to offer I can’t get an appointment for my daughter and it’s down to you!.Version: 2.6.7
✓ Is this legal?The doctors call from China always. They have no license to practice in US, yesterday I had a consultation the doctor himself was telling he will refer to another doctor locally so he/she can prescribe medicine. Then I got call again from China and I have no clue the there is a doctor or a coordinator at the other end. Finally Shaw said she will contact pharmacy, then she said pharmacy not picking call, she send prescription in email, when I checked with pharmacy they said the doctors supposed to give either hard copy of prescription or send it directly to pharmacy. I don’t know what is the use of this or is this a legal way?.Version: 1.6.11
✓ Utterly unusually rubbishThis app is totally unusable. “Remember me” button doesn’t work so you will have to write down the password since you’ll probably only need to use this now and again. Half the time you try to log in it just doesn’t work. When you try to schedule a phone or video consult, it will crash instantly if you touch the screen before it autodetects your location to fill in the country code for phone number. Then when you select a appointment window, a window pops with “click to confirm, this will be added to your device calendar” etc etc…. Nothing happens. The window goes away and you’re still looking at the list of appointment windows. You can’t tel if your appointment was booked or not! (But hint… it wasn’t!!). Congrats for making virtual medical care harder than finding an in person doctor..Version: 2.5.27
✓ Just renewed with CignaThere is no longer a button in your Cigna Wellbeing App to schedule a tele consultation. A bug perhaps? I have deleted and dowloaded the app again but nothing. I have opened a ticket with your tech team (INC5461085) but still no answer..Version: 2.5.27
✓ App Rarely works, ‘ooops’ message is all too commonJust hope ‘ooops, something went wrong’ isn’t the response during any medical care provided.Version: 2.0.3
✓ No Doctor showed upApp is not very convenient. I booked an global Telehealth appointment for 8 pm my local time but had no way to confirm which time was being used ( note to developers:pls add that feature on the appointment section just so it’s clear) Anyway 8pm came and went but I did not receive any call, email, nothing. So I am quite confused as to what went wrong. An hour later, the appointment disappeared from the consultations window making me believe that my local time was the right time. What is the customer service of the app, where do I ask follow up questions?.Version: 2.1.2
✓ Completely RubbishI have tried the app in two different occasions for video consultations and the App has not worked. The medical professionals on the other end of the line are all aware and they apologise for the App’s performance ! That’s a shame as Cigna is a good medical provider but they are let down by a poor application..Version: 2.2.16
✓ The buggiest thing I have ever encounteredSo frustrating! I have been trying for the past 24h to log in, and it doesn’t work. Funniest thing? It always shows different type of login errors, although I change nothing from the information I give. One time all of a sudden it worked and I logged in. Guess what? It opened the interface of Cigna Envoy App instead. So i try to log out, and log in again without changing anything…LOG IN ERROR POPS UP. Like how? I just logged in with the same information 3 seconds ago. Moreover, when I tried to register, it says “if you don’t see a confirmation email, contact us”. The confirmation email never arrived, so, I pressed ‘contact us’ which appears hyperlinked, and it literally does nothing. It doesn’t redirect me to another page, it doesn’t show any phone numbers or email address, nothing!!! I was trying to use this app because I was not feeling well, but ironically it somehow just reallyyy worsened my wellbeing! Either fix this app, or delete it altogether. The ratings should be telling you a lot by now..Version: 2.1.12
✓ Can’t log inWasted a lot of time trying to use this. It appears that despite there being log in issues for others months ago they haven’t bothered to fix anything. Have contacted support..Version: 1.6.12
✓ App Login not compatible with Apple strong passwordI have a Cigna policy and have a login ID and password setup using my MacBook internet browser to access my policy online. During the setup, I have used Apples default strong password. Now I come to setting up and using the apps and I am required to enter the same login details as my main policy access, except the app won’t accept the Apple generated strong password - possibly due to the app password requirements of letters,numbers, and symbols, characters. Come on Cigna - get the syncing sorted across your main web login and apps up to date with Apples current security settings. Until then I can only give 1-Star review as I can’t get passed the registration/ login to use an app that I am paying for as part of my health insurance policy..Version: 2.2.16
✓ Imposible conectarse a video consultaTenía mi cita confirmada pero fue imposible acceder, incluso probé con dos móviles para estar seguro… pero nada. Simplemente aparecía “conectando” y luego nada más, hasta que me avisó que mi tiempo había pasado. No entiendo por qué lanzan un app con una funcionalidad tan vital que no funciona..Version: 2.2.16
✓ Would not allow me to ever log inThis ap is garbage. It would not accept my member number, which I know for a fact is my member number because it’s written on the card that I was just sent by Cigna..Version: 2.3.35
✓ Fails to recognise passwordThe app continually says my ID and password are wrong. However the same combination works on member portal. Help desk after huge delays says we are at fault. Have reset password, reinstalled app etc. Same thing the member portal works the app doesn’t. This has been going on for days and we need GP access. Will try NHS - not sure what we are paying for here. Certainly not ease if use or customer service..Version: 2.3.35
✓ Did I book or not?When you try and book an appointment with the GP gives no indication as to whether the submission went through or not. It also does not add it to your calendar within the app. I find it absurd that they have an app that doesn’t work at its basic level..Version: 2.6.7
✓ Something went wrongAny action you try to do, you have a “something went wrong” error. I can’t book for a video appointment.Version: 2.7.23
✓ UselessHow helpful is a health care app if you can’t schedule consultations? I’ve tried repeatedly to schedule a consultation but it never finalizes the process..Version: 2.5.27
✓ Doesn’t load - probably due to new mfa requirementsGot an email from Cigna saying download the app! So I did. Even with the right credentials the app fails to open. I’ve recently added MFA to my Cigna account which I’m guessing is the problem but a bummer not to be able to use or access the app. So - like other reviewers, here I am posting a review..Version: 1.7.7
✓ Frustratingly uselessWhen you call Cigna and are told to use the App, but the App is worse than useless, crashes, freezes, wastes valuable minutes of your life - then it’s somewhat a poor service from Cigna. I won’t be renewing next year that’s for sure - not even with my company paying a contribution!.Version: 2.0.3
✓ Tele consultations very user-unfriendlyTo schedule the consultation one needs to take excessive care that the app doesn’t apply its own reading of the time zone, country telephone prefix etc. This is critical when traveling out of country in a different time zone. There is no possibility to correct these once a consultation has been set up. Another critical feature that is missing, is the absence of a messaging feature with which one can communicate with the medical practitioner once the meeting is confirmed. Overall a very disappointing and user unfriendly app..Version: 2.3.35
✓ Can’t log inLike others, can’t login.Version: 2.1.9
✓ I cannot even loginThe app doesn’t accept my Cigna password.Version: 2.6.7
✓ Complete FailCan’t even register. What a piece of sh*..Version: 2.0.3
✓ Remember loginSuch a poorly designed app. No wonder our company decided to switch to AXA. Even if I toggle to remember login details on the iOS app, I have to enter credentials every single time..Version: 2.6.7
✓ Can’t loginDespite having all the login credentials and account info, I’m unable to login to the account and use the app at all. Terrible..Version: 2.0.3
✓ Login ImpossibleNot able to log in, says records do not match, despite using the same info to log into Cigna envoy.Version: 2.1.9
✓ Impossible to log inUsing the same credentials as the website, but just get an error. Unable to view appointments that have been booked, very poor..Version: 1.6.11
✓ No login possibleI can login to the cignaglobal.com member area but not into the app. This is not very useful..Version: 2.2.16
✓ Very poor. Embarrassing bad after first few mins trying to use it.The App has me flagged as female (I’m male) and the toggle to update it on the profile is locked out. The “remember me” feature doesn’t work to save credentials and the login doesn’t integrate with your phone biometrics. Passwords are limited to 12 characters and only support letters and numbers. The terms and conditions / GDPR statements on first use are unnecessarily long and could be far simpler / summarised. In 5 mins of using it I’m genuinely shocked a insurance/ healthcare company could release something so piss-poor..Version: 2.0.3
✓ Buggy. App not workingI had a video meeting this morning with a doctor and I was never able to speak with her because the app wouldn't enable the join function. It kept looping at "connecting" to no avail. This is a disgrace that such a basic functionality can't work for an app that is supposed to help people get access to Healthcare and licensed doctors..Version: 2.2.16
✓ Consultation feature doesn’t workYou can request consultations, but it’s unclear what time zone the consultation is in, and when the time came I couldn’t enter the consultation (kept saying “connecting”).Version: 2.2.16
✓ Not a great experienceThe app is not working very well at all. Could not log on for ages, for no particular reason. Froze after the teleconsultation, now can’t get back in. These are the basics that should be working smoothly. Very frustrating..Version: 2.0.3
✓ Can’t log inI am using the same login details that work on my computer but they don’t allow me to login to the App!.Version: 2.9.19
✓ App crashes a lotFirst time user today, very frustrating with frequent app crashes. Trying to schedule a phone review but can’t get through to the screen where I can enter my number - crashes every time. Not impressed.Version: 2.3.35
✓ Piece of junkNothing works on this app. It is a complete spam.Version: 1.7.7
✓ Login doesn’t workUseless. The app doesn’t work. It won’t let me login. Have contacted customer service multiple times, they are also not helping. Bad experience in general. Considering cancelling my cover with Cigna global..Version: 2.2.16
✓ Can’t loginUsing the exact same login and PW as the website, works online but app doesn’t allow login.Version: 2.1.2
✓ Crashes constantlyCan’t even get the app to start without crashing. Tried restarting my iPhone but still won’t start..Version: 2.0.3
✓ Cigna WellbeingWorthless....unable to log in. All I get from the APP “oops there is a problem we are working on it” & help desk is no help.Version: 2.0.3
✓ UselessGo to sign in and it says “oops somethings wrong” ...clicked on register and it brings you to a 404 page error. I’m really starting to think I should have stayed with a Canadian insurance agency..Version: 1.6.9
✓ Useless AppWho on earth designed this app? It is totally incomprehensible..Version: 2.1.2
✓ Unable to loginConstantly get error at sign in that there is something wrong and cannot access the app.Version: 2.0.3
✓ CrashesThe app closes itself every time I tried to open it..Version: 1.6.11
✓ Can’t login on small screenCan’t click the boxes to accept the Terms & Conditions and the Privacy Policy. They appear to be off of the screen on the left on my small form-factor iPhone. Please test with small screens and don’t expect a specific width. You could also support screen rotation..Version: 2.6.7
✓ Crashes on startupCigna sent out email recommending that we download Wellbeing app. Downloaded on iPhone 8 with latest iOS, and the app crashes after putting in id and password. Not a great way to start. Note: I have tried to download again, but the app crashes on startup (after login) on both my iPhone and iPad..Version: 1.6.12
✓ Imposible to log inI never review apps but it the worst app ever, simply because it does not let you in. There is no way to enter the account, error after error. When you try to reset your password, they ask you 3 security question. Out of the 3, 2 are repeated (same question). When you answer “Sorry but one or more answers are the same. Please provide unique answers.” A JOKE!.Version: 2.3.35
✓ Terrible appLogin is broken. Shouldn’t be on the app store it’s so bad.Version: 2.6.7
✓ DisappointedCancer patient here, recommended by care manager but I still cannot get into this after many e mails. As far as I’m concerned support no use at all. Very disappointed..Version: 2.6.7
✓ App not workingThe app doesn’t allow me to sign in and gives trouble all the time. Please fix it since it is the only way to book a telehealth appointment..Version: 2.8.1
✓ Doesn’t workIt’s impossible to schedule a tele-consultation because the app crashes whenever I try to enter my phone number..Version: 2.3.35
✓ Login remember me feature brokenApp constantly logs me out and never remembers me, sometimes it crashes half way through using it and it opens up on the login screen.Version: 2.9.17
✓ Total rubbish.I can’t login with no reason as to why and I’m even unable to reset. Useless error messages. Fill boxes have issues where you click on one to fill it in and the app jumps to the bottom of the page. It pangs of a badly rushed release with little or no testing. Perhaps the worst app I’ve downloaded from the App Store. I hate to think what it looks like when I can get inside..Version: 1.7.7
✓ TerribleTerrible app. Crashes on sign in iOS 15.6.Version: 2.3.35
✓ So bad and so embarrassing for a global companyCan’t even log in. Been a global customer for 6 months and can’t even access their app with my account credentials. Customer service has been a major disappointment. Major failure. - update - got an automated response from the developer asking me to contact their support, as if I hadn’t been talking to them for months with absolutely no resolution. Their support is as anemic as their app. Tell you what, next time, review your current issues before sending banal platitudes..Version: 2.0.3
✓ Great idea ... shame it doesn’t workFantastic idea however it doesn’t save assessments so you can’t track your progress....Version: 2.0.3
🙂 Cigna Wellbeing™ Positive Reviews
Cigna Wellbeing™ works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Cigna Wellbeing™.
⛔ Cigna Wellbeing™ Problems
