- 90.1LEGITIMACY SCORE
- 92.6SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
MyCigna App User Positive Comments 2024
MyCigna app received 14 positive comments and reviews by users. Can you share your positive thoughts about mycigna?
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MyCigna for Positive User Reviews
✓ UPDATE: (Fixed) Password reset issuesUPDATE: The same customer service representative who tried to help me the first time called today to follow up. She waited as I tested and retested the process, which now functions as expected. Kudos to Cigna for fixing it and this particular CSR for following up with me. ORIGINAL COMMENTS: After getting a repeated login error message, three calls to Cigna tech support totaling 30 minutes, being told (twice) to delete and reinstall the app, being told to change my password using the website, being told to limit my password to 11 characters (despite the website instructions to make it 8-12 characters) because the app doesn’t handle 12-character passwords well, all to no avail... I give up and will just log into the Cigna page on AOL using my dial-up modem. Maybe they have a MySpace page or an island on Second Life where I can see my insurance information..Version: 5.4.1
✓ Overall positiveThe Cigna app is convenient to use and has detailed breakdown of the bill, including the total charge, how much insurance pay and how much I owe. It also has the deductible status which reminds of how much out-of-pocket do I need to spend before the copay starts. There are also other features which I don’t use very often. Overall I will recommend this app. If there is anything to improve, I’d suggest enhance the claim sorting function to include ‘what I owe’. After all this is my out-of-pocket expense. Also, it will be very helpful to have a summary table to include all the breakdowns instead of going into each one claim to see the breakdown. An exporting function via email will be desirable as well..Version: 4.10.1
✓ A+ ServiceI recently used the Cigna Ap and took advantage of the virtual appointment via Skype. My primary care physician did not have any appointments available and I had poison ivy rapidly spreading. I was able to connect with a physician via phone and send pictures of my symptoms, and they were able to review and provide me with a prescription called directly into my pharmacy. Not only did I not have to wait to be seen, but I had the script in hand within an hour. I highly recommend Cigna and their services as this was tremendously helpful..Version: 4.7.0
✓ Doesn’t work on IPhone 11 Pro MaxUpdate since last time. App have started to work and do not see any issues so far. Thank you. Application did work on my previous IPhone 8 Plus with iOS 13 but doesn’t work at all on my new IPhone 11 Pro Max. With cloned data it didn’t want to run at all crashed immediately. After I re-installed it opens login page which doesn’t work and I couldn’t type my login. This application even spoil my keyboard on any other applications where I tried to type anything. It was much bigger and moved to he top of my phone’s screen..Version: 4.12.1
✓ Good to be with CignaI have never been (more) satisfied with an insurance company. The coverage I’m getting and the service supplied has been the best and more than I’d expected. Plus, all the online tools and mobile apps available make working with the organization and then with the doctors easier, more effective, more accessible than ever before. Being able to track my claims, out-of-pocket and coverage areas through the mobile app make everything so much easier and allows me to have all my needs met right in my pocket..Version: 4.13.0
✓ Electronic ID CardsI spent almost 40 minutes searching for my insurance card around my house after a long day at work.. I am young and moved to a new state for work, so haven’t used my insurance in 2+ years.. I finally have a dentist appointment for the next day, so was trying to get everything ready. Unfortunately, I was unable to find it. I finally gave up and decided to see if I could screenshot it on my phone or email it to myself and print out at work... to my surprise, after downloading this great app, they offer electronic ID cards!!!!!! That’s not the best part yet..... you CAN also add it to your wallet.. my life is made and I cannot wait for tomorrow!! Keep it up :).Version: 4.2.0
✓ No fingerprintI like the app but I use strong logins so I would use the fingerprint option if it would work. Even though you select it it does not work. The copy and paste does not work. If I were to want security I would except strong passwords, copy your strong password to enter and except fingerprints as authentication. I maybe wrong but you are making difficult to use strong passwords and make it frustratingly easy to just give up and use the easy passwords used for the accounts that does not really have personal information and with no security exposure because you can return to app later and not consistently having to reset your password. Just my thoughts. Let’s see what’s your thought in the future with the performance of this app..Version: 3.16.1
✓ Pretty good but...I really appreciate all the features and conveniences of this app. It enables me to track HSA transactions as well as all claims. I also like how it helps me keep track of deductibles and out-of-pocket expenses. However, one thing that I want to be able to do within the app that I can’t seem to do is go back to review info from the previous year. For example, we had a significant medical emergency in our household on Christmas day. While I am able to view claims as they are processed from that health event, even after the start of the new year, I can’t view the overall deductible/out-of-pocket expenses tracker for 2017. I now only have access to the new trackers for 2018. I would appreciate being able to still view that info from 2017, for a few months into the new year anyway..Version: 3.10.1
✓ Password issuesCustomer service is always great. App is good. Expect their “security”. Ever since I got this app I’ve been having issues logging in. Always tells me to call customer service for no reasons even if I have the correct password which works on my computer. It’s extremely annoying that I have to keep signing in and having it tell me to call every single time.... it would be great if y’all looked into fixing this problem. Add a figure print or something. I just want to have a functional app for my first insurance..Version: 5.8.0
✓ MJMLove this app! My favorite part is that it makes it so easy to review recent claims: I can choose parameters for what I want to review. For example, I can choose to review only medical claims for me in the last 30 days. Or I can review only dental claims for my daughter within the last 90 days. I can further specify only paid claims, or those that were denied, being processed, being appealed, or have been adjusted, etc. I also love that I can "Live Chat" if I have a question. Three suggestions for improvement: 1. Make "Live Chat" available 24/7 (or see #2) 2. Allow me to send a message/ask a question to be answered by customer service via return message the next day. 3. Allow me to see status of requests for pre-certification/preauthorization. For example, after my doctor submits a request, I'd like to be able to see if it was received, if it's under review, whether or not the request was approved or denied, and the reason for that decision. Thank you Cigna!.Version: 3.7.9
✓ One of the best apps I’ve ever usedI’m so impressed with this app! Cigna has taken a very complicated subject and made it simple to understand through this app. It is intuitive, easy to use, and informative. I am managing data for our family of 6 through this app — it relieves so much stress and is easier than I expected. My favorite part is being able to easily see where we stand against our individual and family deductibles for both in and out of network coverage. Plus, EOBs are easy to find AND easy to understand. CIGNA, I CAN’T THANK YOU ENOUGH!!.Version: 4.15.0
✓ Significant ComplaintWife and I have been with Cigna Medicare since they have been in Arizona. I believe that covers over thirty years. We have been mostly pleased with the care we have received, especially with hospitalizations and serious treatments. I wear a hearing aid and was especially please to see a $1400 allowance for the devices. However, it was only an allowance in products sold by Cigna Audiology. The allowance disappears when the products offered are in the $5,000 range. Tech and quality product availability has produced hearing aids significantly less expensive. For example, I had purchased an excellent pair four years ago from Costco. Their testing was free, service beyond exceptional and the prices thousands of dollars less expensive I wear the Re Sound, which is Bluetooth compatible. I filed a request several months ago to allow me to apply the $1400 to products like this from other sources . I never heard back. That is so unlike Cigna,I wonder why. Will someone have the courtesy to respond to that request?.Version: 5.0.0
✓ Close but just not all there yetCigna is a pretty good insurance company and their app is held at about the same level. Pretty seamless but gets caught up in itself once every so often and trips up. My biggest reason for giving this app 4 stars (& writing this review) is because the In/Out-of-Network doctors is not current & hasn't been for months and months, if not years. Multiple times I've called doctors offices to get an appt only to be told that doctor hasn't worked there for a while or no answer at all. This is more with Cigna keeping their directory updated more than with the functionality of the app, though..Version: 3.10.3
✓ The best thing ever!I have extreme fear of leaving my house because of this virus. I have been able to request a doctor twice with their MDLIVE services and received the care I needed within 5 mins. Even at 2:45 am I was able to talk to someone and that’s a beautiful thing. I would have had to wait until Monday or went to the emergency room but this service saved me time and money. It cost me my co pay and nothing more. The medicine I needed was sent to the pharmacy and will be filled soon as possible. Thankful as can be for this 🥰.Version: 4.15.0
😕 MyCigna Negative Reviews
