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Peloton: Fitness & Workouts App Complaints & User Negative Comments 2024
Peloton: Fitness & Workouts app received 58 complaints, negative comments and reviews by users. Have you ever had a bad experience using Peloton: Fitness & Workouts? Can you share your negative thoughts about peloton: fitness & workouts?
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Peloton: Fitness & Workouts for Negative User Reviews
✓ Removed cadence on iOS?Ok, first you take away features and charge more but come on, you removed the cadence for the mid-membership which was functionality that already existed? How stupid and cheap of peloton. That feature costs nothing since it is only a Bluetooth connection to a non-peloton bike. Paying the near $20 a month for only 3 classes is ridiculous and then you remove the cadence feature, well that is just plain greed. Bye Peloton, never again and glad I do not have a peloton bike or I would be stuck with you..Version: 15.70.1
✓ ANeeds an app for AppleTV..Version: 12.5.2
✓ Be carefulIf you aren’t sure if you’re going forward in using this app, be careful how much personal information you put in the profile. Peloton does not have option to delete your account and customer service is not sure as to why they don’t. So all your data stays with them, unless you go in and change it before you logout. Not sure I like a company that isn’t transparent about that then..Version: 12.5.2
✓ Great content but some glitchesI’m in my 30 day free trial, and so far I love the content, the music is great. However there have been some problems when casting classes from my iphone to the TV using Airplay, videos just not working so had to switch back to my small phone screen. This doesn’t happen with my other fitness app that I was using before. Also after a workout it sometimes won’t go back to the main screen without having to close and reopen the app. Some longer hiit classes over 20 mins would be a great addition too..Version: 14.3.3
✓ App is good... please fix Apple Watch Heart rateI have been using the app for about 8 months... it has been good so far. I got an Apple Watch last fall and the HR does not work regularly with the app. My wife has an Apple Watch too and has the same issue. All SW is up to date and the integration just does not work. A simple Bluetooth HR monitor works fine but then I have to turn the Watch integration off. 🙁 Update 5/9/21 - The Apple Watch HR integration just does not work regularly. The watch and phone are running the latest versions as of this date. My watch constantly says it lost connection to my iPhone when they are 1 ft apart. This always happens on my second workout when I am stacking. As soon as I dismiss that message the HR monitor starts working again. Then, once my watch screen turns off the connection is lost again. I have discovered closing the app and restarting it seems to resolve the issue until I get to the second workout with the app open. Update - 8/7/21 Integration with my Apple watch is broken again. Peleton says it cannot find my watch when my watch is clearly paired with my phone and other app work fine. It is apparent that Peleton does not do proper testing to verify functions or they just do not care about devices other than their own..Version: 15.11.0
✓ Wasted potential, not worth subscriptionI had heard about Peloton for a while now and figured I’d check out that app after just using YouTube video classes for the past year. The classes are literally just a video of someone cycling indoors. No on screen information such as what your current cadence or work rate should be. Useless. I can’t believe anyone would subscribe to this when there are hundreds of videos available on YouTube for free that have much more detailed information. Clearly their end goal is to get you to buy one of their overpriced bikes once you realize how useless this app is..Version: 8.5.0
✓ Good but needs improvementIt’s a good app with lots of classes, both live and recorded, two major issues has lost it points though: 1. You cannot filter by equipment type. I have limited equipment at home and you have to go through each workout to find one that matches what equipment you have, this should be able to be filtered. 2. When you finally find a workout many state you need to find a 5 minute warmup to do first, which takes you back in to searching. Can the recording that require a warmup not recommend one and link it in to the playlist? Otherwise, yo warmup then by the time you find your workout again you’ve cooled down. A great app if they could make it easier to use and find things, it took over 5 minutes yesterday to find a suitable workout and I also got to the point of “sod it, I’m going for a run”..Version: 14.0.1
✓ No Apple TV AppWhy!?!? I would not hesitate to continue if there was an app for Apple TV..Version: 11.0.1
✓ Outdoor tracking is awfulI don’t know if something changed recently but I went from getting mileage within a quarter of a mile of my garmin mileage to barely getting a half mile on a 45 minute walk. It tracks based on pace it appears, and everyone keeps saying it’s my service, but even when my class doesn’t cut out or anything it doesn’t track and see my path. It skips all around and connects all the dots to show my path in total, but doesn’t add all that up for total mileage. It only includes what it decides to say it “saw” on my walk or run. What does it think I am doing between the dots?? Flying? Teleporting? And it’s class specific. The newer outdoor classes and just run/just walk features are HORRIBLE and never keep up with me. Older classes do just fine for tracking mileage. I walk/run the same paths around my house and neighborhood every time and one class will track the full path, another literally seems to think I’m teleporting every few yards or have the best long jump record in the world. It’s gotten out of hand how bad the tracking is on the new stuff and just walk/run. Very frustrating. Thankfully I don’t rely on the peloton app for mileage but it’s so disappointing to know I walked 3.5 miles but it only shows up .5 on peloton..Version: 15.39.0
✓ Disappointed with Stack feature limitationsPeloton is definitely leading the pack with its classes and what it offers, so the Class Stack feature was exciting to hear about until I tried it. I enjoy doing a couple bike classes one after another or complimenting a ride with some yoga after, however using the app on my computer/tv it’s annoying that it doesn’t auto populate the next course following the end of the previous. Peloton Team, if you read this please enable this as an option so we don’t have to unclip or stop what we planned to be a continuous workout, or even take our attention off of what you claim to be selling, personalized fitness. Even if you added a timer of “next class to play” with a 15 second or so countdown to cancel, I’d rather decide to get off to stop and interrupt a class that’s just begun than to have a class stop and interrupt my flow. It can even be an option under settings for people who don’t want theirs to auto-play. Personally I don’t feel the stack feature serves any purpose otherwise. Compare it to listening to music, why would you want to click every song individually versus a playlist auto-populating during a workout? I find this a little annoying and nonsensical. Hope you can improve this feature..Version: 15.53.0
✓ Classes completed don’t show up anymorePlease fix!! The classes I have taken on the app are no longer check marked, please fix!!!!.Version: 15.37.0
✓ Disappointing functionality, great classesI’ve loved all the peloton classes but I’m very disappointed that the Apple Watch app, which integrates heart rate sensing in the peloton app, only integrates with the phone app, not if you’re using an iPad. I don’t know why it’s set up like this but it’s disappointing and frustrating. Classes are wonderful and cover a wide range of abilities, with lots of different class lengths and music options.Version: 14.7.1
✓ Like the workouts, don’t love the appI really like the workouts but the app definitely could be better: 1. Stretching classes register as a rolling workout in my activity app. 2. Workouts are not recorded in my activity app and does not connect on my apple watch if I use the apple tv app (apple tv runs on the same apple Id account), it only does when on the iphone app. 3. There should be more filters when looking for workouts, such as equipment needed 4. Not all workouts are indicated as to which difficulty level they are (would be appreciated on workouts such as yoga and pilates).Version: 14.8.0
✓ Apple Watch connection unstableI love Peloton and I love the app but the Apple Watch connection is extremely unstable, as well as connection to a chrome cast device. I’ll usually cast my workout to my tv using chrome cast and then connect with my Apple Watch and sometimes it works fine but other times the workout will sort of freeze and act like I never even started it yet it plays on the tv and I’m “connected”( even though no data is being collected apparently) to my Apple Watch. I then go into the app after the workout is done only to find that no stats were collected from my watch even thought it was supposedly connected. It’s frustrating because I want to see my progress during workouts and this is just an entire day lost at this point and it constantly happens. You shouldn’t allow the Watch to connect to the app unless I explicitly tell it to because that is the problem I believe, that the app is open on the Watch and connects automatically while also sending me a notification to connect. I think this throws off the connection..Version: 15.31.1
✓ The worst customer service.I am posting my experience with Peloton in Canada. I ordered the peloton original bike in July and it shipped in mid August. I really liked the bike. When peloton released the bike + I just made the 30 day cut off to return my bike and get the bike +. When I called peloton they told me I have to buy the new bike and return the old bike. My payment was processed. My bike return got postponed 2x (no courtesy calls). My new bike delivery got changed 3x (again no courtesy call). My original bike was picked up on Sep 23rd, and I have still not received a refund. Every time I call in the employees either shut the phone on me or blame it on billing and refuse to transfer me to a manager. I’ve also tried the email method 6x where I get a response 50% of the time just blaming it on the billing department. I finally had it and cancelled my Bike+ order thinking this might pressure peloton to get me my refund. Peloton’s customer service is a complete joke. Their BBB rating is a D-. Buyer beware..Version: 14.4.4
✓ Great content, terrible applicationThe core product, the classes, are brilliant. Love the music and the instructors. The app itself is absolutely awful though. So many basic things haven’t been implemented. For example, there are lots of decade specific workouts, but you can’t search for 90s using the app. You can’t search for chest workouts despite these existing, you have to choose “upper body” and then keep scrolling. You can’t search for a particular artist or song either, you have to use clunky third party websites for this. Apple watch integration sometimes works, sometimes doesn’t, no rhyme or reason as to why. The stacking feature sometimes crashes and loses your stack. The latest bug is chromecast integration, which suddenly just stopped working. I have no idea what this multi billion dollar bike company posing as a tech company’s dev team do all day, wait for their stock to vest so they can get out? Sadly it seems like the best hope to get a decent app to showcase this great content is a buyout by an actual tech company, fingers crossed..Version: 15.23.0
✓ The instructors need to clean up their explicit languageI typically use the less mills app and those instructors never swear. The peloton app is a different story. While I appreciate that they warn you if the video is explicit it doesn’t help when they’re almost ALL explicit with no way to filter out the bad language. I’d like the instructors to buy a thesaurus and use cleaner language. Never heard so much swearing by instructors in any fitness app I’ve tried. It’s the only reason I probably won’t be purchasing after free trial ends. The video editors could bleep out some of the bad words but don’t seem to care. If you have kids then les mills tv app is superior. They too offer cycling workout videos. The peloton workouts are good but I have to watch them on silent with subtitles when my young child is awake and play my own music. The frequent swearing ruins this otherwise great app. My other gripe is the lack of a pause button. Les mills has it so why not add it to peloton videos? All our kids are home due to the pandemic and not being able to pause it when they enter the room is a huge problem. These are not family friendly workouts which is too bad since son no longer gets PE in school. If you’d remove all the swearing kids could use them for home PE purposes with us. I haven’t tried the live classes in app yet but am assuming they have swearing too..Version: 12.5.2
✓ Keeps bufferingVery disruptive! My free trial was great, so I signed up for a subscription. First class of subscription, and the instructor is blurry, and the ride keeps buffering! Please get back to me! If this keeps up, I’m interested in a refund please!.Version: 12.2.1
✓ Way too much unnecessary commentary!!I’m new to this app this week, mostly using it for the spin classes. The classes are so overshadowed by instructor chatter that it’s distracting and at times unintelligible from the workout instructions! I for one am not interested to hear about the latest billboard chart ratings & music history, motivational hype, or any other personal quips. If I could turn down the volume on their voices and turn up the music and just watch for visual cues that would be one fix. Alternatively would it be possible for instructors to simply lead a selection of classes without the excess chatter & with clear & concise workout instructions?.Version: 12.4.0
✓ Love my bike but HATE the Apple TV appI’ve had my Peloton bike for a little over a month now and it’s definitely changed my relationship with working out and it’s something I genuinely look forward to using. Plus the Peloton platform has tons of different types of workouts (strength, yoga, boot camp, walking/running, etc) you can follow to get some variety into your exercise routine. The iPhone and iPad apps make it easy to take advantage to the huge library of workout content available on the platform both live and on demand. The Apple TV app on the other hand is lacking some significant features that make it much, much less useful. First off you cannot join live classes on the Apple TV app not can you even see the schedule, second you cannot see any of the collections or recommended programs they’ve curated which are numerous and very well through out, and finally you can’t see anything having to do with your profile and workout history. It’s lacking a good 40+% of the functions the other apps include. You can basically only see the on demand classes for each category and filter from there. I hope a significant update is planned to bring it in line as it’s easier now to just AirPlay from your iPhone or iPad. Get it together Peloton!!.Version: 14.2.1
✓ BoringWas bored after one hour. Not as good as The Sufferfest.Version: 2.0
✓ Double Price with WORSE featuresTitle says it all. I could roll with the payment increase alllll the way up until this most recent update a few days ago. Now nothing is working(examples: Apple Watch HR is not showing on the screen. No more Strive Score for Just Workouts and the data is having an extremely hard time being logged at the end of the workout, if at all. Workout on my watch continuing with no way to end it on my watch yet at the same time not counting towards my rings. Things disappearing for my on my app homepage. The new layout for classes is unappealing lol let’s just say. Everything has become soooo glitchy and lackluster). Also this weird prompt to enter mileage .. I am not on a Peloton bike. I don’t have a way to track that. What is going onnnn Peloton?! Why are we paying DOUBLE to now have features like “Just Workout” basically null. There is no reason for me to keep logging my non-peloton workouts here if there isn’t data. I would basically only be doing it for the 20k badge I guess. Long story short: whoever rolled out this most recent update did a HORRIFIC job. I am thinking about going to the free model(or at least the middle tier)if this continues and will be logging everything on Apple Fitness instead..Version: 15.75.0
✓ Just not greatIt’s an app you want to love, but the UX is just constantly frustrating. It seems like every time they launch something new it’s like 90% done. Always a catch. Want to try a strength program? You can’t stack the classes- even the recommended ones, without finishing one first. In the middle of a strength program? It’s not even your recommended class even though you’re on the recommended day. The stacks? Easy to add… so frustrating to move to the next one. Outdoor run with Apple Watch? Not unless you bring your phone. Appletv airplay? It works, but your metrics don’t make it to the screen. Offline a class that doesn’t finish downloading? Goodbye storage. They never actually delete themselves and there’s no UI for removing half downloaded classes. New strive score? Only heart rate based. Doesn’t actually use stength training. New strength training body muscle use chart? Doesn’t work with older clases. It’s just 90% everywhere. Death by 1000 cuts. It’s like they test new products live with the users rather than before releasing. App is treated like a cheap tool to be just Intentionally bad enough to make you want to buy something. It’s Netflix for fitness. Not an actual piece of useful exercise technology..Version: 15.32.0
✓ Why no text search? Peloton bike has itOn my peloton bike, I can search for terms to find a workout “80s”, but this is missing from the iOS app. The API must exist, so please expose it in the iOs UI..Version: 15.25.0
✓ Double chargingJust found out that Peloton has been double charging me for the bike membership for 2 years; $55/month and the app $12.99/month. The app is suppose to be included. Can the developer contact me? No way to find it online..Version: 15.36.0
✓ Please be fair!I used to have a Peleton bike that I needed up selling and now just use my Peleton app because I love it too much. What I’ve noticed is that those who have memberships via the Peleton equipment get a different experience with the App which doesn’t seem fair given that I am still paying so much on a monthly basis. For example, I used to have a one year review when I had the bike and the App and this year I didn’t get a year review montage which was so disappointing. The app is also laggy for example when I try to rotate the screen it doesn’t work automatically like it used to when you switched you turn your phone. The tapping to show and hide the exercise clock is also super laggy and it takes multiple taps to get it to work. For a technology company I find these kind of issues surprising. Peleton should be on top of their game with tech issues given the purpose of their business model..Version: 15.45.1
✓ App membership - cheap3 classes a month… who came up with that? I’ve been paying and using the app for over a year and now have to pay double to go over 3 classes a month? Not even 1 class per week. Horrible..Version: 15.70.3
✓ Good app with a few kinksI use the peloton app for workouts several times a week. I use it on and off my peloton bike. It works great for guided exercises off the bike like jogging, strength workouts and even helps you at the gym. I do have a couple issues with the app. 1. My elevation is measured in Meters even though I have it set to feet. This is a problem with the app, not my settings. I live at 6300’ elevation and the app says I’m at about 1900’ elevation. So even though it says feet it is reading in Meters. This is probably the case for everyone in the app. I wish they would fix it. I’ve tried talking with their AI help and it is not helpful. 2. The other issue is when I have stacked workouts and am streaming multiple exercises back to back the app disconnects with my chromecast between every exercise and disrupts the flow of back to back exercises. I have to find the stream button each time and then wait until it connects with the app and this eliminates the convenience of stacked workouts. Otherwise I love the programs and instructors and would give this 5 stars if these issues were fixed..Version: 15.60.1
✓ Time didnt workIt is a good app but none of the class works for Aussie users. 1am for a jog and 11pm for an hiit? Nah...Version: 15.12.1
✓ Poor Apple Watch connectionI love this app except for the Apple Watch connection. It is super finicky. Sometimes it works great sometimes it will say poor connection watch is not close enough while the watch and phone are side-by-side. I will change my review once this issue is fixed..Version: 14.10.1
✓ Support With App SUCKS!!I love, love, love my peloton App. In fact I love it so much I have shared my digital app subscription with 2 friends. However... my one friend doesn’t use it. Such a waste. So, now I want to share my app and experience with my sister and cannot remove a person from my subscription. I call peloton who says it’s nothing to do with us, sorry about your luck, it’s third party Apple.. call them. So I do (and I feel this strange) Apple confirms that I have to call developer of app which is... peloton. How stupid is this? Frustrating and 2hrs into this... yet again. I see the subscription and ‘sharing with 2’ but no ability to mange..Version: 14.7.0
✓ Love the app butGreat workouts, instructors and music but my app constantly changes my km’s ran/calories burned and points earned once I finish the workout. I’ve contact them multiple times and nobody has been able to fix the problem. Very frustrating in trying to track my progress when it’s not accurate..Version: 15.70.3
✓ Good until...I was happy to be in for about 17 bucks a month for my cycling classes, and then they cut my classes to 3 per month (I need at least 12) unless I wanted to pay basically double. This is predatory and greedy, and I’m thanking myself for not buying a Peloton bike or else I wouldn’t really have a choice but to concede. I’ve found another app that meets my needs and actually has much tougher workouts. Goodbye Peloton, it was good while it lasted..Version: 15.70.1
✓ Mostly works but MAJOR bugOne big warning for users. If you are a metric user (I didn’t try this for imperial settings) and change your height and weight on the app it will mess up your bike settings for those items. Vice versa if you change them on the bike it will mess up these items on your app. HUGE problem as weight and probably height would be used to calculate stuff like calorie burn. This is pretty fundamental and not what you would expect from a premium platform. Also on the Bike + (nothing to do with app but an advisory to users) the sleep timer doesn’t work. When you change the time setting it doesn’t appear to save it as when you go back into the sleep setting page no time is selected..Version: 15.15.0
✓ So inaccessibleThere is nothing that makes me feel more disheartened then when a trainer says, during a BEGINNER run “this is a pace you could run for thirty minutes”. Excuse me??? I can barely run for two minute at a slow pace. You guys need to get your s$$$ together, I seriously broke down in my “beginner” run today. I’ve been trying to improve my running with you for months now and this was the last straw, I can’t stand hearing it anymore. That is not the mark of a good training philosophy. This is the way to make your customers feel like totally incapable..Version: 15.23.0
✓ PLEASE FIX THIS APP!!! PRE-LOAD BROKEN FOR 2 MONTHSI would love to write a glowing review, but the fact that “pre-loading” (or downloading for offline use) all video workouts has been broken since mid-September has seriously hurt the value of this app when you are somewhere without a decent Wi-Fi coverage. A developer response to another critical review posted last month says the issue has been fixed, but I can categorically say it hasn’t, and we’re now 60 days into iOS16… I’m hoping this review will inspire a response and timescale for an update to fix this known problem… i promise to replace the review with a far more positive one… but please fix it soon otherwise you’ll lose more subscribers to Apple Finess+!.Version: 15.43.0
✓ Good on the bike, not for outdoor runningNot enough accuracy to be used as an outdoor running tracker. The guided runs are nice, but I’ll stick to Strava for running..Version: 14.0.1
✓ Do Not Buy This Product! Company does not care about customers or whether the product is safeUpdate. Finally received my part. I can not to move my seat and the chat with peloton is a joke. Do not buy this product. They are NOT available after you buy the product and do not care if you have issues with it. Update. Still have not received my recalled part. They said maybe end of August. So that is 4 months without my bike and Peloton does not care. The customer support is AI It does not stop them from continuing sending me emails to come back to peloton though. I am completely disappointed in the product, the support and this company. The advice on the recalled seat post was to not use the bike until you receive the new post which you have to order. I ordered it and 2 weeks later I get an email that there is a delay so I will receive this item sometime in June. So I am paying for fitness app (the all access version) that peloton has told me not to use part of for a month. A MONTH! I called and asked if peloton user would be compensated for what we are paying for and asked to not use. The answer is no. Your only option is to pause or cancel. So you then just get nothing. You don’t have to pay but you don’t have access to anything. I think this is unacceptable. A week would be ok but it’s a full month..Version: 15.62.0
✓ New update no filterThe most recent Peloton update filter feature is missing. Please fix..Version: 15.71.0
✓ Too much focus on musicI downloaded this through Vitality for fitness workouts. Good app but I’ve wasted too much time starting a workout only to find that it’s really just yoga or I don’t like or cant do some of the exercises or it’s just not the format I was looking for. They list the full playlist but not the exercises in the workouts. The exercises are key. I don’t care about the music . For me this has meant I haven’t used it much. I’d rather other apps where you know what you are letting yourself in for before you start. I get that it works for spinning but not for the rest of the app..Version: 14.1.0
✓ Duplicate Subscription fraudBOO on Peloton!!! Warning - If you get this app to use while you are waiting for delivery of your bike/tread, beware to cancel your trial subscription when you start your full subscription at delivery/installation time. Even though my family members linked their App to our bike membership before the end of the trial period, Peloton continued to collect money from us for multiple individual subscriptions. This is managed through the Apple or Google pay systems - search for “How to Cancel a Peloton digital membership” on Peloton support site. Peloton denies all responsibility for the duplicate subscription and forces you to talk with Apple/Google to resolve this. They do not care about your satisfaction or inconvenience even though they develop the Apps and so control the membership behaviors, and must receive a significant fraction of the collected funds. I spoke with several Peloton support people and while pleasant, they showed zero flexibility to help a customer and were very firm in just stonewalling people who have paid a lot of $$ for their equipment and content. I am much less satisfied as a customer because of this small glitch - entirely because Peloton is handling this so callously. I am sure that some class action lawyers will make solid $ from bringing suit to correct this lousy App behavior and Peloton’s abandonment of their customers..Version: 14.4.2
✓ Offline please!I know it’s 2018, almost 2019 but my gym doesn’t have free WiFi. If I’m paying a monthly fee, PLEASE allow me to download a class so I can watch it without using all my data! Love the classes!!!.Version: 10.1.0
✓ Together we can’t got farApp continually crashes on outdoor runs. Peloton support crew said that I use a different device, ie my Laptop. Can’t run with a Laptop unfortunately. They keep trying to fob me off and close my query. If outdoor runs stopped crashing, app would get 5 stars. *Update* The advice to contact the support crew is unusual, as support’s suggestion (per the original review above) is to turn my device on and off again, contact Apple or run with a different device, ie Laptop and allege that since no one else is having the same problem they’re is nothing they can do. The support crew frankly seem stumped and simply appear that they can’t be bothered trying to address my problem. Other members of the Peloton community have expressed a similar problem on the Facebook community page. An update is required to address the problems as currently it is not fit for purpose..Version: 15.23.0
✓ HORRIBLE CUSTOMER SERVICEI’m literally 1 hour into a chat right now with a totally incompetent representative. I’m trying to switch my legacy membership over and they cannot seem to help me figure that out. I guess because I don’t use peloton equipment and I only use the app for my workouts, I don’t really matter as a customer. They are telling me that I have a third party membership so they can’t answer my questions. I signed up on the website for my membership for their app, how is this third party? Because the device I use is Apple am I supposed to contact Apple for support on THEIR service? I would also like to add a separate profile for my husband to use since we use the same tablet and app for our workouts but I guess because I’m just a meaningless app customer I cannot do that? So we have to share a profile and have all of our workouts and preferences combined and mixed together, which makes no sense. We live in the same home and use the same device for workouts but I can’t simply have him click his own profile within the app to access his personalizations so they aren’t combined with mine? OKKKK peloton, talk about a money grab..Version: 15.69.0
✓ HERO to ZERO.I have been using Peloton since the beginning. I travel extensively and Peloton has been such an incredible tool. My wife feel like we KNEW the instructors. However, there was no support in South Africa. The App USED to work in SA but then stopped, saying my trial has expired and prompting me to renew my subscription with a Rand (ZAR) value. I was able to renew the subscription, which DEBITED by account BUT, I was not given any access; I was met with the same issue. It was then a massive pain to try get my money back for the excess debit orders. Guys. Get it together. Barry McCarthy, Get it together. How many subscribers around the world who have been incredibly valuable and loyal to the app have now fallen off? Didn’t Peloton just release a comeback strategy after the big fall off?? This makes it so much worse that the software isn’t supporting PAYING customers. Please GIVE support to SOUTH AFRICA. I have contacted Peloton numerous times to assist with this problem in SA. Surprise me. Escalate this issue and lets help Peloton Grow in SOUTH AFRICA..Version: 15.37.0
✓ Apple Watch integration very flakyWas very excited to see the addition of Apple Watch integration for seeing my heart rate on screen during workouts, but so far it has worked very poorly. The Peloton app loses connectivity after only a few seconds, even though I see the Watch app still displaying my HR. Hopefully this will get better with subsequent releases, but right now a big disappointment..Version: 12.0.0
✓ Charged twice after upgradingPeloton recently DOUBLED their subscription fee. Without upgrading, you get three classes a month (which, side note, does not even work - after using one class, I logged in and it said I only had one left, very cool!). I decided, after some research into other apps/prices, to stick with Peloton and begrudgingly upgraded my account. I was charged for my original subscription and then, about three days later, when I upgraded, charged again, for the full amount. What happened to my original payment? Why was it not applied to the new one? When I contacted Peloton, they told me this was an Apple issue and they could do nothing to help me because I purchased the subscription through Apple. I asked what that means, since I purchased it through their own app, and they said they could not help me and I needed to contact Apple support. There is one button inside the app that says upgrade, or whatever, so please tell me how else I could have possibly paid for the subscription? The person I spoke to didn’t say that this is an app problem, or an Apple problem, he said I subscribed incorrectly. What? I love the instructors and classes in Peloton, but this is not a review of the content, it’s a review of their terrible app/billing policies. Before you roll out a literal doubling of prices, make sure that the limit on courses and the upgrading of subscriptions actually … works!.Version: 15.74.0
✓ Without the blaring Taylor Swift, could be a great yoga appPeloton has many great workouts. It’s the best app I’ve found so far for on the move fitness instruction. BUT, as a trained yoga teacher myself, I am really shocked there is no option to practice yoga either in silence, or at the very least accompanied by traditional yogi music. Some of these yoga routines are decimated by Taylor Swift roaring about some break-up she had, which one is UNABLE TO SWITCH OFF! If we are to have conversations about the West appropriating yoga into some kind of capitalistic exercise, we need to first tackle yoga that takes the practice completely away from its philosophical roots and blares AC/DC over any potential calm flow state. Please please give us an option to practice yoga in peace, Peloton..Version: 15.62.0
✓ Overpriced for service provided.This app is a good substitute to purchasing a peloton bike but comes up short on value for its subscription cost: 1. Classes that are saved and played after the fact should clearly show the cadence/resistance/output target prescribed by instructor. At times, it’s very confusing to follow what is going on. 2. You should be able to mute the music but keep the voice. I have yet to find a class where the music preference actually continually motivates me. Or even better closed caption the instructor. 3. You should be able remove the progress board and replace with something useful..Version: 11.4.0
✓ No Apple TV app?You want me to follow along with a yoga routine on my phone????? Make an Apple TV app! Otherwise this is way less useful..Version: 12.0.0
✓ UX is frustratingNot taking anything away from the amazing classes run on here, but the user interface is extremely frustrating, confusing and unintuitive. For example.. if I add an on demand workout to my schedule, then select it, i cannot move it in my calendar without having to go back and find the workout in the endless scrolling. All the workouts are almost identically, so how do you pick? Needs a search facility. This morning I’ve been trying to find a run warmup. Stuck with scrolling for about 3 mins then gave up. Where do the bookmarked classes go? One would assume it was linked to my profile, but there’s nothing there to find them again. Anyone responsible for designing this app, please take a look at Nike Training Club app; it’s a great example of an intuitive workout interface. The only reason I’d stop using Peloton is out of frustration using this app. It’s not premium nor well designed, but it should be given the price of the memberships. App is unresponsive on my iPhone 12 Pro on the Workout Complete rate screen..Version: 14.10.2
✓ Heart rate drop outs constantlyThe app has stopped working on the last 4-6 weeks dropping my Apple Watch 7 heart rate from the screen. It is frustrating and I have done all recommended potential fixes. I paired watch, reinstalled app., all the settings reviewed. In particular with cycle. My watch works with cross rope app perfectly (skipping) and Apple fitness cycle and HIIT. My green sensors are on. It’s not the watch. Have sent formal complaint to support. No feedback yet. Sadly I will need to cancel my subscription if it doesn’t work in the coming weeks as I cannot justify paying for an app that doesn’t do what it says it should. Would appreciate if someone debugged and found the issue. If anyone else in the community is having same issue please support me with your feedback. Thanks.Version: 15.29.0
✓ Peloton vs bow flexLove the app. Only thing is I can only see cadence not resistance. I have to be paying attention to hear or read to see what we should be at. Other than that it fantastic.Version: 14.9.0
✓ One star. Bad user UX bad UIIn order to get to your saved rides or stared rides it takes like 4 clicks and is not easy to find. By luck I stumbled across it under filters. Fix this and I’ll change my one star rating. Your saved rides should way easier to get to..Version: 12.1.0
✓ New membership changesThe end of last year, Peloton rolled out new memberships. My peloton app which I loved is now called app one and gives you only three cardio equipment classes in a month. To get the membership I did have would cost nearly double. Maybe that isn’t a big deal to some but to those on a limited income, it makes no sense. I planned to cancel before renewal which appeared to be March. Until a notice popped up that I was using one of my three classes for the month and I discovered a charge a few days earlier. I called to see if I could get a refund and was told no. No explanation why there was no notification. This change renders the membership virtually useless for a year for the way I use it for my tread. I’m not interested in being manipulated to upgrade. It feels as if the company is in more trouble. So in the meantime, I will trial Apple fitness for three months that came with my phone. I’m so disappointed by their handling and increasingly higher prices. If you don’t want to be stuck, call to find the date of your renewal so you can have a choice..Version: 15.71.0
✓ Not as good as Apple Fitness for strengthI assumed it would be similar to Apple Fitness so I cancelled my Apple Fitness to try Peloton’s free trial. The quality of their videos and instruction for strength exercise is much lower in comparison. It seems that the major difference between Peloton and Apple Fitness for strength is that Peloton offers live videos while Apple is all prerecorded. My personal opinion is that I’d rather have a Apple’s quality prerecorded video than a rougher live video with more confusing instruction. Though I do see how some people may find the instructors calling out their names motivating. I like the heart rate stats that Peloton gives you after your workout and the ability to easily see which muscles you have worked. I have not used the other categories of classes so it is possible that they are better in other areas such as cycling which they are known for..Version: 15.40.0
✓ Like the workouts, app not so muchI find the workouts to be great and have done almost all categories except the tread. In regards to the actual app: Positive = all the filters you can use to search though the enormous amount of classes and find the specific one you’re looking for. The classes vary greatly in skills and the instructors are great. They do everything they can to make working out enjoyable. Negative = I use the meditation specifically for relaxation and sleep. It works great and I actually fall asleep while doing the video. This is a problem because it wants you to rate at the end and if you don’t, the phone does not lockout (like every other app) and continues to run. This is a huge problem since I woke up this morning with my phone EXTREMELY hot. I don’t even feel safe using it. Also, it could have killed my battery if not on the charger and caused major problems with no alarm. I’ve also noted that the app is not able to load far more than I would like. Jokes have been all over social media about it crashing during times of highly popular classes, but even during times when no live clases are happening the classes are sometimes not available. This is makes it really tough to stay dedicated to a workout regimen when you can’t count on being able to do the work when you’ve carved time out for it. Overall, I would and do recommend but I think there could be some changes to improve the functionality.Version: 15.50.0
✓ No Native Apple TV App?!?!?Impossible to use with streaming from iPhoneX. Every phone call resets the workout to the very beginning. So frustrating. I’m switching to Beach Body because they have a native Apple TV app for my 4th gen Appletv..Version: 10.9.0
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